Customer Reviews for U-Haul Moving & Storage of Miramar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Miramar

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Steven T.
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Customer did not leave a comment.

John M.
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Checking in online in advance was a HUGE help and made everything much smoother.

Lori R.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

malee L.
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Vehicles parked way to close, cant walk around to do an inspection. Back of van was into the dirt and bushes near a steep drop off on a hill. Website description for size of vehicle cargo area needs updates. The back door frame measure smaller than inside of the van. I could not fit my intended item into the door, short by a few inches. I had to have my friend go get another rental and cost me double to move this item.

Shaheed A.
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Customer did not leave a comment.

John W.
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The pick up app did not work out for me left me waiting at truck parking space until I gave up and went I to the location had problems in there due to not login out of app completely... app is a good ideal but needs work to be efficient FILLLED THIS OUT ON LINE BEFORE ARRIVING AND THEY STILL WANTED TO CALL 3 CONTACTS “really”

Jeremy C.
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I was worried about using U-Haul during the COVID-19 pandemic but I was relieved to see social distancing being enforced at this location. The floor was marked off for standing in line and the payment pads were spaced away from the employees which made me feel good about the employee's safety, as well. Employees were wearing gloves and actively cleaning the store while we were there. Thank you for being open to help me move during this stressful time and for taking the health situation seriously!

Sherry S.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Kevin D.
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The truck had a leak and damaged our mattress, box spring and table. Additionally, the truck cab smelled of cigarette smoke and passenger door did not close tightly.

troy R.
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Customer did not leave a comment.

Danielle S.
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Customer did not leave a comment.

Danielle S.
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The employee who helped us out was personable and friendly. We would highly recommend to friends who are moving.

Marc M.
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Congested

Denise N.
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The location is a little tricky, but the staff was AWESOME!

Terry W.
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Customer did not leave a comment.

Gary C.
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Customer did not leave a comment.

Bruno B.
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Customer did not leave a comment.

Robert H.
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Making sure the maintenance light is off and no problems with vehicle.

Raul M.
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Better communication and comprehension skills, e.g.: Have staff understand exactly what customer wants and if cant provide communicate that to the customer.

Marvin M.
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When I returned the truck, no one was around. I waited 15 minutes, honked the horn twice, then called the office, she texted the other employees twice, no show. So, I locked the truck, and walked into the office to hand in the keys.

Mary V.
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Customer did not leave a comment.

Joe B.
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See above comments.

Gary G.
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The lot is tiny and there are so many trucks - it's very stressful. If you get there 15 minutes BEFORE closing time they make you know how much you are inconveniencing them. Very poor customer service.

Jonathon D.
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Customer did not leave a comment.

TIM O.
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The trailer smelled terribly of fish when picked up. Had to clean and still was awful. Our things smelled!!! Also traveled in rain and it leaked all over our things. Not a good experience!!!

Thomas H.
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notify users of the online check-in / pick up to fill out their profile ahead of time. wasted a bunch of time at the start of my rental doing app things that could have been done at some point in the prior week.

Lloyd B.
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Customer did not leave a comment.

Jess R.
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Called this location yesterday and was placed on hold long enough for my wife and I to drive to the location (roughly 3 miles with traffic), I enter the room and see the two men at the counter, they asked how they could help me, and I reply you put me on hold, pick up the phone.... long story short, answer was they were busy, in a crappy tone, although I was the only customer there?

Patricia S.
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Locations can't be helped but it is a better location than the one in Poway for parking. Thanks for all the great service!

hossein A.
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There is a guy in front desk. His name is Salvador. He wasn't friendly at all. Please teach him some customers service. Thanks

Marion M.
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Customer did not leave a comment.

Christopher R.
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Counter person was professional, friendly and courteous. The truck was clean and worked well. All was excellent

Vlassis K.
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The Equipment answer represents a "qualified" Yes... Trailer rented was extremely old (clean though), and rust evident throughout (one fender was welded together due to seperation by rust) Need to consider withdrawing many yrs old equipment........

Allyson W.
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Customer did not leave a comment.

Pratik A.
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Young guy at checkout didn't tell us that we need to return on back side and have to park there. Checkin - this is the worst experience I ever had. After standing in the queue I come to know I have to return back on back side. There was only 1 parking spot available which was super narrow. I parked there very carefully and then checkin person said bring the truck here, he will not come there. Van was 10 foot steps away from him. I requested that since this is super narrow space and nobody told me to retun on back side, can he come at parking spot and checkin. He said no. It wasted 15min in all this and bring back van to him, 10 foot steps away from him . Then we mentioned that nobody told us during checkout about we have to return on back side instead of parking back in available spots and returning keys in checkout office. Otherwise we would have directly came on back side Then checkin guy said this is not possible since he has trained that young guy, his way of talking to us makes us feel that we are lieing. He was very rude in talking and arguing very badly to me and my wife. We feel super insulted during checkin. We decided never ever come back to this uhaul location. I would request to take strong steps against this checkin guy who checks van and completes checkin on back side of uhaul office. I would give 0 outof 10 to him.

Ilyas B.
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Customer did not leave a comment.

Lorena C.
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The only thing I did not like is having to inspect the truck on my own; take pictures and upload them, etc... This new process is so time consuming and frustrating. Customers should have a choice whether they want to inspect on their own or have a uhaul employee assist.

Rebecca G.
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The actual price was 3 times more than what was quoted online. Typical bait and switch. Won’t be returning, ever.

retina B.
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The computer system was down and they charged me extra for gas but never gave me a print out or double checked.

Sandeep N.
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Customer did not leave a comment.

Ruobai F.
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Customer did not leave a comment.

Joey P.
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Great staff and great location. I left my keys in the van that I rented. I called them, they retrieved said lost keys and kept it for safekeeping until I returned a couple of hours later. Very helpful and nice staff.

Brent C.
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Customer did not leave a comment.

Janice B.
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Customer did not leave a comment.

Brett M.
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Customer did not leave a comment.

Joshua L.
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Was charged for 2.5 gallons of gas. I was to return with 3/8 tank as when picked up. I returned with almost half a tank. These guys are scamming the customers. New employees and management is highly recommended.

Harpreet G.
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Customer did not leave a comment.

JASON S.
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I come here all the time from across the street (normally to get propane) and the service is always great. Thanks guys!

Robert S.
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Customer did not leave a comment.

Charles A.
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Customer service is understood here and served with a smile.

Frank B. | Overall Experience |
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When moving in and out of the unit, the automatic lights would always turn off really quickly. So we would always have to go and motion in front of the sensor for the lights to turn back on

Frank B.
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Customer did not leave a comment.

Michael T.
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Customer did not leave a comment.

Christinamarie C.
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Parking is small and exit is narrow.

mohammad A.
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It was not clean

ana B.
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Customer did not leave a comment.

Beverly M.
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Customer did not leave a comment.

Frank A.
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Trucks /AC did not work!

Paul N.
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Customer did not leave a comment.

Yasharaj M.
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Extremely horrible experience. I rented a truck for 2 hours and returned it within 2 hours with the way store person told me to do (returned keys and contract in dropbox) but next morning same store person called me and said vehicle is stolen and now it's my responsibility, won't close active contract unless the vehicle is returned. How can it be my responsibility if the vehicle which I returned the way U-haul wanted and got stolen after I returned to U-haul store facility. After two days I got an email for closing active contract and charged me for whole 2 days and the number of miles which I did not drive for. Never ever go to this location. Nobody will help you if something like this happens to you-not even store person, store manager or customer support. Will not recommend this place to anyone. Be aware!

STEPHEN B.
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Customer did not leave a comment.

John W.
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Wayne was a great help, he took me through the whole process of preparing a truck for pick up the next day within a couple minutes. Really felt like he genuinely wanted to make my experience there welcoming

Norman B.
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Customer did not leave a comment.

Steven T.
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Customer did not leave a comment.

Dariush V.
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Customer did not leave a comment.

Frank R.
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Great

Rocio S.
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The gas was given to me at less than 1/4 tank and I was still charged for extra gas.

Tanmay S.
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Charged me extra for the fuel, although it was on 5/8. Also location changed at the end

ERIC M.
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The paperless technology is not easy for customers to figure out themselves. The process was not explained, I receive a text message link then I have to figure it out myself how to review and accept the vehicle and policy while submitting photos of any differences. My girlfriend or parents would not have been able to do this process. The Parking lot is so narrow with parked uhaul vehicles that my girlfriend would not even drive the truck we rented for her to exit.

Patrick L.
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I rent from this location often for my job and they are always great to work with. The trucks are always clean and well maintained and the staff is attentive to any requests. Great people to work with!

REA A.
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Customer did not leave a comment.

Eric H.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Jimmy W.
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Service people were fine, but I was very disappointed to find that a hand truck was not in the vehicle per my request. It made my move 10x harder, and I ended up having to buy a hand truck nearby. Next time I will be sure to verify.

Richard R.
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Customer did not leave a comment.

Anil T.
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Customer did not leave a comment.

Aleksander S. | Overall Experience |
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I have a great experience.

Joey P.
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I got a one-way truck from Pasadena to Mira Mesa (San Diego). I'm not sure which location is at fault - the pick-up location, the drop-off location, or the uHaul system. When I got the uHaul truck at the pick up location, I chose a designated drop-off location in Mira Mesa which was also reflected on the contract when I drove off of the lot. I had my truck for 2 days and I called the drop-off location before returning it to give them a heads up and the very friendly clerk informed me that their lot was full and that my drop-off location was actually in Poway. I vented my frustration at the situation as that was not stipulated in the contract so he spoke to his manager and the manager said to just drop it off at their location. As I was driving to the location, that's when the uHaul system actually sent me a notification text message informing me that my drop-off location had been changed to Poway which is WAY too late of a notification as I was supposed to be dropping it off 20 minutes later. It was a complete failure of the uHaul notification system. When I arrived at the drop-off location I showed the manager my contract and it showed that his location was reflected on the contract as my drop-off point. He looked a bit confused but all he did was call their traffic hotline and they fixed it within minutes. I believe his name was Wayne. He was great. He was great in fixing it but a very terrible uHaul notification system.

Jair L.
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Amazing customer service

Rogel P.
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I think your system works. Thank you

MINH N.
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Wayne was very helpful in getting me what I need.

Jason O.
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Used mobile check in. This location has a lot of rentals so finding my rental took a bit but overall I am pleased with this location. Have used them in the past. Would recommend them to a friend.

JOANNE B.
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Nothing to improve, we had a great experience! Thank you.

Philip J.
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None, the man who helped me was very helpful and kind throughout the entire process.

Andrew W.
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Everything was very straight forward and easy. Great experience!

Sravya K.
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Customer did not leave a comment.

Kevin T.
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Helpful employees, very friendly.

chris G.
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Nothing everything was as it should be. Thank you

Roger H.
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Customer did not leave a comment.

Jose G.
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Customer service needs an empathy boost.

GOVARDHAN K.
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Friendly staff and helpful. Had some billing issue and Manager resolved it very quick when i sent email. Appreciate the quick response.

Christopher R.
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Drop off personnel was super nice and very efficient.

Mario E.
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Upon attempting to locate the collection box for the after hours key drop, correct information needs to be provided to the after hours answering service staff. It took more than 10 minutes to locate the drop box. The customer service agent indicated the drop box was at the front entrance; it was not. Upon eventually finding the location of the drop box, the area was not illuminated very well.

Susanne T.
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Were confirmed for truck pick up at 7:30am (both via text and verbally over phone) only to be unable to access our truck until 9am when employees arrived. It had been entered wrong in the system and cost us valuable moving time: disappointing

Susan J.
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Customer did not leave a comment.

Malcom H.
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Hire more people like Salvador, he is the greatest..

Carey M.
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Simply fantastic from check in to return.

Su L.
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Customer did not leave a comment.

Anatolijus I.
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Staff was very friendly ,all was perfectly, thank you for your business??

Margaret B.
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Did a great job. Thank you! margaret Benn

jill f. | First Impressions |
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Smooth check out and easy check in!

Gabriella B. | Overall Experience |
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Great clean place to store items.

Arne Q. | Overall Experience |
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The property managers have done significant work fixing up the facility lately. The elevator has improved.

Mary M. | Overall Experience |
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xxx

MONIQUE Lydia M. | Overall Experience |
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VERY disorganized! The left hand does not know what the right had is doing.I stood there waiting for over 15 minutes to simply be checked out while the 3 staff members were arguing. Unprofessional!

Kathy S. | Overall Experience |
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We received notices often that we hadn't paid. I called and was told each time, payments are current. There seemed to be a disconnect between corporate office and MM office. We moved to A-1 Storage.

DENNIS R. | Overall Experience |
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No discussion of prorating my rental fee. Failed to credit VIP certificate for truck rental.

arlene H. | Overall Experience |
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I really enjoyed the moving carts, it helped with moving a lot. But it gets really hot in the storage rooms

ISOBEL S. | Overall Experience |
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I’m not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)

Virginia C. | Overall Experience |
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Reasonable price & friendly people.

Nicole C. | Overall Experience |
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Rates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.

Patrick S. | Overall Experience |
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Great job by all!!

CAROL Z. | Overall Experience |
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I've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier

Christopher W. | Overall Experience |
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The young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.

Mike G. | Overall Experience |
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Everything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.

umay A. | First Impressions |
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Storage hallways make it look like it wasn’t kept in good condition. Customer service is very poor. No kindness or explanation of policies.

marjorie m. | First Impressions |
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Everyone was very helpful

IRWIN F. | Overall Experience |
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I had no issues with the storage facility. Staff are always friendly and helpful.

Denise N. | Overall Experience |
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Wish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).

Thomas Craig P. | Overall Experience |
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Probably the nicest facility I’ve ever rented from

Dustin J. A. M. | Overall Experience |
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Many mistakes but my stuff was not stolen

javon c l. | Overall Experience |
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Very friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Thanks guys!

titan b. | First Impressions |
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I had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.

david Michael w. | First Impressions |
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Staff is friendly and informative. Facility is super clean inside and out.

Eutiquio B. | Overall Experience |
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I recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.

Stephen Michael H. | Overall Experience |
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I went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly

Joanne L. | Overall Experience |
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I was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.

Martin F. | First Impressions |
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Appreciate the carts and easy access!

BYRON E. | Overall Experience |
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The staff was always helpful and the facilities were well maintained.

IRWIN F. | Reservation |
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No complaints here. Great storage place.

Elsie c. | Overall Experience |
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Charged my account three weeks after I had taken my belongings out! Poor bookkeeping 🤢

FRED W. | Overall Experience |
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I have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!

Candice Olivia C. | Reservation |
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Great job from Mr.Sal a great person

Arne Q. | Reservation |
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Hours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.

DERWIN H. | Overall Experience |
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Had a great experience

LORENA C. | Reservation |
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Customer Service is great. Everyone is friendly and ready to assist.

ABBASALI S. | Overall Experience |
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Gooood

Valentino A. | Reservation |
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The process of all reservation very fast and excellent in customer service.

Glenn S. | Overall Experience |
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The facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Thank you

Samuel D. | Overall Experience |
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Maria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.

Parichehr L. | Overall Experience |
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Upper level is very very time consuming and difficult for storage.

OSCAR H. | Overall Experience |
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24 he access to storage, included in price

Larence W. | Overall Experience |
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They forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment

No reviews have been submitted for this location.

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