Customer Reviews for U-Haul Moving & Storage of Miramar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Miramar

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Raul B. on

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Raymond U. on

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I think it would have been better if my tow bar were inverted so as to hold the trailer tongue higher off the ground and the trailer would ride more level.

KYLE W. on

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Was promised a 17 foot truck and an hour before Pivk up, I got a call that the truck was still out. Was offered a 26 foot truck that was to big. Would of been nice to be offered a discount on the 15 foot truck I used. The staff was very rude. I use uhaul often and will say I am very disappointed in my service today!

Garrett S. on

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Andrew S. on

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Andrew L. on

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Return employee was not helpful with problem-solving trailer return issue, rude, told me could not help me said I had to call the 800 number. I politely tried to explain the situation, did not help, employee turned me away despite my correct information. Uhaul lost my business.

Kody W. on

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I dropped my keys off after hours and I did the drop off through the website they have posted and as I was filling it out and got to the final page I realized that the milage I told the man up front was not the milage he put in. I told him I'd be using the truck for 60 miles and I used it for 57.1 and he put 55 miles into the computer and tried to charge me and extra $60 that I shouldn't have had to pay.

Jose G. on

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Horace D. on

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Doris H. on

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Need more front desk customer service

Roxanne G. on

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Fast friendly and efficient service.

Michael F. on

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ISOBEL S. on

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I’m not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)

Stasha Y. on

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JAMES L. on

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Luis C. on

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Appointment set up, was misplaced the lady on the phone was on duty from Friday.10;15 to 10 :30 AM. I came on Saturday and was returned back home.

Luwang Z. on

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GABRIEL Y. on

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Huan T. on

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Awesome customer service. Everyone was nice and I loved driving the giant van!

Lianqi L. on

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JOHN K. on

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Therese L. on

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Truck was dirty upon pick up

Milkias G. on

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Great customer service, i forgot her name but she was really helpful

Jose Luis S. on

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CAS'SANDRA T. on

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Friendly young man while checking rental in. Forgot my hot coffee and he radioed front desk to ask of I'd like it or should he discard it. Great customer service, nice smile, and nice communicator. I will be back Check out was a jiffy!

Brandie L. on

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The U-Haul worker in the store was so rude! Her customer service at the store and on the phone was some of the worse service I have encountered .i have filed a complaint with customer service . I hope that someone will Co tact me with the results!

Jesus B. on

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Rene H. on

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Before leaving I viewed the photos from Van and I found a different van front end was represented is one of the slides. So I disputed it and took my own photo.

Sean W. on

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IRENE E. on

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Setup and return were handled very well by outside guy.

Jeryll K. on

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Scott C. on

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Phuc T. on

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I returned the truck at this location at 6pm and found it was closed. I tried to do online return and i couldnt. the online system told me to return this truck to the UHC temecula location. I never picked that location at all. Because of this, i coluldn't do online return, so i just parked and placed in the key in the return box. What a mess. Not happy at all with the online system keep updating my reservation without my consent.

Virginia C. on

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Reasonable price & friendly people.

Nicole C. on

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Rates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.

Patrick S. on

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Great job by all!!

CAROL Z. on

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I've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier

Christopher W. on

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The young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.

Mike G. on

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Everything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.

umay A. on

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Storage hallways make it look like it wasn’t kept in good condition. Customer service is very poor. No kindness or explanation of policies.

marjorie m. on

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Everyone was very helpful

IRWIN F. on

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I had no issues with the storage facility. Staff are always friendly and helpful.

Denise N. on

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Wish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).

Thomas Craig P. on

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Probably the nicest facility I’ve ever rented from

Dustin J. A. M. on

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Many mistakes but my stuff was not stolen

javon c l. on

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Very friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Thanks guys!

titan b. on

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I had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.

david Michael w. on

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Staff is friendly and informative. Facility is super clean inside and out.

Eutiquio B. on

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I recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.

Stephen Michael H. on

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I went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly

Joanne L. on

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I was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.

Martin F. on

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Appreciate the carts and easy access!

BYRON E. on

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The staff was always helpful and the facilities were well maintained.

IRWIN F. on

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No complaints here. Great storage place.

Elsie c. on

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Charged my account three weeks after I had taken my belongings out! Poor bookkeeping 🤢

FRED W. on

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I have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!

Candice Olivia C. on

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Great job from Mr.Sal a great person

Arne Q. on

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Hours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.

DERWIN H. on

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Had a great experience

LORENA C. on

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Customer Service is great. Everyone is friendly and ready to assist.

ABBASALI S. on

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Gooood

Valentino A. on

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The process of all reservation very fast and excellent in customer service.

Glenn S. on

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The facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Thank you

Samuel D. on

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Maria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.

Parichehr L. on

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Upper level is very very time consuming and difficult for storage.

OSCAR H. on

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24 he access to storage, included in price

Larence W. on

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They forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment