Customer Reviews for U-Haul Moving & Storage of Miramar

4,966 reviews

9650 Camino Ruiz   San Diego, CA 92126
(Just North of Miramar Air Base)

(858) 271-7753

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(858) 271-7753

9650 Camino Ruiz
San Diego, CA 92126
(Just North of Miramar Air Base)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Melody M. 
Rating:
5.0

They were ready for me. In and out in a few minutes.

PAUL B. 
Rating:
5.0

Excellent customer service!!!

John Y. 
Rating:
4.0

The lot is a little tight - the customer service was amazing though which by far makes up for the grounds. The person who set us up with the keys (sorry I forgot her name) was super friendly and very knowledgeable- much appreciated!

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Nichole T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole T. 
Rating:
5.0

Customer did not leave a comment.

DARRYL V. 
Rating:
5.0

This is the third or fourth time I have rented from this location and I'm happy this rental went as well. Thank you. Lisa Caputo ;-)

Robert C. 
Rating:
2.0

The truck I rented if you didn't slam and I mean slam the driver's door hard it would pop open on the freeway it popped open on me the 15 to the 52 freeway and scared the crap out of me to it back and got a trailer from Home Depot the the guy who accepts the returns and he did not seemed to shocked about it considering it is a safety issue

EUGENE S. 
Rating:
3.0

Customer did not leave a comment.

Vivekanandan T. 
Rating:
5.0

This was our first time using U-Haul. Very well-run business! Excellent.

Patricia R.  |  Overall Experience 
Rating:
5.0

Very good service and hassle free drop off as always. Thank you

ARIEJAN V. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

Customer did not leave a comment.

RYAN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STUART L. 
Rating:
5.0

Customer did not leave a comment.

LIZA C. 
Rating:
4.0

Got to use a vehicle that only had 138 miles on it. That was pretty cool 😎 : )

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Helpful, friendly staff.

David W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Good experience thx

WILLIAM EUGENE A. 
Rating:
5.0

Customer did not leave a comment.

Nova M. 
Rating:
2.0

Vehicle was clean but it was an Old clunky vehicle that was hard to handle with no rear view camera land the service tires light came on. No rear view camera is dangerous! Plus they charged me for four gallons of gas I don't agree they should have I just didn't feel like disputing. I won't be back.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

Brent Z. 
Rating:
5.0

Installation was done quickly and people were very helpful

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Fong V. 
Rating:
5.0

Customer did not leave a comment.

FARHAD P. 
Rating:
5.0

Fast friendly service as usual.

JAMES M. 
Rating:
2.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer service was great. Installation of a wiring kit went in without a problem. Thanks so much.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Scarlett B. 
Rating:
5.0

The van drives like a car and smelled fresh and clean.

RAUL M. 
Rating:
5.0

Customer did not leave a comment.

Mahan J. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

Yuxiang H. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

I appreciate the services provided but would better appreciate lower pricing.

Adewale G.  |  Overall Experience 
Rating:
5.0

Super helpful in backing the trailer into a spot!! Cheerful for a last minute drop off before they closed on a Friday night!

Linda D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

2 hours late due to rain accident on freeway, then charged an extra day ! What a RIP Off !

JASON S. 
Rating:
5.0

Manager installed while I waited vs making me wait do to error on website reservation

John P. 
Rating:
5.0

Customer did not leave a comment.

JENNY K. 
Rating:
5.0

Customer did not leave a comment.

Tafsirul A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ralani M. 
Rating:
4.0

Neil was really helpful. I appreciated his customer service and sense of humor.

ALMA A. 
Rating:
5.0

Great service:)

Harishankar S. 
Rating:
5.0

Customer did not leave a comment.

DONG N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PENELOPE B. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Well I had set up this rental about a month in advance to pick up a 15ft truck five minutes from my house in Vista. Two days before I got a call and they changed my pick up to 30 minutes away in Poway. The very next day and day before my move I got another call to change it to 40 minutes away and in the wrong direction. Uhaul should know that the most stressful time can be through a move and all they did was tack on extra miles. That does not help me at all. I wanted my gas comped and talked to a manager who told me that uhaul doesn't comp gas. Basically I got zero help at all. I have a 6 month pregnant wife and I trying to do this move and this was the worst uhaul experience. Also when I picked up the truck, no one did a walk through with me. They just said where the truck was and that was it. A cardboard sign was still on the windshield and after I pulled away I received a text stating that I should check the vehicle for safety. I am a veteran and have moved several times and this was by far the worst experience.

Blake S. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Add restraining chains to the trailer door to prevent it from opening all the way to the ground. The door slipped and crushed one of my toes. A restraining chain would have easily prevented this from happening. I spent hours in the ER and experienced incredible pain.

William G. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Tafsirul A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

Customer did not leave a comment.

Jeevan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perla Jean L.  |  Overall Experience 
Rating:
5.0

Very quick and easy process

Ellen G. 
Rating:
5.0

Was fast and good price. Will recommend to others

John B. 
Rating:
5.0

Customer did not leave a comment.

Nicolas L. 
Rating:
5.0

Kendall was very professional, polite and did a great job.

Steve W. 
Rating:
5.0

I really enjoyed using this facility. It was located near gas stations and restaurants which made it convenient while at the facility for several hours. Thanks again for the greta customer service experience!

DONNA M.  |  Overall Experience 
Rating:
3.0

I believe I was charged far too much for gas. I drove about 12 miles (only 4 with content) on completely flat roads but was charged about 2 gallons worth. That seems more than what I used.

Chad M. 
Rating:
5.0

the coffee cup holder was not clean. But great Customer Service - I'd say excellent! Best part of my experience. Would recommend

Vijay K. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Awesome job

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Padmaja M. 
Rating:
4.0

There was no customer parking available.

Stephanie G. 
Rating:
4.0

More staff.

STEVEN C. 
Rating:
5.0

Very professional and easy pick up and return. Employees were nice and assisted when it was needed.

Marjie P. 
Rating:
1.0

The guy there was rude and disrespectful and the u-haul had really bad brakes I demand a refund

TYRESE O. 
Rating:
5.0

Wayne was very helpful

Brian C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOEL H. 
Rating:
5.0

Keith was very helpful and answered all of my questions.

JACEY D. 
Rating:
2.0

Customer did not leave a comment.

Charmaine H. 
Rating:
5.0

Customer did not leave a comment.

W Adam H.  |  First Impressions 
Rating:
3.0

The truck had a terrible smell to it. I had a severe headache all day while loading it. Started airing out towards end of day but damage was already done. Other than that, the process was easy.

CHAD M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

I have no complaints at all, as a regular customer I'll coma every time I need a rental truck. Zaul G

Zaul G. 
Rating:
5.0

Less fragrance in the car would be nice. It smelled very nice but a little overwhelming.

JIAXIN C. 
Rating:
5.0

Everything was excellent….can't think of anything to improve upon, thank you!

Colin B. 
Rating:
5.0

The Manager and the male behind the counter that assisted me were communicative prior to my arrival, when I arrived and during the time I was there. They were very attentive to my need, let me choose my space from a map he has highlighted prior to my arrival, I let him know what I needed and he pointed my to the best one available that met my needs. I had been stressing out about the move because I sold my house and promised to be out for the buyers by 8/31 but my escrow still have closed on my new home so I had been staying up until 2-3am the few days before the actual move day and was running behind schedule. They were very accommodating and changed the MI date from 8/31 to 9/1 and gave me a few hours grace period on the truck return. They put me at ease had that had a really positive impact on my move into storage. Sal the check in attendant was excellent as well. Over all I received excellent customer service above and beyond of what I was expecting given my past experiences. Thank you!

Eddie L.  |  First Impressions 
Rating:
4.0

This site was fine. However, it was the fifth time Uhaul rerouted me saying they didn't have the truck I had reserved weeks before. So I picked it up several hours late, as they kept texting asking me to go to a different location.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

CHRIS F. 
Rating:
5.0

Customer did not leave a comment.

SHER D. 
Rating:
3.0

The employee that helped me ignored me at first and then when I repeated myself since they never responded, they rudely said "Yeah I heard you the first time".

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Nicole L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Technician was very courteous and professional. Great experience!

Andrew C. 
Rating:
5.0

The installer did a great job! Friendly and helpful person. Very professional. Thumbs up. Thanks!

Jan R. 
Rating:
5.0

Nothing

TONY LAVONE P. 
Rating:
5.0

Very friendly and helpful staffs!

Norton C. 
Rating:
5.0

Customer did not leave a comment.

DUANE P. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
1.0

Have the truck that people reserve available.

Landen M. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Amazing customer service. I returned the truck and when I reached into my pocket for my cell phone I realized that I had left it at home. The person at the desk used his own personal Lyft app and got me a ride home. That to me is exactly what customer service is all about

CHRIS M. 
Rating:
5.0

Good quick professional service, highly recommend to everyone to this Facillity

Hoang N. 
Rating:
5.0

rented a trailer 5x8. got in and out fast. needed trailer for only a couple hours and returned it. no hassle. easy to rent. would recommend highly. fair price.

James Q. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
3.0

The keys got locked into the van. I returned to the location to hopefully get a spare key after the call center instructed me to do so. When I returned I was told that they couldn't give me a key. The employee said that he started a roadside inquiry and provided me with a reference # and company who was coming. I called that company after waiting 1 hour and they did not have any of my information. I checked on uhaul/help and it said that the vendor already arrived, but no one showed up. I restarted the roadside help and they were going to charge $175. That is absolutely ridiculous. Someone called AAA for me and quickly solved the problem. Horrible experience with uhaul customer service.

Jordan D. 
Rating:
3.0

I’ve utilized this facility several times in the past, always a great experience but this time I was serviced by a man who wasn’t all that friendly. Not sure if he was having a bad day but his attitude was dry and unwelcoming, thus his attitude was transferred unto me and I felt unwelcome there.

Veevee B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Shuichi N. 
Rating:
5.0

Kendall provided amazing service. Above and beyond!

Trevor N. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

The young man who checked out the truck was cool.

Tyrone F. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carlos C.  |  Overall Experience 
Rating:
5.0

Everyone from the front counter to a cleaning lady are so nice, friendly and helpful. Storage facility is well cleaned and safe. Monthly includes lock and insurance still much lower than other places.

Orakanya P.  |  Overall Experience 
Rating:
3.0

Staff not friendly or very helpful and would cut you short when presented with a problem. Every thing was out of their hands.

John K.  |  Overall Experience 
Rating:
5.0

The storage unit was exactly as described and what I needed. The hours allowed me a wide range of time to access the unit and the equipment available for use made moving items in and out of the unit easier. I was also able to find friendly helpful staff whenever I had a question.

TARA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly T.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and flexible.

Ronald B.  |  First Impressions 
Rating:
5.0

Customer service was always professional. All areas of the building and grounds made me feel comfortable and safe. Thank you U-Haul.

William G.  |  Overall Experience 
Rating:
5.0

Great service

Jacob W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
5.0

The manager who was filling in from a different store was great and did everything he could to provide a positive experience and get us in a unit that would fit our belongings. All of the staff members were extremely nice and helpful.

Cara L.  |  Online Move In 
Rating:
5.0

Every crew member I encountered at the 9650 Camino Ruiz greeted me, were quick to answer my questions thoroughly, and had me all setup with everything I needed in no time.

John C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARRETT K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
4.0

The storage manager was professional but not friendly. I had the feeling that she was not happy we were there 15 minutes before office hours ended.

Dylann C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan A C.  |  Overall Experience 
Rating:
3.0

I appreciate the 1st month free storage, very helpful financially, during difficult times! Wish they have a larger storage available! The manager...Jennifer was very patient and helpful!

Sheila T.  |  First Impressions 
Rating:
5.0

Well organized, and easy to book using just my phone. Good job.

Mohamed A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emerson M.  |  Overall Experience 
Rating:
5.0

The man that was helping us with everything at this location was named Solo. He went above and beyond helping us after a 1500 mile trip that had alot of problems because of uhauls errors and bad equipment. It made our trip difficult until we met Solo which was at the end of our trip. Thanks Solo.

Patience N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  Overall Experience 
Rating:
5.0

Staff was easy to work with.

DAVID P.  |  First Impressions 
Rating:
5.0

Francis was so helpful and assisted us with all our needs. She really went above and beyond!

sophia s.  |  First Impressions 
Rating:
3.0

My stuff got very dusty with some flooring that was done. Manager was great by reaching out to me and apologizing for it . It would of been nice to get warning to cover stuff or do something so my stuff would of not got all dusty and dirty. Staff is great.

Rebecca A C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gladys W.  |  Overall Experience 
Rating:
5.0

The store manager and Sarah were very helpful.

susana m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerald M.  |  First Impressions 
Rating:
5.0

Friendly staff no hidden fees awesome

ANTHONY C.  |  First Impressions 
Rating:
5.0

Excellent customer service!!!!!

dwight t.  |  First Impressions 
Rating:
4.0

Todo está muy bien el horario y tienen muy limpio el lugar, pero mi queja es que no hay espacio donde parkear el carro, todos los espacios del parking lo usan para la renta de uhaul y eso no es muy conveniente.

Francisco L.  |  First Impressions 
Rating:
5.0

I wish I know the the moving van cannot get into the indoor parking lot of most apartment buildings before I rent it. The moving carts inside the storage building are very helpful. I wish I can rent them out to move our furniture down from the apartment.

Flora C.  |  First Impressions 
Rating:
2.0

staff and other are rude and in a rush to not help and reaolve issues

MARK LOUIE E.  |  First Impressions 
No reviews have been submitted for this location.

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