Customer Reviews for U-Haul Moving & Storage of Miramar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Miramar

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susana m. | First Impressions |
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The store manager and Sarah were very helpful.

jeremy B.
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Customer did not leave a comment.

Volodymyr C.
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Robyn B.
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Truck was old and made weird sounds but was clean and the customer service was excellent.

keith S.
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Chas W.
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Eduardo J.
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William F.
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Matthew N.
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Michelle D.
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Gina N.
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Shocks were absolutely horrible and so much play in the steering wheel!! My wife was launched from seat and het her head and got air over uneven freeway road hurt her low back! She was very shook up! I expect to be comped and credited from bill as well as reasonably compensated for her back

Gordon A.
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Customer did not leave a comment.

Douglas B.
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Nothing, took care of everything!!

TRACY V.
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Adam O.
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Frank B.
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N/A

pej K.
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Antonio L.
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Colby K.
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TIMOTHY G.
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TYLER O.
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Staff was friendly and effiecient.

Luis P.
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Customer did not leave a comment.

Jeffrey S.
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We really enjoyed our U-Haul rental, it was a great price, and very easy to use, the only issue we had was when returning we did all the steps on the app but we didn't know where to drop the key, then we saw the small lock box next to the return area, perhaps better signage, and guidance on the app as to where to drop the keys would be useful

Deanna A.
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Customer did not leave a comment.

Jody janelle M. | Overall Experience |
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Excellent facility to rent a storage unit from. Secure, convenient access hours, clean and great staff in office.

Sergio C. | First Impressions |
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Andrew was very helpful and efficient.

Glen F.
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Guy who helped me in the yard was great (as was the counter person). I would highly recommend the facility and employees.

Damion H.
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I was charged for item I did not use.

Travis P. | Online Move In |
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Customer did not leave a comment.

Conrado M.
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eric K.
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Eugene B.
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Gerald M. | First Impressions |
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Patricia S.
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Friendly and fast service.

Robert P.
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Keep doing what you're doing. I've had to rent a cargo van on many recent occasions to deliver cabinets for my contracting business. It has always worked out very well, very satisfied. I left my cell phone in one of the vehicles and Kevin, the attendant that checked my vehicle in - gave handed it in to the office and it was there waiting for me when I rushed back to get it. Great job and thanks to all - best - Rob Pollock

Mark H.
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Customer did not leave a comment.

Christopher W.
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this is the best uhaul location in town.

Phuc D.
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Great customer service.

Michael P.
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Customer did not leave a comment.

ANTHONY C. | First Impressions |
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Friendly staff no hidden fees awesome

victor T.
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Customer did not leave a comment.

Louis S.
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Rob S.
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Joshua K.
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Thank you for making the pick-up and return process so easy.

Robert W.
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Sal was great on pick up and return! Thanks for being so helpful

Sharon B.
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Thank you

Kenneth M.
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Customer did not leave a comment.

Anton W.
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Really nothing! It was great!

Gary L.
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The facility is easy to access from the main road. I used the Internet check-in to enter the contract information and it only took a couple of minutes to complete the process at the location and drive away. The return process was also fast and the whole experience was Covid safe. I had a very positive experience.

William B.
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Customer did not leave a comment.

MICHAEL B.
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I really appreciated the person that I returned the tow dolly to explained to me what my donation went to in order to helped the burned out forest. Helped me appreciate my donation even more than before I gave it.

Jack F.
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Customer did not leave a comment.

jenny T.
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The Truck given to us had MANY MANY MANY MANY problems. The brakes made noise when we stepped on it. The transition also made noise. The truck made a funny unknown noises as we drove it as well. The head light was so low that it was basically nonexistent. It was a VERY VERY scary experience. NEVER again! I value my life way too much. I was charged WAAAAAAYYYY too much for a truck that could've broken down at ANY time. Not cool!!!!

yahya john g. | Overall Experience |
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Customer did not leave a comment.

Leaona H.
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SHAPOUR M.
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Douglas B.
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Joseph H.
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Location was impossible to park at. For a novice trailer driver this location would be impossible. There were loose wires with no where to plug them in. Workers stated “we're not sure what it goes to. But don't worry about it”.

Michael H.
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Customer did not leave a comment.

Francis P. | Overall Experience |
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Brian M.
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Michael C.
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Corporate UHAUL needs to STOP CHANGING pick up location without the customers permission. This is the 3rd time Corporate made the decision to change my pick up location without notifications.

david V.
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Customer did not leave a comment.

Joseph D.
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The guy who helped me to check the moving truck back in was GREAT! Very helpful! Totally left me with a great impression of UHAUL.

Darren H.
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Easy walk-in service - simple drop off. Great service as time was of the essence.

Omar Y.
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Customer did not leave a comment.

Robert P.
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Staff was very helpful and attentive. Very much appreciate level of customer service provided by all staff members. It's the reason I use that location. Thanks to all who help.

Jeffrey S.
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I got what I expected from U Haul. The staff were friendly and knowledgeable. There were no surprises in the final bill. All in all, it was a pleasant experience. Good job U Haul

Brianna W.
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Customer did not leave a comment.

Kyle J.
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Nothing at all. Your associate, Regino Vasquez was super friendly and really helpful. He was a pleasure to work with. I hope his excellent service is recognized!

jim C.
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Customer did not leave a comment.

Thairesia T.
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Ivan T.
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Ching C.
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Sanjay S.
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I had ordered for a dolly but it wasn't provided, I was informed of the pads being inside the truck but it was missing.

Jennifer G.
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Customer did not leave a comment.

Ginger H.
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Kayla C.
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Wenqi Z. | Overall Experience |
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Robert C.
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Very efficient service all around.

Richmond K.
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Customer did not leave a comment.

JAIANAND S.
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This location was great. However Uhaul has a very deceptive way of leading you to believe you are renting from a specific location on their website - but then changing that location on you at the last minute when you don't have an alternative. Seems like a pretty deceptive business practice to not be totally up front on the website that renting from the location you requested is based upon availability and subject to change. I'm sure you list that in the fine print but why not make it more office so customers can plan ahead.

joe H.
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Customer did not leave a comment.

Alsy H.
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Amazing customer service and a simple return.

Alvaro V.
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Barbara L.
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dwight t. | First Impressions |
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Excellent customer service!!!!!

Hilario G.
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Received great customer service. Only suggestion is to have the vehicle fuel tank FULL prior to check-out. After the trip. I have to estimate how many gallons I need to refuel before I return the vehicle. Also the fuel level was marked wrong (3/4 instead of 5/8 full) - my fault for not notifying the front desk/online due to time constraint - so In ended up paying for an additional 3 gallons ($14.25) in addition to the 7 gallon ($22) that I already re-fueled (based on my estimation of my 75 mile trip and the 10-footer truck's 12 MPG: 75/12 = 6.25 gallons) .Otherwise, great staff and I'll use UHAUL again for my next personal errand!

Jack F.
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I have rented trucks and trailers in the past, but non of those experiences have been even close to the great one that I had here. After arranging things online, I just drove up, confirmed my arrival in the office and they did the rest. They hooked up the trailer and I was on my way. Oh, and when I returned, I drove up, they unhooked the trailer and charged my credit card on the spot. The best part was the cost. It was so good, I am going to rent a trailer again from them in a few days and anytime I need a trailer in the future!

Jeff F.
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Customer did not leave a comment.

Bijan R.
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Customer did not leave a comment.

John S.
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There's a little bit of a challenge to turn into the return area due to sharp corner with oncoming traffic. May want to put a mirror to provide visibility.

V Karthik V. | Overall Experience |
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Very impressed by the cleanliness of the storage unit . The staff at U Haul are very friendly and always willing to help the customers

Kapri T.
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Customer did not leave a comment.

Anuj S.
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Susan L.
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Paul D.
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Keep up the good work!

Bryan W. | Overall Experience |
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I needed help navigating through some issues with my storage unit and no one helped. I called multiple times a day and throughout the week to try and talk with someone/anyone from the front office and they never responded to my inquiries. I have moved out of this storage unit and will be advising other to never do business at this location. Poor customer service.

Spencer B.
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I felt a little screwed by the "fuel charge" the vehicle had 3/4 of a tank, but the man felt it was below starting and so I was charged an extra 25 dollars. Felt a little extorted.

Kristine N.
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Customer did not leave a comment.

MCCOY M.
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Customer did not leave a comment.

David C.
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The staf was quick, fast and friendly. Social distancing and Covid guid lines appeared to be followed and I felt comfortable going into the store. I was in and out in less than 4 mins. Only thing was I had trouble returning the trailer after hours. (Issue with website.)

Daniel H.
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Customer did not leave a comment.

GREGORY S.
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Jonathan Y.
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Janira G.
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Timothy M.
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Great job! Thank you Tim

Shireen C.
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Customer did not leave a comment.

Kevin T.
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1. Customer service was lacking, associate that helped me seemed very unprofessional. He didn't know how many gallons the uhaul started off with - just the MPG. How am I suppose to accurately fill the tank back up if I don't know how many gallons it starts off with? 2. Although I look young, was spoken to like a child. Perhaps have these employees undergo harassment training, since discrimination of age falls under this. 3. Employee LIED to me about not properly filling up the gas when returned. Stated that I was short by "a sixteenth". I politely said, ok, I have before and after photos of the fuel gauge (took picture when I initially picked up vehicle, then took picture after I filled it back to requested level). Immediately after saying this the employee says that "it's cool, hopefully the owner won't charge you the extra $4.". Although I was subsequently not charged the false amount of 4 extra dollars for "not filling up to proper levels", this is still a misjustice and many people probably fall victim to this scam at this location. Overall, will not use uhaul again and defintiely not recommend to anyone I know.

Felipe R.
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Thank you

Vinicius B.
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Customer service was awesome. Wayne was the cashier and he was very straightforward and efficient. I was also helped by 2 young men to hook and unhook the trailer. They both were also awesome. The only constructive comment I have is regarding parking. It seems there are no spots for you to park on the plaza or at least I couldn't figure that out easily, so I would suggest to add some plates indicating where to park even if parking is available on the street only. So first time customers don't need to drive into the plaza to start with. Thanks!

Jeffrey C.
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Customer did not leave a comment.

Connor F. | Overall Experience |
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Customer did not leave a comment.

lindsay e. | First Impressions |
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Customer did not leave a comment.

david michael f. | Overall Experience |
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With no cameras and no Solid ceiling I had $20,000 worth of bicycles removed out of my storage through the wire roof I don’t know when This happened I have not been to my storage in over a year but I got a phone call from the facility saying there’s a possible break in so I was able to send a friend to look and there’s a big open spot on the floor where the bikes were and a big opening in the chicken wire ceiling. Because of the value of the bikes I called the police they went and investigated and there were no cameras up in the ceiling so there’s no evidence of who took them Will it be in an air condition controlled facility I understand they might not be able to secure The ceiling or they would have to have some ventilation in the ether individual room but there’s no excuse not to have video coverage above the units

Julia Marian W. | Overall Experience |
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Customer did not leave a comment.

dan b. | First Impressions |
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Mgr was really nice

Bryan K T. | First Impressions |
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The staff was very helpful and friendly. He took care of a booking issue quickly and professionally.

Francisco L. | First Impressions |
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Todo está muy bien el horario y tienen muy limpio el lugar, pero mi queja es que no hay espacio donde parkear el carro, todos los espacios del parking lo usan para la renta de uhaul y eso no es muy conveniente.

Elizabeth T. | Overall Experience |
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Each and every interaction I’ve had with UHAUL has been beyond outstanding!

Reynaldo R. | Overall Experience |
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Building was secure and clean. Helpful employees always happy to help!!! Salvador at the Miramar location was extremely helpful! Thank you Uhaul! You made my move smooth and quick!!

William P. | Overall Experience |
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Customer did not leave a comment.

Flora C. | First Impressions |
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I wish I know the the moving van cannot get into the indoor parking lot of most apartment buildings before I rent it. The moving carts inside the storage building are very helpful. I wish I can rent them out to move our furniture down from the apartment.

MARK LOUIE E. | First Impressions |
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staff and other are rude and in a rush to not help and reaolve issues

Michelle L. | Overall Experience |
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Customer did not leave a comment.

Janet N. | First Impressions |
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Very stressful in time of Covid 19 , I’m legally deaf and it makes it almost impossible to communicate as I read lips , the person who checked me in was so patient and helpful even recommend to me where I could find help to unload my heavy furniture ! Thank you so very much !

brian b. | First Impressions |
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The Manager was extremely helpful and attentive to my needs.

Kim V. | First Impressions |
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Customer did not leave a comment.

JASON B. | First Impressions |
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Customer did not leave a comment.

Michelle L. | First Impressions |
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Customer did not leave a comment.

GLORIA L. | Overall Experience |
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Customer did not leave a comment.

Nathalie T. | First Impressions |
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Customer did not leave a comment.

Cliffton K. | Overall Experience |
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Douglas B. | Overall Experience |
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Customer did not leave a comment.

Isaac G. | Overall Experience |
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Francis was exceptional and truly helped me out with everything we needed to make this difficult time easier for us and our storage needs.

Frank B. | Overall Experience |
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When moving in and out of the unit, the automatic lights would always turn off really quickly. So we would always have to go and motion in front of the sensor for the lights to turn back on

Aleksander S. | Overall Experience |
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I have a great experience.

jill f. | First Impressions |
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Smooth check out and easy check in!

Gabriella B. | Overall Experience |
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Great clean place to store items.

Arne Q. | Overall Experience |
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The property managers have done significant work fixing up the facility lately. The elevator has improved.

Mary M. | Overall Experience |
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xxx

MONIQUE Lydia M. | Overall Experience |
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VERY disorganized! The left hand does not know what the right had is doing.I stood there waiting for over 15 minutes to simply be checked out while the 3 staff members were arguing. Unprofessional!

Kathy S. | Overall Experience |
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We received notices often that we hadn't paid. I called and was told each time, payments are current. There seemed to be a disconnect between corporate office and MM office. We moved to A-1 Storage.

DENNIS R. | Overall Experience |
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No discussion of prorating my rental fee. Failed to credit VIP certificate for truck rental.

arlene H. | Overall Experience |
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I really enjoyed the moving carts, it helped with moving a lot. But it gets really hot in the storage rooms

ISOBEL S. | Overall Experience |
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I’m not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)

Virginia C. | Overall Experience |
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Reasonable price & friendly people.

Nicole C. | Overall Experience |
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Rates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.

Patrick S. | Overall Experience |
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Great job by all!!

CAROL Z. | Overall Experience |
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I've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier

Christopher W. | Overall Experience |
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The young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.

Mike G. | Overall Experience |
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Everything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.

umay A. | First Impressions |
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Storage hallways make it look like it wasn’t kept in good condition. Customer service is very poor. No kindness or explanation of policies.

marjorie m. | First Impressions |
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Everyone was very helpful

IRWIN F. | Overall Experience |
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I had no issues with the storage facility. Staff are always friendly and helpful.

Denise N. | Overall Experience |
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Wish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).

Thomas Craig P. | Overall Experience |
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Probably the nicest facility I’ve ever rented from

Dustin J. A. M. | Overall Experience |
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Many mistakes but my stuff was not stolen

javon c l. | Overall Experience |
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Very friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Thanks guys!

titan b. | First Impressions |
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I had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.

david Michael w. | First Impressions |
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Staff is friendly and informative. Facility is super clean inside and out.

Eutiquio B. | Overall Experience |
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I recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.

Stephen Michael H. | Overall Experience |
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I went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly

Joanne L. | Overall Experience |
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I was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.

Martin F. | First Impressions |
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Appreciate the carts and easy access!

BYRON E. | Overall Experience |
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The staff was always helpful and the facilities were well maintained.

IRWIN F. | Reservation |
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No complaints here. Great storage place.

Elsie c. | Overall Experience |
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Charged my account three weeks after I had taken my belongings out! Poor bookkeeping 🤢

FRED W. | Overall Experience |
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I have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!

Candice Olivia C. | Reservation |
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Great job from Mr.Sal a great person

Arne Q. | Reservation |
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Hours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.

DERWIN H. | Overall Experience |
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Had a great experience

LORENA C. | Reservation |
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Customer Service is great. Everyone is friendly and ready to assist.

ABBASALI S. | Overall Experience |
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Gooood

Valentino A. | Reservation |
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The process of all reservation very fast and excellent in customer service.

Glenn S. | Overall Experience |
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The facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Thank you

Samuel D. | Overall Experience |
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Maria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.

Parichehr L. | Overall Experience |
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Upper level is very very time consuming and difficult for storage.

OSCAR H. | Overall Experience |
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24 he access to storage, included in price

Larence W. | Overall Experience |
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They forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment

No reviews have been submitted for this location.

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