Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and efficient. I was in an out within 10 minutes without a reservation.
Kevin G.
Rating:
3.0
Customer did not leave a comment.
Jeffrey D.
Rating:
5.0
The manager was super friendly and very helpful. Everyone there was willing to help out.
Justin F.
Rating:
5.0
I can't think of anything. Everyone was friendly, courteous, and patient. I believe the guy I dealt with at the front was Wayne, and he was awesome, an excellent representative of the U-Haul brand.
I would not hesitate to rent from U-Haul again from this location.
Daniel G.
Rating:
5.0
Customer did not leave a comment.
Carson B.
Rating:
3.0
Customer did not leave a comment.
Baoshan Z.
Rating:
5.0
Great job on what you're doing. The person at service desk was very knowledgeable and helped me suggest furniture pad rentals for my move. Btw, great deal on these furniture pad rentals, they definitely came in handy. Thank you!
Piyush A.
Rating:
5.0
Customer did not leave a comment.
Miriam C.
Rating:
5.0
The man that was helping us with everything at this location was named Solo. He went above and beyond helping us after a 1500 mile trip that had alot of problems because of uhauls errors and bad equipment. It made our trip difficult until we met Solo which was at the end of our trip. Thanks Solo.
Patience N.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mark S.
Rating:
5.0
Every employee I encountered were very professional and helpful. I received outstanding service from start to finish.
Robert P.
Rating:
5.0
Everything was straightforward and hassle-free
Thomas A.
Rating:
5.0
App based check out process was too long
Joseph P.
Rating:
5.0
Customer did not leave a comment.
Yat P.
Rating:
5.0
Customer did not leave a comment.
Anthony C.
Rating:
5.0
Customer did not leave a comment.
Kevin B.
Rating:
5.0
Wayne was amazing helping me out.
Erik W.
Rating:
5.0
Customer did not leave a comment.
Mary W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jakeixavieye L.
Rating:
5.0
Customer did not leave a comment.
David G.
Rating:
5.0
Customer did not leave a comment.
Hung N.
Rating:
5.0
Very helpful staff
John H.
Rating:
5.0
Staff was easy to work with.
DAVID P.
|
First Impressions
Rating:
5.0
Not really applicable to this box, but I just wanted to say that Sarah and co. were amazingly helpful. Sarah really cared about my uhaul experience, and I really appreciated her assistance.
HOWE C.
Rating:
5.0
Customer did not leave a comment.
Paul B.
Rating:
5.0
Customer did not leave a comment.
Wenjing D.
Rating:
3.0
The front desk was kind of "edgy"...the corporate software did not work at my return, and I got a stodgy remark and looks from the front desk staff... It wasn't my fault, but I felt like it would. U-haul handheld software sucks, not easy to operate.
Gregory C.
Rating:
5.0
Customer did not leave a comment.
liang Z.
Rating:
5.0
Customer did not leave a comment.
Richard A.
Rating:
5.0
Customer did not leave a comment.
Shashidhar J.
Rating:
5.0
I use U-Haul quite frequently. Great company and the person that signed me in was excellent. I believe her name was Sarah. Great customer representative.
Larry R.
Rating:
5.0
Customer did not leave a comment.
Regina J.
Rating:
5.0
Francis provided exceptional customer service and went above in beyond in assisting us. One of the best Uhual experiences I have had so far
Sophia S.
Rating:
5.0
5âââââ
Joshua T.
Rating:
5.0
Francis was so helpful and assisted us with all our needs. She really went above and beyond!
sophia s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine A.
Rating:
5.0
I had trouble getting the after hours online checkin to find my location with my android phone, using the Samsung internet browser. Had to use my son's phone to get it to work.
James H.
Rating:
5.0
Customer did not leave a comment.
Peter P.
Rating:
5.0
Customer did not leave a comment.
Daniel W.
Rating:
5.0
Customer did not leave a comment.
Steven G.
Rating:
4.0
Sarah was super friendly and professional !! The two other guys working were also great - overall you have a good team at this location.
John G.
Rating:
3.0
My stuff got very dusty with some flooring that was done. Manager was great by reaching out to me and apologizing for it . It would of been nice to get warning to cover stuff or do something so my stuff would of not got all dusty and dirty. Staff is great.
Rebecca A C.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Anthony G.
Rating:
5.0
Customer did not leave a comment.
Yvonne A.
|
First Impressions
Rating:
4.0
Dropping off was fairly quick and easy.
Brittanie D.
Rating:
3.0
Booked the pickup truck, told they don't have and gave cargo van.
When get in low pressure in rear tire
Then they changed to another cargo van.
The whole process wasted my 45 mins of time
SENTHIL N.
Rating:
2.0
should always have enough staff to have someone down at the green canopy, or a camera to know, or a push for service button
Derrick B.
Rating:
5.0
Customer did not leave a comment.
Jacqueline C.
Rating:
5.0
Customer did not leave a comment.
Gladys W.
|
Overall Experience
Rating:
5.0
Pick-up and drop-off service by both of your associates was top notch. They couldn't be more personable and customer-service oriented. My first time renting and hooking up a trailer, and they were so helpful.
Guy H.
Rating:
5.0
Not a thing, cant cant say enough good things about your overall operation. very professional operation,great staff and very polite employees.
Douglas B.
Rating:
5.0
I have been a U-Haul customer for many years. This location is excellent. Friendly and knowledgeable staff.
C M C.
Rating:
5.0
The whole staff is rockstars!!! Starting from Sal and working on down to every single employee there! I use U-Haul quite a bit for work related purposes and the staff, no matter the month, week, day, or hour is always friendly, competent, and reliable. Shout-outs to Wayne, Andrew, Solo, and the ladies behind the counter!!! With a few different locations around the staff here makes this U-Haul the first and only U-Haul location on my list. Thanks for all the continued help and support and looking forward to continue to work with you guys and gals!
Alonzo Jr M.
Rating:
5.0
Customer did not leave a comment.
jean-louis T.
Rating:
5.0
Excellent customer service
Rory U.
Rating:
5.0
Customer did not leave a comment.
HAROLD C.
Rating:
5.0
Customer did not leave a comment.
Zavvio M.
Rating:
5.0
Customer did not leave a comment.
HEATHER E.
Rating:
5.0
Customer did not leave a comment.
Steven S.
Rating:
5.0
I thought the whole experience was great.
Pamela G.
Rating:
5.0
Customer did not leave a comment.
Mingzhao A.
Rating:
3.0
Not enough parking at this location. Process was confusing, not enough people to assist with the volume.
Alexander B.
Rating:
5.0
Customer did not leave a comment.
Ronald F.
Rating:
5.0
Best customer service I have had in a long time. This is now my go to location for all my moving/hauling needs. I work right down the street and will recommend to my coworkers and friends. Great job!
Debanjan M.
Rating:
2.0
Absolute circle jerk on hold trying to return blankets not returned with can. Promised manager would call me back and nothing. Called in again got bounced to northern cal uhaul then to san diego uhaul then back on hold for a 2nd 20 mins. Terrible. Trying to do the right thing and given run around. Call me if you care. Thank you. Nick. 3107391248
NICHOLAS H.
Rating:
5.0
Absolutely stellar service. Professional, friendly and sharp. Thank you for another great experience. -“Brawn & Brains Moving & Packing Services.â€
Antoine M.
Rating:
3.0
Customer did not leave a comment.
KIMBERLY A.
Rating:
5.0
Customer did not leave a comment.
Larry N.
Rating:
5.0
The store manager and Sarah were very helpful.
susana m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jeremy B.
Rating:
4.0
Customer did not leave a comment.
Volodymyr C.
Rating:
5.0
Truck was old and made weird sounds but was clean and the customer service was excellent.
Robyn B.
Rating:
5.0
Customer did not leave a comment.
keith S.
Rating:
5.0
Customer did not leave a comment.
Chas W.
Rating:
5.0
Customer did not leave a comment.
Eduardo J.
Rating:
5.0
Customer did not leave a comment.
William F.
Rating:
4.0
Customer did not leave a comment.
Matthew N.
Rating:
5.0
Customer did not leave a comment.
Michelle D.
Rating:
3.0
Shocks were absolutely horrible and so much play in the steering wheel!!
My wife was launched from seat and het her head and got air over uneven freeway road hurt her low back!
She was very shook up!
I expect to be comped and credited from bill as well as reasonably compensated for her back
Gina N.
Rating:
1.0
Customer did not leave a comment.
Gordon A.
Rating:
5.0
Nothing, took care of everything!!
Douglas B.
Rating:
3.0
Customer did not leave a comment.
TRACY V.
Rating:
5.0
Customer did not leave a comment.
Adam O.
Rating:
5.0
N/A
Frank B.
Rating:
1.0
Customer did not leave a comment.
pej K.
Rating:
5.0
Customer did not leave a comment.
Antonio L.
Rating:
3.0
Customer did not leave a comment.
Colby K.
Rating:
4.0
Customer did not leave a comment.
TIMOTHY G.
Rating:
5.0
Staff was friendly and effiecient.
TYLER O.
Rating:
5.0
Customer did not leave a comment.
Luis P.
Rating:
5.0
We really enjoyed our U-Haul rental, it was a great price, and very easy to use, the only issue we had was when returning we did all the steps on the app but we didn't know where to drop the key, then we saw the small lock box next to the return area, perhaps better signage, and guidance on the app as to where to drop the keys would be useful
Jeffrey S.
Rating:
5.0
Customer did not leave a comment.
Deanna A.
Rating:
5.0
Excellent facility to rent a storage unit from. Secure, convenient access hours, clean and great staff in office.
Jody janelle M.
|
Overall Experience
Rating:
5.0
Andrew was very helpful and efficient.
Sergio C.
|
First Impressions
Rating:
5.0
Guy who helped me in the yard was great (as was the counter person). I would highly recommend the facility and employees.
Glen F.
Rating:
3.0
I was charged for item I did not use.
Damion H.
Rating:
5.0
Customer did not leave a comment.
Travis P.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Conrado M.
Rating:
5.0
Customer did not leave a comment.
eric K.
Rating:
5.0
Customer did not leave a comment.
Eugene B.
Rating:
5.0
Customer did not leave a comment.
Gerald M.
|
First Impressions
Rating:
5.0
Friendly and fast service.
Patricia S.
Rating:
5.0
Keep doing what you're doing. I've had to rent a cargo van on many recent occasions to deliver cabinets for my contracting business. It has always worked out very well, very satisfied. I left my cell phone in one of the vehicles and Kevin, the attendant that checked my vehicle in - gave handed it in to the office and it was there waiting for me when I rushed back to get it. Great job and thanks to all - best - Rob Pollock
Robert P.
Rating:
5.0
Customer did not leave a comment.
Mark H.
Rating:
5.0
this is the best uhaul location in town.
Christopher W.
Rating:
5.0
Great customer service.
Phuc D.
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Friendly staff no hidden fees awesome
ANTHONY C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
victor T.
Rating:
5.0
Customer did not leave a comment.
Louis S.
Rating:
5.0
Customer did not leave a comment.
Rob S.
Rating:
5.0
Thank you for making the pick-up and return process so easy.
Joshua K.
Rating:
5.0
Customer did not leave a comment.
yahya john g.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Francis P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wenqi Z.
|
Overall Experience
Rating:
5.0
Excellent customer service!!!!!
dwight t.
|
First Impressions
Rating:
5.0
Very impressed by the cleanliness of the storage unit .
The staff at U Haul are very friendly and always willing to help the customers
V Karthik V.
|
Overall Experience
Rating:
2.0
I needed help navigating through some issues with my storage unit and no one helped. I called multiple times a day and throughout the week to try and talk with someone/anyone from the front office and they never responded to my inquiries. I have moved out of this storage unit and will be advising other to never do business at this location. Poor customer service.
Bryan W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Connor F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lindsay e.
|
First Impressions
Rating:
2.0
With no cameras and no Solid ceiling I had $20,000 worth of bicycles removed out of my storage through the wire roof I don’t know when This happened I have not been to my storage in over a year but I got a phone call from the facility saying there’s a possible break in so I was able to send a friend to look and there’s a big open spot on the floor where the bikes were and a big opening in the chicken wire ceiling. Because of the value of the bikes I called the police they went and investigated and there were no cameras up in the ceiling so there’s no evidence of who took them
Will it be in an air condition controlled facility I understand they might not be able to secure The ceiling or they would have to have some ventilation in the ether individual room but there’s no excuse not to have video coverage above the units
david michael f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia Marian W.
|
Overall Experience
Rating:
5.0
Mgr was really nice
dan b.
|
First Impressions
Rating:
5.0
The staff was very helpful and friendly. He took care of a booking issue quickly and professionally.
Bryan K T.
|
First Impressions
Rating:
4.0
Todo está muy bien el horario y tienen muy limpio el lugar, pero mi queja es que no hay espacio donde parkear el carro, todos los espacios del parking lo usan para la renta de uhaul y eso no es muy conveniente.
Francisco L.
|
First Impressions
Rating:
5.0
Each and every interaction I’ve had with UHAUL has been beyond outstanding!
Elizabeth T.
|
Overall Experience
Rating:
5.0
Building was secure and clean. Helpful employees always happy to help!!! Salvador at the Miramar location was extremely helpful! Thank you Uhaul! You made my move smooth and quick!!
Reynaldo R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William P.
|
Overall Experience
Rating:
5.0
I wish I know the the moving van cannot get into the indoor parking lot of most apartment buildings before I rent it. The moving carts inside the storage building are very helpful. I wish I can rent them out to move our furniture down from the apartment.
Flora C.
|
First Impressions
Rating:
2.0
staff and other are rude and in a rush to not help and reaolve issues
MARK LOUIE E.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michelle L.
|
Overall Experience
Rating:
5.0
Very stressful in time of Covid 19 , I’m legally deaf and it makes it almost impossible to communicate as I read lips , the person who checked me in was so patient and helpful even recommend to me where I could find help to unload my heavy furniture ! Thank you so very much !
Janet N.
|
First Impressions
Rating:
5.0
The Manager was extremely helpful and attentive to my needs.
brian b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kim V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASON B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michelle L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLORIA L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathalie T.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Cliffton K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas B.
|
Overall Experience
Rating:
5.0
Francis was exceptional and truly helped me out with everything we needed to make this difficult time easier for us and our storage needs.
Isaac G.
|
Overall Experience
Rating:
5.0
When moving in and out of the unit, the automatic lights would always turn off really quickly. So we would always have to go and motion in front of the sensor for the lights to turn back on
Frank B.
|
Overall Experience
Rating:
5.0
I have a great experience.
Aleksander S.
|
Overall Experience
Rating:
5.0
Smooth check out and easy check in!
jill f.
|
First Impressions
Rating:
5.0
Great clean place to store items.
Gabriella B.
|
Overall Experience
Rating:
5.0
The property managers have done significant work fixing up the facility lately. The elevator has improved.
Arne Q.
|
Overall Experience
Rating:
4.0
xxx
Mary M.
|
Overall Experience
Rating:
1.0
VERY disorganized! The left hand does not know what the right had is doing.I stood there waiting for over 15 minutes to simply be checked out while the 3 staff members were arguing. Unprofessional!
MONIQUE Lydia M.
|
Overall Experience
Rating:
1.0
We received notices often that we hadn't paid. I called and was told each time, payments are current. There seemed to be a disconnect between corporate office and MM office. We moved to A-1 Storage.
Kathy S.
|
Overall Experience
Rating:
4.0
No discussion of prorating my rental fee. Failed to credit VIP certificate for truck rental.
DENNIS R.
|
Overall Experience
Rating:
5.0
I really enjoyed the moving carts, it helped with moving a lot. But it gets really hot in the storage rooms
arlene H.
|
Overall Experience
Rating:
5.0
I’m not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)
ISOBEL S.
|
Overall Experience
Rating:
5.0
Reasonable price & friendly people.
Virginia C.
|
Overall Experience
Rating:
2.0
Rates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.
Nicole C.
|
Overall Experience
Rating:
5.0
Great job by all!!
Patrick S.
|
Overall Experience
Rating:
5.0
I've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier
CAROL Z.
|
Overall Experience
Rating:
5.0
The young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.
Christopher W.
|
Overall Experience
Rating:
4.0
Everything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.
Mike G.
|
Overall Experience
Rating:
2.0
Storage hallways make it look like it wasn’t kept in good condition. Customer service is very poor. No kindness or explanation of policies.
umay A.
|
First Impressions
Rating:
5.0
Everyone was very helpful
marjorie m.
|
First Impressions
Rating:
5.0
I had no issues with the storage facility. Staff are always friendly and helpful.
IRWIN F.
|
Overall Experience
Rating:
4.0
Wish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).
Denise N.
|
Overall Experience
Rating:
5.0
Probably the nicest facility I’ve ever rented from
Thomas Craig P.
|
Overall Experience
Rating:
3.0
Many mistakes but my stuff was not stolen
Dustin J. A. M.
|
Overall Experience
Rating:
5.0
Very friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Thanks guys!
javon c l.
|
Overall Experience
Rating:
5.0
I had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.
titan b.
|
First Impressions
Rating:
5.0
Staff is friendly and informative. Facility is super clean inside and out.
david Michael w.
|
First Impressions
Rating:
5.0
I recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.
Eutiquio B.
|
Overall Experience
Rating:
5.0
I went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly
Stephen Michael H.
|
Overall Experience
Rating:
5.0
I was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.
Joanne L.
|
Overall Experience
Rating:
5.0
Appreciate the carts and easy access!
Martin F.
|
First Impressions
Rating:
5.0
The staff was always helpful and the facilities were well maintained.
BYRON E.
|
Overall Experience
Rating:
5.0
No complaints here. Great storage place.
IRWIN F.
|
Reservation
Rating:
3.0
Charged my account three weeks after I had taken my belongings out! Poor bookkeeping 🤢
Elsie c.
|
Overall Experience
Rating:
3.0
I have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!
FRED W.
|
Overall Experience
Rating:
5.0
Great job from Mr.Sal a great person
Candice Olivia C.
|
Reservation
Rating:
3.0
Hours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.
Arne Q.
|
Reservation
Rating:
5.0
Had a great experience
DERWIN H.
|
Overall Experience
Rating:
5.0
Customer Service is great. Everyone is friendly and ready to assist.
LORENA C.
|
Reservation
Rating:
5.0
Gooood
ABBASALI S.
|
Overall Experience
Rating:
5.0
The process of all reservation very fast and excellent in customer service.
Valentino A.
|
Reservation
Rating:
5.0
The facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Thank you
Glenn S.
|
Overall Experience
Rating:
5.0
Maria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.
Samuel D.
|
Overall Experience
Rating:
4.0
Upper level is very very time consuming and difficult for storage.
Parichehr L.
|
Overall Experience
Rating:
3.0
24 he access to storage, included in price
OSCAR H.
|
Overall Experience
Rating:
2.0
They forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment