Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store manager and Sarah were very helpful.
Excellent facility to rent a storage unit from. Secure, convenient access hours, clean and great staff in office.
Andrew was very helpful and efficient.
Friendly staff no hidden fees awesome
Excellent customer service!!!!!
Very impressed by the cleanliness of the storage unit . The staff at U Haul are very friendly and always willing to help the customers
I needed help navigating through some issues with my storage unit and no one helped. I called multiple times a day and throughout the week to try and talk with someone/anyone from the front office and they never responded to my inquiries. I have moved out of this storage unit and will be advising other to never do business at this location. Poor customer service.
With no cameras and no Solid ceiling I had $20,000 worth of bicycles removed out of my storage through the wire roof I don’t know when This happened I have not been to my storage in over a year but I got a phone call from the facility saying there’s a possible break in so I was able to send a friend to look and there’s a big open spot on the floor where the bikes were and a big opening in the chicken wire ceiling. Because of the value of the bikes I called the police they went and investigated and there were no cameras up in the ceiling so there’s no evidence of who took them Will it be in an air condition controlled facility I understand they might not be able to secure The ceiling or they would have to have some ventilation in the ether individual room but there’s no excuse not to have video coverage above the units
Mgr was really nice
The staff was very helpful and friendly. He took care of a booking issue quickly and professionally.
Todo está muy bien el horario y tienen muy limpio el lugar, pero mi queja es que no hay espacio donde parkear el carro, todos los espacios del parking lo usan para la renta de uhaul y eso no es muy conveniente.
Each and every interaction I’ve had with UHAUL has been beyond outstanding!
Building was secure and clean. Helpful employees always happy to help!!! Salvador at the Miramar location was extremely helpful! Thank you Uhaul! You made my move smooth and quick!!
I wish I know the the moving van cannot get into the indoor parking lot of most apartment buildings before I rent it. The moving carts inside the storage building are very helpful. I wish I can rent them out to move our furniture down from the apartment.
staff and other are rude and in a rush to not help and reaolve issues
Very stressful in time of Covid 19 , I’m legally deaf and it makes it almost impossible to communicate as I read lips , the person who checked me in was so patient and helpful even recommend to me where I could find help to unload my heavy furniture ! Thank you so very much !
The Manager was extremely helpful and attentive to my needs.
Francis was exceptional and truly helped me out with everything we needed to make this difficult time easier for us and our storage needs.
When moving in and out of the unit, the automatic lights would always turn off really quickly. So we would always have to go and motion in front of the sensor for the lights to turn back on
I have a great experience.
Smooth check out and easy check in!
Great clean place to store items.
The property managers have done significant work fixing up the facility lately. The elevator has improved.
xxx
VERY disorganized! The left hand does not know what the right had is doing.I stood there waiting for over 15 minutes to simply be checked out while the 3 staff members were arguing. Unprofessional!
We received notices often that we hadn't paid. I called and was told each time, payments are current. There seemed to be a disconnect between corporate office and MM office. We moved to A-1 Storage.
No discussion of prorating my rental fee. Failed to credit VIP certificate for truck rental.
I really enjoyed the moving carts, it helped with moving a lot. But it gets really hot in the storage rooms
I’m not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)
Reasonable price & friendly people.
Rates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.
Great job by all!!
I've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier
The young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.
Everything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.
Storage hallways make it look like it wasn’t kept in good condition. Customer service is very poor. No kindness or explanation of policies.
Everyone was very helpful
I had no issues with the storage facility. Staff are always friendly and helpful.
Wish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).
Probably the nicest facility I’ve ever rented from
Many mistakes but my stuff was not stolen
Very friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Thanks guys!
I had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.
Staff is friendly and informative. Facility is super clean inside and out.
I recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.
I went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly
I was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.
Appreciate the carts and easy access!
The staff was always helpful and the facilities were well maintained.
No complaints here. Great storage place.
Charged my account three weeks after I had taken my belongings out! Poor bookkeeping 🤢
I have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!
Great job from Mr.Sal a great person
Hours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.
Had a great experience
Customer Service is great. Everyone is friendly and ready to assist.
Gooood
The process of all reservation very fast and excellent in customer service.
The facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Thank you
Maria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.
Upper level is very very time consuming and difficult for storage.
24 he access to storage, included in price
They forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment
