Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was set on charging me for gas even though I was very close to the amount on check out. Then he picked an arbitrary number of gallons to charge me for based on nothing. Otherwise the location was nice.
Daniel G.
Rating:
5.0
Customer did not leave a comment.
Jim C.
Rating:
4.0
Customer did not leave a comment.
JENNIFER P.
Rating:
5.0
Customer did not leave a comment.
Christopher Y.
Rating:
5.0
The experience at this location was great....but i had to go to 5 different locations to find the open trailer that I wanted.
COURTNEY G.
Rating:
5.0
Customer did not leave a comment.
ALBERT C.
Rating:
5.0
Recommend
Veronica S.
|
First Impressions
Rating:
5.0
Great customer service! Very attentive to my needs. Did not try to oversell me. Easy to get to this location. Plenty of parking. Clean facility.
Barbette L.
Rating:
5.0
Excellent service.
David B.
Rating:
5.0
Customer did not leave a comment.
HSIN Y.
Rating:
5.0
whole experience today was great. Thank you.
MARK F.
Rating:
4.0
Customer did not leave a comment.
Kevin M.
Rating:
3.0
Gas tank was half full and I was required to bring the truck back with "the same level of gas otherwise the extra gas will not be reimbursed". You need to give us the truck with full tank; customers are charged above the market if they don't put gas so you have to full the tank when you charge the customers. This is not acceptable.
Kambiz S.
Rating:
5.0
Great people great service
Carlos B.
Rating:
4.0
Not sure if this something you can change due to where the location is but the first thing that a driver of the truck has to do is back up the truck out of the very narrow parking lot. It wasn't a problem for me but I could see some people get really stressed about it.
I see 2 possible solutions
Ask a employee and they could get the truck out of the right parking lot then hand it over.
Or
When parking the trucks turn then around in the parking spots so you don't have to back up and can drive straight out.
CLARK K.
Rating:
5.0
Customer did not leave a comment.
Dean R.
Rating:
4.0
Customer did not leave a comment.
Benxin L.
Rating:
5.0
Great customer service & great employees! Keep up the good work!
ANTONIO P.
Rating:
3.0
Customer did not leave a comment.
Kayla S.
Rating:
5.0
Customer did not leave a comment.
DAWN C.
Rating:
5.0
Customer did not leave a comment.
Waad S.
Rating:
5.0
Keep on doing what your doing because its a pleasure to rent from here now. The staff always make you feel like your business really means a lot to them.
Thank You
Ronald P.
Rating:
5.0
Customer did not leave a comment.
STACI R.
Rating:
5.0
Customer did not leave a comment.
NANDAKUMAR N.
Rating:
5.0
Customer did not leave a comment.
OMAR Y.
Rating:
3.0
I don't know if this is location based but we reserved a 15' truck and we're told day before there wasn't one available and we were offered a 10'. I asked if that would be big enough for a 1 bedroom apartments they said yes and it definitely was NOT. Instead of offering a smaller truck they should have offered a bigger one as a courtesy
BENJAMIN G.
Rating:
5.0
Great customer service!
JAMES M.
Rating:
5.0
Easy check-in and drop off! Clean and ready! Thank you!
RICHARD G.
Rating:
5.0
Great service, start to finish!
Alex S.
Rating:
4.0
Customer did not leave a comment.
PAUL MAURICIO C.
Rating:
5.0
Customer did not leave a comment.
Sean P.
Rating:
5.0
Customer did not leave a comment.
ELLYN H.
Rating:
5.0
Customer did not leave a comment.
CYNTHIABURCHAM O.
Rating:
5.0
Customer did not leave a comment.
Kevin N.
Rating:
5.0
Great customer service! All the employees we interacted with were friendly and helpful. We had quick and easy pick-up and drop-off, which made our last minute furniture swap less stressful. Thank you!
Chelsea K.
Rating:
5.0
Went above and beyond helping us with trailer tiwing lights! Thank you!
Jennifer A.
|
First Impressions
Rating:
5.0
Customer Service to awesome
ROSLYN N.
Rating:
5.0
Have done business with this location in past, fast, friendly service would highly recommend to others.
Clayton K.
Rating:
4.0
Customer did not leave a comment.
Alba C.
Rating:
5.0
Customer did not leave a comment.
Roberta D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralph M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAN T.
Rating:
5.0
Direct line for questions. And or a party extenssion.
Ramiro M.
Rating:
5.0
Customer did not leave a comment.
AUGUSTINE S.
Rating:
5.0
The pick up day was outstanding. It was not particularly busy, only a few people in line. However, that allowed me to observe an employee and a manager interacting with other customers and a manager assisted me when it was my turn. It was fast, courteous service, and all the rules were laid out quickly and in an understandable fashion. I was unaware of this location prior to this rental but I will seek it out in the future to rent and possibly store things in the future. In word, it was an outstanding experience.
PHILLIP S.
Rating:
5.0
The customer service when renting and returning was top notch!
Stacy M.
Rating:
2.0
Two Employees are extremely rude. A Lady kept pestering me while I was trying to back. When I said that I knew what I was doing, she said "Appar
DAVID L.
Rating:
5.0
The owe of the place very very helpful and alway the lady that work very very sweet
Maylette B.
|
First Impressions
Rating:
5.0
Quick and easy turn in, very pleased.
LEE B.
Rating:
4.0
Customer did not leave a comment.
John G.
Rating:
1.0
I was told that the tank on my 15 footer was full. I drove it 7 miles in an in-town move and had to pay 35 dollars in gas. When I brought it up, it seems like they tried to pass the buck on me and haven't tried to contact or reimburse me yet.
DAVID S.
Rating:
5.0
Not a thing. Even thing was great ðŸ‘
LORETTA P.
Rating:
2.0
Customer did not leave a comment.
David S.
Rating:
5.0
Customer did not leave a comment.
Gary H.
Rating:
5.0
Great service
RICHARD S.
Rating:
5.0
Customer did not leave a comment.
Melody M.
Rating:
5.0
They were ready for me. In and out in a few minutes.
PAUL B.
Rating:
5.0
Excellent customer service!!!
John Y.
Rating:
4.0
The lot is a little tight - the customer service was amazing though which by far makes up for the grounds. The person who set us up with the keys (sorry I forgot her name) was super friendly and very knowledgeable- much appreciated!
Beth S.
Rating:
5.0
Customer did not leave a comment.
Nichole T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nichole T.
Rating:
5.0
Customer did not leave a comment.
DARRYL V.
Rating:
5.0
This is the third or fourth time I have rented from this location and I'm happy this rental went as well. Thank you.
Lisa Caputo ;-)
Robert C.
Rating:
2.0
The truck I rented if you didn't slam and I mean slam the driver's door hard it would pop open on the freeway it popped open on me the 15 to the 52 freeway and scared the crap out of me to it back and got a trailer from Home Depot the the guy who accepts the returns and he did not seemed to shocked about it considering it is a safety issue
EUGENE S.
Rating:
3.0
Customer did not leave a comment.
Vivekanandan T.
Rating:
5.0
This was our first time using U-Haul. Very well-run business! Excellent.
Patricia R.
|
Overall Experience
Rating:
5.0
Very good service and hassle free drop off as always. Thank you
ARIEJAN V.
Rating:
5.0
Customer did not leave a comment.
ANGELA G.
Rating:
5.0
Customer did not leave a comment.
RYAN S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STUART L.
Rating:
5.0
Customer did not leave a comment.
LIZA C.
Rating:
4.0
Got to use a vehicle that only had 138 miles on it. That was pretty cool 😎 : )
CHRISTOPHER K.
Rating:
5.0
Customer did not leave a comment.
STEVEN T.
Rating:
5.0
Helpful, friendly staff.
David W.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Raymond R.
Rating:
5.0
Good experience thx
WILLIAM EUGENE A.
Rating:
5.0
Customer did not leave a comment.
Nova M.
Rating:
2.0
Vehicle was clean but it was an Old clunky vehicle that was hard to handle with no rear view camera land the service tires light came on. No rear view camera is dangerous! Plus they charged me for four gallons of gas I don't agree they should have I just didn't feel like disputing. I won't be back.
Elizabeth T.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B.
Rating:
4.0
Customer did not leave a comment.
Brent Z.
Rating:
5.0
Installation was done quickly and people were very helpful
Mark R.
Rating:
4.0
Customer did not leave a comment.
Fong V.
Rating:
5.0
Customer did not leave a comment.
FARHAD P.
Rating:
5.0
Fast friendly service as usual.
JAMES M.
Rating:
2.0
Customer did not leave a comment.
Jordan S.
Rating:
5.0
Customer did not leave a comment.
MICHAEL E.
Rating:
5.0
Customer did not leave a comment.
Justin C.
Rating:
5.0
Customer service was great. Installation of a wiring kit went in without a problem. Thanks so much.
Kevin G.
Rating:
5.0
Customer did not leave a comment.
Scarlett B.
Rating:
5.0
The van drives like a car and smelled fresh and clean.
RAUL M.
Rating:
5.0
Customer did not leave a comment.
Mahan J.
Rating:
5.0
Customer did not leave a comment.
MARY S.
Rating:
5.0
Customer did not leave a comment.
Yuxiang H.
Rating:
5.0
Customer did not leave a comment.
Paul R.
Rating:
5.0
I appreciate the services provided but would better appreciate lower pricing.
Adewale G.
|
Overall Experience
Rating:
5.0
Super helpful in backing the trailer into a spot!!
Cheerful for a last minute drop off before they closed on a Friday night!
Linda D.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
4.0
2 hours late due to rain accident on freeway, then charged an extra day ! What a RIP Off !
JASON S.
Rating:
5.0
Manager installed while I waited vs making me wait do to error on website reservation
John P.
Rating:
5.0
Customer did not leave a comment.
JENNY K.
Rating:
5.0
Customer did not leave a comment.
Tafsirul A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ralani M.
Rating:
4.0
Neil was really helpful. I appreciated his customer service and sense of humor.
ALMA A.
Rating:
5.0
Great service:)
Harishankar S.
Rating:
5.0
Customer did not leave a comment.
DONG N.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kevin N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PENELOPE B.
Rating:
5.0
Customer did not leave a comment.
Andrew H.
Rating:
3.0
Well I had set up this rental about a month in advance to pick up a 15ft truck five minutes from my house in Vista. Two days before I got a call and they changed my pick up to 30 minutes away in Poway. The very next day and day before my move I got another call to change it to 40 minutes away and in the wrong direction. Uhaul should know that the most stressful time can be through a move and all they did was tack on extra miles. That does not help me at all. I wanted my gas comped and talked to a manager who told me that uhaul doesn't comp gas. Basically I got zero help at all. I have a 6 month pregnant wife and I trying to do this move and this was the worst uhaul experience. Also when I picked up the truck, no one did a walk through with me. They just said where the truck was and that was it. A cardboard sign was still on the windshield and after I pulled away I received a text stating that I should check the vehicle for safety. I am a veteran and have moved several times and this was by far the worst experience.
Blake S.
Rating:
5.0
Customer did not leave a comment.
Jessica R.
Rating:
5.0
Add restraining chains to the trailer door to prevent it from opening all the way to the ground. The door slipped and crushed one of my toes. A restraining chain would have easily prevented this from happening. I spent hours in the ER and experienced incredible pain.
William G.
Rating:
5.0
Customer did not leave a comment.
DAVID W.
Rating:
5.0
Customer did not leave a comment.
Tafsirul A.
Rating:
4.0
Customer did not leave a comment.
Jeevan S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Perla Jean L.
|
Overall Experience
Rating:
5.0
I really enjoyed using this facility. It was located near gas stations and restaurants which made it convenient while at the facility for several hours. Thanks again for the greta customer service experience!
DONNA M.
|
Overall Experience
Rating:
5.0
Wayne was very helpful
Brian C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
W Adam H.
|
First Impressions
Rating:
5.0
The Manager and the male behind the counter that assisted me were communicative prior to my arrival, when I arrived and during the time I was there. They were very attentive to my need, let me choose my space from a map he has highlighted prior to my arrival, I let him know what I needed and he pointed my to the best one available that met my needs. I had been stressing out about the move because I sold my house and promised to be out for the buyers by 8/31 but my escrow still have closed on my new home so I had been staying up until 2-3am the few days before the actual move day and was running behind schedule. They were very accommodating and changed the MI date from 8/31 to 9/1 and gave me a few hours grace period on the truck return. They put me at ease had that had a really positive impact on my move into storage. Sal the check in attendant was excellent as well. Over all I received excellent customer service above and beyond of what I was expecting given my past experiences. Thank you!
Eddie L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick J.
|
First Impressions
Rating:
5.0
The staff was very helpful and flexible.
Ronald B.
|
First Impressions
Rating:
5.0
The manager who was filling in from a different store was great and did everything he could to provide a positive experience and get us in a unit that would fit our belongings. All of the staff members were extremely nice and helpful.
Cara L.
|
Online Move In
Rating:
5.0
Every crew member I encountered at the 9650 Camino Ruiz greeted me, were quick to answer my questions thoroughly, and had me all setup with everything I needed in no time.
John C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GARRETT K.
|
Online Move In
Rating:
4.0
The storage manager was professional but not friendly. I had the feeling that she was not happy we were there 15 minutes before office hours ended.
Dylann C.
|
First Impressions
Rating:
5.0
Well organized, and easy to book using just my phone. Good job.
Mohamed A.
|
First Impressions
Rating:
5.0
The store manager and Sarah were very helpful.
susana m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gerald M.
|
First Impressions
Rating:
5.0
Friendly staff no hidden fees awesome
ANTHONY C.
|
First Impressions
Rating:
5.0
Excellent customer service!!!!!
dwight t.
|
First Impressions
Rating:
2.0
staff and other are rude and in a rush to not help and reaolve issues