Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wash vehicles. Van was very dirty and had to clean windows/mirrors to see. Tire pressure was low so the van pulled to the right. Otherwise was a very good experience.
ASHLEY W.
Rating:
5.0
Customer did not leave a comment.
Kevin H.
Rating:
5.0
Customer did not leave a comment.
Daniel V.
Rating:
1.0
My storage unit was broken into and when I told the employees they didn’t have any cares they just told me a manager would and the manager never called I went to him about a week and half later and he tells me I am waiting o. IT and the about 2 weeks later he tells me I need a subpoena to see the tapes your storage facility is bulkshit you guys don’t care and you should take the sign off that says we record to help if this situation happens and that is a lie I was told I need a subpoena and there are no cameras here my unit was I just bought over 1500 dollars of brand new decorations and plus the ones I had I there all gone and I was treated very crappy but the employees and no one helped me so now I am going g to seek a lawyer or I am going to the news because I think the employees are on drugs or something worse situation ever I paid my storage on time never late and I get treated like this hate to see how you treat people who don’t pay
Jennifer L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rajib D.
Rating:
5.0
Customer did not leave a comment.
Kathleen C.
Rating:
5.0
Customer did not leave a comment.
XAVIER B.
Rating:
5.0
Customer did not leave a comment.
FEDERICO A.
Rating:
5.0
Customer did not leave a comment.
DUANE A.
Rating:
3.0
I was there for 10 minutes and nobody help me
SALIM Q.
Rating:
5.0
Thank you.
Antonio T.
Rating:
5.0
Customer did not leave a comment.
Eric L.
|
Overall Experience
Rating:
5.0
I can't think of anything, the young man who helped me was very polite and professional.
ROBERT H.
Rating:
4.0
U-Haul has been a steady reliable business throughout my life. Thanks again for coming through. The online checkout is great.
Thx
Zack Contreras
ZACHARY C.
Rating:
5.0
The staff are really helpful. They want your experience to be good. I was late on a rent payment and the staff was overly helpful in getting me back on track. The k you all very much
brad n.
|
Overall Experience
Rating:
1.0
U-haul associate used a hitch that did not allow adequate road clearance and hitch assembly frequently bottomed out on the road. Associate should had reversed the hitch to allow adequate road clearance. Significant safety issue that could have conceivably resulted in fatalities.
MITCHELL B.
Rating:
5.0
Customer did not leave a comment.
MIHIR G.
Rating:
5.0
Customer did not leave a comment.
CHARLES A.
Rating:
5.0
The staff in Escondido are great, they referred me to Rancho Bernardo, ( Kayla) is wonderful to work with. I would highly recommend these two facilities for your UHAUL and STORAGE NEEDS. Thank You for making my move a smoother ride.
Susie G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLENNJOHN J.
Rating:
5.0
The staff was courteous and efficient. The truck I rented was bit beaten up but got the job done for the in-town move. I would think twice if using such a truck for a longer trip.
It would be so convenient to have a rear view camera; I would be willing to pay extra for the option
Rohit S.
Rating:
4.0
Customer did not leave a comment.
Afshin K.
Rating:
5.0
Customer did not leave a comment.
RAYMOND G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Israel M.
Rating:
1.0
Lower rates and have friendly customer service
CLIFFORD L.
Rating:
5.0
The process to get and leave the vehicle was excellent. Low friction
Todd F.
Rating:
5.0
I've been renting from this place for a long time and will continue to do so. The service is always excellent, and the rentals are immaculate. Excellent location!!
Eddie S.
Rating:
5.0
You're doing great!
Ital M.
Rating:
5.0
Customer did not leave a comment.
KURT W.
Rating:
5.0
Customer did not leave a comment.
OSWALD F.
Rating:
5.0
Customer did not leave a comment.
Kunjan D.
Rating:
5.0
The ease of last minute reservation was great. Your store manager was accommodating and friendly.
Kathy S.
Rating:
5.0
Customer did not leave a comment.
Tracee D.
Rating:
5.0
The staff there is extremely helpful. There is one that anticipated my need in getting a power adaptor for a trailer, wish I know his name to include.
Ngai L.
Rating:
5.0
Customer did not leave a comment.
James H.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
5.0
Customer did not leave a comment.
BENJAMIN W.
Rating:
5.0
Everything works. There's nothing to improve.
Alfredo H.
Rating:
3.0
Entry into the property is not obvious with the property address on Camino Ruiz and the actual entry on the side street. The exit from the site onto Camino Ruiz appears to be the entry point until you actually reach the driveway. Traffic congestion makes U-turns to return to the entry difficult.
Matthew W.
Rating:
5.0
My son and I had great experience in renting uhaul truck. The staff members were all super nice and helpful wirh questions. It was our first time renting and the representative was very helpful and patient with my questions.😊We're also impressed with the quick and efficient check in of our rented truck. The staff was very helpful too. Therefore I'll definitely refer your company to family and friends. Keep up the good work,
and hats off to your company's helpful and hardworking team members!
Happy Holidays and stay safe and well!!!
Sincerely,
Happy Customer E😊
Elvira R.
Rating:
5.0
Customer did not leave a comment.
KANISHK A.
Rating:
5.0
Customer did not leave a comment.
CHARLES T.
Rating:
4.0
Overall easy reservation, check in and check out process. Friendly and easy to deal with staff.
BAHMAN J.
Rating:
3.0
Oil light went oil not change
Emergency brake light loose
Radio antenna Missing
Did not get a copy of receipt
Dennis R.
Rating:
5.0
all great
Kimberly R.
Rating:
5.0
Customer did not leave a comment.
Julia C.
Rating:
5.0
Customer did not leave a comment.
HITESH P.
Rating:
5.0
Customer service exhibited knowledgeable info which put in a relaxed & informed peace-of-mind.
DARIS G.
Rating:
4.0
Everything was clean and inviting.
TIMO R.
Rating:
5.0
Customer did not leave a comment.
BARBARA D.
Rating:
5.0
Customer did not leave a comment.
Jacob P.
Rating:
4.0
Customer did not leave a comment.
THOMAS W.
Rating:
5.0
Customer did not leave a comment.
AMY B.
Rating:
5.0
Customer did not leave a comment.
KATHERINE Z.
Rating:
5.0
This is a location comes highly recommended by me. The employees are incredibly pleasant and the trucks are always clean.
Eddie S.
Rating:
5.0
Worst place to have a UHAIL. But the guy who backed my trailer when I returned it was awesome.
You have great employees.
FELIX C.
Rating:
5.0
Customer did not leave a comment.
Gregorio F.
Rating:
5.0
Customer did not leave a comment.
ANDREW S.
Rating:
5.0
The practice of not keeping full tanks on local rentals should stop. The truck I rented had 1/8th tank and I nearly ran out before re-fueling for return. Whatever you think this is saving in cost, it is hurting the customer experience which will eventually hurt your bottom line.
Derek N.
Rating:
5.0
Thank you for the good customer service
PHILIP S.
Rating:
5.0
Great customer service at the desk and in the lot
Chris L.
Rating:
5.0
Customer did not leave a comment.
Hai N.
Rating:
5.0
Customer did not leave a comment.
Teresa P.
Rating:
4.0
Customer did not leave a comment.
Milad T.
Rating:
3.0
The agent was set on charging me for gas even though I was very close to the amount on check out. Then he picked an arbitrary number of gallons to charge me for based on nothing. Otherwise the location was nice.
Daniel G.
Rating:
5.0
Customer did not leave a comment.
Jim C.
Rating:
4.0
Customer did not leave a comment.
JENNIFER P.
Rating:
5.0
Customer did not leave a comment.
Christopher Y.
Rating:
5.0
The experience at this location was great....but i had to go to 5 different locations to find the open trailer that I wanted.
COURTNEY G.
Rating:
5.0
Customer did not leave a comment.
ALBERT C.
Rating:
5.0
Recommend
Veronica S.
|
First Impressions
Rating:
5.0
Great customer service! Very attentive to my needs. Did not try to oversell me. Easy to get to this location. Plenty of parking. Clean facility.
Barbette L.
Rating:
5.0
Excellent service.
David B.
Rating:
5.0
Customer did not leave a comment.
HSIN Y.
Rating:
5.0
whole experience today was great. Thank you.
MARK F.
Rating:
4.0
Customer did not leave a comment.
Kevin M.
Rating:
3.0
Gas tank was half full and I was required to bring the truck back with "the same level of gas otherwise the extra gas will not be reimbursed". You need to give us the truck with full tank; customers are charged above the market if they don't put gas so you have to full the tank when you charge the customers. This is not acceptable.
Kambiz S.
Rating:
5.0
Great people great service
Carlos B.
Rating:
4.0
Not sure if this something you can change due to where the location is but the first thing that a driver of the truck has to do is back up the truck out of the very narrow parking lot. It wasn't a problem for me but I could see some people get really stressed about it.
I see 2 possible solutions
Ask a employee and they could get the truck out of the right parking lot then hand it over.
Or
When parking the trucks turn then around in the parking spots so you don't have to back up and can drive straight out.
CLARK K.
Rating:
5.0
Customer did not leave a comment.
Dean R.
Rating:
4.0
Customer did not leave a comment.
Benxin L.
Rating:
5.0
Great customer service & great employees! Keep up the good work!
ANTONIO P.
Rating:
3.0
Customer did not leave a comment.
Kayla S.
Rating:
5.0
Customer did not leave a comment.
DAWN C.
Rating:
5.0
Customer did not leave a comment.
Waad S.
Rating:
5.0
Keep on doing what your doing because its a pleasure to rent from here now. The staff always make you feel like your business really means a lot to them.
Thank You
Ronald P.
Rating:
5.0
Customer did not leave a comment.
STACI R.
Rating:
5.0
Customer did not leave a comment.
NANDAKUMAR N.
Rating:
5.0
Customer did not leave a comment.
OMAR Y.
Rating:
3.0
I don't know if this is location based but we reserved a 15' truck and we're told day before there wasn't one available and we were offered a 10'. I asked if that would be big enough for a 1 bedroom apartments they said yes and it definitely was NOT. Instead of offering a smaller truck they should have offered a bigger one as a courtesy
BENJAMIN G.
Rating:
5.0
Great customer service!
JAMES M.
Rating:
5.0
Easy check-in and drop off! Clean and ready! Thank you!
RICHARD G.
Rating:
5.0
Great service, start to finish!
Alex S.
Rating:
4.0
Customer did not leave a comment.
PAUL MAURICIO C.
Rating:
5.0
Customer did not leave a comment.
Sean P.
Rating:
5.0
Customer did not leave a comment.
ELLYN H.
Rating:
5.0
Customer did not leave a comment.
CYNTHIABURCHAM O.
Rating:
5.0
Customer did not leave a comment.
Kevin N.
Rating:
5.0
Great customer service! All the employees we interacted with were friendly and helpful. We had quick and easy pick-up and drop-off, which made our last minute furniture swap less stressful. Thank you!
Chelsea K.
Rating:
5.0
Went above and beyond helping us with trailer tiwing lights! Thank you!
Jennifer A.
|
First Impressions
Rating:
5.0
Customer Service to awesome
ROSLYN N.
Rating:
5.0
Have done business with this location in past, fast, friendly service would highly recommend to others.
Clayton K.
Rating:
4.0
Customer did not leave a comment.
Alba C.
Rating:
5.0
Customer did not leave a comment.
Roberta D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralph M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAN T.
Rating:
5.0
Direct line for questions. And or a party extenssion.
Ramiro M.
Rating:
5.0
The owe of the place very very helpful and alway the lady that work very very sweet
Maylette B.
|
First Impressions
Rating:
5.0
Helpful, friendly staff.
David W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tafsirul A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
W Adam H.
|
First Impressions
Rating:
5.0
The Manager and the male behind the counter that assisted me were communicative prior to my arrival, when I arrived and during the time I was there. They were very attentive to my need, let me choose my space from a map he has highlighted prior to my arrival, I let him know what I needed and he pointed my to the best one available that met my needs. I had been stressing out about the move because I sold my house and promised to be out for the buyers by 8/31 but my escrow still have closed on my new home so I had been staying up until 2-3am the few days before the actual move day and was running behind schedule. They were very accommodating and changed the MI date from 8/31 to 9/1 and gave me a few hours grace period on the truck return. They put me at ease had that had a really positive impact on my move into storage. Sal the check in attendant was excellent as well. Over all I received excellent customer service above and beyond of what I was expecting given my past experiences. Thank you!
Eddie L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole L.
|
First Impressions
Rating:
5.0
Every crew member I encountered at the 9650 Camino Ruiz greeted me, were quick to answer my questions thoroughly, and had me all setup with everything I needed in no time.
John C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GARRETT K.
|
Online Move In
Rating:
4.0
The storage manager was professional but not friendly. I had the feeling that she was not happy we were there 15 minutes before office hours ended.
Dylann C.
|
First Impressions
Rating:
5.0
Well organized, and easy to book using just my phone. Good job.
Mohamed A.
|
First Impressions
Rating:
5.0
The store manager and Sarah were very helpful.
susana m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gerald M.
|
First Impressions
Rating:
5.0
Friendly staff no hidden fees awesome
ANTHONY C.
|
First Impressions
Rating:
5.0
Excellent customer service!!!!!
dwight t.
|
First Impressions
Rating:
2.0
staff and other are rude and in a rush to not help and reaolve issues