Customer Reviews for U-Haul Moving & Storage of Moline

878 reviews

5000 Avenue of the Cities   Moline, IL 61265

(309) 517-5981

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(309) 517-5981

5000 Avenue of the Cities
Moline, IL 61265

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had one broken piece but that was not Uhaul's fault

Nicole N. 
Rating:
5.0

We arrived to pickup our tow dolly at around 3 pm. The attendant noticed that the tie downs were frayed and would not send out the equipment in that condition. Although the process of getting them replaced was extremely tedious and took well over an hour the attendant persevered and got the straps replaced. The manager was very apologetic and offered us a discount to compensate us for our troubles.

Schuyler L. 
Rating:
5.0

It would be helpful if they pulled the truck and had it staged and ready instead of giving the customer keys and the customer has to go out and find the truck. Otherwise it was an excellent experience.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

jazzmin R. 
Rating:
4.0

3 days wasn't quite enough time to get the truck, load the truck, drive 7 hours, and unpack the truck.

ethan S. 
Rating:
3.0

Ready the equipment before customer check in. Performance of equipment is average.

Faizan S. 
Rating:
5.0

These guy's go above and beyond to make sure this is easy, and done right...my thanks to all the staff!!!

Daniel F.  |  Overall Experience 
Rating:
5.0

Excellent movers! Very courteous and helpful! Thank you for a super job!!

Mark T. 
Rating:
5.0

The front desk woman was very nice!

Jory M. 
Rating:
5.0

The customer service was absolutely outstanding!!! The easiest I've had. I really appriciate the service start to finish. Delivery of the u haul and equipment to drop off was outstanding as well

Laural H. 
Rating:
5.0

Customer Service was outstanding! I reserved my vehicle the day before and was in and out. I highly recommend this location.

YVONNE R. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Completely satisfied with the rental of a 6x12 foot easy load trailer. I needed a trailer to move a large mechanics toolbox; this trailer had a low floor, higher sides with a tubular top rail, numerous tie-down points and a nice ramp, perfect for my application! The rental experience was relatively painless and the pricing was fair.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Very accommodating, very willing to answer questions. I would definitely rent from this location in the future.

Mark L. 
Rating:
3.0

The driver door didn't fully latch, so it clunked around while driving and let in lots of cold air. The truck also visually didn't look great, but it did get the job done. Best part of my experience was the helpful staff.

Julia V. 
Rating:
5.0

The staff was excellent and friendly. Very helpful to explain things and didn’t talk down to me, as if they just wanted to do the business and run off to do other things.

Patricia Y.  |  First Impressions 
Rating:
5.0

the person that helped us was very nice and knew a lot about the rental. She was very helpful.

Andrew L. 
Rating:
5.0

Very friendly and helpful

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

debby P. 
Rating:
5.0

Thank you Rachel for stepping up !

Mike A. 
Rating:
5.0

Great people who worked hard to get us on the road.

Andrew F. 
Rating:
5.0

Ashley was very helpful.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Mikayla K. 
Rating:
5.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Wow. The staff here was excellent. I rented a 26' Uhaul truck and it was VERY clean and had clearly been wiped down or tidied up since the last renter. The customer service was top notch and the return process simple. The employee clearly explained insurances, additional options and equipment available, and add-ons too. They highlighted my paperwork and left no room for error. Best experience renting.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

Nick H. 
Rating:
5.0

Customer did not leave a comment.

Janice P. 
Rating:
5.0

Customer did not leave a comment.

QCA-MISTER F. 
Rating:
5.0

Awesome service

george K. 
Rating:
5.0

Very Friendy and even asked how are move went.

Tom W. 
Rating:
5.0

The truck was so clean, it was a great experience all around. The self check out of the truck was so simple and then there was an associate there to help us check the truck back in which was very nice after two days of moving!

ELIZABETH N. 
Rating:
4.0

The only problem that I had was the fuel gauge wasn't working properly on our truck. I put 19 miles on the truck and put $22.50 @ $3.49 per gallon back in it and the gauge never moved. I was told I had fuel credit coming back to me, but never received it.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

george K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Amazingly easy and convenient.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Gary I. 
Rating:
5.0

Customer did not leave a comment.

nancy Z. 
Rating:
5.0

Customer did not leave a comment.

Zabina B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V. 
Rating:
5.0

Hudson was a great rep and very helpful! Thanks

David F. 
Rating:
5.0

The only problem was that the automatic lights do not stay lit long enough if you are working in your unit, like, organizing, sorting, or looking for something. Then you have to leave your unit—in the dark—and walk the halls till the lights come back on. It’s a real safety problem!

Edward M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY K. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

The female employee who waited on me was exceptional. She was professional, very focused, wasted no time, and allowed me to complete the transaction much quicker than I have at other locations. She was very cheerful, had a bounce in her step and in general, a pleasure to work with. I have rented from numerous U-Haul locations in the past and while I have never had an issue with an employee, most are not energetic or focused on exceptional customer service. They do their job but that it is. This employee was a model for any business focused on providing high level service to its customers.

Guy S. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

I was totally satisfied!

JUDITH M. 
Rating:
5.0

The ladies working were extremely welcoming and helpful!

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Cindy J. 
Rating:
5.0

Customer did not leave a comment.

steve D. 
Rating:
2.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

ted J. 
Rating:
1.0

Extrordinarily unprofessional staff that demonstrate little to no ability to properly manage a facility of this type. I would also question a company that allows employees with questionable appearances that distract and suggest social compliance over competence.

Greggory P.  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff. Had to go there because Spruce Hills UHaul did not have the trailer when we were supposed to get it.

David S. 
Rating:
5.0

The wife duo that was running it made my day and made me want to buy and rent from this place anytime anyone I know needs to move

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Barbara s.  |  Overall Experience 
Rating:
5.0

All of the staff was extremely helpful and friendly.

Tracey G. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Fast friendly service and I had the truck in 5 min...thank you!!

KENDALL D. 
Rating:
5.0

All very fast,friendly and efficient. Thank you

JESSE E. 
Rating:
5.0

Customer did not leave a comment.

Traci M. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

Nothing. It was great!

Sherry Y. 
Rating:
5.0

I was told there was half a tank of gas, but there was only a quarter

Brennan J. 
Rating:
5.0

A very pleasant experience. Will be using again.

Adam D. 
Rating:
5.0

Great customer service and he was very impressed with the service

Ulondia J. 
Rating:
5.0

I pick up a trailer on average once a month. Small discount would be nice.

ANTHONY F. 
Rating:
1.0

Trailer mislabeled! Employee didn't even know the measurements of the trailer! Was supposed to be a 4x7 trailer opening for area but was 3x7…trailer was wider then 4 feet…not sure where they get 4x7?! Employee didn't even understand the labeling of the trailer! The insurance is a scam aswell!!! You have to take a tape measure to verify for yourself because everyone in the company is incompetent on knowing what they are renting out!!!

Royce A. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Alvino C.  |  Overall Experience 
Rating:
5.0

Your doing a great job

GREG M. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

The guy who checked me in when i came to pick up the truck was very professional, cordial, direct. He did a great job! Only issue was the card machine was not working well but once again hours demeanor smothered the interaction still!!

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Clean, safe, secure storage. Location is very convenient. Staff was helpful!

AMANDA N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bill S. 
Rating:
1.0

Fuel level was left at what it was upon pickup and yet I was charged. Always a scam.

Eyvette R. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Ileta S. 
Rating:
5.0

Customer did not leave a comment.

derek W. 
Rating:
5.0

Everything was top notch. Very easy to rent from. Everybody was super friendly. I would strongly recommend. Thanks for an easy transaction.

Bill S. 
Rating:
5.0

Customer service was great.

Eric C. 
Rating:
2.0

The general manager was not willing to honor the quote i was given for the car tow dolly i needed. And about 200 miles from my destination one of the ramp pins on the dolly broke off i was pulled over and i had to jimmy rig it to stay up so it made for a uncomfortable situation/feeling for the remainder of my move.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

donzell D. 
Rating:
5.0

More small box trucks available on weekends. Customer service very nice and helpful.

Annette J. 
Rating:
4.0

Very polite kids working at the counter.

Caleb L. 
Rating:
4.0

Furniture mats that I pre-ordered were wet upon opening.

Amber H. 
Rating:
5.0

They were great to work with!

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Bruce V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
4.0

Customer did not leave a comment.

Chad B. 
Rating:
4.0

Don't put a big key tag on the truck key because you can hit it with your leg and shut the engine off And if you're going down to 6% grade with a semi in front of you can give you a heart attack,

ricky P. 
Rating:
5.0

Truck was clean, but ran a little rough for the first 30 seconds. Customer service was nice and quick.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

rachael P. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

AMADOU D. 
Rating:
5.0

Rachael the manager did a great job in the whole process of reserving and pick up and dropping off of our equipment.

Richard O. 
Rating:
5.0

Will use again,

Edward H. 
Rating:
3.0

They were quick and got it returned without much of a hassle.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
3.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHARLYN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  Online Move In 
Rating:
5.0

Tyler was very professional and helpful and anytime I need a storage unit in the future I'll choose this facility. Thank you.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff k.  |  First Impressions 
Rating:
5.0

Staff was very helpful. Storage unit is perfect. Clean, secure, safe, climate controlled.

AMANDA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob R.  |  Overall Experience 
Rating:
5.0

Travon and Rachel were amazing. Very helpful

Sandra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKY R.  |  Overall Experience 
Rating:
5.0

Easy access facility. Everything top notch. Kelly and her staff are awesome. Would recommend using this facility for all your storage needs. Very secure. Never worried a minute about my possessions while stored there.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary N.  |  First Impressions 
Rating:
5.0

The staff was remarkably helpful, and it is greatly appreciated after a week of moving

DARIUS H.  |  First Impressions 
Rating:
4.0

I didn't have a disc block but I read that it was at the discretion of the U-Haul person to let me use my own lock as long as it fit the locker and I didn't have one of those discs locks but I did have a combination lock and they did let me use it but then I went back to retrieve my items and there was a red lock on my locker and they had locked me out of it and I wish they would have not done that since the okayed my lock in the first place. I was told that the person that had helped me before was not experienced.

Holly L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaymica H.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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