Kayla Buckley was extremely unhelpful and disrespectful. I would not order U-Boxes again just because of my recent experience with her. She did not answer my questions in a timely manner nor did she provide necessary solutions when the time came for my boxes to be delivered. The blame was tossed to various people that had no real power (unlike her).
Erin JCustomer Reviews for U-Haul Moving & Storage of Moline
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location has good people. We got a tow dolly with two bad tires. One blew and left us along the interstate for 90 minutes.
KYLE ZGood storage place. Staff is always helpful.
Joseph B | Overall ExperienceJob well done thank you for everything
Landa M | Overall ExperienceInformed attendant of our issue with the 6’ x 12’ trailer. He showed interest in the discussion and was agreeable and objective. Less than stellar equipment experience but great people on both ends of the project.
David PHonestly, the friendliest storage place I've ever been to. By ten fold.
Randall C | First ImpressionsGreat experience again. Friendly and helpful workers both in Moline and Lawrence. Fast service and great trailer
David CWe had a few adjustments, but my schedule was flexible. The team was super helpful and accommodating!
stefanie rThe general Manager Kayla was so kind and understanding, awesome customer service!!
Afi G | First ImpressionsSpeedometer did not work on vehicle so I had no idea how slow or fast I was going. The majority of time it said 80-85. I also had requested moving pads or throws and was told there would be about 6 in back of the truck and when I arrived to my destination there were none. Overall good experience.
Laurie W | First ImpressionsKayla is always friendly and willing to help out She represents the company with high standards
EDMUND PWas told a different drop off location. Had to drive nearly 20 miles out of my way. Drop off location less then 2 miles from my destination and had to go to 2 different locations before dropping trailer and no return paperwork given to me.
JAMES GGreat time here! Staff was very friendly and helpful!
Alexander E | Overall ExperienceEveryone was so nice & helpful
Heather Hthe trailer really needs to have a jack. trailer is way too heavy for it not to have a way to lift it on and off
LARRY CThe customer service was friendly & helpful, the truck clean! I would definitely recommend UHaul!
Dorene MGreat people!
FRANKLIN CRate kept increasing frequently. Place was good but very expensive. Office personnel were exceptional. Hope the increase in rents went to them!!
Joan B | Overall ExperienceThe Best of The Best staff EVER. Moline Avenue of the cities lication. You need anything they know their business. Helpful, Caring, Great experience from renting the truck to filling the storage. Great People. I xant say that enough.
DE A | First ImpressionsKayla is awesome!! :)
Myeisha B | Overall ExperienceThe woman helping me was very rude. She was also on her cell phone scrolling while I was waiting trying to finish up the payment. I asked questions, and she did not know the answers. She was very rude. If you work in customer service, you should know how to treat customers that are paying money to your business. I will not be returning
CHRISTA RI love how safe it feels
Linda G | First ImpressionsU-Haul employee Kayla your positive attitude and willingness to help truly turned what could have been a stressful moment into a great experience. I walked away feeling valued as a customer, all thanks to your kindness and professionalism! Thank you so much!
Tara FKayla and her staff are prompt and helpful. Thank you!
Don W | Overall ExperienceNot much..professional staff and pickup and return is made easy.
Gregory lGreat rental experience
DONALD BStaff was great n helpful
Ricky R | First ImpressionsAustin was great help in Moline
BARNEY GThis location made everything go so smoothly for me! Big shout out to Kayla Buckley, who was super friendly and very professional. I can't say enough good things about her or this site.
DONALD AAlready amazingly done
ANGEL BI have had issues the last 2 times I have rented from uhauls online services. The first time I used the pickup and go, upon locating my truck the top was ripped off from someone hitting a bridge how this was rented out is beyond me. Most recently I pickup and go with a appliance dolly rental. There was no appliance dolly in the truck and had to go inside where they did not have one either bir did any of the other stores in the area.
Zachary QExcellent service and personnel! Very helpful and friendly.
RODNEY Jit was a wonderful experience to be able to rent a U-Haul and a storage at the same time very very convenient! Customer service was great no problem answering any questions or going above and beyond with all the employees!
WENDI B | First ImpressionsThey are so friendly! This was the second time renting. I will be back at least two more times to rent.
MELISSA MI can't say enough about how convenient and reasonable it is to rent U-Haul trailer from this location. The pick up and return process is quick, even after hours. We rent a variety of trailers each year and the staff at this location is always courteous and helpful.
STEVEN EI honestly could not believe how friendly the staff was and how easy the process of renting a unit was. I will definitely recommend
Jennifer R | First ImpressionsPlease let them know that there will be a service charge in addition to the gas charge, upon returning the vehicle without servicing it.
ELVA FDefinitely will be back to rent again. Thank you so much for being so kind and patient with me.
MELISSA MRented a trailer. After 2 different trailers the lights on either trailer would not work so told since I'm staying local and my truck lights could been seen not an issue
EDMUND PAll good
Patricia HKayla was very helpful and got us on our way quickly. Both pick up and return went very smooth!
KIMBERLY BThe woman who helped me was very pleasant and helpful and professional
Bonnie GI always use this location when we use U-Haul!
JOHN LThey had staff working here that was from another store and couldn't login yo check us into our 2 rental units so waited over an hour gor him to contact someone to get login info for him to be able to login to check us into units and get a code to drive into the building to get our truck unloaded.
Connor WThe visors do not stay up very well.
TAMMY LMake sure the heater works when it's 24 degrees outside.
TYLER CVery Friendly
DANIEL MThe app sucks
Chris FThe manager was great. Thanks
LUCAS JYou charged me gas charge which the gas was NOT on 1/4 and I brought it back with the same gas amount I picked it up on. And I have a picture to prove it was low in the first place!!! Most definitely calling my bank tomorrow to remove that charge!!! Never coming to yall again .
TABETHIA LA friendly small business owner that I could really relate to!
DWIGHT SKayla was more than helpful and willing to go the extra mile with no questions. She really saved the day! She was willing to take calls from home even able to get an extra unit at a moment’s notice. She was a God send to say the very least!
Jaime W | First ImpressionsGood equipment and helpful staff
THOMAS GI was at 1/4 when I dropped off the truck and got charged 47 plus dollars to put gas in. To the same level that I was given the truck. That is BS. JUST SAYING. I SHOULD NOT HAVE BEEN CHARGED
FELICIA MSweet
THOMAS WTruck had two dash maintenance lights on with the initial start-up. Brake System and Engine!
Craig WThe truck was used by a smoker and smelt. The employee was rude. I asked where the truck was and which one, and he kept yelling at me to see the # on the top. I was saying what numbers? Truck was about 25 yards away. As he was yelling at me, on top, on top. And I’m repeating on top of what?
KATHLEEN HThe manager was incredibly rude! The assistant was pleasantly helpful and the rest of the employees seemed new and being trained. Need to replace manager if business wants to thrive!
chyna p | Overall ExperienceGreat place for storing belongings
Robert S | Overall ExperienceVery polite and friendly people who work there know their job
Sharon U | First ImpressionsAll of the employees are excellent 👍!
Susan J | Overall ExperienceEverything about this experience was amazing! The customer service was exemplary, the location spotless, the vehicle well maintained and ready to go. Highly recommend!
Paula DKayla was very informative and helpful. I was actually able to change the pick up time for much earlier than I had originally scheduled. I would absolutely use this location again.
DENNIS CHorrible. I gave them all of my information and my credit card. They promised me I could pick up a van at 10 PM on a Sunday night. I got an email confirmation about my reservation five days ahead of time. I verbally double checked with them again about the reservation three days ahead of time. I was promised “it’s easy, it’s simple, just follow a couple of steps“. I flew in from Oregon Sunday night, I got to the rental office at 10 PM, went through the steps many, many times and was rejected each time. I called the mobile/emergency department phone number and was put in touch with Mia (she was great.) I was told that the GM said the reservation was “unusual“ and stopped the rental. She suggested that I come back the next day. I spent the next 45 minutes on the phone with Mia, begging her to abide by the contract, talk to the GM, and release the van to me. Insanely ridiculous thing to have to do at 10 PM on a Sunday night in the middle of nowhere. When I returned the van I told the GM that what she did was “horrible“. She told me that “the van was supposed to go out to auction.“ What?! And, she “didn’t appreciate being woken up at 10 PM on Sunday night“.Unbelievable. Someone seriously needs to take a course in honesty and ethics. Maybe learn to make a phone call if you have a question regarding a rental? The rental was for 12 days and to be driven about 200 miles. I drive it to my farm in Hillsdale, Illinois and sleep in it. I did the exact same thing last year but I rented from the U-Haul location on 46th Ave. in Rock Island. Had no problem with that location. Absolutely horrible experience.
Stephen KEverything was fine.
PAMELA AAwesome service great price good trucks
GARY RVery nice service made my time really smooth
JEFFREY WThe Manager needs a raise. She is the nicest person I’ve came in contact for a while.
TODD VI've been dealing with the facilities after I was one of the Union Construction workers ...whom built them in the Midwest regions Many years ago
LAWANDA S | First ImpressionsWas not user friendly with the app! Spent an hour trying to figure/pay on the app. Back end of the truck was dirty and the lock to get the key was tough because of the cold
scott sMoline uhaul has always treated me good every time I've used them. Staff is great. Keep up the good work..
WILLIAM AManager Kayla was wonderful and super helpful! She explained how everything works and was kind enough to pull the truck up for me! She even helped with taking picture to upload before I left. Check in process was super easy. Employee was friendly! 5 star rating.
Mario SGreat facility, great staff and really great security for piece of mind.
Arturo M | Overall ExperienceStaff always friendly never had issues super easy safe and convienent! Wish all of them were like this location!
ASTRID S | Overall ExperienceLove the staff there
KEONNA D | Overall ExperienceVery good. Thank you
KEITH W | Overall ExperienceAny visit to the office the staff was so very kind and friendly. It was apparent they enjoy working for U-Haul.
Yvonne S | Overall ExperienceStaff is great except the manager he has a rude attitude
James K | Overall ExperienceMoving is stressful no matter the circumstances but every interaction with UHaul was smooth and easy. The facility was clean and secure. I had no doubt my belongings were safe while in the storage unit. I will use UHaul again for my storage and moving needs in the future.
Micaela K | Overall ExperienceMy experience was excellent! This was the cleanest storage facility that I’ve ever seen. The access was convenient and I liked the fact that they had carts available for customers.
Robert M | Overall ExperienceNos colocaron un candado en el almacenamiento por que el que teníamos no era el indicado para ellos aún así siendo de la misma tiempo el cuando y no nos explicaron eso el día que lo pusimos nos hicieron perder tiempo y plata
daniel a | First ImpressionsBest in town for sure.
Kyle L | First ImpressionsThe staff was supper friendly and helpful
kristine k | First ImpressionsI will tell everyone I know if they ever need storage to go through U-haul!
Michelle M | Overall ExperienceThank you for a clean, bug free facility that is secure, well lit with helpful staff and convenient hours & accessibility.
CHINETANA P | Overall ExperienceI HAVE USED THIS STORAGE FACILITY MANY TIMES VERY HELPFUL STAFF WILL DEFINITELY USE IT AGAIN
Lorie L | Overall ExperienceOur biggest issue was the inability to speak with the local office by phone! One keeps getting redirected to your call center and WILL NOT connect you to the actual staff where you have storage. This needs to be addressed ASAP.
Edward M | Overall ExperienceThe Avenue of the Cities U-Haul sets the standard for storage facilities. The Manager and employees truly care about the services they provide and the customers they support.
Brad B | Overall ExperienceThe unit numbers are not in order so I couldn’t find my unit.
Susanna K | Online Move InThanks for all your Help. Should be moving into the Unit soon. Love the Unit. Great Office Help and Assistance. LOVE YA.
Gail D | First ImpressionsGreat service, very helpful and friendly.
shawn W | Online Move InOnly one staff member appeared to know what they were doing… Two times we were promised and even received a confirmation on the last reservation and when we went to get it and pay for it, we were told it was not available… we currently have a unit there, but realized we needed a bigger unit and when we reserved it online it was not available when we got there… The general manager Caleb had a “sucks to be you attitude”… he is a horrible manager… He could’ve even acted like he cared, but he didn’t… If it wasn’t for the location and being in a controlled environment storage facility I would definitely go somewhere else… the one young man that did get us settled into the unit that we currently have was amazing… He answered each and every question we had… Very, very pleasant to work with… Caleb, the general manager needs to be demoted, and the young man that waited on us needs the general manager position… I do have a call in and I’m waiting and was told that it would be three business days before I get a call back to voice this concern… There was no compensation or even mention of it to try to take care of this situation
JEFFREY H | First ImpressionsSam was very nice and friendly and knowledgeable about booking.
Markedra C | First Impressions24hr access would be very convenient
STEPHON G | First ImpressionsGood job
Gregory B | First ImpressionsAs professional as the 2 sets of managers were items were stolen. Why was the whole (except 1 female replaced) ? Over the last few days I began to realize more items that were stolen. There are devices that can open the average lock in less than a minute. The only lock that can prevent the key picker key from working a double click lock. They are illigale In the US. Please tell what else is needed in order to settle this. All of these items were going to be used in my retirement.
terry f | Overall Experiencevery friendly staff. Explained everything very clearly.
Lisa H | First ImpressionsIt's was a great experience. Staff was wonderful. And friendly very personal. And when I moved my stuff I forgotva couple of items and they called to tell Me. I will go back to same location if ever need a truck or storage unit. 🥰
Christina V | Overall ExperienceSmooth as usual.
Jason H | First Impressionseveryone was great and the facility was clean as a whistle.
DANIEL B | First ImpressionsThe staff was very friendly and informed, would highly recommend.
Joseph S | Overall ExperienceAt this particular spot....the staff at the particular time ...I went into the store ...was beyond measured
LA W | First ImpressionsMy contract changed and my signature forged for new contract. People living in facility . Roaches and rats/mice. Temp control too low. Management rude and biased. Privacy is not adhered to from management.
Sonya S | Overall ExperienceThis site was used during my sister and her family recent move. We found the site and staff were professional and answered all our needs.
Luis P | Overall ExperienceAfter considering other storage units, I realized the U-haul security was the best. The staff at the Moline location were really helpful, intelligent and friendly. All of them were really great. Quality customer service is hard to find, especially with young people. I didn't find that with your employees. Terrific people!
BERYL W | Overall ExperienceThey were very polite and nice. The helped me with my question. And I definitely would rent from there again.
LAURIE T | Overall ExperienceExcellent facility with very friendly and helpful staff. The facility was always sparkling clean and with convenient hours. Thank you U-Haul of Moline 👍
carl b | Overall ExperienceSatisfied customer!
KENNETH W | Overall ExperienceFigure it out yall had me wait 30 min for a refund called 3 managers on the phone because your employee ( that you probably barley trained) clicked the wrong box for returning a lock made a very bad look as a” business “
Ivan W | Overall ExperienceThank you!
DARIUS H | Overall ExperienceThe staff at the Moline location are friendly, helpful people. Each time I've been to the front desk, no matter who was assisting me, I felt completely taken care of with kindness and courtesy. You must be a great company to work for with a healthy culture. When I thought a larger unit wouldn't be available for my move date, I went with another company. I was not comfortable with their security. By chance a large unit became available at U-haul and I was so relieved. Keep up the good work and I'll refer anyone looking for storage. Thank you!
BERYL W | First ImpressionsThe staff was wonderful and I will refer all my friends and family to do business here! Thank you for such a great experience!
kathy h | Overall ExperienceThe dude at the counter was the best customer service representative that I’ve ever encountered. God bless
Colton w | First ImpressionsThe staff are the best.
PERRY S | Overall ExperienceAssistance Manager was very nice and patient with all my questions.
Teresa C | First ImpressionsClean, friendly, professional
Luis P | First Impressions2 Months storage and truck rental. All went smooth. Thanks!
John D | Overall ExperienceAll the staff is extremely friendly and helpful. They go out of their way to make sure I was a satisfied customer!
carl b | First ImpressionsRachael DeBates was very friendly and helpful!
Elizabeth S | First ImpressionsTay from the Moline store helped me when I first got the storage unit and also today when I moved out. He was such a helpful man. He smiled and made me feel comfortable there. He most definitely deserves a raise and some kind of reward like employee of the month! Thank you Tay for making my experience a good one. I will tell everyone that needs a storage unit or a rental to go to your store. 5 star experience! ⭐️⭐️⭐️⭐️⭐️
SONYA W | Overall ExperienceThey were helpful thru everything
Maurice G | Overall ExperienceA little confusion and slow at check in but awesome otherwise. My supplies were put in truck for me even!
Penny W | First ImpressionsRachael was very helpful and kind
RICHARD D | First ImpressionsRachael went above and beyond to fix my mistake on size storage needed and did so after hours..much appreciate it!
Sonya S | First ImpressionsKayla explained everything to me and i had no questions after she was done.. great job!
Sonya S | First ImpressionsThe kid who took care of me was very professional and helpful, good spirit in the kid.
Jimmy A | First ImpressionsAll the staff, especially the manager and her sister were extremely accommodating and helped make an overall stressful situation much better! Thank you, Sarah
Sarah M | Overall ExperienceThe cute little blond General Manager was super cool fast and a pleasure to talk with I'd definitely recommend everyone in the QC Area in need of moving equipment or storage to not waste their time with anywhere else but with her n her crew she's on point with all the extra added help n details plus easy on the eyes 👀 too thanks Rachel Debates your helpfulness was amazing I will be using your location again for sure give me a call if ya have a reason too 💯
Dan F | First ImpressionsThese guy's go above and beyond to make sure this is easy, and done right...my thanks to all the staff!!!
Daniel F | Overall ExperienceThe staff was excellent and friendly. Very helpful to explain things and didn’t talk down to me, as if they just wanted to do the business and run off to do other things.
Patricia Y | First ImpressionsThe only problem was that the automatic lights do not stay lit long enough if you are working in your unit, like, organizing, sorting, or looking for something. Then you have to leave your unit—in the dark—and walk the halls till the lights come back on. It’s a real safety problem!
Edward M | Overall ExperienceExtrordinarily unprofessional staff that demonstrate little to no ability to properly manage a facility of this type. I would also question a company that allows employees with questionable appearances that distract and suggest social compliance over competence.
Greggory P | Overall ExperienceClean, safe, secure storage. Location is very convenient. Staff was helpful!
AMANDA N | Overall ExperienceTyler was very professional and helpful and anytime I need a storage unit in the future I'll choose this facility. Thank you.
James M | First ImpressionsStaff was very helpful. Storage unit is perfect. Clean, secure, safe, climate controlled.
AMANDA N | First ImpressionsTravon and Rachel were amazing. Very helpful
Sandra M | First ImpressionsEasy access facility. Everything top notch. Kelly and her staff are awesome. Would recommend using this facility for all your storage needs. Very secure. Never worried a minute about my possessions while stored there.
ROBERT S | Overall ExperienceThe staff was remarkably helpful, and it is greatly appreciated after a week of moving
DARIUS H | First ImpressionsI didn't have a disc block but I read that it was at the discretion of the U-Haul person to let me use my own lock as long as it fit the locker and I didn't have one of those discs locks but I did have a combination lock and they did let me use it but then I went back to retrieve my items and there was a red lock on my locker and they had locked me out of it and I wish they would have not done that since the okayed my lock in the first place. I was told that the person that had helped me before was not experienced.
Holly L | Overall Experience