This was one of the most frustrating storage experiences I've ever had. It felt like every time we solved one problem, another one appeared. Moving is stressful enough without constantly running into preventable issues. Problems we experienced: - We couldn't check in when we arrived because the computer system wasn't working. There appeared to be only one employee trying to run the entire facility by himself. - One of the storage units we had been assigned was already occupied. Because of that, we ran out of room and couldn't finish unloading our truck. - Because of this, we now have to make another trip back to unload when we were supposed to be going back to our old house (hours away) to finish our house for closing. - We weren't given a lock for one of our units, even after informing the employee, so I had to stop what I was doing, leave the facility, and buy one myself. - The alarm was repeatedly going off throughout our time there, and no one ever responded. That did not give me much confidence that security issues would actually be addressed if something happened. - There were only three standard moving carts available for everyone using the facility, which meant multiple families had to wait and take turns moving a single cartload at a time. - Two of the doors were out of service, forcing everyone to use one entrance and creating an unnecessary bottleneck during an already difficult move. By the end of the day, what should have been a straightforward move took far longer than it should have because of one issue after another. The only positive part of the experience was the employee working that day. He was kind, professional, and clearly doing everything he could despite being put in an impossible situation. My frustration is with the condition and operation of the facility, not with him.
DENNON D | First ImpressionsSelf Storage Units in Moline, IL, 61265
U-Haul Moving & Storage of Moline
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$54.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $54.95 Per Month
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $74.95 Per Month
Drive Up Storage
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Medium
10' x 10' x 9'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$114.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $114.95 Per Month
-
Large
10' x 20' x 9'4 Bedroom Home or larger
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$219.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $219.95 Per Month
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I have NEVER had a better experience .... and I have used U+Haul more than 50 ... yes 50 years. I used them throughout the United States as a service member and as civilian. U-Haul has kept pace with changing technologies WITHOUT loosing its CUSTOMER SERVICE ... especially this one in Moline, IL
DANIEL B | Overall ExperienceWe got a storage that was too small the lady advised us of good deals but not the right storage space we needed a 5x7 or 5x10 instead of a 5x5 so we had to stack a lot of s*** upwards either way the price was good and they gave us a free month so peace to U-Haul and we're happy with our service amen
John F | First ImpressionsExcellent!
MICHAEL A | Overall ExperienceThe staff are good listeners and they select the appropriate rental equipment to match the customer’s needs. The manager’s motto is: EASY PEASY LEMON SQUEASY
Cindy A | First ImpressionsAll the staff was great. Ni problems. Climate controlled. Great price. Ill br back when need again
Jesse R | Overall ExperienceGreat customer service and top drawer storage areas.
sue b | Overall ExperienceOnly complaint U-Haul storage needs to start pro rating when storage not used the whole month I had to pay in full to get my stuff out I think that’s poor customer services it’s not showing there best interest for the customers thank you
FONDA L | Overall ExperienceGreat service! Would definitely recommend Moline U-Haul!
Michele M | Overall Experience