My experience there was great! Kayla, the manager, was very professional & her assistant was, too!!
GREGORY B | First ImpressionsSelf Storage Units in Moline, IL, 61265
U-Haul Moving & Storage of Moline
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- 4.5 Average Customer Rating
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I forget her name but she is the GM there, she was amazing. Super friendly, and full of info!
Taylor L | Online Move InGreat service and great customer service
Jorge G | First ImpressionsGreat experience and helpful people. I highly recommend
Marc P | First ImpressionsVery friendly, professional, courteous, ansswered all my questions. clean and would definitely recommend!
jean s | First ImpressionsNow, I cannot say enough about the good things the way they treated me! The U-HAUL service was excellent and you should be proud of each and everyone of them.,. They take their work seriously but with dignity. That being said I have the upmost respect for each of them! I felt like my family!
Judy O | Overall ExperienceVery satisfied with Uhaul storage, and would reccomend them highly.
Tom C | Overall ExperienceAttempted to charge me for an additional month AFTER move out
Tamia B | Overall ExperienceThis was one of the most frustrating storage experiences I've ever had. It felt like every time we solved one problem, another one appeared. Moving is stressful enough without constantly running into preventable issues. Problems we experienced: - We couldn't check in when we arrived because the computer system wasn't working. There appeared to be only one employee trying to run the entire facility by himself. - One of the storage units we had been assigned was already occupied. Because of that, we ran out of room and couldn't finish unloading our truck. - Because of this, we now have to make another trip back to unload when we were supposed to be going back to our old house (hours away) to finish our house for closing. - We weren't given a lock for one of our units, even after informing the employee, so I had to stop what I was doing, leave the facility, and buy one myself. - The alarm was repeatedly going off throughout our time there, and no one ever responded. That did not give me much confidence that security issues would actually be addressed if something happened. - There were only three standard moving carts available for everyone using the facility, which meant multiple families had to wait and take turns moving a single cartload at a time. - Two of the doors were out of service, forcing everyone to use one entrance and creating an unnecessary bottleneck during an already difficult move. By the end of the day, what should have been a straightforward move took far longer than it should have because of one issue after another. The only positive part of the experience was the employee working that day. He was kind, professional, and clearly doing everything he could despite being put in an impossible situation. My frustration is with the condition and operation of the facility, not with him.
DENNON D | First ImpressionsI have NEVER had a better experience .... and I have used U+Haul more than 50 ... yes 50 years. I used them throughout the United States as a service member and as civilian. U-Haul has kept pace with changing technologies WITHOUT loosing its CUSTOMER SERVICE ... especially this one in Moline, IL
DANIEL B | Overall ExperienceWe got a storage that was too small the lady advised us of good deals but not the right storage space we needed a 5x7 or 5x10 instead of a 5x5 so we had to stack a lot of s*** upwards either way the price was good and they gave us a free month so peace to U-Haul and we're happy with our service amen
John F | First ImpressionsExcellent!
MICHAEL A | Overall Experience