The two employees that assisted me were helpful and friendly.Christine A.
Customer Reviews for U-Haul Moving & Storage of Mooresville
Mooresville, NC 28117
(Exit 36 off of I77)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Directional/brake Lights on trailer didn't work. Didn't find out till I was pulled over for it.Anthony S.
Customer did not leave a comment.Willaim W.
Customer did not leave a comment.Ramin B.
All are good Costumer service xoxoJohan G.
Customer did not leave a comment.David B.
Only one employee working and he was overwhelmed. Took a full hour to rent a tow dolly.Gary D.
The person who helped me with the rental in the morning was great - very friendly and helpful. The person who checked me out in the evening was quite the oppositeChris C.
Customer did not leave a comment.Janet P.
Customer did not leave a comment.Tyler P.
Customer did not leave a comment.BENJAMIN H.
Great experience - awesome customer serviceCurtis M.
The TEAM at this location is Great to work with and very good at their job. The only thing I would like to see is a little more room at the driveway entrance. Thanks Mark LMark L.
The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.Michael G. | First Impressions
Customer did not leave a comment.Gregory O.
Your rental policy is more relevant than the questions you ask.. because of your greed, I would never rent a piece of equipment from you again. Two weeks ago I rented a 6x12 trailer for $60.00, one way. This week it wAs quoted at $658.00, one way, but $90.00 if I returned it to my rental location! POOR BUSINESS! Michael PenmanMichael P.
Customer did not leave a comment.DAN S. | Overall Experience
Did not like hauling around a handtruck and blanket I did not want taking up My rented space NOT RIGHT.Angela W.
Customer did not leave a comment.Rebecca B.
Staff was amazing and friendly. Made sure I was connected correctly.Joel S.
Customer did not leave a comment.Georgieanna S.
Quick and painless!phillip F.
Customer did not leave a comment.Gregory R.
Awesome staff, made me comfortable and were very helpful.Charles J. | First Impressions
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Ian C.
Customer did not leave a comment.Theodore L.
Customer did not leave a comment.WENDELL B.
Keep the employees you have at this location. They were very busy with rents and returns both early in the morning when I picked up my truck and also when I did my return mid afternoon. Even though it was so very busy they were very helpful and customer oriented and patient. There was a man who was very argumentative about a trailer. They were so kind and patient with him and finally got him the trailer he wanted even though he hadn't made a reservation even though he was really acting like a jerk (which is what the man even called himself with his behavior). The gentleman that works there told the guy that his lights weren't working so the lights on the tailor wouldn't work so he needed get his lights fixed first. Luckily there is a place right next door that he took his vehicle to so he could get his lights fixed. Also I had to wait for a Lift driver to come pick me up that the app said wouldn't happen for 25 minutes. One of the young ladies working there could see I was really tired and was leaning on these moving kit boxes...so she offered to get me a chair. Being a senior citizen with knee, hip, and back issues I accepted her offer. I was thankful for the opportunity to be off my feet for the only time since 7:00 in the morning except for when I was in the truck I rented and I returned my truck around 2:00. I can't say enough good things about the Plaza Rd Mooresville employees. Out going, friendly, knowledgeable about all the trucks, equipment, and products. I just felt it is time someone say . the good things instead of what is wrong. They do a great job. I will be rent I ng from that store again.Gail R.
Customer did not leave a comment.CHRISTOPHER R.
After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.gordon e. | Online Move In
Great people who help you get what you need done with out the stressDominique H.
Only ONE individual was working and taking care of the whole business. Was 6-7th in line and waited over 45min to pick up my online reservation that was already paid for and ID pictures provided. A problem with the business, not the worker. He did the best he could with situation. Felt sorry for him.Joseph S.
Great serviceEli F.
Customer did not leave a comment.Juan M.
Great group of people at this location!Pete C.
Customer did not leave a comment.Cameron B.
Customer did not leave a comment.Pascal K.
Customer did not leave a comment.Thomas V.
Great service. Very helpful!Stephen P.
Customer did not leave a comment.PAUL P.
The tire covers were not bolted down on the tow hitch we rented. When we started driving on the highway they were flying up and flapping in the wind. We bunge corded them down. When we returned the tow trailer the lady said, â€œthey weren't like that when I rented this.â€ Yes they were! She rented us a dud! We even took pictures of the tire covers at 10 am right after we had left the uhaul place and we have the pics. The lady never got around to looking at the pics and says she's going to charge us for the tire covers.Grace B.
Customer did not leave a comment.Sarah R.
I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.Kenneth C. | First Impressions
Customer did not leave a comment.Glenn M.
Arrived at the location after hours and the online drop off system was easy to manage. The facility had security cameras outside and that made the drop off even easier and safe.TIMOTHY G.
The gentleman who helped me with our needs was terrific. He's an asset to your organization as he went above and beyond to help. This was made more poignant as this was not originally the location I'd planned to go to -- the initial bungling by the Huntersville store set off a huge headache and he helped rectify it.Walter W.
The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.Josh S. | Overall Experience
Customer did not leave a comment.Allison H.
Customer did not leave a comment.James J.
Unable to return the truck through the mobile device after hours.Sean G.
Great first time experience.david D.
Customer did not leave a comment.ROBERT N. | Overall Experience
Staff was extremely helpful.Martin S. | First Impressions
Customer did not leave a comment.Courtney A.
site was some times very busy with uhaul business and the entrence is where they ckin vans?Gregory F. | Overall Experience
Customer did not leave a comment.Melissa K.
Customer did not leave a comment.Theodore S.
Customer did not leave a comment.Becki B. | First Impressions
I I applaud the repair of a slow leak of a tire. Reported and repair was done, quickly and no other problems on the rest of travels.Thomas M.
I have used that location 3 times in the last 2 months and they have always been great! No issues!!Robert C.
Customer did not leave a comment.FREDERICK M.
Improve the parking situationDan H.
Customer did not leave a comment.Natalia U.
Very good service and equipment (cargo van). Convenient and reasonably priced. I would use again and recommend to others.Steven R.
Customer did not leave a comment.Randall B.
When dropping it off over night you should make it when you can put a code so the truck can be placed in there instead of outside the gate I spent 1 hour calling customer service to figure out where to drop it offKatherine S.
Smooth check in and drop offBonnie F.
Customer did not leave a comment.David W.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.BRIAN P.
Just wish your truck rate was lower (maybe half would be better). Excellent service! You guys are the best!!!john M.
When I showed up, the they said the van stunk, pulled up a different one, was perfect. When I returned a half day early, I checked out after hours. Then I got an email that they charged me a weeleky rental and not 3 days per the original contract. I called 3 times and no one ever picked up. I sent an email to the GM and have not heard back. Bait and switchAlexander C.
Primary complaint was that original reservation at different location. Got to that location and they did not have any trailers. They did take initiative to contact Traffic department to tell me where I could get trailer for my reservation. Would have been nice to get that ahead of timeNorman M.
Customer did not leave a comment.JONATHAN D.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.Timothy B.
This location has a very tight parking lot. Definitely not laid out good for trucks and trailers.Louie E.
Managenent is extremely awesomeGregory S.
busy and professionalJohn R.
Uhaul is a rip off, they tell you $10 for 12 blankets... that's $10 a day, same bs with the dolly $7, that's $7 a day. Done with these people!Gary K.
Customer did not leave a comment.Derrick M.
Instructions for returning rental after hours wasn't provided even though I was set up for the 24/7 service. Had to call after hours # to request assistance.BRANDY G.
My paperwork was not right tried to charge me for miles I didn't do thank goodness I took pictures before I got in and left when I picked it up.. then they said it was fixed then charged me anyways really not happyEdward F.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.LaToya S.
Customer did not leave a comment.JOSEPH A.
Customer did not leave a comment.Seiichiro H.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.Ericka H.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.JAMES B.
When I called to make the reservation , I was on hold for a very long time. I did the online check-in and paid for the rental online. When we went to pick up the truck, the lady was not very knowledgeable, she tried to charge us for a totally different amount, she was confused (even though I had a copy of my paid receipt with a confirmation number on it), and then she finally figured it out - was not a good experience.Andrei W.
Customer did not leave a comment.Christopher S.
i had to rechedule my move. Once I learned how to "Edit" the move, everything else was perfect. Customer service at this location was excellent, tooWILLIAM M.
Customer did not leave a comment.Julia B.
Customer did not leave a comment.Russell V. | First Impressions
Customer did not leave a comment.ALAN R.
I could not check my equipment due to a system crash as I was told. The employee didn't even come out of the fence to look at the vehicle while I was there. I work in computers so I understand system outages, but I don't understand an employee not taking the time to ensure a customer that everything is going to be ok.Jeffrey M.
Customer did not leave a comment.Cathy W.
Customer did not leave a comment.Russell V.
Customer did not leave a comment.Alan R.
Customer did not leave a comment.LAURIE R.
I drive the vehicle 17 total miles and decided not to refill the gas, expecting a charge for just a couple of gallons. I was assed a charge of $22 (5.5 gallons) - that is absolutely absurd, that means your truck gets 3 miles gallon?Eric D.
I was not able to get a location when I returned the uhaul and was charged 20.00. I took pictures of everything and they have cameras to see when I dropped the key. Not so easy to return after hours.Kristie G.
I walked in and the young lady stated she was new and was very nice and I ask where to leave the unit she said right there on the side of the building. No problem my husband unhooked it and pulled in past the gate she opened upon entering the gate there was another women my husband said where exactly would she like him to leave it and she sternly and rudly tells my husband "All the way in the back where it belongs!" We don't work there and she had my husband pull it all the way to the back lot by himself. Completely unacceptable we would not have unhooked it if we had known how far it needed to go. Even the new young lady was shocked at how she spoke to and treated my husband.Tiffany T.
Workers are low quality and not customer service friendly. Act like they don't care.Anthony B.
I put no because they were closed, and can not rateClifford H.
Nothing, great servicePete C.
Customer did not leave a comment.Andrea I. | First Impressions
Customer did not leave a comment.DORIENNE A. | Overall Experience
Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.JOSEPH M. | Overall Experience
I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'BrienKevin O. | First Impressions
The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.Laura Y. | Overall Experience
Joey Is the best.michelle b. | Overall Experience
Customer did not leave a comment.Courtney S. | Overall Experience
Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.Griffin I. | First Impressions
Customer did not leave a comment.Jerilyn F. | Overall Experience
Customer did not leave a comment.Christine H. | Overall Experience
Customer did not leave a comment.Jeffrey D. | Overall Experience
I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.STEPHEN W. | First Impressions
Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 👍🏼👍🏼👍🏼👍🏼👍🏼Ladonna S. | Overall Experience
Customer did not leave a comment.Angela J. | Overall Experience
The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!Holly H. | Overall Experience
There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y’all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.Jasmine H. | Overall Experience
Customer did not leave a comment.Caroline W. | Overall Experience
Awsome staff and facility!John S. | Overall Experience
My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn’t workingNicole S. | Overall Experience
Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.Donna C. | Overall Experience
Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.Scott K. | Overall Experience
Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.SABRINA S. | Overall Experience
Customer did not leave a comment.Pam M. | Overall Experience
I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!jill s. | First Impressions
Given an access card for the gate that did not work.david g. | Overall Experience
Customer did not leave a comment.Mason R. | First Impressions
Customer did not leave a comment.Eugene L. | Overall Experience
Montana is an awesome asset. You should be proud.Jerry A. | Overall Experience
Very nice and accommodating personnelMark B. | First Impressions
Customer did not leave a comment.ERIN M. | Overall Experience
All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.JOHN E. | Overall Experience
Customer did not leave a comment.John B. | First Impressions
Customer did not leave a comment.PHILIP L. | Overall Experience
Customer did not leave a comment.Nicholas M. | First Impressions
Customer did not leave a comment.AGNETA M. | Overall Experience
Customer did not leave a comment.Lilrena P. | Overall Experience
I appreciate the excellent facility - very well maintained and clean - and the helpful management and staff. My experience was positive +++ MarkMark G. | Overall Experience
I was only a few days after my monthly payment when I terminated my storage and you Uhaul will not does not pro rate or give you any of your money back so I paid for additional month and didn't even use it !!!Steven T. | Overall Experience
Renting with this facility was a breeze. Staff was always friendly and available when we needed help. They do a great job maintaining this large storage facility. I would definitely rent here again in the future if needed.Vanessa P. | Overall Experience
Helpful and friendly staff. Clean and secure storage area. Would definitely recommend to others.Vanessa P. | First Impressions
My experience was great and had no problems for the two years that my stuff was stored here. My only downfall about my experience was the payment I paid, I do believe it is priced a little steep especially when I was using it for a long term use.Austin C. | Overall Experience
DeclineTHOMAS M. | Overall Experience
Thanks to the team for excellent service.Mark G. | First Impressions
Great experience!Donald L. | Overall Experience
Extremely courteous and helpful staff.Jerry S. | Overall Experience
GoodJohn A. | Overall Experience
The lady was very kind and very helpful... enjoyed doing business at this facilityJohn C. | First Impressions
Upon moving out I had some boxes of mine that got wet and it had an awful smell. My things were ruined and stunk.Tarina D. | Overall Experience
Clean units. Staff was friendly but not terribly helpful. No room for my ubox to be del there for 3 mo & ended up making other arrangements. Also unable to upgrade to lgr unit 2 days after rent pd.Debra K. | Overall Experience
The staff were very knowledgable and friendly. Even in spite of what could have been a difficult customer(ahead of me in line) they maintained a positive disposition and helpful customer-oriented attTiffany C. | Overall Experience
Great place.CAROLYN G. | Overall Experience
Very accommodating, knowledgeable people who were able to answer all of our questions. The price is unbearable.thomas w. | First Impressions
You were there when needed and very friendlyJohn E. | First Impressions
AwesomeChristian G. | First Impressions
Very satisfied and all went smoothlyDaniel E. | First Impressions
Give your staff a raiseWarren M. | Overall Experience
The only issue was that a few moths were in lockerrobert l. | Overall Experience
Everyone was so nice and helpful! 20 stars if I could!!!Courtney S. | Overall Experience
Smooth, quick reservation. Very knowledgeable and helpful.Donald L. | First Impressions
This is a great storage unit facility. I’ve had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.Sherry M. | Overall Experience
Real nice place with friendly staff.Donald S. | Overall Experience
Could not find my reservation, took forever to check my truck back in!Connie W. | First Impressions
Terrible staff. Management is non responsive and difficult. Staff is slow and rude most times. Management caused me to pay a late fee and have not been refunded.John Y. | Overall Experience
Staff unprofessional. Cancelled a storage bin the same day & was not allowed to a return their lock after staff member cut open the package. It took over a week to get a refund. PC Training is needed!David J. | Overall Experience
Very nice lady, Customer Service was awesome.Hope C. | First Impressions
Clean, card access for gate entry. Convenient carts for use on premises.Paul M. | Overall Experience
The storage rep was very nice and extremely helpful.todd s. | First Impressions
Could not have been treated better. A+ANDREW G. | First Impressions
I received fantastic and friendly service from every member of the staff!Zach W. | Overall Experience
Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.LYN J. | First Impressions
Having relocated from Florida to North Carolina, we had to depend on uhaul to make our transition less stressful. Marshall, Eddie and Montana treated us like family. Amazing. Thank you for everything!Christopher S. | Overall Experience
The service was always consistent by all staff members. I would recommend this storage location to my colleagues.Job M. | Overall Experience
Thanks for the good service.Jack B. | First Impressions
-It took 45 minutes before I was able to be assisted and only 2 people were ahead of me. -My reservation was given away the day of, so I had to push my move back a whole day Customer Service was BADKanise T. | First Impressions
Great customer service.Michael M. | First Impressions
Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.james p. | First Impressions
The staff that was there was helpful however they seemed a little short staffed as they weren't able to get us all of our boxesSamantha S. | Overall Experience
Front desk staff were very nice and helpful.Tessa M. | First Impressions
No complaints here, friendly staff and facility was clean.LYNNA G. | Overall Experience
Montana excellent customer service and they all get it done there efficiently.Tom L. | First Impressions
Thank you!VICKI G. | Overall Experience
They did a great job! The employees were always friendly and willing to help. I was at this facility for over a year and would highly recommend! Thanks to everyone especially Montana!kathi T. | Overall Experience
Thank you for the professional service and wonderful customer service shown during my rental.Rosaline E. | Overall Experience
Montana and her staff were friendly, accommodating, helpful, patient and respectful. I couldn’t have had a better experience during a very stressful move from Florida during Christmas. Thank you allAlexis O. | Overall Experience
.Tom L. | Overall Experience
Staff was friendly and helpful.Deborah W. | Overall Experience
Facility was clean. The staff was professional and courtesy.Cheryl H. | Overall Experience
Great service!Anglea S. | Overall Experience
Move out date is incorrect. I moved out on dec12 before noon. Your staff was informed and did not follow through.... Manager contacted and all issues appear to be resolvedGene R. | Overall Experience
Jody and Montana were great! They were both super accommodating and helpful and made the transition in and out of the storage unit very smooth.Ashlee L. | Overall Experience
The staff a bad situation into a very good experience. I really appreciate what Montana (the store manager) did for me. Thank you Montana.Jack B. | Overall Experience
clean and good accessMichael M. | Overall Experience
😀Wendy A. | Overall Experience
Did need the 10x18 storage after all. Staff couldn’t have been nicer.Carolyn G. | Reservation
Everybody was always great.Brendan E. | Overall Experience
Management should have at least two people in the office during peek times. The staff was always busy and I had to wait on several occasions because there was only one person working.Rodney C. | Overall Experience
Very nice facility and great staffjason C. | Overall Experience
Great experience.gary s. | Overall Experience
Thank you, Jody for providing excellent customer service. Your follow up call to give me an update on your repair to my storage unit door and securing my contents was very much appreciated.Laurie R. | Reservation
My entire experience from online reservation to moving in to the unit was exceptional. This storage facility is superb in utility and personnel.Thomas W. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!