Customer Reviews for U-Haul Moving & Storage of Mooresville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mooresville

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Drake V. on

Rating:

FINE personable experience !!!

Takilla C. on

Rating:

The customer service wasnt the best. the guy wasnt vert friend.

Joy C. on

Rating:

Customer did not leave a comment.

Richard E. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Nothing

Leslie P. on

Rating:

Customer did not leave a comment.

Timothy P. on

Rating:

The woman who checked in my equipment was courteous and it went smooth and quick

John M. on

Rating:

Friendly professional personnel at this location

Michael G. on

Rating:

The guys running this place have the system down to a science. Great teamwork to get you in and on the road quickly!

John A. on

Rating:

Good

Eddie L. on

Rating:

Just keep doing what you’re doing. I’ve rented from the Mooresville facility many times and always got the same great customer service. I will continue to rent from this facility.

Michael K. on

Rating:

Staff and service was awesome

Jeffrey L. on

Rating:

Customer did not leave a comment.

Theresa S. on

Rating:

Very nice and professional. I would recommend to others.

Rhona G. on

Rating:

Everything was well- maintained, professional and went without a hitch.

Jody P. on

Rating:

Customer did not leave a comment.

Cindy P. on

Rating:

Customer did not leave a comment.

Sara W. on

Rating:

Both Marshall and Joey were excellent and made our rental experience flawless!

Tracy D. on

Rating:

Customer did not leave a comment.

John F. on

Rating:

Only issue was truck was only 3/4 full which caused me to overfill the truck upon return!

Zane H. on

Rating:

Multiple issues. First, I reserved the trailer at one location weeks in advance and ended up having to pick it up at a different location, four miles further away. I had checked in online to make the process quicker and paid in full. When i arrived at pickup point, I had to check-in all over again. Once check-in was complete they asked me how I was going to pay. When I told them I had already paid in full online, they showed me their computer screen that said I hadn't and wanted me to pay a second time. I insisted I had already paid in full and it wasn't until I produced a receipt, after texting my wife to get it, that the supervisor then went to a different site on his computer and found the payment had in fact been paid, to which he did offer an apology. It seems the supervisor was upset with a prior customer, which seeming carried over to my conservation with him. Both the prior customer and the supervisor were exchanging unpleasantries with each other, to the point where I thought there was going to be a fist fight. Once the supervisor got me checked in, he was great with me throughout the remainder of the process.

John S. on

Rating:

Customer did not leave a comment.

Steven F. on

Rating:

Montana was awesome and timely!

Angela J. on

Rating:

Customer did not leave a comment.

Scott K. on

Rating:

There was a long line to pick up rentals at 9am. It would help to have a third employee to assist with check ins.

Rachel L. on

Rating:

Nice as experienced. What seemed an error in all that took place seemed to have turned out to be Bob Ross type "happy little mistake". Thank you. Let's hope the finality of services in 30 days will prove UHaul in Mooresville, NC has restored my full trust in storage facility security.

Brad H. on

Rating:

Customer did not leave a comment.

JEFF P. on

Rating:

Customer did not leave a comment.

Blake C. on

Rating:

Customer did not leave a comment.

Paul L. on

Rating:

Customer did not leave a comment.

Phillip T. on

Rating:

Customer did not leave a comment.

Jessica M. on

Rating:

Customer did not leave a comment.

Scott M. on

Rating:

Nothing

Donald S. on

Rating:

Jody really helped us get set-up. During the safety inspection we noticed the trailer running lights were not on. Jody suspected a blown fuse on my truck and went to work locating the correct fuse box and correct fuse. It was in a difficult location requiring removal of panels and getting twisted up on the floor of the vehicle, needing a flashlight, etc. He spent 15 minutes or so getting my vehicle squared away and I really appreciate that professionalism and commitment to get the job done. Jody is a really good guy, smart, and resourceful and has a very positive attitude. Your selection of trailers, hours of operation, convenient location for me, and price were all factors in renting from U-Haul. Happy New Year! Donnie

John C. on

Rating:

The lady was very kind and very helpful... enjoyed doing business at this facility

Harold T. on

Rating:

Customer did not leave a comment.

Stephanie Delois M. on

Rating:

Called the Mooresville location Sunday 12/22 @ 4:23 to secure rental. Received confirmation (Ref # 83333530) for truck. The phone associate told me that they close at 5pm. I told him I was on my way and I was in Statesville (13 miles away). He asked me to be there at 4:45pm and I told him id do my best. I’m on my way, at 4:48 I was still about 5 minutes away. I called back and told the phone specialist that I was 5 minutes away and asked whether it was ok or if I needed to reschedule because I didn’t want anyone waiting on me. The phone tech told me that it was fine that I come on in and that my truck was ready. (At that moment, I thought I was talking to the associate at the Mooresville uhaul location since he told me my truck was ready). I got there maybe 2 or 3 minutes before 5pm, the store was open. I jumped out of the car, was right at the door, dropped something out of my purse, quickly picked it up, was right at the door and the associate pushed a button and closed the door right in my face. I was calm, he was defensive and irrational. I tried to explain to him that I called and was told that the truck was ready. (as I previously stated, I thought the associate on the phone was the same as the one at the store.) All he kept saying was “we’re closed”. We’re talking through the glass door and again im trying to explain that I’d called and was told that the truck was ready. He finally walked over to the opening in the door where I could actually hear his voice and again told me that they were closed. I was able to again explain to him that I’d talked to someone and booked the truck and called them and let them know that I’d be there just before 5pm. He finally heard me and flippantly said that I had spoken to someone in corporate and that they were different from this location. Well since I was calling a Mooresville number, I figured the person I was speaking to was in that office. I was wrong. He finally said that he would get the truck but I’d have to go online and check in. I told him thank you. He brought the truck around and told me to go online to sign in and get instructions on getting the key. I honestly didn’t have a problem with that because they closed at 5. He walked back into the store and disappeared temporarily. The truck was for my sister so i went online and completed my check in but didn’t get a lock code. At 5:16, I called the same # that I called for the booking, and was disconnected. I called at 5:19 was disconnected. Called at 5:20 and was on hold for about 20 minutes. The associate walked me through getting the code. I have to say that uhaul phone support was amazing! They were so polite and helpful and patient with me and I appreciate it. Even with the code, we couldn’t get into the lock. So I called back at 6:08 was disconnected, I called the 1.833 #, was on hold for another 20 or 30 minutes. At this point, we had been in the uhaul parking lot for over an hour. There were 2 associa

JOY C. on

Rating:

Customer did not leave a comment.

greg T. on

Rating:

Customer did not leave a comment.

Manuel Q. on

Rating:

Customer did not leave a comment.

Tarina D. on

Rating:

Upon moving out I had some boxes of mine that got wet and it had an awful smell. My things were ruined and stunk.

Steven A. on

Rating:

Customer did not leave a comment.

MICHAEL C. on

Rating:

Customer did not leave a comment.

Gregory D. on

Rating:

Absolutely professional and courteous.

Christopher M. on

Rating:

Customer did not leave a comment.

Bruce J. on

Rating:

Customer did not leave a comment.

Barry C. on

Rating:

Customer did not leave a comment.

Rachel L. on

Rating:

Overall the procedures went along so professionally and smoothly. Though accommodating another person involved in the move, help offered and weather changes or conditions necessitated my having to make several changes in the rental equipment. UHaul truly surprised me in the manner with which each UHaul agent helped to the finality of returns and checkout. Courtesy and professional handling of requests. Proficient and swift flow of business from start to finish. My sincerest appreciation and gratitude for reaffirming my trust in UHaul as a customer. Sincerely, Rachel

Louis B. on

Rating:

Customer did not leave a comment.

Shawn H. on

Rating:

The guys at the place were great. However, my truck stalled on me causing me to have to use more time and gas. Also, I had to leave the truck running and was afraid to cut it off, causing me to spend more on gas. I would like to be compensation. Even when I checked the truck in, the guy reported he also noticed the stalling issue. Please call me 937-470-6044

Kristin M. on

Rating:

Customer did not leave a comment.

Andy J. on

Rating:

Everything went very well. I can't think of anything to improve. Thanks!

John L. on

Rating:

Customer did not leave a comment.

Michelle H. on

Rating:

This location is very busy but the clerks do a good job keeping everything going. They are constantly hustling to keep things flowing. Leadership should look into hiring more people to provide these guys some support. I’ve used the service several times and it is always good service. I just feel sorry for the workers as they seem to have too many spinning plates.

Crystal N. on

Rating:

Not a thing. You guys are awesome

Warren K. on

Rating:

Customer did not leave a comment.

Jon L. on

Rating:

Customer did not leave a comment.

Jeff F. on

Rating:

I have been renting here for 7 years. I encountered my 4th different employee today while turning in. They are always friendly, efficient, and helpful. I really appreciate those things and my hat is off to the owner/manager(s). Great operation.

Thomas F. on

Rating:

Customer did not leave a comment.

Toby W. on

Rating:

Customer did not leave a comment.

robert B. on

Rating:

Customer did not leave a comment.

Daniel W. on

Rating:

Customer did not leave a comment.

John B. on

Rating:

Customer service superior

Ivan R. on

Rating:

Customer did not leave a comment.

Debra K. on

Rating:

Clean units. Staff was friendly but not terribly helpful. No room for my ubox to be del there for 3 mo & ended up making other arrangements. Also unable to upgrade to lgr unit 2 days after rent pd.

Mack M. on

Rating:

Customer did not leave a comment.

Antony V. on

Rating:

Drove 30min to Wait for an hour and to be given a broken trailer.

Charles K. on

Rating:

I like the online vehicle check out system. Your pictures are not very high quality.

Jeffrey S. on

Rating:

Excellent and fast customer service

William J. on

Rating:

Customer did not leave a comment.

Karl G. on

Rating:

Customer did not leave a comment.

MICHAEL S. on

Rating:

Nothing

WESLEY W. on

Rating:

Price quoted was not the same price upon pickup. I had no choice but to go with it because I needed to get my move done. It went from $88 to $110

Rebecca M. on

Rating:

Have someone know what they're doing. I called customer service to let them know I was stuck in traffic, it took me over an hour to get there, when normally it takes about 10 minutes. They told me it shouldn't be an issue, and the place would take care of it so I wasn't charged for another day. The guy that waited on me told me that he only worked part time and couldn't do anything, he could only do what his phone showed them. Since I was forced to pay for it,he tried to do a promise note,so I could pay it later. I'm disabled and on a fixed income, I only had about $150 left in my account, so now I have nothing and about $100 in the negative. I was going to just keep the van and dolly, but he went ahead and closed my account before I asked him to. I'm very upset and displeased how this was handled. If I don't get a refund including my overdraft fees, I will never rent anything from Uhaul again. I've only rented from here and I'm talking about at least six times if not more. Please get this issue resolved

William M. on

Rating:

Train personnel

Tiffany C. on

Rating:

The staff were very knowledgable and friendly. Even in spite of what could have been a difficult customer(ahead of me in line) they maintained a positive disposition and helpful customer-oriented att

Danielle D. on

Rating:

Customer did not leave a comment.

Saichandra L. on

Rating:

Smoking smell in driving cabin

Edward S. on

Rating:

The process for returning vehicles/equipment after hours is lame. I spent 30 minutes in a dark parking lot in the pouring rain to return a truck. I took my own photos when I dropped the vehicle and trailer (separate location which I had to drive back to to share my location) but then had to retake them. The service is nice to have but process is lame. I left mad and wet feeling like I did not want to rent from UHaul again in the future. None of this is a reflection on the location. The staff was friendly and courteous and the store was clean and well stocked.

karen S. on

Rating:

Customer did not leave a comment.

Gerald S. on

Rating:

Customer did not leave a comment.

Joy C. on

Rating:

Great service.

Eduardo C. on

Rating:

Customer did not leave a comment.

Keith E. on

Rating:

Customer did not leave a comment.

Jesse R. on

Rating:

Both people that helped us were friendly and efficient.

LINDA H. on

Rating:

No Changes needed. Top notch care from staff

John B. on

Rating:

Customer did not leave a comment.

Ronald B. on

Rating:

Customer did not leave a comment.

Nicholas R. on

Rating:

Customer did not leave a comment.

Brittany T. on

Rating:

Customer did not leave a comment.

Andrew S. on

Rating:

Reserved location and text confirmation location were 2 different locations. Went to reserved address first, woman was useless and totally unhelpful, she didn't even try to help! The man at texted location was great! Very helpful and informative.

Ronnie S. on

Rating:

Very good

Mark F. on

Rating:

Car trailer had two good tires and two bad tires, bald no tread. For a 1000 mile trip I was discouraged. But we made it.

John B. on

Rating:

Staff were friendly and easy to deal with.

Thomas H. on

Rating:

Fine service, both in Rochester, NY and in Mooresville, NC. All staff members were very helpful.

kim M. on

Rating:

Customer did not leave a comment.

Ralph M. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Friendly and helpful staff

JOHN A. on

Rating:

Customer did not leave a comment.

CAROLYN G. on

Rating:

Great place.

Terik W. on

Rating:

Customer service

Brad D. on

Rating:

Create more space to maneuver trucks and trailers. Too many buildings not enough space for what you do, rent medium size equipment.

Travis F. on

Rating:

Horrible customer service. Say one thing and charge another. I will be sure to do a blast email to 150k people in my local network to never use this facility!

Steven S. on

Rating:

Customer did not leave a comment.

Nelson E. on

Rating:

Customer service here is always great! The two guys in here always work hard and fast for their customers!

Brian H. on

Rating:

Excellent service!!!

thomas w. on

Rating:

Very accommodating, knowledgeable people who were able to answer all of our questions. The price is unbearable.

John E. on

Rating:

You were there when needed and very friendly

Christian G. on

Rating:

Awesome

Daniel E. on

Rating:

Very satisfied and all went smoothly

Warren M. on

Rating:

Give your staff a raise

robert l. on

Rating:

The only issue was that a few moths were in locker

Courtney S. on

Rating:

Everyone was so nice and helpful! 20 stars if I could!!!

Donald L. on

Rating:

Smooth, quick reservation. Very knowledgeable and helpful.

Sherry M. on

Rating:

This is a great storage unit facility. I’ve had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.

Donald S. on

Rating:

Real nice place with friendly staff.

Connie W. on

Rating:

Could not find my reservation, took forever to check my truck back in!

John Y. on

Rating:

Terrible staff. Management is non responsive and difficult. Staff is slow and rude most times. Management caused me to pay a late fee and have not been refunded.

David J. on

Rating:

Staff unprofessional. Cancelled a storage bin the same day & was not allowed to a return their lock after staff member cut open the package. It took over a week to get a refund. PC Training is needed!

Hope C. on

Rating:

Very nice lady, Customer Service was awesome.

Paul M. on

Rating:

Clean, card access for gate entry. Convenient carts for use on premises.

todd s. on

Rating:

The storage rep was very nice and extremely helpful.

ANDREW G. on

Rating:

Could not have been treated better. A+

Zach W. on

Rating:

I received fantastic and friendly service from every member of the staff!

LYN J. on

Rating:

Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.

Christopher S. on

Rating:

Having relocated from Florida to North Carolina, we had to depend on uhaul to make our transition less stressful. Marshall, Eddie and Montana treated us like family. Amazing. Thank you for everything!

Job M. on

Rating:

The service was always consistent by all staff members. I would recommend this storage location to my colleagues.

Jack B. on

Rating:

Thanks for the good service.

Kanise T. on

Rating:

-It took 45 minutes before I was able to be assisted and only 2 people were ahead of me. -My reservation was given away the day of, so I had to push my move back a whole day Customer Service was BAD

Michael M. on

Rating:

Great customer service.

james p. on

Rating:

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

Samantha S. on

Rating:

The staff that was there was helpful however they seemed a little short staffed as they weren't able to get us all of our boxes

Tessa M. on

Rating:

Front desk staff were very nice and helpful.

LYNNA G. on

Rating:

No complaints here, friendly staff and facility was clean.

Tom L. on

Rating:

Montana excellent customer service and they all get it done there efficiently.

VICKI G. on

Rating:

Thank you!

kathi T. on

Rating:

They did a great job! The employees were always friendly and willing to help. I was at this facility for over a year and would highly recommend! Thanks to everyone especially Montana!

Rosaline E. on

Rating:

Thank you for the professional service and wonderful customer service shown during my rental.

Alexis O. on

Rating:

Montana and her staff were friendly, accommodating, helpful, patient and respectful. I couldn’t have had a better experience during a very stressful move from Florida during Christmas. Thank you all

Tom L. on

Rating:

.

Deborah W. on

Rating:

Staff was friendly and helpful.

Cheryl H. on

Rating:

Facility was clean. The staff was professional and courtesy.

Anglea S. on

Rating:

Great service!

Gene R. on

Rating:

Move out date is incorrect. I moved out on dec12 before noon. Your staff was informed and did not follow through.... Manager contacted and all issues appear to be resolved

Ashlee L. on

Rating:

Jody and Montana were great! They were both super accommodating and helpful and made the transition in and out of the storage unit very smooth.

Jack B. on

Rating:

The staff a bad situation into a very good experience. I really appreciate what Montana (the store manager) did for me. Thank you Montana.

Michael M. on

Rating:

clean and good access

Wendy A. on

Rating:

😀

Carolyn G. on

Rating:

Did need the 10x18 storage after all. Staff couldn’t have been nicer.

Brendan E. on

Rating:

Everybody was always great.

Rodney C. on

Rating:

Management should have at least two people in the office during peek times. The staff was always busy and I had to wait on several occasions because there was only one person working.

jason C. on

Rating:

Very nice facility and great staff

gary s. on

Rating:

Great experience.

Tawanna T. on

Rating:

I didn’t like the fact that I had to pay for an entire month when I only needed it for 12 days

Laurie R. on

Rating:

Thank you, Jody for providing excellent customer service. Your follow up call to give me an update on your repair to my storage unit door and securing my contents was very much appreciated.

Thomas W. on

Rating:

My entire experience from online reservation to moving in to the unit was exceptional. This storage facility is superb in utility and personnel.

Tommy H. on

Rating:

Great staff

BEN M. on

Rating:

Staff was excellent and great to work with.

Daniel R. on

Rating:

Everything was great!

Daniel R. on

Rating:

Very easy to work with, had everything ready to go!

cathy f. on

Rating:

2 different times our pods were not ready for pick up .. staff overbworked... has to help with pod loading and spent 2 hours of our day when it should have been a quick process

Daniel H. on

Rating:

Couldn't have been happier.

Heather C. on

Rating:

The staff is very friendly and helpful, they just need some help. The wait in line can be long. I also found the parking situation too be quite challenging. Overall, excellent experience.

lisa l. on

Rating:

Staff very friendly, professional, and helpful. I would definitely use this facility again.

Matthew F. on

Rating:

Staff was very helpful.

John V. on

Rating:

Staff members always top notch.

KATHY D. on

Rating:

I was amazed at the cleanliness of my storage unit. When I cleaned out my belongings it still was bug free and the temperature kept my things in great condition. Very nice staff.

Manuel R. on

Rating:

Very good.staff

Kim E. on

Rating:

You should prorate months. I lucked up and found a place to move to 4 days after paying my rent and moved all my things out in a few days. I kept the lock on because I paid in full with no refund.