Customer did not leave a comment.Maryah B.
Customer Reviews for U-Haul Moving & Storage of Mooresville
Mooresville, NC 28117
(Exit 36 off of I77)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The links to sign in by phone did not work well. I wound up needing the associates at the desk to check me in to rent the truck I had reserved and paid for.Elizabeth T.
Staff is always friendly and helpful. I've rented from this location many times and am extremely happy with their service Amy WAmy W.
Customer did not leave a comment.Keith M.
Very disappointed in no refund. I brought the truck back a day early to be told no refund on one way rentals. Poor form, If I kept it an extra day you certainly would charge me for itALVIN M.
Great customer service!!ðŸ¤—GERALYN D.
Customer did not leave a comment.TERESA V. | First Impressions
Customer did not leave a comment.Jason P. | Overall Experience
Customer did not leave a comment.Genine R. | First Impressions
Very small parking area but not much of a way to fix thatJeffrey F.
Add more staff.MICHAEL H.
Customer did not leave a comment.BRANDI H.
The truck was very dirty and had bottles on the floor, I had to go to a gas station to clean the side mirrors and windshield because they were so dirty. They listed the truck as having been at 1/2 tank but it only had 3/4 tank then I was charged for more miles then I drove,I have starting and finish pics of the dash to prove. Not happy at all about this.MICHAEL N.
Customer did not leave a comment.Louis N.
VERY HELPFUL AND FRIENDLYRobert H. | Overall Experience
Everything was well.Herbert M.
Customer did not leave a comment.JULIE D.
The service was quick and fast in and out awesomeðŸ‘Alvin G.
Customer did not leave a comment.DARRELL P.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.CATHLEEN M.
Customer did not leave a comment.Kendell P.
People themselves were great. Trailer I was supposed to get was not there so had to take a different one and wait for it to be switched in system. Gate was worn and so loud that I had to tie down strap it so it would stop sounding like it was going to shake apart. Not the employees fault on either issue but it did take time to correct. I use this location each time and will again.ROBERT D.
Was upset about the air conditioner not working so Please make sure that the air conditioner works because it was hot that day and we were miserable driving in it. Everythshould have worked. But Alicia at the desk was wonderful thank you.CASSANDRA H.
Service rep was on point! Very friendly - knowledgable and helpful!STEPHEN G.
Customer did not leave a comment.Shannon K.
Customer did not leave a comment.MORGAN R.
Wonderful owners! Look forward to working with them again in the newer future!Amilcar M. | First Impressions
Customer did not leave a comment.TONY G.
Customer did not leave a comment.Janet T.
Customer did not leave a comment.Martha P.
The employees were great and it was a great experience.MELVIN B.
Customer did not leave a comment.WILLIAM B.
Not enough customer parking spaceRamin B.
Staff was friendly and very helpful in helping me resolve any issues I had! Excellent customer service!MONEE C.
Great serviceSridhar B.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.JOHN R.
The staff is awesome!Chris T.
They told me I would get 25 extra miles because my reservation was moved to them from Denver. I was charged the full mileage.Blake L.
Customer did not leave a comment.Luke P.
Friendly, helpful and gave good packing tape advice!Kathy M.
Customer did not leave a comment.Adrienne G. | First Impressions
Customer did not leave a comment.Roopnarine S. | Overall Experience
This location is always short of attendants. was a horrible experience returning my truck. when we rented vehicle no one walked around truck to check for damage or notify us that we should do that. I would not recommend this location to my worst enemyKerry M.
Reseve a Discount 100 free mile! that make me a value customer on next truck renter.... ThanksDEREK M.
I rented both a storage unit and a truck this past weekend. Kyle helped me both items. He was amazing! Despite the store being packed with people on Saturday, he was patient and helpful with me. I had a reservation but changed to smaller truck and larger storage unit which required him to make a lot of adjustments on his end. He even offered to show me the unit so I would know exactly how big it was. I can't say enough good things about him. Moving is a very stressful experience and he made it so much easier. Thank you Kyle! Tami WenzlTamara W.
Customer service was great! My trailer was ready when I got there and all I had to do to return it was drop it in the same spot! A++BRANDON R.
Customer did not leave a comment.JACK F.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Jimmy H.
I rent here regularly and it is always good. Alecia was excellent today.Jeff F.
Overall it was a good experience, I got what I needed done. What I suggest is that your employees wear masks (even without a mask mandate) and if the hours of operation changed to indicate that on the website and the facility. It said it opened for 7am but it's really 8am.Kim O.
Understaffed, so long wait time. However, the man working the office (Brandon, or Michael, I believe?) did an EXCELLENT job carrying the weight of what was put on him. Many customers where there checking in and out while I was there, and he needed more help. But, since the democrats keep giving our country away, and part of that plan being that they keep people asleep and lazy at home sucking off their government checks, I know it's hard to find help. Hard to compete with that kind of money! (Really, folks need Jesus, but that's a totally different commentary...)Daniel T.
Customer did not leave a comment.James D.
Great customer service.Willie J.
Customer did not leave a comment.CARLOS N.
Customer did not leave a comment.SCOTT B.
Truck was better than expected. Drove well. However, the driver side window crank kept falling off. Not great, but still a great vehicle.JENNIFER H.
Customer did not leave a comment.Dawn A. | Overall Experience
Customer did not leave a comment.MARK K.
The first unit they rented is was actually occupied then the next unit was not the size they said it was so we just canceled it and left.Julianne E. | First Impressions
Customer did not leave a comment.BRYAN R.
Customer did not leave a comment.Jennifer R.
Great customer service always!TARA W.
Great representative but the parking lot is too small - unsafe to turn in there especially with a piece of equipment Someone is going to get hitMichael R.
confusing when returning equipment, gate closed, when you pull in and block parking lot and traffic in/out of storage units, no signs on what to do and no one watching to open gate.SEAN G.
Customer did not leave a comment.PEDRO R.
Customer did not leave a comment.Jontrell F.
Great staffJOHN M.
Customer did not leave a comment.Tara W.
Customer did not leave a comment.Sherry A.
The truck worked fine for my local move. It did seem to have a mechanical issue with the engine revving when braking or slowing down. The passenger door seal fell out after opening the door. Other than that everything was fine.ROBERT P.
Customer did not leave a comment.MISTY C.
Stop promising 1st month free and then be charge when you get their with no option also would like to talk with a supervisor asapROOPNARINE S.
Truck nicely clean ,front and back ,So far good customer service, The counter man did a great job early morning ,also the woman at the end of the day when return it !!!! excellent work !!!!Herbert V.
Outstanding customer service!! Very busy location but they are always nice and helpful.ANA H.
Customer did not leave a comment.Steven U.
The lady that runs the place was super helpful and friendly. She made renting the trailer a breeze! Kudos to her for a job very well done!Elizabeth H.
Customer did not leave a comment.Daniel D. | Overall Experience
I was shocked to learn that I had to drive 72 miles to pick up the truck after I reserved it a couple of weeks in advance and expected to pick it up in my hometown. When I arrived, the contract information did not match the contract agreement prior to Uhaul changing the pick up location. The person at the Mooresville location was very nice but could not respond to my issues. The contract was eventually corrected but not after several calls and long waits. Ellie and Teresa, the two people who made the contract right, were very understanding and efficient. But it took several calls to finally get to them.JOHN S.
Not enough parkingDAVID W.
My only issues are with UHaul not clearly informing you that they have no clue as to where you will be able to pick up your rental. Your preferred location is just to find out what part of town you are in. Youay have to drive between 30 min to 1.5 hours to pick up the rental, but you will not know this until the night before. This is not the location I put in as where I wanted to pick up the equipment. This is not a negative mark against this location, however, the person who assisted me was not sympathetic, but was dismissive of my frustration. Now that I know how UHaul operates online, I will likely seek out other rentals prior to UHaul in the future.Billy B.
Customer did not leave a comment.EDWARD O.
I had storage with Public storage also, my experience with Uhaul was much better. ThanksJeff P. | Overall Experience
Customer did not leave a comment.Joel F.
Parking is a problemMary S.
No improvements required, the service was great and the truck was vey good.David S.
Excelente customer service at this location. Very nice and helpful.Ana H.
Very easy to rent online; unit was very clean! Highly recommend!Christine B. | Online Move In
Customer did not leave a comment.VAN C.
Customer service at this location needs improvement i constantly would call no one would answer I got lucky 1 time and the young lady had such a bad attitude was not being understanding to the van I had in my possession for over 2wks because my work van was still in the shop. She did not or even try to give me a solution she gave me the store manager phone number to call and talk to her on her off day. Nonetheless I called, text, left voicemail and of course till the day not even a courtesy response from the store manager Brandy.Riketta U.
Customer did not leave a comment.JOHNM B.
Great service. In and out fastGEOFFREY C.
Your associate made the process so easy. From check-on to check-out. She really impressed me. She provides excellent customer service!!!EUGENE K.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Hershel C.
Customer did not leave a comment.Bryan J.
Have used U-haul at the Mooresville location for the last 5 years. Always good service and quick.Mark H.
Customer did not leave a comment.jason W.
Nothing to addJason R.
The line to pick up was 30 minutes. The staff, though polite, seemed overwhelmed.Emilio D.
Customer did not leave a comment.Monty C.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Charlotte F.
The two times I have been to this location the employees are grumpy.SHANNON M.
Desk rep courteous and helpfulMary S.
Make vehicle return speedierHerbert M.
Customer did not leave a comment.Ronnie G.
Terrible. I waited almost 45 minutes to pick up my truck. I was on time for my rental. There were two people in front of me in line. This delayed my move significantly.Alif D.
My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.Corrinna F. | Overall Experience
It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn’t bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!Herman G. | Overall Experience
If you're going to say lock box, put one out there. Not a tiny slot hidden in the corner of an unlit door. The key was about 10 seconds from getting yard sale'd over the fence. Get it together with these clowns on the phone.Kevin L.
Customer did not leave a comment.Kristina Jo T. | First Impressions
Customer did not leave a comment.Rebecca T. | Overall Experience
Customer did not leave a comment.KIMBERLY B. | Overall Experience
Customer did not leave a comment.Larry S. | Overall Experience
Customer did not leave a comment.Robert S. | First Impressions
Customer did not leave a comment.Marc A. | Online Move In
When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.Angelo G. | First Impressions
Customer did not leave a comment.MYRA N. | First Impressions
I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,Rodolfo M. | Overall Experience
The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.Susan D. | Overall Experience
The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.Michael G. | First Impressions
Customer did not leave a comment.DAN S. | Overall Experience
Awesome staff, made me comfortable and were very helpful.Charles J. | First Impressions
After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.gordon e. | Online Move In
I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.Kenneth C. | First Impressions
The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.Josh S. | Overall Experience
Customer did not leave a comment.ROBERT N. | Overall Experience
Staff was extremely helpful.Martin S. | First Impressions
site was some times very busy with uhaul business and the entrence is where they ckin vans?Gregory F. | Overall Experience
Customer did not leave a comment.Becki B. | First Impressions
Customer did not leave a comment.Russell V. | First Impressions
Customer did not leave a comment.Andrea I. | First Impressions
Customer did not leave a comment.DORIENNE A. | Overall Experience
Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.JOSEPH M. | Overall Experience
I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'BrienKevin O. | First Impressions
The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.Laura Y. | Overall Experience
Joey Is the best.michelle b. | Overall Experience
Customer did not leave a comment.Courtney S. | Overall Experience
Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.Griffin I. | First Impressions
Customer did not leave a comment.Jerilyn F. | Overall Experience
Customer did not leave a comment.Christine H. | Overall Experience
Customer did not leave a comment.Jeffrey D. | Overall Experience
I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.STEPHEN W. | First Impressions
Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 👍🏼👍🏼👍🏼👍🏼👍🏼Ladonna S. | Overall Experience
I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!jill s. | First Impressions
Very nice and accommodating personnelMark B. | First Impressions
Customer did not leave a comment.John B. | First Impressions
The lady was very kind and very helpful... enjoyed doing business at this facilityJohn C. | First Impressions
You were there when needed and very friendlyJohn E. | First Impressions
AwesomeChristian G. | First Impressions
Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.james p. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!