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Melissa M.Customer Reviews for U-Haul Moving & Storage of Morningside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Enable ability to provide credit for returning equipment early. Comment I received was since I pre paid I couldn't get a credit. That doesn't make sense.
Michael W.Love the olace
Lynette S. | First ImpressionsStaff was pleasant , helpful, and effective.
Robert H.Staff was incredibly nice and thoughtful
Kaden V.The staff was awesome. So nice and so helpful.
Maribeth W. | Overall ExperienceI was told at this location my total bill would go from about $200 to $140 if I changed my drop off location and the money would be refunded onto my card within 3-5 business days. That didn't happen. Instead, $100 extra got charged to my card. When I called this location to try to get this figured out they basically said “oopsy nothing we can do but we can file a complaint.â€
Sarah B.We had a good experience. Equipment worked fine, staff was helpful.
LISA B.Helpful, friendly, and I appreciate the extra effort provided by the staff here.
Jill J.You're automatic phone answering system just plain stinks. I phoned a few times to your hub which is selected by my internet connection, and each time I received a recording then my waiting time was 1 hour. If you had a computer programmer ("System Analyst") not an IT person designing this for you, you would have many many more customers. Where I work for 42 years, we did everything possible to answer the phones. If you don't answer the phone you're insulting the potential and present customers. I hope somebody tells the owners about this system.
james p. | Overall ExperienceThis was the absolute worse experience with uhaul tht I've ever had. I made reservations on 07/23 for move date of 08/01. Along with the 26' uhaul I also reserved an appliance dolly. I had to drive 44 miles out of my way to pick up the truck, not sure why it wouldn't be made to be available in the town I was in and asked for? This wasn't a last minute notice, then I'm charged for those extra miles gas wise. Not acceptable. The $27.50 charged for gas is the amount used to have to go out of my way. Also I had to pay $130 for an appliance dolly because conviently there were none available. Again reservation stated this was needed. Don't offer services you can't make good on. I will be calling cooperate office to have this matter discussed.
Heather R.The staff was friendly and super helpful, and the storage facility was very clean.
amy S.I was given the incorrect time for the pickup of the truck by the lady over the phone. This caused the cancellation of the truck and forced me to scramble and get a different truck for the next day.
Christian H.Very easy in and put process and dropping off was even better!! This is the second time I've used this location and I would use them again!
lori R.The guy that helped us was rude and didn't even offer to get the truck or take us across the lot to the truck
James M.I made a reservation online. The U-haul wasn't ready when I got there to pick it up. Hen the employee told me I would have to return it 3 hours sooner than I had requested.
Michelle J.So easy to use and great staff
Tanya W. | First ImpressionsOur reservation was cancelled without a call, they called regarding this an hour late and the employees phone is “set to the wrong time zone†we didn't get the truck for as long as we originally booked and when we did get one we were told we had 24 hrs then received a text saying it was ALREADY past due (prior to when we even left the shop) literally everything the UHAUL employees did they did wrong. The man who checked us in was also extremely condescending even tho his phone was set wrong and he called us late. Will NOT be going through this service again, 0/10.
Emily T.The storage unit I had reserved 10x15x10 was not available. I was asked to take the 10x10x10. I wanted to get the bigger unit as it was for 2 people and we have a lot of furniture and belongings. I am not sure if all our belongings will fit in the now smaller unit.
Shraddha S. | First ImpressionsNeed bathroom fixed
Angela J. | Overall ExperienceDidn't know the Uhaul didn't come with a ramp and when I called back they were overbooked so I couldn't even exchange for one and didn't get a receipt stating y I was charge $50 more than my quote…if I had the receipt I could atleast see y
April D.N/a
Matthew H.The rep that helped me check in was very nice and helpful. She gave me great tips and had everything ready for me. She even let me test drive the truck in the parking lot. Great help!
Gretta K.Renting can be so expensive
Jaelyn H.Great experience. Staff was friendly, quick and thorough. Rented there several times - can't say enough good about them.
Terry D.The place was clean and staff was helpful
Bruce S. | Overall ExperienceI am happy that I was able yo call and hold the truck for another day
Billie C.Outstanding service by all the staff.
Gary D.Staff is wonderful - very friendly & knowledgeable
Timothy M. | First ImpressionsAc was having issues working. Wasn't cooling
Blake M.Odometer reading was off by 50 miles, couldn't get it fixed. Couldn't upload photos on app. Associates x 2, neither knowledgeable or helpful. Very frustrating.
Chris W.Good
Tony E.The only thing I would recommend is letting more people know that you have motorcycle trailers. It was kind of hard to find on the website unless you went deeper into the rental process. I had rented one trailer and then canceled it because I found out that you had a motorcycle trailer.
Joseph C.Staff was very friendly and helpful!
Robert H. | First ImpressionsJust. Stay the same
mike N.The only reason I didn't rate the experience at an excellent is because they forgot to give us our moving blankets we ordered and we had to go back and get them. Easy mistake and we should of caught it ourselves but otherwise they were awesome. Especially since they saved us because we had reserved our trailer on line at a another location, in St Leon Indiana, which was horrible. We had to wait about 15 minutes to be helped because the gentleman was helping another couple with their trailer, but that couple ended up walking out without the trailer because the sales gentleman couldn't figure out how to get the information off the computer, then didn't have the adapter for the lights, which the couple was told that they did have that adapter available. So when the sales person got to us, we gave him our confirmation information. He said he didn't know if he could reach that trailer or be able to get it out. Then he said he didn't even know if that trailer was working. So we all walked out to where the trailer was stored, which was behind a tow truck, it would of been hard to get out if they didn't move the tow truck. Of course the worker didn't know if he had the keys to move the tow truck. Then we looked at the trailer and the worker said sorry you can't use that trailer, it is missing a chain. Thank you McGalliard Muncie Uhaul for saving our day.
ed H.?
Philip B.keep doing what you are doing
Curtis D.Great equipment & people
Stephen S.The only downside was that I was told there was gas in the vehicle (like there usually is) and it needs to be brought back with the same amount. I have driven uhal several times and know the gas gage tends to be a bit wonky. So I drove about a block and a half and the gas guard was buried on E… so they got it returned with alot more fuel then I left the lot with. We also used the self storage facility. Was east and super clean. Although an alarm (really high pitched) goes off literally every time you walk through..
Summer B. | First ImpressionsTires blew out on me and almost killed me and other on the road. I told the rep that the tires needed to be switched before we got on the road and he insisted they were fine. Wasn't the case.
Robert W.Self service instructions were a little bit confusing but I don't contribute that to this particular location. Staff is very friendly and fast on their feet. No issues and my van was clean :)
Jacob H.The folks at the location were extremely helpful and friendly. The truck was clean but the front end was worn smooth out. Made it a little hard to keep on the road when fully loaded.
gregory J.troubles with pickup in New Castle
Rebecca J I.I was nervous about driving such a large truck and in response Sarah took the time to walk me around the truck to inspect, showed me the instruments and controls in the cab, and even helped adjust the mirrors. Everything went very smooth. I had no issues with the truck, return, payment, etc. Thanx for making the rental a great experience!
Sheri Y.Nice experience!
CHARLES W.The online and in-store registration agents were efficient and knowledgeable. Quick and easy exit and return of the trailer.
MIKE G.Nothing that I can think of at the moment. Everyone I interacted with was knowledgeable, helpful, and friendly
Danette F.Maybe u should add in contract once a month or something you and owner can evaluate the storage to make sure no roaches etc are in they units
Tony Y.Nothing
Jeffery O.The only issue was the unit we were originally assigned was not available. We found one real close to the back door but that was out of the range we could be transferred to. Not a huge problem for us but it would have been more convenient for Mom although we don’t think she will access without us.
DIRK S. | First ImpressionsThis is my third visit here in 2 weeks. Very professional service.
Robert H.I truly appreciate the staff. They were very informative & extremely helpful. I will definitely come back again!
Jayes L.I did look inside the trailer before leaving and thought I saw a little dirt inside. It was not enough to complain about. When I arrived at my destination to pick up a new couch that small amount of dirt inside the trailer was actually a film of grease and oil. Someone had hauled barrels of something, And it had not been cleaned. I had to slide the new couch through that goop to complete the pickup. The feet of the couch had to be cleaned before placing it in my home. Very dissappointed.
Larry R.There was nothing you can improve I had greatest assistance by Sarah and all the other employees it was a great experience
Debbie B.Excellent service,store manager is awesome all the staff is awesome thank you
sherry e. | First ImpressionsAs usual Sarah Donaldson took excellent care of my needs. And I’m so appreciative you have no clue thank you again Sarah.
Anita J. | First ImpressionsGreat service
scott P. | First ImpressionsVery smooth process. Excellent
Robert T. | First ImpressionsPretty good.
Riley D. | Overall ExperienceVery helpful
alvine n. | First ImpressionsThe bathroom was locked.
Kelly G. | Online Move InBetter rental rates than the competition. Lower loading floor in trucks make it easier to load heavy items. I definitely would choose U-Haul above any other rental trucks.
Joyce M. | First ImpressionsI would highly recommend this storage facility!!!
Dee S. | Overall ExperienceVery Happy!!
PEGGY G. | Overall ExperienceAlways room for improvement
Lowell M. | First ImpressionsI’m calling corporate Monday to see what I can do about getting refunded
Meagan C. | Online Move InVery smooth and fast. Thanks to Erin and everyone at this facility. We will definitely be back.
Bennie M. | Overall ExperienceGreat staff, will always use this location
Dexter F. | Overall ExperienceFriendly and helpful.
Kreg S. | Overall ExperienceNothing but positive experiences and friendly staff. I will definitely use your services whenever I need to.
Chad J. | Overall ExperienceSatisfied customer
Andre F. | First ImpressionsSarah, the manager, was extremely helpful and explained details of the rental clearly.
Susan B. | Overall ExperienceSarah is amazing …she always goes above and beyond customer service needs
Tracie J. | Overall ExperienceMuncie store manager Sarah is amazing!!! Super friendly and very helpful.
Carla P. | Overall ExperienceEveryone was very helpful!!
PEGGY G. | First ImpressionsGreat staff. Thankyou
jennifer c. | Overall ExperienceThe staff was helpful, polite, and went above expectations to make sure I was taken care of. A plus crew. The facility is very clean, organized, well lit, had carts available to help make the move easier.
Kreg S. | First ImpressionsGreat friendly staff.
Debora S. | First ImpressionsThe staff was incredibly helpful and polite. They explained everything very clearly and was able to get a bigger storage unit once I found the one I reserved was too small.
DAWN M. | First ImpressionsExcellent service
Gary C. | Overall ExperienceI do think the floor is in the storage rooms should be better because they make it think that it's going to be better than it is I think the storage walls and the flooring because in that showroom area it looks really good versus when you get back there and you've rented one and you see what it looks like but the people there are very friendly and it's been very easy to to rent a truck I've had to change over three times though while I've had a vehicle
brenda s. | First ImpressionsVery friendly and helpful young men and woman
sally j. | First ImpressionsSarah and her group of people are the best. Total enjoyment keeping my stuff stored there. They were always very helpful and very friendly and I appreciate it again, thank you.
Anita J. | Overall ExperienceSarah was very great and helpful with everything 😁
Lesley S. | Overall ExperienceExcellent
WILLA C. | First ImpressionsI was locked out for non- payment twice, even though my fee was auto pay by credit card. Problem resolution was only FAIR.
Kathy T. | Overall ExperienceVery easy move and the garage with carts was very helpful!
JOHN T. | First ImpressionsExcellent service and very very clean
Gary C. | First ImpressionsGood facility, good customer service.
OLADIPUPO D. | Online Move InThe lady at the desk was helpful.
Mark G. | First Impressions