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STEVEN ICustomer Reviews for U-Haul Moving & Storage of Morningside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure that all tires are in good condition and aired up.
Colten YFabius was amazing. Great customer service. He deserves a raise!
MARITA M | First ImpressionsOffer free trailer rentals instead of free storage unit rentals.
JAMES FEverything was great!
Patricia RThanks for all the help and support in storing my belongings and access.
MICHAEL R | Online Move InVery loud cargo bed on this truck.
LEE SDrop off in Alcoa Tn was terrible.. Logan was demeaning and extremely rude! I have a video of it
CHARLES BThe rental had less than a quarter tank left in it when I picked it up and was told if returned with more gas I would receive a credit upon return.
Michael TStore manager was extremely helpful
KENNETH BAll around good place
BRIAN F | Overall ExperienceUsed this location throughout my son's college years at Ball State. Great place, and always amazing service by friendly and professional staff.
Scott R | Overall ExperienceI returned my truck just after the location closed. 2 staff were walking out at end of day. Staff did nothing to acknowledge me or my returning the truck, did not ask to help me to close out my rental. Both got in their cars and drove away, away from me as to ignore a customer. I would have preferred to complete the return process in person, but instead dropped the key. I did call the 800# to ask what the best procedure would be, given the 2 employees who chose to ignore me as a customer. I know, from renting multiple times at this location, Sara Donson, the GM, does not treat customers this way. Sara Donson, GM is great, amazing, smiling, helpful and runs a great operation. We were running long on time towards the truck's return time. I called the 800#, and Tomlin was super helpful in changing our truck return time with no muss, no fuss-thank you. I will continue to use this location because of Sara, the overall great service, close facility to campus for my son's storage needs, availability of equipment, great rates, and storage unit options
JOSEPH POnly after, did I notice signs to the procedure to disarm the alarm for my storerooms. The alarms did work when I opened the doors! Other than that, great experience!
Christopher A | Online Move InI ordered a dolly and 18 blankets and they were not in the truck. No one told me I had to put them on myself. I have called the location 9 times and could never get any one to answer
MICHAEL BNothing. My pickup and drop off went perfectly. I’ll be udmding this location again.
Scott SExcellent staff and service. Thank you!
WILLIAM SThe truck was good, But without device holder for your customers they are using them like google maps
THUONG VThe lady was very friendly and helpful!
BRITTANY GI'm only unsatisfied with the fact I rented a unit that was 10×10 and instead I received two 5×10 beside each other. So I ordered a square shaped unit and got a rectangle that has a wall deviding it in half.
Leatha W | Online Move InNo problems with this location. However I was to pick up at different location as of 5/2/25. On 5/3/25 my pick up was not available and I was to pick up at 1631 N WHEELING AVE Muncie, IN on Sunday. I arrive Sunday morning at location and was told that it was not available, the employee said I can use another truck onsite so I requested the 10' truck. He said it was not available. I called the main office and they were able to locate a different truck. I lost over an hour for something I reserved many months ago.
JASON HAll the staff did a great job
Jermaine M | First ImpressionsGreat customer service
JOHN SEveryone’s kind and hellpful
DANNY DThe customer service was wonderful
CHRISTOPHER GIt took a while for her to find my reservation on the computer, but after that it was easy.
JOHN SHow about when you reserve a 2 wheel dolly, nake sure it in the truck. Than when said customer calls answer the phone. Never got a call back after customer service said you would. So you had to drive back which cost you more mileage to get it. And than she was walking around and just said sorry.
Tina NSarah provides top rate personal service. It's rare to find that these days.
John R | Overall ExperienceWe went to a prior location first (at Uhaul's request) and both vehicles had maintenance issues - but McGalliard location has always been good to work with.
KERRY CThe attitude of the people working. I felt like I was a burden.
LARRY JCustomer Service is key and during this transaction that was not to be found at pick up. The person who check me in was rude almost argumentative over a Customer just making simple conversation. The last time I rented a truck was in February ish of this year. From then to now a few things changed. I said oh things have changed...she had a rude reply. I shared I had an 800 number call me asking me to pick a truck up a Portland location to drop at a Muncie location... just talking... she was rude again. 'Well you could have saved a whole lot of Muncie'. This lady got up on the wrong side of the bed twice this morning is very clear. She should have called in! I've used Uhaul often the last 10 years. All experiences have been great.....until today! If I need to rent a truck in the future.... if I have this experience again... I will NEVER use Uhaul again! I will pay higher prices options to have a better customer service experience. This attitude from this check in lady was not needed or necessary or appreciated! My simple $100 bucks every year or so for a rental will not make a big difference in your business.... but i will share this with 100s of others!
ROBERT AExcellent service very well satisfied.
NANCY MI had to change trucks when picking up my vehicle because the key would not turn the ignition switch on the first one. No biggy since you had another truck for me to take but you may wish to get that fixed. :) All else was good. Employees were all very polite and helpful!
EDWARD FThanks
JAMES JI really like the fact that you get one month free that is a real blessing when people need storage space on a short notice
Joyce M | First ImpressionsI can say the manager makes sure everyone gets what they pay for and she is very friendly and helpful and kind. So I will say I had a great stay at morning side U-Haul
michael h | Overall ExperienceLove the truck!
JAMES BBoth employees I encountered were very helpful and friendly. Easy pick up and drop of process
MICHAEL PBig thanks for manager Sarah
bashar A | Overall ExperienceThe fuel on the gauge didn’t match the rental contract and the representative never showed me the fuel before I left. I filled it up just about 16 miles down the road and left 2 gallons more fuel than what was on the gauge at that time when I dropped it off.
Timothy SStaff is great ! Very helpful ! Truck was very easy to drive.
DAVIDA KFast Aok
CHARLES RCan’t say All went well Associates were pleasant and willing to help
CARL Pthe truck was not shifting gears correctly and it was very rough riding...never had a u haul truck do that before ..It had a lot of usage and was an older truck...
MELISSA SWe requested an appliance dolly and there wasn't one available so we were given a regular dolly that was rusted and ended up separating at the bottom. We ordered blankets online and weren't given those, saying they weren't on the order but looking back saw them on our receipt.
Amanda RGreat Customer service
BRIAN PNo improvement needed, I received awesome customer service and will absolutely be back for any future needs! Thank you so much!!!
DARE FVery good and friendly service. Great price. Thanks
Olivia KThe staff was helpful.
MARK GI rented the one on MLK boulevard. When we got there I didn't know if anyone was there until I walked following the footsteps. The young lady seemed like she didn't want to be there. When we got the truck we were stuck in the Uhaul lot for a good 30 minutes because the truck door wouldn't open due to ice so we had to go back inside to ask for De-Icer. Then the young guy finally came out and gave us some De-Icer. I also used some of my De-Icer to help. The Uhaul young man act as if he didn't care and sprayed and walked away ( rediculious). So we lost time by staying in Uhaul parking lot Not to mention my friend fell on Uhaul parking lot because the staff failed to put salt down. We bought the truck back 30 minutes early and I was informed by the staff full price and no discount ( even though we were stuck in Uhaul parking lot for 30 minutes.
JEREMY BMake sure the vehicle is in good running condition if warning lights are on rather than just saying there are electrical issues with the lights staying on in many of the trucks they have but the truck is ok to drive as long as it feels ok. Don’t rent a truck if any warning lights are on.
MISTY OThe start that was there in Saturday when I returned my rental were all super friendly and helpful.
BRANDON MI use my code to enter but saw numerous people walk in the automated outdoors and then have full access to the whole facility. I tried it once too. I just walked up to the the automated out doors and entered. Then opened my unit, heard the alarm but nothing else happened. No follow through and flawed security. I witnessed guys with junk trucks just use the same method and snoop around. Not to mention one of the indoor loading bays is always occupied by a trailer somebody is doing maintenance on. Didn’t know we could park our vehicles there and do maintenance for weeks.
Paul P | Overall ExperienceTwice I rented and twice the truck had the engine light on. This time the break fluid light came on as well
DAVID BI originally ordered from a 3811 Auto in my County. I was told I would receive a call the next day. Never heard anything until the sunday before the monday pickup. That cost me about $50 in mileage as I could have returned close to my house. While I was happy to have a truck it did feel like I slammed into a bad option for me at the last minute. The truck was used tyo pick up girl scout cookies for my daughters troop and every dollar counts. Muncie was great! However, not sure I should have been forced to eat $50 at the last minute when a truck could have been delivered to that site.
Jeff WGreat customer service
APRIL DNeed to hire competent employees who don’t let their emotions affect customers. I waited for 10 minutes at front desk before someone greeted me, then after the one employee came up he had a smug attitude and proceeded to act like a woke asshole.
KAINE HWonderful customer service!
DANIELLE HSarah Dawson went above and beyond to help me during a very difficult recovery period from an auto accident. She was easy to get a hold of and communicate with. Thank you Sarah.
CHERYL N | Overall ExperienceThey had the truck ready and warmed up for me wen I showed up to get it. You can tell the employees of the Morningside uhaul are working very hard to please there customers. My go to place to rent a truck or trailor.
JEREMY HThe check-in process and pick up process is pretty seamless.
ANTHONY GThe person helping was very impressed.
Georgette C | First ImpressionsThe staff there was helpful and friendly
Robert M | Overall ExperienceSarah is a great manager; always friendly and helpful.
Susan B | Overall ExperienceSuper friendly staff.
Robert M | First ImpressionsThis morning was VERY hectic for the rep that helped me and my car was being a pain in the butt but she was in a good mood through it all.
KARL WSeamless friendly service. Guy who we brought the truck back to was super helpful, answered all questions and provided a receipt. Staff was knowledgeable and professional. Highly recommend this location.
ALLYSON LI absolutely love uhaul in morning side there very friendly and went out of there way for me! Also I used many uhaul servo and this one is very clean
KATHY L | First ImpressionsThanks, enjoyed the experience.
michael a | Overall ExperienceVery clean and the staff was very polite and helpful
Nichole A | Overall ExperienceThe office and storage space was very nice and clean, the customer Service was great
Nichole A | First ImpressionsYou will always get my business best place ever
Nick W | Overall ExperienceStaff was very friendly and helpful
TIMOTHY W | First ImpressionsOur storage unit had a post that ran through it. It would be nice if this was mentioned somewhere in the rental or shown in pictures.
Kendra M | Overall ExperienceReally fine staff and well taken care of storage facility, on a scale of 1 to 10 this place is a 21 Thank you for serving all my storage needs!!!
William G | Overall ExperienceSarah at muncie Uhaul is AWESOME! JUST bcuz of her, i will recommend Uhaul to ALL my friends and acquaintances. She is very helpful and courteous. And she is quick to reply if shes texted and she gets on whatever issue immediately. A++++
Megan M | Overall ExperienceThe staff at Muncie McGalliard location is excellent to work with!!
Lisa B | Overall ExperienceI was told my entry card would update but it never did work. But I only needed it for a short time. I do appreciate the free month use I think that is a great idea.
dan j | Overall ExperienceStaff went above and beyond to help after storage was not needed.
Ruth M | Overall ExperienceAwesome place
MICHAEL T | Overall ExperienceThe staff was completely awesome at this location, special thanks to the lady that found a sentimental belonging to me that was left unintentionally. She could have easily have thrown it away and I probably would’ve wondered where it went eventually. But she she kept it and contacted me. U-Haul has a very good staff at this location, very thoughtful and professional
Jon H | Overall ExperienceEven though you have a pass card to get in, the overhead door is open all the time so anyone could go in and out. It is not secured.
DEANNA B | Overall ExperienceI believe the gentlemen who waited on me was Devin. He went above & beyond in every way. After a solid week of moving, 4 days in extreme 100° heat, I was mentally & physically exhausted, severely stressed, and he did everything he could to accommodate us and make it easier to get to my climate-controlled storage (he gave me the closest unit possible) and he arranged for me to return my truck here instead of a location 40 minutes away. U-Haul is who you want to go with whether moving locally or one-way. Most other companies charge you a $500+ drop fee for not returning your truck or trailer to same location. U-Haul does not. For a 26' truck, 18 moving pads, and an appliance hand truck (dolly), I paid $342.80. I will ALWAYS use U-Haul for all of my DIY moves. Thanks U-Haul and thanks to Devin, Geneva, Shelby, and the others who assisted my family.
FONDA C | First ImpressionsWe had some water damage in one of the units. it looks like an air conditioner vent or piping was dripping water and saturated some of the boxes and became moldy. I let the office know of the issue. The ceiling tiles above the unit had collapsed and come down right above my daughters unit and were yellowed and water stained. Thought you should know. other than this issue all else was fine and the Staff was very helpful and friendly.
Mike W | Overall ExperienceTruck was in terrible shape. The employee we work with didn't show us the location of the truck. She didn't seem to know her job at all. We went in at 8am to rent the truck. She was struggling so much I had to come back at 10am They wasn't helpful to work the doors or to explain them. They moved me out before my things was even moved out. So I had to set off the alarm.
Candice k | Overall ExperienceThe people working at this Uhaul are extremely professional and personable. They really worked hard to help us with the storage unit and our trailer rental. This is the 3rd time using them and I would not want to go anywhere else.
Scott R | Overall ExperienceGreat
Ethan B | Overall ExperienceThe staff always helpful and supportive.
Claudia G | Overall ExperienceThe staff is wonderful and very helpful! The facility itself only had one working garage door, very inconvenient on a Saturday! Also, not many carts available. The back entrance garage doors were both broken and no ramp to get into the only usable door. I would recommend but let them know access is limited
Jennifer J | First ImpressionsThis location was out of Dolly’s when it was time to pick up our truck, which was super inconvenient.
Marie M | First ImpressionsThanks
Mike W | First ImpressionsGood helpful people and nice clean storage.
GWEN D | Overall ExperienceTwo years of solid excellent service. You don’t need to review perfection.
Annedillia H | Overall ExperienceAll the employees were helpful with any questions I asked
Adrian W | First ImpressionsNeed more flat carts to be usable
Vesper L | Online Move InHailey was a GEM! She was very friendly and helped me figure out the size of the storage area I needed. The original one was smaller than I thought and she walked me through the display so I could get an Idea of the correct one. Got me set up with insurance as well. Lovely young lady
GWEN D | First ImpressionsThe manager handled me and was thorough and polite and explained ins and outs very well. . pointing out her cell phone number in case of questions or complications. She was exceptional. thank you
CHERYL N | First ImpressionsStaff was friendly and helpful they got me in and out very quickly will definitely continue to use this location for all my moving and storage needs.
Chris P | First ImpressionsWould recommend this company to anybody? Best company I’ve ever used
Nick W | First ImpressionsEveryone there was kind and efficient.
Nashaly S | First ImpressionsI did see a cockroach in the bathroom, but didn’t see any in the storage areas. Good sized unit and I’m so glad they’re climate controlled and have alarms
Amy S | First ImpressionsHad a great experience
Steven G | First ImpressionsWill be back when in need of more space thank you
cory s | Overall ExperienceRented cargo van on Sunday and was supposed to have storage that day too..it didn't work out that way so I lost a day rental on van before I got storage unit... Now not enough time to get everything in storage that needs to be moved there.. last time I had no problems but this time I've had nothing but issues ..
Jennifer M | First ImpressionsI would have put excellent except when I was getting my things out of the unit, I had came in through one of the garage doors and an employee came and complained about the door being open. He said something about a different individual hitting it and that it was out of order and the other garage door wouldn’t open for me to be able to get my stuff out easily.
Shirley D | Overall ExperienceWas fine with most of it until there were cockroaches on the carts and a bedframe covered in bed bugs and you guys say it's pest free I really pray I don't get any bugs from your storage I told the staff and they acted like no biggie and let the bedframe and stuff stay covered in bugs it's disgusting and paying that kind of money y'all should be way more clean and make sure your customers don't leave with bugs bc you don't really offer much protection for that it's like false advertising when you say pest free and there are pest I took pictures and everything bc I was so thrown off and grossed out by it
Gary M | Overall ExperienceStaff friendly and very helpful.
CHARLES H | Overall ExperienceGreat service and has carts to use
CHARLES H | First ImpressionsEXCELLENT SERVICE
KENNETH L | Overall ExperienceGreat storage facility. Climate controlled, restrooms, and luggage dollies set this one apart from the others. Not to mention an on site office with more than adequate hours.
ANDREW W | Overall ExperienceThe facility itself is very nice. Garage pull-in for unloading is awesome. Carta are in good shape and always seem to be available for moving your stuff. The floor plan could be better makes on each aisle, but there are huge maps around to help you figure out where you are going. I would have preferred 24 hour access, but that is an additional fee. When I rented the unit, the young man getting it all set up did not communicate well that they do not have actual 10x20 units. So, I did not ever got the memo that they gave me two units. When I went to clear it all up, my message did not make it to the manager to get handled the first day and the second day that I called the person that answered the phone was rather rude. I have almost always had great interactions with the staff at this facility. However, after yesterday morning, I won’t go back.
Cheryl G | Overall ExperienceTerrible management. Had to move out of state due for work and couldn’t get my stuff out of my unit and explained to them my situation and they couldn’t care less. Never again. Seen roaches everywhere and other bugs also.
Cody W | Overall ExperienceI had an excellent experience with this U-Haul location.
LEON B | Overall ExperienceHonestly, it was very convenient. Very secure building.
Laura L | Overall ExperienceNone
debra l | First ImpressionsThere were many times I killed cockroaches crawling on the floor throughout the building. I even had one cockroach in the floor of my unit. I was devastated. Theres always a lot of gnats in the building too. I would not recommend.
Cody S | Overall ExperienceLove how easy it was to move in and move out
Michael R | Overall ExperienceFast and friendly!
Michael H | First ImpressionsThe employees were very helpful and courteous.
Traci B | Overall ExperienceWe needed a local truck rental, short term storage for my son moving out of his house at the end of the lease term. Short term storage was needed before he could move into his new rental house before school started. We rented a truck as well for moving out of the storage unit and moving into the new house. The staff and facility at your Uhaul Morningside of Muncie, IN are great!! They were very knowledgeable, friendly and made the whole process easy. Definitely a 5 star, highly recommend. Thank you!
joe p | Overall ExperienceFriendly staff. Quick and efficient
Dennis P | Overall ExperienceThe only complaint I have was the difficulty trying to reach staff at this location by phone. It seems I was always transferred to a corporate office and they weren't always able to answer my questions.
Natalie G | Overall ExperienceEvery associate was friendly and professional
Dorothy L | Overall ExperienceThe staff is amazing! They are so kind and friendly!
LAURA B | Overall ExperienceGreat experience with summer storage for our college daughter! Thank you
tanya J | Overall Experienceceiling tile fell and my storage unit got wet ruining an antique couch
kylen m | Overall ExperienceExcellent Customer Service And Excellent Clean and well kept Facility
Tina G | Overall ExperienceVery clean, safe feeling facility. The lock was inside as stated. Really good experience here.
Laura L | Online Move InThe instructions to first access the storage unit was very confusing. I didn't understand that I had to enter my code to check in so the alarm doesn't go off as well as checking out.
Alexandria C | Online Move InFantastic operation & facility. This time need a storage unit & truck to move my son out, store it for a short time, then move him out of the unit & into his new house for school. Haley was absolutely great in answering my questions & concerns about the unit rental & insurance. Fantastic, friendly, helpful efficient service. Top notch! Thank you.
joe p | First ImpressionsStaff is professional, friendly & helpful. They do a great job.
Timothy M | First ImpressionsI appreciated the ease of access, and also the building map to guide me in finding the unit. That was a nice touch.
Steven L | Online Move InWe had a good experience. A few things would have helped us out. 1. Not having a promotional trailer parked in 1 of the 2 loading/unloading bays. 2. More carts to use.
Daniel C | First ImpressionsThey have been so helpful and everything seems very clean
Lisa W | First ImpressionsGreat service. Quick, easy, and affordable!
cameron C | First ImpressionsThese answers below to the pick up. Was not very happy with the drop off. I do not have any kind words for them
kris a | First ImpressionsAll the Staff have always been helpful when needed. The Manager Sarah has always reached out & is a very hard worker. I’ve been with uhaul storage for a couple years. Every time I’ve been there in day hours. She’s out there working rite beside her employees. I will highly recommend u haul storage. I already do. Thanks for keeping my belongings safe & secure.
Kandi T | Overall ExperienceThe guy who did the reservation set it up for pickup at a place that wasn't open. The guy were I got the truck and his daughter that works at the U-haul on McGalliard Rd, were very helpful and very friendly.
Tamera C | First ImpressionsGreat staff!
Corinna C | Overall ExperienceAs far as storage companies go, this u-haul location is the only one I'll use.
KENNETH M | Overall ExperienceThe staff in this location are exceptionally helpful, friendly, creative.
Christopher S | First ImpressionsMoving into the storage unit was very easy. I liked the convenient carts to make taking my stuff from the truck to the unit faster and easier.
Kaleb R | Online Move InThe associate was helpful and walked us to the facility’s doors. She gave us a map and explained hours and charges
Jamie S | First ImpressionsI wasn't sure how to get into the building to find my unit, couldn't understand the map that was sent to me, so I asked a worker and she was very helpful explaining it to me and said if I had any issues with getting into building to push the help button on keypad to open overhead doors and she came to help me in ...
Jennifer M | Online Move InGreat customer service.
Shawn F | First ImpressionsGreat staff, great experience.
KENNETH M | First ImpressionsThe best customer service I have ever experienced. The manager and employees went above and farther to help us in a difficult time. Truly Saints they are!!! Thank You very much!!! Your all family now...
Matthew B | Overall ExperienceThanks Sarah shows good customer service skills
Cynethia J | First ImpressionsWe had to supply 5 different phone numbers and 2 different points of contact. How do people who have only 1 phone and are alone ever rent a storage space? I realize you want security and confidence that you'll be paid, but 5 phone numbers? A little overkill.
Melody D | First ImpressionsEmployees were always helpful, especially Sara, the manager. I was never nervous about entering the facility alone; it was very well lit. Highly recommend!
Susan B | Overall ExperienceThe storage unit was fine and sufficient for my needs however my issue is with the billing system. Charging a $15 late fee one day after the due date and then a second $15 late fee 12 or 13 days later along with being sent a threatening email that there would be a $50 lien placed on the unit and the items sold to cover cost in my opinion is a bit harsh and for that reason I removed my items and closed out my unit and went to a different facility and will NOT recommend uhaul to anyone ever
tom m | Overall ExperienceExcellent and very helpful good customer service everyone is so helpful
Michelle B | Overall ExperienceVery friendly and very well they have excellent customer service
Michelle B | First ImpressionsEveryone at the Morningside location in Muncie are great. The service has been wonderful. I would suggest to whomever handles the website and online reservation to allow the location to add notes. I had lost my access code and didn't find out until move out that I could have obtained an access card.
Christina G | Overall ExperienceSuper pleased with your team, they are so helpful and knowledgeable. I had been coming for a few weeks ahead to purchase boxes and they were always helpful to carry them to my car.
Karla H | First ImpressionsVery friendly and knowledgeable staff! Always accommodating and helpful! Thank you all for your kindness!
SHARON B | Overall ExperienceGood
phillip d | First ImpressionsThe day I vacated the unit, I was charged for another month. I would like a refund for that.
Phyllis T | Overall ExperiencePerfect solution for us. We haven't closed on our house but still needed to start our jobs. This facility helped us store our belongings after our 600+ mile move until we finally get into our new home.
KALEN O | First ImpressionsThe major problem has to do with the garage doors not working in the back. I came out many times to bring stuff and then get stuff after I moved, maybe 1/5 times did it work. I was alone and have a disability so bringing the cart outside to load my car was not possible for me.
Colleen M | Overall ExperienceI interacted with a number of the staff at the Muncie location, including Sarah the manager. Each person was helpful and accurate with the information provided. If I need storage space in the future, I will definitely consider them!
DIRK S | Overall ExperienceUnits are very clean, passage ways where always clear. They had a service door issue, so the two unloading bays in the back was cut down to one. Other than that, the staff was friendly and always helped when asked. I will definitely reuse the facility if i ever need again. Thank you!
Roger A | Overall ExperienceSara is a great manager and goes above and beyond devoting her time to Uhaul. Even after hours she made herself available and was always there with a smiling face and a great attitude. She’s an asset to your company and made me want to use Uhaul again for my future needs!
Jared Y | Overall ExperienceI had lost my key and messed up my billing and contract. The team was so incredibly helpful and nice helping me sort through everything. I am so grateful!
Carrie B | Overall ExperienceThank you for being there when you are needed!
ROY M | First ImpressionsGreat Customer Service
Carnita B | First ImpressionsGreat customer service
James C | First ImpressionsWe had issues with the alarm going off each time we opened the unit. They only had it fixed once out of the 5 or 6 times we accessed the unit. Also, only one garage door worked the whole month.
KIMBERLY D | Overall ExperienceLove the olace
Lynette S | First ImpressionsThe staff was awesome. So nice and so helpful.
Maribeth W | Overall ExperienceYou're automatic phone answering system just plain stinks. I phoned a few times to your hub which is selected by my internet connection, and each time I received a recording then my waiting time was 1 hour. If you had a computer programmer ("System Analyst") not an IT person designing this for you, you would have many many more customers. Where I work for 42 years, we did everything possible to answer the phones. If you don't answer the phone you're insulting the potential and present customers. I hope somebody tells the owners about this system.
james p | Overall ExperienceSo easy to use and great staff
Tanya W | First ImpressionsThe storage unit I had reserved 10x15x10 was not available. I was asked to take the 10x10x10. I wanted to get the bigger unit as it was for 2 people and we have a lot of furniture and belongings. I am not sure if all our belongings will fit in the now smaller unit.
Shraddha S | First ImpressionsNeed bathroom fixed
Angela J | Overall ExperienceThe place was clean and staff was helpful
Bruce S | Overall ExperienceStaff is wonderful - very friendly & knowledgeable
Timothy M | First ImpressionsStaff was very friendly and helpful!
Robert H | First ImpressionsThe only downside was that I was told there was gas in the vehicle (like there usually is) and it needs to be brought back with the same amount. I have driven uhal several times and know the gas gage tends to be a bit wonky. So I drove about a block and a half and the gas guard was buried on E… so they got it returned with alot more fuel then I left the lot with. We also used the self storage facility. Was east and super clean. Although an alarm (really high pitched) goes off literally every time you walk through..
Summer B | First ImpressionsThe only issue was the unit we were originally assigned was not available. We found one real close to the back door but that was out of the range we could be transferred to. Not a huge problem for us but it would have been more convenient for Mom although we don’t think she will access without us.
DIRK S | First ImpressionsExcellent service,store manager is awesome all the staff is awesome thank you
sherry e | First ImpressionsAs usual Sarah Donaldson took excellent care of my needs. And I’m so appreciative you have no clue thank you again Sarah.
Anita J | First ImpressionsGreat service
Scott P | First ImpressionsVery smooth process. Excellent
Hermanda G | First ImpressionsPretty good.
Riley D | Overall ExperienceVery helpful
alvine n | First ImpressionsThe bathroom was locked.
Kelly G | Online Move InBetter rental rates than the competition. Lower loading floor in trucks make it easier to load heavy items. I definitely would choose U-Haul above any other rental trucks.
Joyce M | First ImpressionsI would highly recommend this storage facility!!!
Dee S | Overall ExperienceVery Happy!!
PEGGY G | Overall ExperienceAlways room for improvement
Lowell M | First ImpressionsI’m calling corporate Monday to see what I can do about getting refunded
Meagan C | Online Move InVery smooth and fast. Thanks to Erin and everyone at this facility. We will definitely be back.
Bennie M | Overall ExperienceGreat staff, will always use this location
Dexter F | Overall ExperienceFriendly and helpful.
Kreg S | Overall ExperienceNothing but positive experiences and friendly staff. I will definitely use your services whenever I need to.
Chad J | Overall ExperienceSatisfied customer
Andre F | First ImpressionsSarah, the manager, was extremely helpful and explained details of the rental clearly.
Susan B | Overall ExperienceSarah is amazing …she always goes above and beyond customer service needs
Tracie J | Overall ExperienceMuncie store manager Sarah is amazing!!! Super friendly and very helpful.
Carla P | Overall ExperienceEveryone was very helpful!!
PEGGY G | First ImpressionsGreat staff. Thankyou
jennifer c | Overall ExperienceThe staff was helpful, polite, and went above expectations to make sure I was taken care of. A plus crew. The facility is very clean, organized, well lit, had carts available to help make the move easier.
Kreg S | First ImpressionsGreat friendly staff.
Debora S | First ImpressionsThe staff was incredibly helpful and polite. They explained everything very clearly and was able to get a bigger storage unit once I found the one I reserved was too small.
DAWN M | First ImpressionsExcellent service
Gary C | Overall ExperienceI do think the floor is in the storage rooms should be better because they make it think that it's going to be better than it is I think the storage walls and the flooring because in that showroom area it looks really good versus when you get back there and you've rented one and you see what it looks like but the people there are very friendly and it's been very easy to to rent a truck I've had to change over three times though while I've had a vehicle
brenda s | First ImpressionsVery friendly and helpful young men and woman
sally j | First ImpressionsSarah and her group of people are the best. Total enjoyment keeping my stuff stored there. They were always very helpful and very friendly and I appreciate it again, thank you.
Anita J | Overall ExperienceSarah was very great and helpful with everything 😁
Lesley S | Overall ExperienceExcellent
Gary C | First ImpressionsI was locked out for non- payment twice, even though my fee was auto pay by credit card. Problem resolution was only FAIR.
Kathy T | Overall ExperienceVery easy move and the garage with carts was very helpful!
JOHN T | First ImpressionsExcellent service and very very clean
Gary C | First ImpressionsGood facility, good customer service.
OLADIPUPO D | Online Move InThe lady at the desk was helpful.
Mark G | First ImpressionsOverly professional!
VERONICA H | First ImpressionsSarah, the manager - is absolutely fantastic. Super nice and runs a good store. Tim S. was absolutely helpful and assisted me moving in and out. Couldn't ask for a better assistant. If I could personally give these two raises I would, this store is a great example of Uhaul.
melvin w | Overall ExperienceSarah and Timothy were very helpful while picking up my truck and checking out of my storage lockers.
Andrew L | Overall ExperienceGreat Service
Gary C | First ImpressionsI had a great experience here, the man that checked me out showed me exactly where my unit was and how to access it. Overall an easy move into my storage unit.
Taylan H | First ImpressionsWell done, Thank you!!
William G | First ImpressionsStaff is hella friendly. Y'all got some good folks in there.
michiko j | First ImpressionsMy experience with U-Haul Storage in Muncie, IN has been consistently excellent. I have had a storage space for 4-5 years and U-Haul has provided a clean, dry, well-lit environment. Above all the personnel was super throughout my time there. The employees were always polite, courteous, professional, helpful, and cheerful. I could not have asked for better service -- very impressive.
Maryjo R | Overall ExperienceI would recommend U-Haul Storage over anyone in Muncie. There’s always someone available to assist me if I have any questions. The staff at the Morningside location was very friendly and helpful with all of my concerns.
jasmine h | First ImpressionsFrom beginning to the end, the staff members were very courteous ; expressly Anthony Castro.
TARA D | First ImpressionsI am thankful and pleased with my complete experience from start to finish.Everyone at this location was a total gem!
Lacie M | First ImpressionsOur living room furniture was ruined after two weeks of being there due to a rodent problem! At least one dead mouse was decaying on top of the pieces. I had to purchase emergency Amazon furniture just to have places to sit for my daughter’s birthday party this coming weekend. Never again.
Nicholas M | Overall ExperienceThe Muncie IN staff on E McGalliard was awesome Sarah, Timothy, and the Storage Manager we re very kind and professional
Larry C | Overall ExperienceGarage doors were often broken.
Pamela G | Overall ExperienceSarah and staff are exceptional!
John R | First ImpressionsThe entire staff were helpful and very friendly! We had a great experience - renting a truck and storage unit. Awesome crew at his location. I hope you guys acknowledge this.
Ricardo M | First ImpressionsVery clean and nice people to work with!!!
Dee S | First ImpressionsYour staff at the Muncie Mc Gallard location is great. Very helpful and wonderful customer service. You have a great manger !! She went out of her way for me when I had a family emergency . She runs a first class location. Keep up the great work. John Truax Solis
John S | Overall ExperienceEveryone was very kind and made the move in easy!! I’m very happy that I chose U-Haul to store my belongings with.
jacob b | First ImpressionsNice warm area. The carts were great to have. Perfectly clean.
BRYON J | First ImpressionsI liked the staff & a free month of storage, is really cool too.
Jason B | First ImpressionsEverything was excellent!!
JAMESH J | First ImpressionsThe staff in Muncie was so helpful and is very customer-oriented.
robert w | Overall ExperienceEveryone there was very professional and deliver excellent service.
Lakeisha W | First ImpressionsSarah at the Muncie, IN location is incredible. Friendly, knowledgeable, helpful, patient, funny, and kind.
Kelley H | Overall ExperienceNothing missing from my storage, lost my card several times did not have a problem getting it replaced, staff was very nice and helpful! I would say I was happy hate it lasted longer than I expected! Uhaul was the best, I enjoyed my stay
Tywondia J | Overall ExperienceThis facility is the best in town. Great management and staff.
Shane L | Overall ExperienceWith 2 college students moving in and out of dorms, U-Haul was a great help! I rented a storage unit, moving trucks and move help for both moves and my experience was great! Thank you u haul!
Jill N | Overall ExperienceWe rented a cargo van last night and closed our storage unit. The employee we dealt with was rude, seemed put-out by any questions we had and her overall attitude was terrible.
Kimberly S | Overall ExperienceI was very disappointed when we didn’t get the unit I had reserved 2 mths prior to needing it. I had reserved the largest unit and requested outdoor access to the unit. We got a smaller one instead and was in the center instead of outdoor access.
SHERRY K | Overall ExperienceOne of the guys even helped me back the truck in to the loading area! Great place would highly recommend.
daniel s | Overall ExperienceVery professional.
PAUL M | First ImpressionsI had a wonderful experience! I would recommend this place to anyone!
melena s | First ImpressionsEasy process to reserve a unit. Facility is exceptionally clean for a storage facility. Love the drive in access for unloading in the rain.
Julie M | First ImpressionsSo nice and helpful. A real fancy place!
jessica m | First ImpressionsThe representative that took care of me was very professional and it made my whole experience with U Haul very pleasurable. Thank God for U Haul of Morningside.
Howard M | First ImpressionsEven through moments of not being able to pay, they worked with me to hold on to my things. I really appreciate them
Ashley W | Overall ExperienceGreat times
cassandra c | Overall ExperienceEntire staff was helpful and courteous. Storage facility is great.
Holly B | First ImpressionsI would rent there again, if I ever need a storage space.
Dianna S | Overall ExperienceVery rude employee was condescending and disrespectful to me several times in the store. Would not do business with this location again under any circumstances
Jon H | Overall ExperienceI'd recommend using uhaul.
ANGELA K | Overall ExperienceThis is one of the finest, cleanest, safest, and most professional facilities i have used. Dr. PHIL SPEARS
Betty S | Overall ExperienceThanks really appreciate your help
Cynethia J | First ImpressionsThe facility and personnel were very courteous and PROFESSIONAL! Sabrina was EXCELLENT in everything. Thanks, Dr. Phil & Betty Spears
Betty S | Overall ExperienceVery helpful staff.
gregory k | Overall ExperienceThe staff is always friendly and helpful. I've used them a couple times and I've had good experiences each time.
Lynda N | Overall ExperienceOverall it was a clean storage place. But the alarm system sounds and then goes off by itself without anyone responding. Also feel I should be prorated back some money for not using the whole month.
john k | Overall ExperienceEasy and fast process
Kathy F | Overall ExperienceThey gave me the run around on my reservation
christa w | First ImpressionsThank you Sabrina and staff.
Vincent P | Overall ExperienceI really enjoyed my time with Uhaul. Everyone was pleasant, I felt safe, and it was a breeze loading in and out my stuff.
Claire D | Overall ExperienceVery nice and convenient.
Nathan R | Overall ExperienceMy only concern would be safety , doing some work above the building entrance with no protection for people walking below at doorway. Great experience with the truck rental and rental of a storage bay
Scott S | Overall ExperienceIt was great! Would recommend & also would move back in at the end of the school year
Amanda R | Overall ExperienceHad a great experience with the Muncie Uhaul team. They were professional and happy to help. Facility was very clean. Trucks were well kept. Hard workers! Thanks Kim
RICHARD F | Overall ExperienceVery easy experience.
Michelle G | First ImpressionsSeriously, everyone was so nice and the free month of storage saved my butt.
Lydia L | First ImpressionsProfessional and courteous! The lady that provided me service walked in and requested to assist me as the other young man was helping someone else. Knowledgeable! Should be recognized!
BEVERLY B | First ImpressionsExperience was great. The owner took care of us. She was very professional and went out of her way to help us.
Don H | First ImpressionsThey made it all easy!!
nikole b | First ImpressionsGreat service, helpful staff.
Kathy F | First ImpressionsThank you
LaShona G | First ImpressionsI was contacted a day before I needed a reserved truck that I would have to pick up the truck in Anderson because it was no longer available. I was given 36 miles but not for my car's Xtra mileage
Dianna S | First ImpressionsEverything went smoothly and the staff members were friendly and helpful.
Danka M | First ImpressionsEveryone was very nice and very helpful! Made the process very smooth, and the month free storage was awesome.
Ben W | First ImpressionsSabrina (Manager) maintains a great staff who works hard and is always working. They are all helpful and I sure did appreciate all the advice and help they gave us. Nothing but a 10/10 experience.
Katherine M | Overall ExperienceIt was an awesome experience and in the future if I ever need to storage again I will be back And I will recommend the storage facility to everyone
Thomas D | Overall ExperienceThank you
connie c | Overall ExperienceGreat experience!
Karen T | Overall ExperienceTop shelf facility, wow, customer service by far the best I have ever seen, Ms. Burns and her staff so friendly and accommodating. The climate control was amazing. Have already recommended to other
Jeffrey J | Overall ExperienceGoing above and beyond to help thanks for great employees
Eddye H | First ImpressionsSelling a home and moving between states is stressful. Sabrina Burns went way above required consumer service expectations to help us went things did not go as planned. Please acknowledge her efforts!
Vincent P | First ImpressionsEver one was vary nice and I had a problem with my lights on my truck and thay help me get it fixed I was vary happy
Westly L | First ImpressionsEveryone was so helpful
Vivian Z | First ImpressionsEveryone at this location was awesome but Sara was extraordinary thanks for everything lady !
Denisa A | Overall ExperienceThe facility is brand new, clean and remarkably easy to use. The sign up process was quick and efficient. Moving in is simple and straightforward. Its exactly what I wanted in a self storage place.
Kent T | First ImpressionsGreat JOB!! Sabrina for the excellent customer service that she provided during my visit. She was very helpful d the process of renting and putting my reservation for the truck.
Michelle L | First ImpressionsThe guys that did my moving went over and above what needed to be done
STEPHANIE B | First ImpressionsExcellent experience
John R | Overall ExperienceSabrina was very courteous and patient. I appreciate the fact she was very informative.
Carolyn L | First ImpressionsAll staff was friendly. Like the large area to back into to offload and load items.
jane l | Overall ExperienceOverall a great experience.
joseph m | Overall ExperienceThe staff was friendly and very funny.The units are clean,and well planned out.So far great experience!
Amy Y | First ImpressionsIt really met my needs at the time.
Zachary C | Overall ExperienceVery good facility. Two small spots of dirt was on the floor of the storage units prior to move in. Otherwise the facilities were clean and great. The staff was courteous and professional.
johnny L | Overall ExperienceSabrina is the bomb. Helped make what would normally be a stressful experience go smoothly. Everyone at the office were friendly and worked to ensure I had everything I needed for a successful move.
Victoria L | Overall ExperienceThe manager of this office Sabrina cares about her customers and it shows. She took great care of my equipment and storage needs after moving to IN from AZ. Efficient, kind and communicative.
Victoria L | Reservationvery nice staff & building
Donna B | Overall ExperienceStaff was very friendly and helpful. I highly recommend this location. The storage shed and very clean and taken care of.
Misty W | ReservationIt was a pain to get access to the facility. People working there were rude when I was trying to get questions answered. No weekend office hours was pretty limiting.
Maya M | Overall ExperienceVery convenent to the Ball State campus
rich f | Overall ExperienceSabrina provided excellent customer service and made our experience a good one.
Michael H | Overall ExperienceVery friendly staff and a clean well thought out air conditioned storage facility!! Will be back to store my son's college dorm things again next summer!
Donald W | Overall Experiencequick, easy sign up and very friendly staff
Sharon C | ReservationA little confusion getting us checked in due to only being open a short time (computer system issues). But facility is brand new, building is nice and workers were really kind and very helpful!
Gary M | ReservationThe service is great. It will be much much better once the hours open up more for the customer. The carts are great!!!
kimberly b | ReservationSabrina and the staff went above and beyond to make our storage of our daughters wedding supplies an easy process. We appreciate the clean and secure facility and professional staff.
Jennifer R | Overall Experience