Customer Reviews for U-Haul Moving & Storage of Mount Laurel

1,726 reviews

3022 Route 38   Mount Laurel, NJ 08054
(1/4 mile east of Prospectors Bar & Grill)

(856) 273-2552

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(856) 273-2552

3022 Route 38
Mount Laurel, NJ 08054
(1/4 mile east of Prospectors Bar & Grill)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great Service , In And Out And No Time Wasted

JONATHAN M.  |  First Impressions 
Rating:
5.0

they were great

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The mobile check-in process was very easy. The truck was clean and accurately described. The check out process was also very easy.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

Jason C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Very friendly and professional staff. Courteous and well run facility. Convenient location. will definitely use again

John L. 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Everything above is true .However I have a complaint. My moving experience would have more enjoyable if you had spent a few more dollars and included cruse controle on the truck making the trip a lot less tireing on your body.

Charles P. 
Rating:
3.0

Very efficient and nice lady in the office

Alfred H. 
Rating:
4.0

Overall good experience: pick up and drop off was virtual and easy to navigate. Woman at site was pleasant and helpful. Would use again ands recommend.

ORLANDO C. 
Rating:
5.0

Tiffany is amazing. She is very efficient and takes care of the customers quickly.

Gregory M. 
Rating:
1.0

They need to honor customer's reservations when they accept to and not disappoint customers after they get to the location for pickup.

Lennox A. 
Rating:
5.0

Priscilla was fantastic and helpful

DAVID C. 
Rating:
5.0

The UHaul app and website are a disaster, I could not do the return process on either of them. I contacted online chat support, they were useless and wouldn't do anything. Tiffany at the location was right on top of dealing with these issues and did a great job. So I would recommend her and this location and tell people to stay away from the app/website/

Jeff M. 
Rating:
5.0

Create a flexible ‘on the spot availability' of rental vehicle when a particular station's vehicles have been reserved or pre obligated by customers - example: station A Vehicles have all been taken or reserved but station B within a 10-15 mile range has vehicles to rent and brings the vehicle down to that particular station where the customer is.. NOW! So there will never be no vehicle unavailable for the customer to rent at UHaul..

Samuel V. 
Rating:
5.0

Customer did not leave a comment.

SUZAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAWN T. 
Rating:
3.0

Unit door is difficult to open. Staff was great

james c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Very helpful and courteous staff. They help reduce the stress of moving by making renting the truck a very easy process.

RUDOLPH W. 
Rating:
5.0

Awesome Rep

Earl P. 
Rating:
5.0

nothing, great employee, great price

John I. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Great customer service.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Derek A. 
Rating:
5.0

Little pricey

ISFANDYAR Q.  |  Overall Experience 
Rating:
5.0

This location has everything in order! Always pleasant and very helpful.

Craig C. 
Rating:
5.0

We rent from this location 2x a year...always friendly efficient and very helpful

Gail R. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Naim J. 
Rating:
4.0

Excellent customer service when picking up and dropping off, and the staff were friendly and helpful. The whole process was a breeze, and I appreciated getting text alerts with updates and instructions. My only negative is the small size of the parking lot, but I know this site is more focused on storage than equipment offerings.

Nadia R. 
Rating:
5.0

Customer did not leave a comment.

Diane V.  |  Overall Experience 
Rating:
5.0

A uhaul representative explained me everything very well and also guide me about goods that i wanted to move.

Abhijitsinh R. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Tomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
1.0

My storage area was full of mouse droppings, plus I had dead bugs and a hornets nest in my storage. It was damp and destroyed my collectibles. I had to find a better and cleaner place for my stuff. The best thing I can say about the storage is the price great prices.

Gerald T.  |  Overall Experience 
Rating:
5.0

No need for improvement everything went as planned. I was a last minute rental and they were able to provide me with a truck for my move for the day. Highly recommended

NICOLE T. 
Rating:
3.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Not sure... It was very good! The woman who helped me was great!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Sean O.  |  First Impressions 
Rating:
5.0

Awesome customer service.

Gene C. 
Rating:
5.0

Tiffany and this location are outstanding. They are professional and equipment is clean and always ready to go. Highly recommend!

Joseph M. 
Rating:
5.0

Everything went very smoothly. Tiffany had the truck clean and ready when I arrived. She was very polite and helpful.

Joe T. 
Rating:
4.0

Customer did not leave a comment.

Marcy S. 
Rating:
5.0

Easy peasy!

Jeffrey L. 
Rating:
5.0

Easy rental. Manager was polite and cooperative

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Yvonne B.  |  Overall Experience 
Rating:
5.0

Nothing, this location and your employee were first rate, outstanding service.

William A. 
Rating:
5.0

Really expensive. College student with minimum wage job and no options for assistance.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

I have no complaints, so far the fastest and beat pickup and drop off of a vehicle trailer I've had so far!!! Friendly and helpful staff and will definitely use this location next time I rent!!! Thanks again!!!!

Joshua W. 
Rating:
3.0

Tiffany was friendly and knowledgeable, but her assistant needs work. Check engine light kept coming on.

Geoffrey G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

I was invoiced for “Safe Towing”? I never ordered save towing!! Why someone would pay for safe towing for a rental break down anyway????

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Lee K. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Tiffany was very nice and extremely helpful. Thank You!

Raymond G. 
Rating:
5.0

Absolutely nothing. I was greeted with total respect and workers were extremely courteous and kind. Absolutely will use again and recommend.

Craig C. 
Rating:
5.0

Tiffany was extremely helpful!

Gregg H.  |  First Impressions 
Rating:
5.0

Yvonne and Tiffany were incredibly helpful!! We were running late and got to the store right as they were closing. But Yvonne and Tiffany stayed late to help us and we were so appreciative! They were tremendous. They both deserve a bonus!! Thank you!!

Joseph C. 
Rating:
5.0

Renting a trailer for my car was a last minute decision. I was very impressed with the service of the call center and really appreciated them finding me a trailer in such short notice.

Glenn B. 
Rating:
4.0

Ni suggestions.

Jean M. 
Rating:
5.0

Very nice and professional. Truck was almost new and drove great. Not a bad price either.

Gregory H. 
Rating:
3.0

The 10foot truck was clean inside and out. So was the cab. The truck ran great and was well maintained. The staff was friendly and efficient. Overall a very pleasant experience. Thank you

Rudolph W. 
Rating:
5.0

Customer did not leave a comment.

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
1.0

Scam artist!! Do not use this moving service unless you want to be ripped off!!

Kaiesha M. 
Rating:
5.0

Customer did not leave a comment.

Christoph C. 
Rating:
5.0

Tiffany was great! Smooth, easy process. I will only use this location in the future and will highly recommend!

Dominique W. 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
4.0

Cab of truck smelled. Fortunately first stop was home and used fabreeze to reduce odor.

Jeff B. 
Rating:
5.0

The female service rep was very professional, helpful and very kind. She was extremely well informed and in-touch with the facility.

Domingo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
4.0

It's great

Marcos D. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Megan R.  |  First Impressions 
Rating:
5.0

Tiffany was very helpful. I walked in to inquire about a truck rental and decided to ask if they had storage available. I went with the 5x5 storage she recommeneded and she quickly processed my rental and got me on my way. So happy I switched to this unit instead of the more costly units at the other facilities in the area. This location is perfect. It has all I was looking for and is clean and neat. The staff is professional and was quickly able to show me the unit and get me all set up. I would highly recommend anyone check out this great location.

Celeste I.  |  First Impressions 
Rating:
1.0

This UHAUL rental was the worst experience - an F all around. I placed the order for 4x8 enclosed trailer with the Havertown location a month in advance and was told the week of the rental that I had been assigned a 5x8 open trailer and they had no 4x8 enclosed trailers in the Phila area. That was not the equipment I reserved and did not work for our move. I told them that was unacceptable so they found a 5x8 enclosed trailer and told us we had to drive to Mt Laurel NJ an hour an 1/2 out of our way on our trip from Philly to Maine. The total lack of communication was so frustrating - there was no apology - no sense of concern or understanding whatsoever for not delivering what we ordered. Getting our hitch installed was even more of a nightmare. Zero customer service. I called 1800UHAUL, the Mt Laurel location as well as the regional 215 phone number and no one cared. If I could never to business with Uhaul again, I would but I'm sure the reason you have no customer service is because you know you have no competition. Have not been this frustrated and disappointed with a vendor in a long time. If I ran my business like this I would have no customers.

Llewellyn C. 
Rating:
5.0

Awesome staff! Friendly and knowledgeable. Thanks

Marc E. 
Rating:
5.0

Tiffany Diniglio was able to accommodate me and my family so we could extend our rental, she went out of her way to give us her email address and respond to us so that we could use the pick-up truck and also she helped us find another pick up truck at another location, she was so helpful and sweet, during our moving process which was a stressful time for us, especially during this heat wave. We are so grateful to her for her excellent customer service!

Christian A. 
Rating:
5.0

Tiffany was very knowledgeable and nice. A pleasure to work with.

Jennifer R. 
Rating:
1.0

I was scheduled to pick up my vehicle at 4pm. When the location i chose did not have a cargo van the awesome owner agreed to give me a 10 foot van in it's place. I waited for 45 minutes at the branch location because Anton, the corporate regional manager would not permit it. So, I had to drive 20 minutes away from my location. On my way to the next location, Uhaul called me to inform me they were closing in five minutes. I asked if they could wait as i would prefer to check out at the counter. I was told no they would not wait and i would have to check out online. I arrived at the new location to get a cargo van not of my choosing as i would be able to get with counter service. I had to take the extra time to do the online rental. I did not get home with the rental until 6 pm. I had to pay the extra miles for a location further from my home. All of this could have been avoided if Anton would have permitted the branch to rent me the 10 foot truck and i could have been home in 10 minutes. GREAT CORPORATE CUSTOMER SERVICE.

James W. 
Rating:
4.0

Customer did not leave a comment.

Marie T. 
Rating:
5.0

Pleasant, personable Staff.

Edward S. 
Rating:
5.0

I arrived early (2 hours) because of pending rain and the U-Haul attendant prepared the vehicle for me and I was able to complete my task. Thank you for going above and beyond

Samuel J. 
Rating:
4.0

Customer did not leave a comment.

Joseph W.  |  First Impressions 
Rating:
3.0

The local rental location was amazing. Super helpful and turned around my situation. Tiffany was the bright star in my terrible experience. I reserved (guaranteed) a 26' truck 3 weeks ahead of my move. 48 hours ahead of scheduled move, I get a text to check in for my rental -which is now located an hour plus from the original location and the pick up is for 3 hours later. No call to tell me there was a problem, Nothing. I call customer service and wait 30 minutes to talk to rep who seems understanding. She says she will transfer me to scheduling and upon doing so I get disconnected. Another 45 minutes in queue to get another rep who tells me scheduling was closed even when the first rep tried to connect me. He can't help but suggests I call scheduling the next morning at 7 am and texts me the number. I call scheduling at 7 to be told they can't help me but someone from the regional scheduling office will call me in two hours. 4.5 hours later I get a call from the local office about my reservation. Ended up with 15' truck for two days. Truck was ready on time and spotless. Had to do two trips over two days, got it done but was way more stressful than necessary. No apologies from Corp. no acknowledgement of the guarantee but being honored. Just awful. Will never use Uhaul again for anything that needs to be scheduled. Tiffany was the only reason I didn't lose it completely. Corp customer service needs work and general communication of changes would be nice.

Alyssa O. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Great job

Brian H. 
Rating:
5.0

The staff is great. The make it easy. My only suggestion is having my a number to right into the location and not have to go thought prompts to end up in a 30 minute hold

Michael C. 
Rating:
5.0

Very efficient and friendly! Equipment was ready and waiting. Online check in was extremely helpful (scanning license at home really saved time)

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Tiffany was very helpful and accommodating!!!

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

They were very helpful and friendly throughout the whole process. I would highly recommend them to family and friends.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Victor N. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

Nothing. The staff was extremely friendly and helpful. I would highly recommend this location for a rental.

Otis K. 
Rating:
5.0

Customer did not leave a comment.

Isaac G. 
Rating:
2.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Everything was great, wouldn't change a thing!!

Michael N. 
Rating:
5.0

The best Uhaul rental location in New Jersey!

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Complete courtesy & efficiency through out the whole rental process.

Susan E. 
Rating:
4.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Everything went as well as expected. I signed up for online pick up. It took me a little while to get through the instructions, (about 20 minutes), but it was my first time for online pick up. Next time it will probably go faster. When I returned the truck, I arrived at the end of the day, but David was available, got the keys from me and took care of the return process. When I arrived at home, just a few minutes later, I received the confirmation email that everything was processed and I was charged the amount I expected. I would for sure rent a truck from this location again. Thanks!

Michaela M. 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
5.0

No comment

Janice B.  |  First Impressions 
Rating:
5.0

Great all around experience

Anthony O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reta B.  |  First Impressions 
Rating:
5.0

Tiffany was Great. Very Helpful. I Really Appreciate Her Help!

Ralph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinna B.  |  First Impressions 
Rating:
5.0

the store manager was VERY pleasant and helpful as was the lot attendant.

Diane V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arian C.  |  First Impressions 
Rating:
5.0

Ryan was great help. Give him a raise

John M.  |  First Impressions 
Rating:
2.0

The location is convenient and the employees are very helpful. However, inside the gate is littered with random detritus and garbage on the ground. I have found rusty screws and other sharp objects.

jean-pierre t.  |  Reservation 
No reviews have been submitted for this location.

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