U-Haul Moving & Storage of Mount Laurel

Rating:

1.0

Clean your trucks

Rating:

5.0

Tiffany was very helpful.

Rating:

5.0

Tiffany went above and beyond to ensure I had a great rental experience! She reached out via Email when I reported my purse was left in the vehicle and ensure the next morning when she arrived that it was secured until I could come back to pick it up. My experience at this location was great and I look forward to using UHaul again.

Rating:

5.0

Quick check I and out

Rating:

3.0

It would have been nice if it was better lit so we could get into the unit at night. When first signing up, the office was a mess but Tiffany was great. She wery helpful and explained things clearly. When moving everything out of our unit, the gate was broken so it was left open. We took a few trips to get it all out to our new home but when we went back for another load, a UHaul truck was blocking the opened gate, forcing us to walk to our unit and hand carry everything back to our car and our unit was pretty far back . This caused many delays in meeting with movers from the moving company we hired, not to mention being sore.

Rating:

3.0

I found mouse droppings in my drawer.

Rating:

5.0

The staff was very helpful, the facility was very clean, and if I needed any help or had questions they were always available and happy to help.

Rating:

5.0

the store manager was VERY pleasant and helpful as was the lot attendant.

Rating:

5.0

Everything went without a hitch. No pun intended.

Rating:

5.0

Tiffany was awesome, I couldn't get a better experience, she met all my needs and changes.

Rating:

1.0

More employees. Took 50 minutes to get the truck. And they rushed me to get the truck back

Rating:

3.0

Representative liked to upcharge. me

Rating:

4.0

I have rented trucks from this location many times in the past and my address and phone number has not changed but she could not find me in the system and treated me as a first time customer asking many questions. I am not happy about that and wondering what happen

Rating:

5.0

Tiffany was great with whole rental process. Great with people. Will rent again.Thanks

Rating:

5.0

Tiffany Diniglio at the 3022 Rt. 38 Mt. Laurel, NJ UHaul is an amazing woman! She took care of me and was so nice about everything. My experience was great and my move in and out was smooth and easy. I really appreciate the friendliness of Tiffany and I would highly recommend the services at this UHaul location.

Rating:

5.0

Customer service is definitely a priority at this location. They were able to answer all questions and make the renting process smooth sailing,

Rating:

5.0

Easy-peasy seamless experience. Tiffany handled the reservation and pick up of the van. Return was after hours and was Much easier than the same transaction in the spring.

Rating:

3.0

This was not an ideal experience. I booked online last Saturday/Sunday to get a 15ft. truck and appliance dolly for 10/31/20 9am-3pm, got a call mid-week from the local store agent confirming information etc. She mentioned the truck was due back Friday and as such couldn't guarantee a self check-in for Saturday and to come into the office at 9am on Saturday to get the truck, She said if the truck was returned sooner she'd call so I know if I should just check in via the app. I didn't hear anything so Saturday morning we go and at 9am enter the store. The local agents were helping other customers already outside so we waited. The lady (same one who called me back to confirm) came in and said "Oh you can self check in" after I supplied my name. I paid for a mattress bag, and started the check in on my app. Took a selfie (in the store and with a mask on because it's mandated by NJ), took my front/back driverslicense picture and started making my way out the office to the truck waiting. I approved the info on my app check in and it got to a "Agent needs to approve" page and the male employee runs up and says "Here's your keys, be safe" and I get in the truck and start it up etc. App still hanging. I started on my way as my girlfriend who dropped me off to get the truck had started her way to my apartment in Collingswood, NJ. I get going and the whole time the app is still at that say screen. I see an option to "chat with agent" but I'm driving so I can't. I stop at a light close the app, reopen and it goes back to that screen and same thing. I leave it on my work iphone open waiting for it to change. I get almost halfway to my apartment and get a call from the local office agent lady basically saying I left the property with the truck without completing the check in. I explain what happened as I noted above, and she's very like well you got the truck and you didnt complete the check in and didnt have a formal agreement with them to rent the truck. I said well how do we fix that? Your co-worker gave me a key and implied I was good to go, nothing on any signage in the store or on the app says do not leave even with the keys provided until the app self check in completes. I asked how we fix this she says she's not familiar with the self check in and that's a different department and has customers to address in the store. I said I'm driving and once I get to my place I'll chat via the option on the page in the app then call her back. Next red light I quickly send a message through the app saying essentially the app is hanging I need to complete as I was given the keys and almost at my apartment to begin my move. It was about 10-15 mins later as I arrived at my apartment that my girlfriend who I listed as my alernate contact was called by what appeared to be a U-Haul customer service agent not at the local store. She put us on speakerphone so I could speak to them. I did not get any other calls from U-Haul to my phone since the one while driving which was odd they then called my alternate contact. At the same time I see a note in the app saying "Upload selfie without mask", so I tell the lady on the phone that and she encourages me to complete through the app as "taking the vehicle off the lot without an agreement/self check in complete they could have reported the truck stolen" she was nice about it but legit I would have been one of the most angry customers in your history if I got stopped for stolen vehicle for this. I proceed through the rest of the check in filling in the mileage, gas status, confirming existing damage pics etc and finally see the app complete and tell me we're good. The lady on the phone said she'd credit $50 reservation fee for the inconvenience and says they shouldn't have given me the key until after the check in. She was super nice and helpful. I did what I needed and before I returned the truck I called the local office again asking if i needed to fill the gas all the way to full because I got it at half a tank and again no clear info for stuff like gas easily found. She said that I could return it without getting my own gas and they'd charge $3.70 a gallon, I figured ok. That was $21 for EZ Fill which seemed off because I legit did 24 mile round trip and 3 gallons seemed a lot for that but whatever. Self return via the app was the easiest part of the whole U-Haul process, parked in the returned equipment spot, followed the instructions on the app to take the required pictures of the mileage, gas gauge, cab and storage area cleanliness and returned the key in the 24/7 box. I got my email confirming the a $160 total cost (initial quote email was $140 and being charged $140 already by U-Haul hoping it's not another $160 or I'll be angry about that too).

Rating:

5.0

Everyone knows moving is never a easy and never goes as planned, Tiffany and Jenny were very helpful and made the experience much smoother, They are great to work with and will definitely recommend this location!

Rating:

5.0

I must say that associates, Tiffany & Dana were great! They were very welcoming and professional and we were able to get what we needed.

Rating:

4.0

I originally reserved a 10 foot truck 2 weeks ago. The pick up location changed a few days before my pickup. Then it changed 1 hour before my pickup. Then when I went to 32 Church Road Maple Shade NJ, I had to wait 20 minutes to get service. Then I was told I had no reservation and no truck. I then had to scramble and call uhaul to find me a new truck. Reservation 29528686.

Rating:

5.0

The equipment was satisfactory but the wheels were dirty and run down. I have used this location on several occasions and always found the service to be exemplary; however, just had a problem with this rental.

Rating:

5.0

Tiffany, the general manager, provides outstanding customer service. She explained everything clearly.

Rating:

5.0

Good as is.

Rating:

4.0

Not browbeat the customer for an exact time to bring the truck back when he says “after hours in the evening sometime”. Can't always predict that when in the middle of a hectic move.

Rating:

5.0

Nothing

Rating:

5.0

Lady here was excellent and very helpful. Provided us the info to contact a manager in Texas to try and contact someone about the experience we had with our rental.

Rating:

4.0

No lighting for our unit A-10 when we placed items inside Saturday night. Lights are either broken or not illluminating upon entry.

Rating:

5.0

Everyone was so helpful it was super cheap and easy will be using again and recommending to my friends who want to move!

Rating:

5.0

Accuracy improvement over equipment availability. Like time table of when equip should be returned etc.

Rating:

5.0

They are very helpful here!

Rating:

5.0

Everything was great

Rating:

5.0

Tiffany was professional- knowledgeable and accommodating. Moving is stressful and tiring the last thing I needed was a hassle while renting a truck. But Tiiffany was great - even with Covid and all its restrictions; Tiffany was extremely helpful , kind and upbeat these qualities made the experience very pleasant and quick both for pick- up and drop off.

Rating:

5.0

Very flexible and prompt service.

Rating:

3.0

The facility wasn't open when we dropped off the truck, so I'm not able to comment on the details of the location.

Rating:

3.0

My experience with the location itself was fine, but I had an issue when booking the rental. Initially picked a location that was closest to me and received and email confirmation that this was my pick up and drop off location. A few days later when I was prompted to do my online check in, the locations were different and much further away. I called a few different locations that were closer and they didn't have my truck available. When I asked 1 of the employees why I was able to select a location online that wasn't available the person said that the website basically lets people Choose whatever they want and then they are informed of the change later. This is extremely inconvenient and ended up costing me way more because of how far the location was. Also, A feature allowing customers to drop off at a different location would be appreciated because U-Haul has so many and during these times, everyone is trying to save their pennies.

Rating:

5.0

Personnel at this location are very cordial, helpful and knowledgeable. Experience was definitely different from other times I have utilized U-Haul.

Rating:

5.0

Great customer service.

Rating:

5.0

From the phone call to reserve the vehicle to the drop-off, it was easy, courteous, and friendly. A very nice experience.

Rating:

5.0

When picking up and dropping off both employees were kind and helpful. Great experience and easy in and out process.

Rating:

5.0

Personnel were very helpful.

Rating:

5.0

Staff and rental experience was excellent. The manger, Tiffany even contacted me after store hours to answer a question.

Rating:

5.0

I liked the Ford Van rental I had. The only concern I had is that the maint team needed to use the spare tire for the van so that I could use it, but they didn't not have a spare, spare. So I drove the van without a spare. This might have caused an issue if I was stranded and could not use the spare. Thank you for your time.

Rating:

5.0

It was great and efficient service! Thank you!

Rating:

5.0

Nothing! My experience was excellent!!

Rating:

5.0

Christine was extremely patient and helpful.

Rating:

3.0

Equipment was clean however the truck sounded like it was going to die. I believe your transmission is on its way out.

Rating:

4.0

Rented a cargo van for $19.99, had it less than 2 hours and the bill totaled $98. I estimated the miles when the vehicle was picked up and the employee didn't check on the miles used at return. I thought I would get a refund for unused miles. When I asked her to check the miles, she said it didn't matter. She then checked her computer and said I used the same exact amount that I estimated, without actually checking the vehicle. I find that a little amazing and kind of unbelievable, that I used the EXACT amount of miles that I guessed at. So overall, it rental was way more than I expected to pay.

Rating:

5.0

Nothing/free beverages😀

Rating:

5.0

very helpful staff, good facility

Rating:

5.0

Outstanding support, thanks much

Rating:

5.0

The two agents I dealt with at this location, Tiffany DiNiglio and Christine (I didn't get her last name) are incredible. They are professional, courteous, friendly and very helpful. My rental had several special needs/requirements and all were met in an efficient, timely fashion by these two women. They are the reason I will rent from U-Haul in the future...

Rating:

5.0

Very personable staff.

Rating:

3.0

Parking is not that simple

Rating:

5.0

Everything was great, I left something in my vehicle I got a phone call from the manager Tiffany it's nice to see that somebody does go the extra mile for customer service kudos to her

Rating:

4.0

Vehicle needed an oil change

Rating:

5.0

I think you should give tge customer a better deal when renting a unit and a truck to move your stuff. I also think turning your truck in after hours shoukd be made easier

Rating:

5.0

Recommend this location

Rating:

5.0

The team was great. They proactively sent me videos on how to load the car, including thinking about low clearance. When I picked up the trailer they attached it to the vehicle and made sure everything was good. Very professional and friendly. Definitely would recommend them.

Rating:

5.0

Staff was extremely friendly and helpful. We are pleased with the service from this U-Haul location.

Rating:

4.0

Truck AC wasn't charged.

Rating:

5.0

The staff were awesome

Rating:

1.0

My house currently caught on fire. I reserved a truck and a U-Haul from this location. In the process of moving everything out I return the truck three hours late. I was charged a whole day for the late return. The employees were not helpful or understanding at all and I will be moving my things out of the storage unit as soon as possible.

Rating:

5.0

The clerk who set up the rent and took care of handling the item rented (a dolly) was exceptional--She went out of her way to be friendly, clear and efficient.

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Tiffany at my store was very pleasant and helpful at end of my moving day😊

Rating:

5.0

Tiffany was very accommodating in handling an issue we had. She was professional and courteous.

Rating:

5.0

12 years of no problems!

Rating:

5.0

All I can say is thank you thank you and thank you Pricilla...

Rating:

5.0

desk person explained every thing, and had answers to all my quedtions.

Rating:

5.0

Could not turn off TowMal (or something like that) This contributed to very poor milage and handling.

Rating:

5.0

explained every thing I needed to know quite well.

Rating:

5.0

Brian was very good! He got me all set up with my new storage unit with no issues at all! Thanks, Ray

Rating:

5.0

Friendly and very helpful.

Rating:

5.0

Well maintained. Very secure

Rating:

5.0

Was very happy with the way I was treated. Check out was fast and easy. They even helped me move a large item. The best!!8

Rating:

4.0

U haul was very convenient & a secure location for my storage & truck rental needs..I was very pleased with u haul services..

Rating:

5.0

.

Rating:

5.0

Great

Rating:

5.0

Brian is exceptional, made my stressful moving situation much more tolerable.

Rating:

4.0

Thank you

Rating:

5.0

Pricilla is a pleasure. She is so helpful. The facility is clean and accessible.

Rating:

1.0

Very unprofessional staff. I had numerous encounters with different staff and they all seemed mad at the fact that they were at work, and they I, the customer was the source of their frustration.

Rating:

5.0

Very handy location and was easy in and out. On one occasion the remote for the gate did not work, but otherwise great. I would add a few more parking spots.

Rating:

1.0

Was scammed out of $40 for using dumpster to throw away some old clothes and 2 small luggage bags, was given the ok to do so and was told i would not be charged and was charged anyway. Very unhappy.

Rating:

4.0

I was told by another sales person when I signed up my month would be prorated when I left the facility. yesterday told that was not accurate information, knowing that move date would b different,

Rating:

5.0

I had a wonderful experience working with this facility. The truck was well maintained, and all of the employees, esp. Priscilla, between 2/27 and 2/29 were extremely kind and helpful. Thank you!

Rating:

2.0

Pricilla was not friendly (other than when I signed up for the unit) There was ice at my unit over 3 occasions I was told I would be given a reimbursement when closing unit and than was told no.

Rating:

5.0

Ryan was great help. Give him a raise

Rating:

4.0

My experience with this facility was easy and convenient the staff was always friendly and professional. Thanks for everything!

Rating:

5.0

Great place, help, and service

Rating:

5.0

Pricilla was great to work with in handling my account. I will recommend this facility to all my colleagues!

Rating:

5.0

Very good customer service.

Rating:

5.0

The truck was just what I needed to get the job done. Pricing was right and service fine

Rating:

5.0

Very happy with the storage unit. Little expensive.

Rating:

5.0

It was a very smooth move in and salesperson was helpful and pleasant. This is my second rental of a storage unit and would highly recommend U-haul! Thank you!

Rating:

2.0

The location is convenient and the employees are very helpful. However, inside the gate is littered with random detritus and garbage on the ground. I have found rusty screws and other sharp objects.

Rating:

5.0

Priscilla is a nice woman who enjoys helping others and is quite a worker regarding the upkeep of the facility. Nice staff as well. Thank you!

Rating:

4.0

Service was fine, however there was only one person working in the store on a Saturday, so it was taking a long time to wait on all of the customers.

Rating:

5.0

Great customer service.

Rating:

1.0

The associate onsite asked me to come back because it was 15min before closing. We finished everything in 5min both because I started everything online and he rushed me through the rest of the process

Rating:

5.0

Everything went soon from start to finish

Rating:

5.0

I have been a Customer for a very long time. We just decided to downsize our household. This facility has always been clean and orderly. The Staff is extremely helpful and always welcoming

Rating:

5.0

Really convenient location and helpful staff!