Customer Reviews for U-Haul Moving & Storage of Murfreesboro

418 reviews

1519 Beasie Dr   Murfreesboro, TN 37128

(615) 896-5303

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(615) 896-5303

1519 Beasie Dr
Murfreesboro, TN 37128

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The representative in Murfreesboro TN was great he made my transition smooth and he was very polite. We need more people like him behind the counter.

Diane K.  |  First Impressions 
Rating:
5.0

Couldn't get the damn check-in app to work at drop off. That's tech though, the location was nice.

JASON G. 
Rating:
5.0

Agent was very quick in getting the information he needed. The vehicle maintenance does need to be checked a little more thoroughly. The wiper blades needed to be replaced with adequate wipers that would actually clear the windows of rain water instead of smear. Also, I suggested that the vehicle alignment needed to be checked since it pulled the vehicle slightly to the center line all the time while driving. Otherwise, the vehicle was dependable, and I appreciated that it told me how many miles I had left when it was low.

GERALD B. 
Rating:
5.0

Customer did not leave a comment.

Megan R.  |  First Impressions 
Rating:
5.0

Everyone I interacted with was helpful and friendly. The supplied lock made one less thing I had to worry about! I was able to use the provided carts to easily move my boxes into and out of my unit. The temperature was always within the designated range. The facility was always clean (including the bathrooms). My move was very stressful. It was a blessing to have one part that was consistent and positive. Thank you!

Rachel A.  |  Overall Experience 
Rating:
5.0

As I mentioned before - my original reservation was for a different size truck at a different location. Emailing me that you changed it while I'm traveling and don't have email access is NOT what I consider to be good customer service, especially when you "reward me" with fewer miles and fewer days!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

WANDA D. 
Rating:
4.0

Customer did not leave a comment.

Clarence O. 
Rating:
5.0

Fast. I love it.

Brian O. 
Rating:
4.0

We were randomly sent a text with an address with no explanation and when I arrived to the address on the contract we were told we can't take the truck here. I was given another address 4 miles further from my destination then when we checked in the attendant says you owe more because you went over by 4 miles on your mileage. He adjusted the bill to cover the overage but I'm still waiting for my furniture pads credit .

Tim P. 
Rating:
5.0

Excellent experience, much appreciated.

NICOLE K. 
Rating:
3.0

Customer did not leave a comment.

JAMMIE L. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

The owner and all of the staff were excellent! I would highly recommend this location to everyone. Wonderful experience!

Timothy A. 
Rating:
5.0

Every time we used them we are very pleased. They are always very friendly.

Tina K. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Good. Friendly Employees. Work done on time and well.

SHERMAN L. 
Rating:
5.0

Great Experience! Will definitely be back if i ever need to rent again. Thank you!

Amy B. 
Rating:
5.0

There's nothing I saw that needed to be improved upon. These guys are wonderful!!! I don't mean just wonderful, I mean above and beyond. I dealt with several people and every single person as well as the manager made my situation a lot less stressful. Go to these guys for moving and storage needs. Terrific people!!!

AMY H. 
Rating:
5.0

Customer did not leave a comment.

Billie L. 
Rating:
2.0

So dirty, no clean the equipment

Dairo O. 
Rating:
5.0

Widen the canopy under which customers are directed to return trucks.

Joseph K. 
Rating:
5.0

Nothing, management and employees have excellent meet and deal skills. All were knowledgeable and personable. A definite credit to the organization.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
4.0

I let the person at drop off know the tires need replacing as they are bald in spots and the alignment is off and the tires are worn irregular.

William H. 
Rating:
5.0

Fast pick up and return. Nice clean truck.

Michael M. 
Rating:
5.0

The personal was very friendly and helpful. Made experience very easy

sylvelva G. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
3.0

Customer did not leave a comment.

W W. 
Rating:
5.0

All was as expected

Kelly G. 
Rating:
5.0

Absolutely a positive experience! Not one negative!

GUY D. 
Rating:
5.0

fast service

ALIRIO C. 
Rating:
5.0

The after hours drop off process was a little confusing. Other than that, everything was easy and went smoothly!

Clancey O. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Busy place - multiple service people working with and waiting on customers. Prompt pick up process.

James J. 
Rating:
5.0

Customer did not leave a comment.

LOREN L. 
Rating:
5.0

Great people and helped setting up storage and return Facility does need more elevators

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

SHERRIE R. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

They were helpful and allowed me to turn my vehicle in here instead of having to drive it back to Watertown. The checkout was easy and fast.

Mona M. 
Rating:
5.0

The staff is great. However the technology at this location is always lacking. The computers never seem to work properly leaving the staff and customers both frustrated. Also the mobile app never seems to work. I need trucks/vans/trailers often and Uhaul has always been on top of things. Not so sure anymore

Donald W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Fast and great customer service! The lady who helped me at pickup was the only person in the store, however she was able to keep the wait time very short and took care of all the waiting customers with great efficiency. Hold on to her, give her a raise, a bonus and whatever else it takes to keep her on your team!

William T. 
Rating:
5.0

Easy location to get to, friendly staff, lots of equipment to choose from. Will use again!

Alyson W. 
Rating:
4.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Excellent customer service!!!!!

Erik T. 
Rating:
5.0

Very fast and efficient drop off, great service, I was very pleased! Great customer service, I will be back!

JOE W. 
Rating:
5.0

Customer did not leave a comment.

GERALD L. 
Rating:
1.0

Showed up and they didn't have the U Boxes. Had to go to another Uhaul, much farther away. found that the first box they gave me was wet when I finally got home. Bad experience.

Christopher C. 
Rating:
1.0

I was told they could install my hitch got there and was told after an hour and half of being there they didn't have proper tools to install so was never installed. VERY DISSATISFIED!!!!!!!!!

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Came out in pouring rain told me where to park the trailer and she unhooked the trailer for me,I was impressed.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN H. 
Rating:
5.0

Customer did not leave a comment.

Lori G. 
Rating:
5.0

The truck, location, and people were great. The movinghelp movers experience was absolutely horrible! Never get moving help from uhaul ever again. Get a new vendor to manage/prescreen companies.

Amy B. 
Rating:
2.0

It was pouring rain I had to stand outside while they checked in the truck. I told them that the truck smelled Like cigar smoke and had to drive from Northern IN to MID TN with the windows down. they said I don't smell it and you didn't rent it from us!

Rex S. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Ensure that all electronic communications can be carried out to its fullest extent. Some times we the customers don't receive the paperwork we should. Additionally, the agents working the facility are excellent.

Phillip P. 
Rating:
5.0

Great

Robert F. 
Rating:
5.0

I know their is always room for improvement but my experience at U-Haul Moving & Storage of M'Boro was excellent. The staff were friendly and professional. We reserved a truck online and once we hit the front counter, the process was only 5 minutes and we were checking out the truck and driving away. Returning the truck was just as easy. The whole process was about 5 minutes. Great rental experience, awesome customer service!!

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

Starneshia J. 
Rating:
5.0

They went out of their way to call me about the checkin process. More helpful then the pickup location.

RHETT W. 
Rating:
4.0

Send the final receipt as promised.

Susan H. 
Rating:
4.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Great experience. Super easy complete rental

Susan D. 
Rating:
5.0

we dropped off after hours and were unable to see facility and meet the reps. otherwise it looked very clean and had lots of storage and trucks.

Traci C. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
5.0

Becca and Raine (spelling?) we're top-notch. Very Pro-Active. I had a big contract with a lot of component parts. Ex: I needed a "loaner" hitch to get my U-Boxes to my home (x8). Raine made it happen. No fuss. (This is an active working contract as I review.)

Clarence A. 
Rating:
5.0

Nothing

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Deborah Y. 
Rating:
5.0

Customer did not leave a comment.

GEORGINA A. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA A. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

JACK EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

April A. 
Rating:
5.0

Nothing ,they were Awesome!

AMBER L. 
Rating:
5.0

Nothing, keep up the good work and thank you.

Steven V. 
Rating:
3.0

They were very crowded and only had 2 people working; however, the majority of the time one of the other was outside or in the bathroom. Their computer system froze and shut down after I waited in line for 30 minutes to pick up a reserved truck. My order was all messed up as well. None of the info was correct and the prices online did not match what I was charged

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Nothing. Service was excellent.

JURIS M. 
Rating:
5.0

Customer did not leave a comment.

Rex C. 
Rating:
4.0

The location of the pick up store was NOT what I contracted for. I had to drive 50 miles out of my way due to this breach of my original contract.

Michael K. 
Rating:
1.0

Went in with a fully functional car and got back a car with non-working tail lights.

Ryan S. 
Rating:
5.0

Present every customer a discount coupon for their next rental.😁

JOSEPH K. 
Rating:
5.0

Change the way that you place locks on lock box to the front and not the side. Was difficult to get code in had to could see all the letters. Also keep the locks clean so they are not sticky or have a residue on it. You have a clear location for drop off of vehicles but not a clear location of pick up. Other than that keep up the good work.

SABBRINA L. 
Rating:
5.0

Perfect location - next door to a gas station, right off the interstate. In and out in less than 5 minutes. Return was even quicker. I've probably rented from UHaul 20 times. Far and away the best experience I've had.

William S. 
Rating:
2.0

I made a reservation for a 26' truck at this location because it was guaranteed and they gave me a 20' truck. They were sending the bigger trucks to another city. So, it cost me more money in fuel and mileage because I had to make multiple trips.

QUINTIN M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

I than the lady with all the tattoos she was extremely nice

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Adina M. 
Rating:
5.0

Customer service was great

ALIK L. 
Rating:
5.0

Excellent service and quality hitch install completed quickly.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

COURTNIE T. 
Rating:
5.0

Customer did not leave a comment.

Cashad S. 
Rating:
4.0

The help at the counter was rude

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
No reviews have been submitted for this location.

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