Customer Reviews for U-Haul Moving & Storage of Murfreesboro

362 reviews

1519 Beasie Dr   Murfreesboro, TN 37128

(615) 896-5303

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 896-5303

1519 Beasie Dr
Murfreesboro, TN 37128

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

It was pouring rain I had to stand outside while they checked in the truck. I told them that the truck smelled Like cigar smoke and had to drive from Northern IN to MID TN with the windows down. they said I don't smell it and you didn't rent it from us!

Rex S. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Ensure that all electronic communications can be carried out to its fullest extent. Some times we the customers don't receive the paperwork we should. Additionally, the agents working the facility are excellent.

Phillip P. 
Rating:
5.0

Great

Robert F. 
Rating:
5.0

I know their is always room for improvement but my experience at U-Haul Moving & Storage of M'Boro was excellent. The staff were friendly and professional. We reserved a truck online and once we hit the front counter, the process was only 5 minutes and we were checking out the truck and driving away. Returning the truck was just as easy. The whole process was about 5 minutes. Great rental experience, awesome customer service!!

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

Starneshia J. 
Rating:
5.0

They went out of their way to call me about the checkin process. More helpful then the pickup location.

RHETT W. 
Rating:
4.0

Send the final receipt as promised.

Susan H. 
Rating:
4.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Great experience. Super easy complete rental

Susan D. 
Rating:
5.0

we dropped off after hours and were unable to see facility and meet the reps. otherwise it looked very clean and had lots of storage and trucks.

Traci C. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
5.0

Becca and Raine (spelling?) we're top-notch. Very Pro-Active. I had a big contract with a lot of component parts. Ex: I needed a "loaner" hitch to get my U-Boxes to my home (x8). Raine made it happen. No fuss. (This is an active working contract as I review.)

Clarence A. 
Rating:
5.0

Nothing

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Deborah Y. 
Rating:
5.0

Customer did not leave a comment.

GEORGINA A. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA A. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

JACK EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

April A. 
Rating:
5.0

Nothing ,they were Awesome!

AMBER L. 
Rating:
5.0

Nothing, keep up the good work and thank you.

Steven V. 
Rating:
3.0

They were very crowded and only had 2 people working; however, the majority of the time one of the other was outside or in the bathroom. Their computer system froze and shut down after I waited in line for 30 minutes to pick up a reserved truck. My order was all messed up as well. None of the info was correct and the prices online did not match what I was charged

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Nothing. Service was excellent.

JURIS M. 
Rating:
5.0

Customer did not leave a comment.

Rex C. 
Rating:
4.0

The location of the pick up store was NOT what I contracted for. I had to drive 50 miles out of my way due to this breach of my original contract.

Michael K. 
Rating:
1.0

Went in with a fully functional car and got back a car with non-working tail lights.

Ryan S. 
Rating:
5.0

Present every customer a discount coupon for their next rental.😁

JOSEPH K. 
Rating:
5.0

Change the way that you place locks on lock box to the front and not the side. Was difficult to get code in had to could see all the letters. Also keep the locks clean so they are not sticky or have a residue on it. You have a clear location for drop off of vehicles but not a clear location of pick up. Other than that keep up the good work.

SABBRINA L. 
Rating:
5.0

Perfect location - next door to a gas station, right off the interstate. In and out in less than 5 minutes. Return was even quicker. I've probably rented from UHaul 20 times. Far and away the best experience I've had.

William S. 
Rating:
2.0

I made a reservation for a 26' truck at this location because it was guaranteed and they gave me a 20' truck. They were sending the bigger trucks to another city. So, it cost me more money in fuel and mileage because I had to make multiple trips.

QUINTIN M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

I than the lady with all the tattoos she was extremely nice

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Adina M. 
Rating:
5.0

Customer service was great

ALIK L. 
Rating:
5.0

Excellent service and quality hitch install completed quickly.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

COURTNIE T. 
Rating:
5.0

Customer did not leave a comment.

Cashad S. 
Rating:
4.0

The help at the counter was rude

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

I will be using this location for all future rentals. Keep your people at this location! Everyone was super helpful, even the new guy who made his apologies for going slow. We've all been there.

CRISTY Y. 
Rating:
4.0

Customer did not leave a comment.

DONNA T. 
Rating:
4.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

OWEN S. 
Rating:
4.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Ronnie G. 
Rating:
5.0

Customer did not leave a comment.

Dena J. 
Rating:
5.0

Customer did not leave a comment.

Lynn W. 
Rating:
5.0

I had no issue with this service center, what I did have an issue with is my reservation being transferred 12 miles down the road from the original location, causing me to pay for an additional 25 miles. This change was done 2 days before I was due to move, not allowing me enough time to find a different truck.

FRANKLIN S. 
Rating:
5.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Price was a bit more than expected but I didn't read fine print

Paul W. 
Rating:
5.0

Customer did not leave a comment.

CHRIS F. 
Rating:
5.0

I had to take to Beasie Dr because the Memorial Ave location was too full but no problem. Thank you for NOT PUSHING THE MASK! Those things aren't healthy. Good experience. Good team.

JOSEPHHOLT B. 
Rating:
5.0

Picked up my rental and dropped off my rental with. I hassle at all. Quick service! Thank you!

Alicia H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

ALAN PAUL J. 
Rating:
5.0

Customer did not leave a comment.

Ked M. 
Rating:
5.0

Amazing location. Everything was clean and everyone was EXTREMELY friendly. The returning process took less than 5 min.

CYNDI T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE T. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
1.0

It was a few (2-3) minutes before closing and as I was walking toward the entrance door an employee came to the door, looked at me and then locked the door. I have never been treated this way at any of the other U-haul locations in my area. Total and complete lack of customer service provided by U-haul and the owner of this facility. This type of behavior usually starts at the top (Mangers/Owners) and the employees follow the leaders. The behavior of the employee was disrespectful at best, did not even have the decency to let me know that "Hey we just closed, do you need help with self check-in". Then while doing the self check-in, he came out the door, never even acknowledged me and walked to his car and left. I can only guess it was more important for him to get off the clock and leave.

Todd H. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

JAMIE T. 
Rating:
1.0

Still cannot understand why the manager who assigned my move from Country Road UHaul in Chico, California lied to me telling me that my 2 UBxs would go to Murfreesboro UHaul Location AND from there would automatically transfer to Brentwood Mallory Lane UHaul location Also, I would receive 1 MONTH FREE STORAGE FROM THE TIME IT ARRIVED THERE. None of this happened!! Disgusted with UHaul. Once the $3,000.40 was withdrawn for the move, further assistance abruptly ended. I will never recommend UHaul as it was a Sham!! Posting my opinion of UHAUL Online for a warning to the public, "Beware as what your told by the agent who signs you up for your long distance move from the beginning to the end is UNTRUE through UHAUL, BEWARE"

grace P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

J L. 
Rating:
5.0

Prompt courteous service!

William B. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

This location is great. Made the process, easy and simple. The truck was also well maintained

Mawusi A. 
Rating:
5.0

Customer did not leave a comment.

Turki A. 
Rating:
5.0

Customer did not leave a comment.

JAMIE T. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

This location is new and there were technical issues that are beyond the employees control. Otherwise I would have rated excellent!

DONALD W. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Kristina N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD DON R. 
Rating:
5.0

Customer did not leave a comment.

Rex C. 
Rating:
5.0

There is not a lot of customer parking. I was hoping to leave my truck there and drive out with the van I rented. It did not look like that was a good idea since space was limited.

MATTHEW P. 
Rating:
5.0

Everything was great!!

tracey T. 
Rating:
5.0

Customer did not leave a comment.

ROMEO D. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
4.0

Customer did not leave a comment.

Clarence H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

We were getting ready to move so needed 5 u-boxes. While discussing this with the desk person, they were indicating the problems which could come up due to demand. This young man standing there (later learned his name is Rahne) said "come on I will take care of you." And he did! As I picked up boxes to fill and return them for storage, Rahne was prepared each and every time. He made sure they were ready when I was ready. Same with getting u-boxes out of storage and unloading them. Rahne never let me down and lived up to what he said in the beginning...I WILL TAKE CARE OF YOU. thank you Rahne

Rick S. 
Rating:
5.0

Great customer service and facility

LEONARDO L. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
No reviews have been submitted for this location.

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