Customer Reviews for U-Haul Moving & Storage of Muskegon

3263 reviews

3587 Apple Ave   Muskegon, MI 49442
(@ Mill Iron)

(231) 777-3921

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(231) 777-3921

3587 Apple Ave
Muskegon, MI 49442
(@ Mill Iron)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Zabrina S. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

Thank you for the friendly, professional, and excellent assistance.

MARASHETTE LETEI B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

RANDALL JAY S. 
Rating:
3.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruno S. 
Rating:
5.0

The only thing I dislike about this location is he did not explain the deposit policy when you pay cash. He told me I would get my cash back when I dropped off the truck.

Nicole V. 
Rating:
4.0

One of the wires on the light connection was broken. The employee offered to fix it, but that should have been checked before it was determined that this trailer was ready to be rented to us.

Jayne G. 
Rating:
5.0

Customer did not leave a comment.

Leesa D. 
Rating:
5.0

Didn't expect the truck not to have cruise control. Driving a long distance and no cruise was a killer.

HEATHER MARIE S. 
Rating:
3.0

Customer did not leave a comment.

ALLAN ALBERT A. 
Rating:
5.0

Customer did not leave a comment.

ERICA NICOLE L. 
Rating:
5.0

Staff went above and beyond when my reservation was canceled by online system. Thanks so much for the great customer service and experience!!

CHRISTOPHER MICH P. 
Rating:
5.0

Quick easy return

JAMESRAYMOND T. 
Rating:
5.0

Customer did not leave a comment.

KRISTAL KAY S. 
Rating:
5.0

Everyone was real nice and had smiles on their faces. I will definitely do more business with our local Uhaul store again thank you.

Lisa M. 
Rating:
4.0

See above!!!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Your employees were very polite, pleasant and helpful. Thank you.

JOHN STEPHEN H. 
Rating:
5.0

You don't need to change a thing. Staff was courteous and professional. The store was clean and well maintained. Check out and return were seamless; a great experience.

Deana F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JEROME L. 
Rating:
4.0

Customer did not leave a comment.

DAVID LEE S. 
Rating:
4.0

Controlling the mice and bugs access points would be better. Also had water damage to items in my unit as it was on the end of the row where the parking area collected water.

Marianne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stan M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY RONALD K. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Other than the fact that we didn't get a confirmation call the day before and had to call early the next to find out our pick up location, we had a good experience and would rent from here again!

Andrew T. 
Rating:
3.0

Customer did not leave a comment.

NAKEASHA DAWN P. 
Rating:
5.0

Customer did not leave a comment.

RODNEY ALAN M. 
Rating:
4.0

Customer did not leave a comment.

CORLISS ANNIAS L. 
Rating:
5.0

We have a perfectly awesome experience. Thank you so much!

Kelli M. 
Rating:
5.0

The employees at this location go above and beyond to help!

ZACHARY STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

KERRY ALLEN G. 
Rating:
5.0

The staff member was extremely helpful and in good spirits. Especially because he was working on a holiday and it would have been easy for him not have the best attitude. We really appreeciated his demeanort with us.

Thomas Z. 
Rating:
5.0

Everything went well and according to plan. I cannot think of any ways to improve already excellent service.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

douglas W. 
Rating:
4.0

Both locations did well. The issue I had was getting a call the day before saying I had to drive to Muskegon 70 miles + both ways to pick up a truck I reserved in Grand Rapids. Couldn't U haul have driven a truck to the location I rented it from. This issue through a wrench in my move.

TIMOTHY DALE J. 
Rating:
5.0

Great to rent from Uhaul!

David B. 
Rating:
5.0

Excellent customer service! Easy in and out. Super convenient drop off options!!! Thanks for everything!

SHANE DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
3.0

Not charge $30 for 2 gallons of gas I returned the truck on 1/4 of gas and got charged an extra $30 for gas which is rediculous

ANDREA LEE K. 
Rating:
5.0

Nothing. Your early morning employee, Tristan, was PHENOMENAL! He made us feel EXCITED about our move and competent about our U-HAUL rental! We will use you again at this particular pick up site!

Kathy K. 
Rating:
3.0

The online system does not work easily. I had to place a new order once I was on-site. Then, the key box is not well marked and was placed behind another truck. It was an extremely frustrating rental process. Also, the uhaul phone assistance was unable to help and sent me to technical services where no one answered after 20 minutes. It wasn't that point I placed a brand new order.

Rebecca O. 
Rating:
4.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

Very friendly, helpful, and professional personnel at the Muskegon U-Haul. Would absolutely recommend them to family and friends.

James M. 
Rating:
5.0

Hire more people so the wait isn't so long. Also need more people to answer the phone, so you don't need to wait for hours to talk to someone.

Rose R. 
Rating:
4.0

Customer did not leave a comment.

Willie H.  |  Overall Experience 
Rating:
5.0

The experience was perfect. Used for box trucks in the past and now a car trailer. Definently will be back when in need!

Jacob C. 
Rating:
4.0

Truck shake need overall service

KIMBERLY MICHELL F. 
Rating:
5.0

Customer did not leave a comment.

RANDALL JEROME N. 
Rating:
5.0

Customer did not leave a comment.

JAMES GERARD G. 
Rating:
4.0

Thankful

Jeffreylamarr-Da M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE DESIREE M. 
Rating:
4.0

Customer did not leave a comment.

SARAH FRANCES B. 
Rating:
4.0

Customer did not leave a comment.

JULIE J. 
Rating:
5.0

Nothing but fast and friendly service

JACOB ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
4.0

Customer did not leave a comment.

Roberta B. 
Rating:
5.0

It rained really hard this weekend, the trailer was leaking from the roof and my mattress got soaked. Not sure if there was a leak or if this is normal.

KENDRA ANN L. 
Rating:
5.0

Customer did not leave a comment.

Noland B. 
Rating:
5.0

E Alerts are not accurate. Corporate U-Haul has a large problem with these issues

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

We received excellent assistance picking up our equipment.

Matthew M. 
Rating:
1.0

Customer did not leave a comment.

Rashedia C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Although the employee was outstanding, he was alone and could have used help

KRISTIN H. 
Rating:
5.0

Customer did not leave a comment.

Monica U. 
Rating:
5.0

Customer did not leave a comment.

LUCAS A. 
Rating:
5.0

Tristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.

Jerome P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN JAMES P. 
Rating:
5.0

Tristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.

Jerome P. 
Rating:
3.0

Could use one or two more people taking care of customers to reduce wait time. Also had issues with the U-Haul app upon return of the equipment rented.

David W. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
4.0

Customer did not leave a comment.

Herbert B. 
Rating:
3.0

The Gm in the store was great, as was the help desk when I called after I could get the return application to work. It would also be nice to have a place to discuss some of the issues I had with the truck itself. Otherwise. I was please with my service; it was the product that was lacking.

RACHEL MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

LARRY DOYLE P. 
Rating:
5.0

My UHaul representative was excellent and provided great service

JOHN T. 
Rating:
5.0

We had an issue with the original pickup location (Campbell) where all they would tell us is their guy that does u-haul wasn't coming in therefore we couldn't get our equipment we reserved. He sent us to the other location on apple Ave. in hopes they could help us. The Apple location was very accommodating and courteous!

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
1.0

We had delays due to poor customer service at the site. We were told one thing by the reservation line and another thing from the site.

Megan L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

JAMES ARTHUR M. 
Rating:
2.0

Very long wait. No staff available.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
4.0

Need to hire more staff for weekend customers.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

RICH L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GERARD U. 
Rating:
4.0

The parking lot was overrun with vehicles being returned, to the point where the entrance was almost completely blocked.

Dustin H. 
Rating:
4.0

The general manager was very friendly and helpful. He was knowledgeable and helped us make good decisions.

Jack Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

Barbra S. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
4.0

Customer did not leave a comment.

TERESAMARCIA W. 
Rating:
5.0

Customer did not leave a comment.

TODD RAYMOND H. 
Rating:
5.0

get a phone number that matches the location. the central Uhaul number is horrible and you have to wait for literally hours on hold and never get a response. get a real, active, local phone number that has a human response in a short time period.

NOLAND JAYCE B. 
Rating:
3.0

The male I worked with was amazing and extremely friendly. He deserves a raise or a management position! Thank you for all he did!

Al H. 
Rating:
5.0

Customer did not leave a comment.

Cristin F. 
Rating:
5.0

Customer did not leave a comment.

KYLE ISAAC D. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

From start to finish, it was a breeze. great service.

BOAZIE LEE W. 
Rating:
3.0

Improve customer interaction at location

JONATHAN AMES B. 
Rating:
5.0

Customer did not leave a comment.

JAMES ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

Arthur E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyrone K.  |  Overall Experience 
Rating:
1.0

The moving experience has been stressful. Once I arrived at Muskegon Uhaul Storage after driving up 14 hours from NC...they didn’t have my storage unit available. I had reserved over a month ago (GM told me they do first come, first serve). I have called the 1800 number 3 times (got a person once & they hung up on me before I could even explain), called Regional Manager (left VM) & sent email to customer service. No reply from anyone. After waiting 3 hours at Uhaul return/storage unit, I finally left & I now have a full Uhaul truck over 2 hours away with no solution. Only bright spot is a different Uhaul location (Houghton Lake) has been trying to help-GM is super friendly & answers her phone.

Tamara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  First Impressions 
Rating:
5.0

I would recommend this facility to anyone. Very helpful staff.

Andrew Z.  |  First Impressions 
Rating:
5.0

Tristen did an excellent job getting us taken care of. He went above an beyond to get us the room we needed for our stuff in a booked facility. Will be using this facility for our future needs.

Nathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dietra a.  |  First Impressions 
Rating:
5.0

The employee Tristan was on top of everything, every time we came in to make an appointment. We were very impressed with our service from him. Any questions or issues we had were addressed immediately. Thank you!

Jennifer M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly L.  |  First Impressions 
Rating:
4.0

24/7 access would be ideal for me in my lifestyle. Being a Professional Trucker I may only be in town for a 10hr break and having ANY access denial is frustrating. But they were the only place with a larger unit. They did work with me on my moving truck though which was awesome of them.

DAVID LEE W.  |  First Impressions 
Rating:
5.0

Grant was very nice and helpful.

susan p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charell d.  |  Overall Experience 
Rating:
5.0

Very nice staff

Scott B.  |  Overall Experience 
Rating:
1.0

WAY OVER PRICED for the sizes!!! BIG TRIPLE AAA IS THE WAY TO GO!!!! Super nice people! Wolf lake rd.

Dave G.  |  Overall Experience 
Rating:
5.0

I got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.

Michael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas Edward C.  |  First Impressions 
Rating:
5.0

Very courteous friendly service. Very professional. The manager was exceptional. Took his time to walk me around and show me what I wanted. Hugh Macquarie I think said

hugh m.  |  First Impressions 
Rating:
5.0

Grant made process extremely easy an expedient.

steven v.  |  First Impressions 
Rating:
5.0

Very good

Charles L.  |  First Impressions 
Rating:
5.0

A pleasure working with Ms. Haley and her staff. Very helpful and flexible with this new customer.

Tyrone K.  |  First Impressions 
Rating:
5.0

I wish I had written down the names of the staff but to be honest every employee I felt with over the last 3 months were all excellent employees

Wayne J.  |  Overall Experience 
Rating:
2.0

The staff were friendly. However, the agent who rented me the truck informed me of the special that month- stating I was eleihible for a one-month free storage unit. And beyond a month it would be regular price. He did not share that the unit was at the dropoff site from my one way trip. I called to reserve the unit, explained that I wanted to take advantage of the special and a different agent booked it. Again I was not told that the unit had to be at the other location. So when I arrived with my belongings to put in the unit I rented, I was surprised to find I was being charged full price. I am very disappointed that the first two agents didn’t tell me the exact details. It feels like a bait and switch.

Kristen B.  |  First Impressions 
Rating:
5.0

Everything was great. There were mouse dropping in both units that I rented that I noticed when I moved out. Might want to do something about that.

Daniel B.  |  Overall Experience 
Rating:
1.0

You removed the remaining load I had before I turned in the key and lock.

tom b.  |  Overall Experience 
Rating:
1.0

WORD OF MOUTH. WILL BE OUT THERE IF ASKED HOW I WAS TREATED... NEVER NEVER. COMMING BACK. RUDEST. PEOPLE. I EVER MET

cheryl g.  |  Overall Experience 
Rating:
5.0

The customer service rep was patient with me, and answered every question. She never rushed me. Also, when I had a concern with the rodent poison, a guy came out to show me the trap and bait system!

Terry G.  |  First Impressions 
Rating:
5.0

Very clean, gate works great so far. Very nice salesman. Polite and helpful. Thanks

Dave G.  |  First Impressions 
Rating:
5.0

Good job thanks

Charlisa H.  |  First Impressions 
No reviews have been submitted for this location.

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