Customer Reviews for U-Haul Moving & Storage of Muskegon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Muskegon

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KEITH L. on

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I took a chance going there as I had a very negative experience at the same location 2 years ago with James Brown. I had a Stored couch ruined in only 2 months as a results of employees not doing their job. James and U-Haul was Very indifferent. Much better experience this time

donna f. on

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kenneth p. on

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Very pleased with your staff!

Colin V. on

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Timothy K. on

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roger a. on

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Great customer service!

Lauren F. on

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Lawana B. on

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Michael P. on

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Rebecca P. on

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The people were very nice, but after my experience with my trailer I would prefer not use uhaul again.

eric d. on

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Brad C. on

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They unhooked transport in just minutes of my arrival and had me off in no time!!!

Brad C. on

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Night day of a difference. Awesome and very helpful.

Calvin S. on

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Just keep up the good work.

Amber f. on

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Great customer service from General Manager.

John N. on

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Michael T. on

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While the location for the truck pick up was ok, WHERE I had to pick up my truck was not. I received a text around 8pm the night before, that was going to have to pick up my truck 15 miles away from where I needed it. When I reserved the truck, everything was set for my IN TOWN pick up 1 mile away from where I was moving from. My move was 2 miles from there. I had to return the truck to where I picked it up from, an additional 15 miles raked on to my move. All and all I had to pay for 30 miles when my move could have been done within 10 miles. Not to mention the extra time it took for me to drive all the way to the location to pick it up. I understand truck availability might be limited, but to tell me 12 hours before my move that I have to go to another location and then charge me the additional mileage is unsat and unfair. I spent 22 years in the Navy and have since retired from military service and have used equipment off all sorts from Uhaul for all my moves. This was by far the worst experience I’ve ever had! Nothing like adding more stress and expenses to an already stressful and expensive time as in any move.

Susanmary N. on

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Vicki W. on

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Mark W. on

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Matthew P. on

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Douglas S. on

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person was very helpful and got us going in a quick manner. excellent customer service and very friendly helpful staff

LYNN H. on

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TRUMAN J. on

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Craig b. on

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No recomondations. Drop off was very quick and they found/returned a back pillow before I left.

Dennis J. on

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Candis S. on

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Douglas P. on

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Nothing it's great!

Esther P. on

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Patrick S. on

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Daniel B. on

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Ann F. on

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Very easy process to rent the truck and return it. Would use again!

RON M. on

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DAVE T. on

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james m. on

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Go back to renting trucks that have the fuel at FULL to start. It really is a setback to have to fuel up as soon as you leave the lot.

Marise S. on

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Dylan S. on

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Staff went above and beyond to accommodate me! I should of asked for her name, but the girl at the desk was awesome along with the guys that helped me hook up the trailer!

Gregory A. on

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Troy A. on

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Kelly L. on

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PATRICK D. on

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jonathan h. on

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Micheal S. on

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Fast and professional. Very good experience.

cynthia j. on

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Misleading and rude from the very first phone call I made for a reservation.

Felicia H. on

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All my stuff got wet. And mouse dropping everywhere !! No food was put in the storage and some of my stuff was also chewed up. Like my photo album!!!!

Ray R. on

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Terrible experience overall

Debbie M. on

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My only complaint is the mileage. I recorded it at 911 when I left and my contract had it at 906 so I paid for 5 extra miles. Outside of that great service

Chana D. on

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The parking lot entrance and exit is confusing.

michael p. on

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KELLY F. on

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Tayler k. on

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michael s. on

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Tim K. on

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sarah d. on

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Good experience!

DAVID H. on

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Staff was very courteous and helpful

Billie O. on

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I got there too early for employees to be there. Keys sign should be bigger or sign should be on side door saying where to take the keys.

Jerome E. on

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Teresa K. on

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KELLY F. on

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Stuart F. on

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very nice even when busy

Jeremiah S. on

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Richard T. on

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Adam G. on

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Kenneth C. on

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The woman with the nose ring was rude and unhelpful.

Janet J. on

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Rhonda B. on

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Nothing, it went smoothly.

candi j. on

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Ted N. on

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Scott C. on

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Staff were friendly and helpful.

Ray W. on

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Ruth M. on

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Ed R. on

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Vehicle was well maintained but the cab was dirty. Had to clean-up spilled drinks from cup holders and dash.

Michael P. on

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Eric S. on

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Excellent service!

Robert W. on

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I booked a tow dolly at the rental store right next to where I work, where my tow vehicle was and where I was bringing the vehicle I was towing to. 45 min befor my pick up time I was informed that I had to drive 15 miles in the opposite direction of where the vehicle I was moving to get the dolly. So I endid up driving 30 miles out of my way to get a dolly to move a vehicle 8 miles to my work. It would have been 8 miles to the vehicle empty and tow back. But I ended up hauling the dolly empty twice as far just to pick up and drop off. Booked dolly on a Tuesday for Saturday. Not happy with reservation policy. Didn’t even get a discount for inconvenience. Will probably never use uhaul again.

Rachel R. on

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Everyone was very helpful, efficient and made me feel welcome. Thank you!

Gregory M. on

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ed h. on

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Thank you for the great customer service

Tom K. on

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Both reps were great to me, thanks UHAUL

Michael H. on

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Nothing

regina d. on

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Kandy K. on

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At this point I would not recommend. I booked my trailer hitch and wiring hook up on line two weeks in advance. I dropped my Jeep off at 8:00 AM. At 5:15 I had to call to see if it was done, as I was still at work, waiting to hear. No one answered the phone from the facility, someone somewhere else answered, sent a message and 10 minutes later someone from the facility called me and informed me that the wrong wiring assembly was sent, so I will have no electrical hook up. When I picked it up, a credit was issued for the wiring assembly, I had to ask, when will I be able to get the wiring, and how much will it be. The attendant asked if I wanted them to call me on Friday when they received the correct assembly, and of course I do. She had no idea though how much it would cost. I assume they ordered it, yet she had no idea how much this will now cost me. It is my feeling that the car was done based on the information on the receipt before noon, at which time I should have been CALLED and I could have picked it up on my lunch. We'll see how the rest of this goes!!

Jason G. on

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Both pick up and drop off locations had fantastic people.

Molly F. on

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Jacob C. on

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The Lady working was cussing and overall not very friendly. Usually when I rent a uhaul they go over information, not the case this time. They were also impatient when I took my time to make sure all headlights etc worked properly.

Andrea K. on

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Staff was very unfriendly, didn’t acknowledge I even walked in until I said something. Girl shot me down as soon as I asked if a king bed fit inside their van, she said no, not even a queen size. Well, got a king size to fit. Van was nice, the guy that helped me I think was newer, but he was more friendly than the girl there. Glad I don’t need Uhaul very often.

Joseph P. on

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Wanted to charge me $32 for the $14.95 trailer that I was trying to rent. I ended up having to go online with my phone to reserve a trailer so the price would get corrected because the U-Haul office could not figure out what the problem was. Crazy waste of my time to sit there for 20 minutes. Also I am not impressed with the neighborhood dealer at 796 E. Apple - nobody answered the phone when I called so I had to drive over there, only to learn that they didn't have my trailer size. When I told them that nobody was answering the phone, they claimed it was an answering service that was responsible. Seriously? An answering service that has the phone go to a pre-recorded message and then never picks up? Stupid.

Sara H. on

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We were told to have the truck back at 3pm to avoid penalty. We had it back at 2:50. We waited 30 mins before someone came out to inspect it and take the keys. That part took less than a minute. I waited 30 mins for someone to do 1 minute of work just to drop the truck off after doing exhausting moving all day. I recommend making the drop off experience better or dont tell customers to have the truck back by a certain time without penalty and then make them wait a half hour before they can leave.

Lauri B. on

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Dave G. on

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Very clean, gate works great so far. Very nice salesman. Polite and helpful. Thanks

Peter B. on

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Only suggestion is that the trucks are full of gas upon departure. I was supposed to bring mine back at 7/16th, which is, of course, pretty much impossible. Customers will assume this is done intentionally since almost everyone will return with somewhat more gas (maybe it is). Otherwise, everything was excellent.

Kip A. on

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Fire chris at the gratiot location. He makes the company look bad. Makes me think of using a different company. I have been using uhaul for many many years. Just look me up. Fire him or I never use your company again. That simple

Laura M. on

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Absolutely wonderful manager!

Joe T. on

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Janice S. on

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Shaun C. on

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Great service. Really nice people. Trailer worked great!

Jeffrey C. on

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I did not want insurance but the way your reservation system works I missed un-selecting that "option". I am very disappointed in this.

Michael H. on

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Team was friendly and helpful. Been here many times now. Best U Haul location in Michigan !!

Chris M. on

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I went by one weekend and the gate was stuck open. If you are 3 days late on the monthly rent they lock you out of your storage unit and won't unlock it until it is paid in full.

rebecca z. on

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The dolly was not on the truck so please remove it I called yesterday and let a lady know it wasn’t on the truck.

PIONEER R. on

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Ryan L. on

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Nothing to improve, I am extremely satisfied with my experience at this location ,you couldn't ask for better costumers service, I will be recommending this place. Thank you

Deandra W. on

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Andrew T. on

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Hailey was very professional and courteous. She made my return very quick and I was able to get on the road quickly. Clean facilities and professional staff are all I could ask for! Thanks again!

Ron P. on

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Deandra W. on

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Alexis D. on

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Just want you to know the staff was very pleasant and helpful

chris h. on

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Always a good experience at this location

Lauri B. on

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Steven S. on

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keri b. on

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First we called asking for a specific trailer they said they had it there on their property when we went to pick it up they told us it was not back yet so they had to give us a bigger trailer that cost me more in gas hauling that because it was heavier and they told us $15 over the phone we get there it’s 24 something asked why the difference and he said there are certain fees like environmental fees I asked what that was he couldn’t even explain to me what the environmental fee was and this was the store manager

tracy h. on

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Andrew M. on

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Jerome P. on

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David A. on

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Dan h. on

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Be more upfront with advertised. The 6x12 cargo trailer showed a price of $29.95 which is what I was also quoted over the phone when making the reservation. When I arrived to pick the trailer up, I was charged $90. I asked about the $29.95 price and the lady explained that this was for in-town use which I was moving my son in Muskegon so how was this not in-town use. I'll be hard pressed to use Uhaul again. Was very disappointed!!!

JEFF P. on

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tim k. on

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Crystal H. on

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When I returned my equipment the man who helped check me back in was very respectful and willing to help. He was able to answer all of my questions.

Lisa Louise T. on

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Truck had damage that was not marked and when I dropped it off in Lake Mills--that Uhaul asked if it was pulled out of a ditch and that I was lucky to have purchased the insurance or I would have been charged for all of the old damage. I immediately contacted an attorney as I do not want to be accused of old damage.

Kim B. on

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Zachary n. on

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lloyd k. on

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Kathleen N. on

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johnnie g. on

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Matthew J. on

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Craig B. on

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The gen mgr charged me for an extra day even though I returned it within 48 hours. He put the time in an hour and a half after I left. I had gone shopping at Meijer and then got my enail receipt showing an extra day added. They were buzy. The guy that checked me in was pleasant and another guy seemed like he was woring to help customers. I was charged for over miles last time I dropped off a truck. He needs to pay attention. Ive had to request a refund on my credit card both time when returning a truck to this location. I need to rent another truck in the near future. I hope I wont deal with this again.

Richard E. on

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Mirror on the truck didn’t work. There was no windshield wiper fluid.

Farrah S. on

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Frederick C. on

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Joe v. on

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Michelle S. on

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Clement C. on

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Jordan s. on

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Doris M. on

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Gary R. on

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Everything went very smooth nice people to work with.

Doug C. on

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Rachel H. on

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I greatly appreciate the staff, and the facility for maintaining my vehicle for over 3 years. Very friendly and helpful staff.

Charlisa H. on

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Good job thanks

Lindsey B. on

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Always friendly and helpful!

Teri B. on

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All the staff is exceptional and go above and beyond to help you 😄

Susan T. on

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Every thing went very well

Daniel B. on

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Very helpful and friendly staff.

Stephani J. on

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Did not appreciate the young women and her displays of unprofessionalism. I was able to talk to a nice guy that helped straighten things out but the entire time the young lady was yelling in the back

Maria E. on

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Absolute nightmare!! Rented Uboxes. Nobody could give me a straight answer about when they would be delivered. Was not told when they arrived in Muskegon from Cincinnati. Took a week to get delivered!

Eric S. on

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Jason was excellent to work with.

CAMRON H. on

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They did not have my U-box ready when I arrived. I called the day before and was told that it would be ready he next day after 12 and that he would have someone put it on a trailer first thing in the.

Adam and Elizabeth A. on

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Using U-Haul Moving & Storage of Muskegon made our move from Chicago a much easier task.

Brooke W. on

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Very good facility

BRIAN W. on

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Keep up the good work.

Priscilla L. on

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