Customer Reviews for U-Haul Moving & Storage of Muskegon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Muskegon

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James E. on

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Terry G. on

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The customer service rep was patient with me, and answered every question. She never rushed me. Also, when I had a concern with the rodent poison, a guy came out to show me the trap and bait system!

Joseph C. on

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No problems. Handled be a new person who did a good job while struggling with a computer problem. Not his fault, he was very good!

Jeanette N. on

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Sean K. on

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Great attitude from woman at the counter

Morey G. on

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Great price. Good assistance. Busy and I had to wait 20 minutes to be waited on.

Nathanielmaurice P. on

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Michael J. on

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Michael C. on

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Great staff. Got me checked in and on road quickly. Return went great too. Thanks

Lauri A. on

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Throughout the process the staff was professional and forthright. The trailer I wanted was kept overtime by the previous renters and that caused a delay in my completing my need. It was the professional actions of the staff that made it a good experience.

Amanda A. on

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Excellent customer service. Made moving much easier! Thank u

Danieljoseph A. on

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Jody H. on

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Kurtrichard S. on

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While I was submitting my last picture of current vehicle damage, my session expired. I had to go inside the store and confirm with the manager that my picture uploaded. Please extend the session time at the web site where pictures of damage are submitted.

George M. on

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The vehicle was not clean the cab smelled of smoke and was on able to spend any time in the cam the outside was not well cared for the service engine oil light was on and not satisfied at all

Douglas P. on

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Clean organized and enough people to take care of customers. Plenty of signage lets you know where to park the equipment when you return it. A nice store with any supplies you might need. No waiting here and it was the day after the 4th of july holiday. This location is an example that all other locations should be measured by.

Marianne C. on

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ROGER H. on

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Great hours compared to some Uhaul locations for dropping off. He came out, unhooked the trailer and sent me on my way in under 2 minutes.

Christal S. on

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Nicole T. on

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While the location was easy to find and easy to drop off, I wish we would have been told we were at the wrong location when we arrived. While we were waiting in line inside the store, an employee outside simply unhooked our trailer, walked in, asked if that trailer was ours, said we were good to go and walked away. The following day I get a call from the correct location asking where the trailer was! We had no idea we had dropped off at the wrong location. Thankfully the other location was very understanding. I realize it's our fault for being at the wrong location (the correct location we're told was only a block away) but no one asked for our information or verified that we were at the right spot. Just frustrating.

Stephen Z. on

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Better customer service, and honoring original reservations.

deb p. on

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The trailer I rented was not properly secured to my vehicle, causing it to become unhitched while driving and caused damage to my vehicle.

Astrid P. on

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Genearthur R. on

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Charlena P. on

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Ron V. on

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Timothy R. on

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Nathan B. on

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Michael H. on

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Dependable

KARLA E. on

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They were helpful , and it was a quick and easy dropoff.

Scott R. on

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MIKE T. on

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Steven M. on

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Windshield was dirty, full of bugs.

peter h. on

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Mary H. on

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Experienced & polite. More expense than expected. First time for storage use.

Jethro G. on

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Sarah C. on

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We wait 45 minutes for the vehicle while the clerk worked on his own car in the bay. I returned the vehicle at 8:30 pm the night before it was due back. So why am I paying for 2 full days?

Betty D. on

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Better if manager and desk worker communicated with me more about which vehicle I wanted to rent and other charges for renting.

Ray R. on

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TERRIBLE customer service, not only at this location but in general. I will NEVER recommend Uhaul to anyone.

charles t. on

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KEITH L. on

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I took a chance going there as I had a very negative experience at the same location 2 years ago with James Brown. I had a Stored couch ruined in only 2 months as a results of employees not doing their job. James and U-Haul was Very indifferent. Much better experience this time

donna f. on

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kenneth p. on

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Very pleased with your staff!

Colin V. on

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Timothy K. on

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roger a. on

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Great customer service!

Lauren F. on

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Lawana B. on

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Michael P. on

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Rebecca P. on

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The people were very nice, but after my experience with my trailer I would prefer not use uhaul again.

eric d. on

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Brad C. on

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They unhooked transport in just minutes of my arrival and had me off in no time!!!

Brad C. on

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Night day of a difference. Awesome and very helpful.

Calvin S. on

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Just keep up the good work.

Amber f. on

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Great customer service from General Manager.

John N. on

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Michael T. on

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While the location for the truck pick up was ok, WHERE I had to pick up my truck was not. I received a text around 8pm the night before, that was going to have to pick up my truck 15 miles away from where I needed it. When I reserved the truck, everything was set for my IN TOWN pick up 1 mile away from where I was moving from. My move was 2 miles from there. I had to return the truck to where I picked it up from, an additional 15 miles raked on to my move. All and all I had to pay for 30 miles when my move could have been done within 10 miles. Not to mention the extra time it took for me to drive all the way to the location to pick it up. I understand truck availability might be limited, but to tell me 12 hours before my move that I have to go to another location and then charge me the additional mileage is unsat and unfair. I spent 22 years in the Navy and have since retired from military service and have used equipment off all sorts from Uhaul for all my moves. This was by far the worst experience I’ve ever had! Nothing like adding more stress and expenses to an already stressful and expensive time as in any move.

Susanmary N. on

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Vicki W. on

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Mark W. on

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Matthew P. on

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Douglas S. on

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person was very helpful and got us going in a quick manner. excellent customer service and very friendly helpful staff

LYNN H. on

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TRUMAN J. on

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Craig b. on

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No recomondations. Drop off was very quick and they found/returned a back pillow before I left.

Dennis J. on

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Candis S. on

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Douglas P. on

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Nothing it's great!

Esther P. on

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Patrick S. on

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Daniel B. on

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Ann F. on

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Very easy process to rent the truck and return it. Would use again!

RON M. on

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DAVE T. on

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james m. on

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Go back to renting trucks that have the fuel at FULL to start. It really is a setback to have to fuel up as soon as you leave the lot.

Marise S. on

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Dylan S. on

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Staff went above and beyond to accommodate me! I should of asked for her name, but the girl at the desk was awesome along with the guys that helped me hook up the trailer!

Gregory A. on

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Troy A. on

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Kelly L. on

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PATRICK D. on

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jonathan h. on

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Micheal S. on

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Fast and professional. Very good experience.

cynthia j. on

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Misleading and rude from the very first phone call I made for a reservation.

Felicia H. on

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All my stuff got wet. And mouse dropping everywhere !! No food was put in the storage and some of my stuff was also chewed up. Like my photo album!!!!

Ray R. on

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Terrible experience overall

Debbie M. on

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My only complaint is the mileage. I recorded it at 911 when I left and my contract had it at 906 so I paid for 5 extra miles. Outside of that great service

Chana D. on

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The parking lot entrance and exit is confusing.

michael p. on

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KELLY F. on

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Tayler k. on

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michael s. on

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Tim K. on

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sarah d. on

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Good experience!

DAVID H. on

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Staff was very courteous and helpful

Billie O. on

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I got there too early for employees to be there. Keys sign should be bigger or sign should be on side door saying where to take the keys.

Jerome E. on

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Teresa K. on

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KELLY F. on

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Stuart F. on

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very nice even when busy

Jeremiah S. on

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Richard T. on

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Adam G. on

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Kenneth C. on

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The woman with the nose ring was rude and unhelpful.

Janet J. on

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Rhonda B. on

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Nothing, it went smoothly.

candi j. on

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Ted N. on

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Scott C. on

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Staff were friendly and helpful.

Ray W. on

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Ruth M. on

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Ed R. on

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Vehicle was well maintained but the cab was dirty. Had to clean-up spilled drinks from cup holders and dash.

Michael P. on

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Eric S. on

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Excellent service!

Robert W. on

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I booked a tow dolly at the rental store right next to where I work, where my tow vehicle was and where I was bringing the vehicle I was towing to. 45 min befor my pick up time I was informed that I had to drive 15 miles in the opposite direction of where the vehicle I was moving to get the dolly. So I endid up driving 30 miles out of my way to get a dolly to move a vehicle 8 miles to my work. It would have been 8 miles to the vehicle empty and tow back. But I ended up hauling the dolly empty twice as far just to pick up and drop off. Booked dolly on a Tuesday for Saturday. Not happy with reservation policy. Didn’t even get a discount for inconvenience. Will probably never use uhaul again.

Rachel R. on

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Everyone was very helpful, efficient and made me feel welcome. Thank you!

Gregory M. on

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ed h. on

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Thank you for the great customer service

Tom K. on

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Both reps were great to me, thanks UHAUL

Michael H. on

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Nothing

regina d. on

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Kandy K. on

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At this point I would not recommend. I booked my trailer hitch and wiring hook up on line two weeks in advance. I dropped my Jeep off at 8:00 AM. At 5:15 I had to call to see if it was done, as I was still at work, waiting to hear. No one answered the phone from the facility, someone somewhere else answered, sent a message and 10 minutes later someone from the facility called me and informed me that the wrong wiring assembly was sent, so I will have no electrical hook up. When I picked it up, a credit was issued for the wiring assembly, I had to ask, when will I be able to get the wiring, and how much will it be. The attendant asked if I wanted them to call me on Friday when they received the correct assembly, and of course I do. She had no idea though how much it would cost. I assume they ordered it, yet she had no idea how much this will now cost me. It is my feeling that the car was done based on the information on the receipt before noon, at which time I should have been CALLED and I could have picked it up on my lunch. We'll see how the rest of this goes!!

Jason G. on

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Both pick up and drop off locations had fantastic people.

Molly F. on

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Jacob C. on

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The Lady working was cussing and overall not very friendly. Usually when I rent a uhaul they go over information, not the case this time. They were also impatient when I took my time to make sure all headlights etc worked properly.

Andrea K. on

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Staff was very unfriendly, didn’t acknowledge I even walked in until I said something. Girl shot me down as soon as I asked if a king bed fit inside their van, she said no, not even a queen size. Well, got a king size to fit. Van was nice, the guy that helped me I think was newer, but he was more friendly than the girl there. Glad I don’t need Uhaul very often.

Joseph P. on

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Wanted to charge me $32 for the $14.95 trailer that I was trying to rent. I ended up having to go online with my phone to reserve a trailer so the price would get corrected because the U-Haul office could not figure out what the problem was. Crazy waste of my time to sit there for 20 minutes. Also I am not impressed with the neighborhood dealer at 796 E. Apple - nobody answered the phone when I called so I had to drive over there, only to learn that they didn't have my trailer size. When I told them that nobody was answering the phone, they claimed it was an answering service that was responsible. Seriously? An answering service that has the phone go to a pre-recorded message and then never picks up? Stupid.

Sara H. on

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We were told to have the truck back at 3pm to avoid penalty. We had it back at 2:50. We waited 30 mins before someone came out to inspect it and take the keys. That part took less than a minute. I waited 30 mins for someone to do 1 minute of work just to drop the truck off after doing exhausting moving all day. I recommend making the drop off experience better or dont tell customers to have the truck back by a certain time without penalty and then make them wait a half hour before they can leave.

Lauri B. on

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Dave G. on

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Very clean, gate works great so far. Very nice salesman. Polite and helpful. Thanks

Peter B. on

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Only suggestion is that the trucks are full of gas upon departure. I was supposed to bring mine back at 7/16th, which is, of course, pretty much impossible. Customers will assume this is done intentionally since almost everyone will return with somewhat more gas (maybe it is). Otherwise, everything was excellent.

Kip A. on

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Fire chris at the gratiot location. He makes the company look bad. Makes me think of using a different company. I have been using uhaul for many many years. Just look me up. Fire him or I never use your company again. That simple

Laura M. on

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Absolutely wonderful manager!

Joe T. on

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Janice S. on

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Shaun C. on

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Great service. Really nice people. Trailer worked great!

Jeffrey C. on

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I did not want insurance but the way your reservation system works I missed un-selecting that "option". I am very disappointed in this.

Michael H. on

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Team was friendly and helpful. Been here many times now. Best U Haul location in Michigan !!

Chris M. on

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I went by one weekend and the gate was stuck open. If you are 3 days late on the monthly rent they lock you out of your storage unit and won't unlock it until it is paid in full.

rebecca z. on

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The dolly was not on the truck so please remove it I called yesterday and let a lady know it wasn’t on the truck.

PIONEER R. on

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Ryan L. on

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Nothing to improve, I am extremely satisfied with my experience at this location ,you couldn't ask for better costumers service, I will be recommending this place. Thank you

Deandra W. on

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Andrew T. on

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Hailey was very professional and courteous. She made my return very quick and I was able to get on the road quickly. Clean facilities and professional staff are all I could ask for! Thanks again!

Ron P. on

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Deandra W. on

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Rachel H. on

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I greatly appreciate the staff, and the facility for maintaining my vehicle for over 3 years. Very friendly and helpful staff.

Charlisa H. on

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Good job thanks

Lindsey B. on

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Always friendly and helpful!

Teri B. on

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All the staff is exceptional and go above and beyond to help you 😄

Susan T. on

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Every thing went very well

Daniel B. on

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Very helpful and friendly staff.

Stephani J. on

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Did not appreciate the young women and her displays of unprofessionalism. I was able to talk to a nice guy that helped straighten things out but the entire time the young lady was yelling in the back

Maria E. on

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Absolute nightmare!! Rented Uboxes. Nobody could give me a straight answer about when they would be delivered. Was not told when they arrived in Muskegon from Cincinnati. Took a week to get delivered!

Eric S. on

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Jason was excellent to work with.

CAMRON H. on

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They did not have my U-box ready when I arrived. I called the day before and was told that it would be ready he next day after 12 and that he would have someone put it on a trailer first thing in the.

Adam and Elizabeth A. on

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Using U-Haul Moving & Storage of Muskegon made our move from Chicago a much easier task.

Brooke W. on

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Very good facility

BRIAN W. on

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Keep up the good work.

Priscilla L. on

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