Customer Reviews for U-Haul Moving & Storage of Muskegon

3179 reviews

3587 Apple Ave   Muskegon, MI 49442
(@ Mill Iron)

(231) 777-3921

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(231) 777-3921

3587 Apple Ave
Muskegon, MI 49442
(@ Mill Iron)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We had delays due to poor customer service at the site. We were told one thing by the reservation line and another thing from the site.

Megan L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

JAMES ARTHUR M. 
Rating:
2.0

Very long wait. No staff available.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
4.0

Need to hire more staff for weekend customers.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

RICH L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GERARD U. 
Rating:
4.0

The parking lot was overrun with vehicles being returned, to the point where the entrance was almost completely blocked.

Dustin H. 
Rating:
4.0

The general manager was very friendly and helpful. He was knowledgeable and helped us make good decisions.

Jack Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

Barbra S. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
4.0

Customer did not leave a comment.

TERESAMARCIA W. 
Rating:
5.0

Customer did not leave a comment.

TODD RAYMOND H. 
Rating:
5.0

get a phone number that matches the location. the central Uhaul number is horrible and you have to wait for literally hours on hold and never get a response. get a real, active, local phone number that has a human response in a short time period.

NOLAND JAYCE B. 
Rating:
3.0

The male I worked with was amazing and extremely friendly. He deserves a raise or a management position! Thank you for all he did!

Al H. 
Rating:
5.0

Customer did not leave a comment.

Cristin F. 
Rating:
5.0

Customer did not leave a comment.

KYLE ISAAC D. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

From start to finish, it was a breeze. great service.

BOAZIE LEE W. 
Rating:
3.0

Improve customer interaction at location

JONATHAN AMES B. 
Rating:
5.0

Customer did not leave a comment.

JAMES ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

Arthur E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyrone K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN MICHEAL K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

They were very nice and did all the work of getting the trailer off the car. Easy and fast drop off!

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Staff is always great there.

GREGORY DANIEL F. 
Rating:
5.0

was great. good service

KHARNA S. 
Rating:
1.0

The moving experience has been stressful. Once I arrived at Muskegon Uhaul Storage after driving up 14 hours from NC...they didn’t have my storage unit available. I had reserved over a month ago (GM told me they do first come, first serve). I have called the 1800 number 3 times (got a person once & they hung up on me before I could even explain), called Regional Manager (left VM) & sent email to customer service. No reply from anyone. After waiting 3 hours at Uhaul return/storage unit, I finally left & I now have a full Uhaul truck over 2 hours away with no solution. Only bright spot is a different Uhaul location (Houghton Lake) has been trying to help-GM is super friendly & answers her phone.

Tamara M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERYELLEE JR W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ERIK A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Yes for a local move. But I really think the Penske trucks are better and newer and better maintained. Uhaul was better for me for local move...

BRADLEY JAY K. 
Rating:
5.0

Everything was good!

Lorraine Z. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

You gauge a left headlight not fully working on the truck we rented

NANCY SUSAN D. 
Rating:
4.0

No contact drop off. Fast, easy.

Robyn M. 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DESTINY DIONNA W. 
Rating:
5.0

I would recommend this facility to anyone. Very helpful staff.

Andrew Z.  |  First Impressions 
Rating:
5.0

the rep. was very kind and helpful, and there was little he could do to make it different, but the fuel level was rather unclear. I filled the truck up but I didn't know how much more than the 25 gallons the tank held, so I didn't know how much fuel was in the tank. When I delivered the truck to the location in Stanton, I had but the gage more than half a tank more than I started with. this meant I paid about $70 more for the rental than is on the books. it would have been better in my mind for the truck to be full when I picked it up and when I delivered it, so I wouldn't have given U-Haul about $20 gal of fuel. This can't be corrected now but it didn't make me very satisfied.

JOHN ADAM F. 
Rating:
5.0

Ordered a trailer for the car and it was sent to another location.

Edward W. 
Rating:
5.0

Tristen did an excellent job getting us taken care of. He went above an beyond to get us the room we needed for our stuff in a booked facility. Will be using this facility for our future needs.

Nathan P.  |  First Impressions 
Rating:
5.0

We forgot a notebook, they traced me down and returned it, thank them much. Give them a raise!

RUSSELL DALE H. 
Rating:
5.0

Customer did not leave a comment.

PERCY LEE C. 
Rating:
5.0

Customer did not leave a comment.

christina R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

They were the best!

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Elroyvin S. 
Rating:
5.0

Customer did not leave a comment.

joanna S. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE KAY L. 
Rating:
4.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

Great friendly customer service

MARY ELLEN H. 
Rating:
5.0

Customer did not leave a comment.

dietra a.  |  First Impressions 
Rating:
5.0

The employee Tristan was on top of everything, every time we came in to make an appointment. We were very impressed with our service from him. Any questions or issues we had were addressed immediately. Thank you!

Jennifer M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

I was talking with the manager of this location and telling him, that this whole moving experience was amazing from beginning to end. The customer service was impeccable, super friendly, and the willingness to go above and beyond was second nature. I will never go anywhere besides this location for my moving supply needs. Thank you for making my experience an enjoyable one.

BRANDI LYNN M. 
Rating:
5.0

Need more help for busy morning rentals.

Geraldlorin W. 
Rating:
5.0

Customer did not leave a comment.

Neal W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WAYNE D. 
Rating:
5.0

Great

HARESHKUMAR KANT P. 
Rating:
5.0

The young man that took care of me when picking up and dropping of the the trailer. Very friendly, moved quickly, and happy. He did an awesome job even being that the location was busy.

KELLY ALLAN L. 
Rating:
4.0

Customer did not leave a comment.

Versey B. 
Rating:
5.0

Friendly, attentive.

DIANNE BRIDGET M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Staff was helpful, friendly and well informed.

TERRY K. 
Rating:
4.0

Customer did not leave a comment.

Joe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY JUDSON V. 
Rating:
5.0

Keep Tristan there forever. He's accommodating and speedy and knowledgeable and friendly. There are two locations closer to where I live, but I'd go out of my way for service at the Apple Ave store.

Marlane L. 
Rating:
3.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

GARY RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

After hours checkin....

GORDON DALE M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
4.0

When arriving in Muskegon I again tried calling the 800 number. Still over a 20 minute wait time to speak to someone. Your phone system is useless!!! Daniel Injerd

DANIEL I. 
Rating:
5.0

The service is fantastic.

SCOTT ALLISON J. 
Rating:
5.0

After hours drop off was easy with U-Haul app

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Great service! Got everything I needed done in one day thanks to you.

Jacob W. 
Rating:
2.0

Get the computer system fixed. I ordered to pick up truck at 6am, but the locations computer system didn't register it that way so I had to pick up the truck at 7am which in turn made me 1 hour behind schedule! And then the gentleman was very grumpy and rude with me

Marshamarie N. 
Rating:
3.0

When we initially got in the truck it wouldn't start, I thought the steering wheel was locked but that wasn't the case as we had issues starting the uhaul the entire time we had it and I'm pretty sure it was the ignition. They said they'd give me a discount on it and ended up actually charging me more than they preciously stated

Brandi A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN MICHAEL G. 
Rating:
5.0

Very helpful, great job

TERRI MARIE D. 
Rating:
5.0

Customer did not leave a comment.

DOMONIC C. 
Rating:
5.0

Customer did not leave a comment.

ADRAIN ELAINE T. 
Rating:
3.0

Customer did not leave a comment.

CORY JON P. 
Rating:
5.0

GREAT JOB, MUCH THANKS

CAROLE JERI D. 
Rating:
5.0

I only have a problem with the fuel charge. I took picture of the dashboard with mileage and fuel. I actually left more fuel than I got with the truck. Is there a phone number to call or submit pic ?

CHARLES RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Ronda N. 
Rating:
3.0

Customer did not leave a comment.

MELISSA ANN S. 
Rating:
5.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

lisa P. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCOTT P. 
Rating:
3.0

Everything was good.

CAROLYN DENISE L. 
Rating:
3.0

Double check information before renting trucks. I was told my truck had a 1/2 tank of gas & after getting down the road I noticed it was only at 1/4 & I had to turn around & go back so that it can be corrected. Besides that only other issue was it is very hard to get thru to them by phone & short staff. Day before I picked up truck I stopped for a few supplies & I waited in the store for almost ten minutes & I had to go outside & find someone to assist me & their customer service really sucked...very rude & not helpful.

Anita M. 
Rating:
5.0

Manager and employees were great!!Rented three times in less than a week,all smooth transactions.Would highly recommend this location.

Stephen H. 
Rating:
5.0

I would have appreciated the interior steering wheel, dash board, windshield and seats to have been wiped off {in this age of Covid-19} before I took the vehicle .

ROBERT CHARLES-W T. 
Rating:
5.0

Beyond fantastic service

SCOTT ALLISON J. 
Rating:
4.0

All good

Don L. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN KENT D. 
Rating:
5.0

Customer did not leave a comment.

TERRI LYNN E. 
Rating:
5.0

Customer employee was very nice helped me with everything. The down fall was the car dolly that I rented was in poor condition the fender was loose and only bungee corded to hold it on lights would work only when they wanted to but other then that it was great

CARLMAX L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L.  |  First Impressions 
Rating:
4.0

24/7 access would be ideal for me in my lifestyle. Being a Professional Trucker I may only be in town for a 10hr break and having ANY access denial is frustrating. But they were the only place with a larger unit. They did work with me on my moving truck though which was awesome of them.

DAVID LEE W.  |  First Impressions 
Rating:
5.0

Grant was very nice and helpful.

susan p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charell d.  |  Overall Experience 
Rating:
5.0

Very nice staff

Scott B.  |  Overall Experience 
Rating:
1.0

WAY OVER PRICED for the sizes!!! BIG TRIPLE AAA IS THE WAY TO GO!!!! Super nice people! Wolf lake rd.

Dave G.  |  Overall Experience 
Rating:
5.0

I got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.

Michael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas Edward C.  |  First Impressions 
Rating:
5.0

Very courteous friendly service. Very professional. The manager was exceptional. Took his time to walk me around and show me what I wanted. Hugh Macquarie I think said

hugh m.  |  First Impressions 
Rating:
5.0

Grant made process extremely easy an expedient.

steven v.  |  First Impressions 
Rating:
5.0

Very good

Charles L.  |  First Impressions 
Rating:
5.0

A pleasure working with Ms. Haley and her staff. Very helpful and flexible with this new customer.

Tyrone K.  |  First Impressions 
Rating:
5.0

I wish I had written down the names of the staff but to be honest every employee I felt with over the last 3 months were all excellent employees

Wayne J.  |  Overall Experience 
Rating:
2.0

The staff were friendly. However, the agent who rented me the truck informed me of the special that month- stating I was eleihible for a one-month free storage unit. And beyond a month it would be regular price. He did not share that the unit was at the dropoff site from my one way trip. I called to reserve the unit, explained that I wanted to take advantage of the special and a different agent booked it. Again I was not told that the unit had to be at the other location. So when I arrived with my belongings to put in the unit I rented, I was surprised to find I was being charged full price. I am very disappointed that the first two agents didn’t tell me the exact details. It feels like a bait and switch.

Kristen B.  |  First Impressions 
Rating:
5.0

Everything was great. There were mouse dropping in both units that I rented that I noticed when I moved out. Might want to do something about that.

Daniel B.  |  Overall Experience 
Rating:
1.0

You removed the remaining load I had before I turned in the key and lock.

tom b.  |  Overall Experience 
Rating:
1.0

WORD OF MOUTH. WILL BE OUT THERE IF ASKED HOW I WAS TREATED... NEVER NEVER. COMMING BACK. RUDEST. PEOPLE. I EVER MET

cheryl g.  |  Overall Experience 
Rating:
5.0

The customer service rep was patient with me, and answered every question. She never rushed me. Also, when I had a concern with the rodent poison, a guy came out to show me the trap and bait system!

Terry G.  |  First Impressions 
Rating:
4.0

Experienced & polite. More expense than expected. First time for storage use.

Mary H.  |  First Impressions 
Rating:
1.0

TERRIBLE customer service, not only at this location but in general. I will NEVER recommend Uhaul to anyone.

Ray R.  |  Overall Experience 
Rating:
2.0

All my stuff got wet. And mouse dropping everywhere !! No food was put in the storage and some of my stuff was also chewed up. Like my photo album!!!!

Felicia H.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, efficient and made me feel welcome. Thank you!

Rachel R.  |  Overall Experience 
Rating:
5.0

Very clean, gate works great so far. Very nice salesman. Polite and helpful. Thanks

Dave G.  |  First Impressions 
Rating:
3.0

I went by one weekend and the gate was stuck open. If you are 3 days late on the monthly rent they lock you out of your storage unit and won't unlock it until it is paid in full.

Chris M.  |  Overall Experience 
Rating:
4.0

I greatly appreciate the staff, and the facility for maintaining my vehicle for over 3 years. Very friendly and helpful staff.

Rachel H.  |  Overall Experience 
Rating:
5.0

Good job thanks

Charlisa H.  |  First Impressions 
Rating:
5.0

Always friendly and helpful!

Lindsey B.  |  Overall Experience 
Rating:
5.0

All the staff is exceptional and go above and beyond to help you 😄

Teri B.  |  Overall Experience 
Rating:
5.0

Every thing went very well

Susan T.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Daniel B.  |  Overall Experience 
Rating:
2.0

Did not appreciate the young women and her displays of unprofessionalism. I was able to talk to a nice guy that helped straighten things out but the entire time the young lady was yelling in the back

Stephani J.  |  Overall Experience 
Rating:
1.0

Absolute nightmare!! Rented Uboxes. Nobody could give me a straight answer about when they would be delivered. Was not told when they arrived in Muskegon from Cincinnati. Took a week to get delivered!

Maria E.  |  Overall Experience 
Rating:
5.0

Jason was excellent to work with.

Eric S.  |  Overall Experience 
No reviews have been submitted for this location.

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