Customer Reviews for U-Haul Moving & Storage of N Las Vegas

Rating:

4.0

I was not aware that you guys went by mileage. I thought it was 1995 a day. I was shocked when I got my bill. You don't take AAA. Don't take AARP senior discount. I would never utilize Uhaul vehicles again ever in my life and I would not recommend it to anyone either.

Rating:

5.0

I just love y’all

Rating:

5.0

Super service

Rating:

5.0

Staff at this location was very helpful and efficient…got us in and out in a timely manner…I highly recommend this location and will continue to use this location for my U-Haul needs

Rating:

5.0

Took my about a good ten seconds.

Rating:

3.0

The price is too high in today's economy.

Rating:

1.0

What was this extra $34 charge on my credit card? There's some bullshit

Rating:

5.0

Keep doing what you're doing, shout out to Uhaul in Kelso/Longview for being amazing!

Rating:

4.0

Check the gas levels midway was below empty and the gas light was on

Rating:

5.0

Ever thing was awesome

Rating:

5.0

Quick and easy pick up and return. Friendly staff.

Rating:

5.0

All agents were friendly and the manager was great as well.

Rating:

5.0

Keep the door open

Rating:

4.0

Super good

Rating:

5.0

Professional sales and service. Quick and easy. Price was right

Rating:

2.0

This process was not smooth at all. I was promised a free storage unit for 1 month, and with in minutes I was charged. When i tried to call the store to talk to a manager, he was either unavailable, or the system went down, or another excuse. So when I went in person, the owner, even though i received my credit, was not apologetic, didn't say two words, as this shouldn't of happened in the first place. I do no recommend this location.

Rating:

5.0

Satisfactory.

Rating:

4.0

The truck I got had the ac go out on me several times during almost 110 degree weather

Rating:

5.0

Keep doing what you're doing, your guys are good

Rating:

5.0

Jason and his team were on top of their game. They were all efficient, friendly and amazing at their jobs. I felt welcomed and valued.

Rating:

5.0

Brian helped me with getting a trailer. He made sure if was going to be big enough. I told him and realized that I need a bigger size. I did and it worked out so much better. He has great customer service skills. Thank you Brian. I will use this UHale site again

Rating:

3.0

The front desk claimed my box had been sent to a different location on the day of delivery, after some panic and running around it was discovered to have simply been at the storage lot the whole time, this set delivery to my home a day later, overall not a huge issue, but some more attention could (and should) be paid to the goings on at the site.

Rating:

5.0

Todo a la perfeccion

Rating:

5.0

Thank you to Kris and his helpful and uplifting team made the process from start to finish a tranquil breeze ☺️

Rating:

3.0

I was told that the 26' is the same as the 20' just longer. This is not true. And it was extremely difficult to drive and wasted a ton more of gas. My truck was not even half full. Very disappointed in the person who told me it would be fine. It was not.

Rating:

4.0

Convenient access with the key card but feel the door should only open when correct credentials are entered. Too many other people inside using the restroom and electricity to charge phones. Move out was easy and quick. Only reason leaving was be I of non competitive rates.

Rating:

5.0

U-Haul scheduled containers to be delivered between 9am-12pm. They didn’t arrive until almost 2:30pm. Wasted most of my morning waiting

Rating:

4.0

Just need to have better communication with Chris. Sent emails, called, no one response!

Rating:

3.0

Make sure to contact customer before box was delivered. it stated on the website that my box would be delivered at 12:00 pm but the box came at 8:00 am. Luckily I was there.

Rating:

4.0

Paid for extra days on trailer to make sure I wouldn’t go overtime on rental but have not seen the unused days refunded yet has been about a week since turn-in of trailer.

Rating:

5.0

Too many furniture pads

Rating:

3.0

To actually have gas in the tank

Rating:

5.0

I liked the location and the people working there were very helpful however U-Haul had a glitch in their system which was preventing me from renting a truck with the destination of St George. Employees there at the location had to figure out what was going on with some help from an inside contact and use a work around to allow me to rent the truck. The reservation system should be tested and fixed so all viable drop off locations are working.

Rating:

5.0

Great custumer services

Rating:

5.0

Great help and patience with customer

Rating:

5.0

Best way to carry furniture way easier!

Rating:

5.0

Top notch service

Rating:

5.0

Thank you 🙏🏾

Rating:

5.0

Nothing, everything was good

Rating:

4.0

Customer service was pleasant and professional. The unit was ready and clean and met our goals and objectives to go from one location to the other.

Rating:

5.0

Las Vegas return was spot on amazing!!!

Rating:

1.0

Make sure all paper work matches the trucks info

Rating:

5.0

✨Amazing 🤩 Amen 🙏 thanks 😊 for yall support and help much love 💕 always Amazing 🤩 Amen 🙏 by (Ocean 🌊 Breeze) (2025) 🌕💫

Rating:

2.0

The computer was down I had to go home. They call to hours latter. No gas was in the truck. Thought I was going to run out of gas. Was not a good experience. Have a great day

Rating:

1.0

Front desk service was rude and unprofessional.

Rating:

3.0

Too many people had to wait long to turn in the rental truck. However, the person that assisted with checking the truck went on and beyond with his customer service. He wanted to ensure we didn’t have any issue or questions. He apologized for the delay and the wait time.

Rating:

4.0

To all this may concern: Very disappointed for being charged a second day and not allowed to have the vehicle for a second day! I have no problem paying for late fees, extra mileage and additional fees for having the Ford truck another day but they kept the truck! We brought back the car trailer cause there was no longer a need for that, and for a few, (1)-safety reasons, (2)-thief, reasons. It made sense to drop it off. But instead of working with me on that they decided to go ahead and charge me another full day and not let me keep the truck I was paying for.. As a Small business owner I have use Avis, Enterprise, Hertz, National, and United Rentals on hundreds of jobs in & around the Western States. Never have I had to pay for a day I didn't use the Vendors vehicle, , is there anything you can do so that I don't feel like I've been taken advantage of? Sincerely taken by-u..

Rating:

5.0

I love the manager and all the staff at this facility. Everyone seems to like being there. They are friendly and very accommodating.

Rating:

5.0

The employees at this location are exceptional. Each one goes above and beyond to meet my needs, and they're all friendly and accommodating.

Rating:

4.0

You are by far head and shoulders above the competition. You offer significantly. Oregon aminites and made my move seamless. What i liked most, was the fact that I needed a truck to move my stuff, but also need a storage unit and you had everything that I needed in one location. The fact that you had an amazing promotion going on was incredible because I was able to get the first month storage for free. Also, you guys already had a lock inside the storage unit so that was very convenient as well. Bottom line is that someone really put a great deal of thought as the a customers needs when it came to moving. Addtionally, I liked the pricing but I didn't like the limitation of milage as I felt that I had to be very conservative with that. Also, your 8ft tru k seemed to be new as it had a lot of power to it. Finally, if there was a negative it has to do with the access hours. I for one work non traditional hours so I had to really adjust my time because you guys closed at 6 on Sunday and that was difficult with me because I wasn't able to move all my things into the storage in one day

Rating:

5.0

My friend is renting one now and how spacious n clean they are now the best part is customer service everybody is willing to help with a smile on theyre face and I honestly think is management MR JASON is the best very respectful professional and hard worker i know when u have good professional management EVERITHING else Igor’s perfect I’ll give them 100% …best customer service I ever experienced and extra clean

Rating:

5.0

Mike sure you remove the locks we had to go back to U-Haul to have the lock removed which delayed our packing.

Rating:

5.0

Keep upwith the good work and service

Rating:

5.0

Better directions for self checkout. It is very confusing

Rating:

5.0

Great employees!!!

Rating:

5.0

I had a really good experience here at this location. It is not that brand new big building that you see right off of Las Vegas boulevard but you have to turn westbound on Evans and then you take your first left and go straight in and it's the U-Haul building on the right. It is in the back behind that brand new Big building you see off of Las Vegas boulevard.

Rating:

3.0

Make sure the trucks are serviced before they are picked up, we had a problem with the gas hose and we were stranded for a long time.

Rating:

5.0

Great Costumer Service!!!

Rating:

5.0

You guys at this location are going a good job 👍🏾

Rating:

5.0

My storage rental wasn’t ready in arrival but the staff took care of it right away

Rating:

5.0

Great location and management

Rating:

4.0

A little wait and training new personnel, but that's ok.

Rating:

5.0

Perfect

Rating:

4.0

Keep the primary, for the community

Rating:

5.0

Nothing but good vibes

Rating:

5.0

I needed a trailer and Alexi was on point!! very helpful and knowledgeable, I was in and out quick. Thank you again

Rating:

4.0

The U-Haul could have been cleaner but my overall experience was great they were very helpful and nice I would definitely rent from them again

Rating:

5.0

Great service and experience.

Rating:

5.0

Very quick and helpful

Rating:

5.0

The manager Kris and team member Lee S. were so professional. When my wife and I arrived to pick up our reserved 20' truck and auto transport the WIFI was down. We were already late meeting the movers at my mother's home, but now we were going to be REALLY late. But with a combination pf the use of my phone, company computer, and patience from both Lee and my wife whose name is also Lee worked out fine. Their greeting as we walked through the front door felt genuine. We were so anxious about driving the truck with auto transport in moving my mother from Las Vegas to the Bay Area, California, but it turned out successful partially due to Kris and Lee S. Thank you again! You are a blessing to the public.

Rating:

5.0

Nothing to improve because i was happy with service

Rating:

5.0

Nothing about the store itself. But if someone returns the truck early they should receive money back as with any rental equipment

Rating:

5.0

I was very pleased with my storage for the 2 years I rented it never had any problems staff was very nice and helpful when I had a question will definitely rent again thank you

Rating:

5.0

Although I have paid over $200 on a $199.95 day rental the process was good staff experienced for changes and professional I like everything. Thank you for asking.

Rating:

5.0

Outstanding clean…Floors well polished.

Rating:

1.0

I was initially dissatisfied with the treatment I received, but fortunately, there was a positive change. Most of us adhere to the standard 8-5 work schedule, making it challenging to reach the storage facility by 7 pm upon returning home. Additionally, the restroom facilities were extremely unsanitary, to the point where words cannot fully capture the extent of the unpleasantness.

Rating:

5.0

Staff Members Beatriz, Chris and Ashley were above and beyond extremely professional, helpful and accommodating. Would highly recommend!!

Rating:

5.0

They were amazing all around! Super friendly and helpful, and helped me with a smooth transition of moving out!

Rating:

5.0

Great place, friendly staff

Rating:

5.0

The manager Chris and Leah are both great! I really enjoyed working with them both. Very professional and very nice. Thank you both , and God bless you!

Rating:

5.0

staff are professional!!

Rating:

5.0

No comment

Rating:

5.0

Everyone was real friendly place was clean and nice and cool

Rating:

5.0

I was totally satisfied overall with everything and thank you

Rating:

1.0

Coming from a military background and now a veteran, I don’t believe this location has adequate security. There were multiple occasions where homeless people were outside of the facility hovering over people trying to move in/out their belongings. As well as walking through the facility and hiding in the restrooms making it unsafe for anyone if intentions are unknown. I understand that the location might not be in the best area, but that shouldn’t be an excuse for poor security, risking potential threat. Store hours were convenient but what makes it inconvenient is having to drive 40 minutes to get in contact with an employee just to see an employee sitting at the desk (I’m still calling at this point) and they just let it ring. Do better. Staff/management was not helpful. I finally moved out, the same day that my storage was due and the new manager couldn’t waive the fee (estimated 300$ for two units) even though I’d be out within an hour of the due date. Overall, I don’t recommend the location right now. Maybe with some changes and a tad bit of humanity it can be better.

Rating:

5.0

Since we have cards to get in it would be better if we had 24 access to storage .because soke people get off work have to rest and then they move stuff by that time it's closed

Rating:

5.0

It needs to be open 24hr

Rating:

5.0

Very nice staff had no problems at all with anything

Rating:

5.0

The Uhaul Customer Support Ashley and Lee manger was outstanding.

Rating:

5.0

Jason went above and beyond for us and the other guy as well but I can’t remember his name .. great people

Rating:

5.0

Thanks for all the help

Rating:

5.0

I had to move at a horrible time and the gentleman who assisted us made this experience wonderful. He was so helpful and I wish I could thank him again.

Rating:

4.0

I seen bugs in my unit and I'm hoping my place doesn't have bugs now. I also seen a dead roach outside my unit and when I moved my stuff out, I seen a dead roach as well. I wish it was a way Uhaul can enclose the unit because I know it came from someone's unit and if that was bedbugs I would had to get rid of everything. also that alarm kept going off and it's irritating when you have to hear it. Overall great staff and a good place to store items

Rating:

5.0

Very satisfied, very helpful customer service

Rating:

5.0

Staff was very helpful and knowledgeable

Rating:

5.0

There was a mix-up with the reservation. But the was a young man there that went above and beyond and got everything fixed. I can not remember his name but he was fantastic.

Rating:

5.0

My answers speak for them selves. Love you

Rating:

2.0

The stage unit was clean but idk if there’s any security on the premises. My little sister and I were moving furniture and a man kept bugging us, was going in and out of the storage building making it unsafe for customers when storing their belongings. Idk if the access code is only for after hours, but that should change. The area is already not that safe and giving free range for anyone to just go in and out and of the uhaul premises is asking for future disaster on the companies property.

Rating:

4.0

The neighborhood is a little scary. Hoping the facility is safe.

Rating:

5.0

ThE STAFF at the facility on N. Las Vegas Blvd where I rented from, were the nicest and most helpful people I have EVER dealt with in any business. I am so grateful that I had the opportunity to meet them and to see how helpful they were. Five stars TWICE.

Rating:

5.0

Great service!

Rating:

4.0

Affordable great customer service Thank you makeing the task pleasant Dawn Sherer

Rating:

5.0

Really nice and friendly staff

Rating:

5.0

It was to easy to use and too comfortable

Rating:

5.0

Thank you to the staff that assisted me on my exit. The employee went above and beyond with all the help she provided despite the system being down. She also followed up a couple hours later. I would definitely recommend this facility.

Rating:

5.0

The people there was very nice and friendly

Rating:

5.0

This rating is largely due to the above and beyond services rendered by your very charismatic and always helpful employee Eve, if I remember her name correctly.

Rating:

5.0

Super friendly staff. Excellent service.

Rating:

5.0

The current storage manager SHAWN dispatched excellent customer service. Friendly not familiar, concerned, remembered me a customer, fast on issues he can assist with. Moving is stressful no matter how far or close a person is relocating. Return phone call & knowledge representative make the move smooth

Rating:

5.0

The facility wa always clean - every time we wrnt there. The staff was friendly and helpful. The only thing I didn't like was the price.

Rating:

5.0

Shaun rocks. Hes a people person and such a great manager! He made opening the account easy and the lady that helped closing it made it a breeze. Love yall!!

Rating:

3.0

Debut was not accepted after it accepted it twice could not give a acceptable reason

Rating:

5.0

Everything was great with the service and facility, unfortunately because of my work schedule I need 24 hour access

Rating:

5.0

Thank you!

Rating:

5.0

.

Rating:

5.0

Lee and everyone was awesome.

Rating:

4.0

My overall experience was really good with this location. Easy to move in our storage unit. Staff was friendly. When I tried calling on Saturday 10/4/2023 to find out when our was going to be due I was immediately put on hold. When the guy came back to the phone he asked me what I needed help with. I told him I need to know when my bill is due, he asked me for my phone number and put me on hold again and tried to cold transfer me to another number instead of telling me when he was going to do. I hung up and called back and he answered again and I asked why tried to transfer me he said he had 5 other customers in the store. I just hung up and we cancelled our unit the next day. I didn't appreciate getting put on hold or being cold transferred to another number.

Rating:

3.0

The representative was unable to enter in my tax exempt id & they did it with no problem at the one on stewart

Rating:

5.0

Everyone was extremely helpful and nice!

Rating:

5.0

I had a great experience with U-Haul, fast friendly accommodating service. They really went the extra mile.

Rating:

4.0

The staff is always friendly and helpful. Although the day I moved out of the storage unit was very busy because there was only 2, the staff kept calm. I was appreciative of their efforts and had to go back the next day to complete the transaction. They do need more staff on hand.

Rating:

5.0

Nice an cool inside.

Rating:

5.0

Great storage.

Rating:

5.0

The staff she was very friendly and so Very much helpful.

Rating:

4.0

The price you advertise for a 10×10 was $139.00 per mo. You charged me $149 per month. The difference was mine was climate controlled. You folks don't say that in your store advertising. Your signs say $139 a month.

Rating:

2.0

I was charged for the next month eve though I did the mobile move out BEFORE my month was up. Then called bc it was overdue… should have been closed already.

Rating:

5.0

Great staff

Rating:

4.0

Good work team

Rating:

5.0

Fast and easy

Rating:

4.0

The rental unit is clean and access good. I had to dig up an address for a contact and three phone numbers though, that weren't expected from the intenet reservation and delayed the move in. Internet reservation doesn;t complete the process at this location. Some staff were friendly, others rote and flat not really personable. Counter help should like working woth people. Efficiency is good, but not the only factor in sales at the counter.

Rating:

5.0

Everything was good only thing that should change is the hours to access your storage unit after 7:00pm. All staff was very helpful and worked hard.

Rating:

5.0

Thank you Sarah for helping Scottie and me. The process was quick and easy. We appreciate your service and business!

Rating:

5.0

Staff is amazing!

Rating:

5.0

Great place and good people.

Rating:

5.0

The staff in the front office is really nice and they stay positive and have fun, even though they seem consistently busy. The cleaning lady in the facility is very nice, helpful and also always working

Rating:

5.0

They were very helpful and FAST!!!

Rating:

5.0

I needed to extend my use of truck it was not a problem every one there was very nice I will always use uhaul

Rating:

4.0

It would be nice to have access to the storage building not ONLY during office hours but if it's a safety concern then that is totally understandable and appreciated. Overall I am a completely satisfied customer and the staff were very friendly and helpful

Rating:

5.0

Great

Rating:

2.0

You guys still charged us on 06/14 when we told you in may that it would be our last month. And you won't give us a refund "because you can't find us in the system".

Rating:

5.0

Karim was very helpful from being to end. I can definitely see that she is a very hard worker and doesn't mind taking on a whole load of work to do. She deserves a bonus and a raise just because when I was there I heard and saw her helping out everyone that was there. That's great to see someone go above and beyond while still keep a smile on their face while doing so much of a heavy workload.

Rating:

5.0

The staff there is top of the line, professional, fun, friendly and helpful.

Rating:

5.0

Very nice work help me out also told me about their special GREAT PLACE

Rating:

5.0

The employees were very very nice and helpful 😁

Rating:

5.0

The staff was exceptionally helpful and assisted me. I thank the staff and appreciate the helpfulness.

Rating:

3.0

Customer service could be improved

Rating:

5.0

Great customer service.

Rating:

5.0

Nice staff

Rating:

1.0

The manager was totally arrogant and disrespectful.

Rating:

3.0

The staff needs more training on the policies concerning the insurance.

Rating:

5.0

They help me out when I was there

Rating:

5.0

Friendly staff, clean , everything in order

Rating:

3.0

Office was emty twice for over 15 minutes. Had to go to floor to get help.

Rating:

5.0

Staff very knowledgeable fast Service

Rating:

5.0

The staff was super kind- understanding- friendly...Shout out to... Chyna...J...and Sam..We are still in awe from the experience we received the last 2 days. Level of service was top notch!🙂🙂🙂

Rating:

5.0

The staff was absolutely amazing! The access was very easy. Storage units are very easy to get to. They provide carts to get from your vehicle to your unit which is a time saver and a back saver. They explain the whole process of payments, due dates, access to the facility and your unit in great detail. I had to get a truck and a storage very last minute and they were note than accommodating. I can't say enough great things about the staff and facility. Thank you again.

Rating:

5.0

It was very clean didn't have too far to walk the size was just right everything went smoothly I am very happy I chose your location you were great thank you so much

Rating:

5.0

No Comments

Rating:

5.0

China was incredible very talented at her job!!! I was amazed on how much she got done and how many she helped people and how she made people feel welcomed and cared for keep her

Rating:

5.0

Please keep the manager the same

Rating:

3.0

Some of the customer service employees leave a lot to be desired Question number 4 yes helpful but not always friendly and not always polite

Rating:

2.0

The person that called about my bill was arrogant and rude and I was only 2 or 3 weeks late and she was calling my references with a bad attitude. The Facillity was dirty and has some weird bugs jumping around, the floor and walls are a mess and still has sign’s from when it was Kmart.

Rating:

4.0

Wished the access hours were a little longer since my work hours are from 7-7

Rating:

5.0

Everything was great from the time I moved my stuff in to when I took everything out. All the workers at this facility was awesome great group of Employees

Rating:

5.0

The best

Rating:

4.0

Very clean. Professional staff.

Rating:

5.0

The staff was very helpful

Rating:

5.0

The whole team at 2671 N Las Vegas was so professional and kind! I will always choose this location for service!! They are awesome!!! China, Lee, and Kiara!!

Rating:

5.0

All of the people who helped us at the 2671 N Las Vegas Blvd location were awesome. Especially Dee, Bre, Chyna, and La Toya! We had the worst experience getting the truck in Colorado, but Dee and her crew went above and beyond to help us and made it all better. We would use Uhaul again only because of them. They are what makes Uhaul great. Thanks to all of them.

Rating:

5.0

Your team is friendly and hard working! Thanks!

Rating:

5.0

You have some wonderful customer service worker's at that location

Rating:

5.0

The facility was very clean. And I felt comfortable using the restroom. Because I could tell by the appearance as well as the aroma it was sanitized. The staff was up beat and positive and knowledgeable in what would suit me best, however gave me options to consider. . The two agents showed understanding the streets most of their cu as towers are under. And even when, spoken rude towards. Thank you ladies , A GG ergio unut# ZSincerely yours

Rating:

5.0

The Two Ladies that worked the morning that was there when I arrived that morning was awesome very friendly and Helpful I really appreciate both of them

Rating:

5.0

the staff was very helpful and friendly

Rating:

5.0

Your staff was super friendly and helpful to all my needs. Thank you.

Rating:

5.0

Rhonda was extremely helpful polite took the time to listen to my concerns she was very accommodating. I have not moved unto the facility yet that is why I'm unable to rate it for cleanliness . I hD to bubble in yes because there is no other choice

Rating:

5.0

Chyna's customer service was outstanding. Steven from the customer service hotline. His customer services was outstanding. Thank you all

Rating:

5.0

It was a very pleasant atmosphere.. The employees very helpful.

Rating:

5.0

great customer service clean awesome service

Rating:

5.0

The staff at this location is excellent!

Rating:

2.0

If you have a storage unit in the back, they will not open the door to make it easier for you to put your things in or out. They make you have to walk them through that maze. I had movers and I expressed to the manager they would charge me extra for bringing my items so far, they didn’t care. Don’t get a back unit it you have a lot of items, also online I requested a 10x15 they said they had it, but when I got there they only had a 10x10 and tried to charge me to same price

Rating:

3.0

Communication lost

Rating:

4.0

I lived in a 24 hour town all my life so I just wanted to have access the same or close

Rating:

5.0

There are a LOT of storage businesses in Vegas. I have stayed with this specific one because the staff is friendly and the GM is customer oriented. He makes sure things are done right while keeping the customer happy.

Rating:

1.0

I received one free month of storage with my trailer rental. Inetead of giving me the first month free, they charged me for the first month and added a free month. I only needed the storage for a few weeks. I have been trying to get my money back but so far have not been successful. It takes hours to get through their system and actually speak to a human, only to find out that they can't solve the problem. I will not rent from Uhaul again.

Rating:

1.0

Customer service via telephone stated one thing but then when upon arriving at the facility I was told something else.

Rating:

5.0

Love the whole store.

Rating:

5.0

Brian and his employees were great. He runs a tight ship. I felt very confident sitting my belongings there after meeting Brian and his co workers. Very clean and new.

Rating:

5.0

STAFF WAS VERY HELPFUL KIND. NEED MORE PEOPLE LIKE HER.

Rating:

4.0

Employee very friendly.

Rating:

5.0

They were very friendly Nd helpful

Rating:

5.0

Everyone was very friendly and helpful from beginning to end. Very happy with our choice.

Rating:

4.0

Chyna Dixon is a model manager. She absolutely keeps that place running and is invaluable. From start to finish, she was impeccable and hard working. Thanks for making my time in Las Vegas easy!

Rating:

5.0

The manager very friendly, helpful and knowledgeable.