Brian? The manager, came off as very arrogant.
Virginia R.Customer Reviews for U-Haul Moving & Storage of N Las Vegas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great and helpful, however the reservation was a nighmare. this was the soncd location i had to go to even thought i scheduled 3 weeks in advance. and now you are trying to overcharge me for miles i already paid for.
Richard T.First, you should still focus on me as a customer before moving on to the next schmuck. U-haul offered horrible customer service at both locations and everyone I spoke with in between. My box did not arrive on time and was not tracked correctly once it arrived in town. There was an additional 5 day delay in getting it because scheduling did not transmit the proper information to the movers hired via your sister company, movinghelp. Movers were sent to one location when the box was at another. I then had to straighten out the confusion and coordinate the delivery between the rental location and the movers to insure my box got to my home. This, of course, was a service I was paying U-haul to do. Had I not done their job for them, I'm sure I would still be waiting for my box. No one took responsibility or accountability for that and I was not compensated for that delay even after opening a customer action file. The manager at the N. Las Vegas location, Brian, was rude and condescending and the manager at the Madison location, Marvin, was clueless. Neither had any interest in addressing my concerns or the fact that the company had failed at numerous levels. While I appreciate U-haul giving those with intellectual disabilities opportunities in your company, they still need to be able to perform their duties. This whole experience was a complete disaster from beginning to end. I have no plans to do business with U-haul in the future and will advocate against the company and advise others to avoid you at all costs.
Brian W.I have occasionally rented these equipment to tow cars and they have always been very reliable except for this occasion where they gave me a totally old unit with poor repairs to such a degree that one of the lights came off. This could have caused damage to the vehicle I was towing and to the electrical system of my truck
Rafael A.Brian was awesome in helping me get the size storage I needed. North Vegas Uhaul team rocks! Many thanks!
Karen C. | First ImpressionsThe sly and staff was very friend and helpful, keep it up.
Dale B.Friendly, Fast and Explained Everything I needed to know.
Elva E.Three stores I had to travel to in order to obtain a truck, the second store on Nellis and Stewart, was trying to posture in front of his female employees, instead of him being subjective and performing his duties as a manager and representative for UHAUL, I ENDED UP CURSING HIM OUT and leaving the store. I am not sure if I will use Uhaul again.
Dwight W.All of the employees worked as a team and things seem to follow smooth and effective.
Jennifer M. | First ImpressionsThere was only one person working the counter who also had to answer phones. Even with completing the online check-in process beforehand, it still took 30 minutes to get the truck. Not the customer service person's fault, just poor a staffing model (especially for a Saturday). I will avoid this location and recommend others do the same.
Jazmyn D.Hey I noticed you guys charged me $66.51, when my total was $35.81. Was that just the holding fee? And when will that go away off of my bank statement. That was calculating that I was going to go 50 miles, but I ended up only going 15 miles there was no damage and the gas was where I picked it up at it. Once that last thing is taken care of, the rest of the experience was very pleasurable the staff was very friendly and helpful! 5 out of 5 stars
TONY TERRELL CHA B.Representatives have excellent customer service..
Rosalyne S.Professional. Ready to answer your questions. Easy to work with the staff and in the facility.
Sonia L. | First ImpressionsEquipment had error message on the digital display indicating faulty equipment.
Ernest C.Very busy place and very good attitude to customers.
SONIA L.Asked for a 10×20×10 only had 10x15x10 did not fit everything in it
AARON P. | First ImpressionsStaff are friendly and very helpful. I am always happy to rent my trucks from this location. Thank you
ELENA AH CHING F.Uhaul Rocks! Thanks Brian & Uhaul Team
Karen C. | First ImpressionsSo I got at a 15 wide and was supposed to get the truck with 1/4 tank of gas, I get it at almost E and got told I'd get 30 dollars for putting it at 1/4 tank , still haven't seen that
Pres S.Improvement I don't see where you could have proved on what you do already cuz you haven't excellent traffic plan in place. Yours Truly Richard Di Tusa
richard D.Staff seemed to be not well trained, very disorganized and mostly confused, took over 30 minutes to get the truck I had reserved 5 days ahead. I honestly was disappointed.
DORA IRENE F.Very good customer service experience. Would definitely rent from this location again.
ROCKY HARDY C.Every time I turn around you are auto billing my debit card. Stop billing charges to my card that have not been authorized
Dawn M.There were items left over from previous person renting.
Jessica C.All the staff was very friendly and informed. The young lady who helped us was wonderful.
DORA M.Tell the customer the "reservation" made at a location doesn't mean you will be able to pick up the trailer at that location or that there will be a trailer available. I arrived at my scheduled pick up time and several employees present; no one looked to be in any hurry to address the three customers there. Close to an hour to conduct my transaction at a location that was close to an hour away from my location. Trailer had a broken bumper that wasn't noted. Gentlemen hooking up trailer and at drop off were very efficient. I was very disappointed.
Pam S.I loved the girl who helped me at the front desk. She was super professional and friendly. Manager looked like he had great respect from everyone and was customer oriented. Amazing team and great experience.
ALFREDO A.Elegance was so kind, professional and I am very thankful for her assistance.
BARBARA JANE W.solo mi gasolina media menos de lo marcado. todo lo demás bien
JOSE LUIS M.This place shouldn't be in business they have to much bad coustemer service they have problems with Hispanic people they are too much resist and I call and complain and they don't do nothing about it but if it would be a white person on a African American person they would do something about it but like I'm Hispanic and the person is Africa American they don't care soo sad
Dessy P.Check in was above check out clerk was very poor
URSULA M.Make sure the gas is where it says it is
BENFORD LEE W.Nice job 😀😀😀
Sophia B.They were excellent at both locations in. Vegas and in California
RONALD B.Very good pleaple
Alexander S.Share holder was polite, and kind
Joseph L.The location was great but the truck had so much heat coming off the engine that it was burning my foot. Had to keep taking my foot off the gas. It was very painful. I guess it must be a design flaw but next time I need to wear boots. You need to tell your customers not to wear any open shoes.
Ben T.Kiara was friendly and very professional during equipment pick up. However, the return process was confusing and time consuming.
ADAM EDWARD R.Nothing
Lennie H.Nice job 😀
SOPHIA LESTINE B.Improper connection of straps to tires, and chains to car on auto transport.
NAKISHA ROSHA K.The new location is excellent. Clean, new trucks and great employees. Everyone was professional.
Marnita S.I rented a 15 foot truck as well as an auto transporter. The auto transporter was EXTREMELY dirty and oily. The previous (presumably) user had a vehicle that leaked a tremendous amount of oil onto the the ramp, the frame, the straps and chains. I advised the individual who checked out the equipment that it was extremely dirty and oily and his response was "I don't give a shit today". Later, after a car was loaded onto the trailer, I noticed a tire was low on the right rear. I didn't immediately feel it was a concern, but after driving approximately 60 miles, I stopped to top off the truck and put air into that low tire. Turns out there was a nail in the tread within an inch of the sidewall. I called U-hauls roadside assistance and after 5 hours of waiting, the tire was finally repaired by an outside contractor. Debra at Roadside Assistance was AMAZING in her help, but it took awhile to get to her. Chyna, the counter rep was outstanding but her manager kept interrupting her and distracting her during the writing of my contract, ignoring the customer that was in front of him during the process. This rental was a particularly bad one, but we finally made it to our destination and U-Haul went above and beyond to make things right in the end. While I wouldn't rent from the North Las Vegas location again, I will continue to be a U-Haul customer.
Christopher L.Customer service, no communication skills whatsoever
Adriana S.My box was torn up. Top latch was ripped off, bottom wood was cracked, locking latch had been repaired so as to when I unlocked it I had an impossible time getting the lock back on, had to use a screwdriver to lever the piece back into place so I could squeeze the lock back on. Generally disappointed in the experience and highly disappointed in the price paid for such careless movement. All calls I made to ensure my off loading would be seamless were routed through to the national number and none of the notes made were ever given to the receiving U-Haul location. Pickup was a near disaster. Overall would never use again or recommend to anyone.
JONELLE D.Beware of the U-Haul online reservation system scam. When I dropped off the rented trailer at the drop off location listed on the U-Haul online reservation, I was charged $346.68 extra because the drop off location on the paper copy was another location. All the rep. would say is "The drop off location is on the contract." Sweet $346.68
Dana S.Todo muy bien gracias por sus atenciones
REYNA ISABEL A.More truck options for out of state.
Jessica J.Was in and out very professional ðŸ‘
TYRONE O.All good
Efrain S.Bad customer service,
DANIEL D.