Customer Reviews for U-Haul Moving & Storage of N Las Vegas

273 reviews

2671 N Las Vegas Blvd   North Las Vegas, NV 89030

(702) 534-4165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 534-4165

2671 N Las Vegas Blvd
North Las Vegas, NV 89030

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service thank you!

MARK DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Carol H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Derrick R.  |  First Impressions 
Rating:
5.0

Just keep doing what you do, I think the trucks should always be full of fuel for the next customer that way they don't have to worry about running out. But just taking care of what they needed the truck for.

NENITA S. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES D.  |  Overall Experience 
Rating:
3.0

On Sunday the 12th of Sept. I ordered a pickup truck to take my dog to be put down for Monday at 9am. Because it was to be so hot in Las Vegas I changed my order to a 9' cargo van instead. Monday morning I called the vet and was told I could not bring him in till 1:00 pm on Tuesday the 14th. Called U-Haul to changed the date and and time to 11:am everything was a go. When I arrived at U-Haul they pulled up my order# and wound up with a small cargo truck. There was a van sitting in front, was told it was already spoken for. Sorry, I was just little upset. to take my dog, 15yrs old to be put down riding in a damn truck. You people really need to abide by your customers wishes. Thank you, James

James Q. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

SELENE M. 
Rating:
3.0

Hopefully I'll never have to use it again

RODGER P. 
Rating:
1.0

Customer did not leave a comment.

ANTONIO V. 
Rating:
4.0

Can was smelly and felt dirty. Steering wheel was sticky.

jason G. 
Rating:
3.0

Pickup truck was missing jack and tire removal tools (lug wrench), Incorrect mileage was logged on return Manager was rude and unhelpful and refused to verify the mileage.

EILEEN FRANCES W. 
Rating:
4.0

Customer did not leave a comment.

Shaynelle B. 
Rating:
4.0

Thanks

KEVIN W. 
Rating:
4.0

Have more, and better trained staff on site at opening, when there's a rush of customers.

PETER O. 
Rating:
1.0

There has been a complaint filed. I went across the US in triple-digit temperatures with no ac. Roadside assistance took half a day to tell me the compressor is out and I could have it serviced after the holiday if I wanted to stay in a hotel.

Mina Z. 
Rating:
5.0

Customer did not leave a comment.

Selena R. 
Rating:
5.0

Both employees I dealt with were extremely professional and helpful. They made the whole experience very easy.

RAEANN P. 
Rating:
5.0

Customer did not leave a comment.

Adrian V. 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobbie K. 
Rating:
1.0

They charged me for using a dolly that was already lose in the uhual rental I did tell them it was lose they said to not worry about it that I won't be change for it, truck was dirty , gas was not where they said it was going to be again I told them gas was low and they said to just mark it on my paper and take a picture of it and day back of the return they charged me more for gas when I returned it with same amount I took it with. I told them they told me to take the dolly like that and with gas being at the level that i would be fine and they where so rude and have no respect for customer service.

Crystal A. 
Rating:
4.0

Customer did not leave a comment.

Kameiko M.  |  First Impressions 
Rating:
5.0

You've done well on all

Muliaiga S. 
Rating:
5.0

This location & staff were awesome

jill T. 
Rating:
3.0

I'm sure on paper this Uhaul facility ranks excellent. But my experience wasn't pleasant, I felt like I was automatically charged a 100 miles, I didn't drive that far. Also my charge for not filling the gas tank to half was 38 dollars, really. Never again will I do business at this location. Never ever.

Anton B. 
Rating:
4.0

China was so good and very helpful. She welcomes you and explain if you have to wait. I would give a 5 star

Danny M. 
Rating:
4.0

Really need to improve your customer service online online & 800 call in service simply awful

Ellouise B. 
Rating:
5.0

Cashier was so nice and fast. She was so friendly thank you

devanna R. 
Rating:
5.0

The manager very friendly, helpful and knowledgeable.

Eddie R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodrigo R. 
Rating:
5.0

Customer service was excellent!! Everyone was very polite and professional.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

Tom N. 
Rating:
3.0

Hour wait in line for truck

ROSEMARY Q. 
Rating:
3.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
2.0

Self check-in was pointless, I had to go in anyway. There were several staff members and it took them a while to even find the car keys. The windshield wipers didn't work, nor did the passenger seat seatbelt- we had to stop in Arizona to get the seatbelt fixed. The check engine light came on 300ish miles into our drive, and even with Roadside Assistance, they would not let me trade my truck for one in good condition. A mechanic came out and told me I had to purchase fuel injector cleaning solution with my own money and submit the receipts for reimbursement because whoever used the truck last had used the wrong kind of gas. Horrible start to a 3000+ mile trip.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

shonee L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Was given wrong truck. RIght truck had a screaching sound from the AC. Long waits for pickup of equipment. Long wait for return of equipment.

Keenan C. 
Rating:
5.0

Customer did not leave a comment.

Jakeline P. 
Rating:
4.0

Staff was friendly and helpful. I did enter my information online before going in, the check out process still took some time

Charles A. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHAWN MARIE M. 
Rating:
5.0

Nothing

TABITHA LASHAN B. 
Rating:
5.0

I've been renting with Brian and his crew for decades now. Every time I walk into his facility I am always greeted with respect no matter who is behind the counter. The staff is courteous and has amazing customer service skills. I would recommend this service this location to all my friends and family.

Shatovya J. 
Rating:
3.0

Why they took my pic even I told I don,t want

GREGORY O. 
Rating:
4.0

Traine the employees to type the last name no name and use second name as last name. I rent a truck for 4 hours and after pick up the truck they charge for time don't understand. They charge for rental then fee for many items . I love other location but this one you need to train the workers .or pay more to get on business not waist time and money

HUMBERTO L. 
Rating:
4.0

Customer did not leave a comment.

PAMELA R. 
Rating:
4.0

The truck was not clean, it had spilled coffee stains on the center console. Moving blankets were not available to rent.

Aminah I. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

The truck had an out of oil light continuously coming on. Not much gas in it. Truck wasn't in the best condition on the outside. It served it's purpose.

Lanise F. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

DEVON FAGEL C. 
Rating:
4.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
2.0

Someone should be ready for people upon return of equipment,

EMILIO G. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Exceeded any thoughts of what self stroage is.

Dennis J.  |  First Impressions 
Rating:
5.0

Great customer service.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

Hope A.  |  First Impressions 
Rating:
5.0

Kiara was great!!!!!

BRANDI PHAE T. 
Rating:
4.0

Customer did not leave a comment.

Bridget J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P.  |  Overall Experience 
Rating:
5.0

The crew at this facility is the best!

JANICE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE S. 
Rating:
1.0

Insatisfecho ya que el servicio del personal fue muy poco eficiente al momento del arribo al no querer mostrar alguna otra unidad argumentando no tener disponibles cuando en el website de u haul presentaba algunas otra, la unidad asignada no contaba ni siquiera con número de identificación de hecho no cuenta hasta hoy. Y por último en el contrato me asignaba un candado el cual al momento de preguntar por el me lo negaron argumentando k no tenían en esa tienda. Que lo tenía que comprar yo. Por lo tanto no lleno mis espectativas ni tampoco lo k yo esperaba de una compañía tan grande. Gracias. Espero saber qué opina U-HAUL de esto .

Luis D.  |  Online Move In 
Rating:
4.0

Still under construction. Some of the planned for access options are not open yet. Staff were very friendly and helpful.

John M.  |  First Impressions 
Rating:
5.0

Good service

LUIS ENRIQUE G. 
Rating:
5.0

Kiara and John were very helpful!! Brittany and Samuel, the other two employees in site were also very friendly!

Alicia T.  |  First Impressions 
Rating:
3.0

There was only one employee running the desk and I had 3 people in front of me... Once I got up, I was done in 7 minutes. I spent over an hour at this location...

Sarah N. 
Rating:
1.0

Customer did not leave a comment.

oona R. 
Rating:
5.0

Customer did not leave a comment.

CARLIN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noemi B. 
Rating:
5.0

Everything was great! one little thing whatever is used to clean or spray is very overpowering I had to keep the windows down. Thank you guys

Kymberley C. 
Rating:
5.0

To increase more employees. Had a 9 am appointment an the line was at the door. The young lady who worked there was great until another employee showed up about 45 minutes later. They deserve a good raise!!!!

CHRYSANDRA LYNN D. 
Rating:
5.0

Customer did not leave a comment.

Adrienne S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Marcia A. 
Rating:
5.0

I like how trying me 2 black girls they try me so good so nice I really like them I don't remember them names but make me fill like family thanks girls see you soon

JESUS JOAQUIN J R. 
Rating:
5.0

Customer did not leave a comment.

Tammara W. 
Rating:
3.0

Customer did not leave a comment.

Kenisha G. 
Rating:
1.0

Customer did not leave a comment.

Billy J. 
Rating:
5.0

Customer did not leave a comment.

EUGENEIA Y. 
Rating:
1.0

Got over charged has been a month since and im still waiting for refund.

Luis O. 
Rating:
5.0

Everyone was super nice and excellent customer service

ANITA R. 
Rating:
1.0

Customer service was horrible I got a truck and a storage my pick up for the truck was 7am arrived at 815 am didn't leave til 12:30 pm the building had no air and I had my chit with me it was so hot.. then on my storage reservation it says the building is open from 5 am to 10 pm we arrived on a Sunday at 7 pm could not get in because the storage unit is only open during business hours.. so we had to get the truck an extra day, we had movers with us and my husband had to take off the following day to move us in the unit.. talked with Brian he was rude… very unprofessional… I will NEVER go to that location again I don't care if that's the only 1 in the world

ieasha G. 
Rating:
5.0

N/A

JODI MAUREEN V. 
Rating:
1.0

Customer did not leave a comment.

Lidia A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER NOEL M. 
Rating:
5.0

All good

RODNEY LEE M. 
Rating:
5.0

Customer did not leave a comment.

Marvin R. 
Rating:
5.0

Nice friendly, helpful staff. Took the time to explain access hours during construction transition. Will definitely be using their service again.

Pamela W.  |  First Impressions 
Rating:
3.0

Equipment wasn't clean but it drove nicely and got the job done.

DIANA B. 
Rating:
5.0

This location is fabulous. ALL of the employees were kind and helpful & professional. And even when they were busy, they still took a moment to answer a quick question or give direction. They made this part of my moving process that much easier. I just want to say thank you to all of the employees at store location 2671 N LAS Vegas Blvd!!!🙏🏽😊😊🙏🏽

Pamela W. 
Rating:
5.0

exelent service

ROGELIO C. 
Rating:
3.0

My assistance was awesome…But the person in charge was very rude she yell at the person helping me.The supervisor was not professional at work she was very rude to the person helping me.She scream in front of customers when he did something Instead of explaining it to him quietly.

YAZE MABEL D. 
Rating:
2.0

My wait time was horrible due to supposed system issues and workers not knowing how to check you back in.

Dawn S. 
Rating:
3.0

They are getting there, but the signage is confusing and the layout is weird. They were putting up a new sign on the building as I was leaving so it might be better now.

DANIEL MORGAN H. 
Rating:
1.0

There were several items missing that I am absolutely sure were there when I loaded my unit.

Wendie N.  |  Overall Experience 
Rating:
5.0

💖

Martina R.  |  Overall Experience 
Rating:
3.0

Brian? The manager, came off as very arrogant.

Virginia R. 
Rating:
5.0

The location was great and helpful, however the reservation was a nighmare. this was the soncd location i had to go to even thought i scheduled 3 weeks in advance. and now you are trying to overcharge me for miles i already paid for.

Richard T. 
Rating:
1.0

First, you should still focus on me as a customer before moving on to the next schmuck. U-haul offered horrible customer service at both locations and everyone I spoke with in between. My box did not arrive on time and was not tracked correctly once it arrived in town. There was an additional 5 day delay in getting it because scheduling did not transmit the proper information to the movers hired via your sister company, movinghelp. Movers were sent to one location when the box was at another. I then had to straighten out the confusion and coordinate the delivery between the rental location and the movers to insure my box got to my home. This, of course, was a service I was paying U-haul to do. Had I not done their job for them, I'm sure I would still be waiting for my box. No one took responsibility or accountability for that and I was not compensated for that delay even after opening a customer action file. The manager at the N. Las Vegas location, Brian, was rude and condescending and the manager at the Madison location, Marvin, was clueless. Neither had any interest in addressing my concerns or the fact that the company had failed at numerous levels. While I appreciate U-haul giving those with intellectual disabilities opportunities in your company, they still need to be able to perform their duties. This whole experience was a complete disaster from beginning to end. I have no plans to do business with U-haul in the future and will advocate against the company and advise others to avoid you at all costs.

Brian W. 
Rating:
3.0

I have occasionally rented these equipment to tow cars and they have always been very reliable except for this occasion where they gave me a totally old unit with poor repairs to such a degree that one of the lights came off. This could have caused damage to the vehicle I was towing and to the electrical system of my truck

Rafael A. 
Rating:
5.0

Customer did not leave a comment.

Eddie W. 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLE H. 
Rating:
5.0

Customer did not leave a comment.

Cherie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darien M. 
Rating:
5.0

Brian was awesome in helping me get the size storage I needed. North Vegas Uhaul team rocks! Many thanks!

Karen C.  |  First Impressions 
Rating:
4.0

The sly and staff was very friend and helpful, keep it up.

Dale B. 
Rating:
5.0

Friendly, Fast and Explained Everything I needed to know.

Elva E. 
Rating:
5.0

Customer did not leave a comment.

Lillian D. 
Rating:
3.0

Three stores I had to travel to in order to obtain a truck, the second store on Nellis and Stewart, was trying to posture in front of his female employees, instead of him being subjective and performing his duties as a manager and representative for UHAUL, I ENDED UP CURSING HIM OUT and leaving the store. I am not sure if I will use Uhaul again.

Dwight W. 
Rating:
5.0

Customer did not leave a comment.

Shyishia E. 
Rating:
5.0

All of the employees worked as a team and things seem to follow smooth and effective.

Jennifer M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Andrika J. 
Rating:
2.0

There was only one person working the counter who also had to answer phones. Even with completing the online check-in process beforehand, it still took 30 minutes to get the truck. Not the customer service person's fault, just poor a staffing model (especially for a Saturday). I will avoid this location and recommend others do the same.

Jazmyn D. 
Rating:
4.0

Hey I noticed you guys charged me $66.51, when my total was $35.81. Was that just the holding fee? And when will that go away off of my bank statement. That was calculating that I was going to go 50 miles, but I ended up only going 15 miles there was no damage and the gas was where I picked it up at it. Once that last thing is taken care of, the rest of the experience was very pleasurable the staff was very friendly and helpful! 5 out of 5 stars

TONY TERRELL CHA B. 
Rating:
5.0

Representatives have excellent customer service..

Rosalyne S. 
Rating:
5.0

Professional. Ready to answer your questions. Easy to work with the staff and in the facility.

Sonia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilberto S. 
Rating:
5.0

Equipment had error message on the digital display indicating faulty equipment.

Ernest C. 
Rating:
5.0

Customer did not leave a comment.

Aron H. 
Rating:
5.0

Very busy place and very good attitude to customers.

SONIA L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE MICHEL S. 
Rating:
3.0

Asked for a 10×20×10 only had 10x15x10 did not fit everything in it

AARON P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLIN T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Staff are friendly and very helpful. I am always happy to rent my trucks from this location. Thank you

ELENA AH CHING F. 
Rating:
4.0

Customer did not leave a comment.

Alanna A.  |  First Impressions 
Rating:
5.0

Uhaul Rocks! Thanks Brian & Uhaul Team

Karen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

NORMA IRENE B.  |  First Impressions 
No reviews have been submitted for this location.

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