Customer Reviews for U-Haul Moving & Storage of Nampa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Nampa

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Paul E.
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Great service! Prompt, friendly and good price.

carolyn c. | Overall Experience |
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I know my unit was sold off and my ex boyfriend said he would be the one to take care of it but he never did. Now I'm in an odd situation. But the over all experience was great!

Alan K.
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Linda was super helpful and the rest of her staff was courteous and super quick with my returns. Thank you for the great service!

Frank C.
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Customer did not leave a comment.

Curtis A.
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Customer did not leave a comment.

jennifer M.
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Nothing. They did a great job.

Bianca H. | First Impressions |
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Long wait when checking in

Kelly C.
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Help adjusting the mirrors would have been nice.

Derek F.
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Great service and quality equipment!

Lynda C.
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Customer did not leave a comment.

Ronald S.
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Stored personal property at drop off location making it very easy accommodating and free storage for a month was a great savings .. thanks U-Haul Ron Smith:)..!!

Frances A.
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This is my favorite U Haul to rent from. The staff are always friendly, the equipment is clean and well maintained. I feel confident I will make it to my destination.

Edward H.
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Customer did not leave a comment.

Jordan V.
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Customer did not leave a comment.

Jack W.
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Customer did not leave a comment.

Robert P.
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This is the best Uhaul location I have ever used. Everyone is friendly knowledgeable. I would recommend this location to everyone I know.

Matthew G.
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Customer did not leave a comment.

Donald G.
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Customer did not leave a comment.

Douglas V. | First Impressions |
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Customer did not leave a comment.

Douglas V.
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Customer did not leave a comment.

Joely G.
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Customer did not leave a comment.

Gregory B.
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See above comments and figure it out.

Jason R.
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Very nice staff. Clean place well organized,and easy location.

George G. | First Impressions |
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Customer did not leave a comment.

David A.
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Customer did not leave a comment.

richard G.
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Miles given for trip only take into account from the pickup location to drop off location. They do not allow for distances to your location of picking up or dropping off your items or differences in distances due to changes in course due to weather or traffic related changes. Your policy should at least be explained prior or at the time of pickup.

Celeste P.
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Customer did not leave a comment.

RONALD G.
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Customer did not leave a comment.

Stanley L.
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None

Stanley L.
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None

Sondra K.
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The counter person with whom I spoke was very abrupt, almost to the point of rudeness, despite the fact that that I was quite patient and courteous with her. As a fat person, I found it impossible to access the driver's side of the truck as it was parked within 18 inches of the adjacent vehicle (the mirror of which was blocking my vehicle's mirror, making it impossible to back up without hitting that mirror). If UHaul and this location expect repeat business and word of mouth advertising, a professional demeanor by all staff should be encouraged.

MARIA M.
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Customer did not leave a comment.

Weslee W.
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Nothing

Ronald R.
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Customer did not leave a comment.

Dennis C.
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26 ft truck was clean and ready as promised. Staff was pleasant and ck in was quick. Return was the same. Very quick and easy. Highly recommend this location.

Ian M.
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It was too expensive for a short term rental.

Jeffrey W.
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Customer did not leave a comment.

Autumn B.
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Customer did not leave a comment.

Sarah P.
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Customer did not leave a comment.

Barbara S.
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I ordered 3 U-haul containers each on different dates. Not once did I receive the call the day before letting me know when the container would be available for pick up. I had to go through the U-haul calling system the day of each time being a half hour or more before I found out what time I could pick up the container. This information should be available online.

Rich R.
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Customer did not leave a comment.

Timothy S.
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Customer did not leave a comment.

Nicholas I. | Overall Experience |
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Linda was great. This particular location is absolutely the best uhaul I have ever visited. In the past I have had bad experiences with other uhaul locations but this one was great. I just want you to know that Linda goes above and beyond and that this location is a good example of how I would imagine a uhaul should be run. The check in/out processes were easy and quick. The staff was helpful and knowledgeable and professional. They clearly care about the customer. I’m telling you, it is SO much better than any other uhaul I can remember ever visiting. I don’t normally leave reviews but this was such a positive experience I felt the need. Also, by the way, I was never asked to leave a review.

William L.
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The attendant came out to meet us before we had to go inside. Very friendly and helpful.

Christian F.
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Customer did not leave a comment.

AMY L.
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Customer did not leave a comment.

Peter P.
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Customer did not leave a comment.

Steven D.
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Customer did not leave a comment.

Jean M.
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Great service

Ruben L. | Overall Experience |
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

Ralph D.
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Should be able to rent at 4 hour minimum. I needed a car hauler for 2 hours but had to pay for 24 hours.

River W.
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Customer did not leave a comment.

April O.
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Absolutely an awesome experience !!

PENNIE C.
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This location was really awesome! I've rented from others and the trucks were not as clean. And - I rented a 10' truck, not realizing that it didn't have a ramp. When I called, the manager was understanding and friendly. She helped me switch out the trucks for one with a ramp. She was quick, the staff was friendly and efficient. Kudos! Well done!

Tracy M. | Overall Experience |
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Customer did not leave a comment.

Rebecca G.
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Customer did not leave a comment.

KESHIA W.
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ALWAYS a pleasure to work with Lind and her crew!! Thanks for everything!!!

James Z.
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Customer did not leave a comment.

Edward H.
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When I brought the truck in they went over it and cleaned it throughly for the next customer! Outstanding service!!

Kay Lynn G.
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Customer did not leave a comment.

Riversteadt L.
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The Nampa personnel were so great to work with. We actually enjoyed our interaction. They anticipated our needs and were friendly and professional. Would definitely recommend!

William S.
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Great experience, no improvement needed.

BRYCE B.
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Customer did not leave a comment.

Matlyn B.
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Customer did not leave a comment.

Rodolfo M.
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Customer did not leave a comment.

Robert P.
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the gas pedal had to be half way down to go then would jerk and take off. glad I did not have far to go.

Enoch H.
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The individuals who assisted me at the drop-off location were extremely helpful. I received some of the best customer care that I have ever experienced.

Eric T.
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Staff was super friendly And professional at both renting and returning equipment.

Manuel D.
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change the rules and not charge for every mile

Kevin F.
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Customer did not leave a comment.

Jennifer E.
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Not friendly or very informative. Not wearing masks.

John J.
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Customer did not leave a comment.

Sean T.
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Customer did not leave a comment.

DENNIS B.
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Corporate issue. Rented storage. Storage not available upon arrival had to scramble to find adequate storage near apartment. Have to ask for reimbursement for storage today.

Thomas W.
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Friendly, professional staff! Thank you.

Leopoldo L.
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Customer did not leave a comment.

Virginia B.
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Nice employees, very helpful and friendly.

Michelle B.
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The guy I checked the truck out with seemed annoyed and put out that he was having to wait on me.

Kenneth D.
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Customer did not leave a comment.

Lee O.
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Customer did not leave a comment.

Barry P.
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Customer did not leave a comment.

Rick T.
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Customer did not leave a comment.

Raymond S.
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Easy peasy

Nick F.
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One wheel needed to be replaced on the trailer. Should have been inspected before being rented out.

MIKE M. | First Impressions |
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Customer did not leave a comment.

Jasmine M.
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Customer did not leave a comment.

JOHN H.
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Customer did not leave a comment.

Melody C.
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Customer did not leave a comment.

Ever P.
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Quick service. Excellent.

della F.
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Thank you so very much to all the employees at U Haul. I Appreciate you. Sincerely, Della Frorenza

Petru D.
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No parking.

Soledad L.
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Everything was great. The overall experience was good. The only complaint is when we returned the car dolly, the older woman was very short with us and rude. . That is the ONLY reason I gave 3 stars.

Joel P.
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I reserved a 10' truck for 2-hours on Saturday afternoon. Unfortunately the prior renter did not return the truck on time. Initially the location contacted me and let me know so that we could adjust our afternoon plans, but when I showed-up at the later time to pick-up the truck, it was still not there. The location provided me with a 20' truck at the 10' cost, and also comp'd the dolly and pads - I appreciated that very much! But a second call that the 10' truck was still not back would have been nice to receive before learning of that for the first time when I showed up at the later arranged time.

Veronica D.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

DEBBIE Z.
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Customer did not leave a comment.

Sean N.
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Customer did not leave a comment.

ANGELLENNA G. | Overall Experience |
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Customer did not leave a comment.

Brett E.
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Reserved a trailer online, and was able to pick it up and be on my way in less than ten minutes. Drop off was just as easy. Thank you!

Allen R.
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Customer did not leave a comment.

Robert D.
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Professional and helpful. The staff actually helped make a difficult situation (not caused by them but another dealer) much more tolerable.

Ryan S.
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Everyone there was so helpful and friendly. Thank you Dixie!

VANCE A.
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Customer did not leave a comment.

Tiavone D. | Overall Experience |
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Customer did not leave a comment.

Jason S.
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Drop off process was quick, staff was friendly despite being very busy at the time.

Jeffrey M.
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Nice place, Yard getting to small for the business. Nice Lady's that work there.

Paul K.
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Customer did not leave a comment.

Clinton L.
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Customer did not leave a comment.

Eric M.
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Customer did not leave a comment.

Placido R. | Overall Experience |
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good

Jocelyn L. | Overall Experience |
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Lighting in storage unit would be helpful for seeing items in unit team member who checked us out was great!

paul s. | First Impressions |
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Customer did not leave a comment.

paula s. | First Impressions |
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Great service. Linda is awesome!

Paula S. | First Impressions |
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I paid a $60. Deposit on furniture pads and was told the co had a record so no need for me to keep receipt. No one had a record. I lost $60 deposit!

Stan A. | First Impressions |
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Customer did not leave a comment.

Brad V. | Overall Experience |
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Linda was awesome. We originally had storage scheduled at the Garden City location. When we arrived with a Uhaul truck full of furniture and a tight time frame, the manager said the unit was rented to another person, even though we had a confirmation. He shrugged it off like it was not his problem and told us to try another location. Although the second location was a lot more helpful, he also had no units. When we arrived in Nampa (30 minutes away and our 3rd attempt), Linda was extremely helpful and got us a large, clean storage unit and was very friendly and accommodating. I would recommend her Nampa storage unit to anyone in the area!

jessica t. | Overall Experience |
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Linda was always a help! Amazing customer service! What a great staff. Everyone was always helpful.

E. Chris M. | First Impressions |
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Linda was incredibly helpful and made the entire process very easy! We were a bit turned around as we took a back way to get to the facility. I called to ask about pulling in as we are new trailer owners and backing up is a bit scary. Linda wasn’t able to pick up the call and I didn’t leave a message, but within 5 minutes she called me back anyhow and gave us great advice so we didn’t have to back up our rig. I was impressed! She was very professional and had a great sense of humor which our family appreciates!!! It is a little drive for us, but well worth it. We will be sharing our experience with friends and highly recommend working with Linda.

Alan D. | Overall Experience |
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I loved working with the staff! They were all very friendly and helpful!

Placido R. | First Impressions |
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Customer did not leave a comment.

JULIE R. | Overall Experience |
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The manager Linda was excellent and very helpful to work with. Then there are other's that need to learn customer service skills and stop being g a jerk and rude. I rented a storage unit for over six years and paid plenty for it

andra S. | Overall Experience |
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Everything was great except it was to hard moving into and out the indoor storage units.

Dale M. | First Impressions |
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Customer did not leave a comment.

william h. | Overall Experience |
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Customer did not leave a comment.

Joyce J. | Overall Experience |
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The local representatives are beyond helpful and accommodating but dealing with the national help line leaves something to be desired as they are very disconnected.

Misha B. | Overall Experience |
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Amazing! Not only did they accommodate our changes in travel, but they had a perfect sized unit and honored our 30 days free storage without hesitation! I would recommend them any day to anyone that needs storage OR a moving truck/trailer!

gary s. | First Impressions |
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Pricing for storage of my fifth wheel was (is) very reasonable.

Frank C. | Overall Experience |
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Customer did not leave a comment.

Jamie N. | Overall Experience |
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Customer did not leave a comment.

James M. | Overall Experience |
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Customer did not leave a comment.

Genny C. | Overall Experience |
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Customer did not leave a comment.

John C. | First Impressions |
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Being friendly would help. The service was good, but we were treated like one more cog in the machine. Very impersonal.

Carol M. | First Impressions |
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Customer did not leave a comment.

JenniferAnn W. | Overall Experience |
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We were so grateful for the grace period to get the few remaining things I had left in storage due to the Covid-19 . I had to mail the keys to my daughter so she could scramble and remove what was left! Thank you!! A dollar saved.... Were dollars for essentials!!:)

RON B. | First Impressions |
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Customer did not leave a comment.

Kelly S. | Overall Experience |
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Out of all my years of renting a storage unit, this was, by far, the absolute best. Very clean and convenient. The employees and owner were always very pleasant and willing to help.

Christiann C. | Overall Experience |
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Customer did not leave a comment.

Michael B. | Overall Experience |
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All of the staff there were amazing and wonderful to work with. We especially want to give thanks to Dixie and Linda who were extremely helpful, kind, and very courteous. Thank you!

Michael B. | First Impressions |
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The team at the UHaul facility in Nampa are the best we've ever experienced. We vert much appreciated their help and kindness after a very long 2 days of driving. They were a blessing to us!

jill b. | Overall Experience |
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No complaints. We moved our RV to a location closer to home and that's saving about $50 per month.

Darren H. | Overall Experience |
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Staff was friendly, and my belongings were still there three months later when I moved out. Inside the facility was clean and nice.

Modesto D. | Overall Experience |
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Everything is fine. Thank you.

michael h. | Overall Experience |
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Thanks Linda!! You were awesome!!

Cathy W. | Overall Experience |
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Always a good experience at this facility. Have rented many units and trucks over the years and won't go anywhere else.

Rich W. | First Impressions |
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All went well.

Katie H. | Overall Experience |
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The manager of this U-Haul storage business was great’

gary p. | First Impressions |
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Very friendly manager and very helpful

Christiann C. | First Impressions |
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Very friendly, efficent, fast service.

jeanette g. | Overall Experience |
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The inside staff (lady that helped me inside went above and beyond for me. I came in crying as my husband moved out and divorced me with no warning)! She was so kind and patient and helpful!

Kimberly M. | First Impressions |
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I got a storage unit & was all moved in, went home & logged onto uhaul.com to check my account, but there was a different unit on my account. they gave me the wrong unit, so had to move the right unit

william h. | First Impressions |
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Friendly and efficient

pam j. | First Impressions |
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Thanks so much for you help. The manager was amazing.

James M. | Overall Experience |
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The service I experienced was over the top! Needed a 17 footer which was unavailable when I called! Within minutes of hanging up I received an email confirming my order and the guarantee on my order

erin c. | First Impressions |
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Nothing needs to be improved. Lisa and Dixie were 2 of the most amazing and helpful women. They answered all of my questions and concerns.

veronica l. | First Impressions |
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The best experience ever.

sondy u. | Overall Experience |
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This is a busy place but the staff is always professional and courteous.

Alan G. | Overall Experience |
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US Veteran Brad, you are the best! Awesome service, he cleared up all my confusion and provided me with great solutions. You made my move easier for sure! Thank you so much! I appreciate your help!

Renee M. | Overall Experience |
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Very helpful staff. Explained everything to me. :)

leslie h. | Overall Experience |
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The location is in such a place as it is sometimes difficult to get in. The parking is too limited, but everything else is ok

RICHARD L. | Overall Experience |
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Linda Hudson, General Manager, and her staff in Nampa, ID could not have been kinder nor more helpful. The next time we are in need of equipment to move items we shall definitely use UHaul.

Michelle H. | First Impressions |
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Friendly and helpful people.

janine p. | Overall Experience |
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My experience was excellent.

David B. | Overall Experience |
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Linda was awesome and helpful!

Ruben R. | Overall Experience |
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Perfect customer service, can't get better than perfect.

mike T. | Overall Experience |
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past due charges & fees waved when i moved out, made up for the mileage overcharge & blanket (which i never used) charge on the truck i rented, & the miscommunication. great friendly staff too.

MICHELLE P. | Overall Experience |
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In my opinion if uhaul is not willing to issue a partial refund on their prepaid units (you have to pay for the month in advance) then they should not be allowed to rent out the unit ASAP!

beth b. | First Impressions |
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Nice, friendly staff...very helpful.

Christopher P. | Overall Experience |
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Very friendly staff and easy to work with

David B. | First Impressions |
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Excellent service. Thanks

Ben R. | First Impressions |
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Mind blown by the amazing customer service, and attention to detail paid. I would highly reccomend this location to anyone looking for storage or a rental truck.

crystal d. | First Impressions |
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They are rude and very unprofessional. I would rather drive to Boise then go back to this location. I will be taking my business somewhere else.

Thomas K. | Overall Experience |
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The lighting in my unit needed to be fixed because there's no sensor where it would turn on where I was at you have to walk through the end of the hallway and that needs to be attended

Carol M. | First Impressions |
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We had an excellent experience. The storage unit is clean, climate controlled and the best storage unit I've ever used. The price is very good and very fair. I highly recommend them.

Iris G. | First Impressions |
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I felt that your representative was overworked. He was alone and there was quite a few of us waiting.

Joan M. | Overall Experience |
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Satisfied

sydnie c. | First Impressions |
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The handsome gentleman that helped me was very helpful, answered all of my questions, got my unit ready to go and his customer service was excellent.. Much appreciated. :)

meagan r. | First Impressions |
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Seth was extremely helpful & went above expectations

LINDA M. | Overall Experience |
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Great location

James S. | First Impressions |
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They did a nice job setting me up and answering my questions it was all positive

Keith M. | First Impressions |
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Very friendly and helpful

Brian T. | Overall Experience |
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I was very impressed with the cleanliness and security of the storage units.

SHAWN T. | Overall Experience |
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Always enjoy working with Linda and her crew. They go above and beyond each time.

Rob S. | Overall Experience |
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Very helpful and friendly staff

PHYLLIS E. | Overall Experience |
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Excellent service, met my needs no matter what. Great manager, and assistants very trustworthy business.

Nancy M. | First Impressions |
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Very nice, very helpful.

denita s. | Overall Experience |
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Very good place to rent from

BRIAN M. | Overall Experience |
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A++

Debra G. | First Impressions |
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They are great and very helpful

Aimee M. | Overall Experience |
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Would highly recommend this facility!! Great customer service, excellent facility. Definitely 5 star🌟🌟

Elizabeth H. | First Impressions |
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Very friendly and helpful

Jared C. | First Impressions |
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The General Manager is very helpful.

Robert O. | Overall Experience |
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Linda and her crew were wonderful! As with most moves, things became hectic and Linda gave us great prices, practical advice and more than that, the customer service at this business is outstanding!!

Aimee M. | Reservation |
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The team at this location went above and beyond to help my family get my belongings into storage. I can't wait to move there and meet the staff they were incredible.

Don M. | Overall Experience |
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Great staff thanks!!!

Bob S. | Overall Experience |
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a

kyle j. | Overall Experience |
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I was not satisfied with my experience my uboxes were late, and no one contacted me to inform me as to when they would arrive. It was an inconvenience to have people at my home ready to unload and h

Lisa D. | Overall Experience |
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Everything was great until we moved out. That is not the correct move out date. I called and spoke with a lady. And we moved out on 10/19. The lady working there that day was extremely rude

Feal P. | Overall Experience |
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Great service.

WILLIAM R. | Overall Experience |
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Outstanding customer service.

Beatrix F. | Overall Experience |
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Delivery of ubox went smoothly. Pickup of empty ubox went so smooth I didn't even hear them pick it up. Would definitely use uhaul/ubox again. Would use helping hands again for load/unload of ubox.

Peter H. | Overall Experience |
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Very helpful staff. Back of the lot needs to be cleaned up

Carolyn M. | Reservation |
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great service

Resa C. | Reservation |
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Website allowed me to make a reservation, had me pay for it, but then I learned there wasn't any space available. This needs to be fixed. Not the fault of the storage facility, a technical issue.

KATHRYN R. | Overall Experience |
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Great customer service. Thank you!

PHYLLIS E. | Reservation |
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Great service done with no fuss. Very professional Mgr. Linda gets everything done when you need it . Best U Haul service I have ever experienced.

john l. | Overall Experience |
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Thank you uhaul for being so very nice holding an item we left until we could pick it up not many places would have done that. You guys are Awsome

STEVE C. | Reservation |
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Very nice helpful people. Refund process a tad long but taken care of but 4.00 short however. Not cool. Will consider renting in the spring when we will be making our move.

FERNANDO L. | Reservation |
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I was rented a unit that did not exist the facility was under construction the owner of the facility was rude and obnoxious cancelled my request and dismissed me

Debbie H. | Reservation |
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There was a major issue with our rental from the California store to the Idaho store and the man in Idaho was great as we were very upset with what happened. I can commend him with a job well done.

Stephanie N. | Reservation |
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Fast and fantastic customer service!

glen d. | Overall Experience |
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Great storage facility. The only downside which is why I didn't rate it 5 stars, is the available space near the office. Very confined and congested. Otherwise it's great.

KATHRYN R. | Reservation |
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Everyone was very helpful. Thank you.

Patti T. | Reservation |
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Great facility and helpful people! Will recommend to friends and family.

Angela H. | Overall Experience |
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Overall great experience

Robyn E. | Overall Experience |
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When I got 2 pods, not 3, I was on the phone for 45 minutes. Near closing, worker told my dad to go past the gates and take time. Locked him in. Wouldn't come to door when I knocked on door for help.

Amy F. | Overall Experience |
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we couldn't access our unit after 7 PM, or whenever we needed to. No light in the unit, hard to see anything. Raise in rent ridiculous, already too high, staff not very friendly for most part

Janis W. | Overall Experience |
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There's a sharp drop-off at the doorway to the inside storage facility. It was very difficult for me to get the cart in/out. Driveway is very narrow. Friendly staff, nice and clean inside.

AMBER S. | Overall Experience |
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I was very pleased with their service

TONY H. | Overall Experience |
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nice storage unit. with a good staff.

Heather S. | Overall Experience |
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Great service, easy to get what I needed when I needed it. Never worried about safety and security.

Jodi H. | Overall Experience |
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This was the very best experience I have ever had renting anything. Linda was the most friendly and accommodating customer service representative. This day and age,that is hard to find. Thank you!

richard n. | Overall Experience |
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Great expierwnce. Always thete to help!

No reviews have been submitted for this location.

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