Customer Reviews for U-Haul Moving & Storage of Nanuet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Nanuet

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JUAN G. | Overall Experience |
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Chris and team are very good on their jobs plus friendly and curtesy is a norm at the store at all times

LENNY N.
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Location didn't answer the phone and there was a padlock on the back of the truck I had to pay a tow truck company to cut it off.

ron L.
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Customer did not leave a comment.

MARIANNE T.
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Customer service was great

Linda G.
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fast,easy rental.service was great!

CHAIMD S.
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Customer did not leave a comment.

Chaim S.
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Customer did not leave a comment.

arnold F.
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Customer did not leave a comment.

JEFFREYD K.
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Customer did not leave a comment.

PATRICK A P.
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If I tell your personnel twice I don't want insurance I don't want them to secretly add it to my bill. I clearly told the personnel I don't want the insurance I called back and was told nothing they can do. I drive less mileage this time you people charge me more. I am fine with your company

Joy G.
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Great ty

Mario S.
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Vorhin Alexandre provided excellent customer service - thanks!

brandon K.
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Customer did not leave a comment.

Harold A.
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The guys at the Nanuet store are fantastic. Great job boys!!

Dilcia B.
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Overall great service and very professional.

LAURENT M.
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Voshon was EXCELLENT and accommodating! The gentleman who took the car back, was also EXCELLENT. I'm sorry I did not get his name. This location has always been top notch! Thank you!

JOHNRALPH D.
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Customer did not leave a comment.

TERENCEC F.
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Very professional and helpful, easy check in and out

Jacob G.
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*Provide better customer service *And not add unexpected charges after the uhaul app was going thru maintenance and not available for use *Had to speak to a location manager, a customer service representative by phone after waiting for over 45 minutes, to a regional manager which all of the above were not polite and refused to remove the overcharge, only after requesting the footage to prove that all was done according to the uhaul rules it got resolved

ANGELO JR R.
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Friendly and efficient staff

Ammone P.
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Reduce rates (are outrageously expensive)

LAUREENC B.
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very convenient, very easy. all went well.

AKEEM H.
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The staff was good and the truck was clean but it ran like crap, it felt like the truck was about to break down.

Stacy C.
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Customer did not leave a comment.

HERMANJ T.
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The customer service is extremely horrible

Assuanta H.
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Customer did not leave a comment.

Narciso C.
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The best

MANUEL GONZALO C.
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Tank you in so happy with you location And a beautiful personal on the desks

colleen M.
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Great experience Chris was great communicator regarding what needed to happen with truck, return, etc

Joseph P.
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My initial vehicle had the Check Engine light with Service Light on also. The vehicle was immediately replaced by a very helpful employee.

LISAA N.
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Customer did not leave a comment.

Colleen O.
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Very impressed; extremely friendly staff and easy process.

Khaskil A.
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Customer did not leave a comment.

Benjamin K.
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While it's a cargo van, I shouldn't have to clean windows after bringing it to the house. I had a long trip the next morning into inclement weather I didn't need to have to get out the Windex myself. They also hounded me about bringing the van back after my schedule got thrown off from a snow storm. Then they gave me erroneous information about my rental options in order to hold onto the rental at the best possible price. Your booking agents are idiots too when I asked them the same question. Pathetic!

PATRICIA J.
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Customer did not leave a comment.

laureen B.
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Customer did not leave a comment.

Noel L.
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Customer did not leave a comment.

Jordan B.
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Customer did not leave a comment.

CHANDRASH U.
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Customer did not leave a comment.

Salil M.
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Needs more parking spaces for customers to park their vehicles.

James N.
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Customer did not leave a comment.

Susan L.
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The engine on my vehicle had major issues. Transmission was lousy. I was told by those more experienced that this is common,.

ARSENIYP T.
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Customer did not leave a comment.

Jorge F.
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Customer did not leave a comment.

Sergey T.
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Customer did not leave a comment.

lizette D.
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Customer did not leave a comment.

HARRYTSVETELUBOV R.
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Needed a van last minute, showed up with no reservation and almost at closing time - the associates were able to help me out and get me the equipment then and there. Overall very pleased with my rental.

ADAMJ W.
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Customer did not leave a comment.

EUGENE S.
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Staff was extremely efficient and helpful

Joseph S.
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Customer did not leave a comment.

Shaun M.
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na

Faisal R.
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Customer did not leave a comment.

Joseph N.
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Easier after hours dropoff

Giselle G.
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Customer did not leave a comment.

ARMEND M.
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Great service!!

VASCOJ M.
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Need more staff.

ROGERM R.
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Customer did not leave a comment.

Janice S. | Overall Experience |
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Needed to store some building materials for a very short time. It was completely free. Have rented from them in the past and would definitely recommend and use them again if and when needed. Clean, lighted, and met my needs. Very positive is the use of moving items on site. Made everything so much easier,

irina g. | First Impressions |
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Customer did not leave a comment.

Henry B.
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N/A Excellent in every way!

Omar A.
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Everything and everyone were professional.

AAKASHH H.
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Great experience. The rep who helped me was excellent even after just being yelled at by the previous (crazy) customer. 10/10 thanks

Rory H.
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Darius Clarke who was the associate was a great help!!

Christopher M.
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Line was long. Did virtual but still have to go inside. When I returned the van a sign says to wait inside equipment and no one came out cor a while so I had to go inside again. And I was told I had 3 days with the rental. I returned a day early and they still charged me $40 for an extra day. Won't be using Uhaul anymore

Jorge C.
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Customer did not leave a comment.

NORAL R.
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Quick Easy process. Great customer service. The added moving company, Efficient Moving Labor, was on time, quick and professional. Thank you to Shawn and his partner for making the move easier.

Saeideh A.
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Such nice people work at this location. Ultra helpful every time I go there.

RICHARD S.
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Customer did not leave a comment.

MICHAEL M. | Overall Experience |
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Customer did not leave a comment.

NATACHA M.
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It's just too expensive.

MATTEOLORENZO M.
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Steering wheel felt like a Covid spreader site. Window on interior side was filthy and streaked from chemicals used to clean the plastic surfaces. Had to stop and get Windex glass cleaner and paper towels to clean up the mess. Most confusing gas situation; 1/4 tank? Send it out full get it back full. Anyway, the tank regestered LESS than 1/4 tank when I left the facility. It was not worth arguing about! I suspect U-haul “makes a profit” by confusing customers with filling up the truck as soon as you rent it and getting the benefit of free gas upon return. The manager was unwilling to listen to me; I suspect you as well.

JAMES W C.
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i was happy to get free extra miles for the inconvenience of going to Nanuet, NY from Mahwah, NJ. However, a closer pick up location near Mahwah would have saved us time!

Wayne K.
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Quick pickup. Clean truck. Quick drop off. All employees were very courteous.

Edward E.
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Maybe have a gas station on the property

Teresa K.
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5 star service!! I love the staff, they were very helpful and explained everything to me in full. The prices were excellent, too. They also have furniture pads, dollys, boxes, etc. I will be back!

sabrina T.
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Customer did not leave a comment.

israel S.
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Customer did not leave a comment.

DONALDDOUGLAS R.
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Fourth time now using this Haul location. Absolutely no complaints.

SHARONA D.
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Customer did not leave a comment.

Barry K.
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Customer did not leave a comment.

Corbin M.
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Customer did not leave a comment.

Michelle O.
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I received a call 2 days before my reservation telling me that I would not be getting a truck the size that I requested. I would have appreciated further advanced notice.

LEONL A.
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Great team bravo

JOSEPH B. | First Impressions |
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Customer did not leave a comment.

Victor P.
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I find it incredible that the same size trailer, rented in Florida one-way to NY, runs less than $100. From NY one-way to Florida, almost $500. This is just not right, and will affect my future rental decisions from U-Haul.

Michael M.
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Customer did not leave a comment.

DANIEL J O.
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Customer did not leave a comment.

CHRISTINEJ T.
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Customer did not leave a comment.

RHENITA R.
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You and your staff did a very good job.

Rachel J.
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Great experience

Brian C.
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Customer did not leave a comment.

Timothy M.
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I really think you need to work on having equipment more locally available - having to drive two hours round trip to pick up a trailer is a little much when there is a uhaul “dealer” 1/2 a mile from my house

BARRY G.
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crazy hidden fees - be more upfront! where does a cleaning fee come in?

rosado L.
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Customer did not leave a comment.

tiffany M.
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Customer did not leave a comment.

CARLOS F.
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Everyone and staff very well knowledge and very well spoken

William C.
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Nothing

RACHEL J.
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Customer did not leave a comment.

JACOB L.
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The Best

Steven I.
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Everything was fantastic. The woman that checked me in was very nice, professional and efficient. The truck was very clean and ran very nicely. The man that received the rental back was very nice and got to me as soon as I got there. Overall great experience

Kevin P.
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Customer did not leave a comment.

Annika J.
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Great customer service. Friendly helpful staff

Gary V.
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Customer did not leave a comment.

DANIELA J.
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Customer did not leave a comment.

BRUCEWENDLE B.
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Customer service personnel went above and beyond to get me on b the Road. Manager Chris at this facility was very helpful.

Jorge G. | Overall Experience |
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Super clean. Super safe. Staff super Amazing!! Thank you!!

Michael M. | Overall Experience |
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Customer did not leave a comment.

Walter L. | Overall Experience |
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Great customer service by the staff

David A. | First Impressions |
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Customer did not leave a comment.

michael d. | Overall Experience |
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Customer did not leave a comment.

FERDINAND M. | First Impressions |
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Very helpful.

Jonathan B. | Overall Experience |
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Customer did not leave a comment.

Gessie P. | Overall Experience |
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Customer did not leave a comment.

Thomas T. | Overall Experience |
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Customer did not leave a comment.

Eugure L. | Overall Experience |
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Customer did not leave a comment.

scott k. | First Impressions |
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Customer did not leave a comment.

MARC N. | Overall Experience |
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The storage unit # 1102 that I had I believe was over priced, But it served it's purpose, I now have moved on to greener pastures...GOD Bless !!!

Manfred S. | First Impressions |
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All the Staff was very professional and helpful.

JOHN M. | Overall Experience |
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A very good experience

Margaret A. | Overall Experience |
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All went well during the time that I rented the facility. Very happy with the services as well.

Alejandro M. | First Impressions |
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Unclear information from rep at store, delays, no inquiry to customer preference.

terri s. | Overall Experience |
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I found everything to be perfect for my needs. The cost was reasonable and I had no problems with anything at all.

Denis B. | Overall Experience |
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basement level unit. Water consistently leaked Into unit after rain. Unit filled mice feces. This area should not have units rented. Too wet. Staff good, friendly, nice.

Susan G. | Overall Experience |
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Overall a good experience

DONALD F. | First Impressions |
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very helpful,

Gordon A. | First Impressions |
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Uhaul Nanuet, was rhe best service i recieved!

Clarence F. | First Impressions |
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Awesome!

Charles R. | Overall Experience |
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Besides the high price for storage, my experience was flawless.

Giselle O. | Overall Experience |
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Employees Tynisha Roberts-Davidson and Eric the GM showed deplorable and disrespectful customer service when addressing an issue one of your reps created on my acct , case was open see ref # 2193830

Baton B. | Overall Experience |
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Storage is perfect thank you.

christian m. | Overall Experience |
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In the hardest time in my life loosing job and place of residence. I was supported not to loose everything.

SHONTIA S. | Overall Experience |
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Customer Service really was great. If I ever need a storage again I will come here again. Thanks again

REGINALD D. | Overall Experience |
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Just Great service all the tine.

Edward D. | Overall Experience |
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Outstanding service and very convenient. Will recommend this U-Haul to others.

NEIL D. | Overall Experience |
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Very nice people work there...very helpful.

EDWARD N. | Overall Experience |
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The facility was very clean and the people there are professional and helpful.

RICARDO B. | Overall Experience |
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The staff was great and very helpful

marianne o. | Reservation |
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Frankly, it's been one of the most harrowing experiences I've had, as I couldn't get the very truck I'D ALREADY PAID FOR when my willing friends came to pick it up. And I haven't been able to move yet

Marian G. | Overall Experience |
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Very dingy and dirty, pools of water by units and garbage all around.

Gerard D. | Overall Experience |
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Would be helpful if the carts were larger so you could move dressers and couches. The elevator is large enough to handle them.

Daniel K. | Overall Experience |
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Especially please with the staff.

No reviews have been submitted for this location.

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