Customer Reviews for U-Haul Moving & Storage of Nanuet

6,788 reviews

170 - 1st St   Nanuet, NY 10954

(845) 624-0099

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(845) 624-0099

170 - 1st St
Nanuet, NY 10954

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WILLIAM M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Always great services

Nedjma C. 
Rating:
5.0

Great service

Francis B. 
Rating:
5.0

Have more pickup trucks available I would love that

jack W. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
3.0

Customer did not leave a comment.

Eliyhau N. 
Rating:
3.0

Customer did not leave a comment.

Eliyhau N. 
Rating:
5.0

Customer did not leave a comment.

NEWTON P. 
Rating:
5.0

Customer did not leave a comment.

Miriam B. 
Rating:
5.0

Everyone was so helpful and nice. The truck was cleaned and ready. Shawn was so helpful and nice

dawn P. 
Rating:
5.0

The gentleman who assisted me was friendly and extremely helpful.

CAROL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

PEDROARLIN S.  |  First Impressions 
Rating:
4.0

There was a spill inside the van when I received it. It was sticky and was probably from a drink or soda. Otherwise the rest of the vehicle was clean.

Eric N. 
Rating:
5.0

Fast, professional service. Verty pleased. Highly recommend

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Marie Eustache D.  |  First Impressions 
Rating:
1.0

I had reserved a 20 foot truck last week. When i got there today the guy told me that the 20 foot truck had a broken back door and they couldn't rent it to me. They offered a 15 foot truck “at a discount” but i had to pick it up at another location. I drove to the location and couldn't access the website or get the truck. I went back to uhaul and the same guy said he'll just give me one of theirs. I was seriously confused as to why he sent me to another location when he had a 15 foot truck there. Also, i didn't get a discount. He charged me the standard rate for a 15 foot truck and when i asked him he very rudely said “it is a discount from the price you were gonna pay for the 20 footer. “ being careful with words is something I'm very good at, and that is NOT what he originally told me. I will never use nanuet uhaul ever again.

Christopher R. 
Rating:
5.0

I found my experience with this U-Haul location to be fantastic. The reservation, pickup, and return process were seamless, and the staff was incredibly professional and accommodating.

Joe F. 
Rating:
4.0

Customer did not leave a comment.

isaac s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
4.0

Customer did not leave a comment.

Emad F. 
Rating:
5.0

Customer did not leave a comment.

Rita G. 
Rating:
4.0

Customer did not leave a comment.

EUGENE W. 
Rating:
2.0

Nothing negative to report

louise p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Hillel K. 
Rating:
5.0

Customer did not leave a comment.

Madison L.  |  Overall Experience 
Rating:
4.0

It's always a great and easy experience at this Uhaul.

Edna B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

ARON D. 
Rating:
5.0

Customer did not leave a comment.

Domenick P. 
Rating:
5.0

Customer did not leave a comment.

Yonah T. 
Rating:
4.0

Customer did not leave a comment.

Evelina A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christopher M. 
Rating:
5.0

The truck I rented need and oil change and air in the tires. The warning on the dash kept coming on. Drivers side mirror was cracked also which I found annoying.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Most professional and friendly staff I have ever experienced both on the phone and on person. And this from a customer who drove a 15' UHaul UHaul truck across country over 40 years ago! Return procedure after hours using one's cellphone was brilliant. Bravo UHAUL Nanuet.

Michele A. 
Rating:
5.0

Customer did not leave a comment.

Jones L. 
Rating:
5.0

Customer did not leave a comment.

Harrison G. 
Rating:
1.0

I drive around 66 miles and when the time I pick up the truck it have around a bit more than 5/8 of gas, before I return the truck I put back $28 gas to it which show a bit less than 3/4. When I drop off the truck, a lady come and check up the truck and mileage of use and of course she check the gas meter, after 5 mins I ask her is everything good to go than I leave, after an hour I receive a email of my bill and she charge me 3 gallon of gas which is around $18, if needed I can show proof of my gas bill as it was 2 mins away from your location and which is around 10 mins before I return the truck. She should let me know while I am waiting for her to check the truck plus last Thursday I also rent a truck from u haul which I put 106 miles and I only put back $38 of gas and this time 66 miles in total $28 plus $18 which is $46, how could this be happen same model truck ?????

Derek W. 
Rating:
5.0

Customer did not leave a comment.

kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

Check for ashes .

AUGUSTAM R. 
Rating:
5.0

Customer did not leave a comment.

Lilah L. 
Rating:
5.0

Keep what you have been doing, be professional at all times….!

bhurt G. 
Rating:
5.0

Customer did not leave a comment.

ODEL W. 
Rating:
5.0

Customer did not leave a comment.

frank T. 
Rating:
5.0

Stefanie is very professional, courteous and highly competent. Her knowledge and attention to detail led us through a stress-free application process. It was a long day as we waited for our load to arrive. The Staff directed us to the Mall; upon our return, made several inquiries as to our comfort. The Unit was switched to larger size without rancor and cooperation. Finally, although closed, Angelo gave instructions for use of lock box and that our rented equipment could be (and was) left in locked truck. A Good Day! Looking forward to a mutually rewarding experience.

blanche F.  |  First Impressions 
Rating:
4.0

have parking facilities for cars left

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

vincent C. 
Rating:
4.0

Overall good experience but had to guess where truck was. No guidance provided until a worker happen to be outside

Julio F. 
Rating:
5.0

Customer did not leave a comment.

Christiana M. 
Rating:
5.0

Staff was friendly and helpful

Martin F. 
Rating:
4.0

Customer did not leave a comment.

Cecilia L. 
Rating:
5.0

Customer did not leave a comment.

EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Yin C. 
Rating:
5.0

Nothing related to the location. Tbe online process needs work. When you upload documents the person at the desk can't see them and you have to show them in person. It's a waste of time.

Sean W. 
Rating:
5.0

Nothing

ANTHONY M. 
Rating:
3.0

90degree weather and the air conditioning was not working. Had an issue w traffic and was told i was getting charged $45 extra for being 30 mins late even after i was told that i was a loyal repeat customer. The rep forwarded me to your customer service dept whom hw said would be able to help me w getting rid of the fee but they told me that only the local rep could remove the fee.

Jorge R. 
Rating:
5.0

Everything went well, the van was ready before the appointed time so we could get started with our move early. Thanks U-Haul.

Margaret A. 
Rating:
4.0

There should be customer parking spots

Ivan T. 
Rating:
5.0

Customer did not leave a comment.

AHARON H. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

Customer did not leave a comment.

vincent M. 
Rating:
5.0

Best dealer ever

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

KWAMEA W. 
Rating:
5.0

This location has excellent customer representatives providing efficient customer experience.

Conrado Y. 
Rating:
5.0

Excelente servicio, rápidos sin complicaciones en 5 minutos ya tenia mi vehículo listo para salir. Extraordinario!!!!

ROMELPAUL G. 
Rating:
5.0

Angelo was so accommodating and helpful

Carol D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Fees are expensive

MILLICCENT L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCHUBERT L. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  Overall Experience 
Rating:
4.0

Parking at this site is ridiculous! The walk across the busy road from the strip mall is in heard of ??Waiting for the doors to open outside in the blazing sun was unbearable. A cheap umbrella would not be to much to ask Understand when your first online waiting in your car to hide from sun, rain or snow then walk 1500 feet from the strip mall is annoying

Ernest W. 
Rating:
5.0

Excellent service

Alexsandra T. 
Rating:
5.0

I love U-Haul

Elias M. 
Rating:
5.0

Professional service. Friendly

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Customer did not leave a comment.

Julia T. 
Rating:
5.0

Your service agent there was excellent

Andrew L. 
Rating:
5.0

The staff was great.

Deborah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Arlindo C. 
Rating:
5.0

The gentleman who helped me was fast, efficient and knowledgeable.. I appreciated their service tremendously and would definitely recommend this location to others.

Nicole G. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Every body is great there.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

tzvi K. 
Rating:
5.0

Everyone at the Nanuet location was very helpful would recommend them to everyone

Carol D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendell F. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

andrew B. 
Rating:
2.0

When I went to pick up my truck, the attendant insisted I was using the app wrong and told me that "everyone else figured it out except for you" as she rolled her eyes. The truck I received had collision damage on both sides of the rear of the truck, and the interior was filthy and smelled terrible. I spent over 4 hours cleaning the interior of the truck until it was suitable to load my belongings into. When I dropped the truck off - I followed the app instructions and parked it in an empty spot - only to have one of the employees shout at me in the parking lot that I have to drive it elsewhere. When I asked a follow up question - he rolled his eyes and drove furiously away in another uhaul vehicle. When I went to double check if there were any other things I needed to do to return the truck - I was told to leave the keys and when I requested a receipt, I was refused. The entire experience was subpar.

Heidi M. 
Rating:
4.0

A more efficient pick up and drop off system would be very helpful.

Domenick C. 
Rating:
3.0

You should take the 19.99 off the trucks because that is a total misconception, Also why make me do everything on line just to have to re do the whole thing in person again?

Susan C. 
Rating:
4.0

I had an excellent experience renting a van at the Nanuet location. Everything went as expected, with easy check in and check out. My only suggestion is to add more customer parking. To leave your car during your rental period, you must park at the shopping mall next door. It is a quick walk back to the U-Haul site, but leaving the car off property was not ideal. Otherwise, I would highly recommend this location.

Christine H. 
Rating:
4.0

Customer did not leave a comment.

Deron J. 
Rating:
5.0

So impressed with UHaul's logistics coordination, flexibility, communication and service. Cannot say enough what a pleasure it has been to work with them - corporately *and at each individual dealer. THANK YOU

Danielle A. 
Rating:
5.0

Easy, fast, lots of available vehicles, friendly and efficient staff!!

Elizabeth H. 
Rating:
5.0

It was a b it further from me, but they provided me with mileage to my destination.

Michael R. 
Rating:
1.0

To have truck that's clean and weel maintenance

david S. 
Rating:
5.0

Customer did not leave a comment.

Zinamit L. 
Rating:
5.0

Customer did not leave a comment.

carlos O. 
Rating:
2.0

A little nicer service and a little newer truck not specifically give the old one when asked for us music didn't even have the USB slot to change my phone

Boruch S. 
Rating:
5.0

I waited a while until someone noticed me to check in the van when I brought it back

Joe D. 
Rating:
3.0

Customer did not leave a comment.

Violeta S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY R.  |  Overall Experience 
Rating:
4.0

Very friendly staff!

Carmen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bernise d.  |  First Impressions 
Rating:
5.0

What a great place and so conveniently located!

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD R.  |  Overall Experience 
Rating:
2.0

My experience at Uhaul has been dreadful, and unprofessional. The young lady I spoke with was not very helpful. After 40min of attempts to work this through, a young, tall and skinny black man ask how he can help. From there, everything worked out for the best. And I’m thankful that he helped.

Carl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRCAMIAV V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori R.  |  Overall Experience 
Rating:
5.0

Super clean facility! The carts were always available and elevator is huge. Sometimes parking is limited on a busy weekend but overall it's a great place to store your belongings.

KRISTA V.  |  Overall Experience 
Rating:
5.0

The entire staff was just fantastic, knowledgeable, professional and helpful.

janette v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurence H.  |  Overall Experience 
Rating:
5.0

Easy to find the sized unit that is right for me, very convenient location, easy access from the street, plenty of carts to use for move in and favorably priced compared with other comparable facilities. I would highly recommend.

James R.  |  Online Move In 
Rating:
5.0

The staff was very nice and extremely helpful.

MARGARET M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Online Move In 
Rating:
5.0

The storage manager was extremely nice and helpful. His instructions were easy to follow. Bsales rep helped me pick the right size boxes for my iitems and still be able to lift them.

MARGARET M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney J.  |  First Impressions 
Rating:
5.0

Mr. Cruz assisted us with great customer service. He was very professional and very knowledgeable of the services provided by your company.. Mr Cruz answered all our questions, it was a good feeling to know that employees do care for their customers. Thank you

JOSEPH P.  |  First Impressions 
Rating:
5.0

The 2 employees in the Nanuet Branch on Sunday May 9th were very friendly and helpful

diane P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheena K.  |  First Impressions 
Rating:
1.0

Trying to get in touch with a representative was impossible- was completely inconvenienced with my pickup location and was incorrectly charged for my storage unit. Customer service was horrible

Jaclyn P.  |  First Impressions 
Rating:
5.0

Yvens was friendly and very helpful. He answered my questions and made me feel at ease abut my choice to store my valuables, etc. with uhaul.

delynn R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  Overall Experience 
Rating:
5.0

Chris and team are very good on their jobs plus friendly and curtesy is a norm at the store at all times

JUAN G.  |  Overall Experience 
Rating:
5.0

Needed to store some building materials for a very short time. It was completely free. Have rented from them in the past and would definitely recommend and use them again if and when needed. Clean, lighted, and met my needs. Very positive is the use of moving items on site. Made everything so much easier,

Janice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irina g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B.  |  First Impressions 
Rating:
5.0

Super clean. Super safe. Staff super Amazing!! Thank you!!

Jorge G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Great customer service by the staff

Walter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael d.  |  Overall Experience 
Rating:
5.0

Very helpful.

FERDINAND M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gessie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugure L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott k.  |  First Impressions 
Rating:
5.0

The storage unit # 1102 that I had I believe was over priced, But it served it's purpose, I now have moved on to greener pastures...GOD Bless !!!

MARC N.  |  Overall Experience 
Rating:
5.0

All the Staff was very professional and helpful.

Manfred S.  |  First Impressions 
Rating:
5.0

A very good experience

JOHN M.  |  Overall Experience 
Rating:
5.0

All went well during the time that I rented the facility. Very happy with the services as well.

Margaret A.  |  Overall Experience 
Rating:
2.0

Unclear information from rep at store, delays, no inquiry to customer preference.

Alejandro M.  |  First Impressions 
Rating:
5.0

I found everything to be perfect for my needs. The cost was reasonable and I had no problems with anything at all.

terri s.  |  Overall Experience 
Rating:
3.0

basement level unit. Water consistently leaked Into unit after rain. Unit filled mice feces. This area should not have units rented. Too wet. Staff good, friendly, nice.

Denis B.  |  Overall Experience 
Rating:
3.0

Overall a good experience

Susan G.  |  Overall Experience 
Rating:
4.0

very helpful,

DONALD F.  |  First Impressions 
Rating:
5.0

Uhaul Nanuet, was rhe best service i recieved!

Gordon A.  |  First Impressions 
Rating:
5.0

Awesome!

Clarence F.  |  First Impressions 
Rating:
5.0

Besides the high price for storage, my experience was flawless.

Charles R.  |  Overall Experience 
Rating:
1.0

Employees Tynisha Roberts-Davidson and Eric the GM showed deplorable and disrespectful customer service when addressing an issue one of your reps created on my acct , case was open see ref # 2193830

Giselle O.  |  Overall Experience 
Rating:
5.0

Storage is perfect thank you.

Baton B.  |  Overall Experience 
Rating:
4.0

In the hardest time in my life loosing job and place of residence. I was supported not to loose everything.

christian m.  |  Overall Experience 
Rating:
5.0

Customer Service really was great. If I ever need a storage again I will come here again. Thanks again

SHONTIA S.  |  Overall Experience 
Rating:
4.0

Just Great service all the tine.

REGINALD D.  |  Overall Experience 
Rating:
5.0

Outstanding service and very convenient. Will recommend this U-Haul to others.

Edward D.  |  Overall Experience 
Rating:
5.0

Very nice people work there...very helpful.

NEIL D.  |  Overall Experience 
Rating:
5.0

The facility was very clean and the people there are professional and helpful.

EDWARD N.  |  Overall Experience 
Rating:
4.0

The staff was great and very helpful

RICARDO B.  |  Overall Experience 
Rating:
1.0

Frankly, it's been one of the most harrowing experiences I've had, as I couldn't get the very truck I'D ALREADY PAID FOR when my willing friends came to pick it up. And I haven't been able to move yet

marianne o.  |  Reservation 
Rating:
2.0

Very dingy and dirty, pools of water by units and garbage all around.

Marian G.  |  Overall Experience 
Rating:
5.0

Would be helpful if the carts were larger so you could move dressers and couches. The elevator is large enough to handle them.

Gerard D.  |  Overall Experience 
Rating:
5.0

Especially please with the staff.

Daniel K.  |  Overall Experience 
No reviews have been submitted for this location.

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