Customer Reviews for U-Haul Moving & Storage of Nanuet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Nanuet

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Salvatore I. on

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Staff was efficient and pleasant.

Karen G. on

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Brian S. on

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Eric was excellent and very attentive to my needs. I have rental trucks from there previously too and always received outstanding service. Eric is a very valuable member of your company.

James S. on

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Giulio Z. on

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Great friendly staff fast check out and fast return

James N. on

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stewart s. on

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Dom R. on

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Frank C. on

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fritz j. on

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Dameon R. on

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Gary M. on

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The cargo area was covered with gravel. I had to sweep it out before I could use the van. The windshield was so dirty I could hardly see. There also was less gas in the van than they indicated

richard s. on

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Charlie M. on

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I have had storage units continuously for years here as well as renting vehicles. Always excellent service and staff.

Edward H. on

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Wendy T. on

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giulio z. on

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Philip D. on

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Great Team, who always answer your questions and help. Facility is always very clean. I purchase a U-Haul King mattress cover combo and was disappointed as the box spring cover did not fit the Queen half box spring we had. I purchased the king so we would not have a fit issue. Fit the queen mattress, but not the box. Mistake in the packaging?

asher w. on

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James D. on

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Christopher K. on

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Tarma W. on

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The process was a bit annoying. In order to obtain the vehicle, I was stuck at the location waiting for an approval. This should have been done beforehand.

Deryx S. on

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N/A

Michael A. on

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Amanda B. on

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Easy to book and return. Great service. Friendly staff.

Catherine Z. on

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Joshua S. on

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Eric at u-haul was very helpful!

NIKKI F. on

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chris b. on

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Just continue to be great

Michael F. on

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Alexandreena D. on

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Very clean facility. Service was above average. Owner was the person working at the time. Had to wait about 15 minutes before receiving the rental which could be eliminated with an additional staff member at the place.

JOSHUA C. on

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Gerli S. on

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Waiting an hour had a recerbation from day before and they said it was not there

Brett E. on

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Would be great to be able to use or rent a commercial GPS with a truck rental.

Shimshon F. on

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Know where the keys are and not have to look for them for half an hour

Gilles O. on

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Richard K. on

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Great employees

Wendy T. on

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always quick and easy check in and out. Associates are knowledgeable and friendly

suzette s. on

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JOAN B. on

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There was a young man, very tall, at pickup on Friday evening who was so pleasant and helpful even though it was near closing time. He went above and beyond, something so uncommon these days in any service facility like this. I would hire him in a heartbeat! Then Saturday evening at dropoff (again near closing time) there was a very young girl who was also working so hard and so fast to accommodate all the people waiting in line. I guess it’s always busy at closing time but these two individuals were amazing. Wish I got their names to properly recognize them. I hope Uhaul will attempt to find who they were via my billing receipts and recognize them as exemplary employees! They truly deserve it. ??

John L. on

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Miguel R. on

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Excellent Service

Leon B. on

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Very nice staff. It took a bit to long to be processed

pintaus p. on

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john s. on

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Eric is an excellent mechanic and gives all info on the hitch he installed. Timely and effiecient

CANTAVE P. on

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I was charged for gas when I returned the truck to the facility at the requested gas gauge level. It is deceptive and unfair. C. Paul

mark b. on

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Anthony C. on

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Wait times are ridiculous in the store and when calling, the dolly I rented was crooked and the chains kept falling down and onto the road due to broken hooks. The ratchet straps had to be tightened every time I stopped for gas and they made me tow it all the way back from Pennsylvania because they wouldn’t let me drop it off at another location. To top it all off dropping off after hours was a mess, trucks and trailers parked every which way getting in there and disconnected was a nightmare

Susan G. on

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Overall a good experience

Arthur W. on

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Ernest A. on

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Aleksandr M. on

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Dena S. on

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david l. on

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They have me in a van and my paper was for a different van. And when I was returning the van the women tried to tell me I got into the wrong van. But she later admitted she made the mistake. So I don't know if I was charged the correct amount.

Jeremy B. on

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Allison D. on

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Customer service was excellent however, the wait time to get truck was ridiculous. It was no fault of the stuff at all. They were all nice. Just seemed under staffed.

richard s. on

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Great friendly staff. . Make me welcome everytime I rent.

Bryan M. on

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I always get great service

maryann g. on

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The two clerks were great but needed more help for a Saturday morning. The wait was too long while the two clerks hustled to try to help everyone. Also I returned the van with over a quarter tank extra gas and was not compensated for the extra fuel but would have been highly penalized if I was short. There needs to be a credit for that. It is bad business and ruins an otherwise good rental experience.

Hiro K. on

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It was my second time to use this location and I could get a car very quickly. Also when I returned the car, it was no loss time. Thank you!

BRUCE B. on

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My trailer had a broken tie down which I really needed. I have had problems with missing tie downs with several trailers that I have rented and they should be inspected and repaired more frequently.

Onofrio A. on

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luke m. on

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Daniel Q. on

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Wasted 6hrs day 1 returning a truck twice that I put gas into but never got to actually use. First return was because the front left tire was so bald it was showing the steel wire, when I returned the manager dropped the spare and changed the tire, cool. Came back a second time because the electronics on the truck for towing didn’t work, manager wasn’t available, spoke to employee and requested another truck the next day in the AM. See manager in the AM, who proceeds to charge me for yesterday’s truck rental with a discount. I initially assumed he was just charging for the truck I was about to get and showing me that I wasn’t gonna be paying that much for new truck. After he told me I’m all set and me realizing he didn’t know I needed a truck, I proceeded to inform him I wasn’t able to use the truck from yesterday and there to pick up another one. He reversed the charge and got me a truck, I wanted to discuss the fee for this 2nd rental since I expected some sort of discount for the previous days fiasco. He didn’t wanna hear it, got kinda short, and told me todo what I had todo and we would take care of it later. I said fine and proceeded to do what I needed to. I returned with the second truck, which I did not refuel since I had put gas in the truck from the previous day that I never got to use. We went back and forth and he made it as if he was doing me a favor for refunding me for yesterday’s rental. I said that was not a favor and is what should of happened anyway since I wasted 6hrs if my day and gas money and didn’t get to use it for what I needed. The refund for yesterday does not make up for all that wasted time not to mention messing up any plans I had the next day. Damn right I expected a discount on the next truck. In the end I told him I would fill up the truck if we can discuss what this bill is gonna look like. Both of us frustrated, he said he was going to fill it up and I would have to wait for him to get back to close out the bill. I told him uhaul is not wasting more of my time than it already has. I told him I was leaving and if he charged me an unacceptable amount I would just reverse the charge. So that’s what I’m in the process of doing. I don’t see how refunding me for a truck I couldn’t use Is a favor and makes up for 6hrs of wasted time, a ruined Friday afternoon / Saturday morning and gas money. Won’t be renting from this uhaul location again, and its to bad, I rented here a couple times recently and it was fine. This just shows when there is a problem no one really cares. I’m sure if I messed the truck somehow, uhaul would ask me for as much as possible to repair/replace. That is just an assumption, but if I’m not far off, it should go both ways. If you mess up, accept it, satisfy the customer, communicate, we could’ve made a deal. I would’ve continued to rent here, stuff happens, that’s fine, this location just needs to deal with it better.

LARRY L. on

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DONALD F. on

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Susan P. on

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gino s. on

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Same as above

Bert H. on

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ALWays great

Jouse B. on

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Ed B. on

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Jon D. on

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Kalman W. on

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Jason M. on

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The Staff is Awesome!! Very Nice people and Equipment.

Tanya L. on

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The staff is very knowledgeable and super friendly. Moving can be a pain. These guys make it less of a hassle. Thank you guys for delivering excellent customer service!

Samuel R. on

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milton f. on

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worst experience i ever in my life from the manager on down to the hourly employees they basically took advantage of me. last time i ever use uhaul

Robert P. on

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Anne Marie C. on

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Mike K. on

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The fender on one side of the trailer was damaged when I picked it up. One of the rear LED turn signals was only half light. There was debris in the cargo area at pickup.

Scott K. on

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MICHEAL K. on

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Matthew C. on

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The man who checked us in and out was super pleasant and knowledgeable. He deserves to be acknowledged.

Luis D. on

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I thing everything was perfect

Larry U. on

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Nothing . Everything went well, Quick and Easy.

DONALD F. on

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very helpful,

Gordon A. on

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Uhaul Nanuet, was rhe best service i recieved!

Vincent B. on

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Risa H. on

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Cecilia A. on

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Latisha C. on

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Joseph A. on

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This was my first time using Uhaul No improvement needed to be very frank. Everything from the minute I walked into the store to pick up my rental until I handed back the rental paperwork went very smoothly The entire team were very knowledgeable about their product and extremely helpful with any and all questions I had. They also took the time to explain in detail how to work the equipment. The Uhaul experience was great.

Michael D. on

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Joseph D. on

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carolyn b. on

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I went to the Uhaul store 3 days in advance to reserve a box truck since i know they are in higher demand than a van. I reserved one for friday pickup. Friday morning i received a phone call stating it would not be available at that location, but i could drive to another location approx 30 min away to get it. I had no choice but to settle for a van, which could not fit all my items properly and i had to disassemble some. I asked if they could discount it since it was their mistake and a huge inconvenience to me. I was told a manager would contact me but I was never contacted by anyone.

Joseph V. on

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Anassa H. on

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Have a self assist computer in store for faster service.

SEAN P. on

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Parking for the customer who is leaving his car was a little difficult due to the amount of u haul product on site.

Maureen W. on

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Very busy because it was the first of the month but the staff was very friendly and kept things moving

Griffen S. on

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Latisha C. on

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Outstanding customer service! My uhaul experience was the only thing about my move that went well! Thank you , Uhaul!

Jamie K. on

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This is the best U Haul location I’ve ever used and bring as much of my business there as possible. Their positive attitude and can do approach makes all the difference.

Sonya R. on

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The staff were curtious

Paul A. on

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nothing

mike h. on

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The staff was friendly and professional, a very good experience

kervin l. on

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Excellent, professional and pleasant customer service. Very lucky to have the personel. Thank you.

meire f. on

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I had to attach and detach the trailer a few times during my trip, I was forced to use my car jack to lift the trailer on and off. I would recommend you using trailers or modify your trailers with a jack and wheel for convenience.

Thomas O. on

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I was able to drop off the vehicle quickly and without complaint.

Clarence F. on

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Awesome!

Kim B. on

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Amazing

Exsivence T. on

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Eric especially and the rest of the team we’re very nice

EUNICE K. on

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Charles R. on

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Besides the high price for storage, my experience was flawless.

Patrick L. on

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Erick Desroches, the manager of the UHaul in Nanuet NY, is great. He performed the installation of a new tow hitch and wiring on my 2019 Chrysler Pacifica. His attention to detail and genuinely making sure I was happy and satisfied was his top priority. I was very happy with my entire experience at this UHaul facility. Great job. Keep up the good work!

Art j. on

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Gerardo T. on

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Jill T. on

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The trailers are not available in the smaller size anywhere even within 30 miles and even 2 weeks in advance which is outrageous. Thank you.

Jeff S. on

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I was given a truck with a little less than half a tank of gas. I returned it that way. But because the clerk marked my contract with a half a tank, I was forced to pay a gasoline surcharge. I also wanted to use the truck for more than 1 day but your app or website does not provide that choice.

dwight e. on

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Joseph V. on

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Brent M. on

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Beth C. on

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Esther M. on

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RENEE P. on

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The manger Eric is phenomenal. He has great customer service and manages his staff well.

Ebony B. on

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Thomas S. on

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Anthony W. on

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eli b. on

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There's nothing to improve. It was so quick and Hassle-free and best service

Donald M. on

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Staff were very helpful. Most professional U-Haul experience I have ever had; polite, efficient, well maintained operation.

Melissa M. on

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Make more one way trailers available in the Rockland /bergan Co areas

Matt M. on

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Dee W. on

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Jimmy F. on

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Staff and service was good as always. Always a pleasure to rent

Vadim M. on

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IT's 4096!

yitzy g. on

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I spoke to someone at the location about changing my pickup to a later time and I was told " you are jamming up the schedule and other people need the trailers too, i will have to charge you extra of you come any later". He was very rude, unprofessional, and abrupt. Not sure what his name was but the call was around 3pm on the day of the rental pickup. Everyone else was very helpful and professional

Wendy T. on

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Bert H. on

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Great servicewith a smile

nicholas g. on

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great customer service

Alton B. on

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Robert H. on

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Thomas S. on

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Erick was so helpful and is an excellent employee. He is a real asset to your company.

Royal B. on

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The man I started rental with was great. Truck was perfect for what I required. From the truck rental standpoint, everything was as good as it could possibly be. And the blankets that wwere available for an additional charge - it was a great option and I did utiilize.

MARLON G. on

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Joseph P. on

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Edwin T. on

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I was very satisfied with the whole experience.

Arianit K. on

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Keep the good work

LINDA D. on

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COREY Z. on

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Man more than one register.

Lauren P. on

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Customer service rep Erik was amazing! Very fast and very courteous.

Arlene R. on

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JAMES B. on

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Erich M. on

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Hugo S. on

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Eric runs a great and professional staff and shop! Service is always efficient and friendly. They look out for their customers, finding rental agreements that save me $. Moreover, even though his location is further from my home than other U-Haul branches, the excellent service makes the trip always worth it!

Daniel W. on

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Thought I was doing a move from point A to point B was surprised when I saw the fine print saying over X miles is a surcharge. Rented for 4 days,was surprised at the lack of miles allowed. Next time will go with Budget or Penske

avi m. on

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when I returned the car the gentleman that was dealing with me was busy talking to someone in the store while taking care of me than he was on the phone with somebody while he was taking care of me it took a very long time and I found it rude

Robert L C. on

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Service was done quickly and professionally. Expected a long wait but was out in less than 30 minutes!

angelo r. on

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staff was excellent and courteious Thank you Angelo

BRUCE B. on

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william h. on

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Nothing

Maureen G. on

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George Riley was a pleasure to deal with and when I returned the van the three U-Haul employees were terrific. I’m sorry but I didn’t get their names. It was two men and a woman.

richard s. on

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Hector Luis R. on

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Alexandra W. on

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Lawrence K. on

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very good staff very nice

Giselle O. on

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Employees Tynisha Roberts-Davidson and Eric the GM showed deplorable and disrespectful customer service when addressing an issue one of your reps created on my acct , case was open see ref # 2193830

TARA V. on

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These guys were great and so nice to deal with. Nice to have happy people who know what customer service is about.

Greg O. on

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CHUNG L. on

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ABEL S. on

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Christlie A. on

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The truck broke down

denise r. on

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Baton B. on

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Storage is perfect thank you.

christian m. on

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In the hardest time in my life loosing job and place of residence. I was supported not to loose everything.

SHONTIA S. on

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Customer Service really was great. If I ever need a storage again I will come here again. Thanks again

REGINALD D. on

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Just Great service all the tine.

Edward D. on

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Outstanding service and very convenient. Will recommend this U-Haul to others.

NEIL D. on

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Very nice people work there...very helpful.

EDWARD N. on

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The facility was very clean and the people there are professional and helpful.

RICARDO B. on

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The staff was great and very helpful

marianne o. on

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Frankly, it's been one of the most harrowing experiences I've had, as I couldn't get the very truck I'D ALREADY PAID FOR when my willing friends came to pick it up. And I haven't been able to move yet

Marian G. on

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Very dingy and dirty, pools of water by units and garbage all around.

Gerard D. on

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Would be helpful if the carts were larger so you could move dressers and couches. The elevator is large enough to handle them.

Daniel K. on

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Especially please with the staff.