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JOHN R | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Nanuet
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the great customer service👍👍
MENACHEM ADrop off easy.
LAWRENCE HHaving a new van that smelled fresh, had nothing broken, drove nice was a pleasure. It would be really great if you would spring for Bluetooth connectivity so people can play music on their cell phones or listen to navigation guidance over the speakers
ALEXANDER BNo one was around when I went to pick up my rental. I had a 7 am reservation and needed to leave promptly. I arrived at 7:15 am and no lights were on inside and no one to be found. I finally found someone as I wandered around the parking lot even as I was calling out to see if anyone was around. She was the only one working and was on her cell phone throughout our entire interaction. I had to then wait for her to spray and clean the vehicle.
PATRICIA Call employees were very courteous, polite and informative great experience
Joseph WThe brakes on the trailer didn't seem to work.. my truck seem to be doing all the braking.
RAYMOND VGreat
MIKEL Ta little more friendly and patient when listening to the customer.
ADALBERTO NThe move was all very smooth with the assistance of the friendly team Thank you!
Barbara WAs A Customer I am dissatisfied and very disappointed with This company called U-Haul, because this business kept taking funds from my account and had no right to keep charging me especially when I had returned back ur vehicle on Saturday March 22, 2025. They charge me three times on my account for no apparent reasons. You will pay for taking my money without authorization from me.
Cassandra NNice service frendly people and professional
VADIM MNothing keep up the great service and work!!
Ebony KWas charged for after hours after returning my rental midday. Sent an email, got nothing
ARON EVehicle is in need of maintenance
ROSA DAll staff were professional. The technician who helped me (I do not remember his name, but it starts with A) went above and beyond. I rented a car carrier. He took the time to help me from hooking up the unit to driving tips. He is definitely an asset to U-Haul.
MARK AAt check-out the guy was super kind and helpful. Thank you!
Diana BCustomer service is getting better
ISRAEL RI am writing to formally report an absolutely unacceptable experience I had today at one of your locations while working with a representative named Ralph. I have never been treated with such blatant disrespect and disregard by an employee of any company, and I expect this matter to be taken seriously. From the moment I interacted with Ralph, he was rude, condescending, and dismissive. He acted as if I didn’t even exist, barely acknowledging me, and when he did, it was with an attitude that made it clear he had no interest in assisting me. At one point, he outright told me that I didn’t know what I was talking about and that I’m “not that smart.” This is beyond unprofessional—it is offensive, unacceptable, and completely inappropriate behavior for someone in a customer-facing role. I am incredibly disappointed and frustrated by this experience, and I want to know what U-Haul is going to do to correct this situation. Ralph should not be interacting with customers if this is how he treats them, and I expect immediate action to be taken. I would appreciate a response detailing how this matter will be addressed. Please get back to me as soon as possible. Brittney McKenzie
BRITTNEY MGood
TIEN HI lived out of state for 10 years and am grateful my belongings were safe and sound while I was away. Thank you.
SUSAN S | Overall ExperienceVery Friendly and informative
PATRICIA Wthe technician needed to repair the wiring harness for the lights he did a very good job and was very helpful, he should be recognized for his work ethic and he great attitude, I don't know what his name is but he is a valued employee.Thank you
SEAN MEn new York fue excelente trato pero en Louisiana feo el peor trato
Eduardo S | First ImpressionsMuy excelente todo pero creo que me cobraron mucho y solo lo usé 5 horas antes
CESAR MFast service. Did everything on the app. Employees hooked up the trailer and did a safety check before I pulled out. Same great service upon returning the trailer.
ALEXANDER GCustomer service manager she was not nice if you want i can tell you u can call me when you're free at 845-300-8577
FARID KGood service
Oscar MI was given a truck at the back of the lot behind other trucks and the only truck that had snow on it, I had a person come in after me but yet had his truck out front and drove out of the lot before me even though I had booked it online. I am not happy with the way I was treated and the service I got. Also the truck has no power, you need diesel engines in those kind of vehicles especially when carrying heavy loads, gas engines are fine for vans
JEREMIAH WThe only thing I wish was communicated was that the furniture pads were in the truck, I spent about 15 min waiting for a staff to ask about the furniture pads and ended up getting new ones before we realized they were already in the truck.
DAVID RThere was a couch in the unit. I moved it out to donation area.
Nancy B | Online Move InWarning tire pressure light and warning was on entire time, but at 6:00AM pick up you don’t have much choice Also windshield washer fluid was EMPTY and could not see clearly through the salted windshield
Richard BThis location had a very rude general manager. The staff are nice and so far the last few times I had used this location they were helpful and it was better than the previous times.
ISRAEL RHard to find drop off box, secret charge in the end ruined everything,
Maori YThe tow dolly was covered with snow. These straps were frozen and difficult to use and the tires only had 48 pounds of pressure. It should have 65.
LAWRENCE JFriendly and patient staff. Will definitely use again. Very convenient location. Fair pricing.
KARL TIt was good
DAMIAN PI am not sue . It appears you are doing a good job
NANCY BStaff was friendly and helpfull
MICHAEL MFriendly and well managed operation.
St APhones are needing to be answered more promptly. Would need more staff not that I'm asking to spend more on more staff, just a comment Great customer service with friendly staff. It was a pleasure! Thank You.
CHAIM GGreat service and support Highly recommend Thanks
CHRIS KTruck was in terrible condition, transmission kept on shifting up and down causing the truck to shake out of control, I got sick from it and returned it, I was too shaken up and sick to even work for the rest of the day, so I just left it there and cut my losses, instead of asking for a different truck. When I informed the person handling the return, her response was "what did you expect look at how many miles it has" I didn't answer her, I was too sick to even have a conversation, but to the person reading this, here is what I expect !!A WORKING TRUCK!!! but perhaps with Uhaul that's way too much to expect......................
CHAIM MThe facility is great and convenient. The issues are some of the reps that are in front. At times their busy on their personal phones and takes them a while to acknowledge the customer. Also at times, they seemed annoyed when you go to speak to them. This doesn't apply to everyone only some of the workers. Aside from that, I don't have any major or any other issues there.
PEDRO A | Overall ExperienceIt would be more convenient if the office closed later than 5:00, but the office staff are very friendly & helpful.
SUSAN,E K | Overall ExperienceThe hallway spaces in between the units were absurdly narrow making it incredibly difficult and frustrating to carry typical house items and furnishings to and from the unit.
MARCELO D | Online Move InStaff was very helpful and pleasant to deal with
edward s | First ImpressionsWhen I went to check in, I was told I did not have a reservation. Then, was told that size was not available. Then was told I could have 2 units to make the same size. I was given a code that did not work, same with the card. He went to the front office toI fix it, I went back to the office, he was helping someone else, but gave me code 979927. The instructions were to enter the code twice in 2 different key padsto open automatic doors, which did not work.But I was able to enter from another door. I was told to check it out on my own since he was helping the other person and to go to the 2nd floor. I had no map, there are no signs, so I was walking and not finding it. He then finally came to tell me he told me the wrong floor. We finally went to the correct location. I let him know we would come back to drop off items, and I was told my card should work by then. It did not. But I used the code again 979927 . I then walked by a unit of the size that I originally wanted to rent, it said "ready for customer", so not sure why the system had the wrong info. But then later in the evening when I saw an email to tell me to set up payment, not only did I not see my rental I opened but the truck rental was gone. Today, I see the truck rental upcoming, a unit that I rented showing a different code, and an upcoming reservation with code he gave me to enter 979927. Can someone please help me fix my account? Not a great start :(
Vanessa S | First ImpressionsStorage facility has been empty and cleared out since end of April,. Thank you
Addie C | Overall ExperienceStaff was great and very patient with me.
Lamont E | Overall ExperienceI was not pleased with the customer service from Nanuet U-Haul facility staff. Stephanie was okay to work with, whoever the other African American lady is she has working alongside her is unprofessional and rude. She doesn't know how to provide respectful and courteous customer service. She doesn't know how to speak to people. No customer service etiquette, she acts like she can't be bothered to help people. There should be someone on shift that can inspect the storage bins once they are emptied because I had to wait till the next day to get my unit inspected. When bills are late you get multiple calls a day which is a little predatory, and the elevator is barely ever working, and it takes a long time to repair when it is not working. There is usually garbage downstairs in the main entrance. On the day I was clearing out my unit another customer fell in her unit and called for help and none of the staff on duty went up there to help her. My son and I had to physically help her up from the unit floor. If people hate their job at U-Haul they should quit, and if they are going to work there, they should get customer service training because their customer service skills suck. When I had an issue with the staff in the main office, I was forwarded to a customer service rep over the phone and I'm pretty sure nothing came of my complaint. U-Haul needs to do better. U-Haul makes enough money monthly from each customer to be able to afford Customer Service trainings and seminars. Their attitude is unmotivating and im hopeful I won't need to use U-Haul storage facility again.
Nancy O | Overall ExperienceThank you
Felix P | Overall ExperienceAll the staff in Nanuet were efficient, helpful and friendly.
Annette S | Overall ExperienceCustomer service was excellent, he walked me through everything made sure I understood what was needed overall experience for me was great. Thank you
MIRIAM L | First ImpressionsUHaul storage is the best in Rockland country👍!
Jean M | Overall ExperienceGreat
ERICA M | First ImpressionsI was very happy with the service I received with you and was very pleased with my belongings being there. I would definitely recommend U haul of Nanuet to family and friends. Thanks so much Stephanie and the team at Nanuet U Haul.
Frankie S | Overall ExperienceAfter more than 10 yrs. At the Nanuet U-Haul facility, all I can say is that I was always extremely satisfied with the level of customer service that I received. Thank you.
GREGG L | Overall ExperienceThe guys at the front desk went above & beyond to help me! It was greatly appreciated.
CHRISTINE M | Online Move InMy unit has a block wall in it preventing space that I could have potentially used for my items.
Nichelle T | Online Move InThank you!
Shannon J | Overall ExperienceWe did not have a great experience at first. Asked for a unit near the entrance. Ended up with the furthest unit possible. Our PIN number didn't work that day and is still not working today. The young lady who helped us get a different unit was more experienced and knowledgeable than the first young man who mumbled every word to the point we had to ask "what" every time he spoke. I know it's hard getting good employees.
John B | First ImpressionsExcellent 💕
Stephanie V | Overall ExperienceGreat people, easy system.
Felix P | First ImpressionsWould prefer more room to maneuver furniture.
Iris M | First ImpressionsOnly complaint was the elevator out of service for such a period. Definitely added extra time to my move-out schedule. Manager/staff assisted as much as possible.
Jean W | Overall ExperienceThe service was great can't wait to use it again.
Christopher D | Overall ExperienceDoors need to be maintained the locker door I had would not stay up I had to Jerry rake it up so would not fall down especially on top of me when I was under the door
Joseph A | Overall ExperienceGreat adjust time when first move there decent price will use again
Farah J | Overall ExperienceI have rented at other storage facilities in the past. I had an excellent experience with Uhaul of 'Nanuet. All staff were helpful and the place was kept clean and welcoming Would definitely recommend
Janice S | Overall ExperienceWhen I first went Into get trick the two staff were very nice and accommodating. When I went to actually get keys and go into reserved storage they “didn’t know anything” weren’t aware said the lady who had arranged it wasn’t a worker from that location 😔 and they gave me a second floor storage when I had requested first floor as i have issues with walking It was very frustrating and I won’t be doing storage with uhaul again. The truck rental was also very discouraging Not a pleasant experience at all
GLORIBELLMERCED-LUGO R | First ImpressionsProfessional
Michele D | First ImpressionsStaff friendly and helpful. Thank you !
Keith B | Online Move InAwesome team and facility!
CHELSEA M | First ImpressionsThe gentleman who assisted me was friendly and extremely helpful.
CAROL S | First ImpressionsNothing negative to report
louise p | Overall ExperienceStefanie is very professional, courteous and highly competent. Her knowledge and attention to detail led us through a stress-free application process. It was a long day as we waited for our load to arrive. The Staff directed us to the Mall; upon our return, made several inquiries as to our comfort. The Unit was switched to larger size without rancor and cooperation. Finally, although closed, Angelo gave instructions for use of lock box and that our rented equipment could be (and was) left in locked truck. A Good Day! Looking forward to a mutually rewarding experience.
blanche F | First ImpressionsAngelo was so accommodating and helpful
Carol D | Overall ExperienceFees are expensive
MILLICCENT L | Overall ExperienceThe staff was great.
Deborah S | First ImpressionsEveryone at the Nanuet location was very helpful would recommend them to everyone
Carol D | First ImpressionsVery friendly staff!
Carmen C | First ImpressionsWhat a great place and so conveniently located!
Mary M | First ImpressionsMy experience at Uhaul has been dreadful, and unprofessional. The young lady I spoke with was not very helpful. After 40min of attempts to work this through, a young, tall and skinny black man ask how he can help. From there, everything worked out for the best. And I’m thankful that he helped.
Carl B | First ImpressionsSuper clean facility! The carts were always available and elevator is huge. Sometimes parking is limited on a busy weekend but overall it's a great place to store your belongings.
KRISTA V | Overall ExperienceThe entire staff was just fantastic, knowledgeable, professional and helpful.
janette v | Overall ExperienceEasy to find the sized unit that is right for me, very convenient location, easy access from the street, plenty of carts to use for move in and favorably priced compared with other comparable facilities. I would highly recommend.
James R | Online Move InThe staff was very nice and extremely helpful.
MARGARET M | Overall ExperienceThe storage manager was extremely nice and helpful. His instructions were easy to follow. Bsales rep helped me pick the right size boxes for my iitems and still be able to lift them.
MARGARET M | First ImpressionsMr. Cruz assisted us with great customer service. He was very professional and very knowledgeable of the services provided by your company.. Mr Cruz answered all our questions, it was a good feeling to know that employees do care for their customers. Thank you
Joseph P | First ImpressionsThe 2 employees in the Nanuet Branch on Sunday May 9th were very friendly and helpful
diane P | First ImpressionsTrying to get in touch with a representative was impossible- was completely inconvenienced with my pickup location and was incorrectly charged for my storage unit. Customer service was horrible
Jaclyn P | First ImpressionsYvens was friendly and very helpful. He answered my questions and made me feel at ease abut my choice to store my valuables, etc. with uhaul.
delynn R | First ImpressionsChris and team are very good on their jobs plus friendly and curtesy is a norm at the store at all times
JUAN G | Overall ExperienceNeeded to store some building materials for a very short time. It was completely free. Have rented from them in the past and would definitely recommend and use them again if and when needed. Clean, lighted, and met my needs. Very positive is the use of moving items on site. Made everything so much easier,
Janice S | Overall ExperienceSuper clean. Super safe. Staff super Amazing!! Thank you!!
Jorge G | Overall ExperienceGreat customer service by the staff
Walter L | Overall ExperienceVery helpful.
FERDINAND M | First ImpressionsThe storage unit # 1102 that I had I believe was over priced, But it served it's purpose, I now have moved on to greener pastures...GOD Bless !!!
MARC N | Overall ExperienceAll the Staff was very professional and helpful.
Manfred S | First ImpressionsA very good experience
JOHN M | Overall ExperienceAll went well during the time that I rented the facility. Very happy with the services as well.
Margaret A | Overall ExperienceUnclear information from rep at store, delays, no inquiry to customer preference.
Alejandro M | First ImpressionsI found everything to be perfect for my needs. The cost was reasonable and I had no problems with anything at all.
terri s | Overall Experiencebasement level unit. Water consistently leaked Into unit after rain. Unit filled mice feces. This area should not have units rented. Too wet. Staff good, friendly, nice.
Denis B | Overall ExperienceOverall a good experience
Susan G | Overall Experiencevery helpful,
DONALD F | First ImpressionsUhaul Nanuet, was rhe best service i recieved!
Gordon A | First ImpressionsAwesome!
Clarence F | First ImpressionsBesides the high price for storage, my experience was flawless.
Charles R | Overall ExperienceEmployees Tynisha Roberts-Davidson and Eric the GM showed deplorable and disrespectful customer service when addressing an issue one of your reps created on my acct , case was open see ref # 2193830
Giselle O | Overall ExperienceStorage is perfect thank you.
Baton B | Overall ExperienceIn the hardest time in my life loosing job and place of residence. I was supported not to loose everything.
christian m | Overall ExperienceCustomer Service really was great. If I ever need a storage again I will come here again. Thanks again
SHONTIA S | Overall ExperienceJust Great service all the tine.
REGINALD D | Overall ExperienceOutstanding service and very convenient. Will recommend this U-Haul to others.
Edward D | Overall ExperienceVery nice people work there...very helpful.
NEIL D | Overall ExperienceThe facility was very clean and the people there are professional and helpful.
EDWARD N | Overall ExperienceThe staff was great and very helpful
RICARDO B | Overall ExperienceFrankly, it's been one of the most harrowing experiences I've had, as I couldn't get the very truck I'D ALREADY PAID FOR when my willing friends came to pick it up. And I haven't been able to move yet
marianne o | ReservationVery dingy and dirty, pools of water by units and garbage all around.
Marian G | Overall ExperienceWould be helpful if the carts were larger so you could move dressers and couches. The elevator is large enough to handle them.
Gerard D | Overall ExperienceEspecially please with the staff.
Daniel K | Overall Experience