Customer Reviews for U-Haul Moving & Storage of Nanuet

6079 reviews

170 - 1st St   Nanuet, NY 10954

(845) 624-0099

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(845) 624-0099

170 - 1st St
Nanuet, NY 10954

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

PETERNASSIR A. 
Rating:
5.0

Great customer service. Will be back

ADRIANEMARIE D. 
Rating:
5.0

Customer did not leave a comment.

AHMEDAHMED A. 
Rating:
4.0

Customer did not leave a comment.

GEORGEMORGADO P. 
Rating:
5.0

Good service always

Gerard B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F C. 
Rating:
5.0

Truck had low tire pressure light on, turning signals were flashing fast like they needed to be changed.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

REINALDO Q. 
Rating:
5.0

Staff was friendly and very helpful.

JOHNJ V. 
Rating:
3.0

Truck had soda spilled all over everything when I picked it up. Seat and dash were sticky.

Alexander P. 
Rating:
5.0

Nothing! The people that work here are very nice and super helpful. This is the 2nd time I have rented with them, and this is why! I feel lucky to have them in my town!

Teresa K. 
Rating:
5.0

There needs to be more customer parking. I arrived to pickup my truck alone, so I had to leave my car at the location and there is very little parking.

Kathryn C. 
Rating:
1.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
3.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Rochelle P. 
Rating:
3.0

Should have some parking spots on the lot for people to leave their personal vehicles while they rent a u-haul. Not very convenient in this regard. Staff were friendly and helpful. I was able to checkout my u-haul quickly.

ROBERTJAMES J. 
Rating:
3.0

Both in person and on the phone, the staff were very nice. Concerns: The van's check engine light was on when we got in, but were pressed for time so we took it anyway and everything went fine. Also, I think the way that the fees are advertised is a bit misleading and confusing. The van is advertised at about $20 per hour, but the 79 cents per mile is buried in the fine print. It makes it much more expensive than advertised.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

ROSANELLY E. 
Rating:
3.0

My reservation was changed to a diff location further away from me. It was annoying and they wouldn't let me return the truck to the closer location. Our hired help (Through the uhaul website) didn't show up so it would've been much better to return the truck closer to home after they horrible day we had. Truck was fine, staff was nice (despite the lack of flexibility on drop off location.) Uhaul changed the location, not me...

Shane I. 
Rating:
5.0

Excellent service and van-thank you!

Guy M. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Had a little trouble getting my phone to recognize the location of the U Haul for return as it was after hours.

DOUGLAS F. 
Rating:
5.0

Customer did not leave a comment.

DANIELA J. 
Rating:
5.0

Customer did not leave a comment.

MICHAELP JR K. 
Rating:
4.0

Everything was okay!

Luiz F. 
Rating:
3.0

The location is convenient, but the equipment was in terrible condition to drive. It was old and worn, and the transmission made it difficult and unsafe to drive on highways.

Nira M. 
Rating:
5.0

Despite having reserved the trailer over two months in advance, Uhaul calls the day before to tell me it's not available and that the closest available equipment will add an hour of driving time and you'll need to pay a bridge toll. Uhaul has done this every time I've rented from them, so at this point I just expect that the pickup location I select is irrelevant.

Patrick T. 
Rating:
5.0

Mr. Cruz assisted us with great customer service. He was very professional and very knowledgeable of the services provided by your company.. Mr Cruz answered all our questions, it was a good feeling to know that employees do care for their customers. Thank you

JOSEPH P.  |  First Impressions 
Rating:
5.0

Nice

WAGNER M. 
Rating:
5.0

great staff. Got me in and out quickly. Love these guys service

MICHAELT V. 
Rating:
5.0

Customer did not leave a comment.

ROSHEN A. 
Rating:
4.0

Customer did not leave a comment.

PETERJEROME R. 
Rating:
5.0

UHaul reservations was HORRIBLE-I kept getting emails with different locations and times! And during a stressful move it was highly upsetting to have to continually call to straighten things out!!! Then when I got back to NC I got an email telling me to return it to a place which was extremely out of the way, or I could take a ferry!!!!!!! The closest place to return it here was 6 miles! HORRIBLE HORRIBLE OVERALL RESERVATION!!!!!!!!

LINDA D. 
Rating:
5.0

The System works. Staff are knowledgeable, professional and pleasant . Location is clean and well maintained. Check in was quick and we were on our way. Return was easy. Good location. Besides trucks they have a large selection of storage units. New and clean.

SANT ANNS C. 
Rating:
5.0

No issues. Quick return process

LAURENCEDAVID F. 
Rating:
4.0

Customer did not leave a comment.

WILFREDO D. 
Rating:
5.0

Very efficient and nice staff.

Robert B. 
Rating:
5.0

staff did a good service.

lijo T. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

The reason for the 3 star rating rather than 5 star is NO ONE answers the phone. Instead, you must listen to the same obnoxious message, not just every few minutes, but every few seconds. Finally, after a half hour I hung up in order to preserve my sanity. This was the case 2 out of 2 attempts.

Howard F. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Nothing. I rent here frequently and have always had a great experience. I am disappointed when I cannot get the equipment I may need from this location and have to go to another location. The staff at this location are aces.

Thomas C. 
Rating:
5.0

Great staff always!!!

EDDIE G. 
Rating:
5.0

there are many Uhaul places near my area but I always come back to this location on 1st street, I always get great customer service. 👍

shoshana G. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

TODDW W. 
Rating:
5.0

Customer did not leave a comment.

MANUELA V. 
Rating:
5.0

Everything was good

Oscar F. 
Rating:
5.0

Nothing - it was perfect - quick, easy and they offered to hand pull the trailer so I didn't even have to get out of the car.

Peter D. 
Rating:
3.0

The hand truck was missing.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Lower or remove mileage Rate.

FEDERICO V. 
Rating:
4.0

Customer did not leave a comment.

DOMINICK JOHN JR D. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
4.0

NA

Jacquelin L. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK C. 
Rating:
5.0

The service and employees were impeccable.

Brigid O. 
Rating:
1.0

the Uhaul representative at that location charge me for Gas when I returned the vehicle with same level of gas that was given to me. I confronted him regarding the issue and showed him that the gas level on my paper work and the vehicle are match. He's still didn't issue me a refund: Spanish rep wears prescription eye glasses, don't remember his name.

STEEVENSON P. 
Rating:
5.0

The 2 employees in the Nanuet Branch on Sunday May 9th were very friendly and helpful

diane P.  |  First Impressions 
Rating:
5.0

Your service over the phone is non existent..... You are forcing everyone to go online... But if you have an existing issue, it is a problem. This location was great

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Athena B. 
Rating:
5.0

This visit went very smoothly. The staff are professional and pleasant. The website can be frustrating. Maybe the addition of one more staff per shift. But overall its working and working well!

St Anns C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

lawrence C. 
Rating:
5.0

Great staff always. A pleasure to do business with

Jimmy F. 
Rating:
5.0

Customer did not leave a comment.

SANTO R. 
Rating:
5.0

Customer did not leave a comment.

Tzpora B. 
Rating:
5.0

The staff was friendly and vey helpful.

FRANCIS G C. 
Rating:
5.0

Customer did not leave a comment.

ROYANANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

All the employees are friendly and profesional. Will recommend.

FIORDENIS R. 
Rating:
5.0

Nothing

Dennis S. 
Rating:
5.0

Courteous staff and vehicle was clean and disinfected.

Vianela M. 
Rating:
5.0

The Associate that helped me was terrific.

john N. 
Rating:
5.0

The rep who processed my rental was great and made the whole transaction smooth.

Dan P. 
Rating:
4.0

Customer did not leave a comment.

Sheena K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL T. 
Rating:
5.0

Customer did not leave a comment.

ERICD L. 
Rating:
5.0

Nothing-the employees are incredibly helpful, knowledgeable, and courteous.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Aharon R. 
Rating:
5.0

Great workers there! Everyone is so courteous and helpful. Great location

JEANW B. 
Rating:
1.0

Trying to get in touch with a representative was impossible- was completely inconvenienced with my pickup location and was incorrectly charged for my storage unit. Customer service was horrible

Jaclyn P.  |  First Impressions 
Rating:
5.0

Shawn was phenomenal

RALPH D. 
Rating:
5.0

Customer did not leave a comment.

Lillian L. 
Rating:
5.0

Customer did not leave a comment.

LARRYMOSES I. 
Rating:
5.0

The young lady that helped me when I picked up the the truck and tow was knowledgable and helpful. And the young man that helped me with the return was quick and friendly.

Marco A. 
Rating:
5.0

Chris, always gives excellent service.

RAYMONDCLINTON C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
4.0

I wanted to fialize my payment on line and was told if I did not pay online it was a quote but it did not give me a option.

TIMOTHYJAMES H. 
Rating:
5.0

Customer did not leave a comment.

Kristopher B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

Yvens was friendly and very helpful. He answered my questions and made me feel at ease abut my choice to store my valuables, etc. with uhaul.

delynn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Arun S. 
Rating:
5.0

Customer did not leave a comment.

Maksim K. 
Rating:
5.0

Customer did not leave a comment.

JAMIEL K. 
Rating:
5.0

Employee was waiting outside to direct us where to go. Very nice. Promptly removed the trailer.

Joseph F. 
Rating:
5.0

The staff was friendly and I was in and out real quick. I will use this facility again

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Your staff is amazing!

ALEKSANDRAB P. 
Rating:
5.0

staff was very helpful. I reserved online and there was a pronlem, and the staff were able to straighten it out and still got my truck.

SHOSHANA G. 
Rating:
5.0

Sales representatives very helpful. did an excellent job

AGOSTINOSANTI G. 
Rating:
1.0

Transmission was shot on the truck. I tried to pick up last Sunday but the system crashed. I was told - Sorry, nothing I can do about it. When I had to make a new reservation for the following week and asked for a discount due to the huge inconvenience of having to cancel my plans for the previous week - I was told. Sorry we don't do that. You are not a good customer service provider.

Elese T. 
Rating:
4.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  Overall Experience 
Rating:
5.0

Chris and team are very good on their jobs plus friendly and curtesy is a norm at the store at all times

JUAN G.  |  Overall Experience 
Rating:
5.0

Needed to store some building materials for a very short time. It was completely free. Have rented from them in the past and would definitely recommend and use them again if and when needed. Clean, lighted, and met my needs. Very positive is the use of moving items on site. Made everything so much easier,

Janice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irina g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B.  |  First Impressions 
Rating:
5.0

Super clean. Super safe. Staff super Amazing!! Thank you!!

Jorge G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Great customer service by the staff

Walter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael d.  |  Overall Experience 
Rating:
5.0

Very helpful.

FERDINAND M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gessie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugure L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott k.  |  First Impressions 
Rating:
5.0

The storage unit # 1102 that I had I believe was over priced, But it served it's purpose, I now have moved on to greener pastures...GOD Bless !!!

MARC N.  |  Overall Experience 
Rating:
5.0

All the Staff was very professional and helpful.

Manfred S.  |  First Impressions 
Rating:
5.0

A very good experience

JOHN M.  |  Overall Experience 
Rating:
5.0

All went well during the time that I rented the facility. Very happy with the services as well.

Margaret A.  |  Overall Experience 
Rating:
2.0

Unclear information from rep at store, delays, no inquiry to customer preference.

Alejandro M.  |  First Impressions 
Rating:
5.0

I found everything to be perfect for my needs. The cost was reasonable and I had no problems with anything at all.

terri s.  |  Overall Experience 
Rating:
3.0

basement level unit. Water consistently leaked Into unit after rain. Unit filled mice feces. This area should not have units rented. Too wet. Staff good, friendly, nice.

Denis B.  |  Overall Experience 
Rating:
3.0

Overall a good experience

Susan G.  |  Overall Experience 
Rating:
4.0

very helpful,

DONALD F.  |  First Impressions 
Rating:
5.0

Uhaul Nanuet, was rhe best service i recieved!

Gordon A.  |  First Impressions 
Rating:
5.0

Awesome!

Clarence F.  |  First Impressions 
Rating:
5.0

Besides the high price for storage, my experience was flawless.

Charles R.  |  Overall Experience 
Rating:
1.0

Employees Tynisha Roberts-Davidson and Eric the GM showed deplorable and disrespectful customer service when addressing an issue one of your reps created on my acct , case was open see ref # 2193830

Giselle O.  |  Overall Experience 
Rating:
5.0

Storage is perfect thank you.

Baton B.  |  Overall Experience 
Rating:
4.0

In the hardest time in my life loosing job and place of residence. I was supported not to loose everything.

christian m.  |  Overall Experience 
Rating:
5.0

Customer Service really was great. If I ever need a storage again I will come here again. Thanks again

SHONTIA S.  |  Overall Experience 
Rating:
4.0

Just Great service all the tine.

REGINALD D.  |  Overall Experience 
Rating:
5.0

Outstanding service and very convenient. Will recommend this U-Haul to others.

Edward D.  |  Overall Experience 
Rating:
5.0

Very nice people work there...very helpful.

NEIL D.  |  Overall Experience 
Rating:
4.0

The staff was great and very helpful

RICARDO B.  |  Overall Experience 
Rating:
1.0

Frankly, it's been one of the most harrowing experiences I've had, as I couldn't get the very truck I'D ALREADY PAID FOR when my willing friends came to pick it up. And I haven't been able to move yet

marianne o.  |  Reservation 
Rating:
2.0

Very dingy and dirty, pools of water by units and garbage all around.

Marian G.  |  Overall Experience 
Rating:
5.0

Would be helpful if the carts were larger so you could move dressers and couches. The elevator is large enough to handle them.

Gerard D.  |  Overall Experience 
No reviews have been submitted for this location.

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