Customer Reviews for U-Haul Moving & Storage of Naples

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Naples

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Kirk K. on

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Pretty simple check in. Doug outside was AWESOME. DESERVES A RAISE!

Dan D. on

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They take no pride in cleanliness in the worst flu season in decades. Bunch of fucking idiots. I drop off the van and tell the guy the story I told above.. he just stares at me like he is from another planet. Maybe some people love to milk themselves with cigarettes but fir people who dint smoke, THE SMELL AND OILS ALONE ARE ENOUGH TO MANE YOU PASS OUT WHILE DRIVING AND KILL NOT ONLY YOURSELF, BUT INNOCENT PEOPLE. THIS COMPANY IS NEGLIGENT AND DOES NOT CARE ABOUT YOUR SAFETY. USE SOMEONE WHO CARES. THESE PEOPLE JUST WANT TO RIP YOU OFF!!!

BART D. on

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Gary W. on

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Nothing. They were very helpful and cooperative.

Tuesday O. on

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Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

James S. on

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Waited an hour in line because there was only one person working, then the system wasn'tworking so he had to call support. Hire more people. Otherwise, nice staff

dave T. on

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I was again very satisfied.

Janie P. on

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Suzanne H. on

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DONALD C. on

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Nothing! If it isn't broke don't mess with it. Appears to be a very efficient operation.

Aja B. on

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Shorten the time it takes to enter all the information into the computer. The clerk has to go through too many screens to get through the process.

Adam R. on

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No number was on truck so it wasn't able to be found on lot. Wasted a lot of time. Went inside to find associate to help, took a bit for someone to arrive. Once person arrived I got nothing but attitude. Poor experience!

Leonardo R. on

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+A

Charles S. on

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Customer did not leave a comment.

Carol G. on

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Joshua did a fantastic job of fitting me in to get the electrical connection completed within 48 hours of my departure. The entire Naples team did a fantastic job from inquiry through departure with the UHaul trailer!

Mary B. on

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Friendly and helpful even though the line was long, they are accommodating! I’ll use them again & refer! Thx

Judith S. on

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This is the fourth time I've used this particular location in the last 2 and 1/2 months and I won't use any other one after going there they go above and beyond they're friendly courteous equipment is always well maintained and clean it's kind of like doing business with family not some stuffy stuff

Jeff R. on

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No one was inside nor was there anyone outside when I went to drop off the trailer. Had to walk around the entire property to find someone only to have them come out and take my trailer off while I was looking for them.

mark S. on

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Balding tires. Reserved the trailer 6 months in advance. I had to wait for my trailer and go to another location to pick it up. Then to discover it had balding tires. It was the only trailer available in my area.

michael R. on

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U haul on a corporate level do not give you enough allowed miles included in one way rentals. They do point to point from pick up to drop off location. No extra miles from home to home.

Kevin S. on

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U-Haul is just a great company

Vicki T. on

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jason M. on

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Robert L. on

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Michael M. on

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The owner of the Naples facility was rude and disrespectful. I would not use this location again.

Richard R. on

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You are profestional and did a great job.

joanne B. on

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I have rented cargo van at least 3 times in the last 3 months and my only negative comment would be there is to long a wait time when standing in line to rent your vehicle. There is usually only 1 person working the counter and there can be 4 or 5 people in line x 10-15 minutes to check a person in; therefore, it can be 45 minutes to an hour wait.

Terry H. on

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This is my family’s second time renting from this location and both times were very disappointing. On both occasions, many of the staff were rude to the customers, including myself.

John B. on

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Great drop off location. Friendly staff.

David W. on

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Timothy S. on

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evelyn Q. on

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Ricky C. on

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The customer service was awesome best location number thanks for everything happy holidays

Neil S. on

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We had a trailer hitch installed and rented a trailer for a week. It was a good experience, thank you.

rose C. on

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need parking area for customers

Gregory G. on

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Location used to be excellent (have lived in the area for many years and used same numerous times renting everything from open and closed trailers, trucks and even car haulers) but currently it is not as good as it has been in the past as office staff is too few and the computer systems are very slow and appear to be difficult to operate (not user friendly) as such said personnel are inundated, overtaxed and overwhelmed with waiting (sometimes very long periods) and thus in turn angry customers. Yard staff was too few as well and though some work is labor intensive (such as hooking-up trailers) that is no excuse for one (1) particular staffer to be rude, argumentative and to say the least had a bad attitude and the actions of same were totally and profanely inappropriate, which reflects badly on the company as a whole because they are most definitely are the face of the business that the customers sees! As to the equipment it is not being well maintained as the door to the trailer that was rented out (and which should not have been) had obvious problems as said door was difficult to close all the way and as a result was a struggle to latch (note neither my wife nor daughter could close or latch same and such equipment needs to be easy to use by any and all customers)!

James U. on

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Outstanding operation at this location. Very well organized, checked in and dropped off trailer on about 2 minutes.

jeffrey C. on

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Bradford K. on

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Timothy D. on

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Make sure the tires aren’t flat

Brenda M. on

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Customer did not leave a comment.

JERMRY J. on

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Keith G. on

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The owner was rude when trying to return the equipment. Very small return area as it made it difficult to return a 26 foot truck and auto trailer.

Daniel F. on

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Overall good service

Ivan G. on

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Customer did not leave a comment.

Renee S. on

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The newer GMC models are so much better than the Fords! So much better on gas as well!

Matthew S. on

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David W. on

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Give them more help on weekends

LOUIS M. on

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I was fussed at when renting the truck. Have never been treated so rudely. They have no onsite parking and make no effort to assist. I was from out of town and was told someone should drop me off, which wasn’t even an option. When returning the truck I was cussed at by the guy checking in trucks. I rent uhaul trucks 6-8 times a month and have never been treated like this before. These folks are just plain rude!!

Colin M. on

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The truck drivers side window shattered all over me, the inside of the cab, and my dog while I was driving down the interstate. I had to pull over, road side assistance was going to take an hour just to help clean, as they couldn’t fix the window. I had to drive the rest of the way with no window, and reschedule my movers. I filed a claim, but can’t get back in touch with this location I keep getting rolled over to a call center. I would like some kind of reimbursement

MURRAY T. on

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Thomas K. on

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James D. on

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headlight was out, steering wheel worn beyond normal standards, vehicle had damage on every side

Gary S. on

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LISA W. on

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Make sure to keep staff available and not force people to use a mobile app. Even some of us young people still prefer dealing with a person. Thanks!

Sean S. on

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Randall P. on

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staff was very good and courteous

Carlos N. on

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Danny B. on

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Donna C. on

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Dean P. on

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Clean the insides of the vehicles

Jeffrey S. on

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Jimmy R. on

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Pablo T. on

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The manager was good but the guy at front desk was rude and had very little customers service skills. I hope he just had a bad day and is not the way that he service customers regularly.

DEBOSE G. on

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Customer did not leave a comment.

Yana S. on

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The counter experience was not very good. Weak on customer service and receiving and returning the equipment was worse. Bad manners, not polite at all

Derrick R. on

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Patrick C. on

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While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

Aja B. on

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Randall P. on

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Stefan V. on

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I didn't select this pickup location. This location was changed and caught me off guard. I arrived on time and there was only one guy helping customers. He was slow and seemed pretty unwilling to help. Had a pretty bad attitude and even a falling out with another customer. The parking at this location is also non existant.

TONIA C. on

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Quick and friendly

suzanne S. on

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Give them more space to receive. They were swamped but took us right in.

Matthew P. on

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Denis M. on

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James A. on

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George T. on

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GARY Z. on

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Naples florida on Tamiami is in a very busy area . This office needs to provide parking for customers, this is located on a very busy road . The employees were great ,although the clients before me in line were making it difficult for the employees. Had my trailer ready for pickup and explained all in detail.

jay R. on

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too long to wait for pick up..only one person at sign in desk

hellen D. on

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Terrible staff, I reserved a doll and was told when I got there they had none. What’s the point of a reservation? Long long lines and clueless staff.

Olider S. on

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Daniel B. on

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Jeff L. on

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The employee that checked us in was unhelpful and very unfriendly. Moving is stressful to begin with, having to deal with unfriendly personnel just makes a taxing situation that much worse. I like U-Haul and always use this company but I would not recommend this location to anyone.

Herbert S. on

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James D. on

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We did virtual check in and were told by uhaul to site that screen to the desk clerk. There were 10 people in line. The female, red headed clerk told people in line that this was not fair and to email uhaul. Why should we be special and be able to get in front of every one. She said that maybe 4 times. Our actual transaction was 5 minutes. We asked many people for help and they literally said not My job.

Scott C. on

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Jose R. on

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Make sure when I paid for appliance dolly put in truck and if is not NOT CHARGE

John Z. on

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Beau R. on

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Miguel R. on

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Angel M. on

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Mark G. on

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Efficient on pick up and drop off. I’ll be back next time I need a box truck. Thanks.

Zach K. on

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It was an awful experience trying to get the keys to the truck I reserved over a week in advance.... It took an hour waiting in line to get the keys. Cynthia seemed in no hurry and was at times singing songs and not doing her job to get the customers through the line... Unprofessional and terrible customer service. I would not rent from this location again.

David F. on

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Not the location I requested and too far from home.

FRANk D. on

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LARRY B. on

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Again was forced to drive out of my way, on my time and money to drop off...not convient and tired of going out of my way for u-haul. My regular drop off spot near me could not take the dolly and sent me to this place.

Samuel S. on

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Maria G. on

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Staff was wonderful!

Sabatino N. on

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mabe more help, line to get equipment/trucks was long.

MICHAEL S. on

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The guy behind the counter was a jerk. He should be fired. I will not deal with this uhaul store again.

Ziggy D. on

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DR FREDERICK L. on

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Employee Doug needs help with curbing his aggressive behavior toward customers who wear their hair long. He went out of his way to be rude and demeaning. Do not fire him, but do send him to a mandatory company seminar on being helpful, positive, and respectful when working the front desk in customer relations. All other employees at the site were great! Also used „Absolutely The Best Movers“ for help loading & unloading truck - the crew was fantastic - I highly recommend them to all reading this review in the Naples FL area. I will definitely get them back for my next job - you won‘t find a better team of workers anywhere! And do give them a good tip for a job well done.

george m. on

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Helpful and friendly service.

Pete D. on

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Great place and service..

Lisa B. on

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Great experience!

Sheila F. on

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The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

BROCK W. on

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I would recommend to a friend.

mario c. on

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The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

SHERRY T. on

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Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Gordon M. on

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The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

jeff w. on

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Very good equipment and service in both locations.

pj h. on

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Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

John H. on

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Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Joseph M. on

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Thank you

DICK S. on

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Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Shirley C. on

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Friendly, helpful staff.

Cathryn S. on

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Mixed response to this place. Love the keycard. Facility is old, but clean. Physical space in parking lot minimal. Sometimes the wait in the office for service is too long!!! Good for short-term.