Customer Reviews for U-Haul Moving & Storage of Naples

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Naples

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JOHNNY M.
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Customer did not leave a comment.

Kyle C.
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Customer did not leave a comment.

Deborah M.
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Customer did not leave a comment.

Shelia C.
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Joshua Mendez, the attendant on duty, at nearly closing time was exceptionally helpful as I had left my paperwork in KY. He was very nice and wearing a mask following all protocol!

Eugene W.
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The Manager was short staffed and trying to do it all Sunday morning. Support staff showed up late but he needed that individual, as there were 7 people in line at my 9am appt time. He did an amazing job processing all the customers and the support member was pleasant when delivering the equipment to me. Equipment was good and trip was successful.

BRIAN S.
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The one serious complaint that I have was the employee who helped me check the lights lied about the left turn signal and left flasher working. I would have returned to the facility but I picked it up just before closing and had to load and deliver furniture very early the next morning.

Shawna-kay B.
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Long lines during the time of covid + RUDE customer service.. need workers who wants to work and not just one frustrated worker.

James G.
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Materials left in trailer from previous renter. Hook up guy failed to secure trailer on car. Never asked me where I would have died to drop off trailer. Many locations were much closer to our destination.

Jason D.
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U-haul is the best way and will be my only way

Arelys C.
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Customer did not leave a comment.

Lynn S.
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The contactless online sign in and pick up does not work and is a waste of time. Had to go inside where line was 8 people deep with just one person working the counter. Unaccaptable!

Paul K.
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Customer did not leave a comment.

Steve B.
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Mark S.
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Always a good experience here

JUDY ANNE T.
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Robert W.
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Customer did not leave a comment.

gary C.
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I had to clean the windows on the outside and inside of the truck. And the gas mileage was ridiculous 200 miles to a tank of gas not good. From Naples Florida to New Jersey had to fill truck seven times

Debra L.
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Customer did not leave a comment.

MATTHEW K.
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The person who met me was obviously high as a kite. Then wanted to charge me $10 to take my car off the tow dolly and didn't take the dolly off the RV....worst service I ever experienced at a Uhaul location....ever!!!

Peter W.
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Customer did not leave a comment.

James R.
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Extremely friendly staff and quick service. Pick up truck was practically brand new and in great condition. I would highly recommend this location.

victor V.
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Customer did not leave a comment.

anne W.
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Convenient location .All of the staff were very nice with the exception of the man that checked me in . He was beyond RUDE . You should not allow a person such as him to represent your business.

ED K.
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Customer did not leave a comment.

Randall W.
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Again did not receive a receipt for my rental. Was told I would be emailed one but the one that I received had a zero balance.

RICHARDHOWARD T.
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Customer did not leave a comment.

Bill P.
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these guys are on the ball, I pulled in and this great Service person "Gato" was all over it. Checked my out electonically, took care of the equipment. Top Notch. A+

Jolene J.
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Customer did not leave a comment.

Mark B.
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This location was packed. Great service. 20 miles away. At least 3 locations were closer. Management needs to distribute the products.

Moira M.
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I would think that just honoring the quote, plus tax, would make your customers happy… Rather than an overcharge, apparently hidden costs that were not spoken of ahead of time. Thank you.

Dennis R.
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Went smooth

Damian M.
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Customer did not leave a comment.

gary B.
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Couldn't get the ap to work because of my location finder. Not sure if that was on my end or yours.

ROBERT W.
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This is the second time with the same recommendation— express check in on line does not mean your not going to wait 45 minutes to get hooked up and on the road. I stood in line with no one in front of me, the clerk was on the phone taking a reservation. Then she was distracted multiple times, looking for a coworkers keys, having her lunch put in the fridge. I would hope you could truly make it express and simply pull up to the line and hook up. You have everything and have had it on many rentals. The woman behind me made a similar comment when the clerk went to put her lunch in the fridge. She too has waited for an express experience. MAKE IT A TRUE EXPRESS EXPERIENCE. Bob

Mercilien A.
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Customer did not leave a comment.

BRENO D.
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Fast and easy drop off and very welcoming staff.

Wayne L.
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Parking lot crowded with no signage on what customers should do with return vehicles.

Joyce S.
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Customer did not leave a comment.

NATHANIEL S.
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Customer did not leave a comment.

dave T.
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great service

JERJUAN T.
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I ordered online and intended it to be the tamiami trl location, it ended up being the Bonita location I ask the gentleman at tamiami trl if I could just utilize a vehicle at that location abruptly told nope don't have anything here, so I went to the other called ahead and was told he didn't know how I was able to book the 9' van and he had no vehicle and gave me the 800 line to see if they could find me something in which she found d two 10' at the first location in which she told me to go and tel them I only needed for 3hrs in which I did and was able to get it and return but then had to pay for the higher gas rate due to they weren't able to provide what I booked so a bot perturbed and also the older man at tamiami trl location not the best rep

robin W.
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I'm only giving excellent responses due to the gentleman outside. When I arrived he must have busy and I didn't see him so I went inside the store to inquire. The person inside was so ridiculously rude and basically told me to leave because the staff outside would help me. His exact words, and not spoken kindly, were “were you sent inside?”

Kathleen G.
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I was charged for a dolly and extra pads but didn't receive either of them.

Antonio I.
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Customer did not leave a comment.

Joseph P.
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Food was left in glove box of truck and cupholder was sticky.

Charles V.
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Customer did not leave a comment.

Eric K.
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Eric K.
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JEROME S.
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Customer did not leave a comment.

Gregory P.
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Perfect

Anthony M.
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The customer service representatives and manager we're good but understaffed. It takes 20 minutes to process One customer, if there's three customers in line , that's quite a wait. Also, your check-in and check-out website that's supposed to make things easier, was a real pain to use. It would let you take pictures but it wouldn't let you submit the pictures. I turned the vehicle in after-hours and tried to use the easy check-in website and of course it wasn't working. I tried to call the customer service line and waited for almost an hour. It was ironic that the message loop continued to tell me how important my call was... no one ever picked up

Augustus R.
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Customer did not leave a comment.

walter B.
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Eric B.
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Lower your rates for a one way trailer rental.

Jorge D.
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great

Robert W.
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Customer did not leave a comment.

Marly S.
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Telling people the fees and the actual price of everything.

Harold T.
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Personnel on site were great and very professional. BUT WE COULD NEVER SPEAK WITH AN AGENT ON SITE, phone went to off site. Very difficult and frustrating. It was clearly a function of them being swamped with business, but there has to be a way to communicate with them on site.

Jeff S.
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Fast service really not an option here . They will get to you when they do . The trucks were in good shape and we're actually there when they said they were.

Milan G.
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Customer service definitely!!!

Angie M.
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First pickup spot was on Collier Blvd in a run down gas station. The owner was rude and the truck was broke down. Had to call 1800 u haul to get new location to get truck. The corporate location was great very helpful. Would recommend them but not the place on Collier blvd

Lora C.
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Customer did not leave a comment.

SHANNON T.
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This was NOT my original drop off location. But once i got to this location after being sent away from my oeiginal drop off location - Timothy was very helpful My orginal DO was rude blunt and nkt very reassuring. I was a one way . I dont know the area very well yet... her lack of compassion / customer relatability was extremely subpar at best.

Viktoras M.
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Customer did not leave a comment.

Debra P.
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Easy pick up and knowledgeable employees

Michael R.
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Customer did not leave a comment.

Drusilla W.
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Great service and vehicle.

Neil Y.
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Customer did not leave a comment.

James F.
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Customer did not leave a comment.

Gary M.
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Doug is the WORST Customer Service you could possibly have. I got there first thing Sunday morning. I was first in line, told hime I was returning a vehicle. He told me to go Online to return it. I asked him if I could return it through him since I was standing in front of him... he said NO, if you don't want to return it online, I'll have to wait for additional help to start work. I waited 15 minutes while he puttered in the back of the store. He told me he couldn't accept my return because I had not parked the vehicle in the exact Return spot, although it was the same spot from which I picked it up. After I moved the vehicle, he told me it wasn't between the lines correctly. Finally, 45 minutes later, another worker arrived and checked me out. What should have taken 5 minutes actually took me 50 minutes to just return a vehicle. Doug was mean, derogative and very nasty.

Ronald K.
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Customer did not leave a comment.

Antonio B.
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Customer did not leave a comment.

BRIANNA P.
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William W.
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I had a very bad experience there in July of 2019 while picking up a moving trailer, from the girl in the office giving poor instructions to a very rude and confrontational man working on the lot. This time my experience was very much the opposite. Even though they were very busy, Luvan was extremely courteous and efficient. He's a good employee. Hang on to him.

Mark S.
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Customer did not leave a comment.

Eugene F.
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Customer did not leave a comment.

EUGENE F.
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Customer did not leave a comment.

David M.
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Picking up the truck took all of seven minutes. This includes registering as I had pre registered

Rafael R.
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Customer did not leave a comment.

Kent C.
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Customer did not leave a comment.

Earl M.
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We wanted to pick up the dolly near our home but was not told that we had to drive across town to pick it up. Then we were not allowed to drop it off where we wanted but had to drive another 20 miles farther. You need to make this clear at the time of placing the order.

Michael J.
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Customer did not leave a comment.

Becky M.
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I have used this location twice they are Hreat from beginning to end.

Columbus E.
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The customer service person that I talked to was very rude on the phone. Not a good customer service representative.

Sal L.
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The front desk girl was nice and the store looked nice. The man that got our truck was extremely rude and unfriendly. The truck was not clean, the windshield and truck were covered in bugs from the previous trip. We were forced to use this location even though we requested a different location that was closer for us and had the equipment we wanted. This location was so busy that the employees were frazzled and rude. Will not be quick to use usual again.

Robert G.
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The equipment was excellent and the workers at the site are excellent. Th one thing that would make it perfect is a place to Park your car when you have a same day rental.

martin S.
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Great , I will be back.

MICHAEL JOSEPH M.
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Customer did not leave a comment.

Eric M.
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The counter clerk, Rosemary Cosne,(spelling) was quite pleasant. Very talkative. However, when I told her that I was concerned about the trucks tires, she told me," There was nothing to worry about for all of the vehicles tires are inspected when they are returned.". I reluctantly left and carried on with my day. After loading up and driving down the road heading towards I 75, the right, rear, outer tire literally disintegrated. I decided to turn around and travel the five miles back to the U Haul shop where I originally picked up the truck. Upon arrival, I showed the tire in question to a U-Haul employee, Alvin Gato, who, like myself as well as my helper , pinched his fingers on the steel belted wires protruding from the inside of the tire as the three of us were examining the various bulges and extreme wear spots which clearly exposed the internal thread of the tire I tried to describe the situation to the current counter clerk, Joshua, however, He interrupted me and instructed me to wait in line where there were nine customers already waiting. While waiting, I contacted the reservation manager, Yaylee, who was extremely helpful in that she arranged for road side assistance to meet me at the U Haul station as well as relaying a message to Joshua to give me another truck even if it meant to postpone the next customer the next day. I received a text from Road side Assistance that the repair would take place in 90 minutes which equated to 7:00 pm. Joshua clearly expressed his disagreement about the decision to do so and reluctantly signed me up for the new truck even though the client for this new truck wouldn't even pick it up until the next day. The transferred to the other truck was completed after the shop had closed as the shop crew was closing all of the doors and still no Roadside Assistance. A half an hour into the return trip, I received a call from the Roadside Assistance mechanic stating that the address was a church and not the U-Haul shop for he was given the wrong address. I gave the mechanic the correct address and explained to him that the U Haul shop had already closed and bid him a good night. The following Monday I received a call from the U Haul shop manager/owner named Tim. After I explained everything that occurred, he rudely accused me of overloading a truck which has useful load of 12,000 lbs. with 250 plastic boards. I explained that it was 100 boards which weighed 70 a piece and that the tire was in disrepair to begin with. He still blamed me for an over load even after I sent him the damaging photos of the tire in question and refused me of a full refund after I told him of the fact that this avoidable event caused me to miss a day of work as well as placing my life in danger if the tire blew out at a speed of 70 mph on I 75. He also stated that I was already refunded $50 already and that I shouldn't complain even after I told him that the $50 was for full tank of fuel in the original truck which I didn't have a chance to use. Tim eventually refunded only $80 and told me that I should be happy that I got that after I requested a full refund. Yaylee told me that I had until the following Tuesday to return the truck, however, I returned it on Sunday for I had already missed a day of work due to this "circus event" and thought that perhaps it would assist in the process of a possible refund if I gave U Haul a chance to utilize the truck earlier than planned.The ineptitude, rudeness, and unprofessionalism truly had a negative impact on my day as well as the weekend, not to mention the impending danger that was avoided only due to the fact that the tire blew out while still driving at a low speed on the main road leading to the interstate.

Gina K.
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Customer did not leave a comment.

Mark H.
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Customer did not leave a comment.

Richard G.
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everything was fine

LOIS D.
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Customer did not leave a comment.

Thomas S.
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Customer did not leave a comment.

Gail R.
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The time it took to get this trailer was way too long we had a large ball so that was a problem. And we did not have something needed to hook up the lights. I think these things are common and Uhaul should have what is necessary at no additional charge for our use. Not enough help in the office and we had to wait too long in there also.

Maureen T.
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I left a rope, a screwdriver and locking vice grip in back and it was not there when I called.. I also left my bank card in the cab it to was gone.. Lost are the days where things and people are respected and items are turned into lost and found.

Richard P.
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Taken care of him or her like you do for me.

John L.
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Customer did not leave a comment.

John R.
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Everything was great . Thanks

heiko O.
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Customer did not leave a comment.

George H. | First Impressions |
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Customer did not leave a comment.

michael A. | First Impressions |
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Customer did not leave a comment.

Richard K. | First Impressions |
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Long lines , need more front desk personal

Dan H. | Overall Experience |
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Customer did not leave a comment.

Dan H. | First Impressions |
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The owner of the facility made our rental a pleasure.

MARK R. | Overall Experience |
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The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.

JUSTO R. | Online Move In |
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Customer did not leave a comment.

Elizabeth P. | First Impressions |
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I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.

DAYNA W. | Overall Experience |
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Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.

denise j. | Overall Experience |
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Customer did not leave a comment.

joe s. | First Impressions |
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> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.

Michael M. | Overall Experience |
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Petty, lazy help.

Tuesday O. | Overall Experience |
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Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

Patrick C. | Overall Experience |
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While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

george m. | Overall Experience |
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Helpful and friendly service.

Pete D. | First Impressions |
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Great place and service..

Lisa B. | Overall Experience |
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Great experience!

Sheila F. | First Impressions |
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The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

BROCK W. | Overall Experience |
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I would recommend to a friend.

mario c. | First Impressions |
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The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

SHERRY T. | Overall Experience |
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Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Gordon M. | Overall Experience |
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The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

jeff w. | Reservation |
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Very good equipment and service in both locations.

pj h. | Reservation |
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Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

John H. | Overall Experience |
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Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Joseph M. | Overall Experience |
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Thank you

DICK S. | Overall Experience |
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Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Shirley C. | Overall Experience |
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Friendly, helpful staff.

Cathryn S. | Overall Experience |
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Mixed response to this place. Love the keycard. Facility is old, but clean. Physical space in parking lot minimal. Sometimes the wait in the office for service is too long!!! Good for short-term.

No reviews have been submitted for this location.

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