Customer Reviews for U-Haul Moving & Storage of Naples

8,536 reviews

2001 E Tamiami Trl   Naples, FL 34112
(Btwn Davis & Airport Pulling)

(239) 774-5599

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(239) 774-5599

2001 E Tamiami Trl
Naples, FL 34112
(Btwn Davis & Airport Pulling)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Employees were good Outside guy (check out) outstanding

MILTON H. 
Rating:
2.0

Pay attention when customers line up at counter. Accept responsibility to either assist customer or find someone who will assist.

Alicia R. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Friendly staff also the return process is super fast and promptly. I am very satisfied with both encounters.

Carlos A. 
Rating:
1.0

Had to wait 48 minutes for them to open up, sign said opened at 9:00 am, I arrived and had to call corporate to get someone to come out and open up.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
4.0

Location was satisfactory, truck was clean. Truck steering wanders, extremely loose - UNSAFE! Passenger door doesn't close close completely - UNSAFE! Headlights extremely dim - UNSAFE! Checked out with 3/4 gas, returned with 3/4 gas - charged for gas. Sad.

Phil W. 
Rating:
5.0

Excellent service by the whole team and especially Rosemarry

Teodor N. 
Rating:
4.0

15 foot truck is in the garage and transmission caused the truck not to stop but to forcefully try to move forward when the brakes were put to the floor. Terrible experience and very dangerous. Truck was bone dry of gas as well

John M. 
Rating:
5.0

Customer did not leave a comment.

Amir Z. 
Rating:
5.0

USB charging ports didn't work and was an inconvenience due to navigation draining cell phone and not having any way to charge.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Sven F. 
Rating:
5.0

Don't think the operation of the vehicle was very good. Slipping trans mission caused great deal of money spent on gas. felt the muffler near death.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

RENE F. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
2.0

Customer did not leave a comment.

Duane K. 
Rating:
4.0

Good drop off location.

Patrick H. 
Rating:
5.0

Always kind, courtesy & professional. Great staff.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Monika M. 
Rating:
5.0

Customer did not leave a comment.

VITALIY R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Very friendly staff, easy drop off.

DWIGHT L. 
Rating:
5.0

Customer did not leave a comment.

DENISE J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
1.0

Rude employees Dismissive Fowl language Threatening

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Darcy T. 
Rating:
5.0

The employees at this store were FANTASTIC!! I was so happy with the customer service. They treated each customer with respect! I would/will DEFINITELY use this facility again!

David D. 
Rating:
5.0

Everything was great!

LAUREN M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

The running lights and dashboard lights did not work

Andrew L. 
Rating:
4.0

We were in a tornado warning so the truck was returned about 2 hours late. Still charged us an extra day.

BRETT WAYNE B. 
Rating:
4.0

Truck cab was not well-cleaned and sanitized. Otherwise fine, but that sort of attention is needed.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

Customer did not leave a comment.

Arnol E. 
Rating:
4.0

Customer did not leave a comment.

Clifton H. 
Rating:
4.0

Customer did not leave a comment.

Nigel K. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

JETT S. 
Rating:
5.0

Good service

David V. 
Rating:
5.0

Customer did not leave a comment.

Marci L. 
Rating:
3.0

The van provided to me was not the one pictured in my reservation. No direction on where the vehicle was parked or where to leave the vehicle afterward No indication that the mobile check in required you to have a contact on standby waiting for a call or a copy of the lease agreement or a passport to complete check in

Molly D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
4.0

It is very convenient location but the entrance & exit is very tight and can be hard for some clients.

Mario V. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

carlos B. 
Rating:
5.0

It couldn't have gone better. The 2 gentlemen. I dealt with were friendly, professional and courteous. There was virtually no wait for my truck, and the truck was clean, ran very well, and was exactly what I expected. Thank You!

RUSSELL PETER A. 
Rating:
3.0

Customer did not leave a comment.

Kaela K. 
Rating:
5.0

Customer did not leave a comment.

Jobanny G. 
Rating:
4.0

Everything went well. The folks I dealt with were very professional

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Excellent service and attitude GREAT

Robert C. 
Rating:
5.0

Friendly and fast workers

yunier M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

JanetD L. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

The first location in which I originally scheduled the trailer pickup was horrible. The man I talked to to get the trailer was rude and a real @&$&hole. A place like than can be a very bad representative of UHaul

Bob V. 
Rating:
4.0

Maybe ask if people are smokers or non-smokers. I had a U-Haul that had a faint smell of cigarette smoke and I'm not a smoker. Thanks!

Jenna D. 
Rating:
5.0

Keep doing what you're doing. Everyone there was incredibly helpful and professional.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
3.0

Only 1 person handling desk at peak time(end of month in the AM). Need more staff during peak hours.

Craig L. 
Rating:
1.0

I waited over 45 minutes in line to check in. Inefficient group of people.

KATHLEEN R. 
Rating:
5.0

Customer did not leave a comment.

Helena B. 
Rating:
5.0

Try to have sufficient staff for peak periods to reduce time in line.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
1.0

Customer did not leave a comment.

JONATHANLEE A. 
Rating:
5.0

The staff was very helpful and friendly. They helped with the hook up of the trailer. Tell them thanks for a nice job.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

GERMAN M. 
Rating:
5.0

Again, you surpassed my expectations!

TODD J. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Customer did not leave a comment.

russell N. 
Rating:
5.0

Excellent service!

Joanna S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Very appreciative of the young man that checked. Me in.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Mohammad M. 
Rating:
1.0

- I Brought the truck back at the same gas level and was still charged 10 bucks for refueling - I spent the time to do the express checkout before arriving. It saved me nothing on checkout as I still had to wait 35 minutes in line to check out. - Return procedures are unclear. You pull into a line, nobody is there taking returns, unclear if you need to go back inside store. - Location is a safety hazard as UHaul lets the trucks line up almost into Route 41. Its only a matter of time until a bad accident occurs.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
3.0

Customer did not leave a comment.

Stanley I. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Everything was perfect from checkout to returning the vehicle. The staff was efficient & friendly, an enjoyable experience.

kathleen C. 
Rating:
3.0

I walked into the business and stood there while an employee scrolled on her phone standing at a window, and only until I had waited for what was perhaps several minutes, she then said “we'll be right with you.” And when they finally helped me, they notified me that my reservation that was placed five days in advance was cancelled. So then they had to get on the phone and “uncancel” the truck. How does that even happen? And what would have happened had the truck not been there? Seems like a poorly run store. The truck had an issue with the mirror as well. Do they not check these trucks for issues? Surely someone else had the same problem.. the mirror on the driver's side does not lock into a position. You can tilt it as far up as it'll go, but then falls and points toward the ground, disrupting proper viewing while driving. It's a safety hazard and when someone is driving a uhaul truck in super windy weather, through mountains and rain, they can't afford take a hand off the wheel to roll down their window every 30 minutes, on a 16 hour drive mind you, and adjust the mirror. You need to check your equipment more thoroughly. But as I said, seems like a poorly run business.

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
4.0

Need more people to check in returns. Long lines

David L. 
Rating:
5.0

Customer did not leave a comment.

JUDITH E. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
4.0

Good location,very nice people.

Archie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
5.0

Place is clean and the staff are happy and friendly. I have nothing to complain about.

Jonas M.  |  First Impressions 
No reviews have been submitted for this location.

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