Customer Reviews for U-Haul Moving & Storage of Naples

Rating:

5.0

The staff here is great and the rental process is easy but man... worst parking lot design I have ever seen. I have personally witnessed three people sideswipe their trucks on the poles that are too close together. You cannot exit the lot with your equipment if anyone is returning something because it blocks the exit. Please just get rid of the poles at the equipment return.

Rating:

5.0

Always courtesy & professional

Rating:

5.0

Drop off location was great. The associate receiving the trailer was very helpful, friendly and unhooked the trailer for me. I would highly recommend this location. Great job!!

Rating:

3.0

The person that checked us in was great But the cab of the van was dirty

Rating:

5.0

The guy that helped us was great

Rating:

5.0

Fast, friendly and thorough

Rating:

4.0

We had to return to get a new harness for the lights as the first one was crushed the guy who gave us the 1st one should have noticed this

Rating:

5.0

Great equipment, quick, friendly, helpful service. Will use again, whenever needed.

Rating:

5.0

Tim and his team are top notch! Always go above and beyond with excellent customer service and positive, can do attitudes!

Rating:

5.0

Everyone at this location was very helpful with preparing the trailer and other supplies that we rented. Thank you.

Rating:

3.0

Trailer was dirty and beat up had a hole in the front with tape on it very disappointing they should uhaul should compensate me i rented a smaller trailer earlier and it was great

Rating:

4.0

The entrance drive could mark a little clearer.

Rating:

5.0

Danny was so helpful and knowledgable. A great location to rent from!!

Rating:

1.0

Reserved an 4x12 trailer and appliance dolly to move. Arrived to hear that no 6x12 trailer was available. Only choice was 4x8 trailer. Also, no appliance dolly available. Unbelievable. Incredibly with all the texts and emails I received prior to arriving that I was not informed of this. This had a major impact on my day of moving. Very frustrating.

Rating:

1.0

We booked a 28 ft truck and they only had 13ft trucks available when we arrived. When we told them we needed the bigger size their response was “well we don’t have that”. We took the smaller truck because it’s better than nothing, but even the smaller truck had issues. The door to the back was broken and very difficult to open. The cab smelled awful. Just over all an awful experience

Rating:

5.0

Very good equipment. Good prompt service. Great prices. Thanks

Rating:

1.0

Again, UHaul changed the drop off location 24 hours prior. I had originally scheduled the drop off for a location that was 5 minutes away, instead UHaul changed the location without asking me first and I had to drive an extra 30 minutes. I would like to be reimbursed for the time and gas that I had to spend for drop off and delivery.

Rating:

5.0

The locations and staff were great. The price was twice what Home Depot charges for the same trailer. I’ll be going there next time.

Rating:

1.0

Louis was unhelpful, rude and screamed at me and cussed me out.

Rating:

4.0

I rented the U-Haul online. As it got closer to our travel date, we decided to get a larger trailer so we went to the U-Haul dealer closest to us in Bonita Springs. We looked at the sizes and decided to change to a 5 x 8 trailer. When we went to pick it up at the same location, they told us that our rental place was a 30 minute drive away in Naples. When we change the size, one would think that the man helping us would have clarified that we are picking it up in Naples and of course I would have wanted to change that to pick it up at the place that was just a few miles down the road from our home. Seems like poor customer service to me.

Rating:

5.0

The Spanish guy there is an excellent in customer service. He was really nice and helpful with the service.

Rating:

5.0

Great service, great location.

Rating:

5.0

All employees were helpful and friendly

Rating:

4.0

Windshield wipers were broken. Windshield was really dirty. Inside wasn’t clean

Rating:

5.0

Were very helpful and attentive.

Rating:

5.0

I always use U-Haul whenever I need to rent any trailers or trucks. Been doing it for years

Rating:

1.0

They charge mi double, like I never return the equipment, and I returned on time

Rating:

5.0

Let the client know that you’re gonna hear a lot of noises and banging when you rent the trailer so you can manage their expectations

Rating:

5.0

The only negative with the experience is that the previous user had smoked marijuana in the truck. When they brought the truck around, the employee jumped in with a can of deodorizer. It didn't work! I don't mind the smell or that people smoke pot; however, I am driving a 26' fully loaded truck from FL to SC with mandatory weight station stops in FL and GA. I don't want to be in a position where a police officer suspects that I was the one smoking pot and then I have my entire truck rummaged through. This was really a serious concern, and I think U-Haul needs to have a policy that is more than just spray some Lyson and hope for the best.

Rating:

1.0

Moved pick up location. Promised (twice) it was a newer truck with cruise control. Old truck no cruise. Transmission went out at 1:00 in the morning. Took 8 hours for new truck. When they transferred equipment to new truck, complete disregard for my stuff and damaged alit if it. Absolute nightmare.

Rating:

2.0

If a location offers 24 hour drop off. The main driveway should not be blocked. If there is a different entrance to drop off. It should be clearly marked Had very little room to drop off in front of the location

Rating:

3.0

Trailer inside was dirty. The price was too high for the rental. That was my fault I should not have rented it. She wouldn’t give me a military discount.

Rating:

5.0

Excellent staff

Rating:

3.0

The pin was missing from the trailer, I had to buy my own to stop it from bouncing off the ball.

Rating:

5.0

In and out! Very efficient.

Rating:

4.0

One way 5x8 trailer rental Florida to Canada. The pickup location seemed to change. At one point I was going to have to drive an hour for pickup at alternate location. But then it changed back to original location the day before pickup. Also, got zero response to my questions sent as notes with the order. And when tried to contact local person it would flip to the national site with nobody home - took several tries, guess local office was really busy. Finally, when I initially tried to get hitch installed at pickup location I was told their installer was sick. Not so sure there was even that capability there. But once I had the trailer, it was in great shape with new tires. Smooth trip. No issues at Canadian border. Drop off location very friendly.

Rating:

3.0

My only complaint would be the entrance . It's on a highway with limited parking, the entrance and exit are narrow. But the staff was great.

Rating:

5.0

Accident service

Rating:

4.0

The surge brakes weren't functioning correctly causing the brakes to engage every time I brakes. IT got so bad that I returned the trailer in Tallahassee for another one. That process didn't go smoothly either.

Rating:

5.0

Above and beyond Thanks staff amazing customer Joshua Jennifer and all the team members súper helpful with everyone and everything Thanks so much and keep all tha good work

Rating:

5.0

I satisfied with the service and everything, tanks

Rating:

1.0

Our experience with U-Haul was nothing short of a disaster. It started with the reservation, which we made a month ahead of time. We made numerous subsequent calls to U-Haul to confirm our reservation and each time U-Haul assured us the 20ft truck will be there. We even called just two days before the reservation and again they assured us the truck will be there. And if not, there are many local dealers, U-Haul will have no problem getting us a 20ft truck. Fine. The day of the rental, there is no truck. U-Haul simply says, “Sorry, there is nothing we can do.” So, just like the Seinfeld episode (with the rental car), we discover that U-Haul is good at “TAKING the reservation, but not very good at KEEPING the reservation.” We asked what about all those trucks in the lot? U-Haul says, “Sorry, those are only for local moves.” How about a larger truck? U-Haul says, “Sorry, we don’t have any.” How about a smaller truck? U-Haul says, “Okay, here’s a 15ft truck.” We took it although it was way too small, and we packed it to gills. We also rented an auto transport and U-Haul loaded the car onto it for us (and that was nearly a disaster too). Before we left the U-Haul store, a nice woman at U-Haul did a walk around with us showing the damages to the truck (there were many, it had 85,000 miles), but there was no written summary provided to us. Big mistake. While we were driving along the interstate, we saw an unfortunate couple with a U-Haul truck and an auto transport in the shoulder … and their car had fallen off of the auto transport! The car was severely damaged. At our next stop for gas, I checked our auto transport and one of the belts holding our car wheels had come off! There was just one belt and two safety chains holding it! We reattached the disconnected belt and kept a close eye on it the rest of the trip. Thankfully, it did not disconnect again. After we arrived at our destination, we unloaded the truck and the car and returned the truck and the auto transport to U-Haul. The clerk went outside, examined the truck and auto transport, and closed our reservation. We also received an email with a receipt showing $0 due, paid in full. However, the next day we received a suspicious email from U-Haul with another invoice, this time for $215, and showing a charge to our credit card for $215 for a “Missing or Damage Charge.” Farther down the receipt in fine print it read, “Looks like they hit a tree limb. Very damaged corner cap.” “Hit a tree limb???” On the interstate?? I assured them we did not hit a tree limb, nor anything else for that matter. I asked them to review the summary report from our walk-around inspection before we departed, and U-Haul said, “We don’t have one.” Ugh, we should have requested one. We have subsequently spoken with U-Haul several times since then, and they said someone from Corporate will be contacting us. We still have not heard from them.

Rating:

5.0

Trucj had 125K miles and was a choppy to drive

Rating:

1.0

They did not have the equipment I rented. The person I dealt with was great. He was there helping from another location. U-Haul sucks

Rating:

4.0

A little confusing, but the manager cleared things up and worked out just fine.

Rating:

4.0

Easy transaction

Rating:

5.0

Perfect service i would recommend 100 times Thanks u-haul !!! Pedro

Rating:

5.0

All good everything perfectly

Rating:

1.0

The ac system was broken and waiting in the office was unbearable.

Rating:

5.0

The work exelente atencion

Rating:

3.0

Upon rental & driving the van, roaches swarmed the cab. Even after spraying the van with roach spray they continued to appear. Upon returning van I informed the employee doing inspection about problem. I asked if he would like to see pictures we had taken. His statement was no and thought they had resolved the problem prior. He also mentioned he would give us a discount which he did.

Rating:

5.0

Staff were nice and courteous!! Had a great experience. Thanks again 🙌

Rating:

5.0

Everything about my rental was better than expected the associates at this location. We’re outstanding very helpful.

Rating:

3.0

Good equipment and the price is right but the customer service was not good.

Rating:

5.0

The employee that provide the keys can offer a better customer service.

Rating:

5.0

Danny the Associate was excellent. The place was clean and tidy. AAA+ for him. Overall he did great

Rating:

2.0

Service took to long when there were problems..

Rating:

5.0

Todo perfecto 👌

Rating:

4.0

The equipment was clean but the truck felt very unsafe to drive. The steering was the problem. I let the associate know when I returned the vehicle.

Rating:

5.0

Very nice service and a pleasure to do biz here.

Rating:

5.0

Amazing customer service Above and beyond Thanks

Rating:

5.0

Extremely helpful employees at my Naples FL dropoff.

Rating:

5.0

Buen trato y buena limpieza, muy amables, recomiendo U-Haul a toda persona que desee mudarse

Rating:

5.0

Mr. Perez at the office desk was super! He was friendly, polite but also speedy in getting things done. Please recognize him for his great customer service.

Rating:

1.0

The gentleman in the office was extremely rude and unkind. I have never been spoken to as a customer like that. It was awful, I almost started crying. Never coming here again.

Rating:

4.0

Thank you for helping me cubans

Rating:

5.0

One of the best experiences. No issues and very helpful

Rating:

1.0

Hi ! The manager was very rude to me , for not letting me pay half the money I have to keep my stuffs in the storage . He keeps all my stuff and keep me out off the lease without my agreement . All my documents and my stuff stealing is not fair !

Rating:

3.0

the staff helpful and friendly, some employees are excellent but 2 were very rude.

Rating:

5.0

Alex and Daniel are professional and courteous. Alex was super helpful, thank you Tim also. Everyone was great!

Rating:

4.0

Everything was just great - staff are very friendly and helpful. Although not the fault of the facility, but the truck I was assigned was horribly, grossly and nauseatingly marijuana stench infused from the previous renter. That should’ve been addressed before I was assigned the vehicle during post-previous renter inspection. The staff did take immediate action upon my complaint and rectified the issue…so for that I am thankful!

Rating:

2.0

When I got to the front desk, the person couldn't find out my reservation. When she tried to make another reservation didn't have available the storage with the measurements I needed (10×10) However, I agreed to have the storage unit they offered me instead (8x8) But they gave me a unit that was already occupied. So, they have no control over the availability of units

Rating:

5.0

Dan or Danny really deserves a raise in pay.. Very costumer friendly, He really made our UHAUL EXPERIENCE A GOOD ONE !! Again the supervisor should realize, a gentleman like Daniel is one of a kind !!! UHAUL AGAIN, Give him more money . I sold my business in Cleveland and bought a house in Crown Point , 44132 .. I probably wouldn’t ever had sold it but to find 42 employees like Dan , UHAUL , good luck, and you know …. ITS ALL ABOUT ; cleanliness , organizing , and never loose a guy like him !!!!

Rating:

2.0

The storage unit was fine. The flood from Hurricane Ian was not your fault but how I was treated afterwards was not cool. I had to go down and go through my stuff no dry way to repair (not your fault) was told I could leave my key and I would be contacted when the drywall was replaced in my storage until. 3 months later not contacted and needed stuff out of the unit went and got my key and the dry wall was never replaced. They did cut a hole in the dry wall as I had to clean up the mess when I moved out. That was another thing if you went in and did work on dry wall you should clean it up not me.

Rating:

5.0

El personal es excelente y muy profesional con muy alto dominio de su contenido de trabajo y las instalaciones de storage están excelentes muy buena limpieza y organización muy buena seguridad y protección, en conjunto personal e instalación son excelentes

Rating:

4.0

We had multiple difficulties with getting a rental and storing our stuff in that facility.

Rating:

5.0

Lovely staff and great experience services . Love you guys 🥰

Rating:

4.0

Overall I was very pleased with the facility. The one issue after storm Ian damage was the increase in cost without any communication. I have disputed this change but without any response from UHaul Naples location or head office, after multiple calls to try to resolve. Regrettably this latter experience negated all of the great work done after Hurricane Ian. Thank you

Rating:

4.0

Please provide door stoppers for the entrance doors to prop open when moving in or move out of storage units.

Rating:

1.0

People in the office are very rude, had to wait in line to get access to our unit as they kept door locked, spent an hour waiting for them to unlock a door to allow access, they were very rude to people waiting we had a code to get in but the system was down so they made everyone wait in line to get them to open the door very inconvenient for people storing tools and work tools in a storage unit, I’ve used uhaul all across the country by far the worst uhaul ever

Rating:

5.0

Great customer service with a Clean and bright atmosphere.

Rating:

1.0

I took this storage and I asked for insurance, then hurricane hit I lost everything and was informed I had no insurance

Rating:

5.0

The lady that check me in was very patient with me, she gave me all the options and was very personable with me. She’s an outstanding employee.

Rating:

5.0

Everything was as needed and as expected. RoseMary, the agent at the warehouse was extremely welcomed.

Rating:

5.0

We had our storage unit about 10 months during our home remodel. We were in and out of our unit many times during that period. We also rented 2 trailers to haul to and from Illinois. All first class facilities, trailers and service.

Rating:

5.0

Rosemary very courteous and pleasant.Tom very helpful with showing me the unit and explaining the entrance and exit procedures.

Rating:

5.0

They went above and beyond to help me. When I lost the keys to a lock, they saved me a locksmith visit. They are awesome!

Rating:

4.0

Good location,very nice people.

Rating:

5.0

The people who work here are awesome 😎

Rating:

3.0

The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.

Rating:

5.0

The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enough

Rating:

5.0

Great service great people

Rating:

3.0

Found the unit I moved into missing a light bulb, so no light. Saw a large rodent trap in far corner of unit and a few dead insects in the hallway outside the unit. Definitely different from the unit I moved from in Maryland.

Rating:

1.0

I reserved two conditioned spaces and they had neither when I got there. Very unprofessional and the lady at the counter should have been fired for her inability to understand and take control of a situation where a customer comes in with a reservation and is upset about not having a place to unload the truck. She was indignant when I asked what was the point of making a reservation if they don’t reserve the units. This was not a good experience and I will never recommend nor use Uhaul again!!!

Rating:

1.0

They block the entrance with moving vans. So you have to reverse in off the highway. So instead of an in and out it’s just like a space. This was so annoying. .

Rating:

5.0

Place is clean and the staff are happy and friendly. I have nothing to complain about.

Rating:

3.0

Competition much less expensive and new. You would be my second choice.

Rating:

3.0

Long lines , need more front desk personal

Rating:

5.0

The owner of the facility made our rental a pleasure.

Rating:

3.0

The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.

Rating:

5.0

I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.

Rating:

2.0

Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.

Rating:

2.0

> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.

Rating:

2.0

Petty, lazy help.

Rating:

5.0

Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

Rating:

2.0

While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

Rating:

4.0

Helpful and friendly service.

Rating:

5.0

Great place and service..

Rating:

5.0

Great experience!

Rating:

5.0

The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

Rating:

5.0

I would recommend to a friend.

Rating:

2.0

The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

Rating:

4.0

Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Rating:

5.0

The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

Rating:

5.0

Very good equipment and service in both locations.

Rating:

1.0

Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

Rating:

1.0

Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Rating:

5.0

Thank you

Rating:

5.0

Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Rating:

5.0

Friendly, helpful staff.