Customer Reviews for U-Haul Moving & Storage of Naples

Rating:

5.0

Everyone was great!

Rating:

2.0

Staff wasn't very friendly. Van had trash all in it, wasn't clean.

Rating:

5.0

I have done business with Uhaul before. I m just a happy returning customer. I did the reservation on line and picked up the truck the next morning. Fast, easy process and friendly environment. I highly recommend it.

Rating:

4.0

Only had 1person working counter. Stood in line half an hour to get truck.

Rating:

5.0

When reaching out by phone call time could be better.

Rating:

5.0

The staff at this location were excellent! Very helpful and friendly.

Rating:

5.0

They need help. Very busy store

Rating:

5.0

Just awesome and friendly guy

Rating:

2.0

One person at desk, super slow. Not enough staff. Outside same situation. Boss Tim is helpful and a problem solver, truck broke down within a mile, he quickly replaced. . Upon return, the two gentleman, looked confused and dazed about their jobs and responsibilities as simple as the nature of the job was, looking at gas meter, damages, inspection etc. the line of return trucks extended out to the main road (41)!

Rating:

5.0

Joe at U-Haul was helpful and very personable. Will use him again soon.

Rating:

3.0

They forgot the dozen moving pads that I paid for and I had to return to the location to pick them up.

Rating:

1.0

Have more than one person working the counter on Saturday morning. When I walked in the line was ten people long

Rating:

3.0

Communication was difficult at best They switched stores for the pick up spot with out notifying me the day before so I sat a location for 30 minutes which there was no one at the store therefore until I called customer service I had no idea the location had changed it was 30 minutes away Instead of being able to pull up with my confirmation code and being able to leave with the trailer I reserved I had to wait in yet another line the overall experience was two and half hours of a waste of time Simple improvements would make the experience much more convenient The people were courteous when I was waited on whihc did improve the experience

Rating:

4.0

Having this convience made a huge difference on our moving process . Thank you !

Rating:

4.0

Both locations had friendly staff and the equipment was ready when promised. The car trailer worked great for an 1,100 mile trip. I wouldn't want to tow vehicles often, but when I do, uhaul made it easy.

Rating:

5.0

All went good no issues friendly staff very helpful

Rating:

5.0

Forced to drop off to location that was not remotely near final location.

Rating:

5.0

Very Accommodating!

Rating:

5.0

The check in person and the guy who hooked up the trailer were very pleasant.

Rating:

5.0

Good People to work with

Rating:

5.0

Great employees who are impowered and make it happen. Moving is never fun, and they do their jobs will enjoyment and efficiency, making moving a better experience. I will always go here first for all of my moving and storage needs.

Rating:

5.0

Cindy is amazing. That's all you need to know. She knows her job inside and out and basically does the work of four people. There's always a line of 3-5 people waiting and she's the only processor of equipment, but she executes beyond nice, cordial and with a smile. And no….I'm not a friend nor relative.

Rating:

5.0

Legit

Rating:

2.0

The drop off location I chose when I made the reservation online was changed at the counter without without telling me. It was a huge inconvenience and didn't have to be. If only I was told about it instead of the guy just changing it. It seemed purposely done. The paperwork was blank under “drop off location “. I didn't realize I was at the wrong location until I opened the app after I arrived, trying to complete the process.

Rating:

5.0

THESE FOLKS HAVE,THEIR ACT TOGETHER! MOST UNUSAL THESE DAYS

Rating:

5.0

This was one of my best experiences with uhaul. I rented a motorcycle trailer for two weeks and traveled around the state visiting family and friends and riding a motorcycle on my stops. The equipment was perfect and performed above my expectations. Thanks you and I look forward to doing more business with this store

Rating:

2.0

Have the truck available that I reserved 2 months in advance. And don't change my location pickup an hour before scheduled pickup

Rating:

5.0

Upon leaving, truck was not filled with gas as promised. Tank was at 1/8 less than full.

Rating:

2.0

There was a very sweet lady working the desk by herself. She had to answer phones and deal with those of us who had to come inside. This meant everyone had to wait a considerable amount of time. I waiting about 45 minutes before I was helped, then when I reached the desk was informed I could not pick up the vehicle I reserved because I could not leave my vehicle at the location. There was no notice anywhere, and I was not told when I arrived. I then had to arrange for a friend to meet me and drop me off. I proceeded to wait another 45 minutes before being helped. When I received the truck, the visor was broken and was flailing around to either hit me or obstruct my view. The seat cover was also coming off of the driver's seat. That being said, everyone was helpful and pleasant, it just seems to be severely understaffed.

Rating:

1.0

Clerk wouldn't do a one way rental. We live in LaBelle FL 90 miles from Naples. Told me it was her vehicle and wanted it back. Then wouldn't let me park our jeep in her yard till we returned the truck. So my wife had to follow me back to LaBelle with the load of new furniture. We made 2 trips then back She had to follow me back the next day to return the truck. 180 miles. It won't happen for the remainder of our purchases.

Rating:

5.0

Easy process. Great people.

Rating:

5.0

Rosemary is a terrific Uhaul representative. She was extremely helpful in making my Uhaul experience easy and efficient. I was very pleased with my overall Uhaul experience. This is a great location for renting a Uhaul truck because it is truly a full service location.

Rating:

3.0

A/C was not working and no lights were on in the building. Only recommend it due to location.

Rating:

3.0

Make sure the trailer does not leak! Very disappointed after traveling 800 miles, with about 2 hours of rain during the trip, our new mattresses and some cardboard boxes were very wet. Took several days to dry the mattresses.

Rating:

5.0

Understaffed

Rating:

2.0

There was a shortage of help at both locations

Rating:

3.0

Our “agreement” was to have the truck returned at 8am on Wednesday, June 1st, however we returned the truck early around 3pm on Monday, May 30th. Surprised to receive the receipt of return Tuesday morning showing we returned the truck May 31st at 9:34am. I understand you are trying to avoid documentation showing we returned the truck 40 hours early, but that is fraud. If we were to return the truck 40 hours after the “agreement“ date, I am certain we would be charged for the time. Consequently, maybe you should charge people for the time they actually use the vehicle, and not lie to avoid the proper documentation — unethical business practices. Also, using the receipt to return the truck with the proper fuel, it appears your calculations are severely over estimating the number of gallons. Again, I am certain if I returned the vehicle under the original mark on the gauge, I would have a massive fuel cost — however, returning the vehicle with ~1/4 tank too much is just another win for Uhaul ...incorrect and sketchy calculations, whether malicious or “innocent,” are again bad business practices. Finally, we returned the vehicle WELL under the allotment of mileage. I would assume if I returned the vehicle being over by 100+ miles, I would have a massive mileage charge. Again, you should charge people for the miles they actually use, not some hypothetical number you possibly inflate? Uhaul practically has a monopoly on the market, thus it is not necessary for the business to have a built in business model designed around fraud and theft. Overall, we ask you to consider holding yourselves to a higher standard.

Rating:

2.0

1 person to handle too many people. Poorly organized. Getting receipt was like pulling teeth. Have been there numerous times to buy boxes etc but the there is just not enough people to mange the need, Also, the air conditioning was out. It had been out for 3 days. Not acceptable for late May in Southwest Florida. Poorly run. Get rid of the owner. Never going back there.

Rating:

4.0

quick drop off.

Rating:

2.0

Uhaul dropped the ball continuously. Very dissatisfied and disappointed. Gone are the days off a reservation meaning something

Rating:

4.0

Good people but this location is too small. Relocation is needed. Too hard to get in and out

Rating:

3.0

Needs more customer service staff.

Rating:

2.0

Cindy was very rude. She must be a New Yorker. She accused me of not being on time on purpose. She did not even ask if everything was ok. I kindly told her that there was a fatality on the Florida turnpike and we sat there for almost 2 hours. Rude! Hope I never get her again, if I even go back there again.

Rating:

5.0

Rosemary and the staff at this location are very knowledgeable and kind and would definitely recommend and would use their services again in needed.

Rating:

5.0

Fast easy pic up and drop off.

Rating:

5.0

This is a very busy location, we had a 30 Minute wait in line. Not the Customer Service Rep's fault—it's because there was only ONE (1) Person working the counter. I've used this location multiple times, I like it because they have a huge selection of products. The parking is terrible, the building is old, and today the air conditioning was out! YET—I give it the best rating ALL BECAUSE THE CUSTOMER SERVICE GUY WAS FREAKING AWESOME!! He was positive, upbeat, knew his stuff and made it a PLEASANT experience in the worst situation. PROOF, Customer Service can make or break a Business!!

Rating:

4.0

When I return the truck the gentleman I returned it to check the miles and I asked if it was unlimited miles and he said it depends on the plan that you got but when I went to rent a truck I was not offer any plans yet I guess she chose to give me whatever plan she wanted to I surely hope I was not charged extra just because I put a few extra miles and I thought I would

Rating:

1.0

They charged me 440 for damages that never existed. Would not return my calls. It was an afterhours turn in. They gave no explanation just charged my card no calls no reason. To this day I have had to get U HAUL INVOLVED! This man the dealer is a crook pure and simple stay far away from this company.

Rating:

4.0

We ended up here, because the original location didn't have the keys for the truck. The place on Tamiami Trl was very helpful in getting what we needed so we could make our move. The equipment was ok for cleanliness. The truck had an engine light come on while we were driving. We also had to add oil. I know the truck is water resistant, but we were surprised to have as much water get into the cab. It got several boxes wet and a piece of furniture. Luckily, the furniture was well wrapped.

Rating:

5.0

We loved the movers that helped us!!

Rating:

5.0

Very impressed with the friendliness of the staff and efficient experience.

Rating:

5.0

The check-in person is a real professional

Rating:

5.0

We had our storage unit about 10 months during our home remodel. We were in and out of our unit many times during that period. We also rented 2 trailers to haul to and from Illinois. All first class facilities, trailers and service.

Rating:

5.0

Rosemary very courteous and pleasant.Tom very helpful with showing me the unit and explaining the entrance and exit procedures.

Rating:

5.0

They went above and beyond to help me. When I lost the keys to a lock, they saved me a locksmith visit. They are awesome!

Rating:

4.0

Good location,very nice people.

Rating:

5.0

The people who work here are awesome 😎

Rating:

3.0

The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.

Rating:

5.0

The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enough

Rating:

5.0

Great service great people

Rating:

3.0

Found the unit I moved into missing a light bulb, so no light. Saw a large rodent trap in far corner of unit and a few dead insects in the hallway outside the unit. Definitely different from the unit I moved from in Maryland.

Rating:

1.0

I reserved two conditioned spaces and they had neither when I got there. Very unprofessional and the lady at the counter should have been fired for her inability to understand and take control of a situation where a customer comes in with a reservation and is upset about not having a place to unload the truck. She was indignant when I asked what was the point of making a reservation if they don’t reserve the units. This was not a good experience and I will never recommend nor use Uhaul again!!!

Rating:

1.0

They block the entrance with moving vans. So you have to reverse in off the highway. So instead of an in and out it’s just like a space. This was so annoying. .

Rating:

5.0

Place is clean and the staff are happy and friendly. I have nothing to complain about.

Rating:

3.0

Competition much less expensive and new. You would be my second choice.

Rating:

3.0

Long lines , need more front desk personal

Rating:

5.0

The owner of the facility made our rental a pleasure.

Rating:

3.0

The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.

Rating:

5.0

I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.

Rating:

2.0

Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.

Rating:

2.0

> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.

Rating:

2.0

Petty, lazy help.

Rating:

5.0

Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

Rating:

2.0

While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

Rating:

4.0

Helpful and friendly service.

Rating:

5.0

Great place and service..

Rating:

5.0

Great experience!

Rating:

5.0

The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

Rating:

5.0

I would recommend to a friend.

Rating:

2.0

The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

Rating:

4.0

Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Rating:

5.0

The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

Rating:

5.0

Very good equipment and service in both locations.

Rating:

1.0

Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

Rating:

1.0

Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Rating:

5.0

Thank you

Rating:

5.0

Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Rating:

5.0

Friendly, helpful staff.