Customer Reviews for U-Haul Moving & Storage of Naples

Rating:

5.0

Rosemary and the staff at this location are very knowledgeable and kind and would definitely recommend and would use their services again in needed.

Rating:

5.0

Fast easy pic up and drop off.

Rating:

5.0

This is a very busy location, we had a 30 Minute wait in line. Not the Customer Service Rep's fault—it's because there was only ONE (1) Person working the counter. I've used this location multiple times, I like it because they have a huge selection of products. The parking is terrible, the building is old, and today the air conditioning was out! YET—I give it the best rating ALL BECAUSE THE CUSTOMER SERVICE GUY WAS FREAKING AWESOME!! He was positive, upbeat, knew his stuff and made it a PLEASANT experience in the worst situation. PROOF, Customer Service can make or break a Business!!

Rating:

4.0

When I return the truck the gentleman I returned it to check the miles and I asked if it was unlimited miles and he said it depends on the plan that you got but when I went to rent a truck I was not offer any plans yet I guess she chose to give me whatever plan she wanted to I surely hope I was not charged extra just because I put a few extra miles and I thought I would

Rating:

1.0

They charged me 440 for damages that never existed. Would not return my calls. It was an afterhours turn in. They gave no explanation just charged my card no calls no reason. To this day I have had to get U HAUL INVOLVED! This man the dealer is a crook pure and simple stay far away from this company.

Rating:

4.0

We ended up here, because the original location didn't have the keys for the truck. The place on Tamiami Trl was very helpful in getting what we needed so we could make our move. The equipment was ok for cleanliness. The truck had an engine light come on while we were driving. We also had to add oil. I know the truck is water resistant, but we were surprised to have as much water get into the cab. It got several boxes wet and a piece of furniture. Luckily, the furniture was well wrapped.

Rating:

5.0

We loved the movers that helped us!!

Rating:

5.0

Very impressed with the friendliness of the staff and efficient experience.

Rating:

5.0

The check-in person is a real professional

Rating:

5.0

We dropped off after hrs no one was there location was convienent and easy to return with online account.

Rating:

2.0

Rented the truck and was contacted by email canceling my truck, had to step away from work to call and get it straightened out and was took to another location (this one) and when I arrived they did not have a furniture dolly…movers charged me an extra 50$

Rating:

3.0

The workers are nice, but it was extremely understaffed. Only one person working at counter and that person also was the one taking incoming phone calls. I had to wait in line for 50 minutes to check-in. The online check-in did not work and said I had to check-in at the counter.

Rating:

4.0

first time to this location. staff was curtious. service was slow(er) than hoped for. had more than one employee working on one customer's issue (which of course can happen)... but happened twice during my one visit (returning truck). when see a line form (inside or outside (at truck turn in area) other staff should be prepared to at a minimum let those waiting that they will assist them as soon as possible (type of update). thank you fornopportunity to provide comment.

Rating:

5.0

As always the staff at the East Trail U-Haul facility was superb. Cynthia took very good care of checking me, carried my boxes out to the wait area and was most pleasant and informative. Ivan and the other man were excellent in retrieving and checking the truck back in. A great team all around. I will be back there soon.

Rating:

1.0

Kathy the front desk was really nasty , was not professional, threat me about not giving me the trailer , she was giving attitude to everyone at the store , she should not work at the front desk

Rating:

1.0

Cynthia was the person who checked us in to get our truck and she was extremely impatient with every customer. We waited an hour in line to get our rental and the guy before us was threatened by Cynthia and told that "his rental would DISAPPEAR if he did not stop looking at her screen." He, like us, looked at her typing in our info and tried to help her but she was nasty about it and said "it gives me tremors and I don't like it." I would recommend she be moved to a position that is away from customers as she has little interpersonal skills.

Rating:

4.0

Easy drop off and email receipt

Rating:

5.0

I was gone in maybe ten minutes. I can't think of any way to improve on that.

Rating:

5.0

Easy check in truck was clean and in good shape they have a huge store with an amazing inventory of all sizes of boxes, tape, usb, gloves, bubble wrap ANYTHING YOU NEED for moving. Don't use Amazon. These prices are great. Easy return of truck. Charges were accurate. They have alot of trucks and trailers in their parking lot to rent so this is THE place to go

Rating:

3.0

Had to wait a while for them to acknowledge me and service the return - need more help.

Rating:

5.0

I had to upload two pictures of damage to the truck that were not already marked. It rained on my drive from Naples to Bradenton. When I unloaded the truck, my possessions in the "mom's attic" section of the truck were wet. There must be a leak in the truck.

Rating:

2.0

When a customer reserves a specific size truck, there must be a guarantee that that size truck is available. I recently completed a one way move and had to leave items behind because I was only given a 20 ft truck when I reserved a 26 ft truck. My belongings did not all fit in the smaller truck. I was also sent to a different pick up location from the one where I reserved and was not notified until I showed up to get the truck. Finally, When dropping off the truck, the app wouldn't allow me to upload a photo to complete the whole process and had to spend 20 minutes on hold to get customer service to notify them of my drop off. I will NEVER use Uhaul again and will advise others to avoid Uhaul as well

Rating:

4.0

The lights on the first trailer did not work. Other than that my experience was great.

Rating:

3.0

Slow counter service as always

Rating:

3.0

Upon arrival there was a long line and had to wait a while, maybe have more check in people. Then I was told that the 6x12 trailer would fit my vehicle i was towing which was 5 feet wide. The ramp on trailer to get vehicle in was only 4 feet wide, so we cancelled that reservation and rented a smaller trailer which screwed up our whole day as instead of making one trip to Tampa, we had to make two, and had to get a larger trailer in Tampa to bring back larger vehicle. Then return large trailer back to Tampa empty, then return with uhaul empty back to Naples. Started at 9:15am in Naples, didn't get in until 4:15am the next morning. Slept 2 hours got up and returned uhaul trailer as they would not let us return it to a different location in the same town which would have been much more convenient. Overall Poor Customer Service. Reservation people should have been aware that a 5 foot vehicle would not be able to get into 6x12 trailer due to 4 foot wide ramp. I will not use or recommend Uhaul in the future.

Rating:

3.0

Not enough help - submitted all information ahead of time and still had to wait 45 minutes once got there.

Rating:

3.0

Have the trailer that was requested and not excuses or that trailer can be picked up 40 miles north

Rating:

5.0

Be specific about what time the return 'day' ends. It is not end-of-business at 5 pm, but a 24 hour clock from when you take it. IN the turmoil of a move, some people don't realize that.

Rating:

5.0

Everything was great. We spoke with 4 different associates, 2 in the office, and 2 in the yard, and they were all super helpful

Rating:

5.0

Quick and easy.

Rating:

5.0

The check out folk were equally as kind! Never had a problem!

Rating:

5.0

Awesome team..well done

Rating:

5.0

Reserving a vehicle from U HAUL online was very easy. Changing the reservation date was also easy. I would recommend renting a vehicle from U HAUL. The billing portion was very accurate. I actually owed a few dollars more because of estimating my mileage. I thought I might be double billed. I was pleasantly surprised when they canceled my initial payment on my credit card and entered the correct balance. Overall a very easy process from reserving the vehicle to dropping it off. Thank you.

Rating:

4.0

The person at the desk was efficient but not friendly. Otherwise I would give it five stars. When you do business it's great that it's efficient and I imagine it's a difficult job with lots of problems and difficult people and she probably gets wore down after a while. But a pleasant hello and a thank you is always nice.

Rating:

5.0

Is uhaul understaffed because people don't want to work or Uhaul doesn't want to pay the higher wage which cuts into the uhaul profit. Either way they need more staff because the current staff is getting their butts kicked( working)

Rating:

5.0

Thank you

Rating:

5.0

It was easy to access and drop off. I have no experience with staff but drop off was easy.

Rating:

5.0

Our preference would have been to drop the truck off in Bonita Springs, FL, which is were our new home is, but we agreed to drop it off in Naples, driving an extra 20 miles. We hadn't had a chance to fill the gas tank, because we couldn't find a station. Cindy, at the counter was VERY helpful, and told us to fill it and gave us directions to a nearby gas station. We really appreciated that advice. This entire experience cost us extra time, money, and effort. It was also very stressful not knowing if we were going to really have a truck available until the last minute.

Rating:

3.0

Give clean trucks, and correct gas mileage.

Rating:

5.0

Tie-down strap on one side needed replacement upon inspection. Suggest more thorough inspection after use.

Rating:

5.0

Guys were fast, friendly and got me checked out quickly.

Rating:

4.0

The truck was dirty and the air conditioner did not work. I was upgraded from a 20ft to a 26ft truck because they didn't have a 20ft truck which is funny because I have had the reservation for weeks. The milage must have been off because when I got to New Smyrna Beach, FL they said I had over milage and got charged more even though I turned the truck in on Sunday 5/8/2022 instead of Monday 5/9/2022 at 0730.

Rating:

5.0

Cindy did an amazing job. She was do friendly and helpful. I will certainly recommend my friends to go to that location and see her

Rating:

5.0

The gentlemen at drop off location were very pleasant !

Rating:

2.0

The wwrented was very hard to haul. Carefully loaded weight to the front but the ball hitch bed was not good. Needs to be fixed. Truck was clean

Rating:

1.0

nobody answers the phone. waited in line an hour the first time. went to return truck and people blocked the lot. could not get my vehicle out. had to take a cab home and to work. tried to go in and tell them waited 1.5 hours in line before leaving!

Rating:

5.0

Have used this location on a number of occasions and they always provide five star service..

Rating:

5.0

You lump clean and well maintained together. This is the 3rd truck I've rented at this location over the last 2 years. All of them have been clean. The 1st was very old. The steering was loose, and it was a challenge to hold it on the road above 50 MPH. The 2nd was very nice and a great experience. This last one had over 144K miles on it, and it had been ridden hard. The steering was loose, not as much as the 1st truck I rented there, but not comfortable to drive. As I got up to speed on a 60MPH road the hood started bouncing loosely. I had to pull over and open and slam the hood shut. So, clean, always, but some trucks need to be considered for the pasture. They have just been ridden to long and to hard. Next year I will be renting a truck to haul all of this home to MI from FL. I am concerned that I will get one of the "old" trucks for this cross country drive. I'll rent there, but I will ask about the age of the truck I get based on these experiences.

Rating:

5.0

The lady that checked me in this morning was outstanding I would be very proud of her if she worked for a company in Pittsburgh you guys run a top rate operation Danielle Daniel checked me out as well super fantastic gentleman you guys are the best

Rating:

5.0

Very efficient and friendly staff.

Rating:

5.0

For now all good Thanks fir the nice job you do

Rating:

4.0

Cindy was very friendly and accommodating, shes a great employee, keep her…

Rating:

5.0

Communicate better with your other locations your corporate office had no idea that there was a location in a Carber Township on the Blackhorse Pike and I had to go to a different location in the Lila road which was out of my way other than that other than that I'm very pleased pleased

Rating:

5.0

We had our storage unit about 10 months during our home remodel. We were in and out of our unit many times during that period. We also rented 2 trailers to haul to and from Illinois. All first class facilities, trailers and service.

Rating:

5.0

Rosemary very courteous and pleasant.Tom very helpful with showing me the unit and explaining the entrance and exit procedures.

Rating:

5.0

They went above and beyond to help me. When I lost the keys to a lock, they saved me a locksmith visit. They are awesome!

Rating:

4.0

Good location,very nice people.

Rating:

5.0

The people who work here are awesome 😎

Rating:

3.0

The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.

Rating:

5.0

The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enough

Rating:

5.0

Great service great people

Rating:

3.0

Found the unit I moved into missing a light bulb, so no light. Saw a large rodent trap in far corner of unit and a few dead insects in the hallway outside the unit. Definitely different from the unit I moved from in Maryland.

Rating:

1.0

I reserved two conditioned spaces and they had neither when I got there. Very unprofessional and the lady at the counter should have been fired for her inability to understand and take control of a situation where a customer comes in with a reservation and is upset about not having a place to unload the truck. She was indignant when I asked what was the point of making a reservation if they don’t reserve the units. This was not a good experience and I will never recommend nor use Uhaul again!!!

Rating:

1.0

They block the entrance with moving vans. So you have to reverse in off the highway. So instead of an in and out it’s just like a space. This was so annoying. .

Rating:

5.0

Place is clean and the staff are happy and friendly. I have nothing to complain about.

Rating:

3.0

Competition much less expensive and new. You would be my second choice.

Rating:

3.0

Long lines , need more front desk personal

Rating:

5.0

The owner of the facility made our rental a pleasure.

Rating:

3.0

The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.

Rating:

5.0

I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.

Rating:

2.0

Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.

Rating:

2.0

> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.

Rating:

2.0

Petty, lazy help.

Rating:

5.0

Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

Rating:

2.0

While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

Rating:

4.0

Helpful and friendly service.

Rating:

5.0

Great place and service..

Rating:

5.0

Great experience!

Rating:

5.0

The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

Rating:

5.0

I would recommend to a friend.

Rating:

2.0

The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

Rating:

4.0

Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Rating:

5.0

The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

Rating:

5.0

Very good equipment and service in both locations.

Rating:

1.0

Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

Rating:

1.0

Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Rating:

5.0

Thank you

Rating:

5.0

Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Rating:

5.0

Friendly, helpful staff.