Customer Reviews for U-Haul Moving & Storage of Nesbit Ferry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Nesbit Ferry

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Jeff S. on

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I have rented from this location many times. The folks here and the service have been excellent.

Alex Z. on

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Always understaffed and always have to wait extremely long times. Have given to several tries but I think I’m done with this location.

James F. on

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keith b. on

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👍

HOSEA D. on

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Justin R. on

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Hanan G. on

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Great service! We were helped to return our uhaul and also rent a storage unit. Will def return to this location!

Mehdi M. on

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sydnee h. on

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Shirley S. on

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No one was there when I got there at 7 am. We already were not happy because we had to drive 11 miles through traffic when our preferred location was 4 miles away. The phoNE calls only had people with excuses for each other.

Andrew D. on

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Always a great experience!

Jack L. on

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Cindy is exceptional!

Jack W. on

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I was impressed with how well the trailer was maintained and how well it 'trailed'. No issues in traffic and the trailer brakes were very helpful!

Onelia S. on

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Very helpful... Only problem is the gate key pad is jam ,the need to replace for a new one I gone to request a personal key to open Thanks 😊

Lonetta H. on

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TIMOTHY R. on

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I originally called this location to rent the trailer. They placed the order for me but was routed to another location about 8 miles away. When I got there to pick up the trailer, I was told the reservation was canceled because I did not pick it up within an hour of my reservation time. The text I received from the operations dept did not mention the one hour window. The person there helped me find trailer which was at the location I orginally called which was 1/2 mile from my home. Frustrating experience!

Persis A. on

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Friendly and professional team at this location. Always prefer this location for their great customer service.

Ken L. on

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Nicole R. on

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The General Manager was fantastic. She made sure I was well taken care of. She even went the extra mile as to contact me after hours before processing my final statement due to a little confusion. The entire experience was excellent.

Christopher O. on

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overall good experience

Richard G. on

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Reginaldo B. on

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Richard T. on

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Joyce F. on

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Great service-can’t think of anything to improve

Sol D. on

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George C. on

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More staff are critical times.

Lawrence S. on

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The store manager Cindy Hardin is great : she is responsive to the customer and bells them on their way/ especially important during a stressful time like a move

GABRIEL A. on

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I still have an ongoing claim with the center. About issuing unserviceable equipment to us.

Robert R. on

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Cindy was extremely helpful and professional. I admire her strong work ethic and willingness to help me with my moving situation. Thank you very much

Gerardo T. on

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terrance b. on

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Michael B. on

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Kitrich P. on

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sandra k. on

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overall, excellent experience

Darcy C. on

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I was told at check in that I was getting a $30 credit because the truck I was given only had 25 miles to go before it needed gas AND the A/C did not work. I was told when I returned I would get discount for that too- it then received my invoice via email with NEITHER credit. Very poor business

Julian Z. on

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This was a great experience. More light at night where I returned the truck would be nice

Rose K. on

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The only issue I had was closing the account. Advised to close several times because I never received confirmation but they "forgot". So got notices at my work after talking to 4 people about it!!

Michael M. on

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martel m. on

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The service was definitely impeccable, Cindy what's the most helpful considerate knowledgeable Associated for attendant that you may ever want to encounter, I recommend this location and Cindy to all

stephen k. on

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Thanks

candace m. on

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Awesome experience

Christine W. on

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Both times I was there, there was only one person working. She was professional and friendly but it makes the wait longer than it should be.

Carl G. on

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Fast, friendly service. Rented a storage unit in less than 20 minutes -- perfect match to our needs. Very competitive pricing too.

Tasha M. on

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New Owner/Manager Cindy (Hardin) is HORRIBLE. Her attitude sucks. As a combat veteran watching her treat the elderly like crap really upset me. She could take a customer service course or two!!!

natalie h. on

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Customer service experience is great

SUSAN L. on

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Thank you for such good service.

oscar w. on

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The corporate accounting was terrible. I moved from a large $600+ unit a month to a $194. per month billed for both months. Left before end of month still being billed. BIG CORPORATE PROBLEM.

ALI T. on

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Everything was good got help when I needed I just think the lady need to be able to handle pressure more when it’s busy but it’s not her fault she working alone.

Aaron S. on

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The new Management took care of me very well.

Monicca J. on

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Cindy Hardin is amazing !! Pleasant and knowledgeable. Cindy Hardin Uhual Storage Center Manager was considerate and kind. Patient and understanding. She is a great asset to the company! Thanks !!

cynthia g. on

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Very clean. Loved the 24 hour access.

Harry B. on

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Storage facility was secure but easy to access for putting items in and getting them out with elevators and carts.

oscar w. on

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My U-haul location is fantastic. VERY understanding and accommodating.

Terry D. on

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Great looking facility and staff

Henry H. on

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My experience with this location was perfect and I have no complaints. Staff went above and beyond to assist.

laneka e. on

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Great customer experience all the way!!! Friendly staff in both locations and extremely helpful. I will rent from Uhaul again very very soon.

Nancy O. on

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Everything went fine. A bit disappointing that no refund for a partial unused month was not issued when departing.

Azy K. on

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My entire process was frustrating in Georgia. They gave me the wrong Ubox, had to go back several times to get the right one, was charged several times & then got an email saying I hadn't returned it

LYNDA D. on

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Great job

Sheena T. on

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No changes needed

tom h. on

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I have 2 units rented here for a year and just renewed for another year. Top notch facility and friendly, helpful people.

Tom G. on

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We would definitely use this location again. Incredible customer service and facility!

Justin M. on

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The only thing I would complain about is whenever I first tried to reserve a free month of storage at your extra attic, the U-Haul customer rep reserved it and when I got there, they don’t do free

Nazaris C. on

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Had my stuff there for a year and everything was perfect. Never had a doubt about how safe it was and Staff was really nice!

andy A. on

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Awesome service! They made our move easy and were incredibly helpful.

Douglas C. on

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By far the best Storage and U-Haul center in Atlanta! The owners are client focused and always smiling!

ali r. on

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Mandatory comments are stupid

Keri P. on

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SHEENA T. on

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Wonderful customer service and super clean facility

MELISA M. on

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It was a pleasure working with Sheri and Mike for three years!

MELANIE M. on

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U-Haul should do pro-rated costs.

Landra P. on

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Office staff was always professional and helpful. There are several storage facilities in the area, but this is the only one I would consider. I have also recommended friends to this location.

sabra l. on

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Absolutely loved the staff and the attention they gave us to make experience smooth and easy.

antonia m. on

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Customer service was horrible. I went through too many issues with this location and would not recommed them to anyone. I would never use this location again. Horrible..horrible.

ROB L. on

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Sherry Nabors and her husband were super folks.

LISA W. on

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The owners are nice caring people, who try to help in any way possible. Very hard to reach the actual local office on the phone though..

randy m. on

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Very great and friendly service thank you.

Roy M. on

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Great place to do business...nice people, good facility, good selection of moving supplies. The trucks are very clean and in good condition.

brendon m. on

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Great storage facility and the owners were very nice! good prices and loved that the propery was gated with coded entry. Very secure!

lucas s. on

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The owners were great to work with. highly satisfied with their service and professionalism