I received great attention and the service provided was quite friendly and efficientMICHAEL M.
Customer Reviews for U-Haul Moving & Storage of Nesbit Ferry
Alpharetta, GA 30022
(3 1/2 miles East of GA 400 Next to Sherwin Williams Paint Store)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Matthew V.
Customer did not leave a comment.THANH T.
Have confirmed truck clean and ready and all purchased items available on date of pickup. A scheduler should not talk negatively about customers to store manager with customer present. Drop off location should be confirmed and scheduled in system if given to scheduler at pickup date.NATEKA B.
Really needs new management. The lady that runs the place seems â€œall over the placeâ€. If you point out an issue we wants to argue with you . The staff seems to treat customers better than the manager. Really missed the older couple that ran the place for years.Erica W.
Great staff. Very accommodating. Love the ease of drop offMICHAEL C.
Have 2 people at the front in the mornings ..weekendsWHAYNE U.
Customer service was horrible.CORY R.
Nice folks, easy to deal with, friendly, very helpful. Will do business with them again.chris m. | Overall Experience
Customer did not leave a comment.MARY H.
Each employee we dealt with, (3 in total), was professional, polite and extremely helpful. We would definitely rent from this location again.WILLIAM C.
Customer did not leave a comment.JONATHAN S.
Customer did not leave a comment.Granton K.
Viva does a great job! Thank you so much!ROBERT S.
Everything was fine.ROBERT M.
Customer did not leave a comment.BILLY D.
Customer did not leave a comment.STEVEN T.
I feel this review is a bit harsh, but I truly disliked the physical location of this place because there was just barely enough room to maneuver in the lot. Having to maneuver through the tight turns of a self storage facilityâ€”with customer cars parked all around and exit gates requiring tight turns was unsettling. Yet, the employees at this location were excellent to work with. I felt the employees worked diligently to set me up and make sure I had a good towing experience. The employees were friendly! Good job on that front. The location is just a little too tight for my liking.Christopher K.
Agent was very nice and professionalQUINCY M.
Customer did not leave a comment.james p. | Overall Experience
They are trying charge me for cleaning when it doesn't need jtFAIZAN M.
While returning the trailer after hours via the mobile app, every attempt to upload pictures of cleanliness of the trailer failed. We tried 20 times from 2 different phones. When we tried calling Uhaul support line it said the wait time was 36 minutes (and yes we did follow the directions on how to) We were tired after moving and travels all day, and couldn't simply return the trailer. It was very frustrating.Vyatcheslav B.
Customer did not leave a comment.KATRINA D.
Nothing everything was good.Marcine J.
Customer did not leave a comment.JAMIE C.
Customer did not leave a comment.Celeste S. | Overall Experience
The location has nowhere to park on their site. The reserve the spots for other trucks. If there is a space open, they are all 15 min parking and will most likely tow you for going over. I mean how are you not going to leave any customer parking for longer than 15 mins? I'm sure there is no such thing as a 15 min rental van. Also the older lady behind the counter seemed very put out to answer questions I had regarding parking. She made me feel like I was pest and couldn't be rid of me soon enough. Terrible customer service. I also somehow ended up with extra charges and can't get a reason from anyone as to why. This place is the worst U-Haul I've used. Good luck getting repeat customers.JARED H.
The van smelled of smoke and I found a marijuana pipe and drug paraphernalia sitting in the glove boxKyle S.
Understanding, relatable, upfront, and easy to work with - ALL of the attributes I want, in any service marketed to me, as well as to the general public. All of my questions were answered, and any concerns were alleviated. I highly recommend working with the folks at this location.kEVIN W. | First Impressions
Cindy and Richard were very helpful and professional during pick up and check on.Greg E.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.losia t. | Overall Experience
Everything was great. The woman who assisted me was ice and very professionalJalesa H.
Customer did not leave a comment.GARY P.
Location of the truck was listed wrong on the photograph in my check-in process through iPhone app. Please make sure it is correct always, so that customers don't find it difficult to locate the truck.Muchou M.
Customer did not leave a comment.warren h. | Overall Experience
Send my reservation info to me via email in advance.GUY W.
Great staff, always helpful and friendly.Jon M.
Excellent staff and service! Down to managementLISA B.
My issue was the amount of time it took to rent the equipment and the time it took to return the equipment. It was not quick. I prefer the option to drop off a trailer and check in on the Uhaul app. You can't do this here, because they keep the trailers behind a locked gate. I had to wait 20 minutes to be helped just so someone could buzz me into the gate so I could drop the trailer off. It also took about 30 minutes to rent the trailer. There was only one staff member who was helping other customers and it took way to long for me to get buzzed in.SHAWN W.
Everything was smooth.. first time at Uhaul and it was super easy thought it would be like renting a car but not at all thanks for no headaches I'll be back.ERIC B.
Customer did not leave a comment.REGINALD W.
Customer did not leave a comment.Vahab R.
Customer did not leave a comment.quenette s. | Overall Experience
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.KAYLA D. | First Impressions
Gas tank was on a quarter. Cost over $100 to fill up for our trip, and we never received the $50 credit that was promised for traveing 45 minutes out of our way to pick up.Armand B.
Mr. and Mrs. Hardin were a blessing during a difficult time. Thank you immenselyðŸ˜Š. Hillman Family AtlantaShoshanah H.
They charge me extra money for insurance coverage and gas mileage,AHMAD C.
Customer did not leave a comment.Selina H.
Customer did not leave a comment.Deanna W. | First Impressions
Customer did not leave a comment.JUSTIN L.
Good jobYURI B.
Customer did not leave a comment.Aquil B.
Customer did not leave a comment.JULIO CESAR U. | Overall Experience
Customer did not leave a comment.TRINA M.
Customer did not leave a comment.JESUS C.
Cindy was awesome and so was the gentleman who worked there! By far the best customer service I've had in a while!Willie B.
After multiple attempts to contact via phone and email, an incorrect charge for a second day of rental has not been resolved and I have disputed the charge with my credit card company.DAVID E.
too expensive for a short ride.Vang N.
Customer did not leave a comment.MITCHELL S.
Super professional and patient able plus in today's timeAries S.
Minimal staffDOUGLAS T.
Customer did not leave a comment.PATRICIA B. | First Impressions
Customer did not leave a comment.Arezoo A.
Customer did not leave a comment.WESTON L.
Great location, great staffJON M. | First Impressions
Customer did not leave a comment.PEDRO M.
The booking process was easy . This location closes at 7pm on the day that I booked. I returned back around 6:30 pm and the door was already locked and I was not sure what to do. I took a picture of the time that I returned the vehicle and parked it in the same spot I took it from. In about 15/20 mins , the same guy who originally helped me came to the door and I handed him the keys. The truck that I had was not checked and I received a completed notification email 2 days later along with a $160 charge for â€œdamage to the truckâ€. I went back to this location the morning after to clarify this issue, the manager on duty, Cindy, was extremely rude and started speakinn loudly and threatened to contact the police. I stood in the store and allowed her to finish her rant and continue to assist me. She was looking for â€œphotosâ€ of the damages that I had done to the truck but couldn't find them to show me, but proceeded to show me the damage the previous person did to the truck. She then told me that the charge was promissory and can easily be removed. Then she proceeds to tell me that the guy who originally assisted me would arrive at work around 11 AM and the truck I rented would returned at 3 PM so I could see the damages for myself. I get back to the store a little before 3 PM and the manager had left. Leaving 3 males in the store , one of them originally helped me out. He proceeded to show me a picture of â€œthe damage I didâ€ but it was the same exact photo/photos the manager initially showed me before she left, but as I mentioned before, she told me those damages were from the person who rented before me. After she agrees to remove the charge from my card for the mixup, a week and a half later , I see that my card has been charged again for the same thing. I have been trying to find a solution to this problem for the last couple of days , my emails are not being responded to and no one is answering the phone. I have been calling at different times throughout each day. OVERALL, I DO NOT RECOMMEND THIS LOCATION TO ANYONE. THIS HAS BEEN THE MOST STRESSFUL RENTAL AND EACH EMPLOYEE , INCLUDING THE MANAGER, DID NOT SEEM TO CARE THAT HOW I WAS BEING TREATED VERY UNPROFESSIONAL. 0 starts out of 5.Monecia K.
Thanks Troy.MARK A.
Customer did not leave a comment.Karl S.
Customer did not leave a comment.JOHN A.
Great place to store your belongings. And great location.SASHA A. | Overall Experience
Customer did not leave a comment.ELIZABETH S.
I would love to see a full tank of gas.GARY K.
More workers for checking in. I was standing in line for 40 minutes to pick up my trailer.Adam B.
Ty was very good at his job!SERGIO M.
There was only one representative. Wait time was long.Eric W.
Customer did not leave a comment.Bruce S.
Super quick and easy, love the online check inBradley L.
Your guys were very friendly and helpful.BRANDY F.
Customer did not leave a comment.Gary F.
WORST experience ever!!!! Got EVERYTHING about my move wrong- wrong pickup time, didn't have the size truck I had specifically reserved and had a confirmation for, didn't have my destination correct. Got it wrong across the board. Loved how I was on hold with â€œcustomer service â€œ for 35 minutes and when someone finally took my call their answer was â€œ can't help youâ€ Maybe some Uhaul locations are better but this one is one you want to avoid.Teresa T.
The guys were great, friendly and helpful. Great value for the money!Christopher G.
Customer did not leave a comment.VOLARE S.
Customer did not leave a comment.CHRISTOPHER P.
The storage was supposed to be a controlled climate but the degree in there because of the AC not working was 115-120 I had to move all of my stuff in the heat. What should it taking me about an hour and a half took me 3 1/2 hours to do. And my tv is not working now I hope it had nothing to do with the climate being to hot. And when I first moved in it took me 2 and a half 3 hours to get me into my Storage which result in me having to break those stores she’s up until two I did request for a manager and I was told within 2 to 3 days I will receive a call and I’ve never received the call and it has been a month.Aleisha s. | Overall Experience
The cargo van was NOT maintained correctly. There were three issues : 1- TPMS was on all the time indicating a flat tire, 2 - Right turn signal was not functioning causing potential accident, 3 - The change oil indicator kept coming on. Overall the cargo van was not in a suitable condition to be rented out to customer!! I am requesting a full refund. ThanksHOSSEIN M.
Cindy and Greg where awesome and professional. I had a pleasant experience and I appreciate themvolare s. | Overall Experience
Need to update phone options for callers. Otherwise, will return for additional moving needs. Thanks!DAVID G.
The online reservation and pick up location are excellent. I have a very positive feedback with my experience.Juan C.
Allow mobile pick ups. Long lines and slow service when you are trying to get your truck and get on the road.Thomas H.
Excellent customer service. Cindy went above and beyond in helping me secure a cargo van.KATHLEEN M.
Customer did not leave a comment.Chad T.
Everything went smoothly and quickly!Patrick P.
Cindy was tha absolute greatest!!!! If you have the ability to give her a bonus or a raise, this woman deserves it! She was super helpful and handling ever persons problem at the store when other employees didn't seem as competent. I will be back specifically because of Cindy.Brian D.
Customer did not leave a comment.KAVELLE L.
Customer did not leave a comment.James C.
Staff extremely professional and willing to go the extra mile to make sure our storage needs were met. Would definitely recommend and use this branch for my uhaul and storage needsARTHUR C. | Overall Experience
The system when down in store during my check in process. Completely pushed my move back an hour. I hired movers through uhuals move help option and I spent extra money for the time the movers sat at my apartment not able to move my things due to the system glitch.MICHELLE C.
Vehicle had a lot of wind noise in the front.JAMES F.
Excellent service by the young man thereJEAN A.
The service was good, but the customer rep keep changing the final price on the receipt. It should be one price plus taxes only. This can be very bad for business. Other than that issue your product is good and always in need.SHERWIN C.
The real question you should be asking is what I recommend U-Haul. I don't think I would. I make a reservation and use a credit card to reserve equipment. I had to drive 30 minutes additional to get the truck, 30 minutes another direction to get the auto transport. Very frustrating to do in Atlanta traffic at 5 o'clock on a Friday.JEFFREY V.
Horrible experience. Rented an uhaul and picked up via mobile check-in, it was suppose to include a dolly because I was picking up a washer and dryer. Once I got to location to pick up appliances realized the dolly wasn't in the back of truck. Reached out to customer service an had a horrible rep by the name of Sylvia. Who clearly had an attitude once she picked up the call. I should be the one upset... because I was inconvienced not her... also still haven't got refunded properly.Keyvon T.
Customer did not leave a comment.ROXANN F.
Customer did not leave a comment.SCOTT H.
Seniors find it easy to tend towards skepticism when it comes to online reservations. However, in this case the online reservation and return were flawless. Good job!David M.
Every time I visit this location, the guys take GREAT care of me. Love them! I'm always in and out. Thank you all!TARA H.
Customer did not leave a comment.Antwane M.
Customer did not leave a comment.Delmar C.
Customer did not leave a comment.CLARK T.
Customer did not leave a comment.Sage M.
Truck old and poor maintainedRicardo E.
When I first came in I was frustrated Manager gone and the gentlemen in the front had no idea what they were doing, once the manager came back it was smooth sailing. She told me I even got a month free and didn’t have to pay until June this was in April. Unfortunately when May came I was sent a letter MY ACCOUNT WAS OVER DUE. Checking my account I only got April free so I paid my 107 dollars with late fees and moved out June 5. The gentleman helping did one heck of a job and was waited patiently so that I may return my truck on time. I wish I knew his name and his brother but I don’t recall. I know he rented me my truck, ran to check out my storage so that we could get on our way, plus stayed late at work all on Saturday June 5th 2021. Thanks AGAIN!!!Candace M. | Overall Experience
.Crystal S. | First Impressions
The team at the Nesbit Ferry facility was great and always very helpful.Gary B. | Overall Experience
Customer did not leave a comment.latania h. | Overall Experience
Customer did not leave a comment.aretha s. | Overall Experience
This location has gone over and beyond to make my storing experience amazing. I recommend this location hands down!!!! They are friendly, and work so hard just to make things easier for their customerMary M. | Online Move In
I’m still waiting on my refundsimone m. | Overall Experience
Cindy was great, at first it was some issues but Cindy saved the day👏🏾👏🏾 Very professional and friendly. Property was clean and neat. Storage area space was clean.volare s. | First Impressions
Greg has excellent customer service skills!Geana C. | Online Move In
Have no been able to get in touch with the property for days. Once I made contact I was given an assurance the unit would be moved out and closed. That still hasn't happened now I have to spend more hours trying to get this resolved. The lack of communication made me move into another storage and yet I've still had to spend all this time to get this unit discontinued.Sherika J. | Online Move In
It took two hours to rent an storage unit.Andres U. | First Impressions
Customer did not leave a comment.Gregory K. | Overall Experience
Customer did not leave a comment.Robert C. | Overall Experience
Customer did not leave a comment.Naassom R. | Overall Experience
Customer did not leave a comment.kieth j. | First Impressions
Very accommodating!curt h. | First Impressions
Understaffed for amount of customers needing help. Very nice staff that was there.Luis B. | First Impressions
The staff were so kind and accommodating after a very long and tiresome trip. I can’t praise them enough about how they treated me when I got there. I don’t give feedback often, but they deserve to be recognized for their exceptional service.Stacey M. | First Impressions
Move-in was easy and quick. Staff was friendly and willing to help. Had a problem with the truck that I got from another U-Haul location. They understood and helped me the best they could.Naassom R. | First Impressions
Great place helpful people !James L. | First Impressions
Very helpful... Only problem is the gate key pad is jam ,the need to replace for a new one I gone to request a personal key to open Thanks 😊Onelia S. | First Impressions
Fast, friendly service. Rented a storage unit in less than 20 minutes -- perfect match to our needs. Very competitive pricing too.Carl G. | First Impressions
Great looking facility and staffTerry D. | First Impressions
Great customer experience all the way!!! Friendly staff in both locations and extremely helpful. I will rent from Uhaul again very very soon.laneka e. | First Impressions