Customer Reviews for U-Haul Moving & Storage of New Bern

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Bern

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Frank E. on

Rating:

Customer did not leave a comment.

Troy W. on

Rating:

Customer did not leave a comment.

John F. on

Rating:

Customer did not leave a comment.

Robert W. on

Rating:

Thank you very much.

Alice M. on

Rating:

Customer did not leave a comment.

Jeromy M. on

Rating:

Service was great but the truck drove like scrap. It shook and vibrated terribly. I think it desperately needed service done to it. I've used other Uhaul trucks that drove way smoother than that one. But, it was a Ford.

Timothy M. on

Rating:

Customer did not leave a comment.

Bonnie A. on

Rating:

Friendly and helpful service. Convenient location.

Laurance R. on

Rating:

Customer did not leave a comment.

Riley D. on

Rating:

Customer did not leave a comment.

Jim R. on

Rating:

Customer did not leave a comment.

Melvin D. on

Rating:

Be more clear where to park the rental during after hours.u was told to park in front but would have blocked in other cars.

Missie R. on

Rating:

Great customer service very satisfied.

Joseph B. on

Rating:

The improvements are already started. The lot is being paved.

Michael D. on

Rating:

Customer did not leave a comment.

James T. on

Rating:

Customer did not leave a comment.

James F. on

Rating:

All was good. Nice sales agent.

Calvin M. on

Rating:

I my opinion, you guys are doing it right. Keep doing the great job you're doing, you guys are flawless. Love renting from this location. Thanks for your help, everytime. Calvin M.

Michael F. on

Rating:

Service was outstanding and the people running the store were very nice and helpful. I was in & out in no time..

John B. on

Rating:

Great team there. I am looking forward to moving my storage there when your new facility is complete

Imelda R. on

Rating:

Everything is good for me fast service and explain the contract for you to understand it

Irving S. on

Rating:

Customer did not leave a comment.

Steven M. on

Rating:

Customer did not leave a comment.

Joyce S. on

Rating:

Customer did not leave a comment.

Thomas M. on

Rating:

Customer did not leave a comment.

Tom L. on

Rating:

Customer did not leave a comment.

Richard V. on

Rating:

Very satisfied

Paul S. on

Rating:

Customer did not leave a comment.

Jimsey C. on

Rating:

Customer did not leave a comment.

Doug W. on

Rating:

Customer did not leave a comment.

Corey J. on

Rating:

Customer did not leave a comment.

Joseph E. on

Rating:

Customer did not leave a comment.

Randall S. on

Rating:

Faster check-in and check-out would be nice.

Joseph H. on

Rating:

Customer did not leave a comment.

Daniel K. on

Rating:

Nothing. Great friendly service. Very suitable trailer for my needs.

Stephen R. on

Rating:

Customer did not leave a comment.

Jerry R. on

Rating:

Customer did not leave a comment.

Donald O. on

Rating:

Customer did not leave a comment.

Tatiana B. on

Rating:

I used the mobile app. Which was extremely convenient for due to the fact that the location I used would be closed by the time I needed the truck. I had a little trouble. But nothing that would stop me from using U-Haul services again. Thumbs up U-Haul

David E. on

Rating:

Customer did not leave a comment.

Jerry M. on

Rating:

Customer did not leave a comment.

Wilburn H. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Customer did not leave a comment.

Angel K. on

Rating:

Be honest about your price. It says rent the uhaul for 19.95 then you actually come in or call and it’s this amount per mile . Then insurance and then the gas . Went in supposedly paying 80.00 but ended up spending 132.00 like be up front about your price for real . Easy rental but costly .

David H. on

Rating:

Customer did not leave a comment.

Carlos R. on

Rating:

The three guys who work at this location exceeded my expectations. One of the men started the truck for me. The men explained the contract thoroughly and are resourceful. I would use this location again and recommend it to anyone in New Bern.

Jacques H. on

Rating:

Customer did not leave a comment.

Juliet M. on

Rating:

Customer did not leave a comment.

Brian P. on

Rating:

The bill is a little bit confusing. Maybe break it down into what all is being paid for instead of making it look like there are two rental fees.

Ronald C. on

Rating:

I think your prices are very high. You advertise for a small box truck for $19.95 but with .59 cents a mile and insurance, plus gas, for a 50 mile trip, it costs us $85.00. Where is the $19.95? Won't do it again.

Latoya J. on

Rating:

The guys at this location made everything so easy. Thank you so very much! Really appreciated all of the help and advice

Kevin S. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Great service ??

Daniel G. on

Rating:

Customer did not leave a comment.

Calvin M. on

Rating:

I didn't realize you have a new return format. The fellow there was nice and friendly and waived the penalty for my mistake. You guys are doing great.

David R. on

Rating:

Very courteous and helpful.

Bennett H. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Customer did not leave a comment.

Laura N. on

Rating:

Excellent experience! Used this location 2 times and excellent service!

Thomas R. on

Rating:

Customer did not leave a comment.

Glendon S. on

Rating:

The two guys that took care of me were awesome.

Kimberley B. on

Rating:

Customer did not leave a comment.

Alice K. on

Rating:

Hassle free service, friendly staff & good prices. This location rocks!

Mary N. on

Rating:

My rental experience went without a hitch, and the U-Haul van worked perfectly for my needs. I do have two suggestions for possible improvements: 1) have a few chairs inside if the customer has to wait to be picked up after returning the rental vehicle, and 2) consider adding a more secure parking area (fenced) for those customers that are leaving their personal vehicle for a few days or over a weekend.

Michael G. on

Rating:

Customer did not leave a comment.

Aaron R. on

Rating:

Nothing, superb friendly service.

Kathyrn R. on

Rating:

Customer did not leave a comment.

Angela L. on

Rating:

Customer did not leave a comment.

Daimon K. on

Rating:

Nothing. Just continue to provide good, clean equipment at a good price.

Kenneth W. on

Rating:

Customer did not leave a comment.

EDWARD H. on

Rating:

Customer did not leave a comment.

Suzanne D. on

Rating:

Good customer service and pleasant experience. Will use this location again.

Dupree S. on

Rating:

Customer did not leave a comment.

David D. on

Rating:

I had no problems with the rented truck expleting the key to start the truck once I firgured that out no problems at all.

Laurel R. on

Rating:

Customer did not leave a comment.

Patricia F. on

Rating:

Customer did not leave a comment.

Dean H. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Customer did not leave a comment.

THEA S. on

Rating:

Extremely patient, helpful, and friendly service

Jerry H. on

Rating:

We had good experience.

Ramon V. on

Rating:

Customer did not leave a comment.

richard H. on

Rating:

This was a perfect move. The friendly guys at U-Haul MLK were just great. Fast, easy drop off and paper work was ready. I was in and out in 5 minutes. Thanks U-Haul.

Marvin J. on

Rating:

The staff was very professional and friendly

Edward M. on

Rating:

Fast, friendly, and close by.

Daniel R. on

Rating:

Smooth in all aspects. Thank you.

david C. on

Rating:

Great stuff, very helpful

Kelvin S. on

Rating:

Customer did not leave a comment.

Rendell H. on

Rating:

Very friendly service.

Thomas H. on

Rating:

Customer did not leave a comment.

Norris F. on

Rating:

These guys are great

Joe J. on

Rating:

No changes necessary.

Jon E. on

Rating:

Customer did not leave a comment.

Bonnie A. on

Rating:

Exemplary service. Couldn't ask for a better experience.

Thomas W. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

These guys were great and bent over backwards to accommodate me.

Colette E. on

Rating:

Excellent Service, very professional staff!!

Deidre M. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

I was very disappointed with my rental this time. First, the website did not show this location. Second, i came in at 130 to make the reservstion at 430 . I spoke to Franny, gave her my cc for thr payment yet somehow that info did not dhow up when my Dad arrived. Will rethink renting from here, plus this rental was 29 per day instead of 19 asmy previous rental was

Alan S. on

Rating:

The service was very courteous and professional. The truck itself was new and in excellent condition. Nothing needs improvement. Thanks!

Edward M. on

Rating:

Customer did not leave a comment.