Customer Reviews for U-Haul Moving & Storage of New Bern

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Bern

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Fredrick S. | Overall Experience |
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Customer did not leave a comment.

Brenda F.
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It was a bit out of our way but this location was the only place I could drop off the truck after 6pm. Would love to see more locations that have the key drop off.

Earl S.
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Customer did not leave a comment.

mark N.
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Customer did not leave a comment.

CARLVERNON J.
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Friendly and efficient; can't think how it could be improved.

Michael B.
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Customer did not leave a comment.

Wendy T.
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Roy K.
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Jeffrey D.
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Excellent product and service, at a competitive price. Would use this provider again.

STEWART R.
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Customer did not leave a comment.

DESTRY W.
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Great service and equipment options, as always!

CHRISTOPHER W.
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Customer did not leave a comment.

Dominique P.
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Make sure your franchises are in sync. Make sure all protocols are being followed so that there are no extra charges for errors placed on the customer. They need to be more knowledgeable people saying it don't know about your own stores is a big issue there needs to be better communication or emails sent out. I was charge an invalid charge and after about an HR it got handled but wasn't very professional.

WILLIAM T.
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My name is barbara heller. William drove fior me. So happy with yall. I'm telling everyone. The easiest time I have ever moved. Effevient, courteous, and over all the best. Love ramp. Truck and price was perfect. Thank you. Barbara heller

ALAN S.
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Excellent service, professional staff, great equipment!

CHRISTOPHER W.
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Customer did not leave a comment.

Nancy S.
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Customer did not leave a comment.

Henry W.
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Have more than one employee on the job to assist with pickups and drop-offs. If you're using the app to schedule your pickup, you shouldn't have to go inside to find an employee to help.

ROBERT R.
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Customer did not leave a comment.

Daniel R.
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Mike R.
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Susan M.
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The equipment had been broken by a previous renter. However, it did not effect our rental.

DORIS N.
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n/a

PATRICK THOMAS R.
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Very helpful and fast,

MICHAEL G.
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glad to have uhaul in our town

LISTON B.
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Good convenient location.

MARK F.
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omly complaint is mask were not mandatory

DANNY DWAYNE B.
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Nothing

edmund L.
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The staff was extremely friendly and professional.

CHAD B.
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Always excellent service at this location!

Rufus E.
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Service technician was very helpful getting the straps on the car carrier untangled

LYDIARAY L.
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They were very friendly and helpful. They have a very nice store.

Robert B.
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Everything was fantastic. The staff made it a very pleasant experience

George M.
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Keep up the great work

George H.
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Customer did not leave a comment.

Donald E.
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Customer did not leave a comment.

Kimsey W.
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Customer did not leave a comment.

Daniel R.
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Not much

Onaje R.
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You guys charge way way way way way way too much for mileage and STILL expect gas to be refilled. Competition is coming.

BENJAMIN M.
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First of all, the truck ran fine and was clean enough; however, I was disappointed that there were no pallets in the truck. When you are doing an across town move, some things like TV's and furniture are are not boxed or secured like an across country move. I have never rented a truck where the pallets were not included and I was not made aware that the rental of this truck did not include them. Also, there was a sign inside the truck that stated that if the truck was cleaned out and swept, a $25.00 credit would be given to the renter. Unfortunately, that didn't happen either. If ever I need a rental truck again, I will need to read the tiny print at the bottom of the contract to see exactly what is included and what I'm paying for. You really need to remove the sign inside the truck stating you would give a $25 credit for sweeping the truck, I actually swept it twice, so it would be ready for your next customer.

GENE P.
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Customer did not leave a comment.

erin S.
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Excellent staff! Excellent service!

Erin S.
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Customer did not leave a comment.

Jane M.
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Wear masks without being asked.

RALPHROYDEN L.
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Super easy drop off. Extremely friendly attendant.

Daniel P.
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Customer did not leave a comment.

keith C.
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Customer did not leave a comment.

Mark P.
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Read above, excellent service and friendly. Nice new store!

Robert B.
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Customer did not leave a comment.

Christopher F.
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Customer did not leave a comment.

Mathis B.
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IT system may need some work though. I thought I had checked out a truck for a one way but somehow it got mixed up with a round trip truck. While the one way truck was fine there was some slight damage to it before I received it.

Destry W.
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Excellent service everytime!

STEPHEN P.
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all good nothing to improve upon

STEVEN L.
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Customer did not leave a comment.

Roy S.
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Jamie B.
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Mary H.
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Customer did not leave a comment.

JERMAINE B.
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Customer did not leave a comment.

EDWARD M.
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Rental was easy and pleasant. Staff was terrific.

Meri B.
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Customer did not leave a comment.

COLETTE C.
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Customer did not leave a comment.

EDWARD K.
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Everything was fine, no problems at all.

Johnny S.
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Customer did not leave a comment.

JASON S.
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Nothing. Great place to do business with.

Michael F.
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The staff was incredible, they were respectful and polite and very accommodating, I will definitely recommend this place to my friends and family

kristina w. | First Impressions |
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This is a new location and seems to be well maintained hopefully the manager who is also friendly keeps up the good work

LILLIE D.
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Just keep doing what you doing. Everything was fine.

WILLIAM R.
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I was charged for an extra 18 miles @ vehicle turn in that I did not accurately “guesstimate” at the time of vehicle pick up. I did not receive credit for an extra 1/4 gallon of fuel I returned the van with. Small nitpicking items, but I regret that Uhaul chooses to deal in such things.

William L.
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Customer did not leave a comment.

STEVEN M.
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Customer did not leave a comment.

Sherry W. | First Impressions |
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Rick was very nice and helpful!

Donald S.
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very busy location and drop off went fast and smooth. Manager was very helpful and friendly.

Shaquille W.
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Brandy was very sympathetic to our rental experience and due to U-Haul systems being down, she also looked under the hood and stated the fluids were very low in the vehicle. She ensured she took my concern and stated she would submit to the GM. Just hoping this issue was corrected before renting to another customer.

BRENTON RONALD M.
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Customer did not leave a comment.

Patricia E.
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Customer did not leave a comment.

Nina M. | First Impressions |
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Very helpful staff. Offered suggestions on supplies needed for packing. Very friendly welcoming atmosphere.

Kevin A.
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Customer did not leave a comment.

JAMES I.
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Was sent to 3 different locations before I could pick up the trailer I had reserved a week in advance. Once at 3rd location, I found a 3 1/4" nail stuck through the side of the tire on the trailer initially given to me. All employees were courteous and helpful.

Jacob M.
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Customer did not leave a comment.

Edward G.
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Customer did not leave a comment.

William P.
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Easy to drop off using the App

Corey B.
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Customer did not leave a comment.

DONALD B.
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They were great.

Richard R.
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Great service!

JOE T.
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Customer did not leave a comment.

Rory K.
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Customer did not leave a comment.

DAVID P.
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Customer did not leave a comment.

PAUL S.
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Customer did not leave a comment.

John J.
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Customer service is the best, very accommodating

kathryn Anne G.
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Customer did not leave a comment.

Sharon D.
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Nice paved lot. Easy drop off instructions. Can't rate the cleanlinest of the facility or the helpfulness of the personnel because all done by AP. Did not go inside a facility or see a human. Personally, I prefer human assistance. .

PAISLEY W.
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Everyone was helpful, courteous, and awesome!

BRENTONRONALD M.
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Customer did not leave a comment.

ALICE T.
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Customer did not leave a comment.

DENISE R.
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Customer did not leave a comment.

MICHAEL S.
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Visited this location multiple times in the last few weeks and the service and support were great. My only concern is that the staff never wears a mask even though their is a state requirement to do so. I can understand not wearing a mask when no one is there, but why not put one on when a customer enters? Do that and I would rate the place excellent for sure.

Frank A.
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Customer did not leave a comment.

Matthew R.
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Customer did not leave a comment.

Ellen W.
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Very distressing to me to walk into a facility where the employees - none of them - wore masks. During this difficult and dangerous time, I'd like to feel U-Haul is as concerned about my safety as I was about theirs. I am a public health professional. Recent medical research has found the virus traveling as far as 27 feet and being airborne in small droplets for up to 16 hours. I would like to live through this. Thank you.

DAVID A. | Overall Experience |
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Customer did not leave a comment.

John J.
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Long wait for help even though I did all the check in and pre paid, I still had to go inside and wait 25 minutes to get the keys

RALPH D.
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Very oositive,New Bern NC store was very helpfull.Youngstown Ohio store was quick and very courteous.

William B.
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Customer did not leave a comment.

ALAN S.
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Excellent service, in spite of being very understaffed the day I picked up the rental truck.

PAUL S.
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All is good as is.

Luke K. | Overall Experience |
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The staff was extremely helpful but my storage unit was compromised by a hole in the roof. I lost a lot of my personal effects some items are irreplaceable.

John M. | First Impressions |
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Uhaul headquarters had a reservation number for me at checkin, but there was no reservations at the local unit. The service person was very helpful in getting us a storage unit.

Joel M. | Overall Experience |
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Customer did not leave a comment.

William H. | Overall Experience |
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Great people Had everything I needed Wonderful experience

Cassandra S. | First Impressions |
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Customer did not leave a comment.

William H. | First Impressions |
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Customer did not leave a comment.

No reviews have been submitted for this location.

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