Customer Reviews for U-Haul Moving & Storage of New Bern

847 reviews

4122 Dr Martin Luther King Jr Blvd   New Bern, NC 28562

(252) 649-2975

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(252) 649-2975

4122 Dr Martin Luther King Jr Blvd
New Bern, NC 28562

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing the service was above par, very professional.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

Doug W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

very professional

James E. 
Rating:
5.0

The gentlemen who work at this branch could not have done any more to help our move than they did. They both deserve raises based on the way they remained flexible and so very helpful on our move.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Highly recommend this place for customer.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS CARROLL J. 
Rating:
5.0

They went above and beyond to resolve drop off issue The main # had me on hold for thirty minutes The agent in New Bern worked to resolve the issue and find a drop off location after assigned drop off location refused to accept the trailer!!

GARY H. 
Rating:
5.0

It would be nice if you had some larger storage

richard m.  |  Overall Experience 
Rating:
5.0

Most professional uhaul affiliate in the area!

MICHAEL P. 
Rating:
5.0

This location is great. All employees were professional and courteous.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

AIMEE R. 
Rating:
5.0

Had to go inside to get someone for return, but we're nice and friendly

Michael N. 
Rating:
5.0

The owners and staff are fantastic

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Love them very helpful

LEO C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Both individuals that helped me were awesome and really helpful. Will definitely recommend this location.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Mike was so helpful, not only to me but the group in front of me renting a truck. Very professional, polite, and helpful.

Nina M.  |  Overall Experience 
Rating:
5.0

Super easy to rent! Thank you

AMBER R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN F. 
Rating:
5.0

Everyone was very helpful, but Mike was exceptionally knowledgeable and professional.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
1.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP I. 
Rating:
5.0

Friendly and easy check in.

ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

Meredith N.  |  First Impressions 
Rating:
5.0

Super easy to complete my pickup and return.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

The rental was grate but the on line was poor , was charged 199.00 for on line moving junk that I did not order can not get in touch with the moving supply store it's just a hassle

JOSEPH F. 
Rating:
5.0

Brandy the Customer Service Rep. knowledgeable, and very nice to deal with.

Ray P.  |  First Impressions 
Rating:
5.0

very nice experience

KEITH F. 
Rating:
5.0

Customer did not leave a comment.

john k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAMETRICEDESHAWN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAIONNA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Mike was outstanding. He made everything nice and easy. I'll be going back if I need to rent

JEFFREY B. 
Rating:
5.0

Greg and his employees are friendly and very efficient. They get you in and out very quickly.Just an overall great experience and the equipment is in excellent condition. I have rented alt of equipment throughout my life but by far this operation is the BEST!

JAMES T. 
Rating:
5.0

Me. Gregory Passot in New Bern went to exceptional lengths to help me when 5 different uhaul dealers refused to let me drop off my trailer in Haywood County NC, after noone answered the drop-off contact number on my contract, and after the Uhaul customer service line took 60 minutes to call me back and then disconnected me at exactly the moment the rep was coming on line. I wasted half a day trying to drop off a trailer and if Gregory Passot hadn't worked the phones for a couple hours to find a solution, it would have been longer. Shame on you Uhaul for a dysfunctional turn-in process. Thank you Greg, for your hard work to help a customer even though the problem was not your responsibility.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP I. 
Rating:
5.0

Customer did not leave a comment.

Pete P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pete P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
1.0

I was informed that the fuel tank had been filled to 15/16th capacity, and that I should maintain that level when I had completed my usage of the truck. Unfortunately, I failed to realize until 10 miles into my trip the fuel gauge was only filled to 1/2 capacity. I immediately tried to reach someone at U-Haul but it was already after hours, so I continued on with my journey. When I finished within my prescribed mileage, I conscientiously filled the fuel tank to full capacity. However, I am disappointed with the service at U-Haul. For my part, I should have been more vigilant, but in truth I relied to my detriment on the company attendant to inform me of the fuel amount accurately and truthfully.

JEFFREY B. 
Rating:
5.0

The staff was very friendly and professional. Answered all my questions and was very easy to return the truck I rented.

TERRY V. 
Rating:
5.0

great job keep up the good work

ROBERT W. 
Rating:
5.0

The young lady helping us was friendly and got us in and out quickly. The truck we rented worked great and was well maintained. The return process was super easy too.

OLIVIA H. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
3.0

My uhaul truck broke down two hours from my end of trip location, took over 7 hours to get a tow truck that was willing to tow the vehicle. Uhaul road side assistance was a joke. The technician who came to repair the truck was unable to do a thing. Uhaul needs roadside technicians that are actually going to come out and repair your vehicle, with common parts on hand, (brake lines, brake fittings, gas lines, etc) the repair truck had hardly any tools on hand and was pretty much capable of only changing tires.

Mitchel C. 
Rating:
5.0

Very efficient at this location. Employee was very pleasant and drop off was simple. Location is great and being open on Sunday is a HUGE plus!

PAUL P. 
Rating:
5.0

Outstanding customer service and nice equipment! Greg was great and good to work with.

JAMES T. 
Rating:
5.0

Always very friendly customer service. Noticeably better at this location than otherUhauls I've visited (I'm from Maine). We never gripe about having to rent a truck to bring home large items because we know the service here is always good.

Heather N. 
Rating:
5.0

Truck was super clean. Office staff super helpful. Definitely would rent from there again.

KARRIE H. 
Rating:
5.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Stuart W. 
Rating:
5.0

Customer did not leave a comment.

Kai K. 
Rating:
5.0

Customer did not leave a comment.

richard m.  |  First Impressions 
Rating:
5.0

All Good

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R.  |  Overall Experience 
Rating:
5.0

Very professionally managed and a clean and convenient storage units.

CHARLESTHOMAS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIAELLYN DEAN H. 
Rating:
4.0

When we cleaned out the truck prior to turning it in we found a container labeled by a commercial marijuana dispensary in Las Vegas under the drivers' seat. It contained a residual quantity of weed - illegal in almost every state we traveled through on the way from NC to PA. If I'd been stopped by police there would have been a lot of explaining to do. Please do a better job of cleaning vehicles out (including checking under seats) before renting them to the next customer.

BRAD G. 
Rating:
5.0

Customer did not leave a comment.

AMR M. 
Rating:
5.0

Greg went above and beyond in trying to help us with our dissatisfaction. He was very professional, courteous, polite, helpful, and understanding. Maybe you should use Greg to train the Phila employees.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Nothing.

RICKY G. 
Rating:
4.0

The truck was in good condition but a lock was not provided, I though it should have had a lock.

ARTHUR S. 
Rating:
5.0

Brandy was incredibly helpful!

CAROL S. 
Rating:
5.0

Fast and easy.

lisa H. 
Rating:
5.0

Greg is an exceptional manager

CHARLES B. 
Rating:
4.0

Staff were friendly and answered our questions with professionalism. Very clearly marked drop off location.

DAMIAN F. 
Rating:
5.0

I

Edgar R.  |  First Impressions 
Rating:
5.0

easy process

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

ELEANOR M. 
Rating:
5.0

Just continue your practices that you are already doing. And your service will continue to be excellent. Thanks so much

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

BIANCA M. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

ELVIE S. 
Rating:
5.0

Customer did not leave a comment.

CAROL F. 
Rating:
4.0

I was charged 10.65 fuel charges- I put gas in it before I returned it as close to the mark as I could get!!

JIMSEY S. 
Rating:
5.0

No comment.

THOMAS S. 
Rating:
5.0

These folks are working hard to be the best!

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Nothing. It was great. Staff was courteous, friendly and made the transaction smooth

Chastity N. 
Rating:
5.0

Customer did not leave a comment.

Pete P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE L. 
Rating:
5.0

The employee was also helpful. She was efficient and nice. She processed my final bill quickly.

Meghan D. 
Rating:
5.0

Customer did not leave a comment.

CANDACE M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO R. 
Rating:
5.0

Everything was great! Can't think of anything you could do better.

TIMMERY B. 
Rating:
5.0

Customer did not leave a comment.

James Arthur L. 
Rating:
5.0

No improvement needed. Great equipment, great customer service!!!!!

DEVON L. 
Rating:
5.0

Sunday 7/11-the man working at 9am gives the best customer service. We've rented from this location before and he is consistently friendly and efficient. Best Uhaul location I've ever used.

CAMERON N. 
Rating:
4.0

Customer did not leave a comment.

KIERRA D.  |  First Impressions 
Rating:
5.0

When I returned the Uhaul to the New Bern location I was told I would not return a reimbursement for the days not used.

BRYAN MARK G. 
Rating:
5.0

Staff is friendly and called me as soon as storage was available.

Deb P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEE T. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Mike did a great job. Very helpful, friendly and knowledgeable. Facility was clean and access very easy.

CHARLESTHOMAS C.  |  First Impressions 
Rating:
5.0

Very helpful staff. Offered suggestions on supplies needed for packing. Very friendly welcoming atmosphere.

Nina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top