Customer Reviews for U-Haul Moving & Storage of New Bern

1,167 reviews

4122 Dr Martin Luther King Jr Blvd   New Bern, NC 28562

(252) 649-2975

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(252) 649-2975

4122 Dr Martin Luther King Jr Blvd
New Bern, NC 28562

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

cathy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja L. 
Rating:
5.0

Check tire pressure before pick up. Other than that 5 stars and great rates.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Kelsey Z. 
Rating:
4.0

Inspect the trailers. This time I found a two wheel hand truck and.cigarette butts; had to make a trip back to drop it off. A month ago the trailer door was not latched; another driver hailed me and I stopped to latch it. Otherwise all were very friendly, helpful t, etc.

STEVEN L. 
Rating:
5.0

Staff super helpful and friendly

Gregory D. 
Rating:
5.0

Beautiful facility and convenient location. We loved the carts to help move things to our storage location. Everything including rental fees were worth the price.

EDWARD M.  |  Overall Experience 
Rating:
5.0

👍

Michael M. 
Rating:
2.0

We had an issue with the elevator. I tracked down the employees and they made some calls but acted completely unconcerned, if not irritated by our issue. The elevator got stuck on the first floor. After two hours of waiting and trying different things, my husband forced the door closed (no nothing was blocking it) and it started working again. He only had to force it a couple of inches. It looked closed before but obviously was not. The staff was unsympathetic. It did not help my opinion because I had called a week in advance to reserve a unit. When we got there, nothing had been reserved and I had to wait to do everything. No one told me I needed to go in to get the unit in advance. If I had known ahead of time, things (except for the elevator) would have gone much more smoothly. If I had the manpower and the money, we would find a different storage facility. As it is, I would not recommend this facility to anyone.

Allison J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Truck wasn't ready when I came to pick it up, only 10-15 minute delay. No dolly available despite me reserving the truck and dolly several days earlier. Was given an appliance dolly which was not very useful. On return, sign said to sit by truck and someone would come out. Sat for 5 minutes then went it. On the positive standpoint, truck was gone and they are open great hours on a Saturday

MICHAEL S. 
Rating:
5.0

I'm happy I was finally contacted. Building & units all fairly new. I got a storage unit on the first floor which is nice & it's near the entrance which is nice too. Very secure access & exit with the use of an access card. Very lit so can see to unlock lock, etc. Very reasonable in price. Very satisfied. Thanks U-Haul, MLK Blvd in New Bern, NC!

Debbie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNTONIA T. 
Rating:
5.0

Very helpful employees, upbeat personalities. Both employees I had contact with deserve positive feedback from company supervisor

Robert H. 
Rating:
5.0

Very smooth and fast drop off

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

carol T. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Simon E. 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara O.  |  First Impressions 
Rating:
1.0

I was charged double what I should've been.

Ryan M. 
Rating:
5.0

The manager is phenomenal. He went above and beyond to help us.Answered all of our questions and showed us all we needed to know to use the system. We are so happy and relieved that we chose this U-Haul location. I will recommend this place to everyone i know !

Celia P.  |  First Impressions 
Rating:
5.0

Return was as easy as possible.

James B. 
Rating:
5.0

When unpacking discovered a few video game boxes were soaked. They were packed in the moms attic. Not sure where the water came from. It did rain maybe there is a leak in the roof

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Yawana C. 
Rating:
4.0

Customer did not leave a comment.

Hunter H. 
Rating:
5.0

Customer did not leave a comment.

Sumudu W. 
Rating:
5.0

Customer did not leave a comment.

Jody T. 
Rating:
5.0

Customer did not leave a comment.

Yawana C. 
Rating:
5.0

It was maintained well enough to run but the check engine light was on the whole trip. Truck was very noisy… The truck could have been cleaner in the storage area

Debbie D. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
4.0

Keep up the good work

doug A. 
Rating:
5.0

Very easy to pick up and drop off the equipment. Facility was clean and modern. I dealt with “Aaron” who was very helpful and friendly. I have dealt with U Haul many times over the years and this was by far the best experience.

Peter C. 
Rating:
5.0

I've always used UHaul over the years and I've always been pleased with the equipment. Will this site be hiring more workers soon ?

Hezekiah H. 
Rating:
4.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

Very nice storage unit, price higher than anticipated, first time using a storage unit so nothing to compare to.

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
4.0

The New Bern facility was fine. The manager is doing what he can to take care of his customers. He gave me a fair price on delivery and a partial refund for the trouble the U-Haul system itself caused. We moved from Idaho to North Carolina and every step of the way was a headache from U-Haul. First our containers were too heavy and we had to get rid of some things we really didn't want to. But there's no way to actually judge how heavy your containers are going to be when you're loading them. Then, they were transferred to a facility that was an hour away from our destination, stating that the destination facility was too full. They didn't even notify us beforehand that this was going to be the case. They also transferred our containers to a different facility in that same town without telling us so when I called to access them, the guy said they were no longer there. And the icing on the cake? When we wanted them delivered to our new house, they wanted $1600 to do it because it was over 50 miles. It wouldn't have been over 50 miles had they just delivered the containers to the correct facility in the first place. So they scheduled a transfer to a closer facility and we had to wait for that to happen. But even still, the facility they transferred to wasn't the closest facility. No, it was still 40 miles away. The closest facility (5 miles away) was apparently undertaking renovations. Then we found out that the facility was brand new and didn't have a truck to deliver containers. The manager was setting up self-deliveries in the system and having his employees take them. Well when traffic control figured that out, they canceled my delivery reservation without telling me. I didn't find out until the day of delivery when they didn't show up. I sat there for an hour trying to contact the facility that was supposed to deliver my containers, but kept being rerouted through the company's call centers instead. When I finally got through, the New Bern facility fixed everything right away and got our containers to us. So it was the company and how they have their system set up that created huge problems for us. After we signed for our house, we had to wait 3 weeks for our containers to be delivered trying to figure out all this mess. And we still had to pay $267 for the delivery. We ended up paying $200 to have the containers delivered to our old house in Idaho, $7000 to get them to North Carolina, and they didn't even make it clear that there would be a delivery fee to get it from their holding facility to our house. All we got for our headache was a $130 refund. Let's just say we'll never use U-Haul again.

Jordan B. 
Rating:
5.0

Great place I would definitely return..

SHANEQUA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DWAYNE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanine E. 
Rating:
4.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

Drop off was fantastic. Great service.

John P. 
Rating:
4.0

Someone above level of location personnel has determined that there will be no waiting area/ seating at this location. Pretty tough on a 76 1/2 year old woman forced to stand/walk for more than 1 1/2 hours 😟. Also the single bathroom was posted as "out of service.". Personnel here excellent, but the facility is below standards. Still, however, not as bad as being physically attacked by the agent in April, 2020 at the

Robyn M. 
Rating:
5.0

I loved the move in package . Truck Rental and Storage.

Donna W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darlene A.  |  First Impressions 
Rating:
5.0

Excellent service, very impressive

William T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Shirley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helisha G. 
Rating:
5.0

The truck that we rented had a leak and a couple of my boxes got wet.

Andrea O. 
Rating:
4.0

Customer did not leave a comment.

PEARL S. 
Rating:
4.0

Excellent customer service

murlene e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neisha S.  |  First Impressions 
Rating:
5.0

Amazing facility

EDWARD M.  |  First Impressions 
Rating:
5.0

None

Randall T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Fabulous new facility. I'm a long time repeat customer and was so amazed at the simplicity of entry with the security card and clean spacious facility.

EDWARD M. 
Rating:
3.0

No problems

William W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Check out and pick up were perfect and quick.

Richard W. 
Rating:
5.0

great location, large space to manuever around with equipment

VINCENT I. 
Rating:
5.0

Great location, very nice employees

VINCENT I. 
Rating:
5.0

I arrived to drop off the trailer at 8:11 pm. I assumed the location was closed and then out of no where Kaleb comes up and helps me. Friday night I'm sure he was ready to go home and he's clocked out. He didn't miss a beat and unhooked my trailer. Take care of him it's hard to find employees that go above and beyond. Thank you!

SLADE T. 
Rating:
3.0

I returned the vehicle and they said alright you are good to go we will get it checked in and then I said I wanted the vehicle to be checked in now incase there were any questions about the condition of the vehicle and it was like I asked them to run a marathon. They seemed like I inconvenienced them by asking them to go to work. 3 people standing there when I arrived nobody on the phone and no customers inside yet the rental return line was full.

Cory M. 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheena E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Felt very safe at this facility. Loved the security access!!

Vicki R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheena E. 
Rating:
5.0

Customer did not leave a comment.

Martin D. 
Rating:
4.0

Customer did not leave a comment.

Debie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

100 o/o service and help!!!!

ALAN G. 
Rating:
5.0

We have not received our refund yet. I would appreciate notifications when refunded to my account.

ALAN C.  |  Overall Experience 
Rating:
5.0

Very easy access.

ROBERT K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tan T. 
Rating:
5.0

Agents very helpful. Helped me out on very short notice. Keep up the good work.

ELMER P. 
Rating:
5.0

Made everything very easy and quick.Reception person very knowledgeable and pleasant.

Donna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
4.0

Customer did not leave a comment.

Tiffany A.  |  First Impressions 
Rating:
5.0

Great service and the best place in town. Much better than any sketchy gas station that happens to have a u haul trailer

TAYLOR C. 
Rating:
5.0

Customer did not leave a comment.

Julie T.  |  First Impressions 
Rating:
5.0

The drop off took only 5 minutes at most. Very well organized.

Kevin H. 
Rating:
5.0

Wonderful! So clean and convenient. Staff is very friendly and helpful!

Victoria H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glennetta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
1.0

Renting this trailer was a comedy of errors starting with being rented a trailer from a facility that was closed on Sunday and being told by online support I cant rent the trailer that was already hooked up to my truck. Then to have to talk to 5 seperate departments to resolve issues was painful and time consuming. I estimate I spent over three hours on the phone in total. Very disappointed. Will reconsider my options next time when Renting

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl Adele K. 
Rating:
5.0

Everything was very neat and clean and security was updated and on point and I love the way that they conducted business I love this place.

Angela J.  |  Online Move In 
Rating:
5.0

Outstanding personnel

RUSSELL B. 
Rating:
4.0

Customer did not leave a comment.

Al L. 
Rating:
5.0

Fast, friendly, efficient.

Janice U. 
Rating:
5.0

Caleb was truly helpful, and I do appreciate his quick expertise in getting my account set up for storage.

Karen F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

This was my third rental in the last 8 months. I could not be more pleased with my experience In November I rented a one way to Florida and had difficulty with drop off, had to travel 15 miles to a second location. Overall I am a fan of Uhaul!!

GARY H. 
Rating:
5.0

Very professional. Best Uhaul location I've ever used.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Misty W.  |  First Impressions 
Rating:
3.0

Make finding old rental reciepts easier to find by having a record kept on an online profile

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Vicki R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Helpful and friendly. Quick service.

Pamela J. 
Rating:
5.0

Not one thing!

Douglas J. 
Rating:
4.0

Customer did not leave a comment.

Vickie B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

This site was exactly where I had wanted to drop off as I am 40 minutes away, the app only gave a town as an option.

Kris D. 
Rating:
5.0

Helpful and friendly staff.

David H. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

This new bern facility is top notch Great service

Jack C. 
Rating:
5.0

Brandy was very professional and quick to meet our needs.

Scott S.  |  First Impressions 
Rating:
5.0

GREAT! Thanks!

Jerry C.  |  Overall Experience 
Rating:
5.0

NA

Felicia M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Vivian A.  |  First Impressions 
Rating:
5.0

The staff was super nice and informative. Everything from the showroom to the storage unit was clean. If you need storage, give them a try.

Annette M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
1.0

The charg me 100 cleaning fee

HAROUN A. 
Rating:
5.0

Customer did not leave a comment.

CLAYSHAWNDA W.  |  Online Move In 
Rating:
5.0

Calib was awesome 👍. Appreciate the customer service.

Robert B.  |  First Impressions 
Rating:
5.0

Having carts available was very helpful

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francine J. 
Rating:
5.0

Customer did not leave a comment.

Keith O.  |  First Impressions 
Rating:
5.0

A++

Scott J. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE ANN A. 
Rating:
5.0

very nice faciltiy

Ray P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine D.  |  First Impressions 
Rating:
3.0

Nothing really. Everything was fine with the rental equipment and location.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Manger was great as I had multiple issues coming down with the truck. Listened attentively and took care of checking it in. Made me feel at least they cared.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Shaneeka D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ral A.  |  First Impressions 
Rating:
5.0

Very pleasant experience.

Melissa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Great customer services

Vonee F. 
Rating:
5.0

Thank y’all so much

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia H. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Courtney G. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Aaron, Caleb and Greg were amazing. Customer service was fantastic.

Patrick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEKIA H. 
Rating:
5.0

Thanks! I have rented trailers there and always 5-stars service! The new storage units are great!

Jerry C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine B.  |  Overall Experience 
Rating:
5.0

Wow. This location was the cleanest, nicest U-Haul store that I have ever been too. Also, the staff were incredibly helpful. They were friendly, professional and super attentive and knowledgeable.

Travis J. 
Rating:
5.0

Customer did not leave a comment.

SETH W.  |  First Impressions 
Rating:
5.0

Excellent customer service, and very professional staff explained how to use the equipment. which Made my trip from North Carolina to Texas very easy.

Ricardo H. 
Rating:
5.0

Customer did not leave a comment.

Garvin W. 
Rating:
4.0

Customer did not leave a comment.

Brittany B.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Susan K.  |  First Impressions 
Rating:
3.0

Convenient, but way overpriced for outdoor RV/Boat parking. It will do until I can get it moved somewhere else. Also, my rating of "average" has nothing to do with the service attendant, but your pricing.

steven m.  |  First Impressions 
Rating:
5.0

Very good site Manager is fantastic and all staff are wonderful Thank You!!

Jean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica L.  |  Overall Experience 
Rating:
5.0

Staff and General Manager friendly and very easy to work with.

RON H.  |  First Impressions 
Rating:
5.0

Super smooth - friendly and efficient staff and clean facilities. No issues, glad to know there are people who really care about their customers!!

Becky S.  |  Overall Experience 
Rating:
5.0

Greg was very helpful and worked with me moving in reserving a storage unit, getting that set up once I arrived. Best part of the move, for sure! The store is clean and the staff friendly!

BECKY S.  |  First Impressions 
Rating:
5.0

Hall way lights were inoperable and never fixed, beven though brought to attention if office. Needed flashlight to see contents of locker.

RON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B.  |  First Impressions 
Rating:
5.0

great experience

JOHN M.  |  First Impressions 
Rating:
5.0

Excellent work crew. Great personnel

Ray P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
5.0

Very well run location!

Jean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Macia M.  |  Overall Experience 
Rating:
5.0

Very helpful & explained everything about the establishment excellent experience.

Johnny S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pete P.  |  Overall Experience 
Rating:
5.0

The new facility in New Bern is state of the art. The service at check in was second to none. Happy to see this new facility in New Bern. The Staff was very friendly and accommodating. I appreciate them!!!

BRENDA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug W.  |  Overall Experience 
Rating:
5.0

It would be nice if you had some larger storage

richard m.  |  Overall Experience 
Rating:
5.0

Mike was so helpful, not only to me but the group in front of me renting a truck. Very professional, polite, and helpful.

Nina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredith N.  |  First Impressions 
Rating:
5.0

Brandy the Customer Service Rep. knowledgeable, and very nice to deal with.

Ray P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAMETRICEDESHAWN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pete P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pete P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R.  |  Overall Experience 
Rating:
5.0

Very professionally managed and a clean and convenient storage units.

CHARLESTHOMAS C.  |  Overall Experience 
Rating:
5.0

I

Hector R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pete P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIERRA D.  |  First Impressions 
Rating:
5.0

Staff is friendly and called me as soon as storage was available.

Deb P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth F.  |  Overall Experience 
Rating:
5.0

Mike did a great job. Very helpful, friendly and knowledgeable. Facility was clean and access very easy.

CHARLESTHOMAS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMARA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fredrick S.  |  Overall Experience 
Rating:
5.0

This is a new location and seems to be well maintained hopefully the manager who is also friendly keeps up the good work

kristina w.  |  First Impressions 
Rating:
5.0

Rick was very nice and helpful!

Sherry W.  |  First Impressions 
Rating:
5.0

Very helpful staff. Offered suggestions on supplies needed for packing. Very friendly welcoming atmosphere.

Nina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.