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JEROME MCustomer Reviews for U-Haul Moving & Storage of New Bern
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kimberly was very helpful and accommodating!
KELLEY FCan't think of anything, everything was great
MARVIN RRyan Kim and Greg all really ready for us to have a great experience
WILLIE PCan’t think of anything, services was very good
MARUS MThanks
NYKEBA CAll staff was excellent. Ryan, who has helped me many times, has been extremely helpful and professional, and all dealings with him! I return the cost of his excellent service!
charlotte b | First ImpressionsVery easy to secure my rv storage lt,Greg was friendly and efficient and made the process easy
STUART B | First ImpressionsWas easy and nice attention thanks.
JOSE VCan’t think of anything to improve on. Services was very good, I will continue to use U-Haul.
MARUS MQuick and easy. Staff was friendly.
Daniel RNothing to improve...Awesome customer service and clean equipment
JAMES MStaff was very helpful and friendly. Answered all questions .
TERRY VMy service at U-Haul was great! But the reason I won’t go back is because my U-Haul raised the price for unit 3 times in 1 year. While my parents stored at this same facility and theirs raised only once. I feel they need to do a better job at accessing cost before hand instead of raising U-Haul rent for customers to cover their cost!
Ashley P | Overall ExperienceHave no complaints. Fast friendly service.
JERRY WI was told after being asked to pick up the U-Haul day early that if I dropped it off early I would get a credit and when I dropped it off I was told there was no credit no adjustment and I brought it back two days early.$1000 for 4 day rental of 6x12. I'll use Penske in the future.
ANNA BGreat location, staff was very helpful and fast. Thank you
JOSE JEverything went well
KIARA CDrop off is very easy
CHARLES GGreat return service
RICHARD VVery convenient and useful when I needed it the most.
James G | Overall ExperienceAlways good service and well maintained trucks and trailers
JULIAN RDefinitely give all a high rating and thanks!
Larry K | Overall ExperienceGet more pickups
GAREY JGreat customer service in New Bern and Lancaster
JOSEPH PEverything was good.
Alma CEverything was 10/10.
MYASIA WAccessibility changes a bit inconvenient
GARY G | Overall ExperienceJust exert the same energy and curtesy and friendliness show toward me. They will be happy and appreciated also for doing business with you all.
LARRY RVery satisfied
ROBERT RNo complaints.
GARY HGregory Passot, U-Haul Moving & Storage of New Bern, 4122 Dr Martin Luther King Jr, (252) 649-2975 961076_GM@UHaul.com helpful in my time of need. Thank you. C Roe
Charles R | Overall ExperienceEverything was great that is why we keep coming back. However I forgot to pick up a tarp for my items I was hauling. So can you maybe mention it to customers like myself who forgot to get one. Thank you guys you are great.
FELICIA CStaff was great.
Michael GThere was no human being at the site
jim hStaff is always friendly and professional
JULIAN RVan made a horrible screeching noise, but they told us to ignore it( they knew about it). Van didn't drive well and the electronic key didn't work.
ROSE WThe prices geesh
LATREINA KGood team.
CHARLES GI selected a unit online. Then I realized I had chosen the wrong size. I went to the facility and the employees were very helpful. They even walked me to the new unit to make sure the extra-long piece of furniture would fit. They explained how to key in the security code. There was plenty of room to maneuver in the parking lot and the facility was in perfect condition. Move-in day was smooth! Thanks!
Myra S | Online Move InThis location is always clean and efficiently run. My rental was processed by the General Manager (sorry I forgot his name) and he was extremely personable and helpful. Thanks!
KARL KMy only complaint was that they kept raising the price on my unit and priced me out of their services.
Lauren B | Overall ExperienceNo comments
CLAIRISSA Q | Overall ExperienceEveryone was very pleasant to work with.
jeffrey m | First ImpressionsSo easy to check in and also set up storage.
JEFFREY MOne of the employees even stayed late to check us in. Truck and trailer was hooked up and ready for us on time.
Scott DReserved a large unit and when I get there I'm told no one cleaned the large empty unit so instead I now have 5 small ones at 3x the amount because of units not being ready to rent.
Pamela C | First ImpressionsGregory Passot was very helpful and assured me that he would do the best to meet my needs. Exceptional service from Me. Passot!
wendy P | First ImpressionsGreat facility and staff was very helpful
DANIEL J | Overall Experienceit worked well. keep doing what you are doing
LORETTA AWe rented a 26 ft truck. the experience was great. Dee (UHaul employee), first greeted us and explained the process. He was extremely helpful and courteous. We made a reservation with him. But we picked the truck up two days earlier than planned. Another employee actually helped us on the morning of 10/23. He too was courteous and helpful. the truck itself sounded like it might have needed a new exhaust system (we have rented 26 ft trucks on two other recent experiences, and we don't recall those trucks being as loud as the one we rented on 10/23). Nevertheless, the truck performed great. the entire experience was great. The facility at new bern NC was great and very clean.
WALDO MAmazing Service Hitch installation was done in a timely manner. Looks very nice . Service personnel was very pleasant and informative. Thank you so much and yes I would recommend.
Wendy LThe entry is overly complicated. How am I supposed to carry heavy loads in and out when I have to swipe a key & enter a code each time I walk in the building. Make it make sense!!!
michael m | First ImpressionsThank You 😁💯👍
patricia s | Overall ExperienceHands down the best U-Haul experience to date!! The people that work here are professionals!!
Ryan SIf I recommend u haul to a friend; I wouldn’t have any friends left after they were placed on HOLd!!
Lee M | First ImpressionsNice facility and great staff.
tom p | Overall ExperienceI rated average bc this is my first experience renting and its not been a month yet. I think more time is needed to make a rating realistic. Staff were professional and friendly. My first inquiry was by phone with Dee, he was very professional and knowledgeable. The day of actual rental and move in was easy, worked with Juleah. Overall, all staff interaction was excellent.
United C | First ImpressionsIt wasn't possible for the drop off to be any easier. Absolutely wonderful!
MATTHEW CDo not say you have a product unless it is a sure thing. I can cause serious expenses and problems for the person who thinks you handled the reservation correctly.
KEVIN DThough I had some issues with my first rental Was able to call customer support. They were able to get another truck out to me. Give me some help move everything over and I had a few bumps trying to get the truck returned because it was a different truck that I had rented but overall, I had a great experience and the staff was very helpful to get everything resolved.
COLEMAN DThe hours for return seemed a bit short.
HOLLY AGreat service
CHRISTOPHER GThe trailer seemed rather old. The stickers on the sides were cracked and peeling. It had numerous dents and scratches from previous rentals that were well marked and noted, but it performed very well and met our expectations otherwise.
TIMOTHY LEverything was great! Thanks
JOANNE NNo improvements needed
DANIEL JBest run U-Haul rental I’ve ever had. Kim is awesome.
Michael BSuper easy drop off. Answered questions about our dropping off uboxes and storage. Very helpful.
John SThe team in New Bern is nice and helpful. A great facility
Laura L | Overall ExperienceThe staff were always great when I needed them. The facility was very clean and secure every visit. I seriously have no ideas for improvement as this was such a great storage unit. I’ve used three others, and this by far was the most impressive. I only ended my time because we bought a house and just no longer needed the extra storage. I told my sister to use them and not even bother looking at other options in town. I will definitely be using and recommending Uhaul storage units in the future. Specifically the New Bern, NC location.
Lisa M | Overall ExperienceNot sure what I needed but the staff helped me out to determine my needs. Quick and efficient staff.
Marianne V | First ImpressionsThe experience I had with this facility was excellent. Staff was extremely helpful and very friendly. They attended my needs with professionalism and were very knowable. I would highly recommend them to anyone.
DAVID P | Overall ExperienceI Will Be Using Your Service Again In The Near Future M. Carr
michael c | Overall ExperienceFacility was alway clean, well lighted and secure. I especially appreciated the the park inside feature to unload and load my belongings. The staff was always polite and friendly.
Michael C | Overall ExperienceThis is a very clean and secure facility! The staff were very pleasant! I will be a returning customer in the future!
Delisa C | Overall ExperienceEverything was great! Gregory is an amazing help! 10/10 would recommend to anyone!
Deborah H | First ImpressionsWent to move in and couldn’t access the unit. Then the lock wasn’t in the unit like it was supposed to be. Then I received an email the same day being moved out. Had to come back in and resign contract and check in. Now…3 days in a row we have gone to use our code and it says not checked in. We don’t have time to be running into the office every time.
Krysten K | Overall ExperienceStaff are helpful & courteous.
DANIEL J | First ImpressionsLoved Ray!
Carole K | First ImpressionsThe New Bern U-Haul center is great. One of the best experiences I've had. Friendly staff and great service.
Michael C | First ImpressionsVery clean and smells great inside! I appreciate the check in and check out feature
Delisa C | Online Move InStaff was amazing
lamar j | First ImpressionsOnly suggestion would to have the fire ants exterminated. There are chemicals that would eliminate the problem. Fire ants can easily get into the stored boats, RVs, etc.
timothy k | First ImpressionsThe facility is extremely clean and well cared for. The staff is very courteous and helpful. Overall the experience was excellent and I wouldn't hesitate to use this resource again.
Jeffrey L | Overall ExperienceVery friendly and always answers all my questions. Shaun was extremely helpful
Cindy P | First ImpressionsEveryone there was helpful. The manager, Greg bent over backward to help me out. Only problem I had was that the staff couldn’t do certain things with payment. When I needed to pay with a check, the register wouldn’t let the staff accept it. Greg had no problem if I wrote a check. Other than that, it was a clean, safe, climate controlled place to store my belongings.
Nancy P | Overall ExperienceThe best storage facility I have ever been in!
Gary Y | First ImpressionsGreg runs a great facility. The team is efficient, friendly, and all my interactions here have been very satisfying. Will happily recommend this location to others.
RHYS P | Overall ExperienceGreat staff, very clean facility
Brian M | First ImpressionsPoor help
Charles R | First ImpressionsThis facility is incredible! Once you use your code to punch in, you can open a garage door, back into a bay, close the door behind you and unload in the climate controlled, secured building. There are cameras everywhere so I feel safe. The facility is spotless! There is a huge elevator to get to the upper floors. They provide plenty of carts lo load you things on. There is a restroom and drinking fountain. This place takes storage to the next level.
Philip P | Online Move InGregory was absolutely outstanding, although it was a busy day, he managed to help customers in a very professional and friendly manner.
Luz B | First ImpressionsFirst time ever with uhaul that I finally had a great experience, thanks to Greg in New Bern!
Elisa F | First ImpressionsVery good customer service
Neisha S | Overall ExperienceGreg was extremely helpful from day one and ensured a smooth transitional period from storage to final destination.
Joel H | Overall ExperienceI had rented a 10x10 unit and arrived from out of state to find I had been given 2 smaller units without any prior notice. My items were oversized and required the 10x10. Staff on site was able to find an available unit and explained the system automatically changes the rental sometimes. If they would not have been able to find an available larger unit this would have been very difficult as I would have had to go somewhere else. Uhaul should notify people at initial booking if they have to give them 2 smaller units
Alyssa M | Online Move InWow, what a great place. Extremely clean and well maintained. Greg was so very kind and helpful. Would definitely recommend this place for both equipment rental and storage. So refreshing to have expectations exceeded!
Jeffrey L | First ImpressionsThe facility could use one more elevator for busier times and in the event one breaks down.
Wallace S | Overall ExperienceStaff was amazing, very helpful a patient during my high stress times. I would definitely use them again and refer them to friends and family. A very special THANK YOU to the manager..!!
Melanie N | Overall ExperienceAaron was very sweet! Helped my bf and I get into a unit since we are between homes.
Victoria T | First ImpressionsRyan was an absolute pleasure to deal with, very helpful and friendly. After explaining my needs he was able to get me a unit to meet my expectations and wasted no time getting me set up with access to my unit. Excellent Customer Service
Arnulfo U | First ImpressionsRyan helped make my move so easy. Thank you for all the help. It was a one stop shop and move. Facilities are clean. The elevator is a blessing when moving furniture. Thank you U-Haul.
katharine L | First ImpressionsI have utilized uhaul for YRS! Mostly bc they have bought up everything in ENC, making it almost impossible not to use them. I have had one storage with uhaul since 2017. It has DOUBLED in price WITHOUT warning in 6.5yrs. Covid has ZERO to do with my ability to store stuff, its an outdoor storage, so there is no temp control to use as an excuse for the price hike. People that have had the storage for whatever price, should be KEPT at the original price until such time they move their stuff out! JS!!! I recently moved & had to utilize an environmental control storage for a cpl months. The first month was free, (thankfully) bc i rented a trailer to move my stuff. It was temporary, but for the month i have had to pay for 😲 EXPENSIVE! Pros: one month free storage unit with use of truck/trailer rental. For the staff (2 friendly mature gentlemen) that were kind & helpful; ty! There is a bay to pull up into for loading/unloading. There were carts to use for transporting ur items to/from storage. They came in VERY handy!!! Cons: The storage could've used more lighting. Depended on the day for which staff were available. Some were friendly & knowledgeable, others seemed to care less. The environmental control storage is stupid expensive. Then the operating hrs aren’t necessarily convenient: not everybody is up & working during “business hrs.” Those few people have deadlines too; making 10pm cut off a VERY NARROW window to get things accomplished as far as moving in/out of storage. The younger staff need a LOT of edu on “GOOD customer service!” Overall, i would say its average with a LOT OF ROOM for improvement!!!!
Delana L | Overall Experience