Customer Reviews for U-Haul Moving & Storage of New Port Richey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Port Richey

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eliajah J. on

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Nothing.

Randy W. on

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Customer did not leave a comment.

Dee D. on

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it was great

john P. on

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There was a snafu with the equipment reservation, but the owner very graciously accommodated our needs without any problems. How grateful we are to him!

Claire L. on

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Must say, this is the nicest UHaul site I've been to. The shop is spotless, the staff is helpful, my rental was handled quickly. Staff at other sites is also pleasant, but this shop is by far the best maintained.

Laura R. on

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darrell B. on

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Scott C. on

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Robert B. on

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Have the customer view the rental, including the gas gauge, before signing the agreement. I was well on my way when I realized the gas gauge was just a little over the 5/8 mark, not the 3/4 mark as the contracty showed. When I got to the pick up, I called the number on the contract. No answer. I called another 7 times during the day. The message was always "we are experiencing difficultlies, call back later". I estimated the mileage and put 2.4 gallons in ($6.00). I had driven 25 miles. At check in the agent said that the gas receipt didn't mean anything. Is U-haul calling me a liar? I can prove everything I said. Let me know what you think. Riobert Beyer

Dennis S. on

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Even with a computer system which was not functional at the time I arrived to turn in the trailer, the staff at U-Haul Moving & Storage of New Port Richey were professional, friendly and had the trailer checked in and had me on my way within 5 minutes.

Tony S. on

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Another awesome truck for a great price thank you so much.

Linda A. on

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Their direct phone line has issues and could not get thru since Thursday 10/31. Get it fixed . I called yesterday to rent a van. Line had problems. I went elsewhere. They did not have a van so they reserved one at the location that had the problem with the phone line. Back in the opposite direction and time wasted to get van. While I was there a customer argued with a salesperson about the amount of fuel that was in the vehicle they rented. The contract said it had more than it actually had per the customer. This customer was irate. I really haven't had many problems renting from this particular location. Be its the closest to my home which is why I chose this location. Just be sure to get the phone line fixed because there are people who can just drop in to rent and need to call. That's probably one of the most important things I would say this entire survey needs to pay attention to is the phone line.

Ronald K. on

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Joseph T. on

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Glen B. on

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horn didn't work, and over drive button made no difference on gas milage 800 plus dollars in a 15 footer is pitiful !

Lorraine W. on

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marcus L. on

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Robert D. on

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Not a thing.all went well

paul F. on

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Took way too long to drop off and leave.

Carra R. on

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Kennon M. on

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Jeannine S. on

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Randy W. on

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More counter help.

Elizabeth C. on

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Lameaka D. on

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I was charged an unauthorized charge for damages that i did not do. After the young lady looked over the truck and told me i was cleared and gave me my receipt.

Gary D. on

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David G. on

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I was number 4 in line on a Sunday morning. Only one person available for customers. 45 min wait. unacceptable.

Dennis D. on

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I was to pickup van at 5 am while I was returning pickup truck.[ I needed the truck but the location could not reschedule anything. After returning the pickup I started the rental for the van when it came to getting the keys they were not in the box. I had to wait over an 1 and a half for the guy to arrive and he was nasty. When I complained he screamed at me to give him the key back and I left. When I got in the truck he had already checked me out so I had no chance to check the mileage or the fuel. I believe the mileage charged is about 25 miles too much. This is the 3rd vehicle I rented in a couple weeks at this location and they constantly make mistakes. It wouldn't be so bad but the employees all have a bad attitude and the owner has the same pissy attitude. I do believe I deserve some sort of credit! please respond

Kennon G. M. on

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gary R. on

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Very helpful

Milan B. on

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i am very pleased with the truck and would recommend this company to others

Amanda S. on

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Rita T. on

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katherine T. on

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Ian W. on

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nothing

dilayda M. on

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Everything was good so far. The only thing that upset me was the fact that they gave me the gas tank at 1/2 tank instead of a full tank, so it’s a little hard to return exactly at 1/2 and I over filled it and they didn’t compensate for the extra 4 or maybe 5 gallons that I paid extra. However if I hadn’t filled it they would’ve charge me $4 and some change per gallon. It’s just unfair.

BARBARA G. on

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Danny & George did a great job, will use them again

Randy W. on

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Everything was great.

deborah w. on

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Robert was a pleasure to deal with.

Benjamin M. on

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Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.

Yvonne P. on

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Staff was friendly, quick and efficient. I would recommend them.

Henry R. on

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Convenient location.

Beth B. on

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Tim was nice but between answering phones and people in the lobby he was busy and could use some help

REBECCA W. on

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Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super

chris s. on

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Nice people, great customer service!

Angela S. on

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I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.

RIGOBERTO V. on

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Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly

GENE M. on

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I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.

Kelly T. on

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My move out was very easy and without stress.

Valerie W. on

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The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior

Dominic C. on

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GREAT place for storage

CHRISTA C. on

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I used this storage unit for 4 years and never had a problem.

robert b. on

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The u haul facility here was average , but the staff could be much more friendly to the customers.

Scott D. on

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Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.