Customer Reviews for U-Haul Moving & Storage of New Port Richey

2,897 reviews

5631 US Hwy 19   New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

(727) 842-8415

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(727) 842-8415

5631 US Hwy 19
New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen E  |  Overall Experience 
Rating:
1.0

Terrible service and the general manger was nasty and unprofessional

HAROLD J 
Rating:
5.0

Amazing staff. Fast and pleasant experience for a first time user of us haul.

LYNN D 
Rating:
4.0

My local dealer said I was over charged

ROBERT H 
Rating:
3.0

Customer did not leave a comment.

RONALD D 
Rating:
5.0

I didn't see or notice anything broken Sooo don't try to fix something that Is Not Broken. "I really enjoyed the wonderful professional attitude of both the customer service representatives" (Loved the cookies, Thanks.)

DOROTHY B 
Rating:
4.0

Brittany of NPR location and staff at and Nicole and staff AT jasmine lake location have been extremely helpful and sorted out any issues I experienced promptly and professionally. Thank you ladies! Keep up great work 😊

kama b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEREK J 
Rating:
5.0

Everyone was so helpful and kind

mary w  |  Overall Experience 
Rating:
3.0

Easier to rent the tow dolly than I thought it would be. I like this tow dolly especially with the brake controller. It was the easiest towing I ever had to make.

RONALD W 
Rating:
5.0

Nothing. Excellent experience all the way around. Thank you.

GWEN W 
Rating:
5.0

My experience was quick and simple. It was a last minute decision to rent a U-Haul and I got there maybe 5 minutes Before closing . Expecting frustration cause they’ll had a long day. But totally opposite they were welcoming and excited to serve me. That made my experience great! And it was the same with returning it. Well done service. Joy McGregor

JOY M 
Rating:
5.0

I always rent from the 5631 us hwy 19 location an I've always been treated with respect an I would recommend this location to any body that needs to what ever is your they are very respectful, never had a complaint in all these years renting I give them a A+ thank you

MAXINE M 
Rating:
5.0

Customer did not leave a comment.

AUSTIN M 
Rating:
5.0

The staff is friendly and efficient, the location is great. Overall positive experience.

ROBERT V 
Rating:
4.0

Customer did not leave a comment.

DENNIS B 
Rating:
5.0

Customer did not leave a comment.

ALAN A 
Rating:
5.0

The girl and gentleman in the location were superb and thorough in explaining the process. Superb customer service.

ROGER M 
Rating:
5.0

Nothing I can see this location was the best

WILLIAM T 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

DELMER F 
Rating:
5.0

Customer did not leave a comment.

DANIEL P 
Rating:
4.0

Do you have a discount for people like me who have been flooded out and I did a place to put things away that I could save?

Pamela B  |  First Impressions 
Rating:
5.0

Great customer service clean truck, just needed a back up camera in vehicle.

PASQUALE L 
Rating:
5.0

Customer did not leave a comment.

TANIA Z 
Rating:
4.0

Keep up the good work

LUIS S 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K 
Rating:
5.0

Customer did not leave a comment.

PAUL G 
Rating:
5.0

Had trouble with phone system when calling location. Kept repeating prompts.

JERRY C 
Rating:
1.0

A few minutes ago I left the car that I rented from you and picked up my car that was parked at your location, your employees put screws under my wheels. I just stopped because I had punctured wheels. Please check the information. Please look at the surveillance cameras. I got out to see what I could have hit, but there was nothing, and after driving a few miles, I drove off. My rear right tire went flat. I got out to see what I could have hit, but there was nothing, and after driving a few miles, I drove off. My rear right tire went flat.

VITALII P 
Rating:
4.0

Customer did not leave a comment.

NANCY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOUSSEF B 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M 
Rating:
5.0

Customer did not leave a comment.

HARRY M 
Rating:
5.0

I really appreciate your courtesy of your service!!

SUSAN C 
Rating:
5.0

Customer did not leave a comment.

JANET H 
Rating:
4.0

Make sure you sell the right hitch to the customer

STEPHANIE J 
Rating:
5.0

Nice vehicle, nice agent and good price.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

patty B 
Rating:
3.0

The facility was clean and well organized and the gentleman that checked the truck out to me was very good and exceptionally helpfull. The truck itself was clean, but shifted very hard, which wasn't really a problem - just a little uncomfortable. The check in process was very bad. I was told when I checked the truck out that it had a full tank of gas. I drove it 30 miles and before I returned it I had to put 8.5 gallons of gas in it. When was checking it in I told the young lady that was assiting me that there must be something wrong with the gas gage or whomever checked it iin previously had written down the wrong fuel gage reading. She told me that the paperwork was correct and that the truck used 8.5 gallons of gas. I had to get her to use the calculator on her phone to show her that if the truck used 8.5 gal and traveled 30 miles then the truck was getting 3.5 miles per gallon. She finally agreed with me and took me in to see that manager. I had to go through the same exercise with the manager, who finally gave me a $20 Credit. The Manager then told me that the total price for the rental was $170. Again I had to explain to her that I only travled 30 miles. I had to show her that the rental was for $19 for the day and $0.99 per mile plus $16 (i think) for insurance - so the whole rental should be about $66 plus tax and that turned into another mathmatics lesson. The whole thing turned a decent rental into an aggrevating rental.

MICHAEL O 
Rating:
3.0

My only issue beside higher average rent prices is I was lock out several times from my unit from the exterior lock due to a faulty door handle and it was pretty inconvenient but other than that I love this store and have over 10 years experience with It and will alway choose you first if I need something safe and stored.

BENJAMIN H  |  Overall Experience 
Rating:
1.0

We picked up a small trailer in WV a day after a snowstorm. After traveling down to our destination in FL, we were charged $15 because the exterior was dirty. Not the interior, the exterior!! Traveling in winter weather was bad enough but to be charged more because of road dirt was ridiculous. Certainly soured our experience and most likely won’t use U-haul again.

ROBERT P 
Rating:
5.0

I've used this site a few times and the staff is always very welcoming, accommodating, and attentive to the customer's needs. I reported the concerns I had with the truck, agreed with me on the issues, and said they would get them fixed.

ANDRES S 
Rating:
5.0

Service is very good and professional I like it so much

NABIL M 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A 
Rating:
5.0

Cherokee was very friendly and knowledgeable, got me in and out with no problems. Great person.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

SANDRA W 
Rating:
5.0

Alex was. Very professional and nice to do business with.

DAWN S 
Rating:
5.0

Everything was perfect. Thanks again.

RYAN H 
Rating:
5.0

All the staff was very knowledgeable and helpful. I will definitely recommend this location to everyone. Thank you.

Dana S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALISON F 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M 
Rating:
5.0

Customer did not leave a comment.

LISA W 
Rating:
5.0

Whole experience was great. Very fast and convenient.

JOHN K 
Rating:
5.0

Customer did not leave a comment.

Lisa P 
Rating:
5.0

We had reserved a truck online that was not there, but the rep accommodated us with a trailer with blankets and stuff since we were transporting a large fish tank which is why we wanted the truck. Cherokee was very professional and helpful, she’s an asset to your company, excellent customer service!

SEAN C 
Rating:
5.0

Customer did not leave a comment.

DENNIS R 
Rating:
5.0

the people working at the store were i got the storage/truck rental from was awesome. i would even go as far as saying they were "OUTSTANDING" very friend and super helpful thank you all at the new port richey store on us hwy 19 5631for your outstanding help.

JOHN W 
Rating:
5.0

Always helpful and friendly

SANDRA W 
Rating:
5.0

Exceptional service

STEVEN S 
Rating:
1.0

they charged me twice for the rental. There was nobody there when I dropped it off. They place I p icked it up at gave me no additional instructions on what to do when I dropped it off. So when I did drop it off I made sure to make movement in front of the cameras so that they knew that I dropped it off. Never received phone call or anything.

RENE L 
Rating:
5.0

Customer did not leave a comment.

JOLINE M 
Rating:
5.0

Customer did not leave a comment.

KEITH W 
Rating:
5.0

Customer Service was great. The gentleman that assisted me was courteous and very helpful.

ELLICIA H 
Rating:
5.0

Customer did not leave a comment.

ANGELO S 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

great location, i have used this location several times, great people here.

John M 
Rating:
5.0

Drop in, no reservation, to rent a trailer. Pleasant desk staff, clean, professional environment. Quick service from counter, gentleman who connected trailer informative and personable

SCOTT A 
Rating:
5.0

Very good customer service. Vehicle was perfect for our needs

DEBORAH T 
Rating:
5.0

Nothing is good thank you

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

PIETER B 
Rating:
5.0

Awesome seamless experience. Keep up the great work.

KURT B 
Rating:
2.0

Closer storage locations than this

SANDRA W 
Rating:
5.0

Customer did not leave a comment.

RODNEY W 
Rating:
4.0

Customer did not leave a comment.

CHARLES W 
Rating:
2.0

The person washing the truck in the check in line pretty much blocked the entire drive and I was forced to back out into US Hwy 19 traffic. Not the friendliest of staff

Norm M 
Rating:
5.0

Customer did not leave a comment.

TAMARA H 
Rating:
5.0

Customer did not leave a comment.

Darren R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUY M 
Rating:
5.0

Customer did not leave a comment.

RACHEL M 
Rating:
4.0

Keep providing impeccable service. Jannet and Cherokee are top notch.

DARYLL K 
Rating:
3.0

Just wanted to let you know that I haven't received the money that was owed back to me

MATTHEW R 
Rating:
5.0

Keep up the good work

KEITH W 
Rating:
3.0

Customer did not leave a comment.

Richard Q 
Rating:
5.0

Customer did not leave a comment.

JESUS N 
Rating:
5.0

Staff was friendly efficient and helpful

James H 
Rating:
5.0

Customer did not leave a comment.

BARBARA S 
Rating:
5.0

Customer did not leave a comment.

Yesica T 
Rating:
1.0

Alex, and whatever her pronoun is, the customer service is bad. She constantly curse and is very upset about her coworker that messed up I suppose. When I deliver the equipment she already accused me of two days late. I just got the trailer 5 hours ago and im returning it. I have to wait 1 hour just for her to figure out, and told me she cannot provide a receipt. Eventually she gave the receipt but i was not able to cook dinner for my wife for work because i have to deal with this stuff that is not my fault!

FREDDY G 
Rating:
1.0

Unfortunately we are going through two cyclones that have destroyed our homes, and there are people like the assistant manager at this location who took advantage of our situation. A very hard pill to swallow! When we rented this pick up truck, the attentive young man who attended us told us that there were Not going to charge us extra for gasoline due to the shortage. Our surprise when we returned the pickup truck was that, the assistant manager said that she could not remove the additional charge for not having returned with the amount of gas that was rented, despite the fact that she was present when the young man told us that they were not going to do it earlier. After an argument she charged us half of the fee, it’s not the money it’s the fact of having a little to no compassion for the people that are going through very difficult times. We will never rent anything from U-Haul again because of the bad heart and attitude of that lady full of braids on the top of her head.

KATHY R 
Rating:
5.0

Customer did not leave a comment.

LYLE F 
Rating:
5.0

The truck has a door issue and a tire issue. Due to the circumstances we were facing with the recent Hurricanes, the manager allowed me to take the truck and offered a nice discount when I returned it. It meet its purpose and they came through with compensation. Highly recommend this location for all your moving and storage needs!!

GEOFFERY K 
Rating:
5.0

Everyone always friendly and accomidating

SANDRA W 
Rating:
5.0

Customer did not leave a comment.

GREGORY D 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
1.0

Bad service from the team

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

LAUREN B 
Rating:
5.0

Customer did not leave a comment.

Shannon K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
3.0

Took a very long time to actually get the trailer. After getting the contract signed the agent waited on 2 more customers before he came out to hook up the trailer. Inwas not happy about that.

JAY D 
Rating:
5.0

Cherokee is the best, whole crew was great but she goes the extra mile. Helped me out two times in one week. Thanks you have a great crew, they were u der pressure from hurricane but preformed amazing.

SALVATORE P 
Rating:
5.0

Customer did not leave a comment.

LUCAS H 
Rating:
5.0

The staff was very friendly and extremely helpful

JOHN S 
Rating:
5.0

Just keep up the great work girls are doing in that store

ALBERTO D 
Rating:
5.0

Wished the drop off location or another designated location was open later. Did not like doing all the verification that was requested. Wish you had some type of frequent rental program.

JOHN H 
Rating:
5.0

Excellent customer service

THOMAS M 
Rating:
5.0

I made a confirmed reservation on line and when I arrived at my original location they had no trucks available. The same happened at two other locations. Just when I lost all patience…Cherokee and the crew at U-Haul Moving & Storage of New Port Richey(5631 US Hwy 19)came thru like champs! Great staff here! Hurricane Helene knocked out power to this location but, they did not slow down a bit. I fully recommend anyone needing U-haul services to come to this location. Thanks again Cherokee!

Alex R 
Rating:
4.0

Customer did not leave a comment.

ANASTASIOS C 
Rating:
4.0

Customer did not leave a comment.

william r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELENA W 
Rating:
4.0

Customer did not leave a comment.

CHARLES M  |  Overall Experience 
Rating:
5.0

I was really impressed the facility was cleaned the price was great n finally the employees were fantastic I will pass the words back to family n friends. Once again thank you

CECILIA S  |  First Impressions 
Rating:
5.0

Your staff is always friendly and helpful. Thank you Cherokee & Alex D. For your assistance in closing out my unit.

Susan G  |  Overall Experience 
Rating:
5.0

Yesterday was a highly stressful day for myself and my family, but I can honestly say that Brittney Strickland and her entire staff made a bad day tolerable with their support. I cannot thank the crew at U-Haul Moving & Storage Of New Port Richey for keeping humanity at the center of you do. Moving is never easy, but it was made infinitely easier with your help and I’m grateful. -Gail C.

Gail C  |  First Impressions 
Rating:
2.0

Bugs in units, not well temp controlled very hot.prices too expensive for how hot it is, roaches and other bugs in hallways and going into units. Hours close to early. Doors hard to open and close

Emmaline P  |  Overall Experience 
Rating:
3.0

The gate to the storage unit was pretty frequently left wide open. While the staff were friendly, this was a frequent concern.

Leo R  |  Overall Experience 
Rating:
5.0

The Phila U haul was amazing.Arrived in Florida and found out they were also very friendly,helpful and had no problems .I would highly recommend U haul .Great prices and seevice.

SHARON W  |  Overall Experience 
Rating:
4.0

Would definitely continue to use uhaul.

theo g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

theo g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel M  |  Overall Experience 
Rating:
5.0

Staff was always there for help. It was well maintained.

david l  |  Overall Experience 
Rating:
5.0

No problem’s while using shed!

richard p  |  Overall Experience 
Rating:
5.0

The lady who took my order and wrote me up was excellent knowledgeable and very quickly got me on the road

JAMES G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalton D  |  Overall Experience 
Rating:
3.0

Wanted a closer unit to Hudson! Some how I ended up getting this site! Hardly any room to turn a truck around!

richard p  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara G  |  Overall Experience 
Rating:
5.0

I recently broke 4 toes and lost the place I was renting, so I needed help moving my belongings to a safe place. I called Uhaul to see if they had a storage unit available, and was happy to know they did. With their help, they suggested I call a moving company to help me, and Jeremy was the person who helped me, thank God ! I am so lucky he sprang into action, because since breaking my toes, I can't put any weight on my foot, and he came to my emotional rescue yesterday. 🙂 I am so grateful he was available and willing to help me too. ❤️ I would like to meet him in person and thank him for doing my job for me.

Ellen M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARRY E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARENANN F  |  Overall Experience 
Rating:
4.0

The Manager on Staff. Was fantastic and deserve respect and and compliment and raise. She went above and beyond her job. To help at ( New Port Richey Florida ) Fantastic Manager.

glenn t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARENANN F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alana S  |  Online Move In 
Rating:
5.0

REALLY NICE GROUP, ATTENTIVE PERFECT

Stephen E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven C  |  First Impressions 
Rating:
5.0

Overall the person moving me in was very friendly and helpful. There was a little bit of confusion over the the unit type I reserved (outside vs. inside). Also, I pre-paid for a lock and there was no record of it so I had to pull my receipt. Apparently there is a separate system for on-line orders. Why make it difficult for the employee? She was confused, I was confused, the computer system caused confusion. As previously stated, employee was great with a positive attitude. Couldn't ask for a better person to help me at the desk. She did the best she could with what she had. Please improve your computer system.

Brian Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

June S  |  Overall Experience 
Rating:
5.0

Staff was very helpful and professional..Will definitely recommend them to a friend 👍

Blake T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan S  |  First Impressions 
Rating:
4.0

Everyone was very helpful

Michael S  |  Overall Experience 
Rating:
5.0

Efficient easy process. Nicole was very kind and helpful in assisting me with how to unlock the door and find my unit.

Amy W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew U  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dana A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

June S  |  Online Move In 
Rating:
5.0

Awesome storage unit! Awesome and friendly staff!

lisa F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXIS W  |  First Impressions 
Rating:
5.0

The young man that helped me get storage locker was very helpful and the young ladies are very friendly and helpful. Highly recommended if you need storage or rentals great Team here

Steven B  |  Overall Experience 
Rating:
5.0

U-Haul made our trip convenient and easy, through the usual roughness of a move this big.

Sean D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C  |  Overall Experience 
Rating:
5.0

The only thing is wrong is last name. Beattie not Beatty. I am very impressed by the quality of service and how professional this location was.

Steven B  |  First Impressions 
Rating:
1.0

We tried on numerous occasions to get our unit enbandund to stop payments way past our stay in Florida, but was never resolved in a timely manner

JOSEPHINE I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C  |  Overall Experience 
Rating:
5.0

Got to be too expensive

Edward S  |  Overall Experience 
Rating:
5.0

Great staff and good service. Thank you. Gladys Mariani, Spouse

cliff m  |  Overall Experience 
Rating:
5.0

The staff was very friendly especially Nicole E, and she helped me numerous times with locking my storage unit, because I had trouble locking it. She deserves a Gold Star for all of her efforts and for helping me too. Thanks for allowing me to put my items in your storage unit. Ellen Moss

Ellen M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald P  |  Overall Experience 
Rating:
1.0

My belongings were eaten by rats.

victoryah c  |  Overall Experience 
Rating:
5.0

Termine mi contrato y fui a la oficina para que me impecionaran y no fueron y no me mandaron el fin del contrato . Tuve que llamar al servicio al cliente a otro día para decirle que ya me había ido y así me pudieron poner en el sistema que ya no estaba

Deyven S  |  Overall Experience 
Rating:
5.0

Cuando llegue al que me tocaba estaba lleno

Deyven S  |  Online Move In 
Rating:
5.0

Everything was great at the New Port Richey facility. The issue I had was picking up the truck at the St Cloud location. The place was closed but it said it was open until 12 pm. The person and the wife were extremely rude, the keys were not ready,. I had to wait 30 minutes or more for them. After he had them ready he placed them in the box and left never hold us it was ready, so we were just standing there alone not knowing where to get the key.

Edna L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cliff m  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly.

Amanda M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank A  |  Overall Experience 
Rating:
3.0

They guys was nice in the front desk but the storage building had a urine smell as soon as you go into the building witch was horrible. Also the light was out for over a month. On my move out date I asked for someone to fix it because I couldn't see while taking my stuff out and the lady told me to that i could crop open the side door because they didn't have anyone to fix it. Witch led me to I used my phone light to move my stuff out because the side door open did nothing for lighting up my unit. Not to mention all the spiders and moths in my unit witch I could of easily got bit by something not being able to see good what I was putting my hands on. So I would never recommend anyone to keep their stuff at this place. Nice staff but not sanitary!

Jaritza B  |  Overall Experience 
Rating:
5.0

The staff was great and knowledgeable

Frederick Q  |  First Impressions 
Rating:
5.0

Thanks so much for all your help. The staff was kind and friendly and very helpful. I will definitely recommend your facility to all my friends and family.

Darlene p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy D  |  First Impressions 
Rating:
5.0

I lost my keys while there and they were helpful and patient until I found them. Great people.

Michelle K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marie k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis H  |  Overall Experience 
Rating:
5.0

Staff was helpful and very friendly. Having to move is not always the best experience but your staff helped to make it more comfortable. Thank you

Lewis H  |  First Impressions 
Rating:
2.0

Customer service is horrible!!!

Dana R  |  Overall Experience 
Rating:
5.0

I was very satisfied with my storage unit, and UHaul staff

ARLENE L  |  Overall Experience 
Rating:
3.0

this places has issues with too many trucks and no room to drive around without hitting something

GARY F  |  Overall Experience 
Rating:
1.0

The A/C, was down to much! I had issuance, and never coveted anything! Half the time I would go in! No A/C at all! So 1/4, of my stuff I had to through away! Insurance, never helped! Said it was something, on my end! I paid for a year, with insurance! And got nothing!

Christopher E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary j  |  First Impressions 
Rating:
4.0

Only the owner helped me get the boxes in my car. Made 4 different trips there for more boxes and tape

Jan V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niccola N  |  Overall Experience 
Rating:
3.0

The price went up twice within a year and I felt like that was too much too soon. Also, I feel like I should not have to pay extra to access the site after a certain time. If I have a unit there, I should be granted access at any time and not be charged. That's why I left after a year of renting.

Robert B  |  Overall Experience 
Rating:
3.0

There was a leak into my unit destroyed some valuable items of mine in unit 1103. Got an email stating that they/you were raising the rates on the unit because they/you hold high standards and in order to continue those standards they/you had to charge more. If I could go back I wouldn’t think you needed half the charge to upkeep the facility from what I saw and take this as a marketing skeem/scam. Highly disappointed with the facility and would rate this facility average or below.

Joshua A  |  Overall Experience 
Rating:
5.0

Tim was amazing till the end !!

Jimmy P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucia R  |  First Impressions 
Rating:
3.0

The late payment policy sucks enough I will never use a facility with policy such as uhual's again.

BRITTANY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan C  |  Overall Experience 
Rating:
1.0

We had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I’m so disappointed.

Paul S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E  |  First Impressions 
Rating: