Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees are well knowledgeable a very pleasant a very helpful . They showed me where my unit was n lock was already in unit once I unloaded had a cart n ladder to use n even gave us water it was a very hot day . No stress what so ever . I would highly recommend.
JOSEPHINE V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EDWARD B
Rating:
5.0
Customer did not leave a comment.
BRET I
Rating:
4.0
The drop off was quick and professional.
Charles M
Rating:
5.0
Customer did not leave a comment.
JASON Z
Rating:
5.0
Customer did not leave a comment.
WALTER H
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Customer did not leave a comment.
WANDA S
Rating:
5.0
Great employees
ALAN S
Rating:
5.0
Customer did not leave a comment.
YESICA T
Rating:
5.0
Customer did not leave a comment.
DALE R
Rating:
5.0
Great staff
HIPOLITO P
Rating:
5.0
Customer did not leave a comment.
JEFFERY P
Rating:
5.0
The girl that took care of me from running it she dropping it off was amazing
DEBRA A
Rating:
5.0
Customer did not leave a comment.
NICOLEE L
Rating:
5.0
Customer did not leave a comment.
MICHAEL R
Rating:
4.0
Staff at the rental location was extremely helpful, informative, and friendly. Big thumbs up to the team at this location.
Keith J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
GREGORY M
Rating:
5.0
This location is amazing. I will drive out of my way and pay the extra dollars in mileage just so I can give this place my business. The customer service is beyond what I could ever expect. Can’t say enough great things about this staff. Very well run, very professional, very polite.
Anthony D
Rating:
5.0
Would you please send me a copy of the statement? I need to send it to fema my email is Pamela Buck cc@gmail.com. Thank you
Pamela B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN K
Rating:
5.0
Customer did not leave a comment.
ZAIDA M
|
First Impressions
Rating:
4.0
The truck I rented had the check engine light on, but it ran fine.
The women that checked me in & out were excellent. I only rented the truck because I needed to return a rental tool to Home Depot that was too heavy for me to lift. I did not check to see if the truck had a ramp that I could use to load the tool. When I got to my house I realized that I had mad a mistake (the truck did not have a ramp). I called the woman who had checked me out and asked for another truck, but she informed me that none were available. She suggeste that I rent a motorcycle trailer that could be pulled with the truck I had. This suggestion worked perfectly!
MICHAEL O
Rating:
4.0
Customer did not leave a comment.
Despina H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Russ F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE K
Rating:
4.0
Customer did not leave a comment.
IDA G
Rating:
5.0
The staff was very accommodating and professional. Was very helpful. Thanks for helping us make a smooth transition.
DONN P
Rating:
5.0
Customer did not leave a comment.
BRITTNEY S
|
First Impressions
Rating:
5.0
I came in a very bad way. I had just come out of the hospital, and I was trying to accomplish too many things at the same time. I was having a panic attack at the time, and I don't believe I was doing myself any good, so I talked to the customer service representative. I think your company handles. Your customers very well and I will be a repeat customer.Thank you
MARIA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VANCE B
Rating:
4.0
Customer did not leave a comment.
JOERG S
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
|
Overall Experience
Rating:
5.0
The team here is really great. Cherokee had me in and out quickly on both pickup and return of a utility trailer. She was also very helpful at recommending storage options too.
HECTOR R
Rating:
4.0
Customer did not leave a comment.
Tara O
Rating:
5.0
Wonderful experience with the U haul personnel.Very knowledgeable and quick to get me out of there with the trailer.Would recommend this location to rent a trailer
ANTONIO B
Rating:
5.0
Terrific staff, very accommodating. Can't think of anything you could improve on other than a larger facility.
JOHN M
Rating:
5.0
Customer did not leave a comment.
KENNETH A
Rating:
5.0
They went above and beyond to help me
Susan C
Rating:
5.0
Customer did not leave a comment.
JEFFREY K
Rating:
5.0
I forget the gentleman’s name who helped us. Big beard! So nice, very helpful, and really made the experience. Well mannered and respectful.
ANTHONY D
Rating:
5.0
Very easy experience. Would use UHAUL again if needed.
STEVEN F
Rating:
5.0
Everyone was extremely helpful!!
Fredrick T
|
First Impressions
Rating:
5.0
All went very well
ARNOLD C
Rating:
5.0
Customer did not leave a comment.
ROBERT G
Rating:
5.0
Happy with the service
michael p
|
First Impressions
Rating:
5.0
Great people at this location.
WILLIAM L
Rating:
5.0
You couldn’t ask for a Greater Group of Staff
BARRY S
Rating:
5.0
Customer did not leave a comment.
DIANA D
Rating:
5.0
Customer did not leave a comment.
ALAN S
Rating:
5.0
Customer did not leave a comment.
DEVYN K
Rating:
5.0
Customer did not leave a comment.
JOHN H
|
First Impressions
Rating:
5.0
Thanks for the help during the hurricane
NEAL R
|
Overall Experience
Rating:
3.0
I'd prefer to not have to leave a review but im reminded or bothered to fill out the review too often. Thank you.
NELSON S
|
Overall Experience
Rating:
5.0
C ya before next hurricane, not after !
Dale W
|
Overall Experience
Rating:
4.0
Helpful staff, handled the hookup and answered all questions.
Nancy P
Rating:
5.0
Customer did not leave a comment.
RANDALL B
Rating:
5.0
Customer did not leave a comment.
JUDITH W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN K
Rating:
5.0
Customer did not leave a comment.
DANNY F
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
The the people that helped me were awesome and helped to make my move a little easier
NICOLE S
Rating:
5.0
I found the experience very satisfying the staff was very helpful..
WESLEY C
Rating:
5.0
Great experience at a reasonable price.
ZHENKANG L
Rating:
5.0
Customer did not leave a comment.
KRIS C
Rating:
5.0
Customer did not leave a comment.
ALAN S
Rating:
5.0
Customer did not leave a comment.
WAYNE P
Rating:
1.0
Be nice and professional. Communication between stores with transfers needs to get better. Terrible experience with rental truck and Communication with equipment transfers. Hopefully it's improved for the next.
MARCUS W
Rating:
5.0
The staff was very good!
karen f
Rating:
5.0
Customer did not leave a comment.
William D
|
Overall Experience
Rating:
5.0
Everyone was excellent. It was great working with Robert. Great service
Thomas J
Rating:
5.0
Customer did not leave a comment.
DANIEL S
|
Overall Experience
Rating:
5.0
Great experience from start to finish!
DAVID D
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
4.0
Customer did not leave a comment.
JOHN P
Rating:
4.0
I believe they need to be better situated on doing things. I was a U-Haul dealer private it’s how you set yourself up so you greet your customers as you were their friend and a person I checked in with was very good. I couldn’t tell you his name, but I was very satisfied The way he handled things.
GARY S
Rating:
5.0
Customer did not leave a comment.
JORGE G
Rating:
4.0
Customer did not leave a comment.
GEORGE A
Rating:
5.0
Customer did not leave a comment.
LETICIA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOAN V
Rating:
3.0
it's very hard to get in and out of the units. It's a small lot at a very big intersection.
NANCY C
|
Overall Experience
Rating:
5.0
The representative with the longer dreadlocks is the one that always helps me she’s always so nice and consistent and knowledgeable.
SHARONE B
Rating:
5.0
Clean, friendly and fast.
SHELLY A
Rating:
5.0
Customer did not leave a comment.
JOSE T
Rating:
4.0
Customer did not leave a comment.
ROBERT E
Rating:
5.0
Customer did not leave a comment.
Stephen E
|
Overall Experience
Rating:
1.0
Terrible service and the general manger was nasty and unprofessional
HAROLD J
Rating:
5.0
Amazing staff. Fast and pleasant experience for a first time user of us haul.
LYNN D
Rating:
4.0
My local dealer said I was over charged
ROBERT H
Rating:
3.0
Customer did not leave a comment.
RONALD D
Rating:
5.0
I didn't see or notice anything broken Sooo don't try to fix something that Is Not Broken. "I really enjoyed the wonderful professional attitude of both the customer service representatives" (Loved the cookies, Thanks.)
DOROTHY B
Rating:
4.0
Brittany of NPR location and staff at and Nicole and staff
AT jasmine lake location have been extremely helpful and sorted out any issues I experienced promptly and professionally. Thank you ladies! Keep up great work 😊
kama b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEREK J
Rating:
5.0
Everyone was so helpful and kind
mary w
|
Overall Experience
Rating:
3.0
Easier to rent the tow dolly than I thought it would be. I like this tow dolly especially with the brake controller. It was the easiest towing I ever had to make.
RONALD W
Rating:
5.0
Nothing. Excellent experience all the way around. Thank you.
GWEN W
Rating:
5.0
My experience was quick and simple.
It was a last minute decision to rent a U-Haul and I got there maybe 5 minutes Before closing . Expecting frustration cause they’ll had a long day. But totally opposite they were welcoming and excited to serve me.
That made my experience great! And it was the same with returning it. Well done service. Joy McGregor
JOY M
Rating:
5.0
I always rent from the 5631 us hwy 19 location an I've always been treated with respect an I would recommend this location to any body that needs to what ever is your they are very respectful, never had a complaint in all these years renting I give them a A+ thank you
MAXINE M
Rating:
5.0
Customer did not leave a comment.
AUSTIN M
Rating:
5.0
The staff is friendly and efficient, the location is great. Overall positive experience.
ROBERT V
Rating:
4.0
Customer did not leave a comment.
DENNIS B
Rating:
5.0
Customer did not leave a comment.
ALAN A
Rating:
5.0
The girl and gentleman in the location were superb and thorough in explaining the process. Superb customer service.
ROGER M
Rating:
5.0
Nothing I can see this location was the best
WILLIAM T
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
DELMER F
Rating:
5.0
Customer did not leave a comment.
DANIEL P
Rating:
4.0
Do you have a discount for people like me who have been flooded out and I did a place to put things away that I could save?
Pamela B
|
First Impressions
Rating:
5.0
Great customer service clean truck, just needed a back up camera in vehicle.
PASQUALE L
Rating:
5.0
Customer did not leave a comment.
TANIA Z
Rating:
4.0
Keep up the good work
LUIS S
Rating:
5.0
Customer did not leave a comment.
LAWRENCE K
Rating:
5.0
Customer did not leave a comment.
PAUL G
Rating:
5.0
Had trouble with phone system when calling location. Kept repeating prompts.
JERRY C
Rating:
1.0
A few minutes ago I left the car that I rented from you and picked up my car that was parked at your location, your employees put screws under my wheels. I just stopped because I had punctured wheels. Please check the information. Please look at the surveillance cameras.
I got out to see what I could have hit, but there was nothing, and after driving a few miles, I drove off. My rear right tire went flat.
I got out to see what I could have hit, but there was nothing, and after driving a few miles, I drove off. My rear right tire went flat.
VITALII P
Rating:
4.0
Customer did not leave a comment.
NANCY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YOUSSEF B
Rating:
5.0
Customer did not leave a comment.
STEPHEN M
Rating:
5.0
Customer did not leave a comment.
HARRY M
Rating:
5.0
I really appreciate your courtesy of your service!!
SUSAN C
Rating:
5.0
Customer did not leave a comment.
JANET H
Rating:
4.0
Make sure you sell the right hitch to the customer
STEPHANIE J
Rating:
5.0
Nice vehicle, nice agent and good price.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
patty B
Rating:
3.0
The facility was clean and well organized and the gentleman that checked the truck out to me was very good and exceptionally helpfull. The truck itself was clean, but shifted very hard, which wasn't really a problem - just a little uncomfortable. The check in process was very bad. I was told when I checked the truck out that it had a full tank of gas. I drove it 30 miles and before I returned it I had to put 8.5 gallons of gas in it. When was checking it in I told the young lady that was assiting me that there must be something wrong with the gas gage or whomever checked it iin previously had written down the wrong fuel gage reading. She told me that the paperwork was correct and that the truck used 8.5 gallons of gas. I had to get her to use the calculator on her phone to show her that if the truck used 8.5 gal and traveled 30 miles then the truck was getting 3.5 miles per gallon. She finally agreed with me and took me in to see that manager. I had to go through the same exercise with the manager, who finally gave me a $20 Credit. The Manager then told me that the total price for the rental was $170. Again I had to explain to her that I only travled 30 miles. I had to show her that the rental was for $19 for the day and $0.99 per mile plus $16 (i think) for insurance - so the whole rental should be about $66 plus tax and that turned into another mathmatics lesson. The whole thing turned a decent rental into an aggrevating rental.
MICHAEL O
Rating:
3.0
My only issue beside higher average rent prices is I was lock out several times from my unit from the exterior lock due to a faulty door handle and it was pretty inconvenient but other than that I love this store and have over 10 years experience with It and will alway choose you first if I need something safe and stored.
BENJAMIN H
|
Overall Experience
Rating:
5.0
All the staff was very knowledgeable and helpful. I will definitely recommend this location to everyone. Thank you.
Dana S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Darren R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
william r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARLES M
|
Overall Experience
Rating:
5.0
I was really impressed the facility was cleaned the price was great n finally the employees were fantastic I will pass the words back to family n friends. Once again thank you
CECILIA S
|
First Impressions
Rating:
5.0
Your staff is always friendly and helpful. Thank you Cherokee & Alex D. For your assistance in closing out my unit.
Susan G
|
Overall Experience
Rating:
5.0
Yesterday was a highly stressful day for myself and my family, but I can honestly say that Brittney Strickland and her entire staff made a bad day tolerable with their support. I cannot thank the crew at U-Haul Moving & Storage Of New Port Richey for keeping humanity at the center of you do.
Moving is never easy, but it was made infinitely easier with your help and I’m grateful.
-Gail C.
Gail C
|
First Impressions
Rating:
2.0
Bugs in units, not well temp controlled very hot.prices too expensive for how hot it is, roaches and other bugs in hallways and going into units. Hours close to early. Doors hard to open and close
Emmaline P
|
Overall Experience
Rating:
3.0
The gate to the storage unit was pretty frequently left wide open. While the staff were friendly, this was a frequent concern.
Leo R
|
Overall Experience
Rating:
5.0
The Phila U haul was amazing.Arrived in Florida and found out they were also very friendly,helpful and had no problems .I would highly recommend U haul .Great prices and seevice.
SHARON W
|
Overall Experience
Rating:
4.0
Would definitely continue to use uhaul.
theo g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
theo g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Daniel M
|
Overall Experience
Rating:
5.0
Staff was always there for help. It was well maintained.
david l
|
Overall Experience
Rating:
5.0
No problem’s while using shed!
richard p
|
Overall Experience
Rating:
5.0
The lady who took my order and wrote me up was excellent knowledgeable and very quickly got me on the road
JAMES G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dalton D
|
Overall Experience
Rating:
3.0
Wanted a closer unit to Hudson! Some how I ended up getting this site! Hardly any room to turn a truck around!
richard p
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Edward A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara G
|
Overall Experience
Rating:
5.0
I recently broke 4 toes and lost the place I was renting, so I needed help moving my belongings to a safe place. I called Uhaul to see if they had a storage unit available, and was happy to know they did. With their help, they suggested I call a moving company to help me, and Jeremy was the person who helped me, thank God ! I am so lucky he sprang into action, because since breaking my toes, I can't put any weight on my foot, and he came to my emotional rescue yesterday. 🙂 I am so grateful he was available and willing to help me too. ❤️ I would like to meet him in person and thank him for doing my job for me.
Ellen M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HARRY E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KARENANN F
|
Overall Experience
Rating:
4.0
The Manager on Staff. Was fantastic and deserve respect and and compliment and raise. She went above and beyond her job. To help at ( New Port Richey Florida ) Fantastic Manager.
glenn t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KARENANN F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alana S
|
Online Move In
Rating:
5.0
REALLY NICE GROUP, ATTENTIVE PERFECT
Stephen E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven C
|
First Impressions
Rating:
5.0
Overall the person moving me in was very friendly and helpful. There was a little bit of confusion over the the unit type I reserved (outside vs. inside). Also, I pre-paid for a lock and there was no record of it so I had to pull my receipt. Apparently there is a separate system for on-line orders. Why make it difficult for the employee? She was confused, I was confused, the computer system caused confusion. As previously stated, employee was great with a positive attitude. Couldn't ask for a better person to help me at the desk. She did the best she could with what she had. Please improve your computer system.
Brian Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
June S
|
Overall Experience
Rating:
5.0
Staff was very helpful and professional..Will definitely recommend them to a friend 👍
Blake T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan S
|
First Impressions
Rating:
4.0
Everyone was very helpful
Michael S
|
Overall Experience
Rating:
5.0
Efficient easy process. Nicole was very kind and helpful in assisting me with how to unlock the door and find my unit.
Amy W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Andrew U
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dana A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
June S
|
Online Move In
Rating:
5.0
Awesome storage unit! Awesome and friendly staff!
lisa F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXIS W
|
First Impressions
Rating:
5.0
The young man that helped me get storage locker was very helpful and the young ladies are very friendly and helpful.
Highly recommended if you need storage or rentals great Team here
Steven B
|
Overall Experience
Rating:
5.0
U-Haul made our trip convenient and easy, through the usual roughness of a move this big.
Sean D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
5.0
The only thing is wrong is last name. Beattie not Beatty.
I am very impressed by the quality of service and how professional this location was.
Steven B
|
First Impressions
Rating:
1.0
We tried on numerous occasions to get our unit enbandund to stop payments way past our stay in Florida, but was never resolved in a timely manner
JOSEPHINE I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie C
|
Overall Experience
Rating:
5.0
Got to be too expensive
Edward S
|
Overall Experience
Rating:
5.0
Great staff and good service. Thank you.
Gladys Mariani,
Spouse
cliff m
|
Overall Experience
Rating:
5.0
The staff was very friendly especially Nicole E, and she helped me numerous times with locking my storage unit, because I had trouble locking it. She deserves a Gold Star for all of her efforts and for helping me too.
Thanks for allowing me to put my items in your storage unit. Ellen Moss
Ellen M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donald P
|
Overall Experience
Rating:
1.0
My belongings were eaten by rats.
victoryah c
|
Overall Experience
Rating:
5.0
Termine mi contrato y fui a la oficina para que me impecionaran y no fueron y no me mandaron el fin del contrato . Tuve que llamar al servicio al cliente a otro día para decirle que ya me había ido y así me pudieron poner en el sistema que ya no estaba
Deyven S
|
Overall Experience
Rating:
5.0
Cuando llegue al que me tocaba estaba lleno
Deyven S
|
Online Move In
Rating:
5.0
Everything was great at the New Port Richey facility.
The issue I had was picking up the truck at the St Cloud location. The place was closed but it said it was open until 12 pm. The person and the wife were extremely rude, the keys were not ready,. I had to wait 30 minutes or more for them. After he had them ready he placed them in the box and left never hold us it was ready, so we were just standing there alone not knowing where to get the key.
Edna L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cliff m
|
First Impressions
Rating:
5.0
The staff was very helpful and friendly.
Amanda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank A
|
Overall Experience
Rating:
3.0
They guys was nice in the front desk but the storage building had a urine smell as soon as you go into the building witch was horrible. Also the light was out for over a month. On my move out date I asked for someone to fix it because I couldn't see while taking my stuff out and the lady told me to that i could crop open the side door because they didn't have anyone to fix it. Witch led me to I used my phone light to move my stuff out because the side door open did nothing for lighting up my unit. Not to mention all the spiders and moths in my unit witch I could of easily got bit by something not being able to see good what I was putting my hands on. So I would never recommend anyone to keep their stuff at this place. Nice staff but not sanitary!
Jaritza B
|
Overall Experience
Rating:
5.0
The staff was great and knowledgeable
Frederick Q
|
First Impressions
Rating:
5.0
Thanks so much for all your help. The staff was kind and friendly and very helpful. I will definitely recommend your facility to all my friends and family.
Darlene p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peggy D
|
First Impressions
Rating:
5.0
I lost my keys while there and they were helpful and patient until I found them. Great people.
Michelle K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
marie k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marion S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lewis H
|
Overall Experience
Rating:
5.0
Staff was helpful and very friendly. Having to move is not always the best experience but your staff helped to make it more comfortable. Thank you
Lewis H
|
First Impressions
Rating:
2.0
Customer service is horrible!!!
Dana R
|
Overall Experience
Rating:
5.0
I was very satisfied with my storage unit, and UHaul staff
ARLENE L
|
Overall Experience
Rating:
3.0
this places has issues with too many trucks and no room to drive around without hitting something
GARY F
|
Overall Experience
Rating:
1.0
The A/C, was down to much! I had issuance, and never coveted anything! Half the time I would go in! No A/C at all! So 1/4, of my stuff I had to through away! Insurance, never helped! Said it was something, on my end! I paid for a year, with insurance! And got nothing!
Christopher E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gary j
|
First Impressions
Rating:
4.0
Only the owner helped me get the boxes in my car. Made 4 different trips there for more boxes and tape
Jan V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Niccola N
|
Overall Experience
Rating:
3.0
The price went up twice within a year and I felt like that was too much too soon. Also, I feel like I should not have to pay extra to access the site after a certain time. If I have a unit there, I should be granted access at any time and not be charged. That's why I left after a year of renting.
Robert B
|
Overall Experience
Rating:
3.0
There was a leak into my unit destroyed some valuable items of mine in unit 1103. Got an email stating that they/you were raising the rates on the unit because they/you hold high standards and in order to continue those standards they/you had to charge more. If I could go back I wouldn’t think you needed half the charge to upkeep the facility from what I saw and take this as a marketing skeem/scam. Highly disappointed with the facility and would rate this facility average or below.
Joshua A
|
Overall Experience
Rating:
5.0
Tim was amazing till the end !!
Jimmy P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucia R
|
First Impressions
Rating:
3.0
The late payment policy sucks enough I will never use a facility with policy such as uhual's again.
BRITTANY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan C
|
Overall Experience
Rating:
1.0
We had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I’m so disappointed.
Paul S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James K
|
First Impressions
Rating:
5.0
I love uhaul.
John G
|
First Impressions
Rating:
3.0
The customer service was far more better than renting the storge unit. Tim is very patient, kind and understanding. He really cares for his customers. He is an example of a true manager with excellent customer service.
ARLENE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julio R
|
First Impressions
Rating:
5.0
Very friendly staff
Jimmy P
|
First Impressions
Rating:
5.0
Always extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!
Jeremy R
|
Overall Experience
Rating:
1.0
After 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propan
THOMAS F
|
Overall Experience
Rating:
5.0
Danny & George did a great job, will use them again
BARBARA G
|
First Impressions
Rating:
5.0
Robert was a pleasure to deal with.
deborah w
|
First Impressions
Rating:
5.0
Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.
Benjamin M
|
First Impressions
Rating:
5.0
Staff was friendly, quick and efficient. I would recommend them.
KATHLEEN D
|
Overall Experience
Rating:
4.0
Convenient location.
Henry R
|
Overall Experience
Rating:
3.0
Tim was nice but between answering phones and people in the lobby he was busy and could use some help
Beth B
|
First Impressions
Rating:
5.0
Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super
REBECCA W
|
Overall Experience
Rating:
5.0
Nice people, great customer service!
chris s
|
First Impressions
Rating:
5.0
I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.
Angela S
|
Overall Experience
Rating:
5.0
Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly
RIGOBERTO V
|
First Impressions
Rating:
4.0
I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.
GENE M
|
Overall Experience
Rating:
4.0
My move out was very easy and without stress.
Kelly T
|
Overall Experience
Rating:
4.0
The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior
Valerie W
|
Overall Experience
Rating:
5.0
GREAT place for storage
Dominic C
|
Overall Experience
Rating:
5.0
I used this storage unit for 4 years and never had a problem.
CHRISTA C
|
Overall Experience
Rating:
3.0
The u haul facility here was average , but the staff could be much more friendly to the customers.
robert b
|
Overall Experience
Rating:
5.0
Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.