Customer Reviews for U-Haul Moving & Storage of New Port Richey

1839 reviews

5631 US Hwy 19   New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

(727) 842-8415

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(727) 842-8415

5631 US Hwy 19
New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Walk in to rent a U-haul Truck..Wait a minute or two..Nice Lady had me in what I needed in a couple more minutes..Easy Return..No waiting..No muss No fuss..A pleasure doing business with them..Thank You..Robert

Robert B. 
Rating:
4.0

This location had new staff which the manager was very helpful with assisting them. The girl we had seemed very knowledgeable for only being on the job a week. Very helpful at this location.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Dominic B. 
Rating:
5.0

We told him about the no air-conditioning and they said we had to call other people which was a little frustrating so now I have to call some other part of U-Haul to get help with this

Gregg F. 
Rating:
4.0

Customer did not leave a comment.

hannah E. 
Rating:
1.0

Customer did not leave a comment.

Sheila P. 
Rating:
5.0

So easy to rent. Trisha was very helpful and polite

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

BRANDI G. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Vicky P. 
Rating:
3.0

Wasn't told there was a $20 fee, for dropping off after .hrs. Read that in the contract later, so just dropped it off a day later since the daily rate was only $14.95

John S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Staff made it so easy. ordered online. They accessed order, explained mileage and all. Out the door in five minutes. (had to wait for printer). Best uhaul ever.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

RJ O. 
Rating:
5.0

quick and painless, Great location and customer service. Thanks

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

I was really surprised that uhaul doesn't have a truck with cruise control. I'm driving across states cruise control would be great. I'll think twice next time

Denice L. 
Rating:
4.0

Customer did not leave a comment.

Justin K. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Dewey W. 
Rating:
4.0

This location is convenient but WAY to small to maneuver the trucks around in.

John V. 
Rating:
1.0

I called customer service and explain my issue. I was advised that somebody will follow through. Nobody did. It is very unlikely to use this location again

NIKOLAY M. 
Rating:
4.0

Customer did not leave a comment.

ARTURO M. 
Rating:
5.0

The service here was perfect, well organized and extremely efficient!!! Keep up the good work!

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

taylor P. 
Rating:
4.0

I don't know who the blame is for this but I started in Florida and drove to Wisconsin. When I got to about Chicago, the temperatures were extremely cold (near zero degrees F). The washer fluid froze up in the truck and stopped working at probably the worst time and I had to finish the last 2 hours of my trip with very salty/dirty windows because of this. Please be sure to let the U-Haul locations down south to make sure they have put in anti-freeze fluid in all rentals so this doesn't happen to anyone else. Other than that the service was great! Thank you!

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

No one was wearing masks when I went inside.

EDMUND L. 
Rating:
5.0

The uhaul kept randomly going from 2-3k RPM to 5k+ constantly through the whole trip. It burned up a lot of our gas. Also, the seal on the driver's side door mist have not been 100% because it was super loud and drafty cold the whole time. Also, the door to it was filthy... Every time we put the door up or down a sea of dirt fell off of it onto all of our stuff. Really displeased with our experience and we paid over 2500 dollars for this. Probably would never use uhaul ever again.

Travis T. 
Rating:
5.0

Customer did not leave a comment.

mariveth R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Lower prices or give discounts. The entrance yo the location needs to be fixed.

Charles M. 
Rating:
4.0

You should notify people when equipment not at rental sight. I did not get truck until noon and you had plenty of time to tell me location was changed. Not good customer relations.

Raymond B. 
Rating:
5.0

This location is the one I always use. They had 37 trailers like the one we rented in CT. According to Brian, the location in Stratford had the only trailer available in the entire state of CT. I'm happy to have been able to secure it. Kudos to Brian. He went above & beyond 😊

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Super people excellent service! Thank you!

Donna U. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
2.0

When I returned the truck I explained to the lady that I had put more gas than I was supposed to by accident she didn't offer any kind of future discount

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Scott I. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
Rating:
5.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

PHIL V. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

Perry C. 
Rating:
2.0

Within the last four months we have lost two family members to covid 19 and others who recently contracted the virus too. A 100% disregard for the safety of customers, other employees and themselves. I walked in masked up and found two young female employees without a mask and a young guy with one on. Neither female put on a mask upon me being at the counter and the plexiglas has been proven to be effective protection. The female Diana is pregnant and makes it worse for her babies protection. I had to use the key pad and no sanitizer readily out at each customer walk up. Not safe ,upon return later that day a friendly red hair female had on a mask outside while dropping off the trailer rented earlier.

Michael T. 
Rating:
5.0

No suggestions. I was very happy with this rental and the service I received.

Mary R. 
Rating:
3.0

Customer did not leave a comment.

Cheyenne B. 
Rating:
5.0

Customer did not leave a comment.

Blain L. 
Rating:
5.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
1.0

Your store was not to the level of customer service the truck was dirty and in top your agent lie about how many miles I drove

Julio R. 
Rating:
5.0

Just keep up the good work.

Anthony P. 
Rating:
2.0

We are in the middle of a pandemic and no one had a mask on, which was shocking considering one of them is pregnant.

TRACEY F. 
Rating:
5.0

The employees were great very helpful. They had a great attitude A plus service.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Roberta L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
2.0

Yo vivo en holiday y tengo una estación de uhaul muy cerca de mi casa y no se porqué la pagina web me mando a otra que me queda a 5 millas, por todo lo demás muy bien.

Victor G. 
Rating:
1.0

The owner, an overweight guy, was rude to me and even more rude to the pregnant girl that works for him! He was kind of arguing with her about the trailer # and said some rude comment and kind of shouted "THANKS FOR CHOOSING THAT TRAILER!" as he walked outside to get the trailer that she chose for me while he was literally rolling his eyes! While he and I were hooking up the trailer to my vehicle, he told me that, "she needs to be replaced by someone that can count to 10 because obviously she can not. She wouldn't have chose that trailer that is in the back." All while he continously shaking his head and scuffing. Then he made a remark about my trailer hitch should have bigger notches cut out and I said that it is a Uhaul hitch so he scuffed and said, "It's definitely not one of our hitches." Then I showed him the stamp that displays the Uhaul name! He told me to turn on my head lights and then the turn signals to check the wiring and seen that they did not work because my wiring has not worked in years. He still let me drive out of there after he realized that the lights does not work.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Fritz M. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Lyle V. 
Rating:
4.0

Customer did not leave a comment.

Madison J. 
Rating:
2.0

Been charged 50.00 × 2 for 1 rental that was suppose to be 19.00

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Tim was amazing till the end !!

Jimmy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
5.0

Fast easy great service I've used other locations in my area this is my new go to location thank you

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
4.0

Customer did not leave a comment.

Yolanda R. 
Rating:
3.0

Customer did not leave a comment.

Bruce H. 
Rating:
3.0

Customer did not leave a comment.

Rony P. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
1.0

On 10/31/20 I went into this location in person to reserve a 26' ft truck for 11/8/20 , I requested EARLY pickup , 7 am , via the drop box to retrieve keys .. the salesgirl stated I could pick up the truck at 7 am .. the day of pickup I received no code to get keys from lock box .. called 1-800 # and was told that size truck was not available for early pick up and had to wait till the store opened at 9 am to get the keys ... well the salesgirl should have known that and told me ., there's a break down in your training system or she's incompetent. I asked for a supervisor on the phone and was given a 50 dollar credit ., mind you I had paid a crew to help us move and made arrangements to start at 8 am .. but we had to wait till 9 am when the store opened to get the keys , hence why I made arrangements for a 7 am pickup .. plus we had rain coming so we wanted to start early .. your poor training system and or incompetent staff delayed my move 2 hours which cost me way more than the 50 dollar credit I received.. and had my homes contents been rained on due to the delay your incompetent staff caused me I would have filed a lawsuit. I will not use UHaul service again .

Corrine K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Z. 
Rating:
5.0

Very quick and easy return

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Timothy is always very helpful.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Marc O. 
Rating:
5.0

Customer did not leave a comment.

BHAVIN S. 
Rating:
4.0

Customer did not leave a comment.

Frederick W. 
Rating:
3.0

Please take down the equiptment drop off/ return sign located at rear gate as this is apparently not even used and created much confusion and and took 45 minutes contacting uhaul directly in order to get proper direction on where actual drop off location is.

ryan C. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
5.0

This is the best UHaul location I have used locally.

JAMES M. 
Rating:
1.0

Dirty unit, wasn't even empty yet!!

Rhonda Z. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Good experience

john S. 
Rating:
5.0

They were very helpful!

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Keep up the good work fhanks

Montavious R. 
Rating:
2.0

Staff too slow .took hour or more to check out truck to use it for less time then took to rent total time need better training.

ROBERT R. 
Rating:
3.0

The late payment policy sucks enough I will never use a facility with policy such as uhual's again.

BRITTANY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan C.  |  Overall Experience 
Rating:
1.0

We had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I’m so disappointed.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James K.  |  First Impressions 
Rating:
5.0

I love uhaul.

John G.  |  First Impressions 
Rating:
3.0

The customer service was far more better than renting the storge unit. Tim is very patient, kind and understanding. He really cares for his customers. He is an example of a true manager with excellent customer service.

ARLENE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio R.  |  First Impressions 
Rating:
5.0

Very friendly staff

Jimmy P.  |  First Impressions 
Rating:
5.0

Always extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!

Jeremy R.  |  Overall Experience 
Rating:
1.0

After 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propan

THOMAS F.  |  Overall Experience 
Rating:
5.0

Danny & George did a great job, will use them again

BARBARA G.  |  First Impressions 
Rating:
5.0

Robert was a pleasure to deal with.

deborah w.  |  First Impressions 
Rating:
5.0

Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.

Benjamin M.  |  First Impressions 
Rating:
5.0

Staff was friendly, quick and efficient. I would recommend them.

Yvonne P.  |  Overall Experience 
Rating:
4.0

Convenient location.

Henry R.  |  Overall Experience 
Rating:
3.0

Tim was nice but between answering phones and people in the lobby he was busy and could use some help

Beth B.  |  First Impressions 
Rating:
5.0

Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super

REBECCA W.  |  Overall Experience 
Rating:
5.0

Nice people, great customer service!

chris s.  |  First Impressions 
Rating:
5.0

I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.

Angela S.  |  Overall Experience 
Rating:
5.0

Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly

RIGOBERTO V.  |  First Impressions 
Rating:
4.0

I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.

GENE M.  |  Overall Experience 
Rating:
4.0

My move out was very easy and without stress.

Kelly T.  |  Overall Experience 
Rating:
4.0

The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior

Valerie W.  |  Overall Experience 
Rating:
5.0

GREAT place for storage

Dominic C.  |  Overall Experience 
Rating:
5.0

I used this storage unit for 4 years and never had a problem.

CHRISTA C.  |  Overall Experience 
Rating:
3.0

The u haul facility here was average , but the staff could be much more friendly to the customers.

robert b.  |  Overall Experience 
Rating:
5.0

Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.

Scott D.  |  Overall Experience 
No reviews have been submitted for this location.

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