Customer Reviews for U-Haul Moving & Storage of New Port Richey

2,145 reviews

5631 US Hwy 19   New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

(727) 842-8415

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(727) 842-8415

5631 US Hwy 19
New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Alyssa and Robert were awesome!!!

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Not the reps fault but U-Haul had wrong address for my drop off location. Link given took me to a completely different location.

Karl K. 
Rating:
5.0

The two ladies at this location was great to deal with about the Uhaul. What a great team to help me. Cudos.

mary C. 
Rating:
3.0

The drop off location was fine; however, we ended up having to drop off after hours. I put the wrong fuel gauge during the checkout process and it wouldn't allow me to go back to fix it and we ended up being charged $16.60. I disputed the charge and took a photo of the actual gauge before and after.

tyree L. 
Rating:
5.0

Called to reserve a trailer came in was greeted by Alyssa Bennett who was very nice to work with

Justin C. 
Rating:
5.0

The staff was friendly at pick up and drop off

ron B. 
Rating:
5.0

A number of lights were out on trailer. Great staff, though.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

The staff were very friendly and helpful. No need to change anything. Very positive experience.

Travis W. 
Rating:
5.0

N/A

cindy K. 
Rating:
5.0

absolutely nothing. This location (as well as another nearby location that I've used) is great!

John B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Alyssa was very friendly and thoroughly explained the equipment return process. 10/10.

Jennifer R. 
Rating:
5.0

Alyssa assisted me.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Cora C. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
3.0

We made our reservation almost 2 weeks in advance and scheduled our pick up location within a couple of miles from our home. The night before our scheduled pick up I received a phone call, changing our pick up location to one that was within a few miles of our home. Upon arrival on moving day, they informed us that they did not have a 26' truck and that we had to drive 27 miles/45 minutes away to pick it up! Not only did this delay our move significantly, but with gas costing us $4.59 a gallon, we were told that they couldn't do anything about it, and we had to absorb the additional gas cost as well. However, they did extend our rental 100 miles and 1 day. So, after we paid $1500 for the truck rental and $1000 in gas, we were still charged an additional $15 for gas once we returned it even though we made sure that the gas was EXACTLY where it was when we picked it up. VERY DISAPPOINTING! We would actually give UHaul zero stars but the pick up location did do a good job and since I am sure that they would be the ones to get the negative review, I went with 3 stars. The truck had terrible brakes and an extremely rough ride. It sputtered and had a very hard time getting up to speed (with and without it being loaded). Overall, the whole experience from UHaul was not a good one!

Kara M. 
Rating:
5.0

Third time dealing with them. Very professional.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Nicole (Nicoly)? Was a great representative both checking me in and checking me out at the end of the rental. Very professional yet, personable at the same time. Great experience. 3rd time renting or returning at this location.

James B. 
Rating:
4.0

Customer did not leave a comment.

Valerie F. 
Rating:
2.0

The trailer I rented had not been cleaned out from the last customer, still had dirt and leaves in it. The running lights did not work on the trailer when the vehicle headlights were on, but the brake lights and turn signals did work. The associate the hooked up the trailer did not secure the trailer to the hitch on the truck and when I took off it fell off the truck before got out of the UHaul parking lot. For the first time in going to this location multiple times in ten years, they not only took pictures of my drivers license but then demanded the name and phone number of someone they could call right then to verify that I was who I said I was. If my drivers license is good enough to get me on an airplane at an airport it damn sure should be good enough to rent a trailer.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Martha L. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

Clinton B. 
Rating:
5.0

Customer did not leave a comment.

Phyllis W. 
Rating:
5.0

Fantastic customer service

Caroline M. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Both locations were very friendly and knowledgeable about the equipment. The personnel went above and beyond my expectations. U-Haul should supply lubricant for ratcheting devices at locations.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Alissa was awesome!

Frank A. 
Rating:
5.0

Nice people

Jim C. 
Rating:
5.0

I did not catch her name, but the young lady who checked me in was extremely friendly, knowledgeable, and professional.

Jon S. 
Rating:
5.0

Very easy to rent, no hassles, quick rental and great friendly staff. Thank you!

Donna M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA A. 
Rating:
4.0

The running lights on the trailer did not work(but it was clean and well maintained other than that), they handled that nicely with an extra day with the rental for free. However, we were then charged for a three day rental that we only had for a day and a half total, then had to call a corporate number to get it fixed and a very nice lady was able to do the refund.

Shannon H. 
Rating:
5.0

Keep up the good work.

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

Darius B. 
Rating:
4.0

Customer did not leave a comment.

JUAN J. 
Rating:
4.0

Dropped off after hours.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

FRIENDLY AND PROFESSIONAL. HIGHLY RECOMMEND.

KEITH A. 
Rating:
5.0

Tell them how to use/release the parking brake on the vans.

jj D. 
Rating:
5.0

Customer did not leave a comment.

Jary I. 
Rating:
5.0

Very friendly staff

MARK R. 
Rating:
5.0

Everything went smoothly. Diana at the New Port Richey office was very pleasant and helpful.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
3.0

Be nice if the gas tanks started out full so customers can return full.

Tom R. 
Rating:
5.0

Everything was well in order

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Joan M. 
Rating:
4.0

This location has been there for many years.It really needs more space. Tim was very helpful and knowledgeable.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Clearance lights needed maintenance.

Scott N. 
Rating:
5.0

Excellent customer service

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

The staff at the returning U-Haul operation were extremely pleasant and easy to work with!

Cameron L. 
Rating:
5.0

We also use this location and they have always been great to work with!!

NathanMillerJr M. 
Rating:
5.0

Customer did not leave a comment.

EllieEarl L. 
Rating:
5.0

Everything was quick and easy. Alyssa provided great service and was extremely helpful! Thank you!

Kristen B. 
Rating:
5.0

Easy to rent and equipment was great the owner bent over backwards to help us out when are connector did not work he was friendly and professional I would recommend this location to any one I know I had rented a truck a few days earlier and head a great experience as well

john R. 
Rating:
5.0

Dealt with Timothy Taylor both on pick up and drop off. He was great and very informative. Even got him to crack a smile.

PAUL F. 
Rating:
5.0

Just keep with the good work. The

EVERETT N. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Parking is a bit difficult there. Maybe designating a few spots for customers. I wasn't to happy I had to go over a curb to get to a spot. The parking lot directly in front of the building is all broken up.

Richard I. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Was a truck parked in center of driveway..so when returned..couldn't place trailer in a spot marked alone.. called uhaul office and had them note..don't want no extra charges

Patty C. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
3.0

The inside of the truck was very clean, but the bed of the pickup truck had debris and dirt.

Valerie T. 
Rating:
5.0

Diana was professional, efficient and courteous

James B. 
Rating:
2.0

I rent with Uhaul often. Very very often. I still can't figure out why when I go to the New Port Richey Location they treat me as if its my first time at the store and have never seen me before. Im not expecting to be treated like a celebrity however it would be nice to be treated a little bit more personable. Yesterday my representative asked for a second contact number which I know is a standard practice. What I didn't expect and what really made me feel uncomfortable was that she actually called the number twice until my wife picked up in order to release the equipment to me. Ive never needed a reference check to pickup a trailer including the one I had just rented two days before. It felt like a subprime credit check. What I found to be even more disrespectful was that the other customer next to me being taken care of by Tim Jr was not asked to do the same.

Hector R. 
Rating:
3.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Great Service... I would recommend this location. Although it was inconvenient for me, it was the right choice.

John G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Everything was great! Maybe having complimentary waters would be a plus. We apreciate Alyssa Bennett who is the greatest she went into her lunch she brought and gave us waters we were so tired from the move and didn't stop to get waters. Thankyou Uhaul for hiring a great staff! The other gentleman working that day was the best also! A+

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Smile say hello when a customer enters the business, pretend you like your jobs.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
3.0

Customer did not leave a comment.

Nestor D. 
Rating:
3.0

When dropping off my equipment they did not have anyone there that could take the trailer off my vehicle. We sat there for a long time and I finally removed the trailer my self.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

joel R. 
Rating:
5.0

The staff are friendly and professional. They answered all of our questions and were able to gladly and efficiently change our reservation date. Everyone was a pleasure to work with and not only would we recommend this location to friends and family, we will use it each and every time we need a commercial rental vehicle. Kudos to everyone at this location! BRAVO!

John K. 
Rating:
5.0

Great friendly staff. The girl at counter was fantastic.

Albert D. 
Rating:
5.0

Not a thing at the location

DEBRA S. 
Rating:
5.0

Include a dolly

Arlene L. 
Rating:
5.0

Representative was very professional. I believe his name was Timonthy

ABRAMO L. 
Rating:
5.0

Customer did not leave a comment.

GARY R.  |  Overall Experience 
Rating:
5.0

In the midst of moving I totally forgot to call this location to extend my drop-off time and date. They were super nice and understanding. I was able to move my drop-off without any fuss.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marie k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis H.  |  Overall Experience 
Rating:
5.0

Staff was helpful and very friendly. Having to move is not always the best experience but your staff helped to make it more comfortable. Thank you

Lewis H.  |  First Impressions 
Rating:
2.0

Customer service is horrible!!!

Dana R.  |  Overall Experience 
Rating:
5.0

I was very satisfied with my storage unit, and UHaul staff

ARLENE L.  |  Overall Experience 
Rating:
3.0

this places has issues with too many trucks and no room to drive around without hitting something

GARY F.  |  Overall Experience 
Rating:
1.0

The A/C, was down to much! I had issuance, and never coveted anything! Half the time I would go in! No A/C at all! So 1/4, of my stuff I had to through away! Insurance, never helped! Said it was something, on my end! I paid for a year, with insurance! And got nothing!

Christopher E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary j.  |  First Impressions 
Rating:
4.0

Only the owner helped me get the boxes in my car. Made 4 different trips there for more boxes and tape

Jan V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niccola N.  |  Overall Experience 
Rating:
3.0

The price went up twice within a year and I felt like that was too much too soon. Also, I feel like I should not have to pay extra to access the site after a certain time. If I have a unit there, I should be granted access at any time and not be charged. That's why I left after a year of renting.

Robert B.  |  Overall Experience 
Rating:
3.0

There was a leak into my unit destroyed some valuable items of mine in unit 1103. Got an email stating that they/you were raising the rates on the unit because they/you hold high standards and in order to continue those standards they/you had to charge more. If I could go back I wouldn’t think you needed half the charge to upkeep the facility from what I saw and take this as a marketing skeem/scam. Highly disappointed with the facility and would rate this facility average or below.

Joshua A.  |  Overall Experience 
Rating:
5.0

Tim was amazing till the end !!

Jimmy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucia R.  |  First Impressions 
Rating:
3.0

The late payment policy sucks enough I will never use a facility with policy such as uhual's again.

BRITTANY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan C.  |  Overall Experience 
Rating:
1.0

We had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I’m so disappointed.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James K.  |  First Impressions 
Rating:
5.0

I love uhaul.

John G.  |  First Impressions 
Rating:
3.0

The customer service was far more better than renting the storge unit. Tim is very patient, kind and understanding. He really cares for his customers. He is an example of a true manager with excellent customer service.

ARLENE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio R.  |  First Impressions 
Rating:
5.0

Very friendly staff

Jimmy P.  |  First Impressions 
Rating:
5.0

Always extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!

Jeremy R.  |  Overall Experience 
Rating:
1.0

After 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propan

THOMAS F.  |  Overall Experience 
Rating:
5.0

Danny & George did a great job, will use them again

BARBARA G.  |  First Impressions 
Rating:
5.0

Robert was a pleasure to deal with.

deborah w.  |  First Impressions 
Rating:
5.0

Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.

Benjamin M.  |  First Impressions 
Rating:
5.0

Staff was friendly, quick and efficient. I would recommend them.

Yvonne P.  |  Overall Experience 
Rating:
4.0

Convenient location.

Henry R.  |  Overall Experience 
Rating:
3.0

Tim was nice but between answering phones and people in the lobby he was busy and could use some help

Beth B.  |  First Impressions 
Rating:
5.0

Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super

REBECCA W.  |  Overall Experience 
Rating:
5.0

Nice people, great customer service!

chris s.  |  First Impressions 
Rating:
5.0

I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.

Angela S.  |  Overall Experience 
Rating:
5.0

Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly

RIGOBERTO V.  |  First Impressions 
Rating:
4.0

I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.

GENE M.  |  Overall Experience 
Rating:
4.0

My move out was very easy and without stress.

Kelly T.  |  Overall Experience 
Rating:
4.0

The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior

Valerie W.  |  Overall Experience 
Rating:
5.0

GREAT place for storage

Dominic C.  |  Overall Experience 
Rating:
5.0

I used this storage unit for 4 years and never had a problem.

CHRISTA C.  |  Overall Experience 
Rating:
3.0

The u haul facility here was average , but the staff could be much more friendly to the customers.

robert b.  |  Overall Experience 
Rating:
5.0

Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.

Scott D.  |  Overall Experience 
No reviews have been submitted for this location.

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