Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The price went up twice within a year and I felt like that was too much too soon. Also, I feel like I should not have to pay extra to access the site after a certain time. If I have a unit there, I should be granted access at any time and not be charged. That's why I left after a year of renting.
Robert B.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeri B.
Rating:
5.0
Customer did not leave a comment.
DEAN C.
Rating:
1.0
They didn't explain everything right and then overcharged me the lady when i call was super un respectful and unprofessional
KEVIN C.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
Nancy L.
Rating:
3.0
There was a leak into my unit destroyed some valuable items of mine in unit 1103. Got an email stating that they/you were raising the rates on the unit because they/you hold high standards and in order to continue those standards they/you had to charge more. If I could go back I wouldn’t think you needed half the charge to upkeep the facility from what I saw and take this as a marketing skeem/scam. Highly disappointed with the facility and would rate this facility average or below.
Joshua A.
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Overall Experience
Rating:
5.0
Nothing. Facility was clean and organized, staff was knowledgeable Freindly and helpful. Availability great here too.
Margaret G.
Rating:
5.0
Customer did not leave a comment.
Virgie P.
Rating:
5.0
All good.
George B.
Rating:
5.0
Customer did not leave a comment.
Douglas H.
Rating:
5.0
Customer did not leave a comment.
Christine B.
Rating:
5.0
Customer did not leave a comment.
RICHARD L.
Rating:
3.0
Customer did not leave a comment.
VICTOR G.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
5.0
Customer did not leave a comment.
David B.
Rating:
1.0
I tried to drop off the trailer where I was instructed based on the contract emailed to me. I was met with extreme hostility and told "You are not on my schedule and you cannot drop it off". I explained I was told to drop off the trailer at this location and showed the contract, and he stated that "U-haul is full of $@%# and the worst company in the world"... then repeated that i had to leave and find somewhere else to drop it off. As I told him there was a U-Haul sign outside his establishment and I was following instructions, he said "get off my property or I will call the police" and then he became verbally abusive to me and my wife. I could go on but it was a nightmare. My wife and I finally left and found another U=Haul location who treated us incredibly well and allowed us to drop off the trailer even though we were not suppose to based on the contract. I was grateful to them. My wife is still upset as I am angry over the first location that we encountered. It is by far the worst retail experience of my life. Hope you can use these events to improve your customer service for future patrons. Kirk Thor 407-595-3221
Kirk T.
Rating:
5.0
Customer did not leave a comment.
Brent C.
Rating:
1.0
The girl that works there has a major attitude!
Emmanuel P.
Rating:
3.0
I tried to drop my U-haul trailer off at 10409 SR-54 W, New Port Richey, FL 34655 and woman refused to take the Trailer.... She was very rude and did not want to help me.... very unprofessional
JOSEPH C.
Rating:
5.0
Tire kept getting flat. When I brought the tow dolly back the representatives were already aware that the tire had this issue and still rented it out to me the day before. I do business often with this location and prefer this location to others but that really upset me.
Hector R.
Rating:
4.0
Customer did not leave a comment.
Friedrich G.
Rating:
5.0
Customer did not leave a comment.
William L.
Rating:
5.0
Customer did not leave a comment.
Daniel O.
Rating:
5.0
Customer did not leave a comment.
Stephen C.
Rating:
5.0
Walk in to rent a U-haul Truck..Wait a minute or two..Nice Lady had me in what I needed in a couple more minutes..Easy Return..No waiting..No muss No fuss..A pleasure doing business with them..Thank You..Robert
Robert B.
Rating:
4.0
This location had new staff which the manager was very helpful with assisting them. The girl we had seemed very knowledgeable for only being on the job a week. Very helpful at this location.
Scott C.
Rating:
5.0
Customer did not leave a comment.
Dominic B.
Rating:
5.0
We told him about the no air-conditioning and they said we had to call other people which was a little frustrating so now I have to call some other part of U-Haul to get help with this
Gregg F.
Rating:
4.0
Customer did not leave a comment.
hannah E.
Rating:
1.0
Customer did not leave a comment.
Sheila P.
Rating:
5.0
So easy to rent. Trisha was very helpful and polite
Steven J.
Rating:
5.0
Customer did not leave a comment.
Brian M.
Rating:
4.0
Customer did not leave a comment.
BRANDI G.
Rating:
5.0
Customer did not leave a comment.
Douglas M.
Rating:
5.0
Customer did not leave a comment.
Michelle D.
Rating:
5.0
Customer did not leave a comment.
Vicky P.
Rating:
3.0
Wasn't told there was a $20 fee, for dropping off after .hrs. Read that in the contract later, so just dropped it off a day later since the daily rate was only $14.95
John S.
Rating:
5.0
Customer did not leave a comment.
James J.
Rating:
5.0
Staff made it so easy. ordered online. They accessed order, explained mileage and all. Out the door in five minutes. (had to wait for printer). Best uhaul ever.
Robert S.
Rating:
5.0
Customer did not leave a comment.
RJ O.
Rating:
5.0
quick and painless, Great location and customer service. Thanks
ANTHONY R.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
4.0
I was really surprised that uhaul doesn't have a truck with cruise control.
I'm driving across states cruise control would be great. I'll think twice next time
Denice L.
Rating:
4.0
Customer did not leave a comment.
Justin K.
Rating:
4.0
Customer did not leave a comment.
Chris R.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
4.0
Customer did not leave a comment.
Dewey W.
Rating:
4.0
This location is convenient but WAY to small to maneuver the trucks around in.
John V.
Rating:
1.0
I called customer service and explain my issue.
I was advised that somebody will follow through.
Nobody did.
It is very unlikely to use this location again
NIKOLAY M.
Rating:
4.0
Customer did not leave a comment.
ARTURO M.
Rating:
5.0
The service here was perfect, well organized and extremely efficient!!!
Keep up the good work!
Jonathan J.
Rating:
5.0
Customer did not leave a comment.
taylor P.
Rating:
4.0
I don't know who the blame is for this but I started in Florida and drove to Wisconsin. When I got to about Chicago, the temperatures were extremely cold (near zero degrees F). The washer fluid froze up in the truck and stopped working at probably the worst time and I had to finish the last 2 hours of my trip with very salty/dirty windows because of this.
Please be sure to let the U-Haul locations down south to make sure they have put in anti-freeze fluid in all rentals so this doesn't happen to anyone else.
Other than that the service was great! Thank you!
Benjamin W.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
3.0
No one was wearing masks when I went inside.
EDMUND L.
Rating:
5.0
The uhaul kept randomly going from 2-3k RPM to 5k+ constantly through the whole trip. It burned up a lot of our gas. Also, the seal on the driver's side door mist have not been 100% because it was super loud and drafty cold the whole time. Also, the door to it was filthy... Every time we put the door up or down a sea of dirt fell off of it onto all of our stuff. Really displeased with our experience and we paid over 2500 dollars for this. Probably would never use uhaul ever again.
Travis T.
Rating:
5.0
Customer did not leave a comment.
mariveth R.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
4.0
Lower prices or give discounts. The entrance yo the location needs to be fixed.
Charles M.
Rating:
4.0
You should notify people when equipment not at rental sight. I did not get truck until noon and you had plenty of time to tell me location was changed. Not good customer relations.
Raymond B.
Rating:
5.0
This location is the one I always use. They had 37 trailers like the one we rented in CT. According to Brian, the location in Stratford had the only trailer available in the entire state of CT. I'm happy to have been able to secure it. Kudos to Brian. He went above & beyond 😊
Kenneth D.
Rating:
5.0
Customer did not leave a comment.
Richard V.
Rating:
5.0
Super people excellent service! Thank you!
Donna U.
Rating:
5.0
Customer did not leave a comment.
Joseph H.
Rating:
2.0
When I returned the truck I explained to the lady that I had put more gas than I was supposed to by accident she didn't offer any kind of future discount
MICHAEL S.
Rating:
5.0
Customer did not leave a comment.
Scott I.
Rating:
5.0
Customer did not leave a comment.
Roy P.
Rating:
5.0
Customer did not leave a comment.
Norman H.
Rating:
5.0
Customer did not leave a comment.
PHIL V.
Rating:
4.0
Customer did not leave a comment.
Robert V.
Rating:
5.0
Customer did not leave a comment.
Dennis B.
Rating:
5.0
Customer did not leave a comment.
Rosa M.
Rating:
5.0
Customer did not leave a comment.
Christopher R.
Rating:
4.0
Customer did not leave a comment.
Perry C.
Rating:
2.0
Within the last four months we have lost two family members to covid 19 and others who recently contracted the virus too. A 100% disregard for the safety of customers, other employees and themselves. I walked in masked up and found two young female employees without a mask and a young guy with one on. Neither female put on a mask upon me being at the counter and the plexiglas has been proven to be effective protection. The female Diana is pregnant and makes it worse for her babies protection. I had to use the key pad and no sanitizer readily out at each customer walk up. Not safe ,upon return later that day a friendly red hair female had on a mask outside while dropping off the trailer rented earlier.
Michael T.
Rating:
5.0
No suggestions. I was very happy with this rental and the service I received.
Mary R.
Rating:
3.0
Customer did not leave a comment.
Cheyenne B.
Rating:
5.0
Customer did not leave a comment.
Blain L.
Rating:
5.0
Customer did not leave a comment.
Mitchell R.
Rating:
5.0
Customer did not leave a comment.
DAVID B.
Rating:
1.0
Your store was not to the level of customer service the truck was dirty and in top your agent lie about how many miles I drove
Julio R.
Rating:
5.0
Just keep up the good work.
Anthony P.
Rating:
2.0
We are in the middle of a pandemic and no one had a mask on, which was shocking considering one of them is pregnant.
TRACEY F.
Rating:
5.0
The employees were great very helpful. They had a great attitude A plus service.
The owner, an overweight guy, was rude to me and even more rude to the pregnant girl that works for him! He was kind of arguing with her about the trailer # and said some rude comment and kind of shouted "THANKS FOR CHOOSING THAT TRAILER!" as he walked outside to get the trailer that she chose for me while he was literally rolling his eyes! While he and I were hooking up the trailer to my vehicle, he told me that, "she needs to be replaced by someone that can count to 10 because obviously she can not. She wouldn't have chose that trailer that is in the back." All while he continously shaking his head and scuffing. Then he made a remark about my trailer hitch should have bigger notches cut out and I said that it is a Uhaul hitch so he scuffed and said, "It's definitely not one of our hitches." Then I showed him the stamp that displays the Uhaul name! He told me to turn on my head lights and then the turn signals to check the wiring and seen that they did not work because my wiring has not worked in years. He still let me drive out of there after he realized that the lights does not work.
Cory S.
Rating:
5.0
Customer did not leave a comment.
WILLIAM H.
Rating:
5.0
Customer did not leave a comment.
EDWARD S.
Rating:
5.0
Customer did not leave a comment.
Fritz M.
Rating:
5.0
Customer did not leave a comment.
Ronald M.
Rating:
5.0
Customer did not leave a comment.
Lyle V.
Rating:
4.0
Customer did not leave a comment.
Madison J.
Rating:
2.0
Been charged 50.00 × 2 for 1 rental that was suppose to be 19.00
SUSAN F.
Rating:
5.0
Customer did not leave a comment.
Robert S.
Rating:
5.0
Customer did not leave a comment.
Terry G.
Rating:
5.0
Tim was amazing till the end !!
Jimmy P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy W.
Rating:
5.0
Customer did not leave a comment.
Robert F.
|
First Impressions
Rating:
5.0
Fast easy great service I've used other locations in my area this is my new go to location thank you
Terry D.
Rating:
5.0
Customer did not leave a comment.
Randy W.
Rating:
3.0
The late payment policy sucks enough I will never use a facility with policy such as uhual's again.
BRITTANY H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan C.
|
Overall Experience
Rating:
1.0
We had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I’m so disappointed.
Paul S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher E.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James K.
|
First Impressions
Rating:
5.0
I love uhaul.
John G.
|
First Impressions
Rating:
3.0
The customer service was far more better than renting the storge unit. Tim is very patient, kind and understanding. He really cares for his customers. He is an example of a true manager with excellent customer service.
ARLENE L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julio R.
|
First Impressions
Rating:
5.0
Very friendly staff
Jimmy P.
|
First Impressions
Rating:
5.0
Always extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!
Jeremy R.
|
Overall Experience
Rating:
1.0
After 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propan
THOMAS F.
|
Overall Experience
Rating:
5.0
Danny & George did a great job, will use them again
BARBARA G.
|
First Impressions
Rating:
5.0
Robert was a pleasure to deal with.
deborah w.
|
First Impressions
Rating:
5.0
Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.
Benjamin M.
|
First Impressions
Rating:
5.0
Staff was friendly, quick and efficient. I would recommend them.
Yvonne P.
|
Overall Experience
Rating:
4.0
Convenient location.
Henry R.
|
Overall Experience
Rating:
3.0
Tim was nice but between answering phones and people in the lobby he was busy and could use some help
Beth B.
|
First Impressions
Rating:
5.0
Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super
REBECCA W.
|
Overall Experience
Rating:
5.0
Nice people, great customer service!
chris s.
|
First Impressions
Rating:
5.0
I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.
Angela S.
|
Overall Experience
Rating:
5.0
Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly
RIGOBERTO V.
|
First Impressions
Rating:
4.0
I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.
GENE M.
|
Overall Experience
Rating:
4.0
My move out was very easy and without stress.
Kelly T.
|
Overall Experience
Rating:
4.0
The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior
Valerie W.
|
Overall Experience
Rating:
5.0
GREAT place for storage
Dominic C.
|
Overall Experience
Rating:
5.0
I used this storage unit for 4 years and never had a problem.
CHRISTA C.
|
Overall Experience
Rating:
3.0
The u haul facility here was average , but the staff could be much more friendly to the customers.
robert b.
|
Overall Experience
Rating:
5.0
Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.