Customer Reviews for U-Haul Moving & Storage of Murfreesboro

44 reviews

1519 Beasie Rd   Murfreesboro, TN 37129

(615) 896-5303

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 896-5303

1519 Beasie Rd
Murfreesboro, TN 37129

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Best location in town! Staff are friendly, helpful, and quick. They run a tight ship here and it shows. Storage areas are clean as a whistle and first month is free as well. Overall, wonderful experience! This will be the primary Uhaul I use in the future.

RHANE C. 
Rating:
5.0

The workers at the drop off point in Murfreesboro were absolutely outstanding and very friendly, more than making up for the Onarga location. I will definitely use Uhaul for moving in the future.

Ryan G. 
Rating:
1.0

THE WORST CUSTOMER SERVICE! Our pod was not delivered because they didn't have a driver and they never notified us. Once delivered, they backed it so far against the garage door that we couldn't open the pod door to load it. Then I was told they would waive the delivery fee, and my credit card was charged the second it was delivered. On the delivery side in TN, they delivered past the promised due date, and wanted to unload at noon on Easter Sunday. When we said we needed to wait until Monday, due to a prior commitment, then we were charged a month storage at the U-Haul facility. The movers they chose to unload us went to pick up our pod at U-Haul and were told they couldn't get it for 3 days because we didn't schedule???? These are all arrangements that were made through U-Haul, but every time I called to straighten out the situation, I was transferred to someone else. No one would take accountability, but I was charged the fees! Also, their website says you are not charged until delivery, but they charge your card several days before they deliver, so you have no leverage if you stuff is broken or not delivered. Would not use again, and as a top realtor in the area, I will not recommend to my clients.

STEPHEN S. 
Rating:
3.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Absolutely fantastic customer service!!!! Beautiful facility and very safe and secure and clean!!!!

MITCHELL D. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

The truck had a mattress that was left in the back. Otherwise great experience

Timothy L. 
Rating:
5.0

New location. Excellent facilities. Employees very helpful.

Aaron M. 
Rating:
4.0

Customer did not leave a comment.

RICK P. 
Rating:
4.0

Customer did not leave a comment.

Leigh W. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
4.0

Customer did not leave a comment.

Terrence W. 
Rating:
5.0

Great experience

Catherine P. 
Rating:
5.0

Excellent customer service

KIMBERLY L. 
Rating:
3.0

The first employee was just rude for no reason when picking up our rental. The guy that helped with the return was nice.

Tara J. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Rico S. 
Rating:
5.0

Fast process. Very courteous

Terry S. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Need to adjust your one way prices. Too high....

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Victor O. 
Rating:
5.0

Stephanie and her staff are awesome.

Joe C. 
Rating:
1.0

Overall I am highly disappointed with my uhaul experience. The only positive experience I had was with in person staff in Murfreesboro, TN and with the women from Anaheim Hills, CA who picked up my box. Otherwise, I spent more time on hold trying to locate my box and not getting to the bottom of it. No one ever showed up to pick up my box in CA, I had to call and remind the facility. In Madison TN my box wouldn't have gotten transferred if I didn't call to remind them even though it was a part of my reservation and when I finally got my box to my house it was bolted shut and I couldn't get it open. This was more of a hassle than a convenience and it cost way too much for the mess and stress it caused me. I'm highly disappointed and would love to speak to management about this inconvenience.

JULIE D. 
Rating:
5.0

Manager was very informative. Will use this location if the need arises in the future.

EDWIN P. 
Rating:
5.0

Nothing. Staff was very helpful.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Casey J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

At this moment everything was excellent and hoping everything stays the same and keep the great customer service that I got

ALMA S. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

I used the online check in, the app was a little slow and difficult to navigate. However, I got through it and when I walked in to grab the key the guy met me at the door with the key. Upon returning I tried to use the app again but the guy saw me pull up and completed the check-in for me. The staff I interacted with was very professional and friendly. This is the first positive experience I have EVER had at a U-Haul facility in over 25 years. Other U-Haul centers should come here to learn about customer service and how to expedite pick up and return. I will be back to this location when the need arises again.

william T. 
Rating:
5.0

Great customer service, the truck on the other hand was not the best, the brakes made horrible noise. The truck ran well, but was very dirty on the outside.

IVAN T. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
No reviews have been submitted for this location.

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