Customer Reviews for U-Haul Moving & Storage of New Smyrna

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Smyrna

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douglas E. on

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Mary Ellen N. on

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JAMES B. on

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Keep a supply of the smaller trailers, this one was a lot more trailer than I needed.

Dale M. on

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Ralph D. on

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douglas B. on

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Very professional. Very helpful and nice. 🤘🌴🇺🇸

jim P. on

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Matt was very helpful- Quick to hook Me up and Quick to get me unhooked when I was done with the trailer.

seth g. on

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Good access, room to turn around vehicles, clean unit.

JASON W. on

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Thanks for providing a clean safe storage unit

Norman A. on

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Uhaul equipment is of a very high quality. This time we drove through rain for three days and the only moisture in the trailer was a little condensation on the floor. Keep up the good work!

Brian K. on

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Easy quick drop off.

JASON W. on

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Bob B. on

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Everything was great, friendly, professional, prompt.

Jean C. on

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Brian S. on

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Steven W. on

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David P. on

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The selection was good, the pricing was reasonable, and the staff was extremely helpful and courteous. Great location!

greg G. on

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if a repeat customer like myself forgets to put 3 gallons of gasoline in the tank which at $2.50 a gallon is $7.50 do not charge me the customer $44.00 for fuel!!!

Neal M. on

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Well lit and safe. I appreciate the safe feeling very much.

TABITHA C. on

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Bonita B. on

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Nancy S. on

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My only complaint with U-Haul is their computer system! As a regular customer all my information is there but it takes lots of time and surely isn’t the employees. They are great and always try best to get us out quick! Every U-Haul we have used has same issues! Again no reflection on staff or dealer seems to be a tech issue needing streamlines!

john T. on

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Not much Max was pleasant to deal with and got me out of there quickly jt

Eileen M. on

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Everything went off perfectly. Thank you for such great service.

Eugene A. on

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Anna Marie T. on

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Great service. Convenient. Reasonably priced. Clean and well maintained.

Donald M. on

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Rental process was easy and all explanations were made clear.

Alireza P. on

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Craig F. on

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millicent C. on

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Excellent Customer Service

Judd u. on

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The owners and crew are aces in your deck. Very nice people. Great.... to say the least !!

Megan H. on

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Excellent experience ??

Greg W. on

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Rosemary Z. on

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George M. on

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susan B. on

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john B. on

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This U Haul location was excellent, modern, clean, efficient and Joe, the manager, was very helpful.

Jane M. on

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Very smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.

kim W. on

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Everything was fantastic. Very friendly. Good customer service

Gerald B. on

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Richard K. on

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Michael N. on

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U-HAUL FOR PRESIDENT! AMERICA MOVING IN THE RIGHT DIRECTION!! YOU CAN USE THIS IN ADS AS YOU HAVE MY PERMISSION.

Suzanne W. on

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Dean R. on

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Lllllllllll

Debra C. on

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Nancy S. on

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Always pleasant, seamless return process, they always try to assist in anyway to provide Customer Service

Samuel P. on

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WARREN B. on

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Joe and kat were great. They out of their way to make the experience super easy.

john G. on

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Drop off was quick and easy with a friendly and efficient staff.

Daniel G. on

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Jennifer W. on

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They completely messed up our reservation, tried to charge $450 for our rental, then brought it down to $250. Put the drop off location as same as pick up after repeatedly telling them we would be dropping it in another state. When we dropped it at our intended destination, they were not prepared to accept it. They ended up calling the headquarters and refunding us $100 because the person who made the reservation messed it up so badly

Giuliano R. on

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Very friendly and helpful staff

Marlin B. on

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Michael B. on

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Very pleasant and easy to work with!

Jessica H. on

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VIRGINIO R. on

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SHERRI B. on

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The office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.

Brian S. on

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It was a great experience

Shatara D. on

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My original drop of location informed me while In route to their location (600 Canal Street New Smyrna Beach FL) that they were no longe receiving trucks. I had to call them to confirm their location and was stuck without any alternative answers. Beyond frustrated with them... they need to remove their address from uhaul if they’re no longer associated with them. I googled The nearest Uhaul drop off from where I was and 500 Turnbull came up. Katherine was so helpful and polite over the phone and in person. She went out of her way to help us return the truck.

Anthony L. on

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Excellent service at this location and the employees are very friendly.. I was able to leave my car there the whole day..

Bruce K. on

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Did not drop off at this location I picked up.

Silvie B. on

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George O. on

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Brian W. on

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The only problem experienced was when trying “Return The Rental” after hours via the U-Haul online/phone App. The cellular signal strength directly outside the location was so poor that I could not proceed beyond the “Share Your Location” verification step. So this made the App and the process useless. Other than that, the New Smyrna Beach location is my favorite I keep coming back to.

Marlin B. on

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Theodore W. on

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Wade P. on

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Rokaisha P. on

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Nancy S. on

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Nancy S. on

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Customer friendly, accommodating , helpful and quick!

Gary D. on

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LARRY C. on

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DISCLOSE ALL OF THE COSTS. THEY CHARGED THE DAILY RATE FOR THE TRUCK AND THE PRICE PER MILE BUT THEY DID NOT DISCLOSE ON LINE THAT YOU WOULD ALSO HAVE TO PAY FOR GAS, SAID IT WAS IN THE MISCELLANEOUS FEES AND CHARGES

Constance H. on

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Moving is stressful and when a clerk named Max is rude and makes you wait 15 minutes before he can rudely wait on you, I would rather go to Ridgewood, way out of my way next time.

Theodore W. on

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joseph D. on

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Total rip off.19 a day but 59 cents a mile they charge.Tatal ripoff.

Rodger M. on

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They were so helpful and they appreciated my military service the staff were courteous and friendly

Irwin S. on

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Keith R. on

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Truck was clean. I don’t agree with the hand truck and blanket bag that has to be tagged to the wall taking up my rental space and if I’m moving something and it gets snagged on the tie strap and breaks it I’m paying for something I don’t or didn’t want. This can happen very easy. I also could have tied some things up to that wall. That being said the rental was great. Went smoothly quickly out and on return.

kimberly M. on

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CHARLES H. on

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They were so helpful.

terrence W. on

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Great to deal with, Thanks

Craig T. on

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Make sure that every customer receives the same excellent customer service that Joe Mullican provided to me. He was very concerned with my overall satisfaction, great customer focus! He spent the extra time to resolve an overcharge issue with MovingHelp.com. However, I'm still waiting for my $105 refund from Moving Help.

Aaron H. on

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Amy W. on

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Theodore S. on

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Barry S. on

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Dropped off truck, quick and efficient Polite employee

Albert A. on

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I did my ENTIRE ORDER online...Paid for it online. Contract was in My name with my information. Declined safe move insurance etc. I had 2 drivers listed. One was STRICTLY to pick up truck. When he got there, my entire order that I PAID FOR WAS CHANGED WITHOUT MY MY KNOWLEDGE. The uhaul location changed the contract name, contact info and added safe move without contacting me. When I called to dispute the charge, they told me I was not on the contract and they could do nothing. Mind you, MY AMEX paid for everything. I am VERY DISAPPOINTED. You have no problem taking my money, but cant help me when your employees falsify a contract. Im still waiting (3 days now) for a return email, since the uhaul care rep (over phone) said she could not change any of the info that the actual location had NO PROBLEM changing. One more issue. Pick up location sent my driver off with a COMPLETELY EMPTY TANK. Not a happy customer. Will never recommend or use this location, again.

Richard S. on

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Personnel were courteous and most helpful

Nancy T. on

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Worked with Joe M, the manager. Great customer service, easy to work with, he was helpful, hooked trailer up for me, got me on the road safely

karen P. on

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Richard W. on

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Excellent service. I would highly recommend them to anyone who needed ro rent a trailer or truck.

robert C. on

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Family members use them often. Excellent service, professional and knowledgeable.

Henry C. on

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Very friendly and professional

Kathryn G. on

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I got all that I needed to get the job done! Rained all day but got unbrella to and from truck by. Cathryn Catt very special service*

Richard C. on

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Todd M. on

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A little mix up regarding the total charges. Only needed the rental for 2 day but, the system showed a 3 day rental. Error was addresses and corrected. Very professional and friendly staff.

joseph D. on

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Paying too much for mileage.

Robert G. on

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Nothing

Shawn M. on

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William D. on

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Keep up the good work

Michael F. on

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Max is a true professional who has excellent customer service skills. He is very patient and helpful, and is a great listener.

James C. on

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This was the 2nd location for me to get my truck. The original location at In and Out in Edgewater, FL., forgot to put the keys in the box for me to pick up my truck. This took 2 hours off of my move. Uhaul didn't even offer a discount for the hassle. The reschedule wasn't terrible, but the guy forgot to put the dolly in the truck. I didn't notice until I got home. I've always used Uhaul for my moves. Don't know that I will again.

Staci L. on

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I had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. Thanks

Eric M. on

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Employees were more interested in their own conversation then helping waiting customers.

Dina B. on

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Brittany B. on

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ROBERT H. on

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Anne E. on

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Ednamarie G. on

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Lynn G. on

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The staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.

David P. on

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All the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!

Krystle B. on

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We used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.

sharon g. on

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Super nice u haul

Emilie B. on

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Staff was very helpful and the facility was great!

Richard K. on

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Confusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellent

Stephen S. on

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Very professional

walsh k. on

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Owners are rude an uncooperative.

ROBERT N. on

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First time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would use

Tami H. on

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Very friendly and helpful staff!

SHERRI B. on

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The new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!

Charlene B. on

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All went well - customer service reps were good

Stephen C. on

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Met the need for short term storage for waiting on home construction. Location was ideal.

Raymond C. on

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god workers

Paige E. on

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I would recommend this place to anyone!

Marilyn B. on

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I was very satisfied with your service.

Linda E. on

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everything went smooth

Martin K. on

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Excellent service and staff, very impressive.

Bob V. on

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Gregory was awsome very helpful ..

adam s. on

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The staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility

Martin K. on

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Excellent service, very clean, staff the best.

CHARLES AND SANDRA W. on

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For the many years with your business it was a pleasure

cleo l. on

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Very friendly

Teresa C. on

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Great team!

Jennifer T. on

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Max was great

Rick C. on

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Everyone there is always very helpful. Place is easy to use

CINDY R. on

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Awesome

THOMAS L. on

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Rebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all

richard n. on

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Wonderful staff very helpful .

Lina S. on

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Best place in New Smyrna

Nancy M. on

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The staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.

Rick C. on

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Helpful staff with clean storage

Paul L. on

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Thanks you all did a great job

ROBERT W. on

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The price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice

Anthony H. on

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They are very nice and helpful.place is very clean.

Judy S. on

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Very friendly and helpful staff!

ROB S. on

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A little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.

Sylvia M. on

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None

Juan G. on

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Excellent customer service!!

tammy h. on

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Will I receive a refund for the days/week +/- I didn’t use? I removed my stuff before the month was up.

John O. on

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Very nice

Paul L. on

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Thank you for your efforts and help

scott b. on

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Heather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.

John R. on

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Excellent experience!

MARIJO A. on

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All staff members I worked with were friendly and helpful. Thank you!

phyllis e. on

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always a pleasure. appreciated the after hours pass.

Harran Enterprizes B. on

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Easy rental and easy move out, great staff. Thank You

Dario A. on

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Great Experience. Max was very helpful

MARK M. on

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Heather's customer service was outstanding and very helpful.

Aaron P. on

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Best storage facility in New Smyrna by far and the best prices. Trust me I checked.

KENNETH C. on

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The staff was welcoming and helpful. The facility was spotless.

Don P. on

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Very pleased. Would use this facility again.

dorothy m. on

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Everybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.

Sonja J C. on

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The service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.

Louis m. on

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Uhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.

JON F. on

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Very convenient

James S. on

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The storage facility was everything we needed for our short term storage. We would use it again should the need arise.

James V. on

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A+ rating.

KATHRINE R. on

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My experience was very satisfactory.

DIANE AND KENNY F. on

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Great experience!

GREGORY B. on

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The staff made it a very pleasant experience and I would definitely use them again.