Customer Reviews for U-Haul Moving & Storage of New Smyrna

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Smyrna

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Debra P. | Overall Experience |
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Customer did not leave a comment.

Gary K. | Overall Experience |
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The team here was great. Provided prompt service.

Luis C.
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Great service location !

Brad P. | First Impressions |
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This U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.

Marvin R.
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Amazing customer service. From my initial contact over the phone, the golf cart ride to my vehicle, to their help with my night time drop off. So great to see such a wonderfully run business in today's unaccountable world. Thank You!!

John O.
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Offer more products, re: trailer wiring kits, straps, etc. overall very good

Angela R.
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Customer did not leave a comment.

Richard P.
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Nobody could lift the trailer onto the hitch.

Walter L.
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Customer did not leave a comment.

LLOYD C.
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i will never rent from uhaul again

DONNA M.
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2/2 had reservation At 5 they had no truck for me. I have to call local uhaul . Cause uhaul put me on hold which I did not have time for. Well it took an hour & half to find a place Close by where I live that had a 26 foot Truck. The inconvenient cost me time and money and extra miles cause it was 10 miles away.

Lorene L.
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Customer did not leave a comment.

Jeff M.
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Everything was great

Brian G.
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Customer did not leave a comment.

Ronald P.
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Employee was very helpful.

Lee C.
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Customer did not leave a comment.

Jeff G. | First Impressions |
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Customer did not leave a comment.

Laura S.
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N/a Was very friendly and fast

Rokaisha P.
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Customer did not leave a comment.

fancisco M.
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Customer did not leave a comment.

laiken S.
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The only problem I encountered was with the mobile return process. My phone location was turned on, and settings were on for it to be shared. Despite this, I kept receiving an error that my device location could not be confirmed. Since it could not confirm the location, it would not allow me to check the vehicle in after hours. Aside from this, the experience was great.

Kevin H. | Overall Experience |
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You guys are great!

Brian S.
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Cat (and all staff) was spectacular!!! We could not have expected a better representative or overall experience!

Ray W.
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Customer did not leave a comment.

THOMAS P.
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We dropped it off at 500 Turnbull ave NSB not the Port Orange location.

Brian B.
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Personable efficient courteous staff

AAron P.
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Customer did not leave a comment.

Tom D.
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Customer did not leave a comment.

MATTHEW F.
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Offer special rates for returning customers.

Reed H.
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Customer did not leave a comment.

Hermann B.
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Friendlier as you are Hi 5 dank you

Traci K.
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It was easy to rent, get to, and return. I did it all through the app they have.

Larry W.
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Always first class service, and very accommodating

Angel T.
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Customer did not leave a comment.

Vicki N.
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No issues. Everything was fine

Travis P.
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Staff was friendly and helpful. Only complaint was having to be on hold for 10-15 minutes when calling for scheduling and adjustment of schedule

James R.
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Everything was great. The owner operator ( Kat ) was so helpful and friendly, and when my reservation was not available due to previous customer going past limit I was upgraded free of charge. Very grateful.

Sam H. | First Impressions |
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Customer did not leave a comment.

Robert H.
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The woman at the location dropping off was terrific, was close to closing time but gave us excellent service.

Charles P. | Overall Experience |
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Customer did not leave a comment.

Prestige Team G. | First Impressions |
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I don't care for the access card have to swipe numerous times how much is it for a remote.?

Nancy B.
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Customer did not leave a comment.

Barbara T.
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Really need to pay a bit more attention to the locks on the "lock boxes" where the keys are stored. The crappy salt air and moisture in Florida makes it hard to open those locks! Took a bit but, I FINALLY got my key. Also, the slide locks (on the outside storage units) could use a bit if WD-40. It is VERY difficult to get the slide locks to open or close without a towel and pliers!

Joseph S.
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Great people very kind and accomodating

Donald M.
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Customer did not leave a comment.

JOEL T.
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Customer did not leave a comment.

grace g. | Overall Experience |
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Great storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything

Kevin M.
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Nice location. Great people.

William D.
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Helped me get a truck when original location not open and no truck availble as reserved.

John R.
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Customer did not leave a comment.

Christopher R.
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Nice and friendly staff, pick up and drop off were a breeze.

KEVIN C.
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Customer did not leave a comment.

Randell H.
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Customer did not leave a comment.

MARILYN G. | Overall Experience |
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The people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!

Tim G.
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Customer did not leave a comment.

Anthony G. | Overall Experience |
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Excellent staff and leadership team. The storage locations were clean and extremely well kept. Thank you.

RACHEL G.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

Patrick I.
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Awesome service! Thank you for the pad since we forgot ours!

Walter K.
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Customer did not leave a comment.

David G.
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The trailer was definitely not a new one, handle got stuck up in the top, BUT the towing went well. We stopped to hand off the trailer to my son-in-law in Tallahassee (Capital Circle). The young man there could not have been more helpful, so we appreciated knowing the hitch was safe and secure.

sherry S.
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Customer did not leave a comment.

NELSON T.
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Customer did not leave a comment.

Renee C.
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Very nice and efficient staff highly recommend

Robert E.
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Customer did not leave a comment.

FRANK I.
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The owners were very friendly and efficient in processing everything. It was an enjoyable experience and we will continue to do business with them.

ALAN G.
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Customer did not leave a comment.

Arthur C.
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Customer did not leave a comment.

Jeffrey M.
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Excellent would recommend this place to anyone needing a uhaul

DOUGLAS S.
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Customer did not leave a comment.

Delbert G.
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Good job !

James D.
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Customer did not leave a comment.

Eric D.
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when the customer asks to change the return location to be the same as the storage unit reservation, you should do that.

Chad B.
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Customer did not leave a comment.

Barbara M.
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Customer did not leave a comment.

Jonathan S.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

David S.
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Friendly and efficient, as well as thorough

Nadine C.
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Great job. Easy pick up and return. Pleasant to work with. Thanks Robert

Virginia D.
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the people there are very nice, it was a wonderful experience

Marty D.
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Customer did not leave a comment.

joan M.
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Lady pat was so nice.

David K.
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Customer did not leave a comment.

DICK B. | Overall Experience |
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Customer did not leave a comment.

Zac P.
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Customer did not leave a comment.

mary L.
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Customer did not leave a comment.

Barb D.
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Customer did not leave a comment.

john M.
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5 star service

Patricia Y. | Overall Experience |
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Easy in and out of Gates. Lots of room for trailer and trucks to get threw. Clean

John J.
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Customer did not leave a comment.

ABDULLA S.
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Customer did not leave a comment.

NANCY G.
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Excellent customer service.

George S.
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Customer did not leave a comment.

ELIZABETH AND DOUGLAS K. | First Impressions |
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Very pleased!!

Stephanie M.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

Jeffrey S.
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service was friendly even though I was unsure of maneuvering the trailer and made extra work for them. Good people skills

liz P.
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Customer did not leave a comment.

Brooke H.
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Customer did not leave a comment.

James D.
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Cat & Joes are very helpful and courteous

RAY AND JEANETTE E. | Overall Experience |
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Customer did not leave a comment.

Lynne D.
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

Ralph S.
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Customer did not leave a comment.

Steven R. | Overall Experience |
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Customer did not leave a comment.

PETER M. | Overall Experience |
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Customer did not leave a comment.

STEVEN A.
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Customer did not leave a comment.

JoAnn S.
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Customer did not leave a comment.

fred H.
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Customer did not leave a comment.

kevin l. | Overall Experience |
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Would use again. Thank you for the ease of use. Greatly appreciated.

Jerome H.
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Customer did not leave a comment.

JEFFREY F.
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Customer did not leave a comment.

Denise S.
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Customer did not leave a comment.

Michael F.
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Customer did not leave a comment.

Shane R.
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Customer did not leave a comment.

Brad J.
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Customer did not leave a comment.

Matthew D.
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Good location and service. Only negative was when i was a few hours late on my return the person called and left a message that i was late and to call back before they have to "put it into collections". Seems an abrupt action for being 2 hours late. I later called and extended.

BERNARD A. | Overall Experience |
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Customer did not leave a comment.

Robert R. | Overall Experience |
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They're the best

Rick C. | First Impressions |
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Customer did not leave a comment.

Kevin M. | Overall Experience |
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Customer did not leave a comment.

BRIAN N. | First Impressions |
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Cat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.

richard V. | Overall Experience |
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Nice and friendly staff. Disappointed that our storage unit did not have a light bulb.

leoniquia a. | Overall Experience |
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Customer did not leave a comment.

Patricia Y. | First Impressions |
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Customer did not leave a comment.

judith b. | Overall Experience |
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Customer did not leave a comment.

Jared L. | Overall Experience |
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I wish there were 24 hour access to contents. We would arrive late and not be able to pick up our stuff until the next day. Other than that excellent experience.

Tamesha R. | Overall Experience |
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Customer did not leave a comment.

Sport D. | Overall Experience |
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Very nice employees. Great service. My only complaint is that there are too many Moving Trucks parked everywhere and they impede access to the storage unit.

Don E. | First Impressions |
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Customer did not leave a comment.

Diane S. | Overall Experience |
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Awesome team!

susan a. | First Impressions |
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Customer did not leave a comment.

James L. | Overall Experience |
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Well informed and very helpful. I had just gotten out of the hospital and able to store items at facility so a shipper could get them and bring them to Oregon while I flew to my home in Oregon. Awesome couple.

Diane S. | First Impressions |
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Thank you New Smyrna team! You made my life and my move a pleasant experience. Customer service is a forgotten art but not here in this office. Thank you again, you're all great!

Paul R. | First Impressions |
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Customer did not leave a comment.

Richard G. | Overall Experience |
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Every time I arrived at my unit there were Uhaul trucks in front of my unit ... very inconvenient....

Lynn p. | Overall Experience |
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The staff here at this particular U-Haul go above and beyond to accommodate your needs. Everyone I encountered was Extremely helpful and even offered additional tips about the area. Five star!

seth g. | First Impressions |
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Good access, room to turn around vehicles, clean unit.

JASON W. | First Impressions |
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Thanks for providing a clean safe storage unit

Anna Marie T. | Overall Experience |
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Great service. Convenient. Reasonably priced. Clean and well maintained.

Judd u. | First Impressions |
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The owners and crew are aces in your deck. Very nice people. Great.... to say the least !!

Jane M. | Overall Experience |
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Very smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.

Dean R. | First Impressions |
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Lllllllllll

SHERRI B. | Overall Experience |
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The office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.

Brian S. | Overall Experience |
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It was a great experience

Staci L. | Overall Experience |
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I had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. Thanks

Lynn G. | Overall Experience |
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The staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.

David P. | First Impressions |
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All the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!

Krystle B. | Overall Experience |
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We used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.

sharon g. | Overall Experience |
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Super nice u haul

Emilie B. | Overall Experience |
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Staff was very helpful and the facility was great!

Richard K. | First Impressions |
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Confusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellent

Stephen S. | Overall Experience |
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Very professional

walsh k. | Overall Experience |
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Owners are rude an uncooperative.

ROBERT N. | Overall Experience |
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First time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would use

Tami H. | Overall Experience |
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Very friendly and helpful staff!

SHERRI B. | First Impressions |
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The new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!

Charlene B. | Overall Experience |
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All went well - customer service reps were good

Stephen C. | Overall Experience |
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Met the need for short term storage for waiting on home construction. Location was ideal.

Raymond C. | First Impressions |
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god workers

Paige E. | Overall Experience |
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I would recommend this place to anyone!

Marilyn B. | Overall Experience |
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I was very satisfied with your service.

Linda E. | First Impressions |
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everything went smooth

Martin K. | Overall Experience |
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Excellent service and staff, very impressive.

Bob V. | Overall Experience |
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Gregory was awsome very helpful ..

adam s. | Overall Experience |
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The staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility

Martin K. | First Impressions |
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Excellent service, very clean, staff the best.

CHARLES AND SANDRA W. | Overall Experience |
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For the many years with your business it was a pleasure

cleo l. | Overall Experience |
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Very friendly

Teresa C. | Overall Experience |
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Great team!

Jennifer T. | First Impressions |
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Max was great

Rick C. | Overall Experience |
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Everyone there is always very helpful. Place is easy to use

CINDY R. | Overall Experience |
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Awesome

THOMAS L. | Overall Experience |
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Rebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all

richard n. | First Impressions |
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Wonderful staff very helpful .

Lina S. | Overall Experience |
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Best place in New Smyrna

Nancy M. | Overall Experience |
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The staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.

Rick C. | First Impressions |
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Helpful staff with clean storage

Paul L. | Overall Experience |
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Thanks you all did a great job

ROBERT W. | Overall Experience |
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The price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice

Anthony H. | Reservation |
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They are very nice and helpful.place is very clean.

Judy S. | Reservation |
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Very friendly and helpful staff!

ROB S. | Reservation |
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A little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.

Sylvia M. | Overall Experience |
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None

Juan G. | Reservation |
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Excellent customer service!!

tammy h. | Overall Experience |
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Will I receive a refund for the days/week +/- I didn’t use? I removed my stuff before the month was up.

John O. | Overall Experience |
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Very nice

Paul L. | Reservation |
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Thank you for your efforts and help

scott b. | Overall Experience |
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Heather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.

John R. | Overall Experience |
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Excellent experience!

MARIJO A. | Overall Experience |
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All staff members I worked with were friendly and helpful. Thank you!

phyllis e. | Overall Experience |
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always a pleasure. appreciated the after hours pass.

Harran Enterprizes B. | Overall Experience |
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Easy rental and easy move out, great staff. Thank You

Dario A. | Overall Experience |
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Great Experience. Max was very helpful

MARK M. | Overall Experience |
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Heather's customer service was outstanding and very helpful.

Aaron P. | Overall Experience |
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Best storage facility in New Smyrna by far and the best prices. Trust me I checked.

KENNETH C. | Overall Experience |
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The staff was welcoming and helpful. The facility was spotless.

Don P. | Overall Experience |
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Very pleased. Would use this facility again.

dorothy m. | Overall Experience |
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Everybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.

Sonja J C. | Overall Experience |
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The service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.

Louis m. | Overall Experience |
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Uhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.

JON F. | Overall Experience |
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Very convenient

James S. | Overall Experience |
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The storage facility was everything we needed for our short term storage. We would use it again should the need arise.

James V. | Overall Experience |
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A+ rating.

KATHRINE R. | Overall Experience |
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My experience was very satisfactory.

DIANE AND KENNY F. | Overall Experience |
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Great experience!

GREGORY B. | Overall Experience |
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The staff made it a very pleasant experience and I would definitely use them again.

No reviews have been submitted for this location.

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