Did not know why rat trap was in unit. Called the office and was told no rat issue but traps in each unit. A small sign would have been nice and saved a call to the office.
Vicki Elie | Online Move InSelf Storage Units in New Smyrna Beach, FL, 32168
U-Haul Moving & Storage of New Smyrna
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Windy and staff were professional and helpful.
Tina Armour | First ImpressionsAll the men I felt with was helpful and friendly but the older lady that works there wasn't the friendliest.
Robert DePrato | Overall ExperienceVery friendly and courteous. Only issue was I wanted a north facing door, but one was not available. No fault of theres.
SHERRY COOK | First ImpressionsThe only thing I had a problem with was I moved out early and couldn’t get any of my remaining days that I paid for reimbursed. That’s my only complaint.
Elizabeth Fisher | Overall ExperienceThe employees and managers at this location are the best of the best!! Friendly, helpful and just all around wonderful people! Highly recommend this location for your rental and storage needs!
Andrew Woodard | Overall ExperienceI had a horrible experience at this location. First of all there was a police blockade on my way there so I barely made it before closing . Upon arrival I was greeted by the counter representative at the front door by saying “You’re at the wrong location. We don’t have any drop offs tonight” No hello, how may I help you, nothing. When I told her I was trying to check into a storage space she went within earshot of me to complain to someone in the back about how there was only 2 minutes left etc. very unprofessional. Once we finally started after I pleaded that I was only checking in because I had return the truck the following morning at 7am I was told by the GM I’d been given false information from the customer service center. Apparently there are fees associated when checking for a “free” storage. I was told by Willard I wouldn’t have to pay anything upon arrival but Joe the GM said that’s incorrect and they always charge for insurance and a lock. I was actually unprepared to pay for anything which is why I asked Willard before going what I’d be paying out of pocket. When I asked the GM for his first and last name I was given an impolite response that “I’m the general manager, my name is on the front door!” How rude ? I will be going to corporate to report this experience also. It was very unpleasant for a college student just trying to get all moved in before class starts back Monday. So sad to be treated that way.
Marla Cole | First ImpressionsDealing with the staff at this location was a complete pleasure! Everyone went above and beyond to make sure that all our needs in a storage facility were met. This is an exceptional location!
Dave Hanson | Overall ExperienceThe staff is very friendly and helpful and storage units were very clean!
ALICIA OLIVIERI | Overall ExperienceYour stuff will be locked in the storage unit and also behind a access control gate.
Russell Sherwood | Overall ExperienceThis facility was easy for me to access and the staff was always friendly and helpful.. the office always had boxes and packing paper available for purchase which made it very easy to consolidate things we were storing.
Pam Johnson | Overall ExperienceThis uhaul team is exception. So friendly and helpful. Going above and beyond to make sure our needs were met.
AMELIA ARMSTRONG | Overall ExperienceProperty was very well maintained. Staff was always super friendly. If I ever have storage needs again, I’ll definitely come here.
Roberta Sonntag | Overall ExperienceManager Joe was very accomodating and work with me through a difficult time and waived my extra fee so i could clear my storage , also Jonny was very nice and super easy to talk to
Nakesha Hatter | Overall Experience