I feel $120.00 for 5 hours locally is VERY UNFAIR!!!!John W.
Customer Reviews for U-Haul Moving & Storage of New Smyrna
New Smyrna Beach, FL 32168
(W Of Us Hwy 1)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had issue with the app checking in my vehicle. I would get through most of the photo uploads and then it would send me back to the beginning (with nothing saved). Otherwise I had a very good experience with uhaul (as always)BASHABA M.
Customer did not leave a comment.Jake B. | Overall Experience
Customer did not leave a comment.GERALD R.
Customer did not leave a comment.Don L. | First Impressions
Patricia is a joy to work with! Thank you.JASON S.
Customer did not leave a comment.Erik H.
We always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.Theresa L. | Overall Experience
Customer did not leave a comment.Sheri W.
Nothing customer service was on point! I even added a car trailer last minute.....no problem! All my boxes came from u haul...reasonably priced and super durable. I will gift them to some other mover.garland P.
This team was excellent!! Very accommodating and helpful!!! They know their stuff when helping with the trailers and hooking up the equipment. The trailer was sturdy and heavy and in great repair! We were very happy and received great value for our money. We will definitely use this location again for our next move. Kudos!Maria C.
Customer did not leave a comment.Craig S.
I believe this location should be the example for ALL U-Haul locations. Fantastic people, friendly, helpful, and courteous, large selection of trailers for rent.ERNIE S.
Easy to work with. Just pay and go. They did everything else quickly and curtiously.Peter E.
Customer did not leave a comment.Tony P.
The Gas in the uhaul was on a quarter tank and The picture wouldn't upload when I first got the truck so I was charged extra for gas and this has happened twice.KYA A.
Customer did not leave a comment.Yul V.
Thanks for your helpANDREW P.
Customer did not leave a comment.Anne R. | Overall Experience
Customer did not leave a comment.Howard R.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.Patricia O. | First Impressions
From reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.Jeff G. | Overall Experience
You can check the gas in the uhaul I started with a half of tank and ended with a half of tank and I was charged extra for it.Kya A.
Helped me understand how many gallons to purchase when getting fuel back to rental amount, gave tips on fuel conservation when not towing, adjusted mirrors and handled transaction with respect and professionalism.Katherine C.
Great, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!William G. | First Impressions
Customer did not leave a comment.Patricia O.
Customer did not leave a comment.Wesley T.
Customer did not leave a comment.Martin N. | First Impressions
Customer did not leave a comment.Bryan C.
Customer did not leave a comment.ANN K.
Customer did not leave a comment.Deborah R. | Overall Experience
BY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this locationChristopher W. | First Impressions
For this location, nothing! I was very impressed with the overall knowledge regarding U-haul and it's policies relating to cancellations. (I reserved at this location through the website, based on availability of my preferred trailer, but later found out I had been bounced to another location 3 cities away.). At this location I was guided through the options and then given excellent customer service. I could not be happier with the rental. However, calling in to cancel the original reservation wasn't as nice. It took 3 phone calls and over an hour & 1/2 of being stuck in the queue. Once I was connected to someone the issue was handled quickly and professionally, though. I would recommend taking a look at the recorded hold system, the volume fluctuated from blaring to barely being able to hear.Beth C.
Great GM at this location. Very helpful and accommodating.David B.
Trailer was damaged and would have broken down on my trip I had to return the unit and get another delaying my scheduleTimothy M.
Customer did not leave a comment.Peggy L.
Customer did not leave a comment.Robert B. | Online Move In
Customer did not leave a comment.Cory M. | First Impressions
Very helpful removing the trailer and helping me park it.joseph B.
Customer did not leave a comment.ANGELIQUE G.
Customer did not leave a comment.Mary B. | First Impressions
Customer did not leave a comment.NICHOLAS W. | Overall Experience
great service and very easyKasey z. | Online Move In
Awesome staff. Great hours.robert D.
He was extremely personable and professional. Job well done!Janet F.
The staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you SamSam H. | Overall Experience
Customer did not leave a comment.Laurie R. | Overall Experience
Customer did not leave a comment.BARRY W. | Overall Experience
after picking up truck enroute to fuel it there was noise behind the seats, when we arrived at home and checked we found behind the seats, 2 pillows, 1 pair of cowboy boots, a small Guitar, and a metal sport bottle that was rolling around, also vehicle smelled of previous smokers and windshield was dirty, as was the seats and what looked liked something goohey on middle seat, we returned items to pick up point and cleaned vehicle ourselvesGeorge L.
Customer did not leave a comment.Mark C.
Staff was greatGREGORY A.
Great staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!Dawn D. | Overall Experience
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Patricia C.
The staff here was great. Thanks!JOSHUA W.
Customer did not leave a comment.Jordan F.
Give the true price for truck rental as opposed to 19.95 for the day.JOSEANGEL C.
The attendant noticed issues mentioned above regarding truck and made note in his report. I would expect some type of reimbursement for the condition of the truck.Mark A.
Extremely professional, helpful and friendly. Best uhaul experience ever!Brad P. | Overall Experience
Customer did not leave a comment.Bradley P.
Customer did not leave a comment.Debra P. | Overall Experience
Very friendly & helpful staff.Wendy C.
Customer did not leave a comment.Patricia D.
Customer did not leave a comment.Fritz M.
The csr was helpful and friendly. The whole transaction was very smooth. I would go there againRoberta S.
Unlike the young lady in Leesburg who was very rude, the folks at New Smyna were very kind and helpful. I would definitely do business with them again if the need arises.Perry W.
Extremely professional and helpful.Brad P. | First Impressions
The best UHaul experience I have ever hadBrad P.
Customer did not leave a comment.VENITTA R.
Customer did not leave a comment.Ronald M.
The van had bugs crawling it it. I was overcharged for mileage calculated incorrectly by your system and when I explained this to Catherine at the location she yelled at me and hung up on me. Please call me so I can get this resolved. 813 763-9464.VIRGINIA R.
Staff was perfect as was everything else!Kassi M.
All was greatSteven B.
Customer did not leave a comment.BEN E.
Very nice to be able to rent a van for moving in New Smyrna Beach. The people at this location were super friendly.Robert H.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Wendi W.
Customer did not leave a comment.dan H.
Customer did not leave a comment.James M.
Customer did not leave a comment.Tyrone M.
Customer did not leave a comment.Hermannus E.
Customer did not leave a comment.JAMES H.
Very quick drop offVincent B.
Customer did not leave a comment.steve c. | Overall Experience
Customer did not leave a comment.Mark F.
Thank you for making my move easy.Belinda B.
Customer did not leave a comment.Katrina W.
Customer did not leave a comment.James H.
Customer service is excellent.EDWARD D.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Robin W.
Customer did not leave a comment.MARIE M.
Customer did not leave a comment.Ronald S.
everything was quick and easy.Debbie F.
Customer did not leave a comment.Cindy D.
Customer did not leave a comment.BRETT M.
Customer did not leave a comment.MARCO M.
Customer did not leave a comment.Patricia O.
Customer did not leave a comment.Justin C.
Easy pick up. Friendly staffBob H.
Customer did not leave a comment.August B.
Staff was courteous and very helpful.William P.
Customer did not leave a comment.CYNTHIA L.
Customer did not leave a comment.robert C.
Customer did not leave a comment.John A.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Steven F.
Customer did not leave a comment.Robert Y.
Nothing at all. Keep up the terrific work!DENISE C.
Customer did not leave a comment.Georges R.
Franklyn was super helpful. He really went above and beyond for the move-in. Well done.Troy T. | First Impressions
Customer did not leave a comment.Elizabeth L.
Katherine gave us excellent care. We had travel from wv. She helped us be sure our needs were met.Lu L.
Super easy to start up and access is convenient. The staff is friendly.Dawn D. | First Impressions
This location was always nice and clean, well maintained. The staff was always friendly and helpful!Joshua M. | Overall Experience
Joe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...Rick C. | Overall Experience
Customer did not leave a comment.Debra P. | Overall Experience
The team here was great. Provided prompt service.Gary K. | Overall Experience
Great service location !Luis C.
This U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.Brad P. | First Impressions
Amazing customer service. From my initial contact over the phone, the golf cart ride to my vehicle, to their help with my night time drop off. So great to see such a wonderfully run business in today's unaccountable world. Thank You!!Marvin R.
Offer more products, re: trailer wiring kits, straps, etc. overall very goodJohn O.
Customer did not leave a comment.Angela R.
Nobody could lift the trailer onto the hitch.Richard P.
Customer did not leave a comment.Walter L.
i will never rent from uhaul againLLOYD C.
2/2 had reservation At 5 they had no truck for me. I have to call local uhaul . Cause uhaul put me on hold which I did not have time for. Well it took an hour & half to find a place Close by where I live that had a 26 foot Truck. The inconvenient cost me time and money and extra miles cause it was 10 miles away.DONNA M.
Customer did not leave a comment.Lorene L.
Customer did not leave a comment.Jeff G. | First Impressions
You guys are great!Kevin H. | Overall Experience
Customer did not leave a comment.Sam H. | First Impressions
Customer did not leave a comment.Charles P. | Overall Experience
I don't care for the access card have to swipe numerous times how much is it for a remote.?Prestige Team G. | First Impressions
Great storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everythinggrace g. | Overall Experience
The people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!MARILYN G. | Overall Experience
Excellent staff and leadership team. The storage locations were clean and extremely well kept. Thank you.Anthony G. | Overall Experience
Customer did not leave a comment.DICK B. | Overall Experience
Easy in and out of Gates. Lots of room for trailer and trucks to get threw. CleanPatricia Y. | Overall Experience
Very pleased!!ELIZABETH AND DOUGLAS K. | First Impressions
Customer did not leave a comment.RAY AND JEANETTE E. | Overall Experience
Customer did not leave a comment.Steven R. | Overall Experience
Customer did not leave a comment.PETER M. | Overall Experience
Would use again. Thank you for the ease of use. Greatly appreciated.kevin l. | Overall Experience
Customer did not leave a comment.BERNARD A. | Overall Experience
They're the bestRobert R. | Overall Experience
Customer did not leave a comment.Rick C. | First Impressions
Customer did not leave a comment.Kevin M. | Overall Experience
Cat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.BRIAN N. | First Impressions
Nice and friendly staff. Disappointed that our storage unit did not have a light bulb.richard V. | Overall Experience
Customer did not leave a comment.leoniquia a. | Overall Experience
Customer did not leave a comment.Patricia Y. | First Impressions
Customer did not leave a comment.judith b. | Overall Experience
I wish there were 24 hour access to contents. We would arrive late and not be able to pick up our stuff until the next day. Other than that excellent experience.Jared L. | Overall Experience
Customer did not leave a comment.Tamesha R. | Overall Experience
Very nice employees. Great service. My only complaint is that there are too many Moving Trucks parked everywhere and they impede access to the storage unit.Sport D. | Overall Experience
Customer did not leave a comment.Don E. | First Impressions
Awesome team!Diane S. | Overall Experience
Customer did not leave a comment.susan a. | First Impressions
Well informed and very helpful. I had just gotten out of the hospital and able to store items at facility so a shipper could get them and bring them to Oregon while I flew to my home in Oregon. Awesome couple.James L. | Overall Experience
Thank you New Smyrna team! You made my life and my move a pleasant experience. Customer service is a forgotten art but not here in this office. Thank you again, you're all great!Diane S. | First Impressions
Customer did not leave a comment.Paul R. | First Impressions
Every time I arrived at my unit there were Uhaul trucks in front of my unit ... very inconvenient....Richard G. | Overall Experience
The staff here at this particular U-Haul go above and beyond to accommodate your needs. Everyone I encountered was Extremely helpful and even offered additional tips about the area. Five star!Lynn p. | Overall Experience
Good access, room to turn around vehicles, clean unit.seth g. | First Impressions
Thanks for providing a clean safe storage unitJASON W. | First Impressions
Great service. Convenient. Reasonably priced. Clean and well maintained.Anna Marie T. | Overall Experience
The owners and crew are aces in your deck. Very nice people. Great.... to say the least !!Judd u. | First Impressions
Very smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.Jane M. | Overall Experience
LllllllllllDean R. | First Impressions
The office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.SHERRI B. | Overall Experience
It was a great experienceBrian S. | Overall Experience
I had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. ThanksStaci L. | Overall Experience
The staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.Lynn G. | Overall Experience
All the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!David P. | First Impressions
We used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.Krystle B. | Overall Experience
Super nice u haulsharon g. | Overall Experience
Staff was very helpful and the facility was great!Emilie B. | Overall Experience
Confusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellentRichard K. | First Impressions
Very professionalStephen S. | Overall Experience
Owners are rude an uncooperative.walsh k. | Overall Experience
First time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would useROBERT N. | Overall Experience
Very friendly and helpful staff!Tami H. | Overall Experience
The new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!SHERRI B. | First Impressions
All went well - customer service reps were goodCharlene B. | Overall Experience
Met the need for short term storage for waiting on home construction. Location was ideal.Stephen C. | Overall Experience
god workersRaymond C. | First Impressions
I would recommend this place to anyone!Paige E. | Overall Experience
I was very satisfied with your service.Marilyn B. | Overall Experience
everything went smoothLinda E. | First Impressions
Excellent service and staff, very impressive.Martin K. | Overall Experience
Gregory was awsome very helpful ..Bob V. | Overall Experience
The staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facilityadam s. | Overall Experience
Excellent service, very clean, staff the best.Martin K. | First Impressions
For the many years with your business it was a pleasureCHARLES AND SANDRA W. | Overall Experience
Very friendlycleo l. | Overall Experience
Great team!Teresa C. | Overall Experience
Max was greatJennifer T. | First Impressions
Everyone there is always very helpful. Place is easy to useRick C. | Overall Experience
AwesomeCINDY R. | Overall Experience
Rebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to allTHOMAS L. | Overall Experience
Wonderful staff very helpful .richard n. | First Impressions
Best place in New SmyrnaLina S. | Overall Experience
The staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.Nancy M. | Overall Experience
Helpful staff with clean storageRick C. | First Impressions
Thanks you all did a great jobPaul L. | Overall Experience
The price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very niceROBERT W. | Overall Experience
They are very nice and helpful.place is very clean.Anthony H. | Reservation
Very friendly and helpful staff!Judy S. | Reservation
A little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.ROB S. | Reservation
NoneSylvia M. | Overall Experience
Excellent customer service!!Juan G. | Reservation
Will I receive a refund for the days/week +/- I didn’t use? I removed my stuff before the month was up.tammy h. | Overall Experience
Very niceJohn O. | Overall Experience
Thank you for your efforts and helpPaul L. | Reservation
Heather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.scott b. | Overall Experience
Excellent experience!John R. | Overall Experience
All staff members I worked with were friendly and helpful. Thank you!MARIJO A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!