Customer Reviews for U-Haul Moving & Storage of New Smyrna

2,812 reviews

500 Turnbull Bay Rd   New Smyrna Beach, FL 32168
(W Of Us Hwy 1)

(386) 423-9139

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(386) 423-9139

500 Turnbull Bay Rd
New Smyrna Beach, FL 32168
(W Of Us Hwy 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rickie S. 
Rating:
5.0

No need for changes the people at this location are fantastic!

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

Ron V. 
Rating:
5.0

Wonderful service. Fast and efficient!

MARY S. 
Rating:
5.0

Cat is awesome! So patient and helpful. Will recommend

Robyn D. 
Rating:
5.0

Customer did not leave a comment.

Randolph M. 
Rating:
3.0

I should have checked pther places. I didn't realize it was .99 a mile. I could have gotten a deal somewhere else. I will tell people to check other places.

Megan S. 
Rating:
5.0

They got me on my way very quickly and professionally. No problem here either. I'll never use anyone else. Love Uhaul!!!

BONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

I left the rental van after hours, but, tired as I was, the check in was easy.

CRAIG A. 
Rating:
5.0

If Computer would store regular customer information but not Credit Card Information. That would save Time.

Roy M. 
Rating:
5.0

Best service you could ever ask for !! Joe and his staff made my day worry free. I'll be sure to tell my friends if they ever need a truck, Go see Joe ! 👍🏻

Rick M. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

patricia D. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

William K.  |  First Impressions 
Rating:
5.0

Nothing

NICHOLAS M. 
Rating:
5.0

This is always a great location, much better than anything in Daytona.

corey S. 
Rating:
5.0

Great friendly service! Very happy with the help and services provided ! Thank you,

Luis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene S. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
1.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
1.0

Woman was extremely rude to me and other customers. Walked out on one lady because "she was too busy" THE man working their was extremely negative and upsetting to where I almost didn't stay there to rent. The daughter when I dropped off my truck was very nice. Also since when does uhaul charge for tow hitches on pickups.. I use uhaul a lot and think I'll start using lowes or Home depot pick ups. Complete negative experience..

Roland D. 
Rating:
5.0

Customer did not leave a comment.

SUSAN PATRICIA G. 
Rating:
5.0

Quick and friendly

HUNG M. 
Rating:
5.0

It was perfect and I will use this location exclusively

Corey S. 
Rating:
5.0

Customer did not leave a comment.

Sheila S.  |  Overall Experience 
Rating:
3.0

Meticulous attention to detail is not a bad thing. Nitpickery is the realm of excess. I'm not going to complain, only say that, for the sake of constructive criticism, we all need to respect boundaries and understand where our authority and jobs end, and other people's lives begin. The rental was a functional experience. The clerk overseeing the thing, I think, needs to address work/life balance, or pursue a career more suited to authoritarian leanings if they think not to reign them in. There's less hassle in buying a trailer outright, than that whole process. I suspect my documents are now sitting in a file somewhere, like some sort of felon.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Precheck in did not really save time.

Anthony O. 
Rating:
5.0

I believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.

Maria P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Made me feel like family!!!

michael b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
2.0

Service was good but could never have full access my unit because of uhaul trucks in the way plus my furniture and couch didn't have mildew on it when I put it in there or tons of spiders on everything

Nicholas M.  |  Overall Experience 
Rating:
5.0

Nothing at all, this was a most pleasant seamless transaction. Thank you!

Cheryl W. 
Rating:
5.0

Excellent service

Hector F. 
Rating:
4.0

Customer did not leave a comment.

Kevin K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher N. 
Rating:
3.0

Reason for less than perfect rating is the staff at this facility doesn’t answer their phone. We tried days after days to reach someone without fail. Left message for them to call us through toll free number. We live 11hrs away. This was very frustrating. We decided to go empty our building.

Lu L.  |  Overall Experience 
Rating:
3.0

Frustrating and useless to rent a 10' truck to move just one refrigerator. We ordered an appliance dolly with our order and can't believe UHaul would not offer critical information! This truck does not come with a ramp!! What, a Uhaul truck without a ramp? USELESS and dangerous why even have rented the truck we could have used our pickup truck! Super upset my husband had to be forced into lifting a refrigerator to get it into a UHaul truck!! My husband is in his 70's we rented a truck to make it easier for him to walk the refrigerator into the truck on an appliance dolly. Unbelievable no consideration to inform the customer on critical information.

Allen E. 
Rating:
5.0

The 2 men at this location were exceptionally friendly, knowledgeable, and helpful! They welcomed us to New Smyrna Beach and made us feel valued!

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Dominick A. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Specified location for return of equipment would not accept the auto transporter. Secondary location were reluctant to accept equipment. Return locations need to be confirmed at time of rental for acceptable equipment return.

STANLEY W. 
Rating:
5.0

Customer did not leave a comment.

Kristopher L. 
Rating:
5.0

I had to drop the trailer off at this location because my designated drop off no longer accepted them. After being on hold for 30 minutes with U-Haul I took upon myself to find somewhere to return it. It would have been helpful if U-Haul notified me with an alternate return location so I didn't have to drive around for an hour.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Great customer service & operations. Joe is the best!

Alfred F. 
Rating:
5.0

Kat was super amazing. Very friendly service. Hands down best u-haul experience we've had and we've used them many times over the past few years. Thanks for making a stressful move much easier for us.

Edmond M. 
Rating:
4.0

The $19.95 is misleading by the time mileage and fees were added was over $100. Will not use Uhaul in the future due to this.

MARK J. 
Rating:
5.0

The manager went out of his way to assist me on several occasions

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

Customer did not leave a comment.

Priscilla Kay H. 
Rating:
5.0

Customer did not leave a comment.

WANDA L. 
Rating:
3.0

Customer did not leave a comment.

Shaun K. 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

Nothing

william B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE A. 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheryl D.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Charles M. 
Rating:
5.0

The only issue I had when I tried to extend my rental through the "Chat Now" feature on your website it didn't work for me. I had to go through a different part of the website to get it extended. Overall the experience was great. Thank you!

lynn Y. 
Rating:
5.0

Customer did not leave a comment.

Lisa V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Nice folks

MITCHELL P. 
Rating:
5.0

Very professional and accommodating

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

DUNCAN B. 
Rating:
5.0

Love the staff at the NSB storage facility. They are always extremely helpful, friendly, Courteous, and available.

Margaret I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Everything was very good if it isn't broke don't fix it!!!

Frederick M. 
Rating:
5.0

The person on the phone the day prior did not make a reservation, only a quote. When I arrived to pick up the next day, fortunately the trailer I needed was available. The person was very helpful and took care of the issue without hesitation.

Bradley C. 
Rating:
5.0

Everyone was amazing

Todd L.  |  First Impressions 
Rating:
5.0

Similar problem with pickup when I called the scheduled drop off location once I was in Florida they informed me they do not do that anymore. Needed to locate another facility to accept trailer. The trailer and franchisees I finally used were great problem stems with UHaul corporate and communications

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
2.0

Things were not explained enough. Counter person ran through the paperwork as if I do this everyday. I did call customer service and the person was very helpful.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

Emmett H. 
Rating:
5.0

Staff very friendly and helpful

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

Needed rental for extra week but had to return because they rented it out to someone else so I had to get another rental from somewhere else cost me a days work.they should not commit rentals to someone else without checking with current renter

Bradford O. 
Rating:
5.0

The representative on both sides were amazing!

Erik L. 
Rating:
1.0

I paid my bill in full and over 2 weeks later uhal charged me 13 separate charges without my consent and without a receipt or reason why for the charges. No one has responded to my emails and when I called the office they hung up on me. This is unacceptable and will be taken up with someone higher up in the corporate office.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Christine A. 
Rating:
1.0

We went to the location that we were supposed to return the truck. The cashier called the manager and he said that he didn't have room for it and to go someplace else. He actually had a lot of room for it. We asked what we were supposed to do with the truck. He said that he didn't care but just to get it off of his property. My husband said that he would just leave it there because that's where we were told to bring it. The manager said that he'd call the police on us if we didn't get the truck off of his property. He had plenty of room for it. Besides that, he didn't offer to help us in any way with how to figure out what to do or a U Haul number to call. We were already hot & exhausted from packing our house, driving across the state, unpacking to the new place and then had to deal with this. We looked over out contract and couldn't find a number to call or anything. After about 20 minutes on hold, we finally got through to the place we rented the truck from and they helped us find another location. That process took about another 20 minutes. I would definitely not recommend the place we were supposed to return it to-Banana on South Dixie Freeway in New Smyrna Beach, Florida.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  First Impressions 
Rating:
5.0

Excellent facility, clean well kept and friendly staff. Highly recommended!

William G.  |  Overall Experience 
Rating:
2.0

I feel $120.00 for 5 hours locally is VERY UNFAIR!!!!

John W. 
Rating:
5.0

I had issue with the app checking in my vehicle. I would get through most of the photo uploads and then it would send me back to the beginning (with nothing saved). Otherwise I had a very good experience with uhaul (as always)

BASHABA M. 
Rating:
5.0

Customer did not leave a comment.

Jake B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD R. 
Rating:
4.0

Customer did not leave a comment.

Don L.  |  First Impressions 
Rating:
5.0

Patricia is a joy to work with! Thank you.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
5.0

We always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.

Theresa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri W. 
Rating:
5.0

Nothing customer service was on point! I even added a car trailer last minute.....no problem! All my boxes came from u haul...reasonably priced and super durable. I will gift them to some other mover.

garland P. 
Rating:
5.0

This team was excellent!! Very accommodating and helpful!!! They know their stuff when helping with the trailers and hooking up the equipment. The trailer was sturdy and heavy and in great repair! We were very happy and received great value for our money. We will definitely use this location again for our next move. Kudos!

Maria C. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

I believe this location should be the example for ALL U-Haul locations. Fantastic people, friendly, helpful, and courteous, large selection of trailers for rent.

ERNIE S. 
Rating:
5.0

Easy to work with. Just pay and go. They did everything else quickly and curtiously.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

The Gas in the uhaul was on a quarter tank and The picture wouldn't upload when I first got the truck so I was charged extra for gas and this has happened twice.

KYA A. 
Rating:
5.0

Customer did not leave a comment.

Yul V. 
Rating:
5.0

Thanks for your help

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Anne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Patricia O.  |  First Impressions 
Rating:
5.0

From reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.

Jeff G.  |  Overall Experience 
Rating:
5.0

You can check the gas in the uhaul I started with a half of tank and ended with a half of tank and I was charged extra for it.

Kya A. 
Rating:
5.0

Helped me understand how many gallons to purchase when getting fuel back to rental amount, gave tips on fuel conservation when not towing, adjusted mirrors and handled transaction with respect and professionalism.

Katherine C. 
Rating:
5.0

Great, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!

William G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

Wesley T. 
Rating:
5.0

Customer did not leave a comment.

Martin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
3.0

Customer did not leave a comment.

ANN K. 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  Overall Experience 
Rating:
5.0

BY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this location

Christopher W.  |  First Impressions 
Rating:
5.0

For this location, nothing! I was very impressed with the overall knowledge regarding U-haul and it's policies relating to cancellations. (I reserved at this location through the website, based on availability of my preferred trailer, but later found out I had been bounced to another location 3 cities away.). At this location I was guided through the options and then given excellent customer service. I could not be happier with the rental. However, calling in to cancel the original reservation wasn't as nice. It took 3 phone calls and over an hour & 1/2 of being stuck in the queue. Once I was connected to someone the issue was handled quickly and professionally, though. I would recommend taking a look at the recorded hold system, the volume fluctuated from blaring to barely being able to hear.

Beth C. 
Rating:
5.0

Great GM at this location. Very helpful and accommodating.

David B. 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS W.  |  Overall Experience 
Rating:
5.0

great service and very easy

Kasey z.  |  Online Move In 
Rating:
5.0

The staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you Sam

Sam H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY W.  |  Overall Experience 
Rating:
5.0

Great staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!

Dawn D.  |  Overall Experience 
Rating:
5.0

Extremely professional, helpful and friendly. Best uhaul experience ever!

Brad P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra P.  |  Overall Experience 
Rating:
5.0

Extremely professional and helpful.

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve c.  |  Overall Experience 
Rating:
5.0

Franklyn was super helpful. He really went above and beyond for the move-in. Well done.

Troy T.  |  First Impressions 
Rating:
5.0

Super easy to start up and access is convenient. The staff is friendly.

Dawn D.  |  First Impressions 
Rating:
5.0

This location was always nice and clean, well maintained. The staff was always friendly and helpful!

Joshua M.  |  Overall Experience 
Rating:
5.0

Joe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...

Rick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra P.  |  Overall Experience 
Rating:
5.0

The team here was great. Provided prompt service.

Gary K.  |  Overall Experience 
Rating:
5.0

This U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff G.  |  First Impressions 
Rating:
5.0

You guys are great!

Kevin H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles P.  |  Overall Experience 
Rating:
5.0

I don't care for the access card have to swipe numerous times how much is it for a remote.?

Prestige Team G.  |  First Impressions 
Rating:
5.0

Great storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything

grace g.  |  Overall Experience 
Rating:
5.0

The people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!

MARILYN G.  |  Overall Experience 
Rating:
5.0

Excellent staff and leadership team. The storage locations were clean and extremely well kept. Thank you.

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DICK B.  |  Overall Experience 
Rating:
4.0

Easy in and out of Gates. Lots of room for trailer and trucks to get threw. Clean

Patricia Y.  |  Overall Experience 
Rating:
5.0

Very pleased!!

ELIZABETH AND DOUGLAS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAY AND JEANETTE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick C.  |  First Impressions 
Rating:
5.0

Cat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.

BRIAN N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

susan a.  |  First Impressions 
Rating:
3.0

Lllllllllll

Dean R.  |  First Impressions 
Rating:
4.0

god workers

Raymond C.  |  First Impressions 
Rating:
4.0

everything went smooth

Linda E.  |  First Impressions 
No reviews have been submitted for this location.

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