Customer Reviews for U-Haul Moving & Storage of Newark-Orange St Station

My experience was very good and I was able to park my car in there driveway until I came back with the uhaul truck. Very nice place.

Rasheed Williams is Awesome. Great Customer Service

I've used UHaul throughout the years on occasion but have had the best experience ever, this past year with staff at the Orange Street location in Newark, NJ.

I had an amazing experience the first time I rented from uhaul. But the second time I rented (this past weekend) my experience was horrible. I was overcharged and the costumer service was bad.

I made a reservation online and didn't know that there was an option for a one way rental. When i got to the pick up location the representative told me that he would change the status to a one way. At the drop off I was told that i had to return the truck back to the pick up location. I spent about 30 mins on the phone w the manager of the pick up location to straighten out the mix up. I was quoted 3 different totals. This experience was not pleasant and I am still waiting for one of the charges to be reversed because the manager had to charge me twice to correct the reps mistake.

My experience was good the only problem I had was with the move out. Before I could officially tell the office I was moving out the manager had already rented the unit without speaking to me and I paid for the space up until the 13th...

This uhaul experience was less than optimal. Speaking of the pick up time. I booked my rental for 10am. They called to inform me the truck was delayed and not expected until 11am. When I arrived the truck still hasn't arrived until about 11:40 or so. I understand that it was not uhaul's fault. The previous client was late.

Location was great. Right off the highway, staff was quick, helpful, and polite. Excellent location.

The gentleman was very nice and very knowledgeable. He went the extra mile! Great customer service. Very nice. Thank you!

Excelent service, great staff!

Very frendly

My preferred vehicle was missing. The van smelled too much on cigarettes. Street is full of very shady characters ...but the locating itself is clean. Staff is great and expedite which is very important.

Awesome customer service.

Besides the flood from the bursted water main, it was an excellent experience.

This was a good easy going experience thanks to the service provided by the Manager, Stanely Harper. He was professional, informative, and helpful. Even hours after we had left I had a questions about my second driver and was able to get Stanely on the phone right away and got my answer. Additionally, we like the location. There is plenty of room at that local and we were able to leave our car there and pick it up later when we returned the truck. The truck was very clean. Everyone at that location was friendly and helpful. I was grateful for all their help as we had to move on a day it was pouring out. Thank you.

1) Have vehicle at requested location. Do not have customer drive an hour to get vehicle 2) when the pick up location states that it is open at 7 am. please do not have doors locked till 7:30 am so the staff may sleep. 3) I had ordered moving blanks (2 Dozen) when I made my reservation. I was told that they were not available after I questioned about them and I had to purchase 4. I would have been screwed even more If I did not question. 4) Please have the vehicle ready for the customer. I had to walk to the far end of the lot to get vehicle. Instead of sleeping don't you think they could perhaps work . Bring vehicle closer to office and clean out the saltines in the cab. I had to wait for them to find the keys. Overall a terrible experience. I should of done my research and went with another company.

Just received an email at this time of the morning about 4 am that woke me up with a severe headache. Spoke with a rep 8612. Please do not appreciate such business.delete mail address. There's a foul sewage scent. I am afraid my things will have such foul stench

Customer service rude. Not knowledgeable in system. I was charged 2x's because the female did not know what she was doing an when I expressed my concern because my card was charged twice the man told me nothing anyone can do. Will never go to this location again.

Recommended and, if I need in the future I doo

The girl working was real rude and so nasty . She didn't have a mask and having a full conversation on her cell phone while I'm trying to pick up the van

Everyone at the location was great, especially Hailey S. Literally everything else that has happened with this reservation was terrible.

Must have access for drop off service for your trucks & vans. Thanks

The office closes at 5 and it was difficult for me to make it in time to get my unit but the general manager was very patient with me and made my very stressful move a little easier.

The hours are from 9 to 5 cannot access after working I am not sure if its because of covid or other issues

The website says there is night time drop off hours which is completely incorrect. Sounds like uhaul doesn't care what they tell there customers. Even the signs to drop of the equipment says its open for night time drop off. Totally false and inconsiderate to the customer. Basically uhaul cannot be trusted.

Service was excellent. Employees where courteous. I'm satisfied...

Great service

THIS LOCATION WAS GREAT BUT MY PICK UP CHANGED TWICE IN 2 DAYS AND IT DELAYED MY TRIP AND I COULD NOT COLLECT MY TRUCK & AUTO TRANSPORT TOGETHER AT THE SAME TIME, LOCATIONS 30MINS APART. I LODGED A COMPLAINT WITH KRISTINA ON 9/10 - SHE SAID SHE WOULD EMAIL ME COMPLAINT NUMBER - SHE DID NOT! SHE ALSO SAID A MANAGER WOULD CALL ME WITHIN 48HRS - I HAVE HAD NO PHONE CALL! VERY VERY DISAPPOINTED

The attendants were excellent! Top, top, top!!!!

I would certainly not recommend U-Haul for anyone. I left all my furniture and personal belongings on their storage. There was a flood in my unit. U-haul did not report what was the damage and put me in contact with another company, west rep. West rep informed that no damages was caused to my unit. When I opened my storage there were a lot of items missing (bed, table, bag, boxes), and west rep did not helped me at all. U-haul was always saying that did not have any responsibility. I wonder who I hired. Now I had to buy a new bed and furniture, and my clothes are all ruined. DO NOT RECOMMEND.

Some type of ramp or raised platform to get heavy items into and out of building. Was trying to get electric wheel hare from unit into van. there was no way to do that other than just lifting it by hand. A ramp, portable or permanent or a loading dock or hi-lo would have been helpful

Not the location but i would not recommend anyone to uhaul . I went there because Home depot wasn't available. I rented the van for for 24 hrs with a fixed price i was hugely overcharged. I pray for me not to have any emergency that could push me to rent from this company again in my life. A friend warned me but i was like...

I had reserved an appliance dolly, 2x furniture dolly, and furniture pads; however, when I arrived at the location they could only provide the appliance dolly and 1x furniture dolly. What is the point of the reservation if these may be handed out to walk-in customers who arrived first? The lack of a 2nd furniture dolly is particular added stress to my move and I would've made alternative arrangements to secure a 2nd furniture dolly had I known; however, on the day I just had to make due. Overall a positive experience but I find the lack of preparation / reservation very unprofessional.

They made renting quick & easy

I felt the staff was very helpful. They made sure I knew the best route into the city and how to operate the equipment safely. I highly recommend this facility. And can not thank them enough for helping me accomplish my goals for my trip in a efficient and safe manner.

Very good customer service experience.

The general manager is a great guy. Explained terms clearly and was very professional.

So far so good,no comment.

My unit was impacted by the water main break at this location and I STILL HAVE NOT BEEN CONTACTED since being notified of this. No one at the location (Newark Orange Street) answers the phone, the insurance company has not contacted me regarding a new unit and the damage assessment, and corporate doesn’t employ enough people to answer the phone in a timely manner - Call me ASAP (651) 260-3970. Having my belongs destroyed is stressful enough as it is but the atrocious customer service has made this experience much worse. Stay away from U-Haul.

My unit was receny flooded. I was told someone would contact me from the insurance company last week. No one has contacted me!!

if they live in New Jersey and not have to travel all the way from Brooklyn especially when reservation was made in Brooklyn in advance.

You advertise at $19.95 yet my bill came to 97.00+ it's false advertisement

N/A

Very well run. Customer service reps were friendly, helpful, and flexible. I returned my vehicle a few minutes after the designated closing time and the whole staff was still diligently at work helping customers like me...and they were doing so without making us feel guilty for coming in at the end of the day.

It was great, night drop off would be a great feature.

They schedule my pick up for a place close to my house and at the night before the pick up they change for a far address.

I would never use you guys again horrible service and bad customer service never again

The girl who signed us out our truck was courteous, patient and helpful in recommending items we may need.

Kelly was extremely helpful.

Stanley the general manager was awesome. He provided great service from beginning to end, considering he was the only one available at the time that I went in.

The service provided by the manager was exceptional. I have no suggestions to offer, I was quite satisfied. Thanks.

The associate as well as the manager (Stan) were of utmost assistance, courtesy, and professionalism.

Nothing. I had an amazing experience with the employee and the truck was beautiful.

Excellent service I recommend ??

Just to bearing in mind that the delivery attendant must be more kind and cooperative.

I was forced to stay in a hotel an extra night because I couldn't return a truck after hours; better training at this location is needed. I was from out of state seeking a rental. When I called the location, the recording said all locations opened at 7AM. I was there at 7AM and the place was closed until 9AM. There was no information provided about the location hours changing due to COVID-19 on the recording. When trying to return my rental at about 7:15PM, I was told by the phone representative that I had to wait until the following day because there was nowhere to return it after 7pm. The original representative did not say that this location was closed after hours. After a back and forth with a new phone representative about what my contract said, I found myself not only stuck with a truck but now frantically searching for a hotel. I just want to be told all the information about rentals and any changes that may affect my contract so I can be on my way.

15' truck wasn't available despite multiple calls to confirm that it would be. We got a 10' truck instead that had dirt in the back (and we had to clean ourselves). Because we got a smaller truck now we have to make a second trip back to get the remainder of our belongings. I'm very disappointed in Uhaul and I don't think I'll use it again anytime soon.

Thank you for accommodating my requests.

The best company!!! Thanks U-HAUL ????

The general manager and his staff are exceptional in all phases of the experience. Great location because of the people.

Change the signs from 24 seven service to only within store drop off during open hours.

The people at the storage very friendly and helpful very nice worker's.

Rented a #$19.99 pick up truck and was charged $90.00 plus upon returning it. Unbelievable!!!!!

The person in charge gave me what I needed and nothing more. He took the time to show me around and how to access the facility.

Staff very professional, helpful, and service oriented.

You guys were so helpful and very kind! Thank you again for helping us out!

when returning i were not checked out properly.

Very nice clean unit. Stanley the manager very helpful and professional.

Thank you so much for the one month of free storage! I really appreciate it.

Stanley Harper ROCKS! Give him a raise! Give him a week off with full pay! Give him both!XX

Thank y’all so much for helping me, if there’s anyone that needs to put ur stuff in storage I advise yu to use them

The cost of the unit sizes are not clear enough. For example how much difference of the cost between upper and lower level.

The staff was very friendly and helpful!!! The place it’s very clean and the access to the storage is very convenient cause you could drive in and not get wet if it’s raining love it