Customer did not leave a comment.juan carlos S. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Newark-Orange St Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMUEL K. | Overall Experience
Customer did not leave a comment.Yakiem V. | Overall Experience
Muy bueno el servicio 👍CARLOS D.
Nothing everything was fine only at the other location on (267 16th ave Newark Nj 07103) The guys was no good representaciÃ³n for uhaul the guy was scary talking without any respet no sireus I Will nevera come back to this locaciÃ³n apart they supuse to open at 7am they open late at 9am ok have good dayJose H.
The staff was helpful but not so friendly if I can be truly honest!bonny w. | First Impressions
Customer did not leave a comment.Carlos R.
Good customer service keep it upmichael e. | First Impressions
Customer did not leave a comment.Casandra R H. | Overall Experience
The staff was courteous, friendly and helpful. No cap!Darin F. | First Impressions
Customer did not leave a comment.cristinoantonio e. | Overall Experience
The stuff are very good people anytime you you need help they will be there to help you I appreciate themMbouille D. | Overall Experience
Customer did not leave a comment.Carlos A. | First Impressions
Clean, cheaper , & open hours are very convenientJemima K. | First Impressions
Customer did not leave a comment.Efrain T.
Customer did not leave a comment.Khalif K. | First Impressions
Thank you for the experienceSHAIRY G. | First Impressions
Customer did not leave a comment.Dre R. | First Impressions
Though the staff was friendly and the location clean, the registration process was cumbersome and repetitive. The long wait times were outrageous and inefficient.Sharon S.
Customer did not leave a comment.Shaunta R.
The customer service worker needed more training to better assist the customersyvonne R.
Customer did not leave a comment.Harley O. | Overall Experience
The people that worked there were great especially the lady at the front desk. My only issue was my unit was on the 4th floor and it was extremely hot. It felt like a sauna up on that floor.Mirabel N. | Overall Experience
Customer did not leave a comment.Monica M.
Need more people on staff the wait is too long for the time that you have to wait to check outANTHONY B. | First Impressions
Customer did not leave a comment.Tamara T. | Online Move In
More workers in office it took me a long time to get into my rental space because it was not open when I got to my storage spaceANTHONY B.
Customer did not leave a comment.ROSE MARY D. | Overall Experience
Jenna Estrada was a great helpMatthew D.
Customer did not leave a comment.Diosdaldo R.
My favorite location to go toCeon V.
Smooth check out with the storage facilitySamuel J.
Everything went wellZhane C.
You all can have better communication within that location and hire a employee (manager included) who genuinely wants to do the job.Yolanda G.
I arrived at the location early only to be informed that my appointment had been changed to a later time, 9:30 AM. I was never notified of the change. My movers arrived on time 8:00 AM and I had to pay them for time not utilized. When I returned the keys to the truck could not be located and the air conditioning did not work in the truck I received.Theodore B.
Check in system is horrible.lance K.
Customer did not leave a comment.NAJUWAN S. | First Impressions
Customer did not leave a comment.SHAWN T.
The location was physically nice but the staff was completely indifferent on drop off. No one helped to check in the truck. Also I received a call that the truck was late for return about 75 minutes before it was due.michael G.
The storage wasn’t ready and was locked up. I wasted 2 hours in that. The lady at the location is the rudest person I have met in US. Wouldn’t recommend this location to anyone. The person on customer service call helped me resolve my issue.HARSHIL S. | Online Move In
The young man at the counter needs some serious customer service training or a new job. He is ill suited for this role. The facility is great though. I had no problems with the van.Tommie G.
Customer did not leave a comment.Jamie M.
I made a reservation for my rental truck a day in advance but when I went to the storefront to claim my truck, they gave my truck away to someone else so I had to wait in line over an hour to get through. I was told by a worker not to rent a storage on the first floor because of rats so I went ahead and booked the third floor. Then after unloading my things into the storage there were giant cockroaches all over my things. This is unbelievable and beyond disgusting.Tishema A.
I was charged a damage fee but evidence was not providedASHRAF A.
Customer did not leave a comment.Sabria B.
better management.antonia T.
Had a really unfriendly and unhelpful experience last time there with counter person. But this time it was very pleasant and the person who assisted us was extremely helpful. She was courteous, cheerful, and friendly. Great customer serviceâ€¦!!!Dagoberto G.
Customer did not leave a comment.Saadira L.
Customer did not leave a comment.Dwayne C.
Customer did not leave a comment.Richard C.
Staff is extremely rude. Will never rent from this location again.SIRPATRIC C.
Janet and staff was incredible THANK YOU SO MUCH!!!! -Mr. HarleyWILLISLEE H. | First Impressions
Janet Cleveland is a very helpful employee.. she did everything she could for us.. I reserved the wrong size truck on line.. She made it possible and changed it for a smaller one.. Yes at another time but I did my moving that day!!! Thank you Janet Cleveland..Jason T.
Thank you to the help desk the lady, she was so helpful to me, I appreciate her helpGLADYS R. | First Impressions
Customer did not leave a comment.Theodore B. | First Impressions
Customer did not leave a comment.Swapnil K.
Staff was very accommodating.Steven C. | First Impressions
lower your ratesREGINA R.
When I entered the office, one of he clerks was asisiting another customer. The other one indicated I should wait in her line. It took about 10 minutes to conclude what struck me as a normal rental. It took as long to take care of my reservation. In all, it was over thirty minutes from the time I entered the office until I drove our of the lot. Quite a bit of time for two customers!James W.
Customer did not leave a comment.LAQUETTA M.
Customer did not leave a comment.Matthew H.
My favorite location to rent from, the staff here is very professionalCEON V.
Customer did not leave a comment.Viva W. | First Impressions
I don't understand why everything has to be done using my phone and your QR code. I never had to do this before. I don't work for you! Why do you have people working at the sites if they aren't going to assist you? The whole experience from making the reservation to picking up and returning was horrible! This was the worst experience renting from you ever.JOSE V.
Customer did not leave a comment.Blaire G.
Customer did not leave a comment.Deanna K.
Customer did not leave a comment.demeress b. | First Impressions
Customer did not leave a comment.TRAVICK S. | First Impressions
The two ladies at the front desk has been fantastic, made very comfortable with all my questions. Very good.ruy A.
GREAT SERVICEWILLIE M. | First Impressions
Customer did not leave a comment.carlos C.
General manager went above and beyond to help me remove the trailer. It was poring outside and she did not let me lift a finger.Willie M.
Reps were friendly and accommodatingKongjun Q.
Hassle-free moving in and same when moved out.Thomas C. | Overall Experience
Customer did not leave a comment.Bromeliz R.
Spanish girl with glasses was super rude and got into it with the other coworker and decided to leave because she was mad so there was only one person working and the girl came back in and out several times and was taking her anger out on the customers instead of handling it professionally with her supervisorschristopher M.
Customer service reps need to not be on personal phone calls while assisting customers. The attitude sucks. The customer service reps need to properly document mileage discrepancies and not charge people's cards after telling a customer they are putting a contract on hold.Carissa P.
Our experience was perfect.Shaunta M R.
Customer did not leave a comment.Taminka C.
Customer did not leave a comment.ESTHER C.
Customer did not leave a comment.Marlenny A.
Thank youBakirah H.
Customer did not leave a comment.Alanna M.
Customer did not leave a comment.Monique K.
Change the lady in the front desk she is so rudeGerardo N.
i would prefer to go to broadway than this location. customer service extremely poor not helpful at all .Rabindra R.
Need better customer service from your employees ASAPquatearia M.
Everything was perfect! Great staffceon w V.
Customer service reps are super helpful, Merfy and Nathaly always make the check in process smoothCeon V.
Customer did not leave a comment.RUBEN B.
Could improve on the check in/ pick up my keys parching a little to long on the waitALONZO D.
Stop making it compulsory for customers to do everything on their phones.Roy R.
Have workers that actually want to work. I understand the check in/out can be done on your phone but it's like the workers didn't even want to speak to me.Symone L.
More public awareness to order the truck onlineKADRI Y.
I'm upset because I booked the appointment online, a 10 AM reservation, but when I get there the customer service I'll try to make us do the whole thing on our phones while waiting in line so I didn't get out of there till almost 11 AM, terribleHenry G.
Customer did not leave a comment.Scott F.
Customer service was bad and truck with no AChazem A.
Customer did not leave a comment.Chadsity R. | First Impressions
I had no issues with the truck will be used againSharday M.
More than this location. U- Haul process to rent a truck has become real pain in the a**. When a customer is already busy with moving and packing. You guys started some weird process that we need account as mandatory? Why can't I just do as guest and check out. So much mess and confusion just to rent a truck. Never thought this would be so shitty. Thanks for the great experience above all with my busy schedule in moving. This will be the last time I will be renting.RaviChandra C.
it was very inconvient because my accout was lock and i could get to my destination in timeBadwin L.
Customer did not leave a comment.Katrina S. | First Impressions
Satisfiedruth e. | Overall Experience
I don't like the new self check in or out AT ALL. Too much trouble with the picture taking and all. It's invasive. I get the point of it but I don't like it. You need to find a different more efficient way of doing this with NO PICTURES!!!Xavier H.
Customer did not leave a comment.irvin P.
The branch manager on the 7:00 shift was awful. She refused to tell me her name because of how bad she was. She lied multiple times while I was there. She charged me $50 for driving 2 miles and then would not let me see odometer after I had proof of the gas gauge when I left was incorrect in the contract. She needs to be let go immediately. Extremely rude and unprofessional.James W.
Janet very pleasant and personable person. Great customer service.Madeline R.
Train your customer reps to be more customer friendly and less figure it out yourself. Being rude to an unhappy customer is not the best way to change the vibe. Patience will go a long way to helping a customer understand that you don't quite understand the new way of doing things also. Try to help customers understand the new way of doing things instead of aggressively saying follow the instructions. Not everyone is technically inclined or is capable of "following the instructions" like most people. Also have the location match the instructions. "Go straight to boars and take keys" will get you yelled at. And so will "Return keys to key shoot". Same venue 1st time amazing check out and return. 2nd time a total nightmare. After years of using uhaul I am permanently turned off. Never again. I'm going to buy my own truck so I won't feel like I was made to feel yesterday. I was not the only unhappy customer yesterday. Another customer and I were both like deer in the headlights trying to follow the instructions that did not match the facility rules. It was a learning experience. Time to get my own truck. And encourage my friends to do the same.Kinshasha B.
The cleanliness lighting and customer service were very very goodFloyd B. | First Impressions
Services sucksAdrian H.
When they're cleaning out the trucks while the customers still there, how about you see if they left something important during a proper cleaningTashawn M.
Quicker checking procedureMARSHA N.
Customer did not leave a comment.Supernus P. | Overall Experience
Customer did not leave a comment.Ernessa O. | Overall Experience
Excelente servicio mucha amabilidad de parte de la señorita Que trabaja en el sitio muy amable y Cortez súbale el sueldoHernán Alexander C. | Online Move In
Customer did not leave a comment.Kayla D. | Overall Experience
Customer did not leave a comment.Naim M.
Customer did not leave a comment.Eugene O.
The entire storage facility was hot and humid like a sauna. My unit was on the upper level 4th floor. I didn't know that this would mean I had to access a heavy ladder just to put my items in the unit. I'm very disappointed with this situation. I had 4 guys who put my items in the unit. I was fearful they would pass out due to the unsafe conditions presented. I would like to speak with a manager or the owner about this as well as request changing my unit to a lower level. Additionally, there should be ac throughout the building.Zarifa R. | First Impressions
Customer did not leave a comment.nelson F.
Customer did not leave a comment.Yamil A. | First Impressions
Better staff and better attitudes. They were not helpfulAlyssa M.
The two young men I interacted with were incredibly friendly and helpful-from showing me how to use the app to carrying a couple boxes for me. Nice staff.Sally T.
Customer did not leave a comment.Yamil A.
Access within the building is too much. For example, always have to key in your access code via using your U-Haul card to use the elevator, etc.Vicky B. | First Impressions
Customer did not leave a comment.Seon S. | Overall Experience
The service quick and informative, this is a really nice facility.Henry G.
Did you attender needs more help learning the computer system. The new attendant need help learning about the computer system. but it's understandable! outside of the office the guy didn't know what he was doing, He wasn't dressed as a U-Haul professional, he didn't know how to connect the trailer and he Called a girl to help him. They where really confused and they had to FaceTime somebody else to teach them (three chains and one wire) but they didn't hear what I said. he said my truck light was broke, because he didn't connected the wire correctly. And they even put a note on my U-Haul accountEverton M.
Excellent customer service. Didn't realize the vehicle needed a front wheel alignment until it was fully loaded and we were on the road.Antwan B.
online check in needs to be more simple.. It kicked me out and started over 3 times. When I finished I had to do it all over again once I got to the pick up office..Jesse V.
Satisfied with the service and equipment.SHAMIRAH S.
Awesome Job, Great Customer SeeviceTyrone T.
Customer did not leave a comment.Imoleme I. | First Impressions
Nathaly was pleasant, informative, and made the process very easy for us. They had the equipment we needed for our big move which was most important.jonathan B.
This experience truly wasn't great at all. I've used uhaul many times for all of my moves (this was my 4th) and the worst organized. This new system that you guys have is horrible. HORRIBLE. When I get there to finally get my uhaul, I have to do everything online which wouldn't be bad except you guys have us do verification measures....while we're there to pick up the uhaul versus before. Incredibly stupid and annoying/inconvenient for the customer. Horrible system flaw. THEN I've put in the verification details, waiting for a rep to call my contact to....verify who I am? Again, stupid and was never previously used. I don't see the point. I'm waiting for the rep to call the contact, so again, I'm waiting. Then she finally verifies who I am. I go to get the key from the lock boxes. Those locks are horrible and not easy to use. I FINALLY get this stupid truck and my supplies weren't in the back. The back of the uhaul is open with no supplies....I ordered a dolly and blankets. Again, never have I ever reserved a uhaul and not had my supplies already in the truck. So then I need to go back into the store to get them and wait some more. Please improve your system. Its horrible and time consuming when people are clearly trying to move and on a schedule. If you require verification, it should be able to be completed before, not while you're picking up your truck. Sincerely, unhappy customer.Gabrielle G.
Customer did not leave a comment.Rodney H. | First Impressions
Customer did not leave a comment.Brian A.
U-Haul over charged me for one way contact. The also have a hiding feeAYIKOUE K.
Very easy pick-up process of our rental. the Associates were super helpful. Highly recommend this location.Jose S.
Customer service reps helped me through the new process, I appreciate the laughs.SANTIAGO P.
Pleasant and helpful staffBARRY H.
Customer did not leave a comment.Aryah B.
Staff was very professional and very helpfulDebbie F. | Overall Experience
Very helpful staff at the counter, as well as inside the storage facility. I Would recommend this storage facility and staff.Michael H. | First Impressions
Customer did not leave a comment.Rachel P. | Online Move In
Customer did not leave a comment.Carla W. | First Impressions
Customer did not leave a comment.MARILYN B. | Overall Experience
Customer did not leave a comment.ANGELLE R. | First Impressions
Customer did not leave a comment.Jamal S. | First Impressions
Employees were very helpfulDebbie F. | First Impressions
Very convenient.LEE D. | First Impressions
Customer did not leave a comment.andre h. | Overall Experience
The staff at this facility were really friendly and helpful. Free carts were provided to help with moving items to the storage facility. The only downside was that the fourth floor was extremely hot, which made moving in a little strenuous. But, I think this would be solved by aiming to load/unload during cooler days.Charlotte F. | First Impressions
Customer did not leave a comment.Tracy S. | First Impressions
This is my first time getting a storage so I don’t know ye if they are but or notMbouille D. | First Impressions
My personal belongings were safe the entire time they were there I appreciate the service and would definitely use your service again.Desere R. | Overall Experience
Customer did not leave a comment.shauneille marcia f. | First Impressions
Customer did not leave a comment.EVERETT n. | First Impressions
Todo está muy bien y me gustojacinto j. | Overall Experience
The manager at the uhaul lotcation in Newark 370 orange st. She is very unprofessional no smile on her face or anything she makes you feel uncomfortable and don’t want to do business at that location, the other staff members there are great! They are helpful! They talk to you with respect and etc! But the Storage unit are very clean , the bathroom was very clean! It’s just very hot in there during the summer time. Other than that I give this location a 8! 🙂Chantel D. | Overall Experience
Very easy process. Such friendly and welcoming staff. I was very pleased with the process, unit size and price!Michael N. | Online Move In
Customer did not leave a comment.marcelo r. | Online Move In
The woman that helped me was very friendly and very knowledgeable I would definitely recommend this to family and friendsSamirah B. | First Impressions
My experience was easy and convenient. Staff was friendly and very helpful. Equipment was easy to use and I would definitely recommend to the company to anyone.Tramaine F. | First Impressions
Customer did not leave a comment.nikhilkumar k. | Online Move In
The 3 employees I dealt with were very nice and helpful.celia j. | First Impressions
More access to the facility would be a plus.EPEFANI M. | First Impressions
Customer did not leave a comment.Tiaya W. | Overall Experience
Wonderful customer serviceAustin C. | First Impressions
I truly love it from a 5x5x5 st storage space all my stuff in no problem thank you! U -Haul Newarkjohnathan j. | First Impressions
Customer did not leave a comment.naomi w. | First Impressions
Rats ate and pooped all over my stuff. I lost a lot oh my belongings cause one of a pope break and it’s was time for them to pay for my belongings they gave me the runaround and gave me what they wanted to give meSacera D. | Overall Experience
Customer did not leave a comment.Priscilla G. | First Impressions
I appreciate the helping hand, Thanks*karim h. | First Impressions
As l have said earlier on , your moving truck need serious service.AMAKA A. | First Impressions
Customer did not leave a comment.Glendaliz S. | First Impressions
The price of the storage is just about the same but I have a smaller storage space. And I had a larger one before so I really don’t understand how I’m paying $10.00 less for a storage that 2 sizes smaller. Can you explain this to me plz.Renee F. | First Impressions
Customer did not leave a comment.Wendy M. | Overall Experience
Customer did not leave a comment.Nyeem M. | First Impressions
Customer did not leave a comment.Rosilyn B. | Online Move In
The Lady at the front desk was very nice and helpful.Giovanni G. | First Impressions
Customer did not leave a comment.Jacqueline J. | First Impressions
Customer did not leave a comment.terrisita c. | First Impressions
Customer did not leave a comment.shanika J. | Online Move In
Customer did not leave a comment.Jaivonne S. | Overall Experience
very courteous staff.Michael c. | First Impressions
Customer did not leave a comment.JEANINE H. | First Impressions
The facility has a safe and secure vibe The facility is clean and appears to be well maintained The facility is near New Jersey Transit Train and Bus The facility is near a major highway The facility is on a major street The facility is easy to locatekevin j. | Overall Experience
Love love the prices 😍 ❤vida m. | First Impressions
Customer did not leave a comment.Jere W. | First Impressions
stanley harper the manager was very helpful and professional.Alaameen A. | Overall Experience
Customer did not leave a comment.GABRIEL D. | Overall Experience
Customer did not leave a comment.Levease B. | First Impressions
Customer did not leave a comment.Francheska P. | First Impressions
Customer did not leave a comment.regina j. | Overall Experience
That storage rat infested. I only had my stuff there for almost a month, and half of my stuff was damaged because they ate through the bags and it was only fabric.Nadiyah J. | Overall Experience
The storage room hours are not convenient for people who work 9-5 Jobs, Monday-Friday, given traffic time. I always have to wait until an early Saturday mooring to retrieve my items. You have a really awesome employee by the name of Rasheed, I believe I got the name right. He is worthy of a raise and trust me, I am not being paid to write this. He helped me every single time I moved my items, in/out of the storage room, if he was available to do so. My storage room was very dark on the inside and I found droppings on my boxes when I was moving out, so I know there were rodents roaming around my belongings Also, someone had some oil that dripped from their storage space into my space which could be the cause of that problem. The location is convenient and you have 3 good employees I've interacted with, unfortunately, I can only remember one person's name, because of how helpful he was.Melissa R. | Overall Experience