Customer Reviews for U-Haul Moving & Storage of Newark-Orange St Station

768 reviews

370 Orange St   Newark, NJ 07107

(973) 718-7171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 718-7171

370 Orange St
Newark, NJ 07107

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

juan carlos S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yakiem V.  |  Overall Experience 
Rating:
5.0

Muy bueno el servicio 👍

CARLOS D. 
Rating:
5.0

Nothing everything was fine only at the other location on (267 16th ave Newark Nj 07103) The guys was no good representación for uhaul the guy was scary talking without any respet no sireus I Will nevera come back to this locación apart they supuse to open at 7am they open late at 9am ok have good day

Jose H. 
Rating:
3.0

The staff was helpful but not so friendly if I can be truly honest!

bonny w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Good customer service keep it up

michael e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra R H.  |  Overall Experience 
Rating:
5.0

The staff was courteous, friendly and helpful. No cap!

Darin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cristinoantonio e.  |  Overall Experience 
Rating:
5.0

The stuff are very good people anytime you you need help they will be there to help you I appreciate them

Mbouille D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos A.  |  First Impressions 
Rating:
5.0

Clean, cheaper , & open hours are very convenient

Jemima K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Efrain T. 
Rating:
5.0

Customer did not leave a comment.

Khalif K.  |  First Impressions 
Rating:
5.0

Thank you for the experience

SHAIRY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dre R.  |  First Impressions 
Rating:
3.0

Though the staff was friendly and the location clean, the registration process was cumbersome and repetitive. The long wait times were outrageous and inefficient.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Shaunta R. 
Rating:
3.0

The customer service worker needed more training to better assist the customers

yvonne R. 
Rating:
2.0

Customer did not leave a comment.

Harley O.  |  Overall Experience 
Rating:
3.0

The people that worked there were great especially the lady at the front desk. My only issue was my unit was on the 4th floor and it was extremely hot. It felt like a sauna up on that floor.

Mirabel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Need more people on staff the wait is too long for the time that you have to wait to check out

ANTHONY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara T.  |  Online Move In 
Rating:
5.0

More workers in office it took me a long time to get into my rental space because it was not open when I got to my storage space

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

ROSE MARY D.  |  Overall Experience 
Rating:
5.0

Jenna Estrada was a great help

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Diosdaldo R. 
Rating:
5.0

My favorite location to go to

Ceon V. 
Rating:
5.0

Smooth check out with the storage facility

Samuel J. 
Rating:
5.0

Everything went well

Zhane C. 
Rating:
3.0

You all can have better communication within that location and hire a employee (manager included) who genuinely wants to do the job.

Yolanda G. 
Rating:
1.0

I arrived at the location early only to be informed that my appointment had been changed to a later time, 9:30 AM. I was never notified of the change. My movers arrived on time 8:00 AM and I had to pay them for time not utilized. When I returned the keys to the truck could not be located and the air conditioning did not work in the truck I received.

Theodore B. 
Rating:
3.0

Check in system is horrible.

lance K. 
Rating:
5.0

Customer did not leave a comment.

NAJUWAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN T. 
Rating:
2.0

The location was physically nice but the staff was completely indifferent on drop off. No one helped to check in the truck. Also I received a call that the truck was late for return about 75 minutes before it was due.

michael G. 
Rating:
2.0

The storage wasn’t ready and was locked up. I wasted 2 hours in that. The lady at the location is the rudest person I have met in US. Wouldn’t recommend this location to anyone. The person on customer service call helped me resolve my issue.

HARSHIL S.  |  Online Move In 
Rating:
1.0

The young man at the counter needs some serious customer service training or a new job. He is ill suited for this role. The facility is great though. I had no problems with the van.

Tommie G. 
Rating:
3.0

Customer did not leave a comment.

Jamie M. 
Rating:
1.0

I made a reservation for my rental truck a day in advance but when I went to the storefront to claim my truck, they gave my truck away to someone else so I had to wait in line over an hour to get through. I was told by a worker not to rent a storage on the first floor because of rats so I went ahead and booked the third floor. Then after unloading my things into the storage there were giant cockroaches all over my things. This is unbelievable and beyond disgusting.

Tishema A. 
Rating:
1.0

I was charged a damage fee but evidence was not provided

ASHRAF A. 
Rating:
5.0

Customer did not leave a comment.

Sabria B. 
Rating:
1.0

better management.

antonia T. 
Rating:
5.0

Had a really unfriendly and unhelpful experience last time there with counter person. But this time it was very pleasant and the person who assisted us was extremely helpful. She was courteous, cheerful, and friendly. Great customer service…!!!

Dagoberto G. 
Rating:
5.0

Customer did not leave a comment.

Saadira L. 
Rating:
4.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

Staff is extremely rude. Will never rent from this location again.

SIRPATRIC C. 
Rating:
5.0

Janet and staff was incredible THANK YOU SO MUCH!!!! -Mr. Harley

WILLISLEE H.  |  First Impressions 
Rating:
5.0

Janet Cleveland is a very helpful employee.. she did everything she could for us.. I reserved the wrong size truck on line.. She made it possible and changed it for a smaller one.. Yes at another time but I did my moving that day!!! Thank you Janet Cleveland..

Jason T. 
Rating:
5.0

Thank you to the help desk the lady, she was so helpful to me, I appreciate her help

GLADYS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Swapnil K. 
Rating:
5.0

Staff was very accommodating.

Steven C.  |  First Impressions 
Rating:
5.0

lower your rates

REGINA R. 
Rating:
2.0

When I entered the office, one of he clerks was asisiting another customer. The other one indicated I should wait in her line. It took about 10 minutes to conclude what struck me as a normal rental. It took as long to take care of my reservation. In all, it was over thirty minutes from the time I entered the office until I drove our of the lot. Quite a bit of time for two customers!

James W. 
Rating:
5.0

Customer did not leave a comment.

LAQUETTA M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

My favorite location to rent from, the staff here is very professional

CEON V. 
Rating:
5.0

Customer did not leave a comment.

Viva W.  |  First Impressions 
Rating:
1.0

I don't understand why everything has to be done using my phone and your QR code. I never had to do this before. I don't work for you! Why do you have people working at the sites if they aren't going to assist you? The whole experience from making the reservation to picking up and returning was horrible! This was the worst experience renting from you ever.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Blaire G. 
Rating:
5.0

Customer did not leave a comment.

Deanna K. 
Rating:
5.0

Customer did not leave a comment.

demeress b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVICK S.  |  First Impressions 
Rating:
5.0

The two ladies at the front desk has been fantastic, made very comfortable with all my questions. Very good.

ruy A. 
Rating:
5.0

GREAT SERVICE

WILLIE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos C. 
Rating:
5.0

General manager went above and beyond to help me remove the trailer. It was poring outside and she did not let me lift a finger.

Willie M. 
Rating:
5.0

Reps were friendly and accommodating

Kongjun Q. 
Rating:
4.0

Hassle-free moving in and same when moved out.

Thomas C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bromeliz R. 
Rating:
1.0

Spanish girl with glasses was super rude and got into it with the other coworker and decided to leave because she was mad so there was only one person working and the girl came back in and out several times and was taking her anger out on the customers instead of handling it professionally with her supervisors

christopher M. 
Rating:
1.0

Customer service reps need to not be on personal phone calls while assisting customers. The attitude sucks. The customer service reps need to properly document mileage discrepancies and not charge people's cards after telling a customer they are putting a contract on hold.

Carissa P. 
Rating:
5.0

Our experience was perfect.

Shaunta M R. 
Rating:
5.0

Customer did not leave a comment.

Taminka C. 
Rating:
5.0

Customer did not leave a comment.

ESTHER C. 
Rating:
5.0

Customer did not leave a comment.

Marlenny A. 
Rating:
5.0

Thank you

Bakirah H. 
Rating:
4.0

Customer did not leave a comment.

Alanna M. 
Rating:
5.0

Customer did not leave a comment.

Monique K. 
Rating:
1.0

Change the lady in the front desk she is so rude

Gerardo N. 
Rating:
1.0

i would prefer to go to broadway than this location. customer service extremely poor not helpful at all .

Rabindra R. 
Rating:
1.0

Need better customer service from your employees ASAP

quatearia M. 
Rating:
5.0

Everything was perfect! Great staff

ceon w V. 
Rating:
5.0

Customer service reps are super helpful, Merfy and Nathaly always make the check in process smooth

Ceon V. 
Rating:
5.0

Customer did not leave a comment.

RUBEN B. 
Rating:
5.0

Could improve on the check in/ pick up my keys parching a little to long on the wait

ALONZO D. 
Rating:
4.0

Stop making it compulsory for customers to do everything on their phones.

Roy R. 
Rating:
1.0

Have workers that actually want to work. I understand the check in/out can be done on your phone but it's like the workers didn't even want to speak to me.

Symone L. 
Rating:
5.0

More public awareness to order the truck online

KADRI Y. 
Rating:
1.0

I'm upset because I booked the appointment online, a 10 AM reservation, but when I get there the customer service I'll try to make us do the whole thing on our phones while waiting in line so I didn't get out of there till almost 11 AM, terrible

Henry G. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
1.0

Customer service was bad and truck with no AC

hazem A. 
Rating:
5.0

Customer did not leave a comment.

Chadsity R.  |  First Impressions 
Rating:
5.0

Perfect

Reyes C. 
Rating:
5.0

I had no issues with the truck will be used again

Sharday M. 
Rating:
1.0

More than this location. U- Haul process to rent a truck has become real pain in the a**. When a customer is already busy with moving and packing. You guys started some weird process that we need account as mandatory? Why can't I just do as guest and check out. So much mess and confusion just to rent a truck. Never thought this would be so shitty. Thanks for the great experience above all with my busy schedule in moving. This will be the last time I will be renting.

RaviChandra C. 
Rating:
1.0

it was very inconvient because my accout was lock and i could get to my destination in time

Badwin L. 
Rating:
5.0

Customer did not leave a comment.

Katrina S.  |  First Impressions 
Rating:
5.0

Satisfied

ruth e.  |  Overall Experience 
Rating:
5.0

I don't like the new self check in or out AT ALL. Too much trouble with the picture taking and all. It's invasive. I get the point of it but I don't like it. You need to find a different more efficient way of doing this with NO PICTURES!!!

Xavier H. 
Rating:
5.0

Customer did not leave a comment.

irvin P. 
Rating:
1.0

The branch manager on the 7:00 shift was awful. She refused to tell me her name because of how bad she was. She lied multiple times while I was there. She charged me $50 for driving 2 miles and then would not let me see odometer after I had proof of the gas gauge when I left was incorrect in the contract. She needs to be let go immediately. Extremely rude and unprofessional.

James W. 
Rating:
5.0

Janet very pleasant and personable person. Great customer service.

Madeline R. 
Rating:
1.0

Train your customer reps to be more customer friendly and less figure it out yourself. Being rude to an unhappy customer is not the best way to change the vibe. Patience will go a long way to helping a customer understand that you don't quite understand the new way of doing things also. Try to help customers understand the new way of doing things instead of aggressively saying follow the instructions. Not everyone is technically inclined or is capable of "following the instructions" like most people. Also have the location match the instructions. "Go straight to boars and take keys" will get you yelled at. And so will "Return keys to key shoot". Same venue 1st time amazing check out and return. 2nd time a total nightmare. After years of using uhaul I am permanently turned off. Never again. I'm going to buy my own truck so I won't feel like I was made to feel yesterday. I was not the only unhappy customer yesterday. Another customer and I were both like deer in the headlights trying to follow the instructions that did not match the facility rules. It was a learning experience. Time to get my own truck. And encourage my friends to do the same.

Kinshasha B. 
Rating:
5.0

The cleanliness lighting and customer service were very very good

Floyd B.  |  First Impressions 
Rating:
1.0

Services sucks

Adrian H. 
Rating:
3.0

When they're cleaning out the trucks while the customers still there, how about you see if they left something important during a proper cleaning

Tashawn M. 
Rating:
4.0

Quicker checking procedure

MARSHA N. 
Rating:
1.0

Customer did not leave a comment.

Supernus P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ernessa O.  |  Overall Experience 
Rating:
5.0

Excelente servicio mucha amabilidad de parte de la señorita Que trabaja en el sitio muy amable y Cortez súbale el sueldo

Hernán Alexander C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kayla D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Naim M. 
Rating:
3.0

Customer did not leave a comment.

Eugene O. 
Rating:
1.0

The entire storage facility was hot and humid like a sauna. My unit was on the upper level 4th floor. I didn't know that this would mean I had to access a heavy ladder just to put my items in the unit. I'm very disappointed with this situation. I had 4 guys who put my items in the unit. I was fearful they would pass out due to the unsafe conditions presented. I would like to speak with a manager or the owner about this as well as request changing my unit to a lower level. Additionally, there should be ac throughout the building.

Zarifa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nelson F. 
Rating:
5.0

Customer did not leave a comment.

Yamil A.  |  First Impressions 
Rating:
1.0

Better staff and better attitudes. They were not helpful

Alyssa M. 
Rating:
5.0

The two young men I interacted with were incredibly friendly and helpful-from showing me how to use the app to carrying a couple boxes for me. Nice staff.

Sally T. 
Rating:
5.0

Customer did not leave a comment.

Yamil A. 
Rating:
3.0

Access within the building is too much. For example, always have to key in your access code via using your U-Haul card to use the elevator, etc.

Vicky B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seon S.  |  Overall Experience 
Rating:
5.0

The service quick and informative, this is a really nice facility.

Henry G. 
Rating:
1.0

Did you attender needs more help learning the computer system. The new attendant need help learning about the computer system. but it's understandable! outside of the office the guy didn't know what he was doing, He wasn't dressed as a U-Haul professional, he didn't know how to connect the trailer and he Called a girl to help him. They where really confused and they had to FaceTime somebody else to teach them (three chains and one wire) but they didn't hear what I said. he said my truck light was broke, because he didn't connected the wire correctly. And they even put a note on my U-Haul account

Everton M. 
Rating:
5.0

Excellent customer service. Didn't realize the vehicle needed a front wheel alignment until it was fully loaded and we were on the road.

Antwan B. 
Rating:
5.0

online check in needs to be more simple.. It kicked me out and started over 3 times. When I finished I had to do it all over again once I got to the pick up office..

Jesse V. 
Rating:
4.0

Satisfied with the service and equipment.

SHAMIRAH S. 
Rating:
5.0

Awesome Job, Great Customer Seevice

Tyrone T. 
Rating:
5.0

Customer did not leave a comment.

Imoleme I.  |  First Impressions 
Rating:
4.0

Nathaly was pleasant, informative, and made the process very easy for us. They had the equipment we needed for our big move which was most important.

jonathan B. 
Rating:
5.0

Bien

Juan R. 
Rating:
5.0

This experience truly wasn't great at all. I've used uhaul many times for all of my moves (this was my 4th) and the worst organized. This new system that you guys have is horrible. HORRIBLE. When I get there to finally get my uhaul, I have to do everything online which wouldn't be bad except you guys have us do verification measures....while we're there to pick up the uhaul versus before. Incredibly stupid and annoying/inconvenient for the customer. Horrible system flaw. THEN I've put in the verification details, waiting for a rep to call my contact to....verify who I am? Again, stupid and was never previously used. I don't see the point. I'm waiting for the rep to call the contact, so again, I'm waiting. Then she finally verifies who I am. I go to get the key from the lock boxes. Those locks are horrible and not easy to use. I FINALLY get this stupid truck and my supplies weren't in the back. The back of the uhaul is open with no supplies....I ordered a dolly and blankets. Again, never have I ever reserved a uhaul and not had my supplies already in the truck. So then I need to go back into the store to get them and wait some more. Please improve your system. Its horrible and time consuming when people are clearly trying to move and on a schedule. If you require verification, it should be able to be completed before, not while you're picking up your truck. Sincerely, unhappy customer.

Gabrielle G. 
Rating:
5.0

Customer did not leave a comment.

Rodney H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian A. 
Rating:
1.0

U-Haul over charged me for one way contact. The also have a hiding fee

AYIKOUE K. 
Rating:
5.0

Very easy pick-up process of our rental. the Associates were super helpful. Highly recommend this location.

Jose S. 
Rating:
5.0

Customer service reps helped me through the new process, I appreciate the laughs.

SANTIAGO P. 
Rating:
5.0

Pleasant and helpful staff

BARRY H. 
Rating:
5.0

Customer did not leave a comment.

Aryah B. 
Rating:
5.0

Staff was very professional and very helpful

Debbie F.  |  Overall Experience 
Rating:
5.0

Very helpful staff at the counter, as well as inside the storage facility. I Would recommend this storage facility and staff.

Michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELLE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamal S.  |  First Impressions 
Rating:
4.0

Employees were very helpful

Debbie F.  |  First Impressions 
Rating:
5.0

Very convenient.

LEE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre h.  |  Overall Experience 
Rating:
5.0

The staff at this facility were really friendly and helpful. Free carts were provided to help with moving items to the storage facility. The only downside was that the fourth floor was extremely hot, which made moving in a little strenuous. But, I think this would be solved by aiming to load/unload during cooler days.

Charlotte F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy S.  |  First Impressions 
Rating:
5.0

This is my first time getting a storage so I don’t know ye if they are but or not

Mbouille D.  |  First Impressions 
Rating:
5.0

My personal belongings were safe the entire time they were there I appreciate the service and would definitely use your service again.

Desere R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shauneille marcia f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EVERETT n.  |  First Impressions 
Rating:
5.0

Todo está muy bien y me gusto

jacinto j.  |  Overall Experience 
Rating:
3.0

The manager at the uhaul lotcation in Newark 370 orange st. She is very unprofessional no smile on her face or anything she makes you feel uncomfortable and don’t want to do business at that location, the other staff members there are great! They are helpful! They talk to you with respect and etc! But the Storage unit are very clean , the bathroom was very clean! It’s just very hot in there during the summer time. Other than that I give this location a 8! 🙂

Chantel D.  |  Overall Experience 
Rating:
5.0

Very easy process. Such friendly and welcoming staff. I was very pleased with the process, unit size and price!

Michael N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marcelo r.  |  Online Move In 
Rating:
5.0

The woman that helped me was very friendly and very knowledgeable I would definitely recommend this to family and friends

Samirah B.  |  First Impressions 
Rating:
5.0

My experience was easy and convenient. Staff was friendly and very helpful. Equipment was easy to use and I would definitely recommend to the company to anyone.

Tramaine F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nikhilkumar k.  |  Online Move In 
Rating:
5.0

The 3 employees I dealt with were very nice and helpful.

celia j.  |  First Impressions 
Rating:
5.0

More access to the facility would be a plus.

EPEFANI M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiaya W.  |  Overall Experience 
Rating:
5.0

Wonderful customer service

Austin C.  |  First Impressions 
Rating:
5.0

I truly love it from a 5x5x5 st storage space all my stuff in no problem thank you! U -Haul Newark

johnathan j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

naomi w.  |  First Impressions 
Rating:
2.0

Rats ate and pooped all over my stuff. I lost a lot oh my belongings cause one of a pope break and it’s was time for them to pay for my belongings they gave me the runaround and gave me what they wanted to give me

Sacera D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla G.  |  First Impressions 
Rating:
5.0

I appreciate the helping hand, Thanks*

karim h.  |  First Impressions 
Rating:
3.0

As l have said earlier on , your moving truck need serious service.

AMAKA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glendaliz S.  |  First Impressions 
Rating:
5.0

The price of the storage is just about the same but I have a smaller storage space. And I had a larger one before so I really don’t understand how I’m paying $10.00 less for a storage that 2 sizes smaller. Can you explain this to me plz.

Renee F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyeem M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosilyn B.  |  Online Move In 
Rating:
5.0

The Lady at the front desk was very nice and helpful.

Giovanni G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrisita c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shanika J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jaivonne S.  |  Overall Experience 
Rating:
5.0

very courteous staff.

Michael c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANINE H.  |  First Impressions 
Rating:
4.0

The facility has a safe and secure vibe The facility is clean and appears to be well maintained The facility is near New Jersey Transit Train and Bus The facility is near a major highway The facility is on a major street The facility is easy to locate

kevin j.  |  Overall Experience 
Rating:
5.0

Love love the prices 😍 ❤

vida m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jere W.  |  First Impressions 
Rating:
5.0

stanley harper the manager was very helpful and professional.

Alaameen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Levease B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francheska P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina j.  |  Overall Experience 
Rating:
2.0

That storage rat infested. I only had my stuff there for almost a month, and half of my stuff was damaged because they ate through the bags and it was only fabric.

Nadiyah J.  |  Overall Experience 
Rating:
3.0

The storage room hours are not convenient for people who work 9-5 Jobs, Monday-Friday, given traffic time. I always have to wait until an early Saturday mooring to retrieve my items. You have a really awesome employee by the name of Rasheed, I believe I got the name right. He is worthy of a raise and trust me, I am not being paid to write this. He helped me every single time I moved my items, in/out of the storage room, if he was available to do so. My storage room was very dark on the inside and I found droppings on my boxes when I was moving out, so I know there were rodents roaming around my belongings Also, someone had some oil that dripped from their storage space into my space which could be the cause of that problem. The location is convenient and you have 3 good employees I've interacted with, unfortunately, I can only remember one person's name, because of how helpful he was.

Melissa R.  |  Overall Experience 
Rating: