Customer Reviews for U-Haul Moving & Storage of Newfield
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

46 reviews

1273 W Danby Rd   Newfield, NY 14867

(607) 275-0129

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(607) 275-0129

1273 W Danby Rd
Newfield, NY 14867

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linette m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alijah E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaffa B.  |  Overall Experience 
Rating:
5.0

Terry, storage unit manager, at this Ithaca location was absolutely perfect at her job; professional, friendly, kind, accommodating, understanding, and efficient! I hope she is well compensated and given all that she needs in order to continue to do an excellent job representing U-Haul.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

SERGIO C.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Jonathan C.  |  First Impressions 
Rating:
5.0

Great staff very helpful and efficient

Dave D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chassity H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nish P.  |  Overall Experience 
Rating:
3.0

Instructions indicated that we there was supposed to be a second security checkin that was not found. Tried calling U-Haul but was kept on hold for too long. Eventually just cut zip tie to get into unit.

john s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sadie s.  |  First Impressions 
Rating:
5.0

The woman who assisted me was very helpful and kind. Made it a great experience compared to other storage facilities in the area.

Kylie A.  |  First Impressions 
Rating:
4.0

I would have rated higher but a lock was still on unit when I tried to store my belongings. Had to wait for someone to remove lock.

Scott H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GABRIEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaden G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Keith W.  |  Overall Experience 
Rating:
5.0

The staff and management were extremely helpful and thoughtful.

Renee G.  |  Overall Experience 
Rating:
5.0

Thank you all for this service, everything was great

Mariano A.  |  Overall Experience 
Rating:
3.0

I had to move my stuff out as there are too many spiders. I still needed the space but moved out early coz of the spiders and insects getting into my stuff.

Ali m.  |  Overall Experience 
Rating:
4.0

I had trouble accessing support after business hours. It was challenging that the general uhaul support line refused to give the gate code. My experience of using the facility was positive and easy.

SAGE C.  |  Overall Experience 
Rating:
2.0

The staff at the Ithica UHAUL are polite and helpful, However, every time I have been there I have had to wait 20-30 minutes in live. Hire more staff and treat them well!!

Cheryl N.  |  Overall Experience 
Rating:
5.0

Excellent value for money.

Jill B.  |  Overall Experience 
Rating:
4.0

At checkout office was open but nobody around. After waiting, calling out, etc. I left. Checkout procedure or where to find someone wasn't clear at the site or on the website. Perhaps clearer signage?

Laurie C.  |  Overall Experience 
Rating:
3.0

Spiders crawled into my furniture at the storage unit.

Jodel C.  |  Overall Experience 
Rating:
2.0

I could never get in contact with the staff from this facility as they never answer the phone. I had to call for 5 days in a row before I could directly speak to someone from the location.

MORGAN M.  |  Overall Experience 
Rating:
2.0

The actual storage facility/unit was nice & well maintained; however, the process to get access to the unit was a nightmare & going to the unit in the evening is unsafe because someone is living there

april b.  |  Overall Experience 
Rating:
5.0

Everything was awesome especially from Steven peterson he was amazing with customer service

Steve P.  |  Overall Experience 
Rating:
5.0

Excellent and cheerful staff.

ralph r.  |  Overall Experience 
Rating:
4.0

A few minor issues: e.g. the code I was given to open the gate does not work, and I need to always use the emergency code (which makes me feel that one day I won't be able to go past the gate)

Mariano A.  |  First Impressions 
Rating:
5.0

Clean, convenient, and one free month included with my truck rental was awesome!

Kristin S.  |  Overall Experience 
Rating:
5.0

Extremely helpful customer service. Exceptional staff at this location.

Eric S.  |  Overall Experience 
Rating:
5.0

New unit. Never been used, and the lock was included

Daniel B.  |  First Impressions 
Rating:
1.0

Unhelpful / ignorant staff members. Can't reach anyone via phone call. Had to pay for a full 2 months on a storage unit when I only used it for 1 month and 1 week. I will never go here again.

Trey S.  |  Overall Experience 
Rating:
5.0

Very helpful

Corinna A.  |  First Impressions 
Rating:
1.0

Nothing but problems since they took over Sunny’s Storage.WEEKS to sort out problems IF you can speak to someone in the Ithaca office.Do not rent!If you need a truck-rent Penske-half price and 👍 CS!

KAREN M.  |  Overall Experience 
Rating:
5.0

Great service and convenient storage.

ERIN L.  |  Overall Experience 
Rating:
5.0

Loved the service would recommend uhaul to family and friends 100 precent

LISA W.  |  Overall Experience 
Rating:
5.0

Super quick check out and check in process. Very courteous and helpful staff! Recommend highly!

MATTHEW W.  |  Overall Experience 
Rating:
3.0

I miss Sunny's! They were personable, always there, and very professional and organized. The attendant on duty was helpful, but your system does not seem to be working.

Jenny S.  |  Reservation 
Rating:
1.0

I have not even moved in yet! But, so far have been unable to get through to the local office at least 5 times, spent over 10 minutes on the phone making a reservation that disappeared

Jessica C.  |  Reservation 
Rating:
3.0

The billing was difficult while transitioning ownership. We had many requests for payments that were already made, bills sent to tenants, late fees applied, etc although our account was paid in full.

LASHUAN M.  |  Overall Experience 
No reviews have been submitted for this location.

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