Need lighting inside units for evening use. And why ask if it was clean when we're responsible for cleaning it? One idea/suggestion would be to ramp the entrance to the unit so heavy items don't have to be picked up over the lip.
Camille W. | Overall ExperienceSelf Storage Units in Newfield, NY, 14867
U-Haul Moving & Storage of Newfield
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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1399 W Danby Rd, Newfield, NY 14867 View Available Units0.6 miles from this location -
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I had one problem. I went to Elmira Road office to check out and was told that my unit was canceled and that I was checked out. I questioned this as I had not checked out but the rep insisted the system showed I was checked out. However, when I checked the uhaul app the day after my rental ended, it showed my rental auto-renewed! I have called to have the charge reversed but obviously there is a problem with the system or the local office and I should not have to go through these steps. Fortunately I caught the improper charge.
Mark D. | Overall ExperienceI couldn't move in because the facilities were so heavily fragrant from either air fresheners or cleaners. I got a migraine within minutes of walking in. There was no way I was storing my stuff in there. Also, I got ripped off on the 10x15 rental. It's a 9x15 with ductwork obliterating the use of one wall. Deceptive. The sales associates were friendly and helpful but the computer system is a disaster and many people were walking in having reservation issues. I hoped UHaul would be better in Ithaca than Austin, but it's not.
ELIZABETH G. | Overall ExperienceI couldn't move in because the facilities were so heavily fragrant from either air fresheners or cleaners. I got a migraine within minutes of walking in. There was no way I was storing my stuff in there. Also, I got ripped off on the 10x15 rental. It's a 9x15 with ductwork obliterating the use of one wall. Deceptive. The sales associates were friendly and helpful but the computer system is a disaster and many people were walking in having reservation issues. I hoped UHaul would be better in Ithaca than Austin, but it's not.
ELIZABETH G. | Overall ExperienceVery user friendly. The app made it very convenient. We have already made our reservation for next year.
Janna P. | Overall ExperienceVery courteous considering it was very busy and she was the only person waiting on customers in the office.
Tracey P. | First ImpressionsI had no interaction with staff. I had to ask the convenience store personnel next door where to find the office as it was not labeled from the environmentally controled building. When pointed to the office, there was no one available during "open" facility hours. While there was a managers phone number posted, there was not any indication of appropriate times to call or if somone was onsite and returning in a few minutes. Coming and going over a dozen times during "open" hours there never was an indication that anyone was onsite.
Christopher S. | Overall ExperienceImpressed with your excellent operations
Chris L. | Online Move InAnthony and his wife have been fantastic. The service is amazing. Would recommend them very highly.
Charles C. | First Impressions