I was extremely satisfied with this and a previous rental on November 19th. There is one comment I would make with regard to the return, which was very smooth, once someone realised that I was waiting at the designated location. Today, I benefited from the previous rental, and went inside to report my return. Perhaps a camera to notify staff that a vehicle is waiting could be installed, or the signage could be changed to advise renters to check in at the office,
Lynn S.Customer Reviews for U-Haul Moving & Storage of Newmarket
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
dealt with a young man there (bearded) exceptional service, friendly and knowledgeable!!!
CLARK H.Gate has been broken since I started to rent at the location. Gate has not been fixed. In recent months, the tate has been taken down and no additional security is in place. Leaving premise unsecured.
Jessey k. | Overall ExperienceSorry, nothing to recommend, Suzanne and Cody are both professional, courteous and pleasant. In and out and on my way.
tim T.Customer Service was exceptional. Amazing CS Reps. Definitely will use UHaul again from the Newmarket location
Christal H.Mix up with credit card. Difficult to reach someone at the Newmarket location by phone.
Patrizia S. | Overall ExperienceGreat location, clean friendly service. Truck ready and Cody the person at the desk was knowledgeable and friendly and helpful.
Teresa B.Great staff very friendly and helpful Quick in and out service
Dan P.This location is awesome. Amaizingw staff. Very very helpful and kind. Helped make my move less stressful. Rent from this location.
Krystal C.I did not rent this trailer 6x12 but could U-Haul look into getting tongue jacks for these trailers like they do on the car haulers to save the backs of the attendees Newmarket is great and friendly and I do rent other trailers there
Michael S.Although the staff was very helpful, the appliance dolly that I specifically reserved was not available. I had to personally drive to another uhaul location to pickup a dolly ....very disappointing. Uhaul should do the right thing here and give me a credit for my rental....Will have to consider options for future rentals.
Henry Z.Quick, easy and very knowledgable great service
Talon S.Nothing Well done
Umberto M.Doing a great job keep it up
CARLOS S.The gentleman who helped me was excellent. As always.
ROCKY M.By my contract rental time was 3:15pm to 9:15pm, however this location was only open untill 7:00pm It was very inconvenient to bring the trailer back early in the morning
Volodymyr S.Customer Service 10/10. Friendly and fast. Thanks!
Kelly F.Great experience at pick up and drop off. Registered online do it was easier than a car rental.
Scott B.Make the price per km lower.
Matthew L.Friendly staff and easy process. Very convenient.
Nicole M.very bad behaviour by staff.
FARSHAD F.Very tight space around the storage lockers. Not well set up for trucks.
David T.Just continue to do what you do, excellent all around.
CHAMINDAKM D.The workers were friendly and helpful. The van we rented drove nicely. Thank you U-Haul
Sarah L.Highly recommend. Everything went smoothly, from the initial booking to the return. At each staff touch-point we received courteous, helpful and attentive service.
Lynn S.Excellent
elias M.Everything was great. Employees were friendly and helpful. The only suggestion would be for them to keep the credit card info in the system safely so that we don't have to supply it twice. It seems inefficient. Other than that hiccup, we were very pleased how easy it was to rent the trailer.
Sylvie Y.Another rental from the friendly people at Newmarket UHaul. I'll be back.
Bruce J.provide more parking for renters' personal vehicles. I had to park my car in a private, unsecured parking lot down the street from UHaul and walk back to get my rented van. The lady who helped me through the rental process was terrific!!!!!
Scott M.the elevator was not working, was not informed before arriving, people working there were not helpful at all and a little rude
Kelly W.Great place to rent a trailer, the staff are knowledgeable and super professional
Bill G.The Pickup exterior had mud/dirt on the exterior when I picked it up but the interior and box were clean. The Truck drove well, smooth, and carried the firewood loads that I picked up just fine.
Richard G.I found the daily rate a little low, but the per kilometer rate very high! Budget is much more reasonable!
RICHARD F.Good quick service
RAY A.The trailer that i rented needs some serious work...as sopn as some weight was put in the drivera side was sitting on bump stop and other side was up 4 or 5 inches higher. I only had 1000lbs and all items were the same size and weight and even acroos floor...it towed like the axle may have benn hit previously as it crab walked down the road...the biggest issue was rep when i dropped it off didnt even seem interested that i had issues....it was like a whatever
Jeff W.I had money owed back to me and I paid cash the U-Haul guy in blind Rivet could not give me cash back from my deposit as I stood there when he did a purchase he received from a customer and he got cash from him so now I was told I have to wait at lease 3 to 5 business days to have my change deposit into my account ?? That's the only thing I found wrong I shouldn't have to wait for my change
Mensink K.The truck cab was clean and no smell. However the interior of the storage area reeked of urine -possibly cat? It was absolutely overwhelming/ disgusting We had a very limited window to move or we would have returned the truck and thankfully the items were in the truck less than an hour
Michele D.Excellent customer service by Suzanne.
JOHN R. | Overall ExperienceNewmarket is the best - i drive past another U-Haul location to get to Newmarket every time
Derek L.The staff are awsome the one young man is a fucken legend.!! Great experience.
David L.Fast, friendly, helpful, what more do you need than that??
paul M.Staff were very good however the trailer I rented which was supposed to be a motorcycle trailer was not a proper trailer to accept a Harley Davidson. The trailer itself was too high off the ground and the tailgate was to short. Making the bike drag at the Centerpoint and knocking off the kickstand spring and the welded clip that the spring is attached to. I'm not sure how to fix this issue now. I'm not happy with the equipment I was issued. I had rented twice previous and was told that those trailers were lower. The attendant I ordered through (by phone) asked me what kind of bike I would be transporting as well as the staff at point of pickup. If there is anything that could be done it would be much appreciated. I am a 66 year retiree and have had a motorcycle since the age of sixteen, so I am quite familiar with trailers and other means of transporting bikes. Sincerely Thomas Pearson.
Tom P.We were asked if we wanted a ramp and dolly (10 ft truck) and when we picked truck up we were told they were only for 15 ft trucks. Luckily we had a dolly of our own.
Robert P.Very personable staff, easy return process.
john F.great trailer and fair rates, thanks
Ron C.less waiting time, friendly staffs, quick service, good experience
Jeff Z.Great trailers, good prices and the Newmarket, ON location gives you excellent service.
Kevin H.Nothing to contribute at this time. To me, the location staff are friendly.
Bright O.I booked in office and online and confirmed. But I was told not available for one way from Newmarket to Hamilton. This is very bad. You should let me know when I book. This is a absolute waste of time and absolute annoying to the customer. Please let the customer know at the beginning and not at last minute. I do not want to use such bas service anymore as your management system is just very bad.
Zigang Z.I've used this location many times. Excellent customer service.
Melissa S.Everything was Excellent!
Ron M.The staff I dealt with at the Newmarket location were professional and a pleasure to deal with. Thank you.
Kathryn D.The location was nice enough to help hookup the trailer. They also installed the correct hitch and wiring adaptor. I have not seen this type of customer service in a while. Great job!
Pajman J.Nothing, great service very friendly
Ben V.The staff was very friendly and helpful. A pleasure to deal with.
Shelley N.Great experience!!
RICHARD M.the staff was pleasant and helpful!
Francine R. | Overall ExperienceI have been used this uhaul storage for about 18 months. During this time, I have never seen any problem. The check in and check out process was really fast and easy. Thanks guys.
Mahram S. | Overall ExperienceEasy access Clean
Raman M. | Overall ExperienceThis u haul facility I would recommend. They were friendly and helpful.
Lily A. | Overall ExperienceSuzanne especially & the staff are great! They're always friendly & helpful! The moving supplies they sell are very convenient! It's a very busy location & sometimes there are a lot of trucks around but otherwise no issues. Thank you!
christina c. | Overall ExperienceStaff are always so polite, friendly and helpful
Margaret F. | Overall ExperienceAll, was good till I left to find out that I paid for the month and have about 2 weeks left and there is no return! ... This is typical of cheap buisness practices.. (usually, seen from the Toronto storage units) Leaves a very bad taste in the mouth...
Bob G. | Overall ExperienceWe are very appreciative of your service. Thank you for staff professionalism and assistance. God bless you and your staff
Gord E. | Overall ExperienceNeed to install lighting as standard feature
Mark V. | First ImpressionsWas very reasonable for services provided. Never an issue coming or going and staff was always helpful. T
Trice H. | Overall ExperienceStaff was extremely courteous and helpful, definitely was a good experience dealing with them.
Phyllis S. | First ImpressionsAll good!
Catherine D. | Overall ExperienceAwesome staff , they are super helpful. love that it is right off the highway ! I just wish it was 24hrs , the gates stay open anyways?!
Katelynn C. | Overall ExperienceSmooth transaction again. No problems! Thank you!
Nathan C. | First ImpressionsExceptional service. Clean facility. Spotless washrooms. Keep up the outstanding work.
Dana D. | Overall ExperienceI dealt with Suzanne both times I went to the office, she's Amazing!...no wonder she's the Manager! The service is prompt, friendly, imformative & professional. Uhaul by far has the best prices, no 1st time fees and a 30 day term. I would definately recommend them!
christina c. | First ImpressionsThe truck pickup was very difficult as the website was giving us difficulties delaying the move. Our month free storage unit was put for the wrong date (24th) when we were moving in the 27th so there was only a small locker set aside rather than the one prearranged which could accommodate everything. We could only put half of the storage items inside and we had to bring back the rest to my dads. The miles were comped but made a stressful situation even worse
Jeff H. | First ImpressionsGreat place!! Love the team at the location. I book trucks often and will go out of my way to stop in to make the reservation in person. Suzanne keep everything so very organized, and Marcel and Cody are amazing as well! Nothing bad to say about this location!
Jeanine C. | First ImpressionsWow never new there was so much security systems in the units. Great experience
Rick brown p. | First ImpressionsVery helpful
Peter B. | First ImpressionsThanks for excellent service.
Krista W. | Overall ExperienceAs I emptied my unit, it was apparent that water had gotten in. Any boxes I had on the floor were damaged and were starting to grow mould.
Brad P. | Overall ExperienceThe unit I rented was supposed to be a 5'x5'x5' and is actually 4.5x4.5x3.5 don't appreciate paying for something that wasn't true.
Pamela J. | First ImpressionsStaff were great.
Stephen H. | Overall ExperienceGreat staff in newmarket fantastic people
Steven T. | Overall ExperienceI emailed several times with no response. I rented the unit for two years and when we moved out some of belongings were water damages from a roof leak. Also they changed the doors at some point and whoever was the installer broke our glass vase by the door. The vase was only 60 dollars so I won't cry about that but it would of been honest if someone just let us know. Lastly they kept raising the price every few months. I wasn't going to write a review but they kept sending me notification to please write a review.
Josip J. | Overall ExperienceYou implemented a price increase a month into my lease, which your company told me if I prepaid you would hold the rate I agreed to in the first place. Some would consider this a slimey business practice and forcing a customer to prepay. I would have if I had the money. So your business practice hurts the less fortunate that those that have an abundance of funds available to them. So no I won't recommend your services to others.
Will H. | Overall ExperienceSuzanne is so helpful!!
Sho Clean H. | First ImpressionsHappy with the transaction
Donald B. | First ImpressionsGreat service but was charged for a gas penalty. I returned it with the same level, but the sheet that had the gas amount written down was wrong. The milage was incorrect as well, but they fixed that issue. I was sent pictures so hopefully we can fix the gas issue. Overall good service though.
Scott M. | First ImpressionsExcellent experience on all levels.
Harold H. | Overall Experience