Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could you please email my receipt so that I don't need a magnifying glass to see it. Can't enlarge this for some reason. It was sent by the yard guy's phone. please resend and enlarge. thx
The truck had some issues of alignment. The truck sharking lot when driving. . The wheel is not straight. It go right hand all the time .
Friendlier customer service reps are needed at this location. I didn't find them to be welcoming or friendly. No smile at all when serving us. When I returned the truck rental, the lady was quite abrupt with me.
You need more people to finish people request faster.
All good. Great trailer.
It's best to have a full tank for the customer so it's not so hard to fill.
Easy rental no problems.
The majority of the staff at this location are excellent. A couple need improvement.
Greta people running the show
Pre Check in took longer than people coming in off the street.
Quick. Easy. Efficient. I only use the REAL U haul locations because the gas station locations are all horrible and never have your booking and the gad attendanta have 0 clue how to process stuff. This place is 30 minutes away from me but Id rather go to a REAL U haul location because I know it will be much less hassle.
Very easy and great staff. Will do again
Rented a motorcycle trailer. The guy that signed me in was professional and very helpful. He helped attach the trailer and explained the rental agreement. Was in and out in less than 15 minutes. He even helped me with the right ball size as I had the wrong size!
Pick and drop off was handled with the greatest of professionalism and very efficient. Thank you for taking care of my needs Stephen
Ordered a truck for Barrie. Got a call Saying I had to pick one up in Newmarket, 40 mins away. Drove back to Barrie and saw multiple lots full of trucks just sitting. I am Upset that I had to pay for mileage. Felt like a money grab.
A very nice customer service man.
Make your app more user friendly
the wipers on the vehicle were warn out and useless in the salt spray and snow
Great bunch of guys
Takin' care of buisness 🎵
I wouldn't change a thing..... the staff members were very helpful and well mannered.. I've rented at that location before and the customer service hasn't changed at all. They talk to as a person which is needed in other establishment. I will be back again 8m sure...
Really amazing experience. Quick check in/check out, efficient yet friendly staff. Totally impressed. Thanks for the help with the move!
Excellent!
It's never easy to know how much gas to put in with the large trucks and if left to the rental office a higher gas premium is paid ... maybe uhaul should revisit their gas charge premium 🤔
Don't park the trucks so close together, needed a spotter to get out of the parking spot. Was blocked in.
Not enough front parking, not enough room to drive by parked cars
Your policy of giving away a reserved truck when the client is running late is brutal. At least call the person to verify that they are on their way. My reservation was changed from a 9:00 am pickup to 8:00 am. I didn't notice the change on the confirmation e-mail. As a result, I arrived at 9:30 to find out that my reservation had been given away and instead of a 20 ft truck, I had to take a 10 foot truck. This resulted in my having to make three trips rather than one, higher mileage charge and not being able to move as much material as I needed to. The staff were terse and unapologetic. An unpleasant experience from start to finish.
Very friendly staff and definitely will use this location again, thanks
Great Location & great people Truck, getting up there in wear & tear
could Uhaul add a tongue jack to the Large Trailers. This would be helpful for the Uhaul attendant and the costumer. Less back injury. Thanks
The trailer was not drivable when empty - I had to buy bags on salt to weigh down the front in order to tow it home.
I m very happy to have Uhaul company is that the best
Always my preferred location.
staff were friendly.
Employee was very nice and helpful. He made the experience great from start to finish.
Nope, you guys did a great job!
Everything from the get-go was efficient, professional and seamless. Wonderful experience, Thanks U-Haul Newmarket!!
Your staff at this location are excellent! They really care about their customers and always are polite and friendly even when under pressure. Thank you.
none
Seamless transaction with CoVid19 Professional staff
Reduce hidden costs.
When there's a driver involved, check who the invoicee should be.
This is the best U-Haul service and place which I used. I really recommend. Thank you.
The lady providing service was very helpful. She tried best to overcome the trouble by the heavy snow last night. Appreciate her help!
Cannot think of anything. Quick pickup even after requesting an earlier start time for my rental. Trailer was ready, fast pick-up and did the on-line paperwork. Quick return as well. Great experience with no problems with the trailer.
I always enjoy my experiences when doing business with Uhaul.
On the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!
I am not comfortable with uploading my driver's license .
The front staff were great ! Knowledgeable and friendly , and an absolute pleasure to deal with
Probable provide a sat nav in the vehicle.
Effortless. As it should be
At first contract send to customer instruction video for dropp off vehicle .
the door needs oiling or some grease to make it slide up and down easier.
Very happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.
Drop off was a bit confusing followed signs directing where to drive to drop van off. Went to stop sign that said to wait for someone to check me out. Waited but no one came . So walked into store area staff were in there. So not sure why sign said to wait for no one.
Thank you to your friendly and helpful employee. Your location is . convenient and accessible. Bonus that it is just off the 404.First time driving a Van and it was a breeze. Will definitely recommend and use U-Haul again.
You could maybe get my deposit on your copy of reciept correct. I paid a $125 deposit and I have the reciept in front of me so why are you guys trying to steal cash that doesn't belong to you???
Very friendly and helpful staff!! Well organized and clean location.
I like it for sure next move white U-HAUL I will let my friend too
service was awsome thanks guys dave
Most staff isn’t friendly
Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaints
I was pleased with the staff and the facility
Thanks Suzanne and Cody for all your help over the years!!
We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family
I have been to the store many times in the past month and all staff have been excellent.
Very clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.
All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.
Very friendly staff Cody was great always there to help with anything
It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.
All went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn’t check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!
Keep up the Great work! Stay Sall
I wasn't sure you were aware of my departure from the unit until I received this survey.
Great team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.
Fantastic service.
Your staff are fantastic - especially Cody. Don’t let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don’t know or seem to care about the Canadian market.
Friendly and cordial but the smell in the office was overwhelmingly awful.
The customer service at the actual place was awesome.
The staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don’t get what suits you.
All great and thank you
I would have expected the unit to have a light in it. That was the only thing that I didn't like.
The Staff are great! Thank you so much for their help!
Excellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.
My only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.
Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .
Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency
Yes
Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.
Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.
A wonderful experience. Thanks.
Thanks for everything!
A good experience.
Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.
I was happy with the service I received.
Great place
No complaint at all. I really enjoyed the 24 hour access and friendly staff.
The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations
Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.
Is good
Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.
Excellent service.
Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!
Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!
The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.
I was satisfied with the services provided.
Space is clean and it appears well looked after.
Best location is Newmarket!.
I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff
good
Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.
no issues, all good
.
Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals
Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.
great service
Uhaul is the best !!!
Thank you...
Very accomadating, friendly. Pleased with service.
My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.
Good service!
Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.
My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.
Good experience
i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.
Good staff.
Always courteous and very pleasant great to deal with. Thanks guys your awesome
Thank you for all your help
The staff is great !
Very nice place to rent from.
Will use it again
