Customer Reviews for U-Haul Moving & Storage of Newmarket

Rating:

1.0

I reviewed my invoice later in the evening and found that I was not charged the mileage rate I was quoted. Was quoted 0.49/km. I was billed a combination of 0.49/km and 0.79/km. At time of picking up rental I was also not provided a printed copy of quote as your company software was not working properly. Dollar amount on mileage is small however not adhering to quoted per km amount is just poor.

Rating:

5.0

4th time renting here - always a great experience

Rating:

5.0

Nothing against the specific location that I picked up from. This is for U-Haul as a company. I've had the absolute worst experience, and this isn't my first time. My last experience a few months ago was equally bad but I decided to give it a second chance and was thoroughly disappointed again. I don't think I would use you again if I had a better alternative

Rating:

5.0

Used this location many times. Top notch great job

Rating:

5.0

Very friendly staff

Rating:

5.0

Excellent experience on all levels.

Rating:

5.0

The staff is attentive and always a pleasure to deal with and I wouldn't change anything.

Rating:

1.0

Staff was so rude, did not have any respect. The young kid who served, was thinking it is a burden to have me or any other customers come and pickup vehicle. I would really avoid going back there. In general that location, most of the time people are rude for nothing, Warning or send home will fix the problem.

Rating:

5.0

The person they check me out at pick up could have explained where I was to drop off the truck at the end of the day. It would have saved us some time at the return.

Rating:

3.0

I had requested a 26 'truck and when I went to claim it, they gave me a smaller one without warning, they simply pointed out "there is your truck", when I told them that I needed the largest one, they only told me "there is no more". take it or is your problem. a truck in poor condition, noisy and very small, which is why I had to make 3 trips, as is hardly obvious the mileage was passed, great business for you. By the way, they offer extra KILOMETERS and the truck odometer is in miles, for more confusion, I will simply never use or recommend their services again.

Rating:

5.0

Clean and fast

Rating:

5.0

Don't tell the customer to skip the line and go to the side of the counter to pick up key. The people in line get mad and you can't go to the side of the counter with Covid restrictions. You need to update the online pickup procedures because the person behind the counter yells at you.

Rating:

4.0

Provide more client parking

Rating:

5.0

Very nice staff the truck was ready I was very impressed with how fast and easy it was total of 15 minutes and I was ready to go. Thank you Lisa Rodgers

Rating:

5.0

I am very happy with this location. People work in this place helped me when and what I need. I do appreciate their business. Thank you

Rating:

3.0

My overall experience was not good. I made reservations online and was contacted 1 week before moving that the rental unit I booked, was overbooked by 8 people. There was not solution to offer me. I was left scrambling. Secondly, I booked a 26' truck. When I got to the location, they only had 20' trucks available. I then had to make multiple trips which cost me more in mileage and fuel. It made my experience very stressful. I feel like I can not count on or rely on U-Haul anymore.

Rating:

5.0

Uhaul was excellent with my truck rental and storage facility

Rating:

5.0

Quick In - Quick Out

Rating:

5.0

Always have a good experience at this location. Staff is friendly and efficient.

Rating:

5.0

I honestly can not think of anything, I have rented the trailer twice now and both times it has been a perfect transaction. Thanks again!!

Rating:

5.0

I usually rent a truck once or twice per year and I am always impressed with the Newmarket / Harry Walker UHaul. The staff are amazing there and are so easy going, I strongly recommend this location to anyone needing some rental equipment.

Rating:

5.0

They are very helpful and accommodating.

Rating:

3.0

The self check out was a pain. The truck was parked at the far end of the lot and the lock box was frozen, requiring the help of a staff member, defeating the purpose of a contactless method.

Rating:

5.0

The only Uhaul store I will use. The best service of all! Thank you!

Rating:

5.0

Great company

Rating:

5.0

Always go out of their way to accommodate our small business. Friendly and fast service!

Rating:

5.0

Great and fast service! Made the whole process very easy.

Rating:

3.0

Could you please email my receipt so that I don't need a magnifying glass to see it. Can't enlarge this for some reason. It was sent by the yard guy's phone. please resend and enlarge. thx

Rating:

5.0

The truck had some issues of alignment. The truck sharking lot when driving. . The wheel is not straight. It go right hand all the time .

Rating:

2.0

Friendlier customer service reps are needed at this location. I didn't find them to be welcoming or friendly. No smile at all when serving us. When I returned the truck rental, the lady was quite abrupt with me.

Rating:

3.0

You need more people to finish people request faster.

Rating:

5.0

All good. Great trailer.

Rating:

4.0

It's best to have a full tank for the customer so it's not so hard to fill.

Rating:

5.0

Easy rental no problems.

Rating:

5.0

The majority of the staff at this location are excellent. A couple need improvement.

Rating:

5.0

Greta people running the show

Rating:

4.0

Pre Check in took longer than people coming in off the street.

Rating:

5.0

Quick. Easy. Efficient. I only use the REAL U haul locations because the gas station locations are all horrible and never have your booking and the gad attendanta have 0 clue how to process stuff. This place is 30 minutes away from me but Id rather go to a REAL U haul location because I know it will be much less hassle.

Rating:

5.0

Very easy and great staff. Will do again

Rating:

5.0

Rented a motorcycle trailer. The guy that signed me in was professional and very helpful. He helped attach the trailer and explained the rental agreement. Was in and out in less than 15 minutes. He even helped me with the right ball size as I had the wrong size!

Rating:

5.0

Pick and drop off was handled with the greatest of professionalism and very efficient. Thank you for taking care of my needs Stephen

Rating:

3.0

Ordered a truck for Barrie. Got a call Saying I had to pick one up in Newmarket, 40 mins away. Drove back to Barrie and saw multiple lots full of trucks just sitting. I am Upset that I had to pay for mileage. Felt like a money grab.

Rating:

4.0

A very nice customer service man.

Rating:

3.0

Make your app more user friendly

Rating:

4.0

the wipers on the vehicle were warn out and useless in the salt spray and snow

Rating:

5.0

Great bunch of guys

Rating:

5.0

Takin' care of buisness 🎵

Rating:

5.0

I m very happy to have Uhaul company is that the best

Rating:

4.0

On the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!

Rating:

5.0

Very happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.

Rating:

5.0

Very friendly and helpful staff!! Well organized and clean location.

Rating:

5.0

I like it for sure next move white U-HAUL I will let my friend too

Rating:

2.0

Most staff isn’t friendly

Rating:

4.0

Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaints

Rating:

4.0

I was pleased with the staff and the facility

Rating:

5.0

Thanks Suzanne and Cody for all your help over the years!!

Rating:

5.0

We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family

Rating:

5.0

I have been to the store many times in the past month and all staff have been excellent.

Rating:

5.0

Very clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.

Rating:

4.0

All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.

Rating:

5.0

Very friendly staff Cody was great always there to help with anything

Rating:

3.0

It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.

Rating:

4.0

All went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn’t check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!

Rating:

5.0

Keep up the Great work! Stay Sall

Rating:

5.0

I wasn't sure you were aware of my departure from the unit until I received this survey.

Rating:

5.0

Great team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.

Rating:

5.0

Fantastic service.

Rating:

5.0

Your staff are fantastic - especially Cody. Don’t let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don’t know or seem to care about the Canadian market.

Rating:

3.0

Friendly and cordial but the smell in the office was overwhelmingly awful.

Rating:

5.0

The customer service at the actual place was awesome.

Rating:

5.0

The staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don’t get what suits you.

Rating:

5.0

All great and thank you

Rating:

4.0

I would have expected the unit to have a light in it. That was the only thing that I didn't like.

Rating:

5.0

The Staff are great! Thank you so much for their help!

Rating:

5.0

Excellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.

Rating:

5.0

My only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.

Rating:

5.0

Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .

Rating:

5.0

Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency

Rating:

5.0

Yes

Rating:

5.0

Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.

Rating:

3.0

Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.

Rating:

5.0

A wonderful experience. Thanks.

Rating:

5.0

Thanks for everything!

Rating:

4.0

A good experience.

Rating:

5.0

Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.

Rating:

4.0

I was happy with the service I received.

Rating:

5.0

Great place

Rating:

5.0

No complaint at all. I really enjoyed the 24 hour access and friendly staff.

Rating:

4.0

The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations

Rating:

4.0

Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.

Rating:

5.0

Is good

Rating:

5.0

Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.

Rating:

4.0

Excellent service.

Rating:

5.0

Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!

Rating:

5.0

Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!

Rating:

5.0

The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.

Rating:

4.0

I was satisfied with the services provided.

Rating:

4.0

Space is clean and it appears well looked after.

Rating:

5.0

Best location is Newmarket!.

Rating:

5.0

I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff

Rating:

5.0

good

Rating:

4.0

Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.

Rating:

4.0

no issues, all good

Rating:

4.0

.

Rating:

5.0

Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals

Rating:

4.0

Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.

Rating:

5.0

great service

Rating:

5.0

Uhaul is the best !!!

Rating:

5.0

Thank you...

Rating:

5.0

Very accomadating, friendly. Pleased with service.

Rating:

3.0

My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.

Rating:

4.0

Good service!

Rating:

1.0

Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.

Rating:

5.0

My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.

Rating:

4.0

Good experience

Rating:

4.0

i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.

Rating:

4.0

Good staff.

Rating:

5.0

Always courteous and very pleasant great to deal with. Thanks guys your awesome

Rating:

5.0

Thank you for all your help

Rating:

5.0

The staff is great !

Rating:

5.0

Very nice place to rent from.