Customer Reviews for U-Haul Moving & Storage of Newmarket

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Newmarket

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John W. on

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I rented a van and returned it within the pre-determined rental time. It was after-hours when I returned the van, so I put the keys in the night drop and logged into the uhaul website to complete the return, except I apparently needed a picture of the odometer to do so, which I wasn't able to take because the keys were in the lockbox. I called customer service, who said they would note it on my file, and I called the next morning and spoke with someone, and yet I was still charged an extra $20 on my credit card for a late return fee. Nobody told me I would need to take an odometer picture before returning the truck... I was scammed out of $20. And I even put extra fuel in the truck before returning it. So unhappy with U-haul.

Jose S. on

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Customer did not leave a comment.

Glenn S. on

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Nothing all was good

fariboz h. on

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James B. on

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The telephone booking was a disaster I had to drive to my local store to book. Speaking on th phone to someone who kept trying to book me a vehicle in the United states when I live in Canda was frustrating. Also they don't know the product or how to solve problems. The local store number should be published as central booking is a joke!

PAUL H. on

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Everything was good as were all the peopleI dealt with. (3) The website not so good. It is difficult to navigate and when you finally get to the point where you think your selection is reserved, there is a not saying the equipment is not guaranteed and someone will call before 6pm. What about if you try and book after 6pm? It is less confusing to call or go to the location. I believe this is more of a corporate issue than an issue relating to the location. Overall experience at location was excellent.

Kevin C. on

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Customer did not leave a comment.

Mark M. on

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No complaint at all. I really enjoyed the 24 hour access and friendly staff.

Kim P. on

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I was very pleased with the service I received. It did take close to 20 minutes to be helped but there were a couple people ahead of me and only one staff on at the time I was in. Overall great experience and the employees were are very friendly.

John D. on

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Customer did not leave a comment.

kyla j. on

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I had to drive over 75 km to get a trailer was in Barrie and they had absolutely none. And the rates for one way return are ridiculous was going to cost me over $900.00 for one way so had to drive over 3 hours to return to rental address just terrible and inconvenient.

sean m. on

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The staff are friendly and extremely helpful, however sometimes it feels understaffed

Shahriar G. on

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Customer did not leave a comment.

Gary M. on

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Always great and helpful staff on site!

Bo B. on

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Jason T. on

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Beyond excellent customer service!!! Thank you Newmarket team.

Carlos C. on

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Gregory H. on

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Frank B. on

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Barkaat A. on

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Cheryl B. on

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Long time staff at this location have always been helpful. Always my go to place to rent and store.

Ron H. on

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I thought the staff were great.

Scott B. on

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40 minute wait to pick up truck as an employee failed to show up for work. Only one person was left to handle all customers. It happens, but still added to an already long day

Victor S. on

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Rented there twice and will definitely do it again.

Victor S. on

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Staff is nice

Jim S. on

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The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations

Quinten H. on

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I’m never using UHaul again. The lack of guarantee that there will be a truck available in or near my city let alone the same time of day makes coordinating a move impossible. I booked weeks in advance and it did not make a lick of difference in getting even close to the product I ordered in the city I ordered it for. This is the worst coordination of a service like this that I could possibly imagine. That said, the people who I encountered were lovely, it’s just the organization that doesn’t work.

Christine J. on

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Robin D. on

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Ensure there is windshield washer fluid in the vehicle. Besides that everything was excellent.

John A. on

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Jonathan T. on

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Mehsen A. on

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Everything was good

Razvan S. on

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Nicholas P. on

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No issues with the specific location my experience was great. For uhaul in general, invest more in the app as this is the future. Works great and easy for booking but falls short on picking up and dropping off equipment. Please fix that bug with picture uploads or at least allow us to bypass it until you can resolve the issue because it seems to be happening to a lot of us and we end up having to call in and be on hold for 20 minutes. Invest more in your live chat option and promote it more. This will make wait times shorter for both people on chat and people calling in. Live agents should be able to chat with multiple people at once versus taking with one at a time on the phone. There is a bug in the app that says you already have a live chat window open even though it was my first time trying so I couldn't even test it out.

Trevor O. on

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Customer did not leave a comment.

Jacques A. on

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Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.

Sara H. on

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Is good

Se-Hyun Peter B. on

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Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.

Daniel V. on

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Excellent service.

Aimee B. on

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Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!

andy w. on

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Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!

JANET C. on

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The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.

Farida A. on

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I was satisfied with the services provided.

Richard P. on

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Space is clean and it appears well looked after.

Pov L. on

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Best location is Newmarket!.

Kristy F. on

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I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff

Kelvin L. on

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good

Lisa L. on

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Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.

Dave M. on

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no issues, all good

Terry C. on

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Marcia B. on

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Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals

Louise N. on

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Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.

Wayne T. on

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great service

Olga O. on

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Uhaul is the best !!!

Beverly M. on

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Thank you...

Bonnie C. on

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Very accomadating, friendly. Pleased with service.

DEENA B. on

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My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.

NIKOLAY U. on

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Good service!

THOMAS M. on

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Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.

Francis B. on

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My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.

Deanne L. on

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Good experience

TABITHA C. on

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i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.

Josh C. on

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Good staff.

Cheryl M. on

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Always courteous and very pleasant great to deal with. Thanks guys your awesome

Bobbi Jo D. on

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Thank you for all your help

Asli M. on

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The staff is great !

Earl P. on

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Very nice place to rent from.

Mark S. on

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Will use it again