Customer Reviews for U-Haul Moving & Storage of Newmarket

Excellent service and personable staff. This is our second time using Newmarket U-Haul and we will use it again

Stop re-routing local calls to central reservations when I want to ask the local site some questions.

Hard to control but ice outside building was an issue my son fell twice. There did salt after first fall but the ice was wide spread.

The gentleman that helped me was amazing. If it wasn’t for him I would have rented the wrong trailer. He was very professional and I look foreword to doin business with him in the future. I believe his name was marcel

nothing

Everything was great..very fast Very friendly ppl

This time the customer service was excellent.... better than in the past times where it was unorganized and impersonal!

No return time indicated on initial reservation email, assumption was end of Friday. Return time may have been indicated on equipment pick up sheet, went missing during move. Moving day is very busy and details may get missed. U-Haul staff very helpful, detailed and organized.

I had a very disturbing experience. When I was offered the insurance coverage I was told that it would cover any dings or things that I would possibly experience. However when I did get a little ding at the top corner of my truck oh, I was promptly told that I needed to pay over $600 for this small repair. I asked him why the insurance I took it and covering it and he told me that the top of the truck is not included in the insurance coverage! This should have been made clear at the time of offering insurance. I now have no money for my own mortgage payment because of this. I am more than upset and when I asked 4 I look at the estimate for repair I was told that it was just automatically calculated. I was shown absolutely nothing. No proof.

I don't see where any improvement is needed. You guys rock!

In the last week I had to rent a truck 2x and both times the experience was professional & positive. Great People working at U-Haul, I would recommend this company without any doubt.

Truthfully, I would have never expected to receive a customer service experience that was this good from a U-haul truck rental service. Booking was easy to start with..I then receive a call prior to my rental to inform me that I could save way more money if I picked up and returned at the same location, which I then took advantage of. Pick up was a breeze and the agent was well informed and friendly to deal with. I returned the truck after hours and but, didn't use the app properly but, when I called the next day, the agent I spoke with ( i believe same person who I dealt with at pick up) was quickly able to confirm that my return was fine and sent my final invoice/receipt to my email. So easy to do business with. Great experience all around. THANK YOU!!

Worse Locaton worse Guy I ever had to deal with,always good treatment with U Haul staff This guy name marcel was so rude and arrogant with no reason at all I have witness he abuse is position beyond anything

I forgot to ask the names of the individuals who helped me but they were polite, efficient, and knowledgeable about the policies and prices of the products and services. I rented a 15’ moving truck. It was exactly what I needed. The alignment on the truck was quite bad and if I was less experienced driving larger vehicles I would of found it intimidating as I was constantly fighting the steering wheel while driving around Town. Otherwise the truck was clean and surprisingly fuel efficient.

On line showed me no 10 ft. truck, but when I got there Marcel was very accommodating one had just been returned. Fast and friendly service.. clean truck. Great team at Harry Walker. My favourite place to go for truck and supplies.

Very friendly supportive staff. Clean location very happy with my experience. I wouldn't change anything.

Rented many times from newmarket, always had great service, clean vans and q-vans , people are very friendly and helpful

Alignment of the truck was VERY off and i had to hold the steering wheel at least 15 degrees to the left in order to keep the truck straight plus there was about 3 inches of dead zone in the steering wheel where it doesn’t steer at all. Additionally the window wipers were basically useless.

Fast, friendly and clean

Quick and easy .. last minute booking! Amazing service!

Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .

Staff are always really friendly and helpful.

Mobile check in did not work. Could not get system to allow my birthdate. I had to check instore

Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency

Awesome customer service. Friendly. Professional. Polite. It was a very smooth experience with no stress!

I m very satisfied with your nice service Thanks

Just a bit of confusion about final charges on VISA statement where there was an extra charge. It turns out that it was a final adjustment and was fine. However, it would be good to be warned that the payment would show up as two charges on the statement.

Employee is excellent! Went above and beyond. Deserves a raise!

Employee was very friendly!

Great experience, I look forward to using your services, again. Thanks.

Excellent service. Thank you very much.

Mobile app did not work for me, key drop box needs to be better labeled or easily found.

I have leased equipment from this location for the past 25 years which pretty much sums up how I feel about the team that serves you there! Keep up the amazing service!

The folks at the Newmarket location were very pleasant to deal with. I booked my rental the day before by calling the phone number listed for this location, however, was connected to a rep in the USA. Her name was Tara, and, she made me feel like I had really interrupted her day. She spoke too quickly, sounded annoyed that I had not actually booked online and was generally not very pleasant. I ended up still booking a cargo van and a storage unit with U-Haul more because I had visited this location spoken to Marcel, who was also helpful. Perhaps a rating scale could be provided immediately after a phone call so the feedback can be viewed by management and there can be an opportunity for some timely coaching of the employee.

Register before hand and it speeds the process up and becomes very easy.

I was surprised that the quote I got upon holding the van was quite a bit more when I picked up the vehicle.

Seamless process

Drivers door jeot sticking hard to shut. That's all

Friendly staff.

good support,

I used this location once again today. As usual, the truck was available and ready. The rental process took less than 10 minutes and I was on the road immediately. I have recommended this location to anyone who requires a rental many times! Thanks so much for your quick, friendly and accurate service!

Very helpful!

I have consistently received an excellent customer experience from everyone at the Newmarket U-Haul. They are a dedicated team of professionals. Thank you.

Yes

More 10 foot Van.

Marcel is always friendly and helpful. He gives outstanding customer service and is a real asset to your company!

Cody was fantastic, very helpful and went above and beyond the call of duty..

I didn't like all the text messages I was getting throughout the night and early morning. Next time, I think I'll just arrange the rental over the counter.

Just keep up the good work.

Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.

Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.

A wonderful experience. Thanks.

Thanks for everything!

A good experience.

Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.

I was happy with the service I received.

Great place

No complaint at all. I really enjoyed the 24 hour access and friendly staff.

The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations

Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.

Is good

Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.

Excellent service.

Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!

Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!

The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.

I was satisfied with the services provided.

Space is clean and it appears well looked after.

Best location is Newmarket!.

I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff

good

Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.

no issues, all good

.

Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals

Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.

great service

Uhaul is the best !!!

Thank you...

Very accomadating, friendly. Pleased with service.

My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.

Good service!

Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.

My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.

Good experience

i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.

Good staff.

Always courteous and very pleasant great to deal with. Thanks guys your awesome

Thank you for all your help

The staff is great !

Very nice place to rent from.

Will use it again