I love this location, the staff are great and always helpful. Excellent customer service!SUZANNEJ P.
Customer Reviews for U-Haul Moving & Storage of Newmarket
Newmarket, ON L3Y8T3
(@ Hwy 404)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
improve your website. make it more mobile friendly . couldn't upload license photo or enter the setup of acctJOHNJOSEPH M.
The truck was very clean, although it road quite rough and air conditioning did not workWendy B.
Customer did not leave a comment.JESSIECOLLEEN L.
Customer did not leave a comment.SERGEY S.
Customer did not leave a comment.Vladimir M.
Customer did not leave a comment.Sharon C.
Customer did not leave a comment.CHRISO G.
Customer did not leave a comment.JACQUELINEM D.
Everything went well once again. As a frequent user of this particular location, I have NEVER been disappointed with their service or equipment maintenance. I would, again, recommend this location to anyone looking for a worry free, professional rental experience!TERRYW S.
Customer did not leave a comment.DENNIS C.
I have 4 storage units at this location and have rented vans many times. I can say from experience that the service here is consistently terrible. The last time I rented a van we decided to try the after hours mobile service. Big mistake! The van was blocked in so we couldn't get it out. The rep on the phone was useless and your new policy of having to give someone else number is just absurd. my husband and I are pushing 50 years old and we had to give them my aging moms phone number?? Then they kept calling her and hanging up but saying that they couldn't get through. We were there with 2 small children none the less for and 1-1/2 before we got the van. U-haul customer service is a complete joke.Gordon S.
Customer did not leave a comment.Sean-Anthony S.
I rented a 5 x 8 Enclosed trailer and had issues with the opening of the roller door..the chanel and roller was dry.grease as required for better sliding.JEROMEC L.
Customer did not leave a comment.JOHN C.
Everyone was great.REBECCAS L.
Best I haul location the guys work there very helpful and make everything easy thank you so muchSAKARIAB K.
Customer did not leave a comment.JOHNR M.
Good product and fantastic staff at the Newmarket, On location.Kevin H.
Rentals were scheduled back to back, the unit I requested was not returned on time so I got the larger unit at the same price. This was acceptable because I had a schedule to meet but it caused issues with loading and unloading as well as fuel costs because of the extra weight so it did end up costing more than expected. It was a great trailer to pull though.LAVERNE K.
Customer did not leave a comment.CAROLYNE S.
Customer did not leave a comment.RYAN M.
I emailed several times with no response. I rented the unit for two years and when we moved out some of belongings were water damages from a roof leak. Also they changed the doors at some point and whoever was the installer broke our glass vase by the door. The vase was only 60 dollars so I won't cry about that but it would of been honest if someone just let us know. Lastly they kept raising the price every few months. I wasn't going to write a review but they kept sending me notification to please write a review.Josip J. | Overall Experience
Customer did not leave a comment.ROBERTL R.
You implemented a price increase a month into my lease, which your company told me if I prepaid you would hold the rate I agreed to in the first place. Some would consider this a slimey business practice and forcing a customer to prepay. I would have if I had the money. So your business practice hurts the less fortunate that those that have an abundance of funds available to them. So no I won't recommend your services to others.Will H. | Overall Experience
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.GASAPNOMA O.
Awful experienceMOHAMMADAMIN K.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Bill O.
Customer did not leave a comment.ARYANFAHAD D.
Customer did not leave a comment.MARGARET HILDA B.
Customer did not leave a comment.susan k. | Overall Experience
The rentals are too tightly scheduled. I had a reservation for 7:45 but my trailer was still out with the previous client who was still in bed sleeping (per the customer service agent who served me). I had 3 men waiting at my house (on my dime) helping me to pack and move some stuff and I really needed the trailer to be on time per my reservation. I had to wait almost 4 hours to get my trailer. This trailer should have been available and returned the night before. the customer service rep did the right thing and did not charge me for my rental however it did cost me as I had people who were being paid to sit on their thumbs until I had the trailer back at my home.Michele S.
Customer did not leave a comment.Masoud M.
Clean out the trailer of dirt and debris.MICHAEL W.
You should do the inspection with the customer before they leave. Sending me a text to inspect the trailer after I left the store isn't helpful. I was driving so I didn't even read it for over an hour. Too late.RONALDE B.
Nothing really. Maybe better parking for customers.CHRISTOPHERA R.
Customer did not leave a comment.SAM B.
Customer did not leave a comment.Frank P. | Overall Experience
Customer did not leave a comment.Denise W. | First Impressions
Customer did not leave a comment.HASHEMSALAMA M.
It would be helpful if the U-haul website had more up-to-date availability information on equipment availability.Peter S.
Customer did not leave a comment.yuanxi C.
Customer did not leave a comment.MANSOUR T.
Customer did not leave a comment.JASOND S.
Customer did not leave a comment.NIKOLAY L.
Suzanne is so helpful!!Sho Clean H. | First Impressions
Customer did not leave a comment.Edward J.
Parking is a bit of a challenge (lol)Geoffrey G.
The gentleman that guided me through the rentsl and return process was awesomeSIDNEYS O.
Customer did not leave a comment.DANY C.
Customer did not leave a comment.ANTONIO D.
Customer did not leave a comment.MOHAMMAD A.
Customer did not leave a comment.Allison G. | First Impressions
Customer did not leave a comment.RICHARD I.
nothing , great service , friendly staff, very helpful,WAYNE H.
I have rented 5 trailers in the past 2 weeks from the Newmarket location and I just want to say how impressed I am with all of the staff there. Never spent more that 15 minutes from entry to exit !! Thanks everyone at Newmarket Uhaul for making a very difficult time that much easier with your excellent service and great attitudes ðŸ¤—Duncan F.
Probably one of your best run locations Thank youROBERT S.
Too expensive to rent just a pickup truck!!ERICJASON H.
Great service every timeJEFFREYC C.
I was very happy with the truck and the service. Reserving on line was the best. Thanks!DALE E.
Customer did not leave a comment.GORDONE R.
Cody and Susan are the best,they provide great experience,and they are very professionals!!!!Alvaro S.
Everything was great! The rate for the truck was a bit steep - ended up being $130 for 4 hours.. which is far off the 19.99 that is postedIGORG A.
The staff are not very friendly and make you feel like you are annoying them. We have a unit at this location but every time we need to rent a truck, I hate going in. I am always worried about how they will treat me. Not a great experience at all and the pricing is very high.DAVID N.
Awesome customer serviceDuncan F.
Customer did not leave a comment.CLAUDIO C.
Customer did not leave a comment.Angelo H.
Easy process. Great pricing. Thank you!STEPHEN H.
Customer did not leave a comment.Istok N.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Owen W.
Enable an easy way to extend the rental online. We could have used an extra day but didn't want to bother returning and renting again.Robert R.
Customer did not leave a comment.dilpreet S.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.ALBERTS B.
Customer did not leave a comment.JEROME F.
Not much, pretty consistent great serviceMARK M.
Nothing ! The staff is always friendly and knowledgeable. A pleasure to deal with !!JOSEPH W.
I had booked two dollies online for our move, came into the location and was advised there wasn't a single one. After escalating the issue multiple times, and advising them of the necessity of a dolly, they decided to take one dolly from another truck after nearly 10 minutes of a back-and-forth. The individuals were unprofessional and lacked empathy. Moving during COVID is stressful enough, let alone while having to deal with hiccups like this one. The truck provided also had significant steering challenges and often had trouble moving it between park-drive. It was very sticky and an uncomfortable drive. I will think twice before renting another uhaul. You really do get what you pay for. An unsatisfactory experience to say the least.JINANS G.
When I returned the van after hours, the UHaul website would not accept my location even after I turned on the website permission. This was time consuming, stressful, forced me to give the website my location and ultimately it failed to accept the fact that I had returned the van. Employees and van were great. Website return policy needs work. One last thought. It was a ripoff getting a van with a 1/4 tank of gas. How was I to return it with a 1/4 tank?PHILIPJ B.
Customer did not leave a comment.Christopher Z.
Customer did not leave a comment.Christian A.
Customer did not leave a comment.BABAK A.
Staff make it easy peasyJOHN H.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.STEVENW K.
This location is the best of them all the staff are so friendly and so efficient and they remember your name. Excellent staff all round thank you so much see you Friday for my next rental!!Duncan F.
Customer did not leave a comment.TERRANCENORMAN L.
Dropped off vehicle during business hours, spoke with employee at the door and agreed to receive receipt online. Did not receive any receipt and when I called the next day to find out what was going on, the vehicle was still not checked in. That's a problem.HOWARDG S.
Good people, equipment was clean and ready to goDOUGLASD W.
Always great service!JOE S.
Happy with the transactionDonald B. | First Impressions
It was an excellent experience.ANDREWH A.
Customer did not leave a comment.JOHNSINA M.
Customer did not leave a comment.Bradley S.
Customer did not leave a comment.Sho-Clean H. | First Impressions
Customer did not leave a comment.MURRAYL M.
Customer did not leave a comment.DOUGLASC S.
Quick and easy transaction. Convenient location. Clean washroom. Good rates.PAULA B.
The wait time on your 1-800# was over 45 minutes to which I hung up so I never got through to a customer service representative.PAULA B.
The pickup of our equipment was excellent. My only issue with recommending U-Haul to others would be the booking issues I had, as well as the refusal to provide us with a free month of storage because we rented the unit before our one way rental.WILLIAM S.
Customer did not leave a comment.Jermaine E.
Great service but was charged for a gas penalty. I returned it with the same level, but the sheet that had the gas amount written down was wrong. The milage was incorrect as well, but they fixed that issue. I was sent pictures so hopefully we can fix the gas issue. Overall good service though.Scott M. | First Impressions
Customer did not leave a comment.Zdzislaw A.
Customer did not leave a comment.DARCY L.
Customer did not leave a comment.DANIELFRANCIS N.
Customer did not leave a comment.ROBERTDAVID L.
Customer did not leave a comment.STEVENW K.
Customer did not leave a comment.Elkin A. | Overall Experience
Excellent experience on all levels.Harold H. | Overall Experience
Customer did not leave a comment.Shawn O. | Overall Experience
Customer did not leave a comment.Lauren G. | Overall Experience
Customer did not leave a comment.Dynamex Managment a. | Overall Experience
Greta people running the showROBERT G. | Overall Experience
I m very happy to have Uhaul company is that the bestAli M. | Overall Experience
Customer did not leave a comment.Cheryl N. | Overall Experience
Customer did not leave a comment.PETER B. | First Impressions
Customer did not leave a comment.Carleigh G. | Overall Experience
On the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!Jackie P. | Overall Experience
Very happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.Lap Ying K. | Overall Experience
Customer did not leave a comment.Kathleen C. | First Impressions
Very friendly and helpful staff!! Well organized and clean location.Wendy H. | Overall Experience
I like it for sure next move white U-HAUL I will let my friend tooAli M. | First Impressions
Customer did not leave a comment.Greg B. | Overall Experience
Most staff isn’t friendlyBilqis M. | Overall Experience
Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaintsMURRAY S. | Overall Experience
Customer did not leave a comment.Ben R. | Overall Experience
I was pleased with the staff and the facilityLarry S. | Overall Experience
Customer did not leave a comment.JOE S. | First Impressions
Thanks Suzanne and Cody for all your help over the years!!CORNELL I. | Overall Experience
We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or familyEugenia C. | Overall Experience
I have been to the store many times in the past month and all staff have been excellent.Stephen H. | First Impressions
Customer did not leave a comment.Michelle B. | Overall Experience
Customer did not leave a comment.Maria R. | Overall Experience
Customer did not leave a comment.Mark B. | Overall Experience
Very clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.Ray G. | Overall Experience
All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.HELEN V. | Overall Experience
Very friendly staff Cody was great always there to help with anythingGeorge P. | Overall Experience
It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.Souhail S. | Overall Experience
Customer did not leave a comment.John K. | Overall Experience
All went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn’t check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!stephen r. | Overall Experience
Keep up the Great work! Stay SallEvelyn M. | Overall Experience
I wasn't sure you were aware of my departure from the unit until I received this survey.Kevin S. | Overall Experience
Great team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.NELSON S. | Overall Experience
Fantastic service.Gord E. | Overall Experience
Customer did not leave a comment.Tony L. | First Impressions
Your staff are fantastic - especially Cody. Don’t let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don’t know or seem to care about the Canadian market.Marcia B. | Overall Experience
Friendly and cordial but the smell in the office was overwhelmingly awful.Christine L. | Overall Experience
The customer service at the actual place was awesome.Tanya L. | Overall Experience
Customer did not leave a comment.Alicia S. | Overall Experience
Customer did not leave a comment.Dave M. | Overall Experience
Customer did not leave a comment.Anne B. | Overall Experience
Customer did not leave a comment.Naseem M. | Overall Experience
The staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don’t get what suits you.Robert K. | First Impressions
All great and thank youandy w. | Overall Experience
I would have expected the unit to have a light in it. That was the only thing that I didn't like.Fiona W. | Overall Experience
The Staff are great! Thank you so much for their help!BIN W. | Overall Experience
Customer did not leave a comment.Leanne W. | Online Move In
Customer did not leave a comment.Jo Anne R. | Overall Experience
Excellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.NANCY L. | Overall Experience
My only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.April M. | First Impressions
Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .DAVID M F. | Overall Experience
Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergencyCarlo M. | Overall Experience
YesMark M. | Overall Experience
Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.Susan H. | Overall Experience
Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.Briar C. | Overall Experience
A wonderful experience. Thanks.Debbie P. | Overall Experience
Thanks for everything!Pasqua N. | Overall Experience
A good experience.ayube a. | Overall Experience
Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.Steven D. | Overall Experience
I was happy with the service I received.Dave L. | Overall Experience
Great placeCOLIN R. | Overall Experience
No complaint at all. I really enjoyed the 24 hour access and friendly staff.Mark M. | Overall Experience
The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locationsJim S. | First Impressions
Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.Jacques A. | Overall Experience
Is goodSara H. | Overall Experience
Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.Se-Hyun Peter B. | First Impressions
Excellent service.Daniel V. | Overall Experience
Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!Aimee B. | Overall Experience
Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!andy w. | First Impressions
The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.JANET C. | Overall Experience
I was satisfied with the services provided.Farida A. | Overall Experience
Space is clean and it appears well looked after.Richard P. | First Impressions
Best location is Newmarket!.Pov L. | Overall Experience
I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staffKristy F. | Overall Experience
goodKelvin L. | Overall Experience
Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.Lisa L. | Overall Experience
no issues, all goodDave M. | First Impressions
.Terry C. | Overall Experience
Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentalsMarcia B. | Overall Experience
Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.Louise N. | First Impressions
great serviceWayne T. | Overall Experience
Uhaul is the best !!!Olga O. | Overall Experience
Thank you...Beverly M. | Overall Experience
Very accomadating, friendly. Pleased with service.Bonnie C. | Overall Experience
My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.DEENA B. | Overall Experience
Good service!NIKOLAY U. | Reservation
Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.THOMAS M. | Overall Experience
My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.Francis B. | Overall Experience
i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.TABITHA C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!