Customer Reviews for U-Haul Moving & Storage of Niles

3,175 reviews

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The trailer had faulty wiring the brake lights and turn signals worked, the running lights did not, the pictures of the trailer are not the one I used, so I didn't respond to the email, the service and staff was excellent

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Facility is a bit tricky to get into and out of due shape of property. But great friendly folks!

Thomas A. 
Rating:
4.0

Trailer performed perfectly.

FRANK M. 
Rating:
1.0

I asked for 10 boxes and a dozen pads which were never provided. Although I was told to the contrary. We lost 45 minutes having to go to a different U-Haul to buy the material that was not provided. Also had to wait 30 minutes upon return while the single employee was out hooking up hitches

George S. 
Rating:
4.0

The employee coverage seemed thin, but the 2 people working did great.

Shanti S. 
Rating:
5.0

The person who hooked up the trailer was friendly, quick, and helpful. Booking online was easy. I had a problem with the online return, but it was handled in the morning. An excellent experience overall.

Daniel L. 
Rating:
1.0

Was told the trailer / booking I had rented couldn't be changed to a one way. Yet the website specifically stated the same trailer could be used for a one way booking. Unhelpful, unfriendly staff. Not surprised Uhaul has a bad reputation in Chicago.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Cary L. 
Rating:
5.0

Customer did not leave a comment.

Louis A. 
Rating:
5.0

Customer did not leave a comment.

Elias G. 
Rating:
3.0

The gas tank wasn't fill so when I go to put gas in After my use I wind up spending extra money on gas because it hard to Gage the right amount

BRADLEY G. 
Rating:
5.0

The 15' truck I rented had +93,000 miles on it and drove poorly. Though the engine was fine and the transmission ok, the steering was poor and the suspension seemed non-existent. Made for an unpleasant driving experience overall.

Gerard S. 
Rating:
5.0

Gentlemen working at this location was super professional. Great service

James F. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Thanks

Grzegorz M. 
Rating:
5.0

The rep that helped me at the store was extremely helpful and helped me change the time multiple times. Thanks to him for all his help.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very good

Stephen L. 
Rating:
4.0

the location was fine but I rented a 15 foot truck from a specific location and was called the day of only to be told a 15 foot was not available and I would have to go to another location. I took the 15 foot truck but was not compensated for the smaller vehicle.

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

MUQTADAR A. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

All good.

IMRAN B. 
Rating:
5.0

The person they have now is very good. I have had a couple bad experiences at this location in past. But the guy they have now is awesome. Friendly and great since of humor hope it stays like this.

Dana R. 
Rating:
5.0

Keep doing what you're doing. Anthony helped me and he was great!

Marianne G. 
Rating:
5.0

Customer did not leave a comment.

Emina Z. 
Rating:
4.0

Customer did not leave a comment.

Bernard A. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Wonderful and helpful staff at this location! Both staff members I interacted with were friendly and very helpful. They took the time to make sure everything was right before I left and after I came back. Thank you!

Kevin L. 
Rating:
4.0

Next time a customer forgets something in the car, atleast wait an hour or two before throwing it in the trash. May be the customer will come back for it or you have the contact details let the customer know. Straight up throwing stuff in the trash. Good job.

Daniyah M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP G. 
Rating:
4.0

The Uhaul associate Anthony Colon was professional and extremely helpful during my visit. Please let leadership (Ray Sanders) know your employees are doing a good job. Keep up the good work!

Ramon P. 
Rating:
5.0

They have it down! In & our never a wait! Thank you!

Lawrence J. 
Rating:
3.0

Share 24/7 is a confusing and broken experience. On two separate occasions on Saturday the 26th, I was under the impression I would be able to pick up a truck. This was not the case as the trucks were only available to pick up in person. I spent $35 getting to and from this location because a representative told me over the phone I would be able to pick up the truck that night. At the very least, I think I should be refunded my rental fee for the inconvenience and money I spent because I was given the wrong information.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Hassan R. 
Rating:
5.0

Nothing

Lawrence J. 
Rating:
5.0

Customer did not leave a comment.

Eliza S. 
Rating:
5.0

Great experience everything was perfect.

Jozef B. 
Rating:
5.0

Best employees and experience at this Niles location. Far better than any others used. Curtious, well organized, efficient, helpful.

NORIVALDO D. 
Rating:
5.0

Customer did not leave a comment.

Elias G. 
Rating:
5.0

great service, easy to use, not expensive

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Art S. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Anthony was super professional and kind, great service.

TAWAR K. 
Rating:
5.0

Easy to secure a reservation online. Very courteous employees picking up and dropping off.

Kenneth D. 
Rating:
5.0

They took care of me, no problem at all.

Edwinjordan B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Teddy H. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

NICK L. 
Rating:
4.0

Customer did not leave a comment.

ERIK H. 
Rating:
4.0

The only problem was the trailer door did not work very well. And when booking the trailer I had to pay the $32 fee, attendant did not know how to remove it from invoice? Need training or he was just pulling my leg...

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

HERBERT Z. 
Rating:
5.0

The young Mr. Colon was very helpful and did an excellent job.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
2.0

Customer did not leave a comment.

Lisa V. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

PAWEL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Very helpful staff.

William A. 
Rating:
5.0

Guy in the front was great!

HAWRA A. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Very nice staff, helping & solving problems.

UMIT B. 
Rating:
5.0

Customer did not leave a comment.

BOGUSLAW B. 
Rating:
5.0

Customer did not leave a comment.

MEKA S. 
Rating:
5.0

Truck rental was great 👍

Nick N. 
Rating:
5.0

everything was handled perfectly

Frank W. 
Rating:
5.0

Customer did not leave a comment.

GERARDO M. 
Rating:
5.0

Customer did not leave a comment.

DITTA P. 
Rating:
5.0

Customer did not leave a comment.

Joni H. 
Rating:
4.0

Customer did not leave a comment.

Gordon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

Excellent customer service from the guy very friendly helpful and professional sorry I forgot his name young man and he was training someone I hope you know who I'm talking about thank you

EDWARD W. 
Rating:
5.0

Antony was so friendly and helpful to solve my issue Cause first I went to different location to get Uhaul they didint have it.

ERCAN S. 
Rating:
1.0

I had a horrible experience with this location. They gave me a 10 ‘ truck that broke down & overheated. Not very friendly people, they didn't even apologized & compensate for what happened. I don't recommend this location to anyone.

ARWIN P. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

don't bullshit the Ccustomer

LOUIS B. 
Rating:
5.0

I was unable to complete after-hours return because the app refused to accept my photos showing odometer and fuel gauge.

John S. 
Rating:
5.0

Customer did not leave a comment.

Bun H. 
Rating:
4.0

Very polite and helpful staff.. A nice change

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

NATALIIA K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

I tried to reserve online and had a price quote of $235.however the truck was not available. I called the 800# and the truck was available so I reserved it and I was quoted the same $235. When I arrived to pick up the truck and pay with my credit card, the card reader said $361 not $235.I asked the person and he said that is what it was and I told him I was quoted $235. I then made another reservation on my phone and showed him that. He stated that he could not change it. I then called the 800# number and I spoke with Shelby who looked at my reservation and told me it was $235. I put her on speaker phone to explain this and the person then told me he found the problem. I was being charged for and extra 2 hours and that the person who made my reservation did it (which I do not believe). After I hung up with Shelby he sighed and asked me why I was giving him a hard time. I said I didn't give him a hard time until the rate was different. I felt that he was trying to get an extra day of rental out of me. We went out to the truck and he had an attitude. He hooked up the tow dolly and walked away. I asked him about the damage on the truck and he said follow the link on your text to document it. The truck also had a broken tail light.

KYLE Z. 
Rating:
1.0

Close this location. Staff was rude, not welcoming, and not helpful. Truly a terrible experience. I returned truck late so I wouldn't have to deal with staff—incurring fines. Never again.

MATTHEW M. 
Rating:
1.0

Had to return to replace wiper blades as were wrong blades and scraping. Inside cab not wiped down clean. Gas in dispute as it said fill but ran out in 70 miles refueled $130.00. App would t let me close out uploading pictures, so was charged for not using app, charged for refuling charged for cleaning. Truck was swept out clean interior no trash. Wiped down interior. No reason to charge for any. Contacted Store and spoke with Ray store manager. He was rude, would not help me on any disputes including gas. I asked him if people have issues with app and he said all the time. I too have had various lengthy issues in the past.

Keith H. 
Rating:
3.0

it was just OK. The people were not that friendly and I did not have a lot of confidence driving away from the facility for a first-time user of a trailer (equipment)

MITCHELL L. 
Rating:
5.0

Always good , good location and they always have what I need, thanks so much

MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

Gordon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

OSCAR G. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA L. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
5.0

Based on my experience today everything was fantastic!

CELINA C. 
Rating:
5.0

Customer did not leave a comment.

Marcy O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta H.  |  First Impressions 
Rating:
5.0

The manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.

KOU X.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rostislav T.  |  Overall Experience 
Rating:
5.0

Every time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.

Kim S.  |  Overall Experience 
Rating:
5.0

Great service. Very friendly staff. Highly recommend

JOHN S.  |  First Impressions 
Rating:
5.0

The manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking

ALAN Z.  |  Overall Experience 
Rating:
5.0

Should the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.

PATRICIA M.  |  Overall Experience 
No reviews have been submitted for this location.

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