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Hieu T.Customer Reviews for U-Haul Moving & Storage of Niles
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good place to rent trailer.
Mateusz J.Staff was not knowledgeable about rental features Took 45 minutes to get my reserved vehicle Manager on speaker phone was swearing
Kevin G.Everyone is so kind and friendly and most of all understanding!!! Thank you uhaul
Roberta H. | First ImpressionsCalm and helpful. I felt welcome at pick up and drop off.... especial arriving at 1 minute before close.
John S.Absolutely nothing, the staff was extremely knowledgeable and friendly
JEFFREY L.When I tried to return my rental after hours the U-Haul App encountered a problem and couldn't complete the return using the App.
Grant G.Wonderful service
hitendra P.And the truck had a bag of potato chips and waters from the previous person in the side pocket which I threw out. Additionally the drivers window roll up was broken and it had no handle which made it hard to roll the window up and down. I also think your sales people should explain the check in part of the truck if it's after hours. I arrived to the facility at 7:02 PM and there was nobody there. I understand you close at seven however I would think they would still be blocking up.
Panagiota T.More space open in the “equipment drop offâ€
Matthew G.It was great. Last summer I drove a truck from California to El Paso also. It was great also !
JODY M.Not much… the agent at the location was very pleasant and helpful. When I returned my rental he was again very pleasant and easy to deal with.
patrick R.Always a good experience at this location, employees are friendly and helpful
JEFFREY L.Helpful, quick and friendly.
Rahul K.Truck had gas fumes coming out of the engine bay, as well as loud engine noise. Thankfully we did not take it on a highway.
Chingis Michael B.The customer service rep was very nice and professional.
Lisa R.The trailer had faulty wiring the brake lights and turn signals worked, the running lights did not, the pictures of the trailer are not the one I used, so I didn't respond to the email, the service and staff was excellent
Matthew J.Facility is a bit tricky to get into and out of due shape of property. But great friendly folks!
Thomas A.Trailer performed perfectly.
FRANK M.I asked for 10 boxes and a dozen pads which were never provided. Although I was told to the contrary. We lost 45 minutes having to go to a different U-Haul to buy the material that was not provided. Also had to wait 30 minutes upon return while the single employee was out hooking up hitches
George S.The employee coverage seemed thin, but the 2 people working did great.
Shanti S.The person who hooked up the trailer was friendly, quick, and helpful. Booking online was easy. I had a problem with the online return, but it was handled in the morning. An excellent experience overall.
Daniel L.Was told the trailer / booking I had rented couldn't be changed to a one way. Yet the website specifically stated the same trailer could be used for a one way booking. Unhelpful, unfriendly staff. Not surprised Uhaul has a bad reputation in Chicago.
Peter K.The gas tank wasn't fill so when I go to put gas in After my use I wind up spending extra money on gas because it hard to Gage the right amount
BRADLEY G.The 15' truck I rented had +93,000 miles on it and drove poorly. Though the engine was fine and the transmission ok, the steering was poor and the suspension seemed non-existent. Made for an unpleasant driving experience overall.
Gerard S.Gentlemen working at this location was super professional. Great service
James F.Thanks
Grzegorz M.The rep that helped me at the store was extremely helpful and helped me change the time multiple times. Thanks to him for all his help.
Patrick H.Very good
Stephen L.the location was fine but I rented a 15 foot truck from a specific location and was called the day of only to be told a 15 foot was not available and I would have to go to another location. I took the 15 foot truck but was not compensated for the smaller vehicle.
Michelle R.All good.
IMRAN B.The person they have now is very good. I have had a couple bad experiences at this location in past. But the guy they have now is awesome. Friendly and great since of humor hope it stays like this.
Dana R.Keep doing what you're doing. Anthony helped me and he was great!
Marianne G.Wonderful and helpful staff at this location! Both staff members I interacted with were friendly and very helpful. They took the time to make sure everything was right before I left and after I came back. Thank you!
Kevin L.Next time a customer forgets something in the car, atleast wait an hour or two before throwing it in the trash. May be the customer will come back for it or you have the contact details let the customer know. Straight up throwing stuff in the trash. Good job.
Daniyah M.The Uhaul associate Anthony Colon was professional and extremely helpful during my visit. Please let leadership (Ray Sanders) know your employees are doing a good job. Keep up the good work!
Ramon P.They have it down! In & our never a wait! Thank you!
Lawrence J.Share 24/7 is a confusing and broken experience. On two separate occasions on Saturday the 26th, I was under the impression I would be able to pick up a truck. This was not the case as the trucks were only available to pick up in person. I spent $35 getting to and from this location because a representative told me over the phone I would be able to pick up the truck that night. At the very least, I think I should be refunded my rental fee for the inconvenience and money I spent because I was given the wrong information.
Taylor B.Nothing
Lawrence J.Great experience everything was perfect.
Jozef B.Best employees and experience at this Niles location. Far better than any others used. Curtious, well organized, efficient, helpful.
NORIVALDO D.great service, easy to use, not expensive
BRIAN L.Anthony was super professional and kind, great service.
TAWAR K.Easy to secure a reservation online. Very courteous employees picking up and dropping off.
Kenneth D.They took care of me, no problem at all.
Edwinjordan B.The only problem was the trailer door did not work very well. And when booking the trailer I had to pay the $32 fee, attendant did not know how to remove it from invoice? Need training or he was just pulling my leg...
JOHN G.The young Mr. Colon was very helpful and did an excellent job.
JOSEPH F.Very helpful staff.
William A.Guy in the front was great!
HAWRA A.Very nice staff, helping & solving problems.
UMIT B.Truck rental was great 👍
Nick N.everything was handled perfectly
Frank W.Excellent customer service from the guy very friendly helpful and professional sorry I forgot his name young man and he was training someone I hope you know who I'm talking about thank you
EDWARD W.Antony was so friendly and helpful to solve my issue Cause first I went to different location to get Uhaul they didint have it.
ERCAN S.The manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.
KOU X. | Overall ExperienceEvery time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.
Kim S. | Overall ExperienceGreat service. Very friendly staff. Highly recommend
JOHN S. | First ImpressionsThe manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking
ALAN Z. | Overall ExperienceShould the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.
PATRICIA M. | Overall Experience