Customer Reviews for U-Haul Moving & Storage of Niles

3,196 reviews

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Hieu T. 
Rating:
5.0

Very good place to rent trailer.

Mateusz J. 
Rating:
1.0

Staff was not knowledgeable about rental features Took 45 minutes to get my reserved vehicle Manager on speaker phone was swearing

Kevin G. 
Rating:
5.0

Everyone is so kind and friendly and most of all understanding!!! Thank you uhaul

Roberta H.  |  First Impressions 
Rating:
5.0

Calm and helpful. I felt welcome at pick up and drop off.... especial arriving at 1 minute before close.

John S. 
Rating:
5.0

Absolutely nothing, the staff was extremely knowledgeable and friendly

JEFFREY L. 
Rating:
5.0

When I tried to return my rental after hours the U-Haul App encountered a problem and couldn't complete the return using the App.

Grant G. 
Rating:
5.0

Wonderful service

hitendra P. 
Rating:
5.0

Customer did not leave a comment.

Udit K. 
Rating:
3.0

And the truck had a bag of potato chips and waters from the previous person in the side pocket which I threw out. Additionally the drivers window roll up was broken and it had no handle which made it hard to roll the window up and down. I also think your sales people should explain the check in part of the truck if it's after hours. I arrived to the facility at 7:02 PM and there was nobody there. I understand you close at seven however I would think they would still be blocking up.

Panagiota T. 
Rating:
5.0

More space open in the “equipment drop off”

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Monica Alejandra V. 
Rating:
5.0

It was great. Last summer I drove a truck from California to El Paso also. It was great also !

JODY M. 
Rating:
5.0

Not much… the agent at the location was very pleasant and helpful. When I returned my rental he was again very pleasant and easy to deal with.

patrick R. 
Rating:
5.0

Always a good experience at this location, employees are friendly and helpful

JEFFREY L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

CristianI C. 
Rating:
5.0

Helpful, quick and friendly.

Rahul K. 
Rating:
3.0

Truck had gas fumes coming out of the engine bay, as well as loud engine noise. Thankfully we did not take it on a highway.

Chingis Michael B. 
Rating:
5.0

The customer service rep was very nice and professional.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

The trailer had faulty wiring the brake lights and turn signals worked, the running lights did not, the pictures of the trailer are not the one I used, so I didn't respond to the email, the service and staff was excellent

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Facility is a bit tricky to get into and out of due shape of property. But great friendly folks!

Thomas A. 
Rating:
4.0

Trailer performed perfectly.

FRANK M. 
Rating:
1.0

I asked for 10 boxes and a dozen pads which were never provided. Although I was told to the contrary. We lost 45 minutes having to go to a different U-Haul to buy the material that was not provided. Also had to wait 30 minutes upon return while the single employee was out hooking up hitches

George S. 
Rating:
4.0

The employee coverage seemed thin, but the 2 people working did great.

Shanti S. 
Rating:
5.0

The person who hooked up the trailer was friendly, quick, and helpful. Booking online was easy. I had a problem with the online return, but it was handled in the morning. An excellent experience overall.

Daniel L. 
Rating:
1.0

Was told the trailer / booking I had rented couldn't be changed to a one way. Yet the website specifically stated the same trailer could be used for a one way booking. Unhelpful, unfriendly staff. Not surprised Uhaul has a bad reputation in Chicago.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Cary L. 
Rating:
5.0

Customer did not leave a comment.

Louis A. 
Rating:
5.0

Customer did not leave a comment.

Elias G. 
Rating:
3.0

The gas tank wasn't fill so when I go to put gas in After my use I wind up spending extra money on gas because it hard to Gage the right amount

BRADLEY G. 
Rating:
5.0

The 15' truck I rented had +93,000 miles on it and drove poorly. Though the engine was fine and the transmission ok, the steering was poor and the suspension seemed non-existent. Made for an unpleasant driving experience overall.

Gerard S. 
Rating:
5.0

Gentlemen working at this location was super professional. Great service

James F. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Thanks

Grzegorz M. 
Rating:
5.0

The rep that helped me at the store was extremely helpful and helped me change the time multiple times. Thanks to him for all his help.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very good

Stephen L. 
Rating:
4.0

the location was fine but I rented a 15 foot truck from a specific location and was called the day of only to be told a 15 foot was not available and I would have to go to another location. I took the 15 foot truck but was not compensated for the smaller vehicle.

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

MUQTADAR A. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

All good.

IMRAN B. 
Rating:
5.0

The person they have now is very good. I have had a couple bad experiences at this location in past. But the guy they have now is awesome. Friendly and great since of humor hope it stays like this.

Dana R. 
Rating:
5.0

Keep doing what you're doing. Anthony helped me and he was great!

Marianne G. 
Rating:
5.0

Customer did not leave a comment.

Emina Z. 
Rating:
4.0

Customer did not leave a comment.

Bernard A. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Wonderful and helpful staff at this location! Both staff members I interacted with were friendly and very helpful. They took the time to make sure everything was right before I left and after I came back. Thank you!

Kevin L. 
Rating:
4.0

Next time a customer forgets something in the car, atleast wait an hour or two before throwing it in the trash. May be the customer will come back for it or you have the contact details let the customer know. Straight up throwing stuff in the trash. Good job.

Daniyah M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP G. 
Rating:
4.0

The Uhaul associate Anthony Colon was professional and extremely helpful during my visit. Please let leadership (Ray Sanders) know your employees are doing a good job. Keep up the good work!

Ramon P. 
Rating:
5.0

They have it down! In & our never a wait! Thank you!

Lawrence J. 
Rating:
3.0

Share 24/7 is a confusing and broken experience. On two separate occasions on Saturday the 26th, I was under the impression I would be able to pick up a truck. This was not the case as the trucks were only available to pick up in person. I spent $35 getting to and from this location because a representative told me over the phone I would be able to pick up the truck that night. At the very least, I think I should be refunded my rental fee for the inconvenience and money I spent because I was given the wrong information.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Hassan R. 
Rating:
5.0

Nothing

Lawrence J. 
Rating:
5.0

Customer did not leave a comment.

Eliza S. 
Rating:
5.0

Great experience everything was perfect.

Jozef B. 
Rating:
5.0

Best employees and experience at this Niles location. Far better than any others used. Curtious, well organized, efficient, helpful.

NORIVALDO D. 
Rating:
5.0

Customer did not leave a comment.

Elias G. 
Rating:
5.0

great service, easy to use, not expensive

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Art S. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Anthony was super professional and kind, great service.

TAWAR K. 
Rating:
5.0

Easy to secure a reservation online. Very courteous employees picking up and dropping off.

Kenneth D. 
Rating:
5.0

They took care of me, no problem at all.

Edwinjordan B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Teddy H. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

NICK L. 
Rating:
4.0

Customer did not leave a comment.

ERIK H. 
Rating:
4.0

The only problem was the trailer door did not work very well. And when booking the trailer I had to pay the $32 fee, attendant did not know how to remove it from invoice? Need training or he was just pulling my leg...

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

HERBERT Z. 
Rating:
5.0

The young Mr. Colon was very helpful and did an excellent job.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
2.0

Customer did not leave a comment.

Lisa V. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

PAWEL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Very helpful staff.

William A. 
Rating:
5.0

Guy in the front was great!

HAWRA A. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Very nice staff, helping & solving problems.

UMIT B. 
Rating:
5.0

Customer did not leave a comment.

BOGUSLAW B. 
Rating:
5.0

Customer did not leave a comment.

MEKA S. 
Rating:
5.0

Truck rental was great 👍

Nick N. 
Rating:
5.0

everything was handled perfectly

Frank W. 
Rating:
5.0

Customer did not leave a comment.

GERARDO M. 
Rating:
5.0

Customer did not leave a comment.

DITTA P. 
Rating:
5.0

Customer did not leave a comment.

Joni H. 
Rating:
4.0

Customer did not leave a comment.

Gordon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

Excellent customer service from the guy very friendly helpful and professional sorry I forgot his name young man and he was training someone I hope you know who I'm talking about thank you

EDWARD W. 
Rating:
5.0

Antony was so friendly and helpful to solve my issue Cause first I went to different location to get Uhaul they didint have it.

ERCAN S. 
Rating:
5.0

Customer did not leave a comment.

Gordon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcy O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta H.  |  First Impressions 
Rating:
5.0

The manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.

KOU X.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rostislav T.  |  Overall Experience 
Rating:
5.0

Every time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.

Kim S.  |  Overall Experience 
Rating:
5.0

Great service. Very friendly staff. Highly recommend

JOHN S.  |  First Impressions 
Rating:
5.0

The manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking

ALAN Z.  |  Overall Experience 
Rating:
5.0

Should the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.

PATRICIA M.  |  Overall Experience 
No reviews have been submitted for this location.

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