Customer Reviews for U-Haul Moving & Storage of Niles

Thank you, Chicago and family. Thank you everyone for help me with this project. Also, thank you, Florida crew.

The young man was very knowledgeable and professional. Great customer service.

When trying to return after hours there was no UPC code available to scan so I received an extra $20.00 charge. Such a RIP off by corporate.

Willie, is the best. He works exceptionally hard and always wants to please. Store is clean and organized. I’ll be back!

Employee were very nice and helpful. Had a great experience.

Willie was SUPER. Everything went as planned. Price, confirmation, and execution were outstanding. I will continue to use U-Haul now that I have found this experience to be so helpful, easy, efficient, and trustworthy. Thank you!

Excellent. Thanks

Person behind desk was not only rude, he yelled profanities and screamed. An absolute no-no in today's business. We have used this location many, many times. This one will be the very last one. You have my word. I will make sure no one from my friends, nor family comes here ever again. You have list my trust and my business.

The associate did everything and was very nice.

I’ve used your fleet in the past and will continue to do so. You’ve done it right, all the way around.

Just keep doing what you're doing. Will be back to this location.

Make sure the personnel working at uhaul locations get notified when someone pulls up into the return lane. Or have another person working the return lane.

This Location is always helpful and cool to deal with.

I first ordered my U-Haul vehicle online at 1220 Touhy ave in Park Ridge il. The person that was supposed to rent me the vehicle was not there I waited for a 40 minutes. Then I called the location on Milwaukee and they had a vehicle I need it. I would not recommend anyone going to the place in Park Ridge ever again.

Very well taken care of~and comfortable knowing my belongings are ok and safe....

N/A

William and Louis were gray to deal with. Very professional and helpful.

My father rented a uhaul 1000miles away from where i live and they insisted they put the rental under my name and information even though he told them to use his information. Very annoying 0/10 stars

Nobody gets a perfect score, my way of being.

William was courteous and helpful.

They are very nice and helpful so I don't think they need anything else beside respect offered by customers and appreciation.Thanks a lot guys,great service 5 stars guaranteed.Happy Holidays and Merry Christmas.

The employee was extremely nice and helpful

While the one employee we worked with was excellent, there were many customers and wait times were long.

The owner was very helpful! Great service!

Your site GM William was one of the worst people I have ever had the misfortune to deal with!!! Very rude and nasty when I picked up the trailer and way worse when I dropped it off!! The worst

I was late Got bitched out by the personnel. Won’t go back to that location.

They are always great guys there. definitely recommend them there. Friendly and helpful.

U haul representatives at that location do not speak very clearly and is hard to understand and not friendly at all almost rude could use some more customer care training

Thanks

Excellent process. Pick up and drop off was fast and easy. Truck was in great condition with low miles. Well maintained. Was very confident driving across the Country with it. I wouldn’t hesitate to rent from UHaul again. Thanks.

Willy was extremely helpful

William was so friendly and easy to talk with. VERY professional.

My headlight was out. They have high expectations of the user to keep things immaculate. My truck haff a headlight out. If you expect perfection from the customer, then I expect perfection from them. A head light out is far from perfection. Staff was friendly and helpful. Good experience overall

Mr Rosario was helpful in providing with information regarding the rental return. The truck was ready when I got there, impeccable clean. Return process was fast & painless lol lol . Highly recommended to family & friends!!!!

The manager and assistant were extremely helpful and very professional.

William was sooooooo helpful and suggested some great products that helped me immensely

Luis was very friendly and helpful.

The new tech part with taking a picture and sending it was a little far fetched for us non tech savvy, drivers lic. That is

The move was hard but the experience was good. I wish that the ramp was twice as wide. It was a little too narrow for my comfort.

Great staff!!!

Friendly and helpful staff.

The staff was very friendly and helpful

Rude customer service. Photos of rental equipment were not current, tried to pass off as current photos. This is not the location I requested but was forced to go to. Very tight site layout does not allow for easy trailer drop off. Unreasonable that a car hauler was not available at my requested location. Worst rental experience I’ve had in 5+ years of being a frequent customer. Very disappointed. Will avoid those location at all costs in the future.

A reminder to complete registration for pickup a few hours before the scheduled time would have been helpful. I saw the email right after the registration and figured I should do it day of. Then I forgot.

Nothing they have good service ,Good job guys

The person was nice, he picked up my truck quickly

Fantastic Service, Agent was very helpful and courteous. .

William and Luis are always professional and answered all my questions and concerns. Easy to work with smooth transaction. My go to location for all my moving needs.

Awesome we will use your company when we get our new place thank you!!!

Clean blood off truck before trying to rent it out again.. That was a biohazard problem.. UNACCEPTABLE!!

William is outstanding job of explaining everything to me.

The truck was in poor condition. It ran very poorly and I was scared it wasn't going to make the trip. When I returned the truck I told the staff about the condition of it but they didn't seem to care.

I love this location, the employees are efficient, friendly and easy to work with. I rent trucks About 1 to 2 times a month, and they Never let me down. Jennifer Mashni

Had a15 ft truck reserved had confirmation They did not have the truck was downgraded to a van. Had to take it needed to move

The computers were down and the representative inside was rude, telling me that me that I caused someone else’s order to be messed up because I fixed my own problem UHaul had created. I am appalled by how you do business and I would never use your services again if I had the choice

There were peanut shells, a water bottle, and lollipops left on the floor of the cab.

Nothing William was outstanding

Great service. Very friendly staff. Highly recommend

The manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking

Should the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.