N/A - excellent staff on site here. Made the return process easy and even fun.
Dylan ShealyCustomer Reviews for U-Haul Moving & Storage of Niles
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent service from Gino when I picked up the truck Sunday morning great attitude I've been there several times the first time someone's there with a really good attitude thank you Gina it's people like you that may companies like that. Keep growing and getting more business and client to reuse your services.
Victor MorenoThe gentleman working on 24Mar24 was awesome. Thanks for the help
Chris MaraffinoNothing! My experience here was fabulous. Check-in was quick, and the staff very friendly and helpful.
Judith MasonNot a thing. Place runs like a well oiled machine. Leave them alone to do their jobs!
Ron TrevinioAwesome drop off. So easy!
Clayton PetryVery friendly, easy and convenient. Service. Was top-notch.
Jeff MalarskiThe vehicle that I reserved was ready to go with a full tank of gas and very clean. Customer service is thorough and the person that received the car during my return was courteous. Overall a great experience.
Michelle FiccoSuper easy and great customer service!!!
PANAGIOTA TZORTZISI feel I got robbed for my money will be in tomorrow my 100 deposit was gone size 15 truck I got charged 90 bucks plus 100 down wen the size truck was 29 bucks I got ripped off I do not recommend this place ever again
rene del la rosaBest location yet. We always rent from there and employee there never fails at doing his best to help
munir armanbrakes on auto carrier transport did not work properly. I took it back and neither attendant even knew there were surge brakes on the trailer and told me it was fine. It was not. I have rented this type of trailer from Uhaul 10 times. The second one's brakes did not work well either, and when stopping the trailer kept pounding several times against my hitch. Additionally the attendants were not very polite, chastising me for parking in the wrong place when i had specifically asked where to park.
Robert WeinsteinI'm confused why I was charged for 12 protective pads and not only 6. There were 6 in one pack, and 6 in another pack which were tied up in the truck with a green plastic lock. I didn't use them thinking this would save me money since I didn't break the lock. I also didn't use the utility dolly which also had a green plastic lock thinking I would save money by not breaking the lock as well (plus I ended up not needing the dolly and the additional 6 protective pads anyways). Why was I charged if I didn't break the locks?
Olivia HartThe young man in the front (John if I remember correctly) was so patient and helpful! He made it a great experience for me and I will be a returning customer
Miriam CastellanosWork on customer service!
Shunisha WebsterAlways great customer service
Michael LOHANThe staff at this location were wonderful to work with.
Mark YankowskiFriendly
Douglas ConnerOnce again ray is awesome! Always jumps to get me the equipment I need! I rent from this location 4 to five times a month and always a pleasure to deal with the staff!
EDINA KLJAKO-ZVIZDICExcellent service, quick and easy reservation process, no wait for vehicle upon arrival. Seamless, would definitely work with this location again!
Julie GrahamAlways great service
George DunnRay goes above and beyond! Most professional managers I have seen at U-Haul! They know their equipment and always have an excellent attitude.
EDINA KLJAKO-ZVIZDICEXCELLENT service as always, from all parties at this location (three different persons all working together seamlessly from the inital telephone call, to the rental, to the return. All top-notch!
Michael Phillipsno idea.
taykar stanakzayService is excellent and updated nothing required for improvement
rafid EssaPolite sales associates. Friendly, easy to pick up a rental pickup and it was easy to drop off. I couldn't ask for anything better. Thank you.
Michael WebbGood knowledgeable people!
Ron TrevinioFast and easy, very helpful staff
JULIUS CAJIGASThank you uhaul
ADAM WARESIAKThe team was very helpful in assisting me remove the trailer. Thanks!
Barkat AliTrailer needs caulking Leaking noted Moving blankets were soaked so the furniture was wet Good thing we were not going far and able to dry off the furniture
MICHAEL LOBIANCOCustomer service was very friendly and helpful
DANIEL torresAll good
Gino DUMMINELLOAttendant was very friendly andhelpful
Talha RizviThe rear door of the first truck we checked out was frozen due to cold temperatures and snow overnight, so we had to inspect and check out a second vehicle. We bought the LDW, but it had a $250 deductible, so we still had to fully inspect the vehicle for damage. Many rental companies waive deductibles when their LDW is used which eliminates the need for a tedious inspection process with pictures being needed to dispute damage not visible in the low resolution photos provided as verification to the renter. Explain how tolls will work. After using the tollway, we entered the truck on our toll account for the hours of our rental. We did not know the type of truck to use and we were told by the tollway authority that this license # is considered a passenger van even though this 4 wheel, 10 foot truck has no windows other than in the cab. There would have been no match to our toll account, we were told, had we not gone to the office of the toll authority to manually pay our toll charge within the 14 days allowed and describe the vehicle we used. Charges assessed by U-Haul for tolls are likely to be higher to allow for their processing, thus, we wanted to pay our tolls before U-Haul was billed for them.
James MarseilleThe tag team that works at this location are professional, helpful, kind and very efficient! They are fast to get you settle into your rental. I think they have great work ethic and love to see them. I know I will be taken care of. Thanks
EDINA KLJAKO-ZVIZDICGeno was so informative and gave me some good pointers on my moving project. He was not just an order taker. That gave ne confidence and the move was a success.
JIm CiemnyI really appreciate the fast friendly service I received, great job!
PAWEL KUPIECHello Try to get more Vans /Alway promise the Van but when you arrive for pick up there are No Vans available Highly insulted I think this is inconsiderate of the client Be more honest just say I don’t have it right now
VALERIE NorrisGino was great! Got me the vehicle I needed just for a couple hours and I was able to complete my moving task! Will definitely go back to this location for all my rental needs
anna mc donaughWonderful people to deal with
Julio OsackyMake sure inspect the equipment by a professionals before the customer get on the road so they can feel safe to drive to the destination
mohammed farooquiMost of the time the gas tank is not full There has been many times that I put in extra Gas because it’s to hard to figure out the exact Amount to put in on the contract the gage on the Truck is not the same as on the contract I even talked to the manager at a different location were the gas tank was on the f but not Totally full and I was told not to argue with her As a customer this rubs me the wrong way And there was a time I put in a little less gas in and Was charged 10 dollars I rent at lease 4 times a month Thanks Brad
Brad GottliebI walked in an no one welcomed me or indicated that they were even there. I found a lady sitting behind the counter that was rude, lazy and clearly did not want to be working there. I asked if there was somewhere I could park my car while I had the uhaul for a couple of hours and she asked the other man working there - he didn't even look at me and just said no. I returned the uhaul and the man just walked out the door, did not speak and looked over the vehicle and then just told me how much I was going to be charged and he turned around and walked back into the store. Worst customer service ever. Did not even acknowledge that I was a person, much less a customer.
LAURA KILBURGKeep up with the paces
Adetola AdesegunTrailer was not checked out. Fender was defective rubbing into the tire could have killed us.
pati trevinoI was given wrong informantion on the time my truck needed to be returned.
Woo ChungThe customer representative was very helpful. He did a great job
JOSEPH ESHOOCustomer service who helped with reservations and return was superior. Highly recommend this location.
ALEX KHAMHARNThe atmosphere in the store was very cold and unwelcoming. I felt like I was a bother to the customer service rep to do her job. Overall the truck and location was great.
Evelyn CrossI frequently rent from this U-Haul location. The managers,Ray and Sanders, are always helpful, courteous, and respectful to their customers. Being a regular the team there always gives me the red carpet treatment. But I also get to see them interact with the other customers. Sometimes those customers are agitated and frustrated. Let’s face it “moving days” are not usually easy or fun. The team at this location treats those negative, stressed out, and sometimes even hostile customers with that same smile and red carpet treatment the hat is shown to regulars like me. GE I and Matt are really great employees. Hats off to them! I know that it’s because of the great leadership at this location. Keep up the great work Niles U-Haul! And thanks for your consistent great service.
James HanlonThere was a dolly inside attached to the wall which took up valuable truck space. I didn’t like that. Otherwise everything was great. Staff all excellent!!
SARA HORKAVIVery skilled workers. I recommend it to everyone..!!!!
Bohban KozakevychI was unable to check in online and had to go in the store
James SapiekaGreat friendly service
Patrick StaufferNothing, everything was great!! Don't know the workers name but he was quick and efficent !!
Joseph GerbacThe gas cap was supposedly loose, turning on the check engine light. I was able to call the number and get to talk to a mechanic, which was reassuring, but the light turned on and stayed on for the duration of the use of the truck, which was a little anxiety-producing. The teen who was the customer service agent was polite and provided good customer service.
Elizabeth HardingThe gentleman who waited on us (unfortunately I didn't get his name) couldn't have been any more attentive and accommodating! He was very patient and explained everything in detail.
Margaret SchmitNone that I can think of. Have used the location couple of times. So far satisfied. Will use it again in the future if needed.
Valeri GeorgievFriendly staff and a very nice van. Easy return the whole rental experience was good.
mike sergeyThe staff when booking the truck was so pleasant and so helpful. My daughter previously used the same location and raved about it. The woman at the counter (Beatrice??) was amazing. The gentleman working with her.....also very helpful. I called right before returning the vehicle and again the staff was top notch!!!!! Highly Recommend this location!!!!
kathy branderThe guy that was there this morning is great. Great attitude, pleasure to work with. Same with the guy that was there when I returned the trailer
nathan chalikRaymond is always helpful. Have used before and will continue to.
JAMES GREENFast unloading of uhaul trailer, was done with dropoff in a minute.
Ryan SabinEverything went as planned, and we are very happy with the service we received
Melissa Peshek | Online Move InThe first security code in the email did not work but the staff at the facility was able to help me with a reset code and I was all set. I also rented a cargo van and that transaction was seamless.
James P Mahoney | Online Move InThe storage area was always clean and the staff accommodating.
Eunice C Coorlas | Overall ExperienceSize of unit not as advertised with small entry doors restricting further what you could fit in the space. Had to cancel and go with another self storage option because the room was too small for my items in a 10’ Uhaul truck. Thanks
Jane Acker | Overall ExperienceThank you so much
Roberta Holland | Overall ExperienceEveryone is so kind and friendly and most of all understanding!!! Thank you uhaul
Roberta Holland | First ImpressionsThe manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.
KOU XIONG | Overall ExperienceEvery time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.
Kim Scop | Overall ExperienceGreat service. Very friendly staff. Highly recommend
JOHN STAMAS | First ImpressionsThe manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking
ALAN ZUCKER | Overall ExperienceShould the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.
PATRICIA MENDEZ | Overall Experience