Customer Reviews for U-Haul Moving & Storage of Niles

2919 reviews

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The Employee was rude the moment i walked in till i left never visit this place again he was the most rudest persen i have ever delt with. He should not be in coustomer service type of job. Not the first time. He always makes you feel like you are a burdon renting from them afer renting 30 times in last 4 years will never again rant from them. Not worth the agravation

Dana R. 
Rating:
5.0

Excellent customer service!

ERIC M. 
Rating:
5.0

Need bigger place your place is very small But is high tech I like it. Thank you.

YOUKHANNA I. 
Rating:
5.0

I also requested moving help. Person helping, I think her name was Kimberly charged me $305, asked for the address I was loading the van from, and told me they would text me when they were coming and when they got there. They never showed and I did the loading mostly by myself, not bad for a 66 year old. But I am out of a lot of money and I don't think it is right that you deal with such a shady organization. As I was waiting I read reviews, all of them negative, I wished I had read it first. Can you help me get my money back? All they have is a chat and as soon as I typed refund there were technical difficulties, please try again at another time.

DIANA U. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Very friendly manager, gave us a great deal!

PATRICK G. 
Rating:
3.0

Customer did not leave a comment.

SAMIR N. 
Rating:
4.0

Customer did not leave a comment.

Rolando S. 
Rating:
5.0

Customer did not leave a comment.

Norbert K. 
Rating:
5.0

The person that set me up and accepted my return did a great job and was very pleasant to work with

JANUSZ P. 
Rating:
1.0

The service rep was clearly unhappy to be working. He was combative and confrontational. When I returned the trailer the chains were touching the ground. Despite me not lengthening the chains, he said I damaged the chains and they needed to be replaced. I initially commented that there was no sign of damage requiring chain replacement to which he accused me of calling him a liar. I noted it wasn't worth getting upset about and said ‘whatever', however he continued. I noted that it wasn't worth ruining a Sunday morning over, but he continued to argue. I walked away to put some space between us while he checked my rental out. While this was going on, two customers walked up to him and he tersely told them to wait inside. While they walked away, he mumbled “Don't you f***ing walk up on me.” Great customer service. You got my $24.95 for the ‘damaged' chain. That will be the last you will get from me. Could not believe this all occurred.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Mr. Rosario was very attentive, informative and professional.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY N. 
Rating:
5.0

When I returned cargo van I was asked to sweep out the back cargo so I won't be charged extra fees so I did and this how all locations should be customer picks up Clean vehicles and return vehicles cleaned as well but I had a very bad experience at a different location last Sunday at Morton Grove on Waukegan Road picked up a cargo van very dirty dashboard inch of dust Flores very dirty I asked fir another vehicle Was told they don't Jane one and employee did not look concerned of how I am disturbed over how dirty Vehicle west I went home and spent a good 20 minutes to clean dashboard and door panels and chairs and swept floor cabin m cargo Area Never seen such dirt and in theses times it's very concerning all locations should be like this in Niles !!!

SAM K. 
Rating:
5.0

Customer did not leave a comment.

MARCIN K. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

The general manager is very nice.

SOTIRIOS P. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

TOM P. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

The gentleman manning the operation was great. Surprised only one person for the 12 hour shift, long day.

Chuck H. 
Rating:
5.0

Customer did not leave a comment.

IOAN R. 
Rating:
5.0

Everything was perfect , so easy to check in and out, and very affordable. William Rosario was friendly and professional!

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Okkyun K. 
Rating:
5.0

Not at all. Dawid was very helpful

TOMASZ L. 
Rating:
5.0

Nothing

TITUS T. 
Rating:
5.0

Customer did not leave a comment.

Altantsatsral B. 
Rating:
5.0

Excellent employee!!

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

George Y. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

They want so nice people

CHARBEL I. 
Rating:
5.0

Employee who helped me was excellent.

CHARLES B. 
Rating:
5.0

Be very clear with people that if there not on time or more than 20 minutes late their rental may go to someone else

EAMONN M. 
Rating:
5.0

Customer did not leave a comment.

TRACY L. 
Rating:
5.0

Superb service

AYOWALE A. 
Rating:
5.0

Great customer service and help!

Terry W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
4.0

Customer did not leave a comment.

Patricia O. 
Rating:
4.0

they were missing the dolly and the blankets that I ordered in addition to the truck. The truck was a bit difficult to open

mara C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

MARVEN S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

We've been served by young, very knowledgeable person who helped us out with equipment and all the details related to it. Thanks

MARCIN R. 
Rating:
1.0

The Manager William Rosario is very rude and disrespectful to his costumers. Although he was at the location upon me returning my equipment after closing (30 minutes later) he would do nothing to help. He was actually working on his own car in the shop with the associate that rented me the equipment. The late drop off app did not work so I was stuck for an hour trying to see what I can do so I don't get over charged. The manager wouldn't even answer anything I asked him. You should let this guy go (fire him).

GORAN B. 
Rating:
5.0

Keep it up!

EDGARDO S. 
Rating:
5.0

Staff very nice and process smooth.

Daniel D. 
Rating:
5.0

none all ggod

GEORGE J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
1.0

Customer did not leave a comment.

NIKUNJ B. 
Rating:
5.0

Customer did not leave a comment.

Braedon G. 
Rating:
5.0

Get the manager more reliable help or compensate them more for their exhaustive work hours.

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

Worst fucking experience of my life trying to keep you guys from sending debt collectors after me for an account that was closed. Get your shit together.

Nico A. 
Rating:
5.0

Customer did not leave a comment.

LUIS H. 
Rating:
1.0

They are always complaint about Uhaul By saying “ we are a car wash, we don't work for uhaul, we don't make any money from uhaul”

Rachid S. 
Rating:
3.0

The van I rented was parked tightly between two other vehicles making it difficult to do a walk around to check for damages prior to departing the lot. I would expect the attendant to pull the vehicle up for me to make it easier to inspect.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

The person I interacted with at this location, Willie, is a great dude. He is one of those people that is friends with everyone and made my experience a positive one. Please give him some praise for his hard work!

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Everything went smoothly, . In and out! Will rent here again when needed!!

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
3.0

The mileage wasn't correct. I've been overcharged. The location doesn't answer the phone.

MARTIN N. 
Rating:
5.0

Customer did not leave a comment.

IVAN K. 
Rating:
3.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

randy A. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
4.0

Two different staff at this location confirmed that Morton Grove staff was wrong to deny my rental based on my hitch extension. Employees need to be more consistent with requirements.

JON P. 
Rating:
3.0

Parking lot was not well maintained - got stuck on the ice- advertisement was in the window of the truck they gave us. I fell on the ice taking a picture of the back

Erin B. 
Rating:
4.0

Customer did not leave a comment.

LEONARD J. 
Rating:
5.0

Polite and speedy customer service

Patty P. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Berry C. 
Rating:
1.0

I did not drop the truck off in Illinois I drop the truck off in Pennsylvania! You can't even get that right

Kelly W. 
Rating:
4.0

The self pick up with your phone was more better then waiting in line but still needs to be improve quite a bit.

Edgar C. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
4.0

The person that greeted and assisted me was very short both when I picked up the rental and when I returned it. He quickly warmed up to me, but if I weren't as easy-going, I would probably have left and gone somewhere else after his initial tone put me off.

Derek L. 
Rating:
5.0

Customer service customer service was very good and the guy was very helpful and friendly

Mark L. 
Rating:
1.0

Hire responsible staff that does not lecture and argue with customers and threaten to lie about damage to charge the customer for damage that already existed.

ERIC N. 
Rating:
5.0

Customer service was excellent

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

rado K. 
Rating:
4.0

Your customer service was good. Keep up the good work. Pass it on!!!

Grady G. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Very smooth reservation process.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

The manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.

KOU X.  |  Overall Experience 
Rating:
4.0

Wiring harness was corroded and didn't work. Worker handled it and got us on our way fairly quick.

CHARLES M. 
Rating:
2.0

I had a big problem with this Uhaul location I had requested 2 furniture Dollys they did not have them even though I spoke to Uhaul and reserved it. the truck seat was jammed forward and I had to drive hampered, I talked to the Mr Rosario he suggested to go to another haul 2.5 miles away to get Dollys in which I did when I returned the truck I asked if he could wave the 5 miles I used to go get the Dollys he said no and that I should have just went there and rented the truck k form them with the Dollys. I said I would have if I would have know the Dollys were not at the location as promised by Uhaul . I did not leave with a warm and fuzzy feeling about uhaul ! I told him I would be contacting management and he replied they will contact him and he will call me and still nothing would be done ....

ARTHUR H. 
Rating:
5.0

The young man was very helpful made drop off very easy

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

The only difficulties are parking in this location. It's a small, shared lot and it's challenging to get in and then out with a trailer. The 2 gentlemen at this location, Willie and Damian, were wonderful! They should get raises or bonus for being so polite, helpful, knowledgeable, etc. Excellent customer service goes a long way, and is appreciated.

Robin J. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
3.0

Customer did not leave a comment.

WALDEMAR M. 
Rating:
5.0

Customer did not leave a comment.

Dina S. 
Rating:
5.0

The worker named Damien was very helpful. He knew everything and helped answer any of my questions. Great worker.

BRIDGET C. 
Rating:
5.0

Customer did not leave a comment.

Rostislav T.  |  Overall Experience 
Rating:
5.0

Every time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.

Kim S.  |  Overall Experience 
Rating:
5.0

Great service. Very friendly staff. Highly recommend

JOHN S.  |  First Impressions 
Rating:
5.0

The manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking

ALAN Z.  |  Overall Experience 
No reviews have been submitted for this location.

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