Customer Reviews for U-Haul Moving & Storage of Noblesville

464 reviews

1401 Pleasant St   Noblesville, IN 46060

(317) 565-4979

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(317) 565-4979

1401 Pleasant St
Noblesville, IN 46060

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jon H.  |  Online Move In 
Rating:
5.0

Na

Ezequiel T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY W. 
Rating:
4.0

Tracie was great

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Tracie was very helpful and accommodating, I would recommend the Noblesville facility to anyone. First class! Will use again in the future.

KEVIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONI S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Jack H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I didn't get a final summary of my rental as stated. I will have to call back to find out if they will reimburse me for the lower miles than I estimated at the time of reservation.

IRENE W. 
Rating:
1.0

There's an inability to call the direct location. You have to call an 800 and it's very inconvenient. Curbside isn't respected and the text check in doesn't work so clarify before you rent if that's your preference.

Brenda S. 
Rating:
5.0

She was very friendly and helpful

James G. 
Rating:
3.0

Make sure that they send final receipt via email as they said they would without having to call to get it sent

PAUL S. 
Rating:
5.0

The woman I dealt with was very friendly & helpful with GREAT customer service. Highly recommend!!!

SUSAN K. 
Rating:
1.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
4.0

See above comment

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA B. 
Rating:
4.0

The customer service was outstanding and the free month of storage (since I rented a truck) was greatly appreciated. The only negative was that it was VERY difficult to maneuver around the storage facility with a 26’ U-Haul truck - there were tight turns and trucks for rental parked near the turns.

Brian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
4.0

Nice folks, drop off was easy and quick.

Shannon F. 
Rating:
5.0

Customer did not leave a comment.

Allen F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Markel L. 
Rating:
3.0

I did not receive military discount and I was told at the pickup location that it would be given when I returned the truck. I was overcharged for insurance and a lock she charged me twice for the lock then act like it was a problem when I brought it to her attention. My truck was returned to a closer location and I was told it should be cheaper but the lady at the drop off as quick to say she don't know nothing about it

Valerie J. 
Rating:
5.0

Thank You

Willie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ritika A. 
Rating:
5.0

The staff person who helped me with the pick-up and drop-off was excellent. Friendly and efficient.

JEFFERY R. 
Rating:
5.0

U Haul associate Seth was very helpful and pleasant

WILLIAM C. 
Rating:
5.0

Both employees were extremely friendly and helpful. Both did an excellent job!

DOUGLAS C. 
Rating:
4.0

For anything in Noblesville this was an unusually good experience. Staff was understanding, kind, and down to earth. I assume the staffers were most likely not residents of Noblesville because they treated us with respect. So for our visit, it was a successful and pleasant experience. We appreciate the staffers on duty during our rental and recommend their service. Cianna checked us in and a young man checked us out. Both were kind and respectful to us.

Angela E. 
Rating:
4.0

Customer did not leave a comment.

Trenna P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Tracie is literally a mover’s DREAM ... Thank you so much for the absolutely extraordinary service from first moment to the last.

EBONYE D.  |  Overall Experience 
Rating:
5.0

Was impresses with customer service, cleanliness, and security. Recommended to several friends...one has already used services. Packing supplies were excellent quality and priced competitively...we bought boxes and other supplies.

Scott P.  |  Overall Experience 
Rating:
5.0

The woman who got us set up with a storage unit was incredibly kind and compassionate, especially after we told her that we needed the unit because we were forced to walk away from a closing on a new home and needed a place to store our stuff. She switched us to a new unit twice — first because she was not satisfied with the cleanliness of the initial unit, then the second time at our request because we realized we needed a bigger unit. All the while, she maintained a kind, compassionate and cheerful disposition. She even allowed us to store our 26’ truck inside the gate in a low traffic area because we needed to get a coffee or lunch and decompress from the trauma of not buying a home before we could unpack the truck into the storage unit. We really needed this “angel of mercy” yesterday and we are SO grateful that she was there for us! She was a consummate professional and very knowledgeable about her job. We also appreciate the fact that U-Haul gives the first month of rental free if you booked a U-Haul truck. The 10’x30’ unit was just the right size for the contents of our truck and two cars. All in all, a great experience so far!

Brian G.  |  First Impressions 
Rating:
1.0

Double check that keys are in the boxes before you leave at night for the morning pickups.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Tracie did a nice job - thanks!

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Well, serving donuts would be nice... Seriously very good operation, professional personnel and prompt service. Vehicles in good to excellent mechanical condition. This is my 'go to' location...

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
3.0

We were told we could drop off at any site in Noblesville, IN. We chose the closest site to our daughter's apartment and the agent was there by himself. It was the Pleasant Street Uhaul and storage facility. He had more trucks returned to his site than he had room for and asked if we'd drive the vehicle to another site because the storage unit patrons were complaining. That's not our responsibility AND we didn't want to go over our 44 miles limit. What a ridiculous request! The kids was nice enough but that request was just over the top, so we said no. He was busy with 3 other returns and stated he'd send our final statement by email. It's been 24 business hours, and we still have no receipt. This all around was a HORRIBLE experience. Jenny at Stone's Crossing Garden Center was that ONLY individual who seemed genuinely interested in helping us. I've been in sales and marketing for 38 years, and this was one of the WORST customer experiences I can recall. Please feel to call me 317-345-9064 Pam Schmidt

Pamela S. 
Rating:
5.0

I received the truck with little gas. After just 26 miles, the "50 miles to empty" warning began dinging nonstop. I had to divert from my moving plan to get gas, while paid helpers just sat and waited. I don't think that is a good policy - why inconvenience the customer, and worry him, like that? My policy would be the truck does not leave the center without 75% plus tank filled.

Terry N. 
Rating:
3.0

Customer did not leave a comment.

ANNETTE G. 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  First Impressions 
Rating:
5.0

Great experience.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Sophia R.  |  First Impressions 
Rating:
5.0

This shop owner is the best in town so if you need a rental for moving go see Tracie!

KIMBERLY ANN M. 
Rating:
5.0

Thank you for making this experience fantastic! It gave us peace of mind knowing that this aspect of the home buying process was crazy!

Marie U.  |  Overall Experience 
Rating:
1.0

App is the worst thing I have ever experienced. Wi never recommend

Kenneth N. 
Rating:
5.0

I found the app rental experience cumbersome; lots of photos and questions. completed the checkout/pickup without any problems or se. was unable to complete the checkin / return process because the app complained about not being able to access my contacts Whatever that means. Thankfully the attendant at the store was helpful and friendly and took care of the drop off for me. Much easier with the live attendant than the cumbersome broken app

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

I really liked the customer service provided from this location. I received a call letting me know my truck was available earlier than the scheduled pickup time.

RUSSELL J. 
Rating:
5.0

just a little disappointed that i could not leave my trailer at this facility but they directed me to a u haul dealer close...

charles c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

There's nothing wrong with the location, but I DID have difficulty checking back in when I returned the truck. I still had the truck running while checking it back in, but couldn't get my camera on my Samsung Droid to operate to take photos of the fuel and mileage. I DID take pictures with the camera on my phone for proof of mileage, fuel and time of return, but I couldn't post them on your site. If you need them, please email me and I will email those photos to you! Thank you!

DEBRA C. 
Rating:
4.0

I was told a receipt would be emailed. I never received an email or text with the receipt.

Sara C. 
Rating:
5.0

Still have not received a receipt and need one for reimbursement. Thank you!

SARAH K. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
1.0

Overall experience was horrible. I can't just fault this location, but overall Uhaul in itself. I made reservations for the Bartlett, TN location. I flew in from Indianapolis, IN to Memphis and had the Uber take me to that location, only to find not only did my pickup location change without telling me, but the size of my truck which meant I spent more in gas then I should have. So I go into the next location to pick up my uhaul, and my reservation for drop off was Noblesville, IN. I sign my papers to find they tried to change me to drop off in another city. When I asked, they said it was just a suggested place and I could drop off at my closest location. When I drop off my uhaul and the location I initially made the reservation for, they made it seem like I could get charged because it wasn't the location Uhaul changed at the last minute. Give the people what size of truck they ordered, and pick up and drop off location they choose. Quit trying to screw people over with making them pay more money in an already expensive move.

brian B. 
Rating:
1.0

Customer did not leave a comment.

COLETTE M. 
Rating:
5.0

The cab had a leak and I got rained on during my long trip. Had to wear wet clothes. Not happy!!!!!

DANIEL M. 
Rating:
3.0

The Uhaul website was very hard to use, not all locations came up and not all available rental options came up. Thank goodness for the store manager for fixing the issues the website caused.

Shelby E. 
Rating:
5.0

Great service

GEORGE M. 
Rating:
3.0

The employee working there was excellent. She was very patient and worked hard to get me truck. This review would 1 star if not for her. I was extremely disappointed by the system not having the original truck available at the time of pickup. If it wasn't for your employee I would have been without a truck that day. I had to settle for a smaller than originally planned truck which required more trips, mileage, and gas. I'm going to rethink using U-Haul again in the upcoming move in a couple of months.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

I booked on line ahead of date I needed. I had to walk and find my truck in gated area. When I used you before truck was ready and waiting up front. When I returned the manager told me I was down. She did not check mileage or tell me how much I was being charged. I had to insist. I've had this gal before not very friendly or helpful. Acts like you are bothering her. I will go to different location next time you

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Great and helpful customer service

MELINA G. 
Rating:
4.0

Customer did not leave a comment.

KYRSHAUN B. 
Rating:
3.0

11/2 hours cost $150? Less than 35 miles! Never again!😡

Charlotte S. 
Rating:
3.0

Wait time way too long to be served - only one person on hand to help customers. I waited approx 30 minutes from time I entered store to the time I was actually helped.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
3.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Dropped off after hours. Mobile procedures were easy.

linda G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Rick N. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Very friendly staff and organized store

Danilo B. 
Rating:
5.0

Dropped off the U-Haul after hours so no one was there but I have picked up from this location before and never had an issue

TYLER K. 
Rating:
5.0

Customer did not leave a comment.

ROSE C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
4.0

I had booked moving help through U haul and they never showed up.

UNNIKRISHNAN P. 
Rating:
2.0

Everything was perfect, except the customer service was very poor. I understand she was busy but you always need to be polite. She was complaining in how slow is the computer and how busy she was with the renting of the storage. She did not help me at all and I have to do it online. She. Complained about my last name that she could not find me in the systems and more.

SILVIA N. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Loved the 24hr pick up and drop off, it was very easy to schedule online.

Robert M. 
Rating:
3.0

The truck was not in the location that I requested, this added an additional hours drive for pick up.

PAUL P. 
Rating:
3.0

Customer did not leave a comment.

Nicolas C. 
Rating:
5.0

Tracie was very helpful getting things arranged while we were still out of town. There was a little mixup with one of the units when we stopped in to check in and get the keys, but Tracie quickly resolved the issue to our satisfaction. She also took the time to walk us through the process to get in and out of the secure area, plus the options available to accomodate our movers large truck. All in all, a great experience!

Mark O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

Micha H. 
Rating:
4.0

Getting the truck parked was very difficult. All the other trucks were askew and there was only one parking space available.

Victoria M. 
Rating:
5.0

I got the Uhaul and the seats were covered in what looked to be pet hair. It was a bit off-putting. I have asthma so it sort of triggered my allergies. Aside from this the truck was pretty clean. Also I've been trying to contact the Uhaul store to get my receipt that the lady promised and get an explanation of the $10 charge that showed up on my checking account.

DEANDREA L. 
Rating:
3.0

Make sure the receipt is sent to the customer. Was told I would get one, but still don't have it.

APRIL I. 
Rating:
5.0

Customer did not leave a comment.

LAMAR A. 
Rating:
5.0

Customer did not leave a comment.

Brian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Renting was efficient and easy.

Robert M. 
Rating:
5.0

Tracie and Seth were AMAZING through this moving process

Anthony D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

The Noblesville office went out of their way to accommodate our needs. Uhaul was ready on time and clean. Check in and check out process went smoothly. Will continue to use and recommend.

KURT N. 
Rating:
5.0

Customer did not leave a comment.

NICOLA G. 
Rating:
5.0

Customer did not leave a comment.

MARK DOUGLAS Y. 
Rating:
5.0

I originally was scheduled to pickup in Whitestown. When I went there, the location had no record of my order and the person was absolutely no help. He said call customer service. I spent 40 minutes on two occasions trying to get to customer service (got cut off first time) to be given a number for scheduling where I had to wait again. I was given a pickup spot 30 miles away and then charged a mileage fee for 10 miles over my final allotment once I turned the truck in. The start of my experience was horrible.

DANIEL N. 
Rating:
5.0

Got there 5 minutes before closing on Sunday, May 30. Man took our keys and said he would look over everything next day as he was closing up. Hope all is ok. We took pictures of all 24 blankets and truck left in good condition and gas tank filled. Hope all is well.

Rick R. 
Rating:
5.0

Tracy was very helpful and friendly.

Glen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannette K. 
Rating:
5.0

Customer did not leave a comment.

Elijah M. 
Rating:
5.0

Customer did not leave a comment.

CALEB H. 
Rating:
5.0

great service

DONALD C. 
Rating:
4.0

The turn in link after closing wouldn't work for me.

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

Shaynne Y. 
Rating:
5.0

Customer did not leave a comment.

Peggy F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STELLA H.  |  First Impressions 
Rating:
5.0

Great service!

Michael A.  |  First Impressions 
Rating:
5.0

The young lady that helped me at the facility when I got there with the truck and moving my belongings into the storage unit was absolutely amazing. She was not only gracious and attentive, but she also went above and beyond by staying late to make sure we were all set and didn’t need anything further. She is a star!

Whitney I.  |  Online Move In 
Rating:
5.0

Tracie wa so helpful and truly went the extra Mile to accommodate our needs.

Diana D.  |  First Impressions 
Rating:
5.0

Had all my needs very good customer service

Courtney G.  |  First Impressions 
Rating:
5.0

Was very easy to do business here, rental online is a plus and in person customer service was excellent

Rachel Q.  |  First Impressions 
Rating:
5.0

Friendly and helpful.

REBECCA D.  |  Reservation 
No reviews have been submitted for this location.

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