Customer Reviews for U-Haul Moving & Storage of Norman

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Norman

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CHarles C. on

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patrick j. on

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joseph f. on

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Nothing, the service and equipment were top notch! Hooking up the trailer (for my car) after loading the truck was great advice. Chris, J.R. and Crystal(?) were all great!

LUIS S. on

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jason g. on

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RICHARD F. on

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Neill C. on

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ROBERT P. on

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The only thing I did not like is when I called about the truck I got harassed about making a reservation u guys call 3 times in 5 days but it was the way it way supposed to be

clara m. on

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Just do to others, As u want them to do to u. U guys are great, But one time, the truck the gave me was not a gd one.Hope not to do that again. U guys are great.Uhaul rock.

bruce k. on

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carlos p. on

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carlos p on

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The attendant was extremely knowledgeable and courteous.

Ladonna S. on

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Mark M. on

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Katelyn K. on

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Incredibly rude service. I reserved a furniture dolly and they didn't have one available. They found an appliance dolly and said they would let me use that one instead. Then they never loaded it, so I had to drive all the way back to get it. They gave me attitude when I explained that it wasn't in the truck. The person who made my reservation grossly overcharged me and tricked me into making a more expensive rental agreement. The person I checked out with didn't bring this up or inform me that there were cheaper options. I will probably never use UHaul again and I would highly recommend my friends to do the same.

Joshua D. on

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I returned my trailer 16 minutes late and was charged another days rent. When asked about the extra charge the attendant just said it was an estimate and was unwilling to communicate with me about the extra days charge. That is ridiculous customer service and I will look elsewhere for my next move. I travel all over the country for work and will try to use another service from now on.

Mary C. on

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Employees was very helpful and pleasant

Douglas M. on

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trailer not hooked up properly - chains and rubber fittings (this according to return site)

Catherine I. on

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RICHARD G. on

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Amanda H. on

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Lynda R. on

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The original pick up was a place in Noble, OK. I didn't receive the email that you had changed my location so I went to the Noble area and no one was there, the phone number on the door just rings and rings and then eventually hangs up on you. The only way I knew where my rental was is that I called UHaul customer service. Very frustrating. The Lindsey location is what my ratings are based on. Have to wait too long to check out at the pickup location. Not enough people working or the workers are too slow behind the counter.

RAFAEL O. on

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You don't have to do anything because the quality of customer service and attention was superb...specially your location manager Cristal Glenn was off the chain..very knowledgeable and her customer service skill..awesome.. I'll recommend to anyone..Thanks Ms. Glenn and your team for a great experience..Mr. Ortiz

Nikki R. on

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Debra C. on

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Yvonne H. on

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Understaffed. Not caring. NOT helpful

Yicheng C. on

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Melissa N. on

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As far as the store location and staff is concerned it was a great experience, no complaints. However when I called the store the phone was busy so I was transferred to an answering service in which the lady was located in California and she was VERY RUDE. Her customer service was horrible and the was she spoke to me was rude and condescending.

Leslie S. on

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jeff s. on

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Quick & friendly staff

JOHN P. on

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Excellent equipment - staff was very helpful

John C. on

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Great customer service! The trailer I picked up wasn't large enough and they got me into a larger one with very little trouble.

Dennis N. on

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Meg P. on

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Angela C. on

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The original quote was for $144, but upon checking out, the total came to $192. It is misleading to not show all the fees at the time of the quote.

Eliot S. on

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Helpful staff

Louise B. on

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Area where the truck was parked smelled badly of sewage. Not sure that's a problem you can fix, but it made the time spent near the truck while doing the online check-out and return pretty unpleasant. Everything else was fine.

Randy L. on

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Was told it would be $85. Then when I looked at my account it was charged an extra $100. Was never told about these charges before hand. Be careful. They will suck you dry.

Maxine S. on

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Molly L. on

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Mark D. on

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Tracy F. on

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Bill C. on

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Not a thing I can think of

Brett Z. on

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Fuel indicator was touching the F so I thought it was actually full. Guess it was slightly down because I drove 37 miles and had to put 10 gallons of fuel in the thing.

Harry S. on

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The only reason I didn't give five stars is that when I've ordered additional items at the time I reserve the truck -e.g., boxes, mattress covers,etc. - they weren't gathered and in the truck, which means they have to look at the list and pull the things together, which means more time to fulfill my order, which means that those who are waiting have to wait more. When there's a rush of customers, the process seems so labored. However, I do commend Crystal especially because she manages that chaotic time very well!

Michelle S. on

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Employee was not enjoying his job, seemed very annoyed.

Jenifer R. on

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I reserved the vehicle online as well as checking in online. Line was long when I arrived, but the staff did well to get people taken care of as soon as they could. Friendly, polite, and respectful. Thanks!

torree m. on

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JUNYANG Z. on

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joel s. on

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Ken W. on

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Great people, great service, very easy: Impressive!

shaun s. on

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Equipment was in great shape and staff were helpful/friendly. Great place to rent moving equipment!

Benjamin F. on

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I was very displeased. The truck that I rented was not properly working. The shocks on it were horrific and the air conditioning was broken. That is according to my friend who drove the truck which Uhaul said was allowed because he gave them his license too. When we returned the truck, according to my friend, a worker was rude and insulting to my friend

Mary M on

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The manager, Crystal, was extremely helpful! I recommended another student and she is now using the storage for summer.

William D. on

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FRANCES W. on

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KIMBERLY H. on

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Nothing at this time.

KAREN F. on

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Nothing. Crystal and her team were awesome. Very informative and she put my mind at ease for pulling a trailer.

John M. on

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Reserved on line. Vehicle ready as promised. In & out...

crystal e. on

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Brian C. on

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EASY dropoff process!

WAYNE R. on

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Nothing, everything went really well. The folks who work here are friendly and knowledgeable. They inspire confidence. My only complaint, and it's not really a complaint, is that we had to wait a few minutes to pick up our van because other people were in line ahead of us. (How dare they! Ha.)

Tamy E. on

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All went well. Easy to reserve online. Friendly staff. Great equipment. Wonderful service. Will rent again.

Barbara B. on

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Service was excellent!

Sarah E. on

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William B. on

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KELLY S. on

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Michael C. on

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Karine W. on

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Great Service

Richard L. on

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susan s. on

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Nothing. Everything was greatly

Desiree A. on

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My only complaint is the app for returning the truck. Since it was after hours, it showed that it charged me double, even though when I called about it I was only charged the original amount. It had me worried. Otherwise, it was a great experience. Everyone was very friendly and helpful.

Emily C. on

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Bob H. on

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First trailer had bad tail light and tires barely had any tread. Second Trailer in a little better shape, but the back doors came open two blocks from the facility. I had to purchase a lock to keep the doors from opening. The trailers have seen their time and need to be retired.

micheall c. on

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The manager was superb...a very cordial and articulate lady. The two guys who handled return were equally professional. I've used U-Haul many times...this was the best experience I've had at the outlets--altho I have no complaints about earlier sessions.

CLIFTON B. on

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ruth r. on

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ruth r. on

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Isaiah P. on

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Allison M. on

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Chris S. on

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It looks like they could use more help there.

ROBERT y. on

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THE EMPLOYEES WERE GREAT TO DEAL WITH THANK YOU....

JOHNNIE M. on

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lea l. on

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Johnnie M. on

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Robert D. on

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Kary L. on

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Robert R. on

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LAURA P. on

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The customer service was very friendly. And helpful and I was in and out with my rental.

john f. on

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Lisa B. on

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neal s. on

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The crew on my recent visit was the best I' ever experienced at this location., Cheery, positive , helpful. Someone's making an effort to improve the customer experience. Thanks!

Amanda R. on

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There was a HUGE misunderstanding about the truck size that I needed when I made my reservation. My email confirmation said one thing, but the reservation in the computer said something else. The lady manager at the Norman, OK location absolutely went above and beyond to fix the problem and handled the situation perfectly. I was very satisfied with their level of customer service.

DARELL C. on

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lenora j. on

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Crystal (I hope I remember her name right) is very efficient and knowledgeable. I appreciated her expertise and she seems to manage personnel well. I had very smooth pick up and return days. She found most economical choice for my needs. The equipment I chose worked great for my purposes. Only drawback I had was the small 10' truck has no built in ramp and no rental ramp, which I knew ahead. Should be a solution for this provided by company.

DELANO D. on

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Robert R. on

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Phillip T. on

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JAY R. on

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Great service always busy.

rob j. on

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Great staff!

JASON B. on

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SHERI G. on

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Your customer service was on spot. Not one problem and the employees were very friendly and helpful

RANDY B. on

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Takes to long to fill out paperwork.

greg c. on

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Trailer doors would not stay shut. Guy hooking me up was not the nicest guy in the world. No I will not come back

David C. on

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LARRY C. on

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I have used Lindsay street uhaul on several moves. They always provide excellent service at a modern customer friendly location. Top notch!!

Logan F. on

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Mike S. on

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MARCI c. on

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KEVIN P. on

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Steven M. on

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christene b. on

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Valorie R. on

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Requiring additional proof of identity above and beyond a credit/debit card and a driver's license is very annoying. My debit card is valid - it is issued by Bancorp and is just as valid as any other debit/credit care. Other than that - my experience with uHaul was superior.

Phillip T. on

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Angela J. on

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Joel C. on

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Stephen R. on

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Leslie S. on

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JEFFREY W. on

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Everything about the rental process, and the van, was great!

jayarman s on

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Very ggod service from UHaul

Chau T on

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Excellent staff

Aaron D on

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Everything was fast and easy!

JASON H on

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Good place. Staff is friendly. Clean.

DOUG C on

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Issues we had with check out took 30 days to clear despite 5 phone calls, 3 trips in, and a couple emails. If you say some will call you shortly 30 days is not acceptable.

JULIE R on

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The second floor storage units are unsafe.

ALEX R on

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Totally incompetent staff. We made a reservation for a storage unit in store that was lost, made a UHaul reservation online that wasn`t processed correctly...completely ridiculous business.

Charles S on

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All of the people we worked with at U-Haul have been helpful courteous. U-Box was delivered picked at times stated.

Carol F on

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This was site of delivery and unload. Crystal was very helpful. loading Box in LodiCA ,Marissa, refused to look at my contract made mos ahead. I was charged $10 more for the Ubox than my contract.

KATHERYN J on

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The only bad comment I have is, on my first payment due. I got contacted 8 times on my due date during the day. I pay my bills in the evening.It made it feel like a bad collection agency!

KATHERYN J on

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The only bad comment I have is, on my first payment due. I got contacted 8 times on my due date during the day. I pay my bills in the evening.It made it feel like a bad collection agency!

Davis T on

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Terrible customer service and needs training how to do their jobs. Made a reservation online but they didn`t know what to do with the Uboxes.

KEVIN D on

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Went well.

lori s on

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Computers were way too slow.

MARCUS B on

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I really appreciated how professional the U-Haul staff member was.

KATIE C on

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My access card for the unit did not work the first time and I had to go back a second day to get it fixed. This was my only complaint, otherwise it was a great experience!

SAQUIE D on

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All in all I had a good helpful experience all the way to the last day there were I was treated very disrespectful and cursed at by an Employee.

JORY O on

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It is extremely hard to get in touch with anyone that actually works at this location. Everything is fine with the facility itself.

JAMMY M on

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the only thing that gave me trouble was the card to get in sometimes it would take for ever for me to clock in or out

DANNY G on

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Very nice staff and facility.

BETH E on

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Thanks for accomodating us when it took so long to unload

CHARLES B on

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Credit card Point Of Sale reader did not work. The staff even could not determine how to change the property value on the insurance form. Clean location, friendly staff.

Ken P on

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Worked very well. U-Haul people and their partners Moving Help were courteous and helpful. Good job.

DREW A on

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Best Storage experience I have had!

CAROLYN P on

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Great experience.

KEVIN F on

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it was very easy to set everything up and it went smoothly

prince z on

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There are a few staff who can deal with uhaul rents here in Norman. I had returned an empty uhaul only to discover 3 weeks later. I was not fully checked out. I was charged for a non-existing rent.

LINDA P on

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The U-Haul staff was extremely helpful every time I was at the storage. They went over and beyond to be helpful. Thank you

MaryRuth S on

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Dreadfully understaffed staff didn`t seem to care about anything my box was left bolted shut. Two trips to retrieve box. Won`t use Norman UHaul again ever.

MATTHEW D on

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The staff was very rude. The 4x10 facility locker is more like 3x9.5

AMELIA M on

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Service was excellent, facility excellent.

ASHLEY T on

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The facility leaked and ruined all of my pictures that I had stored for safekeeping. I thought the insurance was for theft, not a poorly maintained building. Never renting there again.

PATRICIA D on

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My only complaint is that the lights will go out automatic if there is not any movement. I found myself in the dark when going down the steps.

TANYA R on

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The lighting was poor and my units door was not secure, but the staff was very helpful and courteous.

Sheila H on

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Had an appointment to go pick up my ubox and when I arrived they told me they couldn`t find my ubox. It took them over two hours to find my ubox. Will never use uhaul ever again.

JULIE O on

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The workers here are so helpful and nice!

THOMAS W on

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It was convenient, and a very well maintained facility. Very pleased

BRIAN M on

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professional and there to work!

CARMEN L on

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The employees were very helpful and attentive to my questions.

ALEXANDRA G on

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Everything was good, staff was nice and very helpful

KATHRYN G on

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It would be nice if the wasp nest was removed from the outside of the units.

TANYA R on

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The assistant Mgr was very helpful and was sure that we were satisfied with the facilities.

IFTIKHAR S on

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There was a dead mouse. Several of our items smelled like dead mouse. Disgusting.

RALPH E on

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If you would your lights in a timely manner instead of giving us a drop light a week later I would give and excellent rating because everything else was perfect

JON A on

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The original unit was missing the exterior door and could be opened with a screwdriver. After waiting again through a long line, we had to move our stuff to a different unit. We wasted two hours.

Timothy K on

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Boxes were not ready at specified time, were dirty, and took an extra 2 hours to receive both boxes.

REBECCA M on

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The price was what I needed at the moment. A lot of improvements were made during my six year stay.

JULIE O on

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The young man who helped me was absolutely amazing!

LAWANA M on

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I really enjoyed the storage unit i had

HEATHER G on

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Biggest 2 yr nightmare! I will NEVER use U-Haul again! Call center cust rep previous mgr at Norman are the most incompetent unhelpful people! Makes Walmart look like 5 star concierge serv

SHIRLEY O on

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Impressed with everything.

AARON I on

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Great Service at this location keep it up

STEVEN M. C on

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I called and reserved a trailer and ubox for pick and later confirmed. I arrived the ubox was still in storage and it took about half an hour to retrieve and load the box on a trailer.

JACOB M on

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There is no lighting in the storage unit its self . To have a light in there to beable to see would be very nice

Kelvin W on

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N/A

MARY H on

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It was super close, so easy, and my Dad and I were able to go pick everything up and take it to my new apartment in one stop. UHaul really is a one stop for moving and storage.

DELORES B on

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There was no light in the unit itself -- The indoor hallways, etc. were well lighted. With a house-size door for a 10x10 unit, it was not easy to see what one was doing inside.

DENISE T on

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Great experience! Will definitely use this facility again.

VIRGINIA W on

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The people there were very helpful and friendly. Would use them again.

MARY J on

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We were very impressed by the helpful staff. They made our storage experience worth repeating!

SARAH J on

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They were busy when I walked in, but a young man helped me and was very efficient and showed us everything.

WILLIAM H J on

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Fine summer storage.

KATE H on

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personnel always very friendly and helpful

WALANDA G on

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I would use U-Haul again thanks for everything

SAMANTHA M on

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They made me buy a lock for $10!!

KATHERINE D on

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I do wish that the individual units had lights in them but overall the unit was acceptable.

ADAM B on

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Top storage unit. Only access were rolling unsafe stairs and door swings into unit which takes up a 3 ft radius amd doesnt allow for full storage space.

CHRIS G on

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Scott Bracken and Menette in Oklahoma were good. but we were quoted appx $2100 for what cost us over $3700 and CA wouldn`t talk about it. Delivery person was rude and offensive.

ANTHONY E on

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you fuckers are too expensive and you need to give a grace period. overall i will NEVER EVER use your storage services again.

TAYLOR M on

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The Uhual woman was extremely friendly and attentive. Would recommend to a friend and definitely will continue advice with Uhaul. Thanks

ROBERT S on

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Our furniture was covered in mouse droppings and the mouse poison. We will have to have them cleaned. Other than that it was an ok facility.

KATHERINE D on

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Staff was very hospitable and check in process was quick.

ASHLEY B on

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great service

ASHLEY B on

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Great service

CHARLA R on

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Absolutely The Best Service AndGirls Very Friendly

XIANG H on

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Dropped off ubox at the store on July 12 and am still waiting for it to ship out as of August 23.

DONNA D on

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I stored things for almost 2 years and everything was in the same condition as the day I stored them. Very happy with my U-Haul experience.

DAVID H on

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the only complaints i have are that there was always a long wait at the counter, plus the staff never responded to emails sent to them about my account.

MICHAEL S on

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2nd level storage is very difficult to access. The rolling stairs did not seem stable.

SEAN M on

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Misty and Gary ares some of the most pleasant and very helpful people we have met in a long time!

PETER M on

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UBox shipped 2 weeks late. Call local UHaul routs to corporate, no help. Charged for extra month of storage after return. Waiting for refunded. Nightmare experience!

TIMOTHY J on

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Our overall experience was aggravating and wasted much of our time. Also our box leaked and nothing was done to solve the problem when brought to attention.

ROBERT Y on

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The u-haul experience was very excellent, staff was very ftiendly very helpful. I recomend anyone to the u-haul in Norman, ok

WILLIAM P on

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Very helpful. Great facility

FRANK T on

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Sometimes difficult to get local info.

DEREK B on

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,,,

COURTNEY K on

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I was able to get a 24 hour access card to enter my storage at any time, and the staff was polite and kind every single time. Great experience overall.

CORA M on

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Terrell went above and beyond to help my family out in a time of need!!!! All the staff was very patient and understanding! Thank you

WILLIAM R on

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I`m thankful my belongings were dry, clean, and untouched for 14 months in storage.

KARIN K on

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Need to have additional personnel b/c the wait time is usually very long on the weekends.

CHRISTINE B on

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An awesome time and they are very kind and helpful!!!!

COURTNEY C on

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The staff was extremely friendly and accommodating!

AMANDA W on

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Good services

SARA ELIZABETH W on

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Never would`ve rented her had I known the units have no lights inside. Customer service is poor, understaffed, employees are rude

CASSIE K on

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There were a LOT of crickets in my storage unit. The staff was very friendly though!

KELLY T on

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great

DANIELLE C on

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I had a very good experiance

MANAL E on

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Staff was creepy and used my personal information in the system to stalk me.

CREDE N on

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Cheap plywood

MARISSA M on

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Inconvenient that I could not see the storage space until I had already purchased space.

KATIE B on

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Apparently the Norman UHaul store forgot to send our stuff until several days after it was supposed to have arrived. I slept on the floor for several nights while waiting for my bed to show up.

ALLEN S on

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Units were very clean.

DERIK B on

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Good overall experience.

CREDE N on

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There were rat droppings that an employee promptly swept out, and the lock latch was loose.

JEREMY O on

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great experience. they`re definitely needs to be more employees, because customers were coming in left in right. Both times that I was there. Very busy place.

ROBERTA S on

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Had stuff destroyed and had insurance and staff had told me different things the insurance covered than when I tried to make claim assistant refused

BRANDON B on

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When dropped off there was damage to the drive way from were the trailer was dragged across it. Now I will be stuck with repair once I move out of the rental.The problem and no one seemed to care.

JOSEPH J on

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it was great

JEFF B on

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it was excellant sevices

DONALD S on

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I had my unit for ~3.5 yrs and I have no complaints. The fence surrounding the storage units in the back looks like it could use some repairs, but I always felt like the facility was secure.

NEELIMA K on

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when I had booked this unit I was told that the unit had stairs access. The stairs turned out to be a wobbly ladder that I had to go up and down carrying boxes and hurt myself in the process.

ZACHARY B on

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The door opened inward so the first three feet of the storage unit was not accessible. I was unable to fit all of my stuff. Had the door opened outward, I would have been able to fit all my stuff.

VERNON G on

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everything was great

KRYSTLE L on

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Great staff. Friendly, patient and helpful!

GARY D on

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Excellent experience, guys were super friendly even when I had cock pit trouble with the card swiper.

ALICE M on

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Rented storage on-line. Looked at it and it did not fit our needs so the assistant manager recommended the U-box. It worked out better for us and we can ship it to where ever we need to!

GARY D on

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Entire crew at Norman facility were very helpful to a novice mover like myself. Very satsified customer !!

KATE H on

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too expensive we have other units in Houston for much cheaper monthly rental amount takes advantage of a college environment

LINDA F on

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My storage reservation was never set up by the Uhaul employee. Since there were no more storage units available, the manager offered me the U box as an alternative. Kudos to Tony!

JANET C on

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It was great when we got 24-hour card access! Before that it was a bit inconvenient.

DEBBIE E on

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Only complaint is that we were told we would have a ground level storage got there and we were on the second floor. I was not able to store my couch because of the set up.

NANCY K on

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Very organized and well run! Very friendly and professional as well. This location offered the best overall service from a U-Haul facility that I have ever received.

JAIME C on

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I rented a 10x5x8 unit, when I got into the unit there are are pipes runnig through the unit that keeps me from utilizing all of the storage space.

MEGAN H on

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The facility was so secure that I got locked in one night. Good times. Also, I found several roaches in my unit. Everyone was really nice.

MIKE G on

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Thank you for your kindness during our time of moving to Oklahoma!

MIKE G on

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Thank you for the friendlyness by all at this facility.

WILLIAM R on

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Excellent, fast, and professional service from the employees...and the facilities were clean. Only thing I didn`t like was that the storage doors do not stay closed entirely although they are locked.

VICI F on

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The staff at the facility I used was GREAT! They were extremely friendly and helpful with my moving and storage needs. I will always come back to this store for moving/storage needs

REBECCA C on

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NO! I will not recommend this place to anyone for storage needs! My payments went from 160./mth to 80./mth a month and I am so happy now! Goodbye Lindsay Uhaul!!

REBECCA C on

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huh

ANGELA A on

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Would never leave stuff in storage there again. Roof had been leaking and left huge rust spots on our stuff. Unit had spiderwebs and 6-7 dead crickets and cockroaches. Would not recommend.

TERESA B on

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These are great people to do business with.Safe and secure storage area!

DERRICK F on

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Was very well organize and the employers treated me with the utmost respect and kindness.

JUAN U on

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Very Good Experience. The U-haul crew was very nice and helpful

VICI F on

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The staff at U-Haul on Lindsey were friendly, very informative that`s how I learned of U-box and a real pleasure to do business with. I would recommend this location/company to my friends.

DAVID A on

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My needs were basic but the storage unit and the facility in general were just what I needed.

JACQUELINE B on

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The stairs to get to second floor units are rediculous. Very unsafe. Probably will not use this facility again.

ASHLEIGH W on

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Very convenient and work staff was very friendly.

WILLIAM D on

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Good overall experience. No problems or concerns.

BRANDON B on

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Only problem I had was trying to get someone to answer the phone at the Norman facility...normally would go to the 800 , when I neede to talk to staf on sight.

GENESIS L on

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Really glad that there weren`t spider eggs and other weirdness all over my stuff! Thanks!

JIHYUN N on

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The box was just big enought to fit all my funitures and the pickup driver was so kind.

KENNETH S on

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I was very please with the service. Anthony Dalessandro did an outstanding job handling my account. I think I was the first person to rent space for their automobile. The staff did an awesome job.

ASHLEIGH W on

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Staff was very friendly/very helpful.

TRAUVELLO S on

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Good...always use during the summer.

DIANE S on

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The gentlemen help me to unload in the ice and snow and i really appreciated it.

KENNITH S on

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I was very impressed with the staff and service, it was outstanding.All my needs were taken care of and I was very very please with the whole experience.

DENISEA Y on

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Everyone was very helpful in getting set up with a storage unit

DEAN M on

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Outstanding Service!!!

THOMAS HOWARD A on

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2 peolpe working they where over wellmed phones ringing add rude people insisting the be whanted on now. If it had been me runing the store I would have cheasesd the rude people off.

REBECCA M on

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Everyone was friendly and helpful exceeding my expectations.