Customer Reviews for U-Haul Moving & Storage of Norman

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Norman

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ellen H. on

Rating:

All the staff were very helpful and friendly.

Michael P. on

Rating:

Quick and easy

John A. on

Rating:

Best customer service ever. Great people

Nora B. on

Rating:

Very professional and helpful, making my move smooth, thank you!!??The Norman team great job!!

caitlyn B. on

Rating:

Customer did not leave a comment.

Craig F. on

Rating:

Customer did not leave a comment.

BARBARA P. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Customer did not leave a comment.

Ellen R. on

Rating:

There were only 2 customer service personnel to help all of the customers. They could have used some help

Christian G. on

Rating:

Customer did not leave a comment.

Anthony W. on

Rating:

Photo of previous damage was not updated to reflect accurately the condition of the van - so I did not complete the equipment condition survey as the rep said he would update it himself and did not want me to disapprove. Otherwise all was good!!

Michael W. on

Rating:

The exterior of the van was quite dirty, the cargo space had not been swept completely, and the pictures of the truck did not reflect the damage that was on the truck (driver's side).

Randall A. on

Rating:

Customer did not leave a comment.

Kevin G. on

Rating:

Experience was quick, fast, & easy.

Keith G. on

Rating:

Customer did not leave a comment.

Sande J. on

Rating:

The windshield wipers did not work. Luckily it sprinkled as I left the lot and I realized the issue. I returned to the lot and Brett fixes the issue. I am surprised that your team would rent out a truck with such an issue.

George I. on

Rating:

Customer did not leave a comment.

Kendrick M. on

Rating:

Same great service:-)

Gregory S. on

Rating:

Customer did not leave a comment.

MICHAEL S. on

Rating:

Provide a receipt to the customer after paying the bill.

roy E. on

Rating:

Thank you for being a valuable Sundays

Penny W. on

Rating:

Customer did not leave a comment.

Julie F. on

Rating:

The staff went above and beyond to help me. I really appreciated them!

Trenton B. on

Rating:

Great service!! I got what I needed!!

Michael B. on

Rating:

Truck needs work done to it/tune up

Jerry M. on

Rating:

Customer did not leave a comment.

yolanda G. on

Rating:

Customer did not leave a comment.

Kenneth K. on

Rating:

Customer did not leave a comment.

Avito M. on

Rating:

N/A

William M. on

Rating:

Customer did not leave a comment.

Ashley M. on

Rating:

Nothing. The woman who checked my equipment out was very nice. The gentleman who checked my equipment back in was very polite as well.

Kenneth O. on

Rating:

Customer did not leave a comment.

Yuan Q. on

Rating:

Customer did not leave a comment.

Randell S. on

Rating:

The lady that helped us at the counter was very friendly and she also has a wonderful smile. We don’t see that much anymore I am glad she was there Saturday.

KIMBERLY E. on

Rating:

Customer did not leave a comment.

St. Thomas More U. on

Rating:

Very helpful staff

Leslie V. on

Rating:

We will use you again next year.

rebecca c. on

Rating:

The staff was always there to help if needed and always answer my questions if I had any

John D. on

Rating:

The staff were always helpful (although often I had to wait in lines). Because the latch on the unit assigned to me was damaged, closing the door was difficult. I found the monthly reminder helpful.

mark m. on

Rating:

Very friendly, fast, and efficient.

Garileah K. on

Rating:

Everything was ok except the pricing. I got a different storage unit at a different facility, same size, more than half the price. Security is the same.

Daria D. on

Rating:

N/A

Robert A. on

Rating:

There is not enough staff to handle the number of customers. It was supposed to be climate controlled, but was blazing hot, so hot that condensation was dripping in the building. Need more ladders.

michelle d. on

Rating:

Rudest people I’ve ever dealt with. Lady said to me - he will help you, I’m on to the next. Who is he? When did a customer become so unimportant?

TOM W. on

Rating:

Overall all was goog . Frequent rent increases were not.

Karen M. on

Rating:

Nobody there knows what they are doing or cares.

Jennifer S. on

Rating:

Great

shawna m. on

Rating:

First of all when I made reservations, I was not told that my storage was on the second floor with a swiveling dangerous stair case that was very dangerous. On top of that,it was extremely hot insid

John M. on

Rating:

Very helpful staff and followed up regarding my need if I needed to extended my rental.

julie v. on

Rating:

Kyla, the rep who sold me the storage unit, was very helpful and friendly.

Jorge M. on

Rating:

Very Good

Zakia M. on

Rating:

Very disappointed with the reservation and misleading just to get rent me a storage for $49 but when I got there they said that will not work for you and I end up with $97 unit.

BARBARA B. on

Rating:

Slow customer service. Observed only 1 person working but she was doing a darn good job.

angela b. on

Rating:

I would definitely recommend and would use again if needed the staff is very good always willing to help or work with you I couldn't ask for better people

David M. on

Rating:

The storage facility with 24 hr access was very convenient for temporary storage at the end of cross country trailer rental. Staff needs more training. Reservation system was a problematic.

David M. on

Rating:

Reservation for storage unit was lost. Attendant could not verify request and had difficulty setting up storage order. Month of storage at no additional cost was good. Trailer return process good.

Eva S. on

Rating:

N/A

TOMMIE ETTA S. on

Rating:

Wonderful

mmadueke a. on

Rating:

Very courteous, friendly and helpful staffs.

jaclyn l. on

Rating:

The people that work there are some of the most rude hateful non understanding people that I've ever met in my entire life. They're very unfriendly and non helpful. I will NEVER use this facility agai

Pamela D. on

Rating:

Very happy with uhaul

Bryan F. on

Rating:

Very helpful and works with your needs

Michael D. on

Rating:

They took great care of us!

phuoc h. on

Rating:

The hours should be changed to 24-hours access.

todd w. on

Rating:

i HAD A SMALL UNIT FOR 3 MONTHS AND ONE DAY BUT STILL GOT CHARGED FOR 4 MONTHS. NOT COOL

Jamie J. on

Rating:

no complaints

MICHELE K. on

Rating:

the employees who helped us both at check in(crystal) and check out(ray) were fantastic. each was helpful and knowledgeable as well and gracious even at a very busy time.

Loraine A. on

Rating:

All personnel were very friendly and ready to assist whenever asked.

amy d. on

Rating:

U-Haul made storing of our college daughter's belongings easy. Thank you!

Isai M. on

Rating:

Checking in was a bit too lengthy for me, mostly due to the fact that the rep was fairly new to the position and wasn't familiar with the computer processing aspect. I assume training wasnt a focus.

Randi B. on

Rating:

I would recommend anyone to use this U-Haul. They are very helpful.

Kelli K. on

Rating:

Very convenient

Terri w. on

Rating:

Crystal, the Mgr was wonderful, helpful and responsive, She took great care of me. I’d recommend this location to anyone.

Leonard M. on

Rating:

Awesome Facility!

E Cheryl P. on

Rating:

Budget motivated my move. This site is lovely as are the staff! Please give them any rewards available for Uhaul sites. Thank you! Cheryl Ponder

Chris C. on

Rating:

Easy access

Amanda J. on

Rating:

Very helpful staff we enjoyed renting with u haul and will return