Customer Reviews for U-Haul Moving & Storage of North Amarillo

Rating:

1.0

This interaction that I had with the staff was ridiculous I have used uhaul several times and have picked up from the location before never have I been charged for any cleaning service I always return the equipment without any problems today when I walked in the staff member needed to explain the no smoking policy to me because I look like a smoker apparently and charged me for the insurance that I never wanted or agreed to I have never picked up a rental and felt like a criminal because said staff member needs to go over policy's with me and then she points me towards the door and tells me the uhaul is outside during all of this I just agree and nod I found the uhaul if you were wondering I'm used to someone pulling it around and when I got to my uhaul pick up location I love to hear they didn't have my truck because they were unaware of a reservation I made a month in advance but I called got the truck reserved at another location still to be overcharged and disrespected

Rating:

5.0

Be nice to offer a little money back for turning in a day early

Rating:

5.0

Maria was very helpful. She got us checked in quickly and efficiently and was very friendly! We appreciated her kindness on a stressful day!

Rating:

3.0

Wait was longer than I wanted

Rating:

3.0

I couldn't get the back open on my own due to my injuries so I asked the worker if he could help me. He decided to wait for this guy to go online in book his reservation instead of helping me open the back so I can check in make sure nothing was left behind.

Rating:

5.0

Everything was the way it should

Rating:

4.0

Confusion on my rental. Went the day before and stated it was for out of town and the rate that was given was for in town. On the day of pick up they made it right and gave me the quoted price.

Rating:

2.0

We were overcharged by 250 or so miles. We told the initial rep, the check in rep and the office person who called today on another matter. I have pictures and documentation so it should be corrected. The main young man working who was knowledgeable was doing his best. The other worker was a complete thug, rude to us and his coworker. Acted like he'd rather be anywhere else. Gang tats and thug gestures was totally off putting. I paid for a couch cover on line and he never gave it to me so I said I'd get it myself. After I walked out the door I was tracked down and asked to see the receipt ALTHOUGH I had already provided it and told them I needed it. Hope we never need a uhaul again. If we do we will be driving to the next town over.

Rating:

3.0

It says climate controlled however when I was moving my things in yesterday it sure seemed very cold not only in the hallway of the facility but in the storage unit itself. It isn't very easy to get to because of all the broken equipment blocking entry ways. Staff is super nice and I appreciate that.

Rating:

5.0

All staff helpful and professional

Rating:

5.0

Nothing

Rating:

3.0

Because they wouldn't let me rent a 6x12 said it was in town only that conerdied the web site that says it is used for cross country

Rating:

4.0

Make online reservation easier. At the time of pick up or drop off improve service service and have somebody out there that knows what they're doing.

Rating:

2.0

Because I needed a 6x9 trailer instead of a 5x10 and they told me the 6x9 where in town only and that is bull I rent a 6x9 in las cruces in 2021 to move all my stuff from las cruces to Amarillo and return it in Amarillo

Rating:

5.0

Maria and staff were very accommodating

Rating:

2.0

They were not helpful they were kind of rude. The online portal did not work for me to check in. And it did not allow me to manually check the car back in whenever I took it back and now they're trying to charge me for their system failure which I don't think I should have to pay

Rating:

5.0

This was a convenient drop off point and the attendant was pleasant and knowledgeable.

Rating:

1.0

The customer service there was not very well. I've been to that store before and I've had a representative come outside to take a look at the vehicle with me to make sure the vehicle was OK on another note I was charged a cleaning fee that I was not aware of

Rating:

3.0

I was scheduled to rent a 17-foot moving truck at 9:30 A.M. When my mother went to pick up the vehicle, the customer service representative told her our pick-up was at 3. I had screenshots confirming the time of pick-up was indeed 9:30 A.M. but there were no 17-foot vehicles available for us. We had to take a smaller vehicle resulting in all of our belongings not fitting and forcing us to make a four-hour trip to obtain the rest of our belongings.

Rating:

4.0

doing great.

Rating:

5.0

Nothing

Rating:

5.0

Maintenance on the vehicle was sketchy it seems when driving. Felt like could've or would've broke down. I don't think I could drive I vehicle in that condition if I went based on how it drove. For a long period of time without taking it to a shop.

Rating:

4.0

Everyone was very friendly and helpful. The storage location is kind of in a weird spot but is doable, but dont appreciate me having to swipe my card every time the door shuts when I'm moving in.

Rating:

1.0

Very unprofessional and don't take accountability for their mistakes.

Rating:

4.0

I really don't have any suggestions to make for improvement. I would like to say however that my wait time was kept as minimal ad possible. The representative was professional and explained all that was necessary for me to feel comfortable. On a final note I have rented pick ups, vans and trucks from this location over the course of 30+ years and have always been satisfied. Thank you for being my #1 and favorite place to rent vehicles that have always met my needs. A Loyal and Satified, Customer

Rating:

2.0

The app SUCKS! Took me 20 minutes to check out the van. App locked when I tried to change wrong mileage. Went in took me not change mileage because it would mess it up. Was billed for 309 miles went less then 25 miles. Made me do the inspection when I brought the van back. Was billed $347 on any estimated $53 change.

Rating:

1.0

Have someone at the computer that actually knows what they are doing. Make sure that the person that is dealing with customers, knows how to explain properly what we (the customer) is being charged for.

Rating:

4.0

Management was very helpful, friendly and professional. Enjoyed doing business with her.

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

They were so helpful & kind I do recommend this location, great experience.

Rating:

2.0

The standard presentation of the brand is outstanding everyone has done their job on the forefront as the face of uhaul at this location and it's a clear reflection of the manager, but I'm disappointed in how my personal situation was handled, although I would love to Give 5 stars I won't because I didn't receive 5 star service my safety and freedom was compromised on top of the huge inconvenience and set back I'm I'm. Still goingnto expirience long after I return this truck because I am nothing but a number and a dollar sign to this company. I do not recommend uhaul not to my friends family and/or word off mouth. I leave this with dignity and respect so I won't air out my experience in detail with thee intention to slander this brand.

Rating:

5.0

Did regust a appliance dolly when reserved the truck and on the day to pick up the truck there was no appliance dolly to be had

Rating:

4.0

The guys we picked it up from were a huge help and made sure we got what we needed. It was quick and easy. My only complaint, the self return is a little difficult to use online

Rating:

5.0

Very good work

Rating:

5.0

Just need to teach counter help how to finish rental transactions and print them out

Rating:

5.0

Great service.Friendly and helpfully staffing.secure site where there are no issues over theft or vandalism. Very clean facility. Kudos to Maria,Rudy, Stacy , Isabelle and the rest of staffing at North amarillo storage facility. Thanks to all.

Rating:

5.0

My drop off was wonderful and efficient

Rating:

4.0

I got in and it only had 1/8 tank of gas. The change oil message was on the digital readout where the milage is usually displayed. The attendants though, we're exceptional for both pickup and drop off. They were quick, efficient, helpful and kind.

Rating:

5.0

Isabel was very knowledgeable and helpful during check-in and completion of storage rental.

Rating:

5.0

Good U-Haul store, with convenient operating hours.

Rating:

5.0

things at this location are working well.

Rating:

4.0

Manager was amazingly helpful. Employee was less helpful & could not want to leave, it was at closing time.

Rating:

5.0

This truck was in poor shape. The drivers side mirror was loose. I kept having to rolll down the window to pull it back in view. I could not see behind me. I finally stopped and bought tools to tighten it. When I rolled down the window, it would not roll up in the track. I had to stop the truck each time and fix that.

Rating:

5.0

Great service and friendly people

Rating:

5.0

Staff was very pleasant to work with.

Rating:

5.0

Super helpful and wonderful service.

Rating:

5.0

The gentleman who helped us was fantastic! He was handling multiple customers and had the best attitude.

Rating:

5.0

Staff very helpful and knowledgeable,friendly and made me feel welcome.

Rating:

3.0

The truck I rented had a stinky smell in the cab area.

Rating:

2.0

There is zero sense of urgency. I get that your team is renting equipment all day every day, but it shouldn't take 20-30 minutes to pick up reserved equipment. And no, this isn't about the online check-in process. Everything and everyone moves so slow. My rental started at the time on the contract, but I didn't leave the lot for nearly 30 minutes from that time because of the final steps of paperwork and then waiting on the crew to connect the trailer. Then dropping off the equipment I was told to wait for a worker. Again, a 30 minute process that should have taken 2-3 minutes. I had to pay for the time YOU wasted. At that point that's not just an inconvenience.

Rating:

2.0

This place always busy….never enough workers. Wait time is ridiculous. Engine light on in truck. Main complaint is it is impossible to 100% plan a move because even though it is “reserved” you may or may not get the added equipment. I got nothing but 1 dolly which is not what I reserved. The girl that checked me in didn't care. When I ask her about the blankets I reserved her response was I don't have anything to do with it. No help at all. Blamed it all on the reservation center and how bad they were and they screw things up all the time. I left not feeling comfortable even using uhaul

Rating:

4.0

First trailer I hooked up to marker light was not working, and had some loose wheel bearings. Second trailer had bad tires. Third trailer was acceptable. Had no trouble going to PA. 👍

Rating:

5.0

You have a hold on my money. Give it back

Rating:

1.0

I reserved a 20 ft truck just two days before picking it up they told me they didn't have the truck and downsized me to a 17 foot truck…this truck the transmission does not shift properly, the blower motor for the ac wouldn't work. They did not have a truck that would go out of town. When we turned the truck in a day early with more gas in it than we got there was no credit. The truck had 10 miles of fuel message on dash when we picked it up when we turned it in it hadmore than a quarter tank.

Rating:

1.0

When it's screwed up it should benefit the customer especially a return customer on several occasions

Rating:

3.0

Love the customer service

Rating:

5.0

The guys went beyond and above in helping me hook up to the trailer and walked me through how to load and SUCURE the vehicle

Rating:

5.0

Keep up the friendly service.

Rating:

5.0

Great customer service! Customer service representative appeared to be new, and the General Manager was there working with us every step of the way. I am giving this review and "Excellent" rating not only based on my experience, but also how the GM treated her employee. She was very caring and friendly to both of us. Facility was clean, and I felt reassured with all of the security device present.

Rating:

5.0

Maria was such a great help, If I need to use Uhaul in the future the 6th Street location will remain the location I use.

Rating:

5.0

N/A

Rating:

5.0

N No

Rating:

1.0

I was told way back in feb that y stuff was going to be auctioned off. No warning or anything. I believe i was a few weeks behind. I triedt contaxt someonebut gotno answer. Thats all the things in this world. My ex and his friends stole everything i owned then you guys did this. Ive lost all faith in people and now have nothing again. Thanksgir caring

Rating:

5.0

Everything was good

Rating:

5.0

They storage I still believe with gone Grandview were really nice thank you

Rating:

4.0

The only bad thing is the next day I went to go put my stuff in storage they put a lock on my unit I had to go all the way back to the front office to have them come take the lock off I don’t know why they did that but that was unnecessary it was empty I was getting ready to put stuff in it

Rating:

5.0

Thanks for everything!

Rating:

5.0

Great job y’all!!

Rating:

5.0

I'm A Disabled Vet & The Employees Who Work At The SW 6th Ave Facility Went Above & Beyond To Help Me, Even With Every Little Detail. I Couldn't Have Asked For A Better Crew. Thank You Very Much For All Of Your Help. Stay Safe. HOO-AH!!!

Rating:

5.0

Great customer service, convenient, and excellent customer service!

Rating:

1.0

You have charged me $748.43 and $150.50 on 18 October 2021. On October 25, 2021, you have tried to charge me $27.40 and $9.10. I am requesting this money to be return to my account. You have never given statement of charges for these amounts. I will never use your company again. I do not have storage area or rental truck so why are you keep taking charging my account

Rating:

5.0

Love U-haul They are friendly and very flexible.

Rating:

5.0

Manager is very helpful and cares about her customers and what is done for children and family in the community I would never go anywhere

Rating:

5.0

Joel and Amanda are the best things on God's green earth I am so thankful that they were there to help me and assist me with my needs. Keep up the good work guys.

Rating:

5.0

They went out of there way to help me when I needed it the most I really appreciated it.

Rating:

5.0

Clean and secure, great customer service.

Rating:

5.0

So easy and the lady in the office was very friendly and helpful!

Rating:

5.0

Great customer service.

Rating:

4.0

Everyone went above what I was expecting to help me get into a unit. Even when I couldn’t get my code to work they made sure to help figure out what was wrong.

Rating:

5.0

Easy to rent

Rating:

3.0

No Comment

Rating:

5.0

Storage room was stated as big enough for a two bedroom apartment. My one bedroom stuff didn't work in there. They are extremely small. That's my only issue.

Rating:

5.0

was very helpful and did a great job getting me in and out thanks

Rating:

4.0

I had some bad experience and some good. I didn’t like the fact thar 9 times out of 10 I had to abs that one of the broken down trucks be moved so that I could access my storage and the price is outrageous!! The staff at the uhaul on 6th is absolutely amazing!!! They had to put up with me and I am a handful to say the least. Every time I entered the building I could see the expression of oh my what does she want today, but the tone of their voice and the attitude was completely the opposite. They went above and beyond to satisfy my demands. They all deserve a reward for all I put them through. To the Uhaul Crew on 6th in Amarillo, Thank You All for putting up with me. I appreciate each of y’all!! Keep up the good work!! Kandrea James

Rating:

5.0

Amanda was awesome and walked me through the process to activate access to my indoor storage unit. She is a very polite person. We are planning to move to Amarillo from Temple,TX. and her facility will be our "go-to" business. Absolutely no complaints. Thank you Amanda from Sam and Lisa Longacre.

Rating:

1.0

The girl that checked me in did not know what she was doing. It took over an hour for her to get me my storage unit. she kept pushing me off, to go to where i had to return my uhaul truck in canyon she wanted to cancel my reservation so i could go there. Someone else has to help her so i could get going. A few weeks later i went in to rent a truck so i could move my things and she was there again and stated that they were sold out of trucks meanwhile there was about 5-6 trucks there. I went online to try and see who else had a uhaul available, THE SAME location had multiple trucks available. I felt lied to and went to home depot and rented a truck. I will never deal with this location again. Dissatisfied and disappointed.

Rating:

4.0

Thank y'all 👍 so much good job team.....

Rating:

5.0

Every month when I pay for the storage unit, your staff is efficient and very good to me. I have confidence in the safety of my things that are in storage. I have recommended the U-haul on 6th street.

Rating:

1.0

Got lied to about the storage from the beginning. Was told one thing and never got it.

Rating:

1.0

Terrible place I will NEVER use U Haul storage again!!!!!

Rating:

3.0

The staff members that I saw consistently were very friendly and helpful, although there did seem to be a lot of turnover and new hires being trained often. The price of my storage unit seemed to be increasing incrementally, culminating in a $15 late fee for my unit in the last month (despite my account being set up with auto-pay and never having that problem previously). The unit itself was not entirely secure. There was a 6-8 inch gap between the wall of my unit and the one next to it, such that my neighboring unit’s owner could reach an arm in take my items if I hadn’t accounted for that. Elevator goes down sometimes and delays my ability to access the unit or remove items.

Rating:

5.0

The facility and staff were top notch!