Customer Reviews for U-Haul Moving & Storage of North Amarillo

2769 reviews

2100 SW 6th Ave   Amarillo, TX 79106
(SW 6th Ave @ S Austin Street)

(806) 373-4488

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(806) 373-4488

2100 SW 6th Ave
Amarillo, TX 79106
(SW 6th Ave @ S Austin Street)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Delaney H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Danielle w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUY M. 
Rating:
4.0

Customer did not leave a comment.

Brenda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

No improvement needed! The gentleman who helped me to rent the truck was courteous, knowledgeable, and the process was very quick. The truck ran like a dream and held the exact amount we needed. When I turned it in, the young lady was also courteous and asked if I had any concerns about the truck and if it was what I needed. They were professional from start to finish! I would definitely recommend this location over any others!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Whitney S. 
Rating:
5.0

Customer did not leave a comment.

TIANA D. 
Rating:
4.0

Everything was good other than I received a box truck. I reserved a pick up.

JASON R. 
Rating:
5.0

Easy to rent

Ben G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

I was very happy with my visit yesterday very friendly staff and got what I needed and I also got a job

DANIELLE W. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Nell H. 
Rating:
5.0

Although the truck was older and road very ruff it was ok for the local move we needed for.

Scott S. 
Rating:
4.0

This particular store is always so busy, so if a few more agents can attend the customer service check in and one more tech installing the equipment would help make the rentals move more swiftly

Danny C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

I waited 20 minutes for a representative to help me get the moving truck. She was very rude and kept making unappreciated comments. Then me and my child get in the truck that wasn't cleaned. It smelled strongly of marijuana (drugs). I was so short on time after waiting so long for assistance, that I couldn't complain. Then I found roaches crawling the back of the truck. I returned the truck right around the time they were closing and the return truck drive was full. So I asked one of the men cleaning the truck where I should park, he very rudely screamed at me that I should use the back entrance. This was all around a horrible experience.

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

STACY S. 
Rating:
5.0

Amazing customer service

GUADALUPE T. 
Rating:
1.0

Had to wait several hours to pickup a trailer despite online check-in

John S. 
Rating:
4.0

Your good!! Just a little bit crowed for room

GRADY C. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
4.0

Have enough employees available so they don't have to eat their lunch in front of customers

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
2.0

I asked if they could make sure that I was not charged for the dolly since it was not provided at the previous location because it was self service/pick-up and I was told by management to call customer service. Why, when it would take a few extra minutes out of her time and day to help a paid in full customer. If I ever need a U-Haul or a friend does we will not be using this location. But on the brighter side the gentleman that helped me before asking his manager for assistance to further help me with my concerns, was very kind and eager to help and learn something new on the job. One bad moment can ruin the entire experience

Muriel H. 
Rating:
5.0

I want to recognize and thank Gia and Timothy for having great customer service skills. You both are to be commended! Mark Rowh

MARK EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

KENDALL F. 
Rating:
4.0

The only problem I had was the time it took for them to hook up the trailer from when I paid for it. Almost 30 minutes. It seemed they were short handed.

JIMMIE M. 
Rating:
3.0

Service was great when I finally got it, I had waited in the lobby for a really long time by myself, there was absolutely no one in the building. I finally had to go looking for someone to help me. If I wanted to I could have grabbed whatever I wanted and just walked out and they probably would have never noticed.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

BRITNAY S. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
3.0

Customer did not leave a comment.

NELLOTTIE D. 
Rating:
5.0

Customer did not leave a comment.

melody c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLEY R. 
Rating:
3.0

I normally rent equipment from this location. I never have a problem and always receive great customer service. However, this time was different. When I was picking up the trailer, the employee asked me to turn on my running lights. I said, “Which ones are the running lights?” He responded, “I wouldn't expect you to know. You're a woman.” He wasn't even joking, which still would have been incredibly inappropriate as a joke. He repeated this sentiment again during this interaction. There are female employees at this location, so I was surprised that an employee with this type of attitude is working there and felt free to share his mysogonistic feelings. Nothing to be done at this point, but I certainly hope Uhaul does not share this attitude. I am a single woman who is very capable of handling my affairs without the assistance of a man. I use Uhaul exclusively for all of my equipment rental. I have always felt comfortable and confident with the company. I don't think I will use this location for rentals/supplies again because of this employee. While it is an inconvenience finding another supplier, I cannot in good conscience continue to give my business to a company who employees workers with such offensive views. Again, I appreciate there are female employees. Hopefully the attitude of the male employees will become more progressive as well.

GINA V. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA C. 
Rating:
3.0

No Comment

Sue C.  |  Overall Experience 
Rating:
5.0

Very friendly and courteous staff at pickup and delivery

BETSY P. 
Rating:
5.0

Storage room was stated as big enough for a two bedroom apartment. My one bedroom stuff didn't work in there. They are extremely small. That's my only issue.

Danny A.  |  Overall Experience 
Rating:
3.0

Customer service was lackluster. No one smiled or seemed genuinely happy. I just dropped over $600 to rent a truck and don't remember receiving a thank you. Also was told the truck I rented had half a tank of gas. The truck I was in had a little over 1/4 th of a tank. I stopped before dropping it off and added $20 so I'd leave it with the same amount as when I picked it up. We switched up trucks in the middle of pick up and I think there was an error and the drop off location might have thought it had half a tank when I dropped it off. I don't know.

Amy R. 
Rating:
5.0

was very helpful and did a great job getting me in and out thanks

Darren C.  |  First Impressions 
Rating:
5.0

Was very helpful and made moving easy thanks

Darren C. 
Rating:
1.0

Customer did not leave a comment.

john N. 
Rating:
4.0

I had some bad experience and some good. I didn’t like the fact thar 9 times out of 10 I had to abs that one of the broken down trucks be moved so that I could access my storage and the price is outrageous!! The staff at the uhaul on 6th is absolutely amazing!!! They had to put up with me and I am a handful to say the least. Every time I entered the building I could see the expression of oh my what does she want today, but the tone of their voice and the attitude was completely the opposite. They went above and beyond to satisfy my demands. They all deserve a reward for all I put them through. To the Uhaul Crew on 6th in Amarillo, Thank You All for putting up with me. I appreciate each of y’all!! Keep up the good work!! Kandrea James

Kandrea J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Amanda Goodwill and Tessa went above and beyond to give us personalized customer service.

Kathleen B. 
Rating:
5.0

Amanda was awesome and walked me through the process to activate access to my indoor storage unit. She is a very polite person. We are planning to move to Amarillo from Temple,TX. and her facility will be our "go-to" business. Absolutely no complaints. Thank you Amanda from Sam and Lisa Longacre.

Samuel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenna S. 
Rating:
2.0

I reserved a TRUCK two weeks in advance! The day I went to pick it up they said I had to take a cargo van! They didn't honor the 50 GUARANTEED reservation! The guy wasn't very friendly plus there were THREE TRUCKS sitting outside! Will never use U-haul again and will tell everyone I know how crappy it is!

MONICA B. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Great service, easy to rent a vehicle, nice staff.

LUANN D. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Easy pick-up and returns. I highly recommended this location.

JULIA F. 
Rating:
5.0

They took care of me

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

The girl that checked me in did not know what she was doing. It took over an hour for her to get me my storage unit. she kept pushing me off, to go to where i had to return my uhaul truck in canyon she wanted to cancel my reservation so i could go there. Someone else has to help her so i could get going. A few weeks later i went in to rent a truck so i could move my things and she was there again and stated that they were sold out of trucks meanwhile there was about 5-6 trucks there. I went online to try and see who else had a uhaul available, THE SAME location had multiple trucks available. I felt lied to and went to home depot and rented a truck. I will never deal with this location again. Dissatisfied and disappointed.

MAIKOL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
1.0

Yes you change me two times it is ok

HAILE G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

All went well with renting from u haul

DARRELL H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY B. 
Rating:
4.0

Thank y'all 👍 so much good job team.....

Jason O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

The truck I drove was louder than anything I've ever driven. When I returned it, they simply stated oh sorry. We shouldn't have rented this to you, the catalytic converter was missing. And went on about their day. The headlights on that truck were also ridiculous. I couldn't see anything with those. There's not way that truck was street legal. And even if it is there's no way it's safe for people to be operating. Y'all are putting peoples life at risk.

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

Whitney T. 
Rating:
5.0

Customer did not leave a comment.

danny R. 
Rating:
4.0

Be sure to double check the rates. We got a quote a week or so before renting the truck, and it ended up being 200$ total more than what we found. Take screenshots of the quote as well, that way you can possibly barter to keep the price at that level and nothing more. Otherwise, no issues

TODD B. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Every month when I pay for the storage unit, your staff is efficient and very good to me. I have confidence in the safety of my things that are in storage. I have recommended the U-haul on 6th street.

Toni K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DOYL A. 
Rating:
4.0

Vacuum up the flower seeds

URIAH U. 
Rating:
3.0

Customer did not leave a comment.

Brittanie R. 
Rating:
5.0

Mr. Joe and Ms. Amanda greatly assisted me in the truck and car carrier return process. Thanks to both of them for their customer care and empathy that is so important for customer satisfaction. Kudos to both of them. Keep up the wonderful work.

Amit G. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
4.0

Perhaps add additional staff. I saw only 2 employees.

DOUGLAS C. 
Rating:
5.0

Trailer was stolen so I didn't get to the return the uhaul trailer

FRANCES N. 
Rating:
1.0

Got lied to about the storage from the beginning. Was told one thing and never got it.

cynthia t.  |  Overall Experience 
Rating:
3.0

I had some things that went wrong from the start and just stayed bad. promised and reserved one thing got something different and them emptied one unit and was to be charged less for the one unit because of their mess up but still got charged full price was to get a credit and have not seen that back yet. Then the unit I still had was to be one price and again they where going to charge me full price for that unit so I just moved it all out, They did not stand on their word. This was again their mess up from the start,

LARRY B. 
Rating:
5.0

Was overall a good experience

JANET H. 
Rating:
5.0

The manager on duty was awesome, very thorough, quick and personable. She was very busy but did an awesome job!

Kori R. 
Rating:
5.0

Staff went out of there way to help and accommodate me in mt needs.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND EARL H. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

staff are NICE and Helpful

MANCLOVIA R. 
Rating:
2.0

Customer did not leave a comment.

COLE H. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

I just want to say thank you! The truck was nice, clean, comfortable and SAFE! I had no issues. When I live again I'll be renting a uhaul.

Martavia H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Friendly staff and easy check in and out. Thank you

Donald B. 
Rating:
1.0

The employee that checked in our return was not easy to understand and made some off hand remarks about it being the wrong equipment... still don't understand but it was an extremely uncomfortable situation

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
1.0

I rented the truck and the lights did not work so I lost a valuable day that I was not able to travel . The next day they fixed it and more drama happened . They towed the vehicle while it was under contract and justified to charged me for the time that they had my vehicle . This is clearly not over . Not very happy

FEDOR JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
1.0

Wrong reservation date, wrong size truck.

YVONNE D. 
Rating:
5.0

Make sure everything is working properly

Teresita V. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR Y.  |  Online Move In 
Rating:
5.0

From renting a uhaul to renting a storage the whole experience was fast easy & efficient. Thank you for all your help.

MARIAH C. 
Rating:
1.0

Terrible place I will NEVER use U Haul storage again!!!!!

Beverly B.  |  Overall Experience 
Rating:
3.0

The staff members that I saw consistently were very friendly and helpful, although there did seem to be a lot of turnover and new hires being trained often. The price of my storage unit seemed to be increasing incrementally, culminating in a $15 late fee for my unit in the last month (despite my account being set up with auto-pay and never having that problem previously). The unit itself was not entirely secure. There was a 6-8 inch gap between the wall of my unit and the one next to it, such that my neighboring unit’s owner could reach an arm in take my items if I hadn’t accounted for that. Elevator goes down sometimes and delays my ability to access the unit or remove items.

Trent R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
4.0

Customer did not leave a comment.

Debbie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian R. 
Rating:
5.0

Customer did not leave a comment.

Mohamed M. 
Rating:
5.0

Customer did not leave a comment.

GERALD W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GERALD W. 
Rating:
3.0

Customer did not leave a comment.

Joshua R. 
Rating:
2.0

The dolly needed grease and oil. One blot was missing And the customer service was aggressive. He Garland location was terrible. I will never use these locations again

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Teresa H.  |  Overall Experience 
Rating:
5.0

Not much. The truck was out in front waiting for me with a half tank of gas.

Bruce H. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

The facility and staff were top notch!

Greggory L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmothy S.  |  First Impressions 
Rating:
5.0

There was even a restroom in the storage building!

Erin W.  |  Overall Experience 
Rating:
5.0

I had a really good experience, the sales rep was awesomely

YVONNE L.  |  First Impressions 
Rating:
2.0

When trying to return vehicle after business hours while trying to check out it couldn't verify my location. My location was clearly on as it was working on other applications. I walked the property for 20 minutes trying to refresh and restart my phone to avoid a $20 fee and i still get stuck paying the $20 fee.

Erika H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gayla B.  |  Overall Experience 
Rating:
1.0

We told the people that were working there multiple times I have moved everything out. Then here comes a bill in the mail. Ridiculous

Paul S.  |  Overall Experience 
Rating:
5.0

The staff at U-haul North Amarillo were very helpful, friendly and professional!

Gayla B.  |  First Impressions 
Rating:
5.0

Estube muy satisfecha con el cervicio q me dieron,la instalacioene en muy buen service.

Carmen G.  |  Overall Experience 
Rating:
5.0

The storage was nice they gave me just the right size I needed

Katasha C.  |  First Impressions 
Rating:
5.0

The customer service is greate they are really friendly and helpful when you rent a storage unit we had a great experience at Uhaul Moving and Storage North Amarillo

susan g.  |  First Impressions 
Rating:
4.0

Customer service was great. The guys at 6th street location are awesome.

Connie A.  |  Overall Experience 
Rating:
4.0

The cleanest safest storage facility I’ve used! Being able to reach by chat email or phone is non existent!!!

Melony C.  |  Overall Experience 
Rating:
3.0

Would be nice if you had handicap units on first floor. Im on a very fixed income, so can't afford first floor so I am upstairs, staurs are going to be a killer. Will I be covered if I fall on stairs?

justie m.  |  First Impressions 
Rating:
5.0

No problems all staff were knowledgeable and very helpful

Paul M.  |  First Impressions 
Rating:
5.0

The thing I don't understand is when I got the U-Haul truck and move my things I have put $100 deposit down. They told me they would not need all the money and they took all of my money of my mycard

leah t.  |  Overall Experience 
Rating:
2.0

I rented a 10 X 10 X 10 storage and it was in two separate units. Even though they were next to each other I had trouble getting the small amount of furniture into them both. Also now two locks.

Steven V.  |  First Impressions 
Rating:
4.0

Great customer service!!!

Richard H.  |  Overall Experience 
Rating:
5.0

I got a month free because I used the Uhaul facility in Murrieta Ca, it was just what I needed moving to a new place. Chynthia Richardson Christ JESUS IS LORD

chynthia r.  |  Overall Experience 
Rating:
5.0

Very friendly, knowledgeable about the area, went above and beyond the call of duty. Matthew is a keeper for your company.

chynthia r.  |  First Impressions 
Rating:
5.0

Great!

Paula G.  |  Overall Experience 
Rating:
5.0

I was VERY pleased with all the staff at that Uhaul place.

Charlotte O.  |  Overall Experience 
Rating:
5.0

It was a great experience and kind people and I will definitely come back if I need a storage unit again

Emily W.  |  Overall Experience 
Rating:
4.0

Yep

Joe K.  |  Overall Experience 
Rating:
3.0

Amarillo - 6th Street location. Need CSR at the counter at all times. 2-3 customers waiting for person to show up - they're performing outside work instead.

freda b.  |  Overall Experience 
Rating:
5.0

None

SHENEE T.  |  Overall Experience 
Rating:
3.0

Never could reach a person at the location, always got a person at a call center. Emailed the manager, never got a response. Raised my rent after being a customer for 2 years due to renovations made.

avalee d.  |  Overall Experience 
Rating:
5.0

These guys are great!

Wendy Q.  |  Overall Experience 
Rating:
5.0

Will use them again in the near future if ever needed

Yanette B.  |  Overall Experience 
No reviews have been submitted for this location.

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