Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve rented from U-Haul before . Never had a problem with trailers I’ve rented. Recommend highly .
DARRELL H
Rating:
5.0
Customer did not leave a comment.
CHARLES W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Greg K
Rating:
5.0
Customer did not leave a comment.
NATHANIEL S
Rating:
4.0
Customer did not leave a comment.
Scott T
Rating:
2.0
We had a very nice lady help us out in the beginning but then we didn’t have a nice lady to check us out, she seemed aggravated about the situation and seemed to have been rude my mother while she returned it. She should act professional and should not take out their own mistakes on customers!!
ALMA P
Rating:
3.0
Customer did not leave a comment.
JACOB T
Rating:
5.0
Customer did not leave a comment.
LETHA W
Rating:
5.0
Customer did not leave a comment.
PAUL H
Rating:
5.0
Customer did not leave a comment.
JOSEPH N
Rating:
5.0
The gu g eas excellent to our needs and quick
Johnny M
Rating:
5.0
Employee was very knowledgeable and helped me get set up properly to tow for the first time. He helped me pick out the right hitch ball, adapter, etc. very quickly and set up the equipment for me and made sure it all functioned properly. I did not feel uneasy at all about my setup.
Haram N
Rating:
5.0
Customer did not leave a comment.
CALVIN Y
Rating:
5.0
Customer did not leave a comment.
Jonathan R
Rating:
5.0
Customer did not leave a comment.
Mary A
Rating:
4.0
Customer did not leave a comment.
PHILLIS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brigan F
|
Overall Experience
Rating:
4.0
The rental fee for a 'toy trailer" is too expensive, especially for a 95 mile haul.
JOHNNIE C
Rating:
5.0
All went perfect. Very thankful that you were open til 7pm or I would’ve been ultra stranded. Mark was absolutely awesome!
ANTHONY C
Rating:
4.0
Customer did not leave a comment.
JANET H
Rating:
5.0
Customer did not leave a comment.
KAREN A
Rating:
5.0
Very helpful and friendly
PAUL A
Rating:
5.0
Helpful and efficient employees!
MARC M
Rating:
4.0
Connor and the woman working went above and beyond providing excellent customer service. They both were very will to accommodate our needs and made the renting process stress free.
ANN B
Rating:
5.0
They got me in and out very quickly. Entire process was quick and easy.
JOHN M
Rating:
5.0
Customer did not leave a comment.
Mandie K
Rating:
5.0
Customer did not leave a comment.
SEAN B
Rating:
5.0
Customer did not leave a comment.
YOLANDA W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOHN B
|
Overall Experience
Rating:
5.0
I recently had an outstanding experience with U-Haul that I felt compelled to share. From start to finish, their customer service was exceptional. The staff demonstrated remarkable professionalism and promptness, making the rental process smooth and stress-free.
The vehicle provided was in perfect condition—clean, well-maintained, and reliable, which gave us peace of mind during our trip. Unfortunately, we encountered unexpected car trouble along the way, requiring us to extend our rental contract. The U-Haul team was incredibly understanding and accommodating, handling our situation with empathy and efficiency.
Their helpfulness during a stressful time truly stood out, and I greatly appreciated their flexibility. U-Haul’s dedication to customer satisfaction made a challenging situation much easier to manage. I highly recommend their services to anyone in need of reliable vehicles and top-notch support.
Thank you, U-Haul, for going above and beyond!
LEE M
Rating:
4.0
Mark and the GM made me feel like royalty!!!
CHRISTOPHER C
Rating:
5.0
Customer did not leave a comment.
ADRIAN P
Rating:
5.0
Customer did not leave a comment.
MICHELLE F
Rating:
5.0
Customer did not leave a comment.
PUSHPENDRA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corey B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEREMIAH H
Rating:
5.0
I have used this location for ages and the person cleaning the trucks was willing to help before the store opened when I dropped off my rental.
John D
Rating:
2.0
Needs more employees staffed..waited 45 mins to be helped. Customers line was long and only 2 employees seen and 1 of them disappeared with a long line
CHRISTOPHER M
Rating:
5.0
Everything was great, fast friendly service
MATTHEW M
Rating:
4.0
The only problem I have is you have to have a credit card more people don’t have them then do I understand why I guess it’s like that but just makes it harder to get whatever you need done hoping someone will let you use their card
LETHA W
Rating:
4.0
Customer did not leave a comment.
DENISE A
Rating:
5.0
Every time I need a u haul I use this location
TAMMIE C
Rating:
5.0
Customer did not leave a comment.
ALEJANDRO S
Rating:
5.0
Overall, the experience and service was very excellent was very professional was very awesome. The people there are really friendly and great. And honestly, there’s nothing to improve. They did really great maybe just a little snack bar or something but overall it’s great especially for my first time doing business. I’m looking forward to continue doing business.
MANUEL A
Rating:
5.0
Customer did not leave a comment.
CHAD P
Rating:
5.0
Customer did not leave a comment.
THOMAS T
Rating:
5.0
Customer did not leave a comment.
ERIC W
Rating:
5.0
Great experience everyone was friendly and informative
ADELA M
Rating:
3.0
I did not visit this location. The auto transport was towed there due to 2 blowouts back to back. U-Haul did not have a backup trailer so we had to continue without it.
Catlin S
Rating:
3.0
Customer did not leave a comment.
BILLY G
Rating:
5.0
Better customer service . With better knowledge
LIZA R
Rating:
5.0
EXTREMELY Helpful ! You Service People are Very Friendly and Show True Kindness to Me and My Family ! A Big Shout Out for This Location!
MICHAEL S
Rating:
5.0
Miss Maria and her staff are definitely the BEST! We will definitely use them again!
DEMESIO B
Rating:
4.0
None
Jeffrey O
Rating:
5.0
Customer did not leave a comment.
William B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KYLE T
Rating:
3.0
Only one poor employee to handle the rentals and store. I used the app to try and avoid the long line, but still had to wait to get the keys. No express lane to bypass the folks doing paperwork. Took about 45 minutes even with the app.
Ron W
Rating:
5.0
Customer did not leave a comment.
TAYLOR K
Rating:
4.0
Customer did not leave a comment.
Christopher H
|
Overall Experience
Rating:
5.0
Rental return was seamless. Even though I arrived at closing time, the staff was helpful, professional, and welcoming.
MANUEL C
Rating:
5.0
Maybe have more staff. I turned my UHaul truck in 30 minutes prior to the deadline and received a call a few hours later asking if I still had it. I was told they were busy and that's likely the reason why they didn't check it back in when I dropped off the keys. Otherwise, great team of people!
EUGENE W
Rating:
4.0
Customer did not leave a comment.
KEANU Z
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER G
Rating:
5.0
Customer did not leave a comment.
CLAIR A
Rating:
1.0
Some of the customers service guys today Monday July 21st around 4:00 pm where really rude, he demanded us to park the truck behind the other trucks we told him to wait because we had to use the bathroom he just keep on repeating himself he was really careless and rude.
LETISIA C
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
NZABINESHA M
Rating:
5.0
Customer did not leave a comment.
RICHARD C
Rating:
5.0
Staff was nice ,helpful and friendly. Did their very well and professionally. Would recommend the company to friends and family.
CLISTINE T
Rating:
5.0
Customer did not leave a comment.
Suzann W
Rating:
5.0
The original drop off location was closed and wouldn’t pick up the phone so I had to call the actual company and the lady was very helpful and rerouted me to the U-Haul in north Amarillo and it went very smooth
Antonio R
Rating:
5.0
Customer did not leave a comment.
Isaiah S
Rating:
5.0
I appreciate that my rent stayed the same the whole time I rented.
JACQUE P
|
Overall Experience
Rating:
4.0
Honor reservations.
Make it simpler to contact Uhaul
CHADWICK S
Rating:
5.0
Customer did not leave a comment.
JACOB K
Rating:
5.0
Customer did not leave a comment.
MARK C
Rating:
4.0
After I found the trailer I wanted everything went smooth. The people were very nice and friendly as well. Would definitely recommend.
JOHN S
Rating:
5.0
Customer did not leave a comment.
KENNITH E
Rating:
5.0
Customer did not leave a comment.
ASHLYN H
Rating:
5.0
Thus was a much larger location. Looks like they may do a lot of business.
Kurt W
Rating:
1.0
The trailer caught a flat which a vehicle was on the car hauler they didn't have a tire so they had me to take the car off and left me stranded
Antonio J
Rating:
2.0
Picked up a small trailer and it automatically started pulling hard and making my truck shake. Went back to let them know and they assured me I was fine. Then ended up broke down on the side of the road and had to unload and load all my furniture by myself, in the dark!
JESSICA W
Rating:
5.0
Customer did not leave a comment.
KEITH M
Rating:
4.0
Customer did not leave a comment.
ADRIAN S
Rating:
5.0
Customer did not leave a comment.
Belinda P
|
Overall Experience
Rating:
5.0
I enjoyed my experience with haul. Very friendly, tactful ,and professional
Doris T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Phil D
Rating:
5.0
Customer did not leave a comment.
AMANNETT J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gabriel C
Rating:
5.0
Individual running the store was on his own at the time we arrived. His associate was running late. He was able to handle several customers on his own with patience and tact and all the customers did not get upset they had to wait.
John C
Rating:
5.0
Customer did not leave a comment.
KONJA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas T
Rating:
5.0
Customer did not leave a comment.
TOMASITO A
Rating:
5.0
Customer did not leave a comment.
MATHEUS P
Rating:
5.0
Everyone on the UHAUL team went above and beyond expectations to ensure that I had everything I needed to properly store and safeguard my belongings. From unit proper size right down to the best lock to use. Very happy and satisfied with the whole experience. I definitely will seek them out again if the need ever arises.
Murray M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIREN T
Rating:
5.0
In and out fast. Very professional
QUAN T
Rating:
5.0
Customer did not leave a comment.
MARY S
Rating:
5.0
The return location and staff were excellent!
TIMOTHY C
Rating:
5.0
Fast and efficient return process.
Leland G
Rating:
5.0
Super friendly people and quick turnaround time
Cade C
Rating:
5.0
Customer did not leave a comment.
DAVID F
Rating:
5.0
Great customer service thank you.
CHARLES C
Rating:
5.0
Customer did not leave a comment.
JOSE P
Rating:
3.0
Customer did not leave a comment.
CHARLES C
Rating:
3.0
Have truck out of lot and ready to go.
JOYCE R
Rating:
3.0
Mark the morning worker was so rude when my wife and I came to get the truck. Not only was he being rude and a smart ass he didn’t go expect the truck nor walk me to show me which one was the truck. This will more than likely be my last time renting from uhaul. The after noon worker that was there at 4pm was tremendously nice and helpful so I thank him
JEALOUSY H
Rating:
5.0
Customer did not leave a comment.
Doris T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RANDY C
Rating:
5.0
Customer did not leave a comment.
PABLITO D
Rating:
5.0
Better signage to direct returns from road
Joseph D
Rating:
5.0
We had to change plan due to truck availability, but in the end Mark was very professional and efficient. Thanks!
Kurt B
Rating:
5.0
Customer did not leave a comment.
Jimmy P
Rating:
5.0
Not one thing. Female manager was badass!!! The check out guy (Mike?) was incredibly thorough.
PARKER M
Rating:
5.0
I have rented storage units numerous times with uhaul and always have a great experience. This facility was as excellent as all of my past experiences.
Sherry R
|
Overall Experience
Rating:
4.0
Staff was helpful
Sam W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cory I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Belinda P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Belinda P
|
Overall Experience
Rating:
5.0
Great poeple do good job
GAVIN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADAM M
|
First Impressions
Rating:
5.0
Everyone answered my questions and was very helpful! I have been using this site location on 6th for a long time!
Marcelina S
|
First Impressions
Rating:
2.0
Zero lighting
MARLON R
|
Overall Experience
Rating:
5.0
Maria is absolutely amazing! Thank you for your patience and help Maria, you made a very difficult move manageable for me! God bless you for your kindness
Debby H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ALICIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corey B
|
First Impressions
Rating:
4.0
Conner and Olivia were so helpful in resolving my storage issues when I arrived. I am so grateful for their help
Charles C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWIN Y
|
Overall Experience
Rating:
5.0
Best Uhaul in town. Maria was quick and prompt on all replies and really helped me out. 10/10
Casey H
|
Overall Experience
Rating:
5.0
Very decent people and environment.
Alvin W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia P
|
Overall Experience
Rating:
5.0
Me tratarob muy bien y me ayudaron en todo
TANIA R
|
First Impressions
Rating:
2.0
Roaches bad
MACK L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
samuel g
|
Overall Experience
Rating:
5.0
I would have thought this was a brand new store, it sure looked like it was when I walked in, but it's not. I don't know exactly how long it's been there, but the supervisor, Maria told me she has been the boss lady for the past 8 years. When I say I got great customer service, I declare that aspect was just a portion of how impressed I was with my entire experience. We all hate to move. Whether its across town or cross country, it pretty much fills up a whole bucket full of stress, hurdles and aggravation. We involuntarily find out what kind of person we really are. Some of us unexpectedly find out we should have been going to a therapist a long time ago. We also realize how much satisfaction many customer service personnel get out of being jerkface no-sayers, ie; car rental places and a few uhuals in my past, to be quite honest. So it's special when a sales rep recognizes that I'm stressed the f out and can't find where I put my drivers license, no I don't know my zip code and no im not typically this filthy and stinky, yes I got lost, I'm SORRY I'm not an idiot just pls be nice to me.
Maria was compassionate, PATIENT with me, and professional, she was talking some great stuff about her employees. Her store was in perfect shape. She has super security system set up all throughout the premises. I appreciate that very much. Ultimately, it's boils down to she's great at what she does and loves what she is doing because she is a great person who cares about others. She is the type of person who can go work anywhere and shine. I hope Uhual recognizes what a gem yall have. Yall better be paying her really well and sending her on vacations. She deserves it. Girl Power!!
Jami A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nakia O
|
First Impressions
Rating:
3.0
When I first stored my belongings here, the facility was nice, clean, and very secure with easy yet guarded access for account holders. However, when I went yesterday to clear out my unit and remove my stuff, things had changed. First, the sliding doors would not open with my access card nor would they open from the inside automatically. I had a truck and movers but could but get my things out because of the non working door. Waited 30 minutes in the office to even tell anyone about the doors, and then 30 more minutes before anyone came to fix it. Once they jimmied the doors open, I was able to start moving out.
For the first time in two years, there were baby roaches ALL over the lower level hallways. Though I found none in my stuff at first, the couch that was by the door inside my unit had them under the cushions. I check my stuff every month and for two years, no bugs have been in any of it. I had to throw the couch out because this storage unit allowed an outbreak of roaches to take over it's hallways unchecked. I expect crap like this of cheaper storage facilities, but not when I'm paying nearly $150 a month for this supposedly super nice facility. Disappointing to say the LEAST.
Amanda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUTH P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherri G
|
Overall Experience
Rating:
5.0
Maria Vick made my experience a great one with uhaul. She went over and beyond the call of duty. If I ever am in amarilli again, I will go to this location.
Erich K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
clara w
|
Overall Experience
Rating:
5.0
This team has something special. I hope it lasts
samuel g
|
First Impressions
Rating:
5.0
The staff was friendly and thorough. The complimentary water was a plus too. It was very hot the day I moved out of my storage and they offered water to cool down. Great service and experience. Thank you
norma w
|
Overall Experience
Rating:
5.0
Maria and Sean were great to work with. They made the process of renting a trailer and a storage unit super simple. Sean made sure the trailer and lights were in working order and Maria made sure the storage unit was big enough but not bigger than what we needed. I would highly recommend this place to anyone looking for storage and moving solutions.
Murray M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Belinda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Vanity D
|
Overall Experience
Rating:
5.0
They are always so very friendly and helpful. I walked in and was greeted upon entry and the che k out was so quick and efficient.
DANA S
|
Overall Experience
Rating:
5.0
Abraham, was very helpful as far as giving us tips for the move and he was accommodating. We will rent from this place again.
Anna C
|
Overall Experience
Rating:
5.0
The manager Maria was amazing! I'll work with uhaul just because of her
Patricia P
|
Online Move In
Rating:
4.0
My unit leaked and destroyed my wedding memorabilia and wooden jewelry boxes. I still need to file a claim tomorrow. I left on 20 march, and I was still charged on the 21st for another month. Waiting for management to call and give me my refund
Shawn D
|
Overall Experience
Rating:
5.0
It very safe good storage everything thank u
GAVIN D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSHANNA B
|
Overall Experience
Rating:
5.0
I am just waiting on my refund and I pray it gets returned have a positive day
LESLIE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David F
|
First Impressions
Rating:
5.0
The staff at the Amarillo 6th street office are extremely helpful and professional.
Shawn D
|
First Impressions
Rating:
5.0
Good customer service!
Doris C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laci H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS P
|
First Impressions
Rating:
5.0
Staff was soooo helpful and kind
Keith C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yacub H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chad M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAMELLIA B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Markevious J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shamecha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa H
|
Overall Experience
Rating:
5.0
Amazing people and security is A+
Kristi B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HERNANDEZ M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jazmyne g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie S
|
Overall Experience
Rating:
5.0
Maria was amazing and gave excellent service!
Benjamin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nyingma d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMIKA W
|
Overall Experience
Rating:
2.0
The manager was really rude. Not a place I would recommend for a nother person! Until you get some better management! Bothe woman managers were very rude and unperfestiomal.
VICTORIA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond C
|
Overall Experience
Rating:
4.0
Sinage directions to 2nd floor were not seen so it took awhile to find the stairs
Clark J
|
Overall Experience
Rating:
5.0
Awesome
CLIFTON H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard P
|
Overall Experience
Rating:
5.0
The manager was very helpful and friendly.
Michelle A
|
First Impressions
Rating:
5.0
I appreciate the lock they left in the storage.
Laura R
|
Online Move In
Rating:
4.0
The directions in the facility for the stairs were not posted anywhere. When the person we talked to about our storage area said if we had any questions to call her and then when we tried to call she never answered. It took 45 minutes to find the stairs and our storage unit.
Clark J
|
Online Move In
Rating:
2.0
Charged me after I had moved out and still waiting to get my money back.
Donald B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard P
|
First Impressions
Rating:
5.0
The staff was vert knowledgeable about the vehicles and the process, I was in and out in less than 10 minutes. It was a pleasure dealing with the staff at this location.
donavan l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alan s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tony D
|
Overall Experience
Rating:
3.0
It says climate controlled however when I was moving my things in yesterday it sure seemed very cold not only in the hallway of the facility but in the storage unit itself. It isn't very easy to get to because of all the broken equipment blocking entry ways. Staff is super nice and I appreciate that.
Stephanie R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUDI O
|
Overall Experience
Rating:
4.0
Everyone was very friendly and helpful. The storage location is kind of in a weird spot but is doable, but dont appreciate me having to swipe my card every time the door shuts when I'm moving in.
alan s
|
First Impressions
Rating:
4.0
Management was very helpful, friendly and professional. Enjoyed doing business with her.
Mary C
|
First Impressions
Rating:
2.0
The standard presentation of the brand is outstanding everyone has done their job on the forefront as the face of uhaul at this location and it's a clear reflection of the manager, but I'm disappointed in how my personal situation was handled, although I would love to Give 5 stars I won't because I didn't receive 5 star service my safety and freedom was compromised on top of the huge inconvenience and set back I'm I'm. Still goingnto expirience long after I return this truck because I am nothing but a number and a dollar sign to this company. I do not recommend uhaul not to my friends family and/or word off mouth. I leave this with dignity and respect so I won't air out my experience in detail with thee intention to slander this brand.
Erika H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Fela L
|
Overall Experience
Rating:
5.0
Great service.Friendly and helpfully staffing.secure site where there are no issues over theft or vandalism. Very clean facility. Kudos to Maria,Rudy, Stacy , Isabelle and the rest of staffing at North amarillo storage facility. Thanks to all.
David D
|
Overall Experience
Rating:
5.0
Isabel was very knowledgeable and helpful during check-in and completion of storage rental.
BRAD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leroy T
|
Overall Experience
Rating:
5.0
Staff was very pleasant to work with.
MICHAEL S
|
First Impressions
Rating:
5.0
Staff very helpful and knowledgeable,friendly and made me feel welcome.
David D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra W
|
Overall Experience
Rating:
5.0
Great customer service! Customer service representative appeared to be new, and the General Manager was there working with us every step of the way. I am giving this review and "Excellent" rating not only based on my experience, but also how the GM treated her employee. She was very caring and friendly to both of us. Facility was clean, and I felt reassured with all of the security device present.
JASON H
|
First Impressions
Rating:
5.0
Maria was such a great help, If I need to use Uhaul in the future the 6th Street location will remain the location I use.
Gia T
|
Overall Experience
Rating:
5.0
N/A
Leroy T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
chris s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel G
|
First Impressions
Rating:
5.0
N
No
lewis b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
KALI H
|
Overall Experience
Rating:
1.0
I was told way back in feb that y stuff was going to be auctioned off. No warning or anything. I believe i was a few weeks behind. I triedt contaxt someonebut gotno answer. Thats all the things in this world. My ex and his friends stole everything i owned then you guys did this. Ive lost all faith in people and now have nothing again. Thanksgir caring
Jimmie W
|
Overall Experience
Rating:
5.0
Everything was good
Darren J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alan S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charlotte S
|
First Impressions
Rating:
5.0
They storage I still believe with gone Grandview were really nice thank you
Blaine M
|
Overall Experience
Rating:
4.0
The only bad thing is the next day I went to go put my stuff in storage they put a lock on my unit I had to go all the way back to the front office to have them come take the lock off I don’t know why they did that but that was unnecessary it was empty I was getting ready to put stuff in it
DANIEL B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tammy B
|
Overall Experience
Rating:
5.0
Thanks for everything!
Carmel B
|
First Impressions
Rating:
5.0
Great job y’all!!
George C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY F
|
First Impressions
Rating:
5.0
I'm A Disabled Vet & The Employees Who Work At The SW 6th Ave Facility Went Above & Beyond To Help Me, Even With Every Little Detail. I Couldn't Have Asked For A Better Crew. Thank You Very Much For All Of Your Help. Stay Safe. HOO-AH!!!
Russ J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHNDURAS G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANET H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Crystal M
|
First Impressions
Rating:
5.0
Great customer service, convenient, and excellent customer service!
Tina D
|
First Impressions
Rating:
1.0
You have charged me $748.43 and $150.50 on 18 October 2021. On October 25, 2021, you have tried to charge me $27.40 and $9.10. I am requesting this money to be return to my account. You have never given statement of charges for these amounts.
I will never use your company again. I do not have storage area or rental truck so why are you keep taking charging my account
Susan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darren C
|
Overall Experience
Rating:
5.0
Love U-haul They are friendly and very flexible.
Mary M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natlynn R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
glenda b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha P
|
Overall Experience
Rating:
5.0
Manager is very helpful and cares about her customers and what is done for children and family in the community I would never go anywhere
Mary P
|
First Impressions
Rating:
5.0
Joel and Amanda are the best things on God's green earth I am so thankful that they were there to help me and assist me with my needs. Keep up the good work guys.
TIFFANY V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Angel R
|
First Impressions
Rating:
5.0
They went out of there way to help me when I needed it the most I really appreciated it.
Cynthia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joycelyn M
|
Overall Experience
Rating:
5.0
Clean and secure, great customer service.
Claudia C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Waleed R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rodney r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lorenzo E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GIA-JODECI T
|
Overall Experience
Rating:
5.0
So easy and the lady in the office was very friendly and helpful!
Eugenia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
glenda b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maryanne i
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kimberly H
|
First Impressions
Rating:
5.0
Great customer service.
Ben G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria D
|
First Impressions
Rating:
4.0
Everyone went above what I was expecting to help me get into a unit. Even when I couldn’t get my code to work they made sure to help figure out what was wrong.
Joycelyn M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brenda T
|
First Impressions
Rating:
5.0
Easy to rent
Ben G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHAEL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
melody c
|
First Impressions
Rating:
3.0
No Comment
Sue C
|
Overall Experience
Rating:
5.0
Storage room was stated as big enough for a two bedroom apartment. My one bedroom stuff didn't work in there. They are extremely small. That's my only issue.
Danny A
|
Overall Experience
Rating:
5.0
was very helpful and did a great job getting me in and out thanks
Darren C
|
First Impressions
Rating:
4.0
I had some bad experience and some good. I didn’t like the fact thar 9 times out of 10 I had to abs that one of the broken down trucks be moved so that I could access my storage and the price is outrageous!!
The staff at the uhaul on 6th is absolutely amazing!!! They had to put up with me and I am a handful to say the least. Every time I entered the building I could see the expression of oh my what does she want today, but the tone of their voice and the attitude was completely the opposite. They went above and beyond to satisfy my demands. They all deserve a reward for all I put them through.
To the Uhaul Crew on 6th in Amarillo, Thank You All for putting up with me. I appreciate each of y’all!! Keep up the good work!!
Kandrea James
Kandrea J
|
Overall Experience
Rating:
5.0
Amanda was awesome and walked me through the process to activate access to my indoor storage unit. She is a very polite person. We are planning to move to Amarillo from Temple,TX. and her facility will be our "go-to" business. Absolutely no complaints. Thank you Amanda from Sam and Lisa Longacre.
Samuel L
|
First Impressions
Rating:
1.0
The girl that checked me in did not know what she was doing. It took over an hour for her to get me my storage unit. she kept pushing me off, to go to where i had to return my uhaul truck in canyon she wanted to cancel my reservation so i could go there. Someone else has to help her so i could get going. A few weeks later i went in to rent a truck so i could move my things and she was there again and stated that they were sold out of trucks meanwhile there was about 5-6 trucks there. I went online to try and see who else had a uhaul available, THE SAME location had multiple trucks available. I felt lied to and went to home depot and rented a truck. I will never deal with this location again. Dissatisfied and disappointed.
MAIKOL G
|
Overall Experience
Rating:
4.0
Thank y'all 👍 so much good job team.....
Jason O
|
Overall Experience
Rating:
5.0
Every month when I pay for the storage unit, your staff is efficient and very good to me. I have confidence in the safety of my things that are in storage. I have recommended the U-haul on 6th street.
Toni K
|
First Impressions
Rating:
1.0
Got lied to about the storage from the beginning. Was told one thing and never got it.
cynthia t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAYLOR Y
|
Online Move In
Rating:
1.0
Terrible place I will NEVER use U Haul storage again!!!!!
Beverly B
|
Overall Experience
Rating:
3.0
The staff members that I saw consistently were very friendly and helpful, although there did seem to be a lot of turnover and new hires being trained often. The price of my storage unit seemed to be increasing incrementally, culminating in a $15 late fee for my unit in the last month (despite my account being set up with auto-pay and never having that problem previously). The unit itself was not entirely secure. There was a 6-8 inch gap between the wall of my unit and the one next to it, such that my neighboring unit’s owner could reach an arm in take my items if I hadn’t accounted for that. Elevator goes down sometimes and delays my ability to access the unit or remove items.
Trent R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debbie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GERALD W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa H
|
Overall Experience
Rating:
5.0
The facility and staff were top notch!
Greggory L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chad M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timmothy S
|
First Impressions
Rating:
5.0
There was even a restroom in the storage building!
Erin W
|
Overall Experience
Rating:
5.0
I had a really good experience, the sales rep was awesomely
YVONNE L
|
First Impressions
Rating:
2.0
When trying to return vehicle after business hours while trying to check out it couldn't verify my location. My location was clearly on as it was working on other applications. I walked the property for 20 minutes trying to refresh and restart my phone to avoid a $20 fee and i still get stuck paying the $20 fee.
Erika H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gayla B
|
Overall Experience
Rating:
1.0
We told the people that were working there multiple times I have moved everything out. Then here comes a bill in the mail. Ridiculous
Paul S
|
Overall Experience
Rating:
5.0
The staff at U-haul North Amarillo were very helpful, friendly and professional!
Gayla B
|
First Impressions
Rating:
5.0
Estube muy satisfecha con el cervicio q me dieron,la instalacioene en muy buen service.
Carmen G
|
Overall Experience
Rating:
5.0
The storage was nice they gave me just the right size I needed
Katasha C
|
First Impressions
Rating:
5.0
The customer service is greate they are really friendly and helpful when you rent a storage unit we had a great experience at Uhaul Moving and Storage North Amarillo
susan g
|
First Impressions
Rating:
4.0
Customer service was great. The guys at 6th street location are awesome.
Connie A
|
Overall Experience
Rating:
4.0
The cleanest safest storage facility I’ve used! Being able to reach by chat email or phone is non existent!!!
Melony C
|
Overall Experience
Rating:
3.0
Would be nice if you had handicap units on first floor. Im on a very fixed income, so can't afford first floor so I am upstairs, staurs are going to be a killer. Will I be covered if I fall on stairs?
justie m
|
First Impressions
Rating:
5.0
No problems all staff were knowledgeable and very helpful
Paul M
|
First Impressions
Rating:
5.0
The thing I don't understand is when I got the U-Haul truck and move my things I have put $100 deposit down. They told me they would not need all the money and they took all of my money of my mycard
leah t
|
Overall Experience
Rating:
2.0
I rented a 10 X 10 X 10 storage and it was in two separate units. Even though they were next to each other I had trouble getting the small amount of furniture into them both. Also now two locks.
Steven V
|
First Impressions
Rating:
4.0
Great customer service!!!
Richard H
|
Overall Experience
Rating:
5.0
I got a month free because I used the Uhaul facility in Murrieta Ca, it was just what I needed moving to a new place.
Chynthia Richardson
Christ JESUS IS LORD
chynthia r
|
Overall Experience
Rating:
5.0
Very friendly, knowledgeable about the area, went above and beyond the call of duty. Matthew is a keeper for your company.
chynthia r
|
First Impressions
Rating:
5.0
Great!
Paula G
|
Overall Experience
Rating:
5.0
I was VERY pleased with all the staff at that Uhaul place.
Charlotte O
|
Overall Experience
Rating:
5.0
It was a great experience and kind people and I will definitely come back if I need a storage unit again
Emily W
|
Overall Experience
Rating:
4.0
Yep
Joe K
|
Overall Experience
Rating:
3.0
Amarillo - 6th Street location. Need CSR at the counter at all times. 2-3 customers waiting for person to show up - they're performing outside work instead.
freda b
|
Overall Experience
Rating:
5.0
None
SHENEE T
|
Overall Experience
Rating:
3.0
Never could reach a person at the location, always got a person at a call center. Emailed the manager, never got a response. Raised my rent after being a customer for 2 years due to renovations made.
avalee d
|
Overall Experience
Rating:
5.0
These guys are great!
Wendy Q
|
Overall Experience
Rating:
5.0
Will use them again in the near future if ever needed
