Customer Reviews for U-Haul Moving & Storage of North Amarillo

2845 reviews

2100 SW 6th Ave   Amarillo, TX 79106
(SW 6th Ave @ S Austin Street)

(806) 373-4488

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(806) 373-4488

2100 SW 6th Ave
Amarillo, TX 79106
(SW 6th Ave @ S Austin Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Loyd B. 
Rating:
5.0

Great service and friendly staff.

Jerrold G. 
Rating:
4.0

I had to wait quite a while to get the truck check in because the place was not staffed sufficiently. The staff however was very friendly

Edwin B. 
Rating:
5.0

Very helpful and friendly staff. No improvement needed.

JANET A. 
Rating:
5.0

It was very busy and I had a reservation, still hooked up and out of there in less than 1 hour. This trailer pulled great, no bouncy ride like some I have rented, but, I got an enclosed trailer to protect my load, and it leaked. Most of my belongings got wet during the trip.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE E. 
Rating:
5.0

Keep up the great work

CARLOS AVILA JR H. 
Rating:
5.0

Fast and courteous service. Went the extra mile to help me with my towing experience. 👍

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

CARLOS M. 
Rating:
3.0

Over an hour to rent a trailer. No one answers the phone to try to adjust reservation.

KYLE H. 
Rating:
1.0

The location did not know how to start and confirm payment without completing the rental payment prior to actually supplying Trailer at pickup location. Drop-off location specified by poor service attendant was not operating and there was no one to assist in disconnecting the the rental Trailer at 8:30 AM this morning. I am recovering from back surgery last month and handling a 6'×12' Trailer is hard on a 74 year old customer. This kind of crap will put you in Court, think about it.

JIMMY D. 
Rating:
4.0

Customer did not leave a comment.

Lorenzo E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIA-JODECI T.  |  Overall Experience 
Rating:
3.0

Did not have my reservation when I arrived - but the young lady at the location was wonderful in making it happen.

WILLIAM G. 
Rating:
5.0

Great job!

WANDA L. 
Rating:
4.0

Comment: Joel was very helpful and knowledgeable. Highly recommend using this location for rental and supply needs!!

Jeanine D. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Self check In did not work. I only needed the trailer for an hour. Took longer to check it out and return it than it did to use it. The link kept giving an error regarding my location settings on my phone. I did exactly as it said, repeatedly Set on hold for thirty minutes and was eventually cut off. Second call took only fifteen minutes, but still was not confident about leaving the trailer there without some kind of confirmation. Store attendant was borderline rude at check out. No blankets available for rental after the other store said there was plenty.

JEFFERSON H. 
Rating:
5.0

Put jacks on ALL trailers. And wheel chocks at the drop off location would be handy

JONATHAN MICHAEL C. 
Rating:
5.0

So easy and the lady in the office was very friendly and helpful!

Eugenia S.  |  Overall Experience 
Rating:
5.0

Timothy assisted us on return of the vehicle and scheduled an additional rental a few days out…customer service is great! ONLY PROBLEM: We live in Amarillo and had trouble getting local phone service and don't like the automated phone service. I could never talk to a live person in the reservation process and want the option to talk with the local service agent. This transfer to the national line in our view is a negative feature of UHauls system. Do not take away the ability to speak with the locations, it depersonalizes service.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM S. 
Rating:
2.0

Rude , wait of 45 min

GLENNA R. 
Rating:
4.0

Perfect and fast

Robert E. 
Rating:
5.0

Have used this store for many, many years and this was the best assistance I have ever experienced. They were professional, helpful and attentive. The equipment was new, clean and well maintained. Will be back in a month to rent a van again for the day.

Phyllis B. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
2.0

Staff was very friendly,knowledgeable and helpful .

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

glenda b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seckin S. 
Rating:
5.0

Customer did not leave a comment.

Elaina W. 
Rating:
5.0

Customer did not leave a comment.

maryanne i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

RANORA C. 
Rating:
3.0

My truck broke down and I spent 8 hours down on the side of the road

JAE CEE D. 
Rating:
5.0

Customer did not leave a comment.

HARRY B. 
Rating:
4.0

Customer did not leave a comment.

Blair H. 
Rating:
4.0

Most of the staff is timely and very helpful in taking care of any needs you have. However, a member of the staff stood talking to another staff member in an enclosed office. She was actually standing in the customer area, looked straight at us and then went on with her conversation without telling us why she wasn't helping us. The guys were well informed and aware of customers waiting, letting them know that they would be taken care of asap. I appreciated that.

DIANNE GRACE S. 
Rating:
3.0

Customer did not leave a comment.

kimberly H.  |  First Impressions 
Rating:
5.0

Great service from amanda

PEDRO G. 
Rating:
4.0

Customer did not leave a comment.

FLOYD G. 
Rating:
5.0

I would highly recommend them. They stayed open long enough for me to get there. They had to work to get my hitch turned over so the trailer would not drag. Both the hitch and the ball had to be taken off and turned over so the trailer would not drag.

Terri L. 
Rating:
3.0

Be honest

WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
4.0

Customer did not leave a comment.

TWILANICOLE R. 
Rating:
3.0

Customer did not leave a comment.

DALE K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

The girl that helped me with the truck rental and storage rental went above and beyond. She was very friendly and helpful. Great experience because of her!

JODY M. 
Rating:
3.0

The attendant unhooked the trailer and tried moving it by hand. He slammed it into the vack of my truck and scuffed the bumper. I already had a scuff so did not say anything.

Shawn H. 
Rating:
5.0

Great customer service.

Ben G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
2.0

WHEN WE GOT THERE THEY SAID WE DIDNT HAVE A RESERVATION . WAS IN THERE 3 HOURS. CALLED AND GOT RESERVATION THE DAY BEFORE IT WAS HORIBBLE!!!!!!!!!!!!!!

SIERRA W. 
Rating:
4.0

Customer did not leave a comment.

Bert K. 
Rating:
5.0

They were very helpful

ROBERT R. 
Rating:
5.0

Nothing- everything went well. The trailer pulled well and the staff was friendly and courteous.

VICTOR T. 
Rating:
5.0

Customer did not leave a comment.

Tammie C. 
Rating:
3.0

The Ubox experience was terrible from start to finish. Box was 3 days late getting to Amarillo and another day lost in picking it up due to misinformation given by scheduling dept. Very disappointed. What would make me feel better is if I could get the 150.00 for late delivery paid back to me asap.

LARRY I. 
Rating:
1.0

There was one person working and he was completely overwhelmed. I had to wait in line for over 2 hours to be helped and there were 3 people in line in front of me.

CHRISTOPHER S. 
Rating:
5.0

THE ONLY THING THEY FORGOT WAS TO MAKE SURE MY FURNITURE PADS WERE IN THE TRUCK. I WAS CHARGED FOR THEM BUT THEY WERE NOT IN THE TRUCK I RENTED. THEY REFUNDED MY FEE. DOUBLE CHECK YOUR RENTALS TO MAKE SURE EXTRA FEE RENTALS ARE IN THE TRUCK FOR THE CUSTOMER TO USE. OTHERWISE, YOUR EMPLOYEES WERE VERY FRIENDLY, RESPECTFUL AND COURTEOUS.

MICHAEL EARL S. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

John Dudes was exceptional! His customer service and attention to detail will cause me to return to that location the next time I need to rent a trailer.

WADE H. 
Rating:
4.0

Customer did not leave a comment.

TAnya M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Angela P.  |  First Impressions 
Rating:
3.0

Fine service

BRENDA T. 
Rating:
4.0

I feel like, It was very clean, And the customer service was excellent, I didn't have any problem what so ever. I would go back no problems, And thank for the hospitality that you gave me.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
4.0

Did a good job! Certainly could use a couple yard hands so the counter person can keep customers moving.

Jake M. 
Rating:
1.0

Customer service was horrible

RALPH Y. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
3.0

Customer did not leave a comment.

Bilbo C. 
Rating:
4.0

Everyone went above what I was expecting to help me get into a unit. Even when I couldn’t get my code to work they made sure to help figure out what was wrong.

Joycelyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

Delaney H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Danielle w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUY M. 
Rating:
4.0

Customer did not leave a comment.

Brenda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

No improvement needed! The gentleman who helped me to rent the truck was courteous, knowledgeable, and the process was very quick. The truck ran like a dream and held the exact amount we needed. When I turned it in, the young lady was also courteous and asked if I had any concerns about the truck and if it was what I needed. They were professional from start to finish! I would definitely recommend this location over any others!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Whitney S. 
Rating:
5.0

Customer did not leave a comment.

TIANA D. 
Rating:
4.0

Everything was good other than I received a box truck. I reserved a pick up.

JASON R. 
Rating:
5.0

Easy to rent

Ben G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

I was very happy with my visit yesterday very friendly staff and got what I needed and I also got a job

DANIELLE W. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Nell H. 
Rating:
5.0

Although the truck was older and road very ruff it was ok for the local move we needed for.

Scott S. 
Rating:
4.0

This particular store is always so busy, so if a few more agents can attend the customer service check in and one more tech installing the equipment would help make the rentals move more swiftly

Danny C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

I waited 20 minutes for a representative to help me get the moving truck. She was very rude and kept making unappreciated comments. Then me and my child get in the truck that wasn't cleaned. It smelled strongly of marijuana (drugs). I was so short on time after waiting so long for assistance, that I couldn't complain. Then I found roaches crawling the back of the truck. I returned the truck right around the time they were closing and the return truck drive was full. So I asked one of the men cleaning the truck where I should park, he very rudely screamed at me that I should use the back entrance. This was all around a horrible experience.

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

STACY S. 
Rating:
5.0

Amazing customer service

GUADALUPE T. 
Rating:
1.0

Had to wait several hours to pickup a trailer despite online check-in

John S. 
Rating:
4.0

Your good!! Just a little bit crowed for room

GRADY C. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
4.0

Have enough employees available so they don't have to eat their lunch in front of customers

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
2.0

I asked if they could make sure that I was not charged for the dolly since it was not provided at the previous location because it was self service/pick-up and I was told by management to call customer service. Why, when it would take a few extra minutes out of her time and day to help a paid in full customer. If I ever need a U-Haul or a friend does we will not be using this location. But on the brighter side the gentleman that helped me before asking his manager for assistance to further help me with my concerns, was very kind and eager to help and learn something new on the job. One bad moment can ruin the entire experience

Muriel H. 
Rating:
5.0

I want to recognize and thank Gia and Timothy for having great customer service skills. You both are to be commended! Mark Rowh

MARK EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

KENDALL F. 
Rating:
4.0

The only problem I had was the time it took for them to hook up the trailer from when I paid for it. Almost 30 minutes. It seemed they were short handed.

JIMMIE M. 
Rating:
3.0

Service was great when I finally got it, I had waited in the lobby for a really long time by myself, there was absolutely no one in the building. I finally had to go looking for someone to help me. If I wanted to I could have grabbed whatever I wanted and just walked out and they probably would have never noticed.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

BRITNAY S. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
3.0

Customer did not leave a comment.

NELLOTTIE D. 
Rating:
5.0

Customer did not leave a comment.

melody c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLEY R. 
Rating:
3.0

No Comment

Sue C.  |  Overall Experience 
Rating:
5.0

Storage room was stated as big enough for a two bedroom apartment. My one bedroom stuff didn't work in there. They are extremely small. That's my only issue.

Danny A.  |  Overall Experience 
Rating:
5.0

was very helpful and did a great job getting me in and out thanks

Darren C.  |  First Impressions 
Rating:
4.0

I had some bad experience and some good. I didn’t like the fact thar 9 times out of 10 I had to abs that one of the broken down trucks be moved so that I could access my storage and the price is outrageous!! The staff at the uhaul on 6th is absolutely amazing!!! They had to put up with me and I am a handful to say the least. Every time I entered the building I could see the expression of oh my what does she want today, but the tone of their voice and the attitude was completely the opposite. They went above and beyond to satisfy my demands. They all deserve a reward for all I put them through. To the Uhaul Crew on 6th in Amarillo, Thank You All for putting up with me. I appreciate each of y’all!! Keep up the good work!! Kandrea James

Kandrea J.  |  Overall Experience 
Rating:
5.0

Amanda was awesome and walked me through the process to activate access to my indoor storage unit. She is a very polite person. We are planning to move to Amarillo from Temple,TX. and her facility will be our "go-to" business. Absolutely no complaints. Thank you Amanda from Sam and Lisa Longacre.

Samuel L.  |  First Impressions 
Rating:
1.0

The girl that checked me in did not know what she was doing. It took over an hour for her to get me my storage unit. she kept pushing me off, to go to where i had to return my uhaul truck in canyon she wanted to cancel my reservation so i could go there. Someone else has to help her so i could get going. A few weeks later i went in to rent a truck so i could move my things and she was there again and stated that they were sold out of trucks meanwhile there was about 5-6 trucks there. I went online to try and see who else had a uhaul available, THE SAME location had multiple trucks available. I felt lied to and went to home depot and rented a truck. I will never deal with this location again. Dissatisfied and disappointed.

MAIKOL G.  |  Overall Experience 
Rating:
4.0

Thank y'all 👍 so much good job team.....

Jason O.  |  Overall Experience 
Rating:
5.0

Every month when I pay for the storage unit, your staff is efficient and very good to me. I have confidence in the safety of my things that are in storage. I have recommended the U-haul on 6th street.

Toni K.  |  First Impressions 
Rating:
1.0

Got lied to about the storage from the beginning. Was told one thing and never got it.

cynthia t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAYLOR Y.  |  Online Move In 
Rating:
1.0

Terrible place I will NEVER use U Haul storage again!!!!!

Beverly B.  |  Overall Experience 
Rating:
3.0

The staff members that I saw consistently were very friendly and helpful, although there did seem to be a lot of turnover and new hires being trained often. The price of my storage unit seemed to be increasing incrementally, culminating in a $15 late fee for my unit in the last month (despite my account being set up with auto-pay and never having that problem previously). The unit itself was not entirely secure. There was a 6-8 inch gap between the wall of my unit and the one next to it, such that my neighboring unit’s owner could reach an arm in take my items if I hadn’t accounted for that. Elevator goes down sometimes and delays my ability to access the unit or remove items.

Trent R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa H.  |  Overall Experience 
Rating:
5.0

The facility and staff were top notch!

Greggory L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmothy S.  |  First Impressions 
Rating:
5.0

There was even a restroom in the storage building!

Erin W.  |  Overall Experience 
Rating:
5.0

I had a really good experience, the sales rep was awesomely

YVONNE L.  |  First Impressions 
Rating:
2.0

When trying to return vehicle after business hours while trying to check out it couldn't verify my location. My location was clearly on as it was working on other applications. I walked the property for 20 minutes trying to refresh and restart my phone to avoid a $20 fee and i still get stuck paying the $20 fee.

Erika H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gayla B.  |  Overall Experience 
Rating:
1.0

We told the people that were working there multiple times I have moved everything out. Then here comes a bill in the mail. Ridiculous

Paul S.  |  Overall Experience 
Rating:
5.0

The staff at U-haul North Amarillo were very helpful, friendly and professional!

Gayla B.  |  First Impressions 
Rating:
5.0

Estube muy satisfecha con el cervicio q me dieron,la instalacioene en muy buen service.

Carmen G.  |  Overall Experience 
Rating:
5.0

The storage was nice they gave me just the right size I needed

Katasha C.  |  First Impressions 
Rating:
5.0

The customer service is greate they are really friendly and helpful when you rent a storage unit we had a great experience at Uhaul Moving and Storage North Amarillo

susan g.  |  First Impressions 
Rating:
4.0

Customer service was great. The guys at 6th street location are awesome.

Connie A.  |  Overall Experience 
Rating:
4.0

The cleanest safest storage facility I’ve used! Being able to reach by chat email or phone is non existent!!!

Melony C.  |  Overall Experience 
Rating:
3.0

Would be nice if you had handicap units on first floor. Im on a very fixed income, so can't afford first floor so I am upstairs, staurs are going to be a killer. Will I be covered if I fall on stairs?

justie m.  |  First Impressions 
Rating:
5.0

No problems all staff were knowledgeable and very helpful

Paul M.  |  First Impressions 
Rating:
5.0

The thing I don't understand is when I got the U-Haul truck and move my things I have put $100 deposit down. They told me they would not need all the money and they took all of my money of my mycard

leah t.  |  Overall Experience 
Rating:
2.0

I rented a 10 X 10 X 10 storage and it was in two separate units. Even though they were next to each other I had trouble getting the small amount of furniture into them both. Also now two locks.

Steven V.  |  First Impressions 
Rating:
4.0

Great customer service!!!

Richard H.  |  Overall Experience 
Rating:
5.0

I got a month free because I used the Uhaul facility in Murrieta Ca, it was just what I needed moving to a new place. Chynthia Richardson Christ JESUS IS LORD

chynthia r.  |  Overall Experience 
Rating:
5.0

Very friendly, knowledgeable about the area, went above and beyond the call of duty. Matthew is a keeper for your company.

chynthia r.  |  First Impressions 
Rating:
5.0

Great!

Paula G.  |  Overall Experience 
Rating:
5.0

I was VERY pleased with all the staff at that Uhaul place.

Charlotte O.  |  Overall Experience 
Rating:
5.0

It was a great experience and kind people and I will definitely come back if I need a storage unit again

Emily W.  |  Overall Experience 
Rating:
4.0

Yep

Joe K.  |  Overall Experience 
Rating:
3.0

Amarillo - 6th Street location. Need CSR at the counter at all times. 2-3 customers waiting for person to show up - they're performing outside work instead.

freda b.  |  Overall Experience 
Rating:
5.0

None

SHENEE T.  |  Overall Experience 
Rating:
3.0

Never could reach a person at the location, always got a person at a call center. Emailed the manager, never got a response. Raised my rent after being a customer for 2 years due to renovations made.

avalee d.  |  Overall Experience 
Rating:
5.0

These guys are great!

Wendy Q.  |  Overall Experience 
Rating:
5.0

Will use them again in the near future if ever needed

Yanette B.  |  Overall Experience 
No reviews have been submitted for this location.

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