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KEANU ZCustomer Reviews for U-Haul Moving & Storage of North Amarillo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some of the customers service guys today Monday July 21st around 4:00 pm where really rude, he demanded us to park the truck behind the other trucks we told him to wait because we had to use the bathroom he just keep on repeating himself he was really careless and rude.
LETISIA CStaff was nice ,helpful and friendly. Did their very well and professionally. Would recommend the company to friends and family.
CLISTINE TThe original drop off location was closed and wouldn’t pick up the phone so I had to call the actual company and the lady was very helpful and rerouted me to the U-Haul in north Amarillo and it went very smooth
Antonio RHonor reservations. Make it simpler to contact Uhaul
CHADWICK SAfter I found the trailer I wanted everything went smooth. The people were very nice and friendly as well. Would definitely recommend.
JOHN SThus was a much larger location. Looks like they may do a lot of business.
Kurt WThe trailer caught a flat which a vehicle was on the car hauler they didn't have a tire so they had me to take the car off and left me stranded
Antonio JPicked up a small trailer and it automatically started pulling hard and making my truck shake. Went back to let them know and they assured me I was fine. Then ended up broke down on the side of the road and had to unload and load all my furniture by myself, in the dark!
JESSICA WIndividual running the store was on his own at the time we arrived. His associate was running late. He was able to handle several customers on his own with patience and tact and all the customers did not get upset they had to wait.
John CIn and out fast. Very professional
QUAN TThe return location and staff were excellent!
TIMOTHY CFast and efficient return process.
Leland GSuper friendly people and quick turnaround time
Cade CGreat customer service thank you.
CHARLES CHave truck out of lot and ready to go.
JOYCE RMark the morning worker was so rude when my wife and I came to get the truck. Not only was he being rude and a smart ass he didn’t go expect the truck nor walk me to show me which one was the truck. This will more than likely be my last time renting from uhaul. The after noon worker that was there at 4pm was tremendously nice and helpful so I thank him
JEALOUSY HBetter signage to direct returns from road
Joseph DWe had to change plan due to truck availability, but in the end Mark was very professional and efficient. Thanks!
Kurt BNot one thing. Female manager was badass!!! The check out guy (Mike?) was incredibly thorough.
PARKER MA lady who work are bitch. Being bitch about D.L and won't let him to add driver. She told No only driver. So will never come back to that location anymore
KELSEY JI wish I could remember names as these men and women who assisted me in this rental all deserved to be mentioned. EVERYTHING about this location is superior to ANY U-Haul I have utilized in my past 50 years of driving experience. The young lady that manages this facility was mopping out a truck when I arrived to pick up a 4X8 trailer for a 3 day trip to the mountains. She directed me inside to start my rental and the young man that took care of me was exceptional in assiting me in completing the required documents and was always very personable. The young lady that manages this location then assisted me in hooking up the trailer to my truck and was also exceptional in helping with getting everything safely hooked up. Amazing customer service! But wait, there's more! I brought the rental trailer back on a Sunday at 5:15 after this location closed at 5:00! AFTER closing hour a young man and women very politely and professionaly helped me with the return requirements. And it was AFTER hours!!! They could have been headed home to their families but insisted, all with a smile, on getting me taken care of. Professionalism and smiles are my experience at this location. Be prepared to see customer service and care for people if you rent from this location. I'll never rent from another location. Kudos to the manager and her staff. Thank you!!!!!
LOYD WDropped truck off after hours. No personnel to be seen. All good.
BYRON MNice employees Nowhere in Amarillo could we find a 10' or 15' that was allowed to be taken one way. All we needed was a means to tow our car to Louisiana. Only available truck was a 26' (driven empty) to make the 10 hour tow. Harder on gas and more costly to rent. Also had 2 (seperate) flat tires on the trip. The roadside gentlemen were very nice. Just set us back a few hours.
DANIEL KMatt was incredible, he helped us jump our car and took personal time to make sure we were taken care of. He definitely deserves a raise!
TAYLOR NThe lady who checked in my U-haul was pleasant and able to get me on my way in short order.
Eric NLiterally was given equipment without anything being done to it prior a customer had just dropped it off and they gave it to me and did not care if anything was checked or if it was clean and then gave me a different price quota than where I told them that the location would be dropped off would not be in the same state They screwed everything up
JESSICA RConnor and Olivia were the absolute best and deserve as raise
JAMIE LThe customer service people were very helpful and the young man made sure tire were inflated and lights were in working order. He made sure all connections were properly connected. The young lady and he were very knowledgeable.
JUAN DFast, friendly and professional.
Clifford CGive me discount for returning uhaul day early
DORIS IGreat customer service!!
DAVID COne more person for customer service.
RANALD CFast check in .
TIMOTHY PI received a call on Friday from U-Haul to confirm my rental for Saturday morning. When I arrived, they did not have the 9' van I needed and was told I could not rent a van with a debit card. They did however have a 10' box truck the I was able to rent for the same price. All ended up well, mission accomplished. And all the staff was very nice, and I would recommend this location to friends in the future.
KAREN SOlivia was very pleasant to speak with
PHINEASE TTerrible service that needs an attitude adjustment.
DARRIN MWe folded all of our moving blankets to avoid the $25 cleaning, so we did and still got charged with the $25 fee. Just wrong.
Gregory F24/7
CAPITAINE BCustomer. Service rep was very helpful and seemed to care about my needs
DARRYL HGreat pickup experience
ETHAN PGeneral Manager Maria is EXTREMELY RUDE disrespectful and likes to argue with her costumers. She DEMANDED that she will not allow you to leave the equipment unless YOU clean it or pay a 50 cleaning fee. WAS not professional came out yelling at myself and husband
CARMELITA RAll the people who helped me at the store was very friendly and helpful with what I needed.
BRADLEY BWe got a storage and had to wait almost an hour for someone to help us access it. After they said give me 10 minutes!
TRAVON CTruck was empty of gas. There is supposed to be a quarter of a tank in the truck when it was picked up. There was not. I left truck with a quarter of a tank in it and have not been paid for the gas. The facility owes me $20.00. Lousy service.
DWIGHT SAlthough it checked out at first glace. When driving at night the headlights rocked back and forth or I should say up and down. I had planned on moving all night. But I was to afraid to drive it.
ADAM CEvery was perfect and easy manger Maria is awesome .. conner was also so much help I truly appreciate the friendly service
DEEANA SConnor was just awesome!! He got me checked in immediately and on my way! He was also very customer oriented!! I can’t say enough good things about him, his customer service was amazing! He’s the best for customer satisfaction!
MATTHEW TI would only recommend this place Maria and her staff are the Very Best!
Demesio BI'm very upset I was charged more then what I was quoted.
NAOMI HDefinitely would recommend this location. Personnel very polite (both Mark and Maria) and helpful...
RALPH BExcellent customer service. Had to trade up to bigger size at last minute with no problems. Would definitely recommend.
GEORGE HMark was excellent, told me what I needed and handled business orderly.
ALEJANDRO HVery easy and convenient check in of equipment
RALPH BMs. Maria was just the nicest and sweetest person to interact with. After being stranded by my trucking company. Out of state license this was my only way of getting my things and getting back to Virginia. Thanks to uhual and Ms. Maria's quickness with answering the phone early in the morning but she also made sure everything was ready for the long trip ahead. All I could do was cry because this truly was my only way home. May God bless you abundantly Maria, you and your family. Thank you for all of your help. -Crystal.
CRYSTAL VVery helpful and professional!
PHILLIP MAttendant was very rude, called my husband a asshole. When I rented the truck is was covered in mud inside. I cleaned it best I could but the Attendant said that we got it that muddy and he was charging us a clean fee. He got right up in my husband's face and called him a dirty asshole for bringing the truck back like that but it was like that from when I picked it up. I also said I didn't need a dolly since I already had one but apparently there was one already in the truck which we didn't use but he said we would be charged for that as well. I've used u-haul for as long as I can remember and have used your company all over this country and I've never had a issue and never been treated this way.
BRITNEY RContinue with the helpful friendly service.
Richard RMark was very polite and made the return process very pleasant.
RALPH BConnor, Olivia, Timmy, and Isaiah were very helpful getting me the right equipment for my move. They also went out of their way and put air in my dolly’s flat tires for me. Would definitely recommend this location!!
PAUL BTrailer axel broke half way from Pennsylvania to Arizona and I called U-Haul and they replaced it with another one and paid me $100 for moving my stuff to the new trailer. I will definitely be recommending U-Haul to everyone and will be using them for future moves!
ELICK Y