Customer Reviews for U-Haul Moving & Storage of North Attleboro

1,902 reviews

492 E Washington St   North Attleboro, MA 02760
(adjacent to Box Seats restaurant)

(508) 695-7968

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(508) 695-7968

492 E Washington St
North Attleboro, MA 02760
(adjacent to Box Seats restaurant)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

After receiving a call and being accused of leaving animal feces in the back of the truck, I explained that the only thing that had been in the back of the truck was a pallet of wood pellets for a pellet stove. One of the bags had a small tear and some pellets did spill on the floor. I was told I would be charged to clean it. So I responded and et the employee know that the truck wasn't due back until the next morning so I would be by to take it to sweep out in the morning before it was due back. I ended up going back that night and swept it out. Before my renal time was up a received a notice that I was already charged $200. for cleaning. So I have contested the charge. Terrible experience. I have rented many trucks in the past at this location but this will be the last, Will not be back.

GAIL B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Both associates at check out and check in were great

CHRISTINA A. 
Rating:
5.0

Keep things as they are. Great group

ANDREW R. 
Rating:
5.0

Great group of guys

ANDREW R. 
Rating:
5.0

Excellent experience here. Thank you Armando !

MARION E. 
Rating:
5.0

The manager at the location was a pleasure to deal with. He represents the UHaul brand very well and you should be very proud to have him as an employee. His great service should be recognized by senior leadership. Feel free to call my cell with any questions at 207-752-1046. Thanks, Bob Sabatini

ROBERT S. 
Rating:
4.0

Can't think of anything except the computer system was seriously slow. I needed a specific trailer. They had one on the lot. Rented it,used it, returned it. No problems

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

EUGENE T. 
Rating:
3.0

The employee was overwhelmed with all the customers. He did the best he could but it was obvious they were too busy to be checking the outgoing trucks as ours didn't have a full tank of gas as he said it did, the back had some glass strewn about and the two wheeler dolly in the back had had it's seal broken but not by us. All that said they were great about not charging us. The two guys we dealt with both were pleasant and appeared to be doing the best they could with not enough help. I've been a Customer with UHaul all my life, from storage to moving trucks to trailer hitch installations so they'd really have to screw up for me not to use them.

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
5.0

The gentleman who helped us was very quick and helpful.

SRINIVASA I. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

EMMA P. 
Rating:
4.0

Customer did not leave a comment.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

Courteous, efficient and friendly!

ROBERT M. 
Rating:
5.0

Service was great, friendly, efficient, knowledgeable. Not sure what would improve it.

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Staff very friendly and personable. Had exactly what was needes

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

ERIN C. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Customer did not leave a comment.

GRACE M. 
Rating:
5.0

Great service

maria c.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff. Quick and efficient.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
4.0

Booked a rental two days in advance when I went to pick it up the day before only one of the pieces of equipment was available had to go to another U-Haul location for the other piece not too good

MARK M. 
Rating:
5.0

Verify tire pressures prior to pickup.

JEFFREY D. 
Rating:
5.0

U-Haul is focused on safety and customer service! Gentleman on duty checked everything, a tail light was out. Immediately he swapped the dolly out for another unit. They're even open Thanksgiving day! 100% satisfied customer.

CHRISTOPHER D. 
Rating:
5.0

Hans? I think his name was....Is world better than any other UHaul rep I have ever worked with, and I've rented quite a few times. Personable, professional, and informative. I would go to a UHaul location further away just to have him help me. He's that far above your typical standard at UHaul.

Griffin F. 
Rating:
5.0

This was Probably one of my breast

DANE P. 
Rating:
5.0

Service was fast efficient - excellent job!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

STEVENJAY S. 
Rating:
5.0

Excellent

John F. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
4.0

The only problem I had was I was told by the person there when I picked up the truck that it was 99 cents a mile additional to the $29.95 rental charge. When I returned the truck the told me it was $1.09 additional per mile! The employees should all be on the same page with their facts when informing clients. I have had other issues when renting from UHAUL. Please everyone get it together!!

DONNA R. 
Rating:
5.0

They were very helpful as the trailer I wanted was not returned. They took care of me with a open trailer, I looked at the next couple days and no rain was predicted so I was good to go.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

LEWIS A. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

MAGED A. 
Rating:
5.0

Staff was excellent and equipment was in great condition- I will definitely visit this location again! Nice job!

THOMAS V. 
Rating:
5.0

Employee was able to refund me for the non included furniture dollys.

Kathleen M. 
Rating:
5.0

Great service. Employee was very helpful and pleasant to deal with.

DAVID F. 
Rating:
5.0

Armando does an excellent job!

KEITH C. 
Rating:
5.0

The two young employes I delt with renting and returning the trailer were friendly and efficient, a pleasure to work with.

WILLIAM K. 
Rating:
5.0

Overall, the guys at this location were very helpful and did a great job.

JACQUES C M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

I pulled up to return the truck and waited for about 20 minutes and no one came out. I had to go in and have a representative help me

MATTHEW M. 
Rating:
5.0

Your staff was extremely friendly and helpful. It was a quick pick up and drop off process that lessened the stress of moving. Thank you again for amazing service.

jacob L. 
Rating:
5.0

Pulled into “Equipment Return” area and stopped. Agent was out with 60 seconds, scanned my rental agreement code, unhitched the trailer and I was off. Email receipt within a few minutes! Whole experience was great.

Gerard H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

The truck was dirty, trash and dirt in drivers area and my tank was on empty

Michelle T. 
Rating:
5.0

The two people I delt with were very knowledgeable and professional

ROBERT P. 
Rating:
3.0

Communication is Key! Rented a truck, that was due back 1:00 pm the same day. Returned before then. Went inside returned key, and said thanks, and left! Get a call 3:15 saying I'm late, returning truck! "Check Your Lot, Returned Already" Communicate with your co-workers!

GEORGIA T. 
Rating:
5.0

Keep hiring good ppl like Armando

JEANNE M. 
Rating:
3.0

Customer did not leave a comment.

SCOTTY C. 
Rating:
5.0

Customer did not leave a comment.

Tracey B. 
Rating:
4.0

Tires were scalloped and low tread. Needed to be changed out.

John H. 
Rating:
5.0

The gentleman that assisted me there was absolutely amazing so nice so helpful I grabbed his business card but I don't have it anymore I wish I did. He was a person of color if that helps identify him but he really should be recognized for his attitude Customer Service everything

Jean-pierre K. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

MARCOS A. 
Rating:
4.0

Easy Drop off. Upset that the drop off location was changed without warning. We only found out when we went to do the self return on the website and it told us to go here, which was 20 minutes away from the original location.

Mason Y. 
Rating:
5.0

Staff were courteous and helpful. No issues at all!

JEFFREY G. 
Rating:
3.0

drop off after hours was inconvenient . web address did not work call in help did not answer

DARRON G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

Allow customers to be there when truck is reviewed upon return. There was half a tank of gas in the truck when I dropped it off, and the receipt does not indicate proper fuel level.

Ryan Y. 
Rating:
4.0

The only glitch was finding the dolly which wasn't in the truck. But that only took an extra 10-15 minutes.

Sandra C. 
Rating:
4.0

Over the years I've been less than impressed with U-Haul, but I've never had someone as conscientious as Armando handling my rental before. I'll be back and hopefully Armando or someone like him will be working that day.

Paul K. 
Rating:
5.0

Excellent friendly customer service. Clean truck

Kirsten N. 
Rating:
5.0

They did a great job on my hitch for my Mazda CX-30. I recommend U-Haul N. Attleboro MA. Thank You.

tomas L. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

Customer did not leave a comment.

Kiehl K. 
Rating:
5.0

Easy drop off.

Nancy M. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
3.0

Waited for quite a while until we were helped but the process of obtaining our reserved vehicle was relatively simple. Associate didn't show us anything with the vehicle, pretty much just handed us the keys. Vehicle was clean and in good condition though.

Emily K. 
Rating:
5.0

Check in and out was quick and efficient. The clerk was nice and informative.

randy S. 
Rating:
1.0

Have the dolly I rented and was charged for in the truck I rented. I still want a refund for that and the ten or so extra miles I had to use trying to borrow one at 8:30 PM. Also if I pick up at 7:45 didn't leave with the truck until 8:00, giving me an hour and fifteen minutes before I was supposed to return it is a bit pathetic.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

The gentleman who helped me was the consummate professional...helpful, courteous and thorough.

JOHN K. 
Rating:
1.0

Drove 11 miles was charged for 7 gallons of gas which came to $36 when I asked why he told me I returned the truck from full ro 3/4 of a truck which isn't possible when going only 11 miles . Asked to speak to somebody else and was told they went home and for any help I'd have to call customer service ! Not happy at all !

Kori T. 
Rating:
5.0

Great job! Staff were excellent!

JEFFREY G. 
Rating:
5.0

Everything with this location is great. I have never had an issue.

GUY T. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
3.0

We booked a 17' U-Haul and per the website were guaranteed our truck or else we'd be given $50. When we arrived it turned out they had given our reserved truck to another customer, and replaced our reservation with a 15' U-Haul. However, we received no $50 payment because there was another truck available - but not in the size we required. There was just one employee coordinating the entire location which is not sufficient to handle each customer's particular problems/needs. U-Haul should invest in its employees and staff up to meet the demand.

JOSHUA M. 
Rating:
1.0

The uhaul truck battery died and prevented me from going anywhere or doing anything for 2 hours. I called the assistance helpline and was on hold for 20 + minutes and no one answered. Totally dissatisfied, wasted so much of my time.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA B. 
Rating:
5.0

Quick easy and truck was ready!

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Everyone is so helpful. Steven and Alec are the best

gladys m.  |  First Impressions 
No reviews have been submitted for this location.

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