Customer Reviews for U-Haul Moving & Storage of North Auburn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Auburn

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Tenee B. on

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Even though I arrived at the wrong location and the lady behind the counter tried to assist me by contacting the location that I was supposed to be at for my reservation, I was disappointed and frustrated. The Auburn Way South location at first couldn't find my reservation and she had to guide them on her screen to find it, then it was told to her to tell me that the trailer that I reserved didn't include the hitch installation that I ordered to have included. She tried to help accommodate me, but not only did her associate end up offering me a truck for a one way trip costing me double of what I would've paid for the trailer and hitch I reserved, but he gave me the keys and I had no idea on where to find the truck until he came outside. He pointed at it and went about his day. The cover was still on the window and the interior was stained, sticky, and just plain gross. My son called and complained because he was upset. You see, today my son was going off to college and needed to be there before noon in order to get help with moving into the dorms. I am a disabled veteran who has recently been on medication that I feel until I get used to the side effects, it is not recommended that I drive long distances. So, my brother/battle buddy was going to drive and my son's little sister wanted to see her big brother off. This mishap with the trailer delayed our trip an 90 mins because new arrangements needed to be made and I needed to prepare myself to make a drive that I had not been prepared to do. In addition, I would have complained about the truck, but we were already behind schedule and the truck was given with a quarter tank of gas. That was not going to make a 100 mile drive one way. So as I appreciate the lady trying to help, I felt that $384 plus $50 for a quarter Tank of gas for 100 miles was a complete rip off and the original location could have done better to accommodate the mix up, especially since the reservation was placed on the 17th. Plus, we needed to wipe off certain areas of the truck like the steering wheel and seat before taking off. This was a very important and emotional day. Me not being in the best health didn't help. I have used uhaul in the past countless times and always have had wonderful things to say. Unfortunately, this experience was the worst that I have ever had. Thank you for your time.

Rickey B. on

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Kevin T. on

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Everything went very smoothly, the 15' truck was in excellent condition.

Stephanie J. on

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Stephen W. on

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jimmy C. on

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Connor G. on

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Nicholas B. on

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If customer orders a dolly, make sure the they have a dolly. I got charged for it and didn't receive one.

Steven C. on

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Joshua M. on

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Eric B. on

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I was extremely impressed with the employee Binyam Ayele (Benny). He was very courteous and supportive. He even let me use his own parking spot when the customer lot was full. Great customer service!

Gene V. on

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You lost my appointment! I arrive at the store to find out I’m not even in the system, yet I have a contract number. Very poor customer service.

Lynn M. on

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I really was impressed by the staff’s professionalism, friendliness, and customer service (especially Alison). I was very happy with my experience and would recommend it to my friends.

Regina J. on

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I Rented trucks in a matter of 3 weeks and 5 trucks in the 2018,2019 year. It seems that good customers such as my self should have some type of discount. it my be unusual to rent so many trucks but I'v been in transition for the past year moving from Covingtion Wa. to WoodenVille Wa. To Ravensdale Wa. then to Eugene Or. Now I'll have to rent a truck for my disabled brother who has no credit to rent for himself this late Oct. or Early Nov. 2019 and move him to Or. I feel that I'ts far in saying good customers should be rewarded ! Once I find a job and a new place to live I'll have to rent yet another truck. at which time I may or may not have the funds.

Richard A. on

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Amber was great, quick check out. Appreciated!

William C. on

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Walter J. on

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Randolph G. on

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Kareem B. on

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I had no problem with this location. They were helpful and professional. The truck was clean and ready to go. I do however have an issue with your online service. I reserved a truck Saturday night for Sunday morning. I had to change the reservation to the afternoon and a location closer to my home. When I got there I checked in on the wed site and followed the directions but it said that my phone location was not turned on(it was). When that stopped it then said that my reservation could not be completed. I went into the location and no one was there. I waited for around 10 minutes before I got to talk to someone who told me that they didn’t have a truck available for me and I should call customer service. I called and was redirected to another location. Already close to an hour later than I needed to be , I got to the insurance part of the rental agreement and to my knowledge i declined it but was still changed. When returning the I tried to use the website again and again it said my location was not on(it was). The store had just closed so a lot attendant helped me check in. When I heard the total cost I was surprised to hear $67 for a $19.99 rental. I know there are taxes and such but with the insurance (that I didn’t need) and the extra miles I had to drive because of the location chance my total was higher than usual. I don’t blame the 277th st location because they were very helpful but the online service needs a bit of work in my opinion

Janeth V. on

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Terrible experience all around. Extremely disappointed. Would rather pay the higher price for PODS. Will never be using or recommending Uhaul again.

Allan K. on

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Barbara J. on

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Cory V. on

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Staff was awesome BUT understaffed and too many customers. Location is impressive and clean. Add additional qualified staff members and I would HIGHLY RECOMMEND!

ROBERT F. on

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Katelyn M. on

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Natalia P. on

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I like the security features.

Landon V. on

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Side of truck says $19.95 for truck rental. This location REQUIRES you to take the additional insurance. Other locations do not! Other rental agencies do not! Bait and switch business practices are illegal and unethical. When calling corporate to discuss this issues was told that it is the discretion of the location if they sre going to REQUIRE additional insurance on their vehicles. Verys unsat!

Andrea H. on

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Staff were very unprofessional and had no sense of urgency. I returned my rental on the morning of the 25th, 11 days ago and have YET to receive a callback or an email response regarding my discrepancy and concerns.I have called numerous times in which a request has been put in for the manager to follow up with me at least 4x being that they NEVER answer the and that has yet to happen. I also reached out via email and have received nothing back. I will not be returning as a customer nor will a recommend this facility. Major lack of professionalism on ALL levels.

RICHARD J. on

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robert R. on

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Ramil B. on

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Carolyn W. on

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check your maintenance on your truck. spent over two hours to get gas neck hose.

Jerry B. on

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The local store has always been great to rent from. however, they need to make sure the contracts are connected for after hour turn in. Mine wasn't and I spent an hour on the phone waiting to turn it in with a national representative. Then, even after that and sending the pictures as requested, the local office was not notified, and they called me the next day asking when I was going to turn in the trailer. Never receive a call back confirming they did have the trailer and had to call the national office again the confirm it was turned in and finally get my final receipt.

Jeanie V. on

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tracy m. on

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My worker was great and patient

Owen A. on

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No additional comments

KELLY F. on

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Never a problem great place great help.

gene d. on

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Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

karen k. on

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Sometimes there is a long wait before you can be helped. Always happens when only one person working

Anne S. on

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Worse move out experience ever. Still received emails and mail stating non payment when we had moved out on July 25th. Got letters as recent as August 13th postmarked. Won't recommend.

WILLIAM B. on

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This is one of the best U-Haul stores I’ve used in the last 25 years.

tasha b. on

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Dont have any

Linda V. on

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You need more staff on at high traffic times. I tried calling direct to Frontage Road and was transferred to a registration desk twice. That was frustrating not being able to speak to someone.

GAYLE H. on

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My "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!

WILLIAM B. on

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The two ladies at this store were phenomenal! Two of the best ones I’ve ever come across in the 20+ years I’ve been renting equipment from U-Haul. Courteous service and total professionalism.

shawn c. on

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Good

Eileen H. on

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My items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!

DANIEL S. on

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James and the team are great.

Erin E. on

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U-Haul made everything very easy from picking up the truck to dropping off in storage.

Wayland D. on

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Great place of buessniss and very nice and clean.

Megan K. on

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After initially getting a trailer that wasn’t going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great

Vern H. on

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We had a great experience at this facility. The staff was friendly and helpful.

Kathy P. on

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very friendly and helpful

John S. on

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The only problem is that I was never notified that the boxes had been transferred to Auburn from Seattle...

kara a. on

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There is always a line when I go into the office to get assistance but otherwise it was really convenient.

Matthew C. on

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Received what I paid for.

Cassie S. on

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I will never do business with U-Haul again and I will let everyone know to never use this company. They gave me a damaged box, and charge me twice. Horrible company horrible customer service.

lenin A. on

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Staff was amazing!

TAMMY C. on

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Upon move out, being required to sweep out the unit is not a big deal, however it becomes a big deal when there is no trashcan in the facility to throw away dirt, dust, loose ends.

VALERIE f. on

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Thanks for respectful service

daniel f. on

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very good service all things considered

Stanton R. on

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Storage facility is clean, well maintained, and secure. Elevator is spacious and bathroom convenient. Lots of carts too. Been happy with the facility and staff and would recommend to others.

Julie C. on

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The guy that helped me was very helpful and nice

mark h. on

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Way too expensive and I'm pretty sure a covered wagon could have got my stuff moved quicker. The container was clean and secure..dry. The people who dropped off the container were very friendly and he

Daniel A. on

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Good job

Daniel A. on

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The North Auburn Staff was very polite and helpful. I would recommend James and his Staff to others.

stephanie h. on

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My name is Stephani Haubert, not Stephanie Hobbert My only no leads to, too expensive compared to other storage similar storage places.

Angelina Maryann C. on

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Quick and easy set up. Deals available for 1STmonth free storage W/rental of a u-haul. Buildings and units very secure and clean.

Theresa C. on

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I didn't have to change to visit this location but customer service was good... I'm satisfied with what they done for me.

GUDMUNDUR S. on

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I brought my furniture to uhaul storage in great condition but when I moved out of the storage unit there was a big wet spot on my couch.It was from a sprinkler up above that leaked on my couch!? Lame

cameron g. on

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Large facility and couldn’t beat the price. I’m happy.

Min. P. on

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Highly recommend Cultural-Competency training to all staff and major improvements to the billing practices as well as the online friendliness/usability! A disaster in communication!

cameron g. on

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Best price around.

Gina G. on

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I was impressed by uhauls customer service, efficiency, and excellent communication. I would definitely recommend them and use them again if needed!

donna K. on

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Driver was amazing, friendly , courteous, efficient!

CLEMENTE P. on

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Great service and storage place.

Niele G. on

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Got a storage pod. Both drop off and pick up happened when they said it would. All staff were very friendly and helpful. Highly recommended.

alfreds o. on

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James Meneghini and all the associates were very helpful and understanding with the greatest professionalism and empathy I’ve ever seen. Thank you all and may God bless you.

Zola S. on

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I have mixed reviews for my uhaul experience. The uhaul in North Auburn is fantastic. Everything you might want and expect. But, uhaul’s roadside assistance is nonexistent. No response at all.

Gerald Ray Baricuatro N. on

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Facility is clean however alarms can go off for some reason and could give people heart attack. There's a big metal "hump" that connects the building on floor enough for your stuff to fall. Bad design

Kristopher B. on

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Great location and service.

johnathan s. on

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Your staff was clueless, had to be transferred in circles to figure out how and who was on my accessibility to unit due to your representative who entered my information into your computer.

anna g. on

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Five star service that’s for sure

Brandi G. on

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Thank you for keeping my stuff months at a time when I couldn’t pay it.

ROSALINDA F. on

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I only had 1 issue with trying to add my husband on the account other than that i had no issues

Jeremy H. on

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Overall good but payments should be prorated. It’s unfair to charge for a month if the customer only uses the storage for a week or two. Plan your move so you don’t get overcharged.

Mark A. on

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Sorry about not calling and checking out. I meant to on Monday but I Forgot. Thanks for being easy and Human.

Andrea K. on

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Great customer service from Brett! Very helpful and accommodating. Thank you Brett!

Maureen M. on

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Seemed like a safe place to come in and out of. Well lit open area outside.

Randy P. on

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Quick convenient helpful

Juan F. on

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Great experience, very friendly employees.

Kay R. on

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Donnett at Customer Service saved the day due to a misplaced ignition key. All phone communication was terrific. Cashier at p/u point was very polite even tho she did not have good enough training.

NOEL G. on

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Go u-haul good job. Thanks

John H. on

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I had a bad experience with ubox. I don't think this office was the main culprit (hence 2 stars). Another location supposedly altered my contract after the fact. This branch was almost helpful.

andre a. on

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Awesome storage facility and great staff. The guy at the front desk Brandon M was so helpful and instrumental in making the moving , renting and storing process easy for us. Brandon made it worthy!

Shirley C. on

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The requested truck was available on-time, check out went without an problems or delay neither was there any problem in return process. There was some confusion in getting the truck to the right place

Daniel D. on

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We did not visit the facility, but they were excellent in the communication and execution of our Ubox delivery! Seamless, punctual, friendly!

Monica H. on

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Never will I refer anyone to use a UBox. You do not want comments or you would give people more than 200 characters. Horrible experience all around. I will be writing a letter to corporate about this

Allison R. on

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Very courteous and helpful staff. Rentals were clear and straightforward.

Tiffanie D. on

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All was great!

Reva M. on

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The person was very polite, upbeat and knew what she had available and even recommended an easier way to fix a problem!

PHILIP H. on

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Very helpful and kept me informed of their progress. Great work!

SUE B. on

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Great staff, helpful too. Amber was a great help..😁❤️

mike d. on

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The way the billing works wasn't really explained well, but other then that this was completely satisfactory.

Anthony M. on

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U-Haul should consider rental options other than monthly contracts for storage units.

Vernon D. on

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This is one of the BEST U Haul Storage I been to.

latorria h. on

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Everyone was nice

Robin W. on

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Friendly staff and helpful

Lisa O. on

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The employee that helped later in the day was fantastic. I wish i could remember her name. She went out of her way to help me since my box was put back in storage before I was done with it.

JILLIAN L. on

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Very inconvenient to have to deal with this location at all. Customer service is below sub par right down to the owner. This location is the reason I will never again use Uhaul.

Marco C. on

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Great service

Whitney B. on

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Facility is understaffed and it took over 15 minutes just to be seen. My ubox was not ready even though I called over 32 hours ahead of time

Ginette T. on

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Staff told me I had to list someone not living at the same address on my storage contract. I asked why they replied "to be responsible for my bill in case I defaulted, it is WA law". Learn the law!!!

Phillip Andrew D. on

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Please tell your employees to not lie. Trying to tell me that I have to supply two addresses as state law is a false claim. Your employee was rude and didn’t seem to care if I chose to be a customer.

Calvin D. on

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Everything was really great, I recommend your company all the time.

Donna Kaye M. on

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I ended up needing 3 units and only one time did the person helping me offer the key to unlock the unit and sell me a lock.

CHRISTOPHER F. on

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Very convenient location. Always felt secure. Just wish there was a light inside the storage unit.

Virginia G. on

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The young man who checked me both in and out, and assigned my unit, was courteous, friendly, knowledgeable, with a great sense of humor.

Daniel H. on

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Everyone working here was very helpful and friendly.

amber s. on

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All was well. They were helpful fast and efficient.

KARISSA S. on

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Everything was good

roy p. on

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I do refer friends it is an excellent place Thank you for storing my personal items at a good temperature everything is perfect prices are great i only have good things to say, thanks again U Haul

Jim R. on

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This was a box that was dropped off in my driveway, Thank you all