Customer Reviews for U-Haul Moving & Storage of North Auburn

6,389 reviews

5110 Frontage Rd NW   Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

(253) 850-4396

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(253) 850-4396

5110 Frontage Rd NW
Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHAOJIAN M. 
Rating:
5.0

See comment below

MICHAEL DALE S. 
Rating:
5.0

Vicky, the U-Haul associate that assisted me was very professional, helpful, and friendly. Please let het know I appreciate her assistance.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Semeon K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Alberto B.  |  Overall Experience 
Rating:
3.0

I got charged double what I was expecting - $100 for drop off plus $100 for pickup—way too high—at my packing location the fee was $20… Also, no proration for half the month's storage fee…less than ethical and certainly not expected—got a “sucks to be you” attitude on the phone…

Mark F. 
Rating:
5.0

When my receiving site delivery fell apart, the Uhaul rep I talked to was the worst. Rude, told me the delivery that they had scheduled was my problem. That was enough for me to not consider doing it again. The pick up and pick up site people were great.

Ken B. 
Rating:
2.0

Just make sure the truck is in good condition for the next customer.

BILLY M. 
Rating:
5.0

Person that helped me was very personable and professional!

CHRISTOPHER R. 
Rating:
5.0

Staff were so helpful and friendly!

Jadyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manpreet S. 
Rating:
5.0

Great experience and great staff in Arizona and when I got here in Washington. Thanks for everything!

Julie J. 
Rating:
5.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

JORGE ANTONIO R. 
Rating:
4.0

Check in after hours, It was very complicated for me. I don't know alot about my phone. I was tired and didn't want to call and someone try to explain it to me. Thank you

KOLLEEN H. 
Rating:
2.0

First of all, the guy at the counter waited until there were 6 people in line before he called for help. Then, as i approached the desk, he just walked out, without a word. Another employee helped me out. 40 miles into my drive, the check engine light came on. Truck was clean, just broken.

Jeremy D. 
Rating:
3.0

Booked online But when got to location told van not there and would not be for at least 15 min. Truck was dirty on the inside when I did get it. Was told I would get a credit on invoice due to not meeting your guarantee. It is not on the invoice.

DALE F. 
Rating:
4.0

Online reservation for 24/7 pickup was once again wrong. It is allowing to book a truck at the locations that are not set up for the such service. I found out this by voluntarily calling them to confirm. This is a major issue especially U-haul is actively promoting the 24/7 pickup. This almost screwed up our entire project on that day.

LUKE DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel C. 
Rating:
5.0

Customer did not leave a comment.

NAMIG B. 
Rating:
5.0

It was the best place I had real team members working together, they kept everything clean, and i will tell everybody how you kept up, the cleanest, and I know I'll be be back again if need you to storage my stuff again. Thank you for you hard work that you give to your community. Stay out there we work together this Thank everythinf, sign Mel Moses

Melvin Merritt M.  |  Overall Experience 
Rating:
5.0

the telephone and in person interactions are way better than the website, which is confusing and difficult.

Christopher G. 
Rating:
4.0

The only issue I had was having enter all my information return online app. It would be easier if you could create a QR Code that we can scan and everything in the contract is in there and return process would be easier. Thanks

MARIA M. 
Rating:
5.0

The staff was awesome.

Jesse W. 
Rating:
5.0

Nothing-Great Job!

Tyler W. 
Rating:
1.0

My stories got broken into and I did the whole process that they provide you and at the end didn't help me with anything even with the insurance company couldn't do anything because I didn't have enough proof or receipts for my items I have stored away and and then expected me to pay rent for the following month so I decided not to pay them at all because I didn't feel that the next stuff I would to bring in would not be secure and so that they won't take no action for so I wouldn't recommend U-Haul at all to secure my stuff in storage since my unit was on the second floor with needing to have a U-Haul card to access building and elevators so how do you lose some big wheels that are Chrome and shiny with new tires and bunch of stuff and boxes leave the building without being noticed

Cesar S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

Yoshihito E. 
Rating:
3.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Very easy and efficient process. Thank you

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Everything went very smooth which helps a lot when you are overwhelmed with a move.

Karen M. 
Rating:
1.0

I was wrongfully accused of something I didn't do and locked out of my storage and no one ever even asked me or let me know what happened

SARAH A.  |  Overall Experience 
Rating:
5.0

James and James were excellent.Made the hole thing friendly , slick and easy.

JAMES E. 
Rating:
5.0

Maybe a upgraded waiting room.

Jeffrey L. 
Rating:
5.0

I have no feedback for improvements. My experience was great.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Taylor T.  |  First Impressions 
Rating:
5.0

Super fast and friendly staff. Itemize charge lists a bit better, apparently I rented furniture pads and I didn't need them (or take them) when all I wanted was a dolly. Any chance of getting convertible dolly's? The type that can act as both mini flatbed and dolly?

Nicholas G. 
Rating:
5.0

Make sure there is someone at the counter when a customer comes in, or have an alarm at the door to alert staff to come to the counter.

James D. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Great place.

KYLE C. 
Rating:
3.0

It was very confusing to figure out where the unit we rented was located. THey could have ben more specific as to where our unit was located

Mary S.  |  First Impressions 
Rating:
5.0

Love the staff, been there for almost 8yrs. Highly recommended.

Andre Alexander M.  |  Overall Experience 
Rating:
2.0

James the manager is rude and picks and chooses whom he is nice too..he is big on stereotyping. Which isn't fair plus he makes decisions based on one sided stories isn't fair by any means. Then when His decision was made he left and went on vacation. That is not how you do or run a business. The facility ALWAYS has garbage and junk all thru out the parking lot. So if you got rid of him and another worker that works in the office then it would be ok...until then I give you 0 stars and wouldn't recommend it to anyone.

Candice P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICK P. 
Rating:
3.0

Just wish the entry and elevator worked better. I sat and waited 15 minutes for elevator

chrishten f.  |  First Impressions 
Rating:
5.0

I rented a 6 x 12 enclosed trailer. It had one tail light/brake light/turn signal that didn't work and also had three marker lights that were out. Overall it was a good experience but the simple little things like this probably shouldn't go unnoticed. They're easy fixes and shouldn't be left that way because a customer could get pulled over and get a ticket for that.

FLOYD S. 
Rating:
5.0

Sorry, forgot to get her name but the young lady who checked me in was fantastic. Very professional but also very personable.

Shane A. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah J. 
Rating:
5.0

Customer did not leave a comment.

MARLYN L. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
3.0

Marty was great. He went out of his way to pick up the box as it was not at the station where it was reported. Marty did an excellent job.

K Edward G. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Mary J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

Caspar V. 
Rating:
4.0

The only issue I had was the fact that the auto-pay didn't turn off when I shut it off. I had a small funding issue that happened because of this. Also I wasn't aware of the amount storage would cost when I couldn't pick up my boxes for two months after our arrival. Everything else went very well.

Richard B. 
Rating:
5.0

Muy agradecido con el personal.

Alberto B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene b.  |  Overall Experience 
Rating:
3.0

The guy helping us was not very friendly and hardly said a word.

CHRISTOPHER V. 
Rating:
5.0

Friendly and very helpful employees.

Donald M. 
Rating:
1.0

I have not been this disappointed in a company for a long time. The communication stinks. I believe I was overcharged from original quote. I also should not have to pay for the empty pods that you cannot pick up on time. Very very disappointed with U-Haul and at this time I would tell my friends to stay far away from you. I wish I should have used PODS.

Barbara S. 
Rating:
4.0

Better camera app maybe upload from gallery. App didn't work for me do to needing clear image. Also hard to find key drop. Over all a great experience

James W. 
Rating:
5.0

Very clean. I was impressed. The pick up went very smooth.

Matthew O. 
Rating:
5.0

The best thing I loved about the storage facility is the security. The building was chilled just right. Sense I used the facility doing the height of the summer heat, it was a welcome relief to walk into that cool building. Anytime I had a issue the staff was always their to get it resolved.

Brenda O.  |  Overall Experience 
Rating:
5.0

Everything was great, employees were friendly and did there job well.

ROBIN E. 
Rating:
5.0

Customer did not leave a comment.

GLAFIRA E. 
Rating:
5.0

Customer did not leave a comment.

CLINTON S. 
Rating:
5.0

The experience I had renting at this location had been excellent! From management down, I'm sure they operate with customers first mentality. I enjoyed the free look inside store unit example.

JONATHAN G. 
Rating:
5.0

maintain positive, friendly, and helpful attitude.

Franklin W. 
Rating:
2.0

When we ordered the van online, it was said that we can pickup anytime using our phone as we needed it early morning but couple hours after booking we received a message that we can pickup using our phone as the vehicle will be available only after location is open which is 7 AM and that was disappointing as we needed it as our scheduled 5:30 AM.

Gurbachan B. 
Rating:
4.0

Mirrors hard to adjust and use, cage in van very noisy

JODY S. 
Rating:
5.0

Your staff is so professional and kind. I was called to verify I would arrive for the appointment. I was greeted upon driving up and when I left. Excellent and huge location.

mary J. 
Rating:
5.0

Customer did not leave a comment.

RAIM K. 
Rating:
4.0

easy access u haul employee was very helpful in and out in five or tenminutes

james S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

I would recommend the dings and dents to be looked over after every rental. There was sooo many scratches and dents on the rental that were not marked. Making sure ramps are fully functional before renting. If there is a dent in the floor to cover it to dollys don't get stuck in the dent when trying to move. Very dissatisfied. Would not recommend again nor am I coming back to this location. Money wasted and too much time taken up on things that were not working or an inconvenience to moving. Horrible.

Alicia S. 
Rating:
5.0

Previous rental was apparently not logged so when I came in this time they stated it was my initial visit.

JAXON H. 
Rating:
5.0

The store manager was very nice and courteous.

Daniel D. 
Rating:
5.0

Inside windshield needed a little cleaning on the driver side.

ELENA A. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I have used this location many times. Usually at the last moment and thy normally have something available for me to use. The employees are always helpful and nice. My only complaint, which has nothing to do with this particular location is, how long it takes to get the hold off your credit card if you decide to pay by cash once the equipment is returned. It takes 4- 7 business days for that money to be available to you again. For me, that means that I have to wait a week for my money to show available in my checking account. Besides that everything was great.

LAURI M. 
Rating:
4.0

Bathroom was horrible with no toilet Paper or seat covers available in either Bathroom. I was therein the a.m and again in the p.m bith times messy

Gregory O.  |  First Impressions 
Rating:
5.0

Simple, smooth, and fast. A great experience, especially when moving and dealing with the stress of everything. Thank you

PHILLIP S. 
Rating:
4.0

Solid customer service and great staff. Will be going back to this location.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

Rolland M. 
Rating:
5.0

Customer did not leave a comment.

Sandeep S. 
Rating:
5.0

Customer did not leave a comment.

Simeona F.  |  First Impressions 
Rating:
5.0

Make right transaction price was correct and dont charge your customer upront with a big amount without knowing yet how many miles your customer will consume.

Leorus S. 
Rating:
5.0

The guy who helped me with getting my truck etc was great with a great attitude and efficient. Was a nice way to start my morning. The women who helped me with the return was helpful, nice and on the ball as well.

SHAWN A. 
Rating:
5.0

Customer did not leave a comment.

KENT H. 
Rating:
5.0

The counter person was very polite and very personable

RICKY R. 
Rating:
3.0

I had to move out after 7pm and the main doors to the storage were closed at that time, which is out of business hours for U-Haul, but not for their customers. Here is the situation: using the lateral door is a pain on the neck because you have to make sure the load was perfectly fitted to cart's size, otherwise you need to find ways to make it fit. Also, the lateral door should be only used for emergency as opposite to operational door. It is very difficult to get out specially when you have to move multiple carts at the same time. Also, there was a time when a lady tried to use their card and we were 'stuck' outside the warehouse for 20 minutes... yes, it is a security mechanism for U-Haul and very insensitive for customers waiting outside. I was there at 8pm awaiting for the door to open, while the GM was enjoying time with his children at home !!! U-Haul you could do better at balancing your Pentagon-like mechanism with a more sensible customer focus approach.

Jose V.  |  Overall Experience 
Rating:
5.0

James Pinelli helped me with a car transport trailer today. Excellent customer service was provided by Him to me. I am impressed by the facility and its' ease of ingress and egress. I will be going to this location for all of my rental needs from now on. Thanks very much James!! Dave.

DAVID RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Jack J. 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  First Impressions 
Rating:
5.0

Moving with U-boxes was a great choice for my family. Everything went as planned. Thank you, Dr. Colleen Doherty

colleen D. 
Rating:
5.0

This location was great! Helpful friendly staff and a wonderful experience The truck and auto transport were ready and we were on our way for a long distance move!

CHRISTOPHER S. 
Rating:
1.0

Customer did not leave a comment.

Igor K. 
Rating:
4.0

Customer did not leave a comment.

David Y. 
Rating:
1.0

Be open during business hours. Dont tell people you are open at 930 but then not help them until 10. Your door says 930 am! Overall poor experience.

sarah S. 
Rating:
3.0

Why on earth, especially during covid would I be charged $40 for avoiding contact with your crew and using your night drop box for the return of my truck and trailer? This makes no sense to me at all.

LONNIE B. 
Rating:
5.0

Best uhaul facility, manager and staff I have ever experienced. Give these folks a bonus!

David R. 
Rating:
5.0

Good service

JESUS T. 
Rating:
5.0

I went into the UHaul store and was trying to take care my reservation but the clerk was trying to assist her co-worker more than finishing her task with me. When I returned their truck I locked my backpack in the cab and realized it after I dropped the key in the drop box. I called that night and left a message for them about my dilemma and to let them know that I would be there in the morning. I showed up and asked for my backpack I accidentally locked in the rental truck the night before and was told that it was outside by the back parking lot door, which was unattended. I think this was very unprofessional and inconsiderate being that I just had spent over $300.00 to rent a UHAUL for 4 hrs. I think you need better Customer service skills, training on what to do with left behind property because Customer's pay your bills!!!

Anrio A. 
Rating:
3.0

The service was a bit wanting. The lady that took my details seemed like she was being rushed and had other places to be, even though my husband and I were the only cutomers there at the time. She took the form I filled in and botched all our names and contacts. Not sure whether she has a problem reading or just didn't like having us there. Anyway, I'm now going to have to correct all that in my next visit. Waste of time. The guy that showed us around though was awesome. He should get a raise.

Chao B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Viviana L. 
Rating:
5.0

Customer did not leave a comment.

SANTOS M. 
Rating:
5.0

Great staff.

KENT H. 
Rating:
5.0

I just rented this weekend. Been there twice but I did notice a lot of garbage at the front door that people just left. That is so disrespectful to u haul and there customers. Other than that the place is very clean.

Teresa M.  |  First Impressions 
Rating:
5.0

Y’all treated me like family during an extremely difficult year. Your understanding and going above and beyond for and with me is priceless. I cannot thank you enough.

Stephanie G.  |  Overall Experience 
Rating:
5.0

Great customer service. Everyone very friendly!

CHARLES D M. 
Rating:
5.0

James did a fantastic job!

AREN H. 
Rating:
5.0

Patient & friendly team. Thanks y'all

Jonathan E. 
Rating:
5.0

The guy who checked me in was easy to deal with. Fast and friendly. I l got a nice clean truck. I was surprised to learn it was a 2014 because it looked new. The girl who checked me in was great as well. Thumbs up from me.

RANDALL C. 
Rating:
1.0

We reserved a location in Bellevue a month in advance, then the day before our move we receive a call that we have to drive out to Federal Way to pick up our truck. This added quite a few miles to our trip. However, when we got to the Federal Way location we tried to pick up the truck using 24/7 pickup but it said that wasn't applicable at that location and to go inside for assistance. We went in but the gas station attendant told us they couldn't do anything since it's supposed to be through the app. We were on hold for 20 minutes until we got ahold of a representative who told us while our reservation was at the Federal Way location there wasn't actually a truck there for us. We were then told to go to a 3rd location in Auburn and finally got a truck an hour later than planned. Overall very disappointed with the service, especially when booked so far in advance.

Timothy D. 
Rating:
3.0

online & national ordering system is below par, pick up location was not known till the day of pick up and was incorrect causing uncertainty in availability and correct billing. will be considering alternate vendors next time I need to rent equipment to move.

William D. 
Rating:
5.0

Customer did not leave a comment.

YURI I. 
Rating:
5.0

Ended up not needing it, but the employees were great! I sat in the parking lot for five hours waiting for my loaders to come.

Rachel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VORSHAYN W.  |  First Impressions 
Rating:
5.0

Good service , but storage card key difficult to use .

ELVA R.  |  Overall Experience 
Rating:
4.0

Only issue i had was when i was going to unload stuff out of my truck onto a cart&take it inside to put in unit, but there was a young man inside the building that i wasnt sure about who he was or why he was standing there just inside the glass doors. I was alone, new to the place&at that moment, i was terrified So i just bagged it, decided i'd just wait until today&i left

MICHELLE L.  |  First Impressions 
Rating:
5.0

Friendly staff. Units are clean and access times are reasonable.

Sarah F.  |  First Impressions 
Rating:
5.0

I'm having problems to enter the storage building my card key isn't working sometimes

ELVA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tuere S.  |  First Impressions 
Rating:
3.0

my unit was broken into

Aleta Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TaSheana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roman M.  |  First Impressions 
Rating:
5.0

Very good storage space and location. Very clean.

James V.  |  Overall Experience 
Rating:
1.0

Rude staff. Unhelpful. Lazy. And inpatient. No soap or toilet paper in bathrooms. Also what made me more upset is them cancelling my reservations after we had called them to say we are running late. And the no worries. 15 minutes later reservations were cancelled. Uhaul workers have no clue what they are doing. And they really don’t care about people or helping anyone. They don’t care about your needs. Please get people in that actually care. Please hire people that will do there job right !!!!

JOY S.  |  Overall Experience 
Rating:
5.0

Angelina was exceptionally friend and professional!

WILLIAM B.  |  First Impressions 
Rating:
5.0

The place was very clean with a state of the state of the art security system. I love the security card and how it worked. I put my lock on the latch after closing the door but forgot to slide the latch to the closed position. When I used my card to check out, it indicated my door was opened. I went back and it looked okY but after further inspection to lock was in place but the holes didn’t line up so the door could still be opened even with the lock on tbd latch. Thankful for the state of the art monitoring system. The place is very clean and very well kept. I would use this place again in a heart beat.

Marcelino S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie H.  |  Overall Experience 
Rating:
5.0

The facility is amazing, the service is great, the storage is easy to load and unload into. The only issue I ran into was accessing the storage unit later in the evening, since we finished packing all of our stuff and loading it onto the UHAUL truck in one day it took a long time to finish, I had to return the truck by midnight and was under the impression that the storage would be open later in the evening, not necessarily midnight but 10PM seems reasonable (realistically I should have checked but I assumed). But unfortunately it closed at 8PM which is really early and so instead of being able to return the truck in time, I had to wait until the storage unit was open in the morning to load all of our stuff into the unit and return the truck. Other than that, I absolutely love this storage unit and the service.

Daymon E.  |  First Impressions 
Rating:
5.0

Best place I’ve ever used for storage. Rates are good, plenty of carts available, clean units, and I like all the security measures in place.

michelle h.  |  Overall Experience 
Rating:
5.0

The facility is clean and very secure. The system alerted me that my door was still open when I used my access card to check out, not realizing I put the lock on but did not slide the bar to make sure the latch was secured. Thankful fo the system in place because other places don't have that feature.

Marcelino S.  |  First Impressions 
Rating:
4.0

Check in procedure seemed redundant. A lot of what they were filling out I already had completed online. Staff was friendly and helpful. The price I ended up paying when I received the unit was $5 more than what my reservation stated. Nobody there had a definitive answer as to why. But, when you need a unit, and pretty much the whole center and town are booked up, you can't complain too much.

Kevin R.  |  First Impressions 
Rating:
1.0

I’m so upset and my experience with uhaul was awful. First I had to be in the phone for an hour to talk to a real person. And they couldn’t help me. Then they transferred me to some one who could help say in phone for another 45 mins. Person answered hello and click got disconnected. Called back and waiting again. Couldn’t get a access code after we made reservations for a unit. And the lady that helped us talked so much about everything. Her husband finger got cut off. She went in and on about that. There were 8 to 9 people waiting. Some walked out. And out truck rental. A/C didn’t work. Oh and a lot of problems. I don’t complain ever. But worse experience ever.

JOY S.  |  First Impressions 
Rating:
5.0

There was no dust or dirt on any of my items

linda g.  |  Overall Experience 
Rating:
5.0

Awesome! James the manager and staff will go above and beyond for the customer! Thank you

CHRIS N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melliza R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G.  |  Overall Experience 
Rating:
5.0

I had an outstanding experience using this local storage service. I’m very happy with the unit we had and how secure, accessible, and pleasant it was. My interactions with the staff here were wonderful, and I think this manager is doing an excellent job. My only complaints are at the corporate level. My first is communication accessibility. The customer service experience by phone is at best frustrating and at worst a complete failure. There really needs to be a local number for clients to use to ask questions, report issues, etc. My second issue is with the current trailer/truck shortage. It is is ridiculous to allow people to make reservations for trucks/trailers when you know you will not have them available. I would not have been notified until 3 days prior to our move that we would not have a trailer, and then would have been forced to use pods. Thankfully, I heard of this shortage early and was able to buy one of the handful of remaining trailers in our area, but it sickens me to think of the many people who didn’t get this heads-up and were forced to pay much more for pods at the last minute. That feels so shady. Either do what you need to do to get trailers and trucks back to the locations that need them (hire drivers/shipping?) OR offer customers a price match for the available services. Without proper notice, it’s unreasonable to treat customers with such disregard. It would be wonderful for Uhaul to care enough about their reputation for customer service that they took care of their customers in this way. The other thing (which I think is really beyond your control) is the size of parking lot/difficulty of space to maneuver. This is something I know you’re aware of. As it is, I would use this location again and again for the staff experience and facility experience I had. I will not be looking at U-Haul on the other end of our move, because I don’t want to deal with the corporate practices of your company again.

HALEY M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER C.  |  Overall Experience 
Rating:
5.0

Great Staff and my whole experience there was wonderful!! Great management

Breaumond R.  |  Overall Experience 
Rating:
4.0

The hours could be a hassle at night

Joe S.  |  Overall Experience 
Rating:
1.0

Had to wait 30 min to be assisted,the u-haul rep that I had was in training The Manager that was on duty/site,had to assist The UHaul Rep,was told I'd have 24hr access,to my unit when I reserved my unit,I then asked again about my 24hr access to my unit and first month free,I had to call the reservation line as trying to reserve online wasn't happening as it wouldn't let me select what unit I was trying to reserve online. I also asked The Manager and The other UHaul Representative if I had to 24hr access again before signing payment receipt. I feel I should be give another month free,as I paid for asked and was told that I had 24hr access, otherwise I'll go to another location,a better price and a refund.

Jimmie B.  |  First Impressions 
Rating:
5.0

Super clean and well lit. Lots of loading ramp options etc. Everyone working was soooooooo helpful.

SARAH E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette e.  |  First Impressions 
Rating:
4.0

Very convenient and very well maintained. I've always had my needs taken care of.

Thomas E Graham Jr E.  |  First Impressions 
Rating:
5.0

very helpful with emails for instruction and information reguarding my unit.

Daelyn P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelsea R.  |  First Impressions 
Rating:
5.0

My family have been very stressed over the mortgage lending issues that have been going on. Because the closing date was pushed back, we had no clue what to do. Amber, she made our day. She took the stress out of our situation by being so nice and explaining everything about the process we felt so comfortable. Our family have never experienced anything like it. During one of the most stressful time of our life, Amber helped us get organized and took the stress out of our life. Thank you Amber, we really appreciate it. We are definitely going to use this service again.

Andrew K.  |  First Impressions 
Rating:
4.0

Bathrooms were in need of maintenance and cleaning at times.

Rene J.  |  Overall Experience 
Rating:
4.0

Service was good, although not enough people to process quickly. You really need to join the 21st century and have an online process. Also, the access hours for the storage center are ridiculously short. I would likely direct someone to a different location. This would be 2nd at best.

Joe S.  |  First Impressions 
Rating:
5.0

I always have the best experience with this company, staff is wonderful and the facility is ckean.

Charlene b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Flo H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lincoln l.  |  First Impressions 
Rating:
5.0

Thank you Uhaul for the great customer service and customer assurance.

Neriah Q.  |  First Impressions 
Rating:
5.0

I have been in this U’Haul facilities off and on for probably 20 years or more,I left a few times but would come back shortly after leaving.

DONALD M.  |  First Impressions 
Rating:
5.0

The people that helped me were so sweet and helpful. It's my first time keeping storage with your company and it was a delightful experience.

Jaqueline F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annetta m.  |  First Impressions 
Rating:
5.0

I love this facility they are always so helpful and always super understanding

ROSA F.  |  First Impressions 
Rating:
2.0

From setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.

Kyle W.  |  First Impressions 
Rating:
2.0

Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

gene d.  |  First Impressions 
Rating:
4.0

very friendly and helpful

Kathy P.  |  First Impressions 
Rating:
4.0

very good service all things considered

daniel f.  |  First Impressions 
Rating:
4.0

Very courteous and helpful staff. Rentals were clear and straightforward.

Allison R.  |  Reservation 
No reviews have been submitted for this location.

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